World-Class Managed IT & Cyber Security Services

OSIbeyond provides comprehensive Managed IT Services that include IT Support, Cloud Solutions, Cybersecurity, and Technology Strategy. Whether your organization is seeking to fully outsource all IT operations or supplement existing internal IT staff, OSIbeyond possesses the capabilities to accommodate solutions of varying scale.

Our entire portfolio of Managed IT Services are backed by world-class customer service and our insatiable desire to nurture long-lasting partnerships with our clients. When you select OSIbeyond, you get more than a technology provider; you gain a technology partner.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2004
Show all +
Rockville, MD
headquarters
  • 11921 Rockville Pike, Suite 210
    Rockville, MD 20852
    United States

Reviews

Sort by

Managed IT Services for Membership-based Health Organization

“We rely on their expertise to ensure we’re staying up to date.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2013 - Ongoing
Project summary: 

OSIbeyond provides managed IT services for a nonprofit. Their work includes help desk services, cybersecurity, network management, and server administration. They also set up tech equipment as needed.

The Reviewer
 
1-10 Employees
 
Gaithersburg, Maryland
Executive Assistant, Membership-based Health Organization
 
Verified
The Review
Feedback summary: 

OSIbeyond’s work has met the mark. The team is consistently helpful, effective, and professional. Customers can expect a knowledgeable team that’s willing to help even less tech-savvy clients accomplish their technology goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive assistant at a membership-based educational nonprofit. We work in the field of federal medicine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

We needed a company that could provide network support for us. We have eight staff members and we don’t have anyone who’s full job is IT.

SOLUTION

What was the scope of their involvement?

They provide help desk services, cybersecurity, network management, and server administration. The team also helps when we need to purchase equipment. Everything is cloud-based, and they helped us go virtual in February 2017. They switched us to Skype for Business for our voiceover IT telephone system, so we didn’t have to worry about people having physical phones, because everything could go right through their laptop. Additionally, they also host our website.

What is the team composition?

We work with two people from their team, in addition to anyone staffed against their helpdesk.

How did you come to work with OSIbeyond?

We interviewed 3–4 different IT companies that could provide these types of services. We went with OSIbeyond because they were local. Overall, they were the best fit for our organization.

How much have you invested with them?

We’ve spent around $20,000 per year.

What is the status of this engagement?

We started working together in August 2013, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve been instrumental in making sure our website is up and running. We rely on their expertise to ensure we’re staying up to date with security and anything in the rapidly changing IT world. Before they came on, we had our own physical server in our building and were performing nightly backups with an old system. Our executive director at the time wanted to put everything in the cloud, and they were great about making that happen.

How did OSIbeyond perform from a project management standpoint?

I have quarterly calls with my contact about tickets staff have had, that were reported to the help-desk. We look at what the issue was, how it was resolved, and what the staff could’ve done better. We used their project management tools during our phone transition to Skype for Business.

The team is very timely and keeps everything up to date in tracking our help desk tickets. They always follow up to make sure things are working properly. If a help-desk respondent can’t resolve an issue, they always escalate it to someone who can resolve it in a timely manner.

What did you find most impressive about them?

It’s nice that our team and theirs are both small, so we know each other well.

Are there any areas they could improve?

No, nothing I can think of.

Do you have any advice for potential customers?

Don’t be afraid to ask difficult questions. We were upfront and told them our staff didn’t have a strong IT background; they knew from the start how we relied on their expertise to make the right decision.

5.0
Overall Score We’re very pleased with their service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT & Security Services for Private Social Club

“The personability of their team makes it feel like we’re their only client.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

OSIbeyond provides IT services to a private women’s social club. Working remotely and on-site, the firm troubleshoots, manages network administration and security, and conducts relevant training.

The Reviewer
 
11-50 Employees
 
Washington, District of Columbia
Manager, Private Social Club
 
Verified
The Review
Feedback summary: 

Moving to a mainly work-from-home environment over the past few months, the client credits OSIbeyond’s security enhancements and network management with a seamless transition to a virtual environment. The firm’s responsiveness and persistence with problem-solving have earned them the client’s trust.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a private women’s social club located in Washington D.C. I’m the clubhouse manager, overseeing the majority of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

We’re a small organization without in-house IT, so we outsource all IT services to them.

