# Vertical IT Solutions Vertical IT Solutions Reviews (31), Pricing, Services & Verified Ratings - Verified - 4.9 out of 5 average review rating - 0 connections joined Vertical IT Solutions's Network [Visit Website](https://verticalcomputers.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/vertical-it-solutions) **Tech Services that Maximize Security & Success** Frustrated with IT professionals who can't solve problems or speak in confusing jargon? Tired of being told to live with technical issues that "can't be fixed"? We're here to change that. **Vertical IT Solutions offers complete IT services, from hosting to help desk support, making IT simple and giving you peace of mind.** As technology advances, IT frustrations grow. Staffing qualified IT personnel is challenging, leading many IT managers to outsource tasks. However, **outsourcing can be costly and ineffective** in the long run, since third parties may not understand your IT needs holistically. That's where Vertical IT Solutions comes in. We handle all aspects of IT, making cost-effective decisions for your **sustainability and growth**. Whether it's networking, telecommunications, server management, cloud services, email, backup, or daily support, we've got you covered. **Our guarantees:** - High security: We protect your data and hard work. - Proactive problem-solving: We future-proof your business. - Smooth data migration: We handle the hard work. - Lower operating costs: We help you save and make more money. **What we offer:** - Managed IT: 24/7 support & monitoring from our team of experts. Trade worry for peace of mind. - VoIP: Customized, cost effective, hassle-free communication. No contract necessary. - Cloud: freedom, security, and accessibility, wherever work takes you. We’ll future proof your business. **Trade worry for peace of mind with Vertical IT Solutions** ## Company Information - Minimum project size: $5,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 2 Locations: - Chino, CA (Headquarters) - Sacramento, CA - Founded in 2014 - 1 languages: English - 1 timezones: Pacific Standard Time (PST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 35% IT Managed Services - 25% Cloud Consulting & SI - 20% Cybersecurity - 20% Unified Communications Consulting & SI ### Focus Areas - Unified Communications: - 60% Other messaging & collaboration - 10% Google Workspace Consulting & Implementation - 10% Microsoft 365 Consulting & Implementation - 10% Microsoft Teams Consulting & Implementation - 10% Zoho Workplace Consulting & Implementation - Cloud Computing Focus: - 34% Azure Cloud Consulting & Implementation - 33% AWS Cloud Consulting & Implementation - 33% Google Cloud - AWS Consulting Services: - 30% AWS Migrations - 10% AWS Applications - 10% AWS Development - 10% AWS IoT - 10% AWS Machine Learning - 10% AWS Managed Cloud - 10% AWS Security - 5% AWS Analytics - 5% AWS DevOps - Azure Consulting Services: - 30% Azure Migrations - 10% Azure AI & Machine Learning - 10% Azure Analytics - 10% Azure DevOps - 10% Azure Development - 10% Azure IoT - 10% Azure Management & Governance - 10% Azure Security - IT Managed Services Focus: - 20% Disaster Recovery - 20% Help desk - 20% Managed Hosting Services - 20% Network - 20% Security - Cybersecurity focus: - 20% Identity & Access Management - 20% Threat/Attack Simulations - 15% Account Takeover (ATO) - 15% Breach Detection & Incident Response - 15% Cybersecurity Expert Testimony - 15% Digital Forensics & Auditing - Cybersecurity Technologies: - 15% Auth0 - 15% ForgeRock - 15% JumpCloud - 15% Okta - 15% OneLogin - 15% SecureAuth - 10% LogMeIn ### Industries - 10% Hospitality & leisure - 10% Business services - 10% Government - 10% Non-profit - 10% Other industries - 10% Consumer products & services - 10% Manufacturing - 10% Real estate - 10% Information technology - 10% Medical ### Clients - 60% Small Business (<$10M) - 30% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Vertical IT Solutions offers competitive pricing with monthly costs ranging from $210 to $6,000, depending on client size and service scope. Clients appreciate their value for cost, responsiveness, and tailored solutions, indicating a strong return on investment. **Most Common Project Size**: Less than $10,000 based on 24 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: Less than $10,000 based on 14 reviews - Cybersecurity: Less than $10,000 based on 4 reviews - Other IT Consulting and SI: $10,000 to $49,000 based on 4 reviews - Cloud Consulting & SI: $10,000 to $49,000 based on 3 reviews - Unified Communications Consulting & SI: Less than $10,000 based on 3 reviews - Mobile App Development: $10,000 to $49,000 based on 2 reviews - Call Center Services: Less than $10,000 based on 1 review - Application Management & Support: Less than $10,000 based on 1 review - Web Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Vertical IT Solutions Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.8 - Cost: 4.8 - Willing to Refer: 4.9 ### Top Mentions - Timely (11 mentions) - Communicative (8 mentions) - High-quality work (7 mentions) - Great project management (5 mentions) - Knowledgeable (4 mentions) - Puts the customer first (4 mentions) - Accessible (3 mentions) - Exceptional performance (3 mentions) - Helpful (3 mentions) - Honest (3 mentions) - Personable (3 mentions) - Well-organized projects (3 mentions) - Customized support (2 mentions) - Easy to work with (2 mentions) - Efficient (2 mentions) - Professional (2 mentions) - Transparent (2 mentions) - Understands their clients' needs (2 mentions) - Accommodating (1 mentions) - Establish clear expectations (1 mentions) ### Review Highlights **Smooth Transition and Implementation** Clients report seamless transitions and implementations, such as migrating to cloud-based systems or upgrading IT infrastructure. These successful transitions have improved operational efficiency. **Proactive Problem Solving** The team is proactive in identifying and addressing potential issues before they escalate, contributing to smoother operations and fewer disruptions for clients. **Technical Knowledge and Professionalism** Vertical IT Solutions is praised for their extensive technical expertise and professionalism. They offer valuable options and improvements throughout the project lifecycle, enhancing overall outcomes. **Expertise in Cybersecurity** Vertical IT Solutions excels in cybersecurity services, including network monitoring, vulnerability scanning, and penetration testing. Clients report enhanced security and peace of mind. **Positive Long-Term Relationships** Several clients have maintained long-term partnerships with Vertical IT Solutions, indicating sustained satisfaction with their services and ongoing support. **Significant Cost Savings** Vertical IT Solutions has helped clients achieve significant cost savings, particularly through modernizing phone systems and eliminating unnecessary expenses. **Strong Customer Service** Clients frequently highlight the company's customer-centric approach, noting that the team is friendly, professional, and never makes them feel like a burden. This has led to high client satisfaction. **Highly Responsive and Timely** Vertical IT Solutions consistently resolves technical issues quickly, often responding to support tickets within 10–15 minutes. Clients appreciate their promptness and reliability in addressing urgent needs. ### Vertical IT Solutions Reviews #### Cloud Consulting & SI for Steel Products Manufacturer (Featured Review) **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services - Project size: Confidential - Project length: Jan. 2014 - Ongoing **Project Summary**: Vertical IT Solutions provides managed IT services for a steel product manufacturer. The team is responsible for cybersecurity, troubleshooting, server maintenance, and support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, JD2, Incorporated - Industry: Construction - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 10, 2024 **Feedback Summary**: Vertical IT Solutions is able to consistently resolve the client's technical issues within the given timeframe, much to their delight. The team is highly responsive, and internal stakeholders are particularly impressed with the service provider's customer-centric approach and friendly nature. ""They never make you feel like a burden."" **BACKGROUND** Please describe your company and position.I am the Office Manager of JD2, IncorporatedDescribe what your company does in a single sentence.Structural steel fabrication and erection, metal decking, and other misc metals.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical IT Solutions to accomplish?Technical SupportNew user set-upCyber security **SOLUTION** How did you find Vertical IT Solutions?Online SearchWhy did you select Vertical IT Solutions over others?Good value for costHow many teammates from Vertical IT Solutions were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Ongoing managed IT solutions services, cyber security monitoring, troubleshooting, server access and permissions and new user set-up. