CyberZEALS

BACKGROUND

Please describe your company and position.

I am the Owner of a small business.

Describe what your company does in a single sentence.

MSP CyberZEALShas been providing excellent managed IT support for our business. Their team is professional, responsive, and knowledgeable, helping us manage our IT operations smoothly and securely. We appreciate their proactive approach and continuous support and highly recommend them for reliable IT services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberZEALS to accomplish?

• IT supports for small business

SOLUTION

How did you find CyberZEALS?

Online Search

Why did you select CyberZEALS over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Managed IT SERVICES 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better rates from current market and service was on time and on demand 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team was promoted in response Sam one of the team member helped a a lot and gave me good ideas to save my cost and prices was budgeted

What was your primary form of communication with CyberZEALS?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their quality of work.

Are there any areas for improvement or something CyberZEALS could have done differently?

They should publish them more to get more work 

BACKGROUND

Please describe your company and position.

 I am the President of an IT company 

Describe what your company does in a single sentence.

Technology and Cyber

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberZEALS to accomplish?

• Pentest
• GRC
• Cyber Review

SOLUTION

How did you find CyberZEALS?

• Online Search
• Referral
• Pentest

Why did you select CyberZEALS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CyberZEALS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Identify vulnerabilities in externally and/or internally accessible systems, applications, APIs, cloud services, identity systems, and supporting infrastructure. Validate whether identified weaknesses can be exploited under the approved rules of engagement. Assess authentication, authorization, session management, access-control enforcement, and privilege boundaries. Evaluate the exposure of sensitive data, credentials, secrets, tokens, configuration files, and administrative interfaces. Assess attack paths that could allow unauthorized access, privilege escalation, lateral movement, or compromise of critical business services. Provide prioritized, actionable remediation guidance supported by technical evidence. Perform a limited retest of agreed remediation items, if included in this SOW.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved its intended objectives by completing the penetration-testing engagement on schedule, validating the organization’s security posture across the approved scope, and delivering clear, prioritized remediation actions. The assessment provided measurable evidence of both risk reduction opportunities and improved operational readiness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Completed testing of 100% of approved in-scope assets, including identified external-facing applications, APIs, infrastructure components, identity services, and privileged-access workflows. Identified and validated security findings using a risk-based approach, with findings categorized by severity and mapped to affected systems, technical impact, business risk, and remediation recommendations. Delivered critical and high-risk findings through the defined escalation process within the agreed notification window, enabling security and application teams to begin corrective action before issuance of the final report. Produced an executive report and detailed technical report that gave leadership a clear view of overall risk, while providing engineering teams reproducible evidence and actionable remediation steps for each confirmed issue. Improved remediation accountability by assigning findings to responsible system owners, establishing target remediation dates, and tracking remediation status through closure or risk acceptance. Verified remediation effectiveness through retesting of completed corrective actions, confirming that remediated vulnerabilities were no longer exploitable or were reduced to an acceptable residual-risk level

What was your primary form of communication with CyberZEALS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Strong combination of technical innovation, customer focus, and commitment to security. The organization does not simply deliver technology—it applies its expertise to solve meaningful business challenges while maintaining a high standard for reliability, collaboration, and continuous improvement. I am particularly impressed by the company’s ability to bring together talented professionals across security, identity, engineering, operations, and business teams to deliver practical solutions at enterprise scale. The emphasis on protecting users, strengthening access controls, and adapting to evolving cybersecurity threats demonstrates a forward-thinking culture that values both innovation and responsible execution. What feels most unique is the opportunity to contribute to work that has a direct, measurable impact. Whether improving authentication experiences, reducing security risk, streamlining operational processes, or helping teams adopt modern identity controls, the work supports both business outcomes and the protection of critical systems and data.

Are there any areas for improvement or something CyberZEALS could have done differently?

We had CyberZEALS conduct a penetration test of our business application, and we were very pleased with the overall experience. Their team was professional, thorough, and took the time to explain the findings clearly. The report was detailed and practical, especially the recommendations on how to address the issues they identified. We really appreciated their approach and would definitely recommend CyberZEALS to anyone looking for reliable penetration testing services.