SOLUTION

What was the scope of their involvement?

They take on troubleshooting, problem-solving, preventative maintenance, and security services when it comes to our IT needs. Day-to-day, they assist my staff and me with any technical difficulties that come up. That includes setting up new user accounts and activating new computers. Additionally, they maintain multifactor authentication and phishing training to ensure that we’re staying safe.

Their team also manages all of our Microsoft serves and is in the process of helping us implement a new website safely. They’re able to access all of our computers remotely but come on-site about once every month to address relevant issues. 

What is the team composition?

At this point, through their ticketing system, we’ve interacted with just about everyone on their team. We don't have a main point of contact, but they’re a small team that we’ve become pretty familiar with.

How did you come to work with OSIbeyond?

I wasn’t a part of the decision process, but they’re a local team that we brought on in 2017.

How much have you invested with them?

We’ve spent about $75,000.

What is the status of this engagement?

We’ve been working together since January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Within the past six months, they significantly enhanced our security system. Because they took that preparation, we’ve been able to work from home during the pandemic with ease. We haven’t run into any data challenges, breaches, or other issues with IT security. That’s a sign of them keeping us safe and protected. 

How did OSIbeyond perform from a project management standpoint?

Their responsiveness and timeliness have really helped our teams form an intimate relationship. We appreciate their quick follow-ups on tickets that may take a while to address. For instance, during the pandemic, they weren’t doing on-site work. When their company decided to start picking on-site tasks up again, they followed up with us on our requests for it. They’re organized, professional, and have formed a trusting relationship with us. 

The ticketing system allows problems to be solved pretty quickly over email, but we’ll hop on a call if needed. They also offer their support phone number for support in urgent, pressing situations. 

What did you find most impressive about them?

The personability of their team makes it feel like we’re their only client. Of course, that isn’t the case, but their attention is truly appreciated. 

Are there any areas they could improve?

I wish they had pictures of all of their technicians on the website. Because they are normally remote, we don’t always get to put a name with a face. I’d just like to get to know them a bit more personally. 

Do you have any advice for potential customers?

We’ve been open and honest with them in quarterly and monthly calls. They’re a great team that’s always treated our relationship with the utmost respect.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Healthcare Society

"Quite frankly, they respond even more quickly than I could have dreamed, so we’ve been very pleased."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2020 - Ongoing
Project summary: 

OSIbeyond provides IT services to a healthcare society looking to outsource their equipment and tech support needs. They train remote staff on how to utilize the equipment and ship it. 

The Reviewer
 
11-50 Employees
 
Oakbrook Terrace, Illinois
David Westman
Executive Dir., American Society of Colon & Rectal Surgeons
 
Verified
The Review
Feedback summary: 

The ongoing support that OSIbeyond provides is impressive — they respond extremely quickly and efficiently so they’re highly involved and supportive. Their around-the-clock availability and mix of a proactive and reactive nature make them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of the American Society of Colon and Rectal Surgery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

Up until recently, we were managed by another company but we decided to break off and become a self-managed entity. We were starting from scratch in terms of hiring staff and identifying outsourcing partners.

As a relatively small entity, we knew we didn’t need full-time IT assistance, so we wanted to outsource it completely.

SOLUTION

What was the scope of their involvement?

They provide all of the equipment that our staff is using for our IT needs, including computers, printers, headsets, and everything else.

We’re a completely virtual organization and all 15 of our employees work remotely, so OSIbeyond had to ship it to all of the different locations and train the staff on how to utilize the equipment. They basically provide continual helpdesk support for those needs. They work on other infrastructure-related technology services for us, too. 

What is the team composition?

We have one primary person who we interact with, but we have access to their other staff as well. Especially when our contact is unavailable, we can contact other people in their organization and it’s been effective. 

How did you come to work with OSIbeyond?