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?There wasent a particular project. Vertical IT Solutions provided "as-needed" IT support to our company for years. They have always been available and able to solve our issues in a timely matter. Needless to say, as our company grows, we have found it to be necessary to bring Vertical in on a managed IT contract. Describe their project management. Did they deliver items on time? How did they respond to your needs?Vertical has been extremely responsive with quick turn around times. What was your primary form of communication with Vertical IT Solutions?Email or Messaging AppWhat did you find most impressive or unique about this company?They never make you feel like a burden.Are there any areas for improvement or something Vertical IT Solutions could have done differently?No improvements needed. --- #### Cybersecurity & Network Monitoring for Produce Distributor **The Project** - Services: Cybersecurity, IT Managed Services - Project size: $10,000 to $49,999 - Project length: August 2024 **Project Summary**: Vertical IT Solutions provided cybersecurity services for a produce distributor. The team monitored the client's network of all their servers, switches, wireless access points, and internet services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Manager, General Produce Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Aug 14, 2024 **Feedback Summary**: Vertical IT Solutions provided monthly testing of the client's cybersecurity and kept their network safe from outside intrusion. The team showcased impressive knowledge and professionalism. Vertical IT Solutions discussed every step of the project thoroughly and met all deadlines. ""Vertical IT Solutions' professionalism and knowledge were excellent."" **BACKGROUND** Please describe your company and position.I am the IT Manager of General Produce CompanyDescribe what your company does in a single sentence.Produce and dairy distribution company **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical IT Solutions to accomplish?Network Monitoring and alertsVulnerability scanning and penetration testing **SOLUTION** How did you find Vertical IT Solutions?Previously worked with companyWhy did you select Vertical IT Solutions over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Vertical IT Solutions were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Vertical IT completed a project that included network monitoring of all servers, switches, wireless access points and internet services. They also provide monthly vulnerability scanning for any exploit in our security as well as penetration testing to firewall and open ports. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our network now has monitoring on all sensitive and important components including servers, network uptime, switches, and our wireless network. In addition, monthly testing of our cyber-security keeps out network safe from outside intrusion.Describe their project management. Did they deliver items on time? How did they respond to your needs?Every step of the project was discussed thoroughly and all deadlines were met as the project progressed.What was your primary form of communication with Vertical IT Solutions?In-Person MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Vertical IT Solutions' professionalism and knowledge were excellent. Options were offered throughout the process to better improve the project and the desired outcome.Are there any areas for improvement or something Vertical IT Solutions could have done differently?Every expectation was met and exceeded. --- #### Managed IT Services & Server Migration for Law Firm **The Project** - Services: Cloud Consulting & SI, IT Managed Services, Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Dec. 2023 - Ongoing **Project Summary**: Vertical IT Solutions provides managed IT services for a law firm. The team has migrated the client's server to SharePoint, installed Synology and spam filtering software, and provided troubleshooting support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Former Operations & HR Manager, Dahl Law Group - Industry: Legal - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 6, 2024 **Feedback Summary**: Thanks to Vertical IT Solutions' support, the client's systems run smoothly and without issues. The team is cooperative and responds to the client's support tickets quickly, usually within 10–15 minutes, while their previous service provider took days to answer. The team communicates via email. ""Vertical IT Solutions stands out for their cooperative work with our team."" **BACKGROUND** Introduce your business and what you do there.I'm the former operations and HR manager of a small transactional law firm that provides transactional legal services for businesses, estate planning, probate, and trust. I was responsible for everything from HR to marketing, finance, and governance. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical IT Solutions?When I joined the firm, we worked with a different IT company that was really inefficient regarding spam filtering software. Their systems were completely at risk of failure, and the turnaround time for IT troubleshooting was very slow. We were looking for full IT support services, and I suggested to my team we change our provider to Vertical IT Solutions.  **SOLUTION** What was the scope of their involvement?Vertical IT Solutions has migrated our traditional drive server to an entirely cloud-based system on SharePoint. The team has suggested we install Synology to back up our data even though our server is cloud-based. Vertical IT Solutions has also installed spam filtering software and deployed managed IT services to remotely access our computers when we need troubleshooting. The team provides both on-site and off-site services.What is the team composition?We work with three teammates from Vertical IT Solutions, including Josiah (Account Executive) and Javier (Technical Support Engineer).How did you come to work with Vertical IT Solutions?I had previously worked with Vertical IT Solutions and reconnected with the team when I joined my former company. I initially met the team while working at my previous firm in 2017. My firm worked with a company that Vertical IT Solutions acquired, so I reached out to my contact within the company to start working with Vertical IT Solutions.How much have you invested with them?We spend around $2,200 monthly. What is the status of this engagement?We started working with Vertical IT Solutions in December 2023, and it took us about a month to fully integrate with the team because our previous IT services provider wasn't cooperative.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Vertical IT Solutions' turnaround time for IT troubleshooting is quick. When we send a support email, the team responds within 30 minutes, while our previous provider sometimes took days to respond. When we send a support ticket, we usually receive a response within 10–15 minutes, which is a huge difference for us. Our systems now run smoothly, while before, we were constantly having difficulties with applications freezing, computers shutting down, and the server environment wasn't working for us. Since we switched to Vertical IT Solutions and migrated our server, we haven't experienced these issues. How did Vertical IT Solutions perform from a project management standpoint?We communicate with the team through a support email. For larger projects like our server migration, Javier and Josiah were my primary points of contact, and I emailed them directly. What did you find most impressive about them?Vertical IT Solutions stands out for their cooperative work with our team. Sometimes, there is a disconnect in communication with IT services companies. I've worked with many IT providers throughout my career, and Vertical IT Solutions is cooperative and explains things in simple terms that our team can understand. Are there any areas they could improve?I can't think of anything Vertical IT Solutions can improve because we've had such a positive experience working with them. I only recommend the team conduct an annual check-in with their customers, although I don't know if they already do it since we haven't hit our annual mark yet.Do you have any advice for future clients of theirs?I suggest ensuring you're responsive to Vertical IT Solutions' questions. The team asks questions for a reason, and they can't help move your project forward if you aren't willing to communicate with them.  --- #### Managed IT Services for University **The Project** - Services: Cybersecurity, IT Managed Services - Project size: Less than $10,000 - Project length: Aug. 2022 - Ongoing **Project Summary**: Vertical IT Solutions provides managed IT services focused on Tier 2 and Tier 3 IT support for a university. The team also hosts the client's backups and has created a cybersecurity plan to ensure compliance. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 3.5 - Willing to Refer: 4.5 **The Reviewer** IT Manager, University - Industry: Education - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 1, 2024 **Feedback Summary**: Thanks to Vertical IT Solutions, the client has been able to handle the entire university's ticket requests for tech support, as the team always provides timely responses and guidance. They communicate well and are quick to get things resolved. Moreover, they've met the client's needs perfectly. ""Vertical IT Solutions timeliness is impressive, and they've fit our needs very well."" **BACKGROUND** Introduce your business and what you do there.I'm the director of AV and IT at a university in California. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical IT Solutions?There was a recent staff change within our IT department, so we wanted to add some stability to our operations. We wanted to partner with someone who could be consistent in working with our old employees and new staff coming in. **SOLUTION** What was the scope of their involvement?Vertical IT Solutions helped us create a cybersecurity plan to ensure we were compliant with some upcoming audits. Their team also monitors some devices and helps us with general Tire 2 and Tier 3 support. Their work includes managing our campus firewall and hosting our server backup. Their entire IT support is remote. Although we're in talks with them for software and hardware installs regarding a future physical server migration, we haven't used those services yet.What is the team composition?I've interacted with 5–6 teammates from Vertical IT Solutions. I work with one main account manager who handles our tickets, and I've also been in contact with a couple of their on-site technician, who help us once in a while. Moreover, I have a main account executive assigned to my account.How did you come to work with Vertical IT Solutions?I wasn’t around during that time, so I’m unsure how we found them.How much have you invested with them?We pay them around $6,000 on a monthly basis.What is the status of this engagement?Vertical IT Solutions has been hosting our backups for 1.5–2 years. However, we recently updated our contract to include the other services in December 2023. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Although their success in our university is very subjective, Vertical IT Solutions handles our Tier 2 and Tier 3 IT needs. Whenever something comes up, they're able to cover some of the blind spots and tell me what to look for regarding our security or devices on campus. Simultaneously, they've helped us fill some of our IT needs.With Vertical IT Solutions' help, I'm building a whole university's worth of ticket requests for tech support. Although I can handle some of those tickets, I need guidance on what to do for others. Still, Vertical IT Solutions always gets back to me in a timely manner and guides me or takes care of things on their end without causing much stress. I can always count on them to respond in a timely manner.How did Vertical IT Solutions perform from a project management standpoint?Vertical IT Solutions is quick and detailed. We generally exchange emails to start the conversation, and we then communicate via phone calls to resolve issues at that moment or work on them together.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Duke (Tier 1 Support Technician) is very good at following up quickly whenever he needs more information, usually within a couple of minutes. He's also great at reaching out to ask for a meeting whenever we need to get things resolved. Therefore, I'm never wondering if he's making a headway in our case. He also does a fantastic job of communicating, being present, and being proactive. On top of that, he always works with a great attitude.What did you find most impressive about them?Vertical IT Solutions' timeliness is impressive, and they've fit our needs very well. I always work with the same team from Vertical IT Solutions, and it feels like we've been able to create bonds from afar. We've created great rapport, which has built our confidence in them, so we're very grateful. We're very settled with them because they've done a great job of assembling a team that's always responsive and actively helping us.Are there any areas they could improve?I'm very happy with their services, so I can't think of any areas of improvement.Do you have any advice for future clients of theirs?Don't be afraid to reach out if you have any questions. Vertical IT Solutions is very responsive and takes everything seriously. Whether your questions relate to your account details, their offering, or actual service needs, their team is always willing to respond and provide great support. --- #### Unified Communications Implementation for Medical Practice **The Project** - Services: Unified Communications Consulting & SI - Project size: Less than $10,000 - Project length: March 2023 **Project Summary**: Vertical Computers helped a medical practice migrate from a traditional phone system to an integrated system. They also implemented other services, such as electronic faxing and voicemail transcription. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Surgeon & Owner, Raj A. Mittal, MD - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 29, 2023 **Feedback Summary**: The integrated communication system has allowed the client to streamline their services and reduce their costs by canceling the phone service provider and an answering service no longer needed. The team was quick, attentive, and solutions-oriented, and their responsiveness was outstanding. "“They were able to modernize my phone system in less than a week without disrupting our service.”" **BACKGROUND** Introduce your business and what you do there. I’m a surgeon and the owner of a medical practice. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We had a traditional telephone and fax service in the office, and we had to pay monthly bills for each of our telephone lines, which was very costly. Additionally, the price increased every year, and we were wasting a lot of paper with our fax service. We used to receive a lot of junk or unsolicited faxes, which used our toner and occupied our lines, causing us to lose important faxes. On top of that, we had multiple locations. Thus, integrating our locations and providers so that our staff could manage their needs was challenging. Therefore, we hired Vertical Computers to help us implement a modern phone system. **SOLUTION** What was the scope of their involvement? Vertical Computers helped me move my phone numbers from a traditional phone service provider to an integrated phone system, implementing different other services such as electronic faxing and voicemail transcription. Their services were both remote and on-site. When they came and installed all the equipment, they provided helpful orientation to our staff. Still, when we required some changes to the system, they were able to do them remotely. Throughout the process, Vertical Computers even helped us with the cabling. They didn’t do it themselves, but they connected me with one of their associates who installed everything on short notice to get us up and running. After completing the migration, Vertical Computers offered other services, such as data hosting and a computer maintenance contract. However, we’re still getting up to speed with our new phone system. Maybe we’ll hire other services in the future for our business development projects. What is the team composition? During the system installation, two teammates from Vertical Computers came to our office: an engineer and his assistant. Additionally, I worked remotely with another engineer and a salesperson, with whom I communicated over the phone. How did you come to work with Vertical Computers? Vertical Computers came highly recommended by another surgeon in the community who had experienced similar issues in the past. Originally, I was looking for an internet-based phone system because I didn’t know about electronic fax or voicemail transcription. When I met with Vertical Computers, they told me about the range of services they could offer beyond a phone service, which opened my eyes to different possibilities we hadn’t thought of before. How much have you invested with them? We spent less than $10,000. What is the status of this engagement? We worked together in March 2023. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Now, we no longer have a monthly expense to pay to a telephone company. As a result, We’ve reduced our over $750 monthly costs on phone services to around $150 per month. Additionally, I was able to cancel an answering service that cost between $150–$750 per month, which has increased our savings. Although our new phone service implementation is very recent, we’ll also save money on paper and toner because we’ve eliminated junk faxes. Before the electronic faxing service, I used to buy more paper every couple of weeks, but I haven’t gone back to the store since we launched this solution. As for qualitative results, our new phone system allows us to integrate our various offices so that our staff can handle phone calls from different locations. Moreover, our electronic fax service allows us to receive faxes via email and print out only the pages we need, and our line is never busy. On top of that, the voicemail transcription service is very helpful because, sometimes, our staff is not able to answer a call in time. This service allows us to get a voicemail transcript via email that includes the name and phone number of the caller, which helps us attend to our patients better. How did Vertical Computers perform from a project management standpoint? Vertical Computers’ project management was excellent. They were able to modernize my phone system in less than a week without disrupting our service, which was very important for us because we didn’t want our patients to be unable to reach out to us. Additionally, they were able to troubleshoot the problems that came up throughout the process. For example, the fax service wasn’t working at first, but they helped us solve the problem. As for communication, we had virtual conferences and in-person meetings. What did you find most impressive about them? Vertical Computers was very attentive and responsive to our concerns. Their response was almost immediate to any questions, and they followed up on our concerns very thoroughly. Are there any areas they could improve? There’s nothing Vertical Computers could have improved on. I was very impressed with their services. Do you have any advice for potential customers? Threat the engagement as a partnership to grow your business. You should spend time at the initial meeting to discuss all your needs because there might be some unmet needs you’re not aware of. If you talk about your challenges and workflow, Vertical Computers can help you with them. --- #### IT Services for Religious Organization **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services, Unified Communications Consulting & SI - Project size: $200,000 to $999,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: A religious organization has hired Vertical Computers to provide IT services. Their services include purchasing, installing, and maintaining hardware and software for the client's staff. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Leader, The Rock - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 17, 2023 **Feedback Summary**: Vertical Computers' work has been instrumental in helping the client increase the speed and efficiency of their networks. Vertical Computers leads a prompt and punctual process using Microsoft Teams, Zoom, and a ticketing system. The client also praised their reliability and professionalism. "''If our systems go down, Vertical Computers’ team fixes them immediately.''" **BACKGROUND** Introduce your business and what you do there. I’m the senior leader of The Rock, a religious organization. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Vertical Computers? We needed help with IT support. **SOLUTION** What was the scope of their involvement? Vertical Computers manages our IT needs on-site, including purchasing, installing, and supporting our hardware and software, like laptops, printers, backup batteries, and things of that nature. In addition to that, they help us set up email addresses and Microsoft 365 for our staff while training them to use those tools. What was the team composition?  We mainly work with Tim (Engineer), but they have a support team behind the scenes. How did you come to work with Vertical Computers? I used to work with Steven (CEO) on a previous project, and that’s how I learned about Vertical Computers. We did have other quotes from other providers, but we decided to go with Vertical Computers. How much have you invested with them? So far, we’ve spent $100,000–$250,000 with them. What is the status of this engagement? We started working together in January 2017, and the engagement is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Vertical Computers’ work has been instrumental in increasing our internet’s speed and efficiency. Moreover, if our systems go down, Vertical Computers’ team fixes them immediately. How did Vertical Computers perform from a project management standpoint? Vertical Computers is very prompt and punctual. Regarding tools and communication, we use Microsoft Teams, Zoom, email, and a ticketing system — they’re very quick to get back to us. Overall, Tim and Steven are phenomenal in managing the project and helping us go forward with our plans. What did you find most impressive about them? Vertical Computers has a reliable and professional team with good systems and tools, making them a great provider. Are there any areas they could improve? I don’t think there’s anything they can improve on because they’re doing a great job. --- #### Wireless Phone System Installation for Wellness Center **The Project** - Services: Application Management & Support - Project size: Less than $10,000 - Project length: Sep. - Oct. 2022 **Project Summary**: Vertical Computers installed a wireless phone system for an aesthetics and wellness center. The team recommended and installed the phone line for the client and then provided ongoing management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner & Office Manager, Revive Aesthetics & Wellness Center - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 16, 2023 **Feedback Summary**: Vertical Computers understood the correct solution and showed the client how to use their wireless phones, making the project successful. Vertical Computers communicated effectively through texts, phone calls, and in-person meetings. They delivered on time and assisted with the client's challenges. ""We enjoy the vision that the owner exhibits and the knowledge that they possess."" **BACKGROUND** Please describe your company and position. I am the Owner/Office Manager of Revive Aesthetics & Wellness Center Describe what your company does in a single sentence. We provide functional medicine, bio-identical hormone treatment and aesthetic services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical Computers to accomplish? Integrate a wireless phone system for our office. **SOLUTION** How did you find Vertical Computers? Referral Why did you select Vertical Computers over others? Close to my geographic location Great culture fit Referred to me Company values aligned What was the size of Vertical Computers’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. We were looking to install a wireless phone system and Vertical Computers helped us to achieve this goal, by recommending and installing the phones that we needed. In addition, they are now managing this phone line for us. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Understanding the correct solution to our issue Installing the phones in our office Showing us how to utilize these new wireless phones Describe their project management. Did they deliver items on time? How did they respond to your needs? They spoke with us a few times via text and the phone, then came for an in person meeting. They delivered on time and assisted us with some challenges that we ran into from the former phone company that we were utilizing. What was your primary form of communication with Vertical Computers? Email or Messaging App What did you find most impressive or unique about this company? We enjoy the vision that the owner exhibits and the knowledge that they possess. In addition we are now thinking of utilizing them for assistance that we need with using a cloud server. Are there any areas for improvement or something Vertical Computers could have done differently? My only concern was getting my direct payment set up. That did require a couple of tries, but all in all it was a good experience. --- #### Managed IT Services for Nonprofit Organization **The Project** - Project size: Confidential - Project length: Jan. 2017 - Ongoing **Project Summary**: Vertical Computers provides on-site and off-site managed IT services for a nonprofit organization. They’ve assisted the client with their internet service and installing hardware and software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Administrative Assistant, Nonprofit Organization - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 8, 2023 **Feedback Summary**: Vertical Computers has helped the client improve their internet speed and overall IT management. They’re quick to respond to the client’s requests and provide close follow-up through their ticketing system. Vertical Computers meets deadlines and is organized with invoices and fees.  "“Vertical Computers is responsive and quick to address issues.”" **BACKGROUND** Introduce your business and what you do there. I’m an administrative assistant at a nonprofit organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We needed assistance with managed IT services. **SOLUTION** What was the scope of their involvement? Vertical Computers provides on-site and off-site managed IT services. They’ve assisted us on different projects, including improving our network infrastructure to stabilize our internet connection. Vertical Computers has also helped us install software both remotely and on-site, including Microsoft 365 and VPN programs. They’ve set up hardware for our community's children, including printers and computers.  Moreover, Vertical Computers has provided cloud services for our email servers and migrated our information to the cloud. They’ve created an internal site for our staff with tutorial videos and onboarding documents.  We usually have power outages in our area, and Vertical Computers has helped us come up with solutions for that — they’ve installed a program that alerts them when there’s a power outage. Lastly, Vertical Computers provides troubleshooting services through a ticketing system and has helped us create and manage a custom database.  