I also have a consulting business, so I work with other professional societies and I helped another organization identify its IT needs. They came across OSIbeyond and engaged them, and they’d been extremely happy. When it came time to pick our vendor, it was a no-brainer for us. We didn’t even look anywhere else because we knew about the other organization’s positive experience with OSIbeyond.

How much have you invested with them?

We spend between $8,000–$9,000 per month. 

What is the status of this engagement?

They began working with us in February 2020 to ensure the entire transition in April would be seamless, and our relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There’s uniform satisfaction from all of our staff about their quality equipment, responsiveness, and helpfulness. They truly feel like a part of our team from all aspects. 

How did OSIbeyond perform from a project management standpoint?

Even when our contact isn’t available, we get someone from their team within minutes helping us out.  They always ask follow-up questions and make sure we’re satisfied. Every time we meet, they send us a satisfaction questionnaire right away to make sure we’re happy. They have a tremendous level of responsiveness.

They are proactive in thinking about our equipment needs, but by nature, they’re reacting to technology issues as they arise. When questions or concerns come up, we reach out to them as needed and they’re extremely quick to respond. 

What did you find most impressive about them?

Their responsiveness to all of our needs stands out. Quite frankly, they respond even more quickly than I could have dreamed, so we’ve been very pleased. 

Even when we had to go back and forth at the beginning with our potential transition dates, they were really flexible with us and helpful in making sure we had contingency plans. 

Are there any areas they could improve?

No, not that I can think of. 

Do you have any advice for potential customers?

Carefully think through what your needs are and be able to articulate them during the proposal process. OSIbeyond does a good job of trying to figure everything out, but make sure you’re giving appropriate attention to identifying your needs upfront. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Visual Arts Membership Organization

"They’re a great firm and they’re doing everything right—we’ve been really happy."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2014 - Ongoing
Project summary: 

OSIbeyond set up the IT needs for an education association moving to a new headquarters. They migrated archived content and documents to a cloud-based platform, and established software and work stations.

The Reviewer
 
11-50 Employees
 
Alexandria, Virginia
Melanie Dixon
COO, National Art Education Association
 
Verified
The Review
Feedback summary: 

The service from OSIbeyond has helped strengthen the internal team’s ability to cope with technical issues through their training. They provide a thorough process, responding quickly to any needs from the team and jumping in to support where they’re needed. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of the National Art Education Association. We are a 501(c)(3) nonprofit charitable organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

We were relocating to a new headquarters space, which was part of an architectural buildout, so there was some construction involved. OSIBeyond helped set up all of the IT needs at our new headquarters space and supported us in navigating those waters.

SOLUTION

What was the scope of their involvement?

OSIbeyond was really helpful in helping us map out where our data ports needed to be dropped and data connections needed to be for our staffing arrangements. Our organization has been around almost 75 years, so they also migrated all of our documents and archived content to a cloud-based platform where all staff could access them. 

In addition to moving us from physical servers to the cloud space, they also help us set up our new office environment. This included setting up new workstations, procuring computers for us, recommending software and chat platforms for remote communication. Any problem we encounter, like our internet, telephones, or computers aren’t working, they help us troubleshoot. 

What is the team composition?

I have a main point of contact. 

How did you come to work with OSIbeyond?

They were a referral from another association nearby that was very happy with their work. We received a proposal from OSIbeyond, as well as from a couple of other groups, but we liked their boutique size and ability to support us both remotely and on-site.  

How much have you invested with them?

We’ve spent over $186,000 with them. 

What is the status of this engagement?

We’ve been working with them since October 2014 and our engagement is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen a decreased number in instances where our team needs technical support. If they are encountering an issue, they’ve gotten the training to solve it on their own from OSIbeyond, so it’s effective. They’re a great firm and they’re doing everything right—we’ve been really happy. 

How did OSIbeyond perform from a project management standpoint?

They are so very responsive, especially when going through their support center online. Doing that puts us in contact with a number of different reps and they’re all knowledgeable about our account. I also like the automated responses we receive if we submit an inquiry online. They give us a very quick turnaround, resolving things within the business day and typically within a few hours if you report an issue.

We have planned quarterly check-ins which are a great way to make sure we’re providing all the right tools to our staff. It also gives OSIbeyond a chance to give us any feedback on what they’ve been working with our staff on the most. For example, they’ll let us know if they are receiving a lot of questions about printer hookups or phishing scams, and will recommend a training. 

What did you find most impressive about them?

Their knowledge about not only nonprofits like us, but also about organizations that don’t have internal IT support, is great. They understand we don’t have someone who understands all the lingo, so they jump in, roll up their sleeves, and figure it out for us. 

They have really low staff turnover so I’m speaking with a lot of the same reps repeatedly for the last five years, so that’s a sign of a really strong company in the IT field. 

Are there any areas they could improve?

I can’t think of any areas to improve. 

Do you have any advice for potential customers?

They’re a great company—I’d recommend anyone give them a try. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Youth Development Nonprofit

"Their commitment to professionalism and the ability to clearly describe technical concepts have stood out."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

OSIbeyond is the long-term managed IT partner for an education-focused nonprofit. Working both on-site and remotely, they handle help desk tickets, hosting, and consulting on technical topics.

The Reviewer
 
11-50 Employees
 
Washington, District of Columbia
Rebecca Borovsky
Ops Director, Junior Achievement of Greater Washington
 
Verified
The Review
Feedback summary: 

The team is committed to the success of the client, holding their work to a high standard. They communicated openly, providing the company access into their ticketing system to benefit their planning and strategy. Their willingness to clearly explain technical concepts was appreciated.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a non-profit in the greater D.C. area that serves K-12 students across the region with programs focused on financial literacy, entrepreneurship, and work readiness. I’m our operations director and have been with the organization for about nine months. I work very closely with our COO on all technology efforts and general organizational culture. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

Before starting our collaboration with them, we were working with another managed IT services provider and needed a more sophisticated, scalable solution. We were looking for a partner that could offer a wider range of services as we continued to grow as an operation.

SOLUTION

What was the scope of their involvement?

They manage all of our IT needs, handling everything from server hosting to our day-to-day help desk. We have on-site support when needed as well as remote support. They’re also able to provide consulting assistance. For instance, we have one program that requires tablets. Their team helped us in the purchase process, getting us a discount on quality hardware by buying in bulk. Their team has also been good about communicating with our team and the national help desk for our programs that are digitally-based.  

What is the team composition?

I have weekly calls with one of their partners. We have a senior engineer and a technical lead dedicated to us. Otherwise, we interact with most of their engineers through the help desk. 

How did you come to work with OSIbeyond?

I wasn’t here for the vetting process, but I believe that one of their salespeople reached out to our COO. The timing was right, so we met with their president and other staff members to see if it would be a good fit. 

How much have you invested with them?

We spend $10,000–$14,000 each month with them. 

What is the status of this engagement?

The contact began in August 2019, and their work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their open flow of communication has been a huge factor in success for us. When we run into challenges with technology that’s involved in our programs, their team has been great about ensuring a successful end result by taking the steps needed to meet those end results. 

Additionally, we appreciate the high standards they hold themselves to surrounding their help desk work. They respond to calls and emails quickly, which has helped us solve problems faster. 

How did OSIbeyond perform from a project management standpoint?

They have a ticket system that makes tracking their progress easy. I have access to a portal that displays the tickets being submitted by our team. That’s been helpful as I look at big-picture strategies related to our IT.  

What did you find most impressive about them?

Their commitment to professionalism and the ability to clearly describe technical concepts have stood out. I don’t have a technical background, so I appreciate their willingness to break down topics without judgment. 

Are there any areas they could improve?

We’re in a good place right now. Of course, the process of onboarding and learning about our needs took time, but we’ve successfully worked through that. They understand our needs surrounding staffing and hardware.

Do you have any advice for potential customers?

Be upfront with your needs and remain transparent throughout the engagement. That’s served us well in our relationship. Showing that you value their work requires honesty and openness.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve been flexible with us on dates for on-site support.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Trade Association

"There’s a true sense of partnership with OSIbeyond."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2013 - Ongoing
Project summary: 

OSIbeyond provided IT management services for a trade association. This included virtualizing the client's servers and network, hosting servers, providing tech support to users, and more. 