What is the team composition? We’ve worked closely with Steven (CEO), and one of Vertical Computers’ engineers is at our office during the week, except for weekends. How did you come to work with Vertical Computers? I met Steven at our organization and found out he worked in the IT industry. We discussed our organization’s needs and realized our IP had weak areas that they could help us resolve. What is the status of this engagement? We started working with Vertical Computers in January 2017, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Vertical Computers has met our expectations and helped us improve our internet speed. We’re happy with their services, and Vertical Computers goes above and beyond to assist us, which makes them reliable during emergencies. For instance, we’ve had internet issues with live streaming during weekends, and Vertical Computers has fixed them.  How did Vertical Computers perform from a project management standpoint? Vertical Computers is excellent at meeting deadlines. Steven is very organized and an amazing project manager. He’s always clear about the project’s work and stages.  Moreover, Vertical Computers is responsive and quick to address issues. They provide close follow-up through their ticketing system and email support line. When our staff has an issue, they open a ticket, and we get a notification when they open the email. We then start communicating until the problem is resolved. Their ticketing system sends automatic emails when a ticket hasn’t been resolved. Vertical Computers also has a convenient system to install software remotely. They send me a download link to install the required software, and then I receive an invoice to pay for that particular service. They’re also quick to respond during emergencies. Vertical Computers has installed a system that alerts them about power outages — they’ve been ahead of us when we’ve had problems.  What did you find most impressive about them? I’m most impressed with Vertical Computers’ work excellence and communication. Their execution is great.  Are there any areas they could improve? The only aspect Vertical Computers can improve is their billing portal. When I want to look at past invoices, I can only see the total cost. I’d like to be able to download the invoice and see a break up of the fee.  Do you have any advice for potential customers? I recommend being responsive through their ticketing system. They’re quick and stay on top of their game, but you have to do your part too. --- #### Managed IT Services for Self-Storage Provider **The Project** - Project size: $10,000 to $49,999 - Project length: Apr. 2020 - Ongoing **Project Summary**: Vertical Computers provides ongoing IT support for a storage company. They manage the client’s technology needs; they’ve purchased and installed Wi-Fi-enhancing equipment and upgraded firewalls and networks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Coordinator, RV Storage Depot - Industry: Real estate - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 23, 2023 **Feedback Summary**: Internal stakeholders are highly satisfied with Vertical Computers’ work and performance. The team stands out for their excellent response time and dedication; they’re interested in doing the best for their clients. They answer tickets swiftly and communicate well through emails and phone calls. "“Vertical Computers really cares about us. They want us to succeed so they can succeed.”" **BACKGROUND** Introduce your business and what you do there. I’m the operations coordinator of RV Storage Depot. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We were working with another small IT company, but we started to expand and surpassed what they could handle. They weren’t responsive, so we needed someone new. **SOLUTION** What was the scope of their involvement? Throughout our engagement with Vertical Computers, we’ve done a lot of equipment development. When we first started, they were in charge of managing our PCs and Microsoft 365 licenses and ensuring our environment worked as needed. They took care of our corporate office and lightly supported our facility sites. As we’ve continued to grow, Vertical Computers has grown our technological needs and ensured we get where we need to. Vertical Computers has done additional projects for our corporate office. They’ve upgraded some of our firewalls and done some networking stuff. We currently have an open ticket with them; we’re waiting for an estimated time of arrival for some Wi-Fi-enhancing equipment for our corporate office. Vertical Computers has purchased it, and they’ll be coordinating with our cabling vendor to plug it in. In summary, they’re handling the whole installation process. What is the team composition? Ryan (Tier I Engineer) is the main technician answering our tickets. If Ryan is unavailable, they pass the ticket off to another teammate; they have a few people in the daily tech sector that are familiar with our company. We’re also regularly in contact with the COO and other high-level executives. Lastly, we recently renegotiated our annual contract with Jacob (Sales Engineer). How did you come to work with Vertical Computers? A friend was in the tech sector and referred Vertical Computers to me. They were great since the first time we sat down with them. How much have you invested with them? We’ve spent close to $40,000. What is the status of this engagement? We started working with them in April 2020, and our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Making requests is much easier than what we’ve experienced before. We have an agent installed on all our devices, so it’s easy to create a ticket. We can also send them an email. We switched from our previous company because they were taking more than 24 hours to respond. Meanwhile, Vertical Computers has a four-hour maximum response time, even if it’s just to say that they’ll work on it tomorrow morning. Moreover, they’re great at understanding what we need. Not everyone on our team is tech-savvy, but Vertical Computers can interpret our nonsense into what we actually need. How did Vertical Computers perform from a project management standpoint? Project management is great. Vertical Computers is always trying to give us the best cost scenario; they always have our best interest and budget in mind. Sometimes they even tell us to order the equipment instead of them so we don’t pay twice as much. We typically communicate through emails or phone calls. If there’s an issue, they might text us to let us know what they’re doing, but we usually don’t need to see each other. What did you find most impressive about them? Vertical Computers really cares about us. They want us to succeed so they can succeed; we feel appreciated. Are there any areas they could improve? No, they’re great. They offer suggestions on how we can be safer and more productive. Sometimes we don’t have the budget to do it at the time, but they’re amazing. Do you have any advice for potential customers? Sit down and talk to them. Ask them all your questions and don’t be afraid to sound stupid. Most people aren’t tech-savvy, so trust Vertical Computers. I’d recommend them to anybody. --- #### Managed IT Solutions for Healthcare Staffing Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Aug. 2017 - Ongoing **Project Summary**: Vertical Computers handle the IT network of a healthcare staffing company. Their work involves upgrading and monitoring the firm’s servers. They’ve also replaced computers and installed equipment and software.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, RehabAbilities - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 27, 2021 **Feedback Summary**: The company is highly impressed with Vertical Computers’ services. The team is highly responsive even outside working hours, and they take on any projects that come from the firm. They walk the client through various solutions for their problems, and their resources have solid communication skills.  "“Vertical Computers’ project management is consistent and quick.”" **BACKGROUND** Introduce your business and what you do there. I’m the COO of a healthcare staffing company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? Our previous IT technician left our company to grow his career, so we reached out to Vertical Computers to help us.  **SOLUTION** What was the scope of their involvement? Vertical Computers does everything for our IT infrastructure. They’ve also built two servers for us, and they monitor them, too. To elaborate, they’ve upgraded our previous server. As a form of redundancy in case the server reboots or encounters problems, the team built a second server. This way, if one server goes down, everything switches over to the other server.  Through our partnership with them, we’ve replaced all 15 of our thin client computers running in the server environment. The team also installs and manages miscellaneous equipment, switches, and tools for us. Recently, they’ve provided us with a computer that we use as a scanning and printing hub.  Generally, we’ve done smaller projects with them. One project can expand depending on Vertical Computers’ recommendations. Going forward, we’re planning to use Vertical Computers to manage our VoIP system after our current contract with another VoIP provider expires.   What is the team composition? I’ve worked with nearly everybody from Vertical Computers, including Jacob (Sales Engineer) who serves as our account manager. We also work with an everyday technician for simple problems. When we need to escalate issues, we talk to Josiah (System Engineer).  