The Reviewer
 
11-50 Employees
 
Arlington, Virginia
Arnaud Lebegue
IT Director, JEDEC
 
Verified
The Review
Feedback summary: 

The results met the expectations of the internal team, leading to a successful longterm relationship. OSIbeyond delivers quality results in a timely manner, ensuring customer satisfaction. The team is transparent, flexible, and communicative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the IT Director for JEDEC, a trade association located in Arlington, VA. JEDEC is the global leader in developing open standards for the microelectronics industry, with more than 3,000 volunteers representing nearly 300 member companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

OSIbeyond was initially retained to virtualize our Local servers and LAN services in general - and provide tech support as needed. We also wanted to secure a general IT support service, very much “a la carte”.  The concept was to step in when we were not staffed or for problems for which we lacked in house experience.

The initial goals was to virtualize our back-end operation (the servers we had in house), to improve resilience, and over the long run secure access to a high caliber support resource.  It entailed taking over our back-end infrastructure, as well as our firewall, domain controllers and all. It was also a good time to upgrade to a newer version of Windows server, and last, the experience had to be essentially transparent for the end users.

SOLUTION

What was the scope of their involvement?

OSIbeyond dispatched their top technical staff to come in house at critical junctures. They rebuilt the equivalent of our environment in a virtual environment, shadowed our network for a while.  They set the backup parameters and replication we had agreed to (so we could turn the clock back in time in precise increments).  

The day of the switch over was perfectly well orchestrated - we brought down our former server brought up the new one along with a new firewall etc. In the course of the morning, disruption was kept to an absolute minimum, a reboot was essentially all it took for the users to be back to working, making sure net drives and printer were working (which they were).

What is the team composition?

We essentially worked with Michael Soepnel who is now their Chief Technology Officer. He was a technical encyclopedia with great interpersonal skills. He applied that to complete our project expediciously without hickups of any sort.

How did you come to work with OSIbeyond?

I knew the founder of OSIbeyond from previous employment.  We had not kept in touch but when we looked for IT help that suited us, they were warmly recommended by a large and trusted association. I met with their leadership team, and I interviewed their reference customers.  It was all impressive.  It was an easy decision, as they seemed to be the perfect combination a great talent and value.

How much have you invested with them?

We have invested between $50,000-$199,999.

What is the status of this engagement?

Our ongoing engagement with OSIbeyond began in May 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of our objectives were met.  The initial transition was absolutely seamless and over time the combination of virtualization and added tech-support force was remarkably powerful. After the work relationship started with OSIbeyond smart support has been an email or a phone call away.  They do it the way you would, they don't waste any time ever in senseless irrelevant inquiries, and they have expertise that reaches in every corner that matter to us.

The "project” (virtualize our network) was just a first step – it became a long-lasting relationship.  In over 7 years our relationship has matured and broadened... Not once did we entrust them a task they could not accomplish - and now they have become the go-to source of information.  For example, in the past I would not farm out setting up a WiFi network.  But we the addition of a RADIUS server to  the mix.  I could spend lots of time trying to get the hosts of parameters right myself -  or tap OSIbeyond - which I did, and they came through, as always.

How did OSIbeyond perform from a project management standpoint?

It was at once easy and professional - their level of competence good faith in what they do - always putting their best effort with your interests in mind, makes it a complete pleasure to work with them all the time. They advise you rightly and meet with you on a regular basis to advise you on new possible directions.

What did you find most impressive about them?

There’s a true sense of partnership with OSIbeyond. I ask them for advice and respect them so much. They’re a great success for us.

Are there any areas they could improve?

No and I never found them lacking in what they do.  
Obviously, they don't claim to do everything that ties to IT, but what they do, they do perfectly in my experience.  It goes to their credit to know their business.

Do you have any advice for potential customers?

My advice is to tell them exactly what it is you want and what level of support you need. They can be as hands-off as you want. Know what it is you need and they will fulfill it.

5.0
Overall Score I feel very comfortable with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They respect our time and money.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Trade Association

“They’ve been phenomenal across the board.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

OSIBeyond serves as a trade association’s IT department. Utilizing a ticketing system, the team handles all of the client’s tech tasks from hardware installations to software and security updates.

The Reviewer
 
11-50 Employees
 
Alexandria, Virginia
Kevin Doyle
Certification Program Manager
 
Verified
The Review
Feedback summary: 

Through effective and immediate troubleshooting, OSIBeyond has ensured a seamless partnership. Thanks to their constant support, the client has never experienced any major tech problems. The team’s scheduling is immaculate, and so is their delivery of services. They’ve become a well-trusted partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a 7000-member trade association that’s comprised of business developers and marketers for professional services, mostly in the architecture, engineering, and construction (AEC) industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIBeyond?

OSIBeyond essentially serves as our IT department. With an organization our size—we have 16 full-time employees—an in-house tech department wouldn’t make sense. We outsource our tech needs to OSIBeyond, and we’re entirely dependent upon them.  

SOLUTION

What was the scope of their involvement?

OSIBeyond performs most—I’d say 90%—of their network support remotely. They’ll come onsite on occasions like hardware installations and system upgrades. They also handle software updates and virus malware updates, everything from our server level to individual employees’ workstations.

They’re constantly monitoring our servers and software. If there’s ever any issue—and these are typically caused by Microsoft updates—OSIBeyond jumps on it to resolve it. We reach out to them by phone, email, or their online portal whenever there’s a specific challenge, and they create a ticket for us immediately.

What is the team composition?

Our official point of contact is Rob (Director of Tech Services, OSIBeyond), and we’ve also been in contact with Michael (Chief Technology Officer, OSIBeyond). When we had in our initial sitdown meetings, we interfaced with Payem (CEO & Founder, OSIBeyond).

On a regular basis, though, I get whichever tech support individual that answers the phone, at the help-desk level. I usually work with 3­–4 people on the technical side.

How did you come to work with OSIBeyond?

Our senior management was unhappy with our previous tech team. I was in charge of finding alternative vendors, and I believe OSIBeyond’s sales team reached out to me. We added them to the list, and we winnowed it down to 3­–4 organizations for interviews. Once we decided on them, it’s been a happy relationship ever since.

How much have you invested with them?

We’ve spent somewhere between $50,000–$200,000.

What is the status of this engagement?

We began working together in February 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been phenomenal across the board. Our partnership has been completely seamless because if something goes wrong, they’re always quick to resolve it.

How did OSIBeyond perform from a project management standpoint?

They’ve been immaculate at scheduling.

What did you find most impressive about them?

We’ve never had an issue they couldn’t solve. I think the biggest testament to IT success is that we haven’t had any major tech problems.

Are there any areas they could improve?

We look to them, as our IT department, to tell us what’s next—and to tell us what direction to go. While this isn’t exactly a criticism, I’d encourage them to do whatever they can to help us become more efficient.

Do you have any advice for potential customers?

They make it very easy to engage them, from the initial sit-down to full-on support. I’d recommend them to establish trust; they’ll be the custodians of your data, so you have to trust them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Trade Association

"Their quality standards are impressively high."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

OSIBeyond provides ongoing support with network maintenance, help desk operations, and cybersecurity. Along the way, the team migrated the client from hard drive servers to cloud-based ones.

The Reviewer
 
51-200 Employees
 
Washington, DC
COO, Trade Associations
 
Verified
The Review
Feedback summary: 

The team at OSIBeyond is professional and personable, allowing them to fit in seamlessly with the in-house team. They always look for ways to improve the customer experience and hold themselves to high standards. The skills and experience of their team members distinguish them from their competition. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a trade association that advocates for the continuum of services for long term care and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIBeyond?

We needed assistance with network maintenance and help desk operations. 

 

SOLUTION

What was the scope of their involvement?

When OSIBeyond began working with us, they were just assisting with some of our network maintenance. Over time, we’ve expanded the scope of their involvement to include managing all our network operations, voiceover IP for our phone lines, and cybersecurity issues. They also migrated our work from hard servers to cloud-based servers. 

What is the team composition?

Typically, there are one to two team members from OSIBeyond in our office on any given day. There’s also a larger remote team that is available for assistance via phone. In total, I’ve worked with about six or seven people, including Payam (President & CEO, OSIBeyond). 

How did you come to work with OSIBeyond?

When I started at the company, we were already working with them. 

What is the status of this engagement?

I began working with them in April 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They stand out from other IT companies because they proactively provide information on their services. They do regular customer experience surveys via email, and they always follow up on feedback to see what they can do better. Their quality standards are impressively high. 

How did OSIBeyond perform from a project management standpoint?

Their project management is one of their biggest strengths. They’re clear about what they can do within a given timeline and what they need from our staff. They’ve always met all of their deadlines. 

What did you find most impressive about them?

They conduct themselves as if they are members of our in-house team. Their team is professional and highly-skilled. Their people set them apart from other technology companies. Everyone is personable and easily available to answer questions. 

Are there any areas they could improve?

No, I don’t see any areas for improvement. 

Do you have any advice for potential customers?

As long as you have the right people from your in-house team working with them, they’ll get things done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Cotton Research Company

"What would normally take days to respond to, only takes them a couple of hours."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

OSIbeyond handles the IT services for a cotton research company. Working on-site and remotely, their team resolves issues related to network, server, hardware, and software.

The Reviewer
 
1-10 Employees
 
Washington, D.C.
Zane Rowland
Admin Officer, International Cotton Advisory Committee
 
Verified
The Review
Feedback summary: 

OSIbeyond’s response time to requests occurs within hours. Their effective customer service and accommodating nature demonstrate that they’re willing to go the extra mile. Their team is efficiently accountable when it comes to meeting schedules and deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an administrative officer for the International Cotton Advisory Committee. We output a lot of statistics, information, and publications. Our team conducts large amounts of work, so we’re constantly using computers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

We needed them to handle all of our IT services related to computer hardware and software.

SOLUTION

What was the scope of their involvement?

They work on all of our computer-related issues. This includes our server, network, hardware, and software. Their team works remotely and on-site. It depends on if they need or we need them to come in.

What is the team composition?

I’m not exactly sure of their team size, but I’ve worked with about 3–4 different people.

How did you come to work with OSIbeyond?

I’m not sure because my company was already working with them when I joined.

How much have you invested with them?

We’ve invested between $50,000–$199,999.

What is the status of this engagement?

The partnership began in January 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their response time is amazing. When I put in an IT request, what would normally take days to respond to, only takes them a couple of hours. Each request is followed by an auto-generated message that allows us to put our availability to be contacted.

For example, I can put that I’m available at 11:00 a.m., and their team will contact me then. They never miss a contact time and always follow up. Their team is very accommodating and accountable. They care about our time and seek to find the best availability to work on issues.

How did OSIbeyond perform from a project management standpoint?

They’ve been great at maintaining schedules and meeting deadlines. I’ll reiterate that whenever I put a request in, they’re always responsive.

What did you find most impressive about them?

OSIbeyond has great customer service. They walk through issues with me and always ask if there’s anything else they can do. This also goes for issues not mentioned in the original ticket — they’re genuinely proactive about helping with anything. I’ve been very happy with them.

Are there any areas they could improve?

I haven’t had an issue that hasn’t been taken care of quickly. Up to this point, everything is great.

Do you have any advice for potential customers?

Be sure to monitor your email and be near your phone so they can reach you.

5.0
Overall Score I have no complaints, and they give great customer service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always get back to me.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I’ve never had a problem, and they’ve always come through.
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them if someone was asking around.

Managed IT Services for Health IT Company

"They’re superb with project management."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 17 - Ongoing
Project summary: 

OSIbeyond provides managed IT services for a health IT association. They advise on software stacks, help with migrations, offer troubleshooting, and recommend third-party vendors as needed. 

The Reviewer
 
11-50 Employees
 
Washington, DC
Charles Stellar
President, WEDI
 
Verified
The Review
Feedback summary: 

The two-year partnership remains ongoing. OSIbeyond delivers solutions and responses to questions quickly and with patience. They display a high level of knowledge, remain flexible to client-side delays, and manage all processes with ease, making for a smooth collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of WEDI, a health IT association that works with payers, providers, vendors, etc. We’re advisors to the secretary of Health and Human Services (HHS) and working with other federal agencies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSIbeyond?

We needed help with everyday IT issues. We needed to become a little smarter with access to technology and find ways to improve our services. We also wanted to move onto new platforms and were concerned about privacy, security, and cybersecurity issues.

SOLUTION

What was the scope of their involvement?

OSIbeyond provides managed IT services, migration services, and cybersecurity remotely. They assessed our IT needs and looked at how they could be a regular partner in supporting all of our needs and software conversions. 

We migrated from Outlook to Office 365. They helped us with the technical aspects of changing from one association management software system (AMS) to a new one. We built it into our program for next year to be able to change out old laptops that need work. We will use an exchange system with OSIbeyond.

They also recommended consultants to assess our current operations, our future needs, and what kind of new software we should be looking at. The external assessment went to another company that they recommended.

We have a monthly retainer with them for our needs. Anything extra and any builds are done through a project proposal, agreement, and implementation.

What is the team composition?

I work with several of the engineers depending upon the product and the project.

How did you come to work with OSIbeyond?

A guy who used to work for me had been using them for a couple of years. As I was struggling to figure out how to make things work with my challenges, he suggested that I talk with OSIbeyond.

How much have you invested with them?

We spend $10,000 per year.

What is the status of this engagement?

We started working together in September 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we send a request in, we quickly get a response from someone who asks if they can help us with a problem. They answer our questions online or they’ll do a remote session with us. They keep the ticket open until the issue is resolved. We’ve identified specific issues in the conversion to OneDrive and SharePoint. Their engineers have helped us with getting the site set up. Now we’re actually looking at the conversion from an older system into SharePoint that everything would reside under the Office 365 environment.

How did OSIbeyond perform from a project management standpoint?

They’re superb with project management. Their timelines are realistic. We have monthly check-ins in terms of how issues and needs. They summarize any testing they’ve done to the system, any identification of issues that they have experienced, and any recommendations for change that will make our lives easier. One suggestion might whether we should use a third-party license entity for Office 365 or go direct. They handle the selection of malware and spam filters.

At times, I had to delay things because we were getting ahead of ourselves in one respect and had to delay the association management system conversion. OSIbeyond helped us with migrating from the old system to the new system and working with the new vendor.

What did you find most impressive about them?

They’ve done a couple of large projects in the last three months especially well. There was a lot of angst about one particular we were going to make. We prepared weeks in advance to prevent any issues. Once we flipped the switch, we didn’t have any issues with that solution after that.

We’re now moving to a OneDrive SharePoint environment. So far, it has gone really well.

Are there any areas they could improve?

No, I’m thoroughly satisfied with everything and how they’ve approached it. They’re reactive and responsive. They’re fast and conscientious even I can’t return their call or have to delay service. If that particular service person is out and another client the next day, they always assign it to the next person to take over. It’s a good system.

Do you have any advice for potential customers?

They never have made me feel stupid. They work with you. They explain things. They handle you with a professional attitude. Their people really care about the company and their own work. In the time I’ve worked with them, I don’t believe they’ve lost anyone. They don’t have a lot of turnover.

5.0
Overall Score They’re responsive. They pay attention to detail and have good follow-up.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The SharePoint project has experienced some delays, but that came from our side.
  • 5.0 Cost
    Value / within estimates
    Based on research, I believe we’re getting a very good return on investment. It’s very transparent and meets the needs of our organization.
  • 5.0 Quality
    Service & deliverables
    Even if they were stumped or weren’t necessarily familiar with a technology, they would find a solution to the problem.
  • 5.0 NPS
    Willing to refer
    I can’t say enough good things about them. They have a good work ethic and attitude.