Steven (President) has also been on a call with us, while Kody (COO) is generally in charge of everything else. We’ve also had interactions with their billing department. Finally, Matthew and Tim (Support Engineers) provide us with support services. In total, we’ve met upwards of 10 people from Vertical Computers, but we typically only work with 3–4 people at a time.  How did you come to work with Vertical Computers? Our previous IT person and I researched IT providers in our area. We’d used another IT provider in the past, but we didn’t like them so we didn’t consider going back to them. After that, Vertical Computers came up. Steven and one of their sales representatives did a presentation for us, and the numbers they showed made sense for our business. Essentially, if we worked with them, we’d get all the benefits of having an IT person on-site except it would be cheaper than having an in-house technician. Ultimately, we decided to work with Vertical Computers.  How much have you invested with them? We’ve spent about $113,000 on Vertical Computers’ services and about $22,000 on equipment and labor projects. In total, we’ve invested around $135,000 in this partnership over the last four years.  What is the status of this engagement? We started working with them in August 2017, and the partnership is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  As a company that’s been around since the late ’80s, we try to figure out problems and developers by ourselves. If we can find a way to do something in-house, we usually do it ourselves.  Given that, the fact that we continue to use Vertical Computers is a key success metric for our company. We don’t want to change our relationship with them because they’re highly responsive even during the after-hours. Unlike other companies, they handle all kinds of projects and not just the big ones.  Moreover, the Vertical Computers team is great at walking everyone through solutions. Their ticketing system also helps us communicate well. When we have an ongoing issue, we simply submit a ticket, and they’ll provide constant updates for that ticket. How did Vertical Computers perform from a project management standpoint? Vertical Computers’ project management is consistent and quick. They have great connections, so we receive products from them quickly even though there’s a shortage in parts and equipment.  Moreover, Jacob has also been a technician before being an account manager. In other companies, account managers or salespeople often have no idea what they’re selling. They simply hit customers with regular sales talk. By contrast, Jacob has the right knowledge of their services, having been a technician himself. He tells us what we can do better or where we can get a better deal. As a result, when we get transferred to the tech team, we know that they’re going to do what Jacob has told us they’ll do.  To communicate with Vertical Computers, I usually send them an email — it’s the fastest way to reach out to them if there’s an issue. We also have a monitoring agent on all of our computers and servers, so I can submit a ticket through my desktop. Other than those two, we use phone calls and text messages. What did you find most impressive about them? I respect their communication style the most. I’ve dealt with technicians in the past, and they communicate differently with each other. That usually bleeds out to their customer relationship, resulting in rough or spotty communication. By contrast, I haven’t had that with Vertical Computers. The team’s communication style is on point and truly solid.  Are there any areas they could improve? No, there aren’t any. If anything, they’ve already improved their ticketing system, which is something we’ve always used since we started the partnership.  Do you have any advice for potential customers? Vertical Computers is good at explaining things, so you should ask questions. A lot of people are intimidated by technology in general, so they let the technical people figure things out. However, the team is great at telling you what you don’t need even if they can charge you for it. As a result, don’t be afraid to ask questions, and treat them as if they’re a part of your company. They’ll be happy to talk to you about your questions.  --- #### Managed IT Services for Boutique Design Shop **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Oct. 2019 - Ongoing **Project Summary**: Vertical Computers provides managed IT support services for a boutique design and manufacturing company. They take care of the client’s infrastructure, work on equipment upgrades, and offer solutions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Laguna Designs - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 7, 2021 **Feedback Summary**: Since Vertical Computers’ involvement, the client has seen an overall improvement in their productivity, and their networks are now performing 25%–50% better than before. They’re responsive and prompt to address issues, and they stand out for their integrity and transparency as partners. ""We get a lot of value from their service, and they’re better than having an in-house IT professional."" **BACKGROUND** Introduce your business and what you do there. We’re Laguna Designs, a boutique design and manufacturing company. We have some fairly sophisticated software and workflows that require robust and reliable network infrastructure. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? About three years ago, we felt that we had outgrown the support services that our vendor could offer us. **SOLUTION** What was the scope of their involvement? After some initial meetings, Vertical Computers came in and took an inventory of our equipment and infrastructure, and they took the time to understand our workflows before initiating a proposal and contract. Next, they assigned a technician to us. It was somebody who could drill down and understand each of our devices and connectivity. Additionally, they had another level of service support. We talked about providing equipment to upgrade our infrastructure and improve our workflow. They gave us recommendations for our servers and networks, and they had the expertise and resources to help us make some physical changes. Overall, they continue to be a practical IT solution for us. What is the team composition? We’re most familiar with 4–5 people from their team. In the first year, we were happy with our technician. We also know the director of service and some of their higher-tier technicians. How did you come to work with Vertical Computers? We had an IT person that we’d call when needed. Once we realized we needed more than that, we interviewed three managed IT solution companies. Vertical Computers took the time to do a good survey of all our equipment and infrastructure and tried to understand what some of our workflows demanded from a high level. Overall, they made a detailed, deeper, and more personalized approach than the other vendors. How much have you invested with them? We run a monthly contract with them, which is less than $1,000 a month. Then, we’ve done a couple of infrastructure projects where they’ve provided outside resources and coordinated upgrades. At least two of those projects were between $10,000–$20,000. Additionally, they’ve sold off some computer hardware, so we’ve done equipment upgrades for $5,000–$10,000. Altogether, we’ve spent between $50,000–$100,000. What is the status of this engagement? We began our partnership in October 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our network performs 25%–50% better than before. We have fewer issues with our software, and we’ve experienced a faster response to emergency problems on individual computers or software upgrades. Our employees don’t have to go through a couple of days without the infrastructure they need, which has undoubtedly made us more productive. Overall, it’s a valuable partnership. They provide us with the confidence that our platforms are strong and our workflows will operate in the way we need them to. We get a lot of value from their service, and they’re better than having an in-house IT professional. How did Vertical Computers perform from a project management standpoint? They’ve done well. When we’ve done projects outside their monthly managed IT services, they’ve partnered with good vendors. Also, they’ve managed well the scheduling and follow-up. Moreover, they’re responsive to our needs and have an eye for growth. They’ve installed an applet on all of our devices — not only here in our plant in California but also on our offsite computers. All our employees and outside contractors can contact them through the applet or by email and phone calls. What did you find most impressive about them? They have a lot of integrity, and I enjoy the transparency that we have with them. They address critical issues promptly. Are there any areas they could improve? We’d like to feel that they could go deeper into the support that they offer us. We wish they’d have more people with an intimate understanding of our devices and software needs beyond our tier person. Do you have any advice for potential customers? I’d certainly recommend Vertical Computers to anybody looking to build a strong infrastructure and needs help with IT management. You have to understand as much as you can about your requirements before initiating contact. Also, be open-minded in terms of availability and what might make sense. Vertical Computers never pushes us to buy anything, but their advice is pretty solid, and they offer us services that we may or may not need. --- #### Cloud Hosting & Technical Support for Nonprofit Organization **The Project** - Services: Other IT Consulting and SI - Project size: Confidential - Project length: Feb. 2021 - Ongoing **Project Summary**: Vertical Computers is providing Cloud hosting services for a nonprofit organization. They are tasked with hosting Abila MIP as a service and providing ongoing technical helpdesk support for the client. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Software Development Engineer, VillageReach - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 23, 2021 **Feedback Summary**: Not only has Vertical Computers led successful projects, but they also provide effective training and support for the internal team. Offering a wide range of services and innovative resources, the team goes the extra mile to precisely tailor their solutions to serve the client's specific needs. ""They clearly treat clients as unique organizations."" **BACKGROUND** Please describe your company and your position there. I work as the CTO of a non-profit organization with about 150 employees spanning several continents. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Vertical Computers? We hired Vertical Computers to host Abila MIP as a service. They did a great job and we therefore contracted them to provide technical helpdesk support (MSP) services to our staff as well. **SOLUTION** How did you select this vendor and what were the deciding factors? We interviewed server vendors and ultimately chose Vertical Computers due to their good reputation and overall flexibility. Describe the project in detail and walk through the stages of the project. As mentioned, we’ve engaged Vertical Computers for several services. The first was the migration of a locally hosted instance of Abila MIP to a server owned and operated by Vertical Computers. They undertook the entire migration and, toward the end, did a good job of training our staff to access the new version. Afterward, and separately, they began offering helpdesk support to us. How many resources from the vendor's team worked with you, and what were their positions? We’ve worked with about half a dozen different technologists. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Both projects were a success – Abilia’s software is running well and our staff get the help and support they need. How effective was the workflow between your team and theirs? On the whole, communication has been good. What did you find most impressive or unique about this company? Vertical Computers is extremely flexible regarding the scope and terms of service they offer. They go out of their way to precisely tailor their services and agreement to meet our needs. They clearly treat clients as unique organizations. Are there any areas for improvement or something they could have done differently? Onboarding took longer than expected. --- #### Tech Support Services for Camping Facility **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Oct. 2019 - Ongoing **Project Summary**: A camping facility hired Vertical Computers to provide tech support. Their main task was enhancing their Wi-Fi signal to improve the client's vertical phone services, to which they currently provide support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Angeles Crest Christian Camp - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 8, 2021 **Feedback Summary**: The client praises Vertical Computer's commitment to handoff quality work. Their team leads a responsive process to ensure fast troubleshooting solutions through a ticketing system. Their competent team is also key to the success of the ongoing engagement — they have top-notch customer service. ""I don’t think there’s anything they can improve on — they’ve been great.."" **BACKGROUND** Introduce your business and what you do there. I’m the office manager of a year-round camping facility in the San Gabriel Mountains. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We needed to connect our phone services. We have people working on-site and people working from home, so we wanted to make it feel like we were all together in one office. **SOLUTION** What was the scope of their involvement? Vertical Computers came to our camp and looked at our system, talked to our team, and went through different options to improve our system. They primarily increased our Wi-Fi signal to get out vertical phones to work better. What is the team composition? We mainly work with Josiah (Tier III Engineer) and Matthew (Tier l Engineer). How did you come to work with Vertical Computers? Josiah worked with us in the past, and we chose them because we felt we knew and trusted them. They also presented the product well and offered ongoing support, which is great. How much have you invested with them? We invest $210 with them every month. What is the status of this engagement? We started working together in October 2019, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They work with us until every part of the process is done. They’re also fast at handing off their work and taking care of any problem that arises. How did Vertical Computers perform from a project management standpoint? They’re a responsive team; I usually send emails to their support team, and Matthew calls me back within an hour. In terms of communication methods, they have a ticketing system in place. What did you find most impressive about them? They’ve always been competent and have amazing customer service — they’re quick at responding to us. Are there any areas they could improve? I don’t think there’s anything they can improve on — they’ve been great. --- #### Communication System App Dev for Church **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: Feb. - Mar. 2021 **Project Summary**: Vertical Computers developed a phone app for a church. This system allows the client to have a single phone line, and the calls can be transferred to anyone within the church staff using their cell phones. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Lead Pastor, Celebration Church - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 25, 2021 **Feedback Summary**: The personalized app developed by Vertical Computers has simplified and modernized the church’s processes, eliminating the necessity of physical phone lines. The team was responsive and efficient, and they worked quickly. Although they already finished the project, they keep solving issues promptly. "“Vertical Computers was very efficient and worked quickly.”" **BACKGROUND** Introduce your business and what you do there. I’m the lead pastor of a church in Livermore, California, called Celebration Chuch. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? Our church office’s phone used an old VoIP system, and its hardware was very problematic, so we were looking for a solution. **SOLUTION** What was the scope of their involvement? First, Kody (COO) came from Southern California to meet with all of our staff. We told him our needs, and he explained to us what would best fit them. He proposed developing an app to use as our phone system. Then, Vertical Computers developed that app for us. When it was ready, we informed our staff that we would pass from our old system to the new one. Kody came again and sat with us to provide us with an over an hour-long tutorial. There were around 25 people from our staff in that meeting room, and we had everyone download the app on their phones. Then, Kody handed a very well-written explanation of what to do to everyone, and he walked us through the app setup. He solved every question until we were fully set up, contacting and calling each other through the app. After that, we canceled our former phone service and started using the app. What is the team composition? Kody was our main point of contact, and he was very involved throughout the development. Vertical Computers also assigned a technical individual to us, but I don’t know how many more people from their team were involved in the project. How did you come to work with Vertical Computers? We had a relationship with Kody, and we found out what his company did, so we started talking with him about this issue, gaining interest in seeing how they would solve it. How much have you invested with them? We spent between $20,000–$25,000. What is the status of this engagement? We started working together around February 2021, and the project is now finished. I don’t recall how long it took Vertical Computers to develop the app, but it wasn’t much, and we’ve been using it for many months now. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Everyone was pleased with how this project was done, from start to finish. Before having this app, we had seven different phone lines, which were unnecessary. Now, the diversity of our phone extensions are handled through the app using a single phone line. This app has also modernized our processes. We eliminated all the physical phones from our walls, and now, our members use their own cell phones to take and make calls. This also eliminated the concern of our different vendors not knowing where to call when they needed to contact a specific person within our staff. Now, they get answered by our receptionist, and she transfers the call to the right person. We’ve achieved enormous efficiency, and now, contacting our staff members is effortless and streamlined. We also protect each individual’s cell phone information. People only know they’re calling the church’s office, and they get transferred to the person they need to get a hold of, no matter if they’re working remotely. How did Vertical Computers perform from a project management standpoint? Vertical Computers was very efficient and worked quickly. During development, we could call them at any time and get an immediate response. To this day, they’re still very responsive. Recently, our system had a glitch; when someone called and got transferred, the call didn’t go through. Our receptionist immediately sent an email to Vertical Computers’ tech support agent and got an immediate response, and the problem was solved promptly. What did you find most impressive about them? Vertical Computers’ solution personalization was impressive. Are there any areas they could improve? I can’t think of something that they could have improved on. As every other company does, we have tech-sufficient and tech-deficient people. However, Vertical Computers had a great ability to work with even the most technologically challenged people in our staff. Do you have any advice for potential customers? I would recommend Vertical Computers to anyone. They did well for me, and I know that they’ll do as well for someone else. --- #### Sales App, IT, VoIP & Internet for Home Remodeling Company **The Project** - Services: Mobile App Development, Other IT Consulting and SI - Project size: $200,000 to $999,999 - Project length: Jan. 2007 - Ongoing **Project Summary**: Vertical Computers manages IT, VoIP phone systems, and internet needs for a residential home remodeling company. They also developed a sales presentation and contract app from scratch. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President, American Home Remodeling - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 20, 2021 **Feedback Summary**: The app Vertical Computers built helped their client improve their sales closing rate by 20%. The VoIP system adds efficiency, too. The team is honest and easy to get in touch with, even late at night. Vertical Computers is a considerate vendor that provides exceptional customer service. "“I know the team, personally, and they care about our business running smoothly.” " **BACKGROUND** Introduce your business and what you do there. I’m VP and part-owner of a residential home remodeling company. We specialize in bathrooms, sunrooms, and patios. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We needed help with managed IT services. **SOLUTION** What was the scope of their involvement? Vertical Computers handles all of our IT, VoIP phone systems, and internet needs. We initially needed them to set up our computers and servers. Most of the work is done remotely. Sometimes they’ll come on-site to set up a new employee’s computer. The team also created a sales presentation and contract app for us. It serves to design, build, and price out projects. They did front-and backend development, as well as hosting. What is the team composition? We work with Steven (President), Kody (COO), and Joe (Business Development). How did you come to work with Vertical Computers? Steven is a family friend. How much have you invested with them? We’ve spent $300,000–$400,000. What is the status of this engagement? We started working together in 2007, and our work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The app has helped increase our sales closing rate by 20%. The VoIP system helps us run more efficiently here at the office. In general, we enjoy better internet speeds, too. How did Vertical Computers perform from a project management standpoint? They’re extremely honest, straightforward, and easy to reach. The team seems to be on top of things, too; if there’s an emergency, they react as fast as possible. Typically, they resolve any issues quickly. For the app, Joe was our project lead. The communication was great. He was very responsive. Even if a server was down at eight o’clock at night, he’d jump right on the issue and figure out what happened. They’re always happy to jump on and help at any time. What did you find most impressive about them? I know the team, personally, and they care about our business running smoothly. They genuinely like to see their customers succeed. I don’t get the feeling that we’re just a number or an account. Are there any areas they could improve? Sometimes we find out that there’s a service that they offer but we didn’t know about. It’s great they’re not trying to upsell us but those services would be great to know about. Do you have any advice for potential customers? My advice is to use them. They won’t disappoint. --- #### Managed IT Services for Lighting Importer & Distributor **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Vertical Computers migrated a workgroup organization, implemented data security solutions, and helped update the outdated ERP system of a lighting company. They are currently providing them general IT support. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 4.5 **The Reviewer** VP of Operations, Westgate MFG - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 5, 2021 **Feedback Summary**: Equipped with adequate IT skills and in-depth research, Vertical Computers has consistently generated outstanding deliverables for their client. The team is results-oriented, and they think ahead in applying the best solutions to address any possible issue that can hinder the project's success. ""Vertical Computers has been a very thorough team." " **BACKGROUND** Introduce your business and what you do there. I’m the VP of operations at Westgate MFG, a lighting importer and distributor for industrial and commercial usage. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We were looking for a partner that could help us remodel the architecture of our IT infrastructure to fit our current usage. **SOLUTION** What was the scope of their involvement? Some of the key elements of our initial relationship with Vertical Computers included migrating a workgroup organization to a fully-configured domain, developing and implementing a data security solution, and evaluating our WiFi infrastructure to make adequate changes for a more reliable UX. More importantly, they guided us in purchasing the necessary hardware and software to create a virtual server environment that supported our main ERP system. We wanted to replace and virtualize it since it had been running on an outdated physical server. What is the team composition? We mainly communicated with Steven (President) and Erik (Tier III Engineer). Additionally, four different people from their team did most of the IT work. How did you come to work with Vertical Computers? I worked with Steven at other companies in the past. He had just joined Vertical Computers when I reached out to him. He asked me to take a look at their company profile, and I was happy to hire their team upon doing so. How much have you invested with them? We spent around $30,000 on the ERP system. What is the status of this engagement? We started our initial project in January 2019. Since then, we have been relying on them for general IT support. We have an IT resource who seeks Vertical Computers’ help when necessary. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Overall, my impression of Vertical Computers’ work has been a really good one. They’ve produced outstanding outcomes for all the tasks we’ve assigned them with. Apart from that, they have good customer service and it’s very easy and pleasurable to work with them.  How did Vertical Computers perform from a project management standpoint? Their project management approach has been very effective. They’ve worked sharply and they haven’t overlooked commitment dates. What did you find most impressive about them? Vertical Computers has been a very thorough team. They’ve thought ahead in terms of examining and addressing issues that could affect our project. Are there any areas they could improve? There have been times when I wish things could have happened quicker — something that took five days to finish could have been done in two days. They can always respond a little bit faster. Do you have any advice for potential customers? Take your time and be very thorough in looking for a partner to oversee your IT systems. It’s a critical experience, and you wouldn’t want to regret being led down the wrong path. If you decide to work with Vertical Computers, interview their team and get them on-site to review your content to assure the success of your project. --- #### Managed IT Services for Consumer Goods Company **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Mar. 2019 - Ongoing **Project Summary**: A consumer goods company engaged with Vertical Computers to provide them with ongoing managed IT services and consultancy. One of their tasks is security and system management. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** IT Manager, URBAN ARMOR GEAR, LLC - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 3, 2021 **Feedback Summary**: The client is satisfied with the overall delivery of the team's services. There were a few issues in their first engagement, but the team was able to remedy them swiftly. They are deeply knowledgeable in their field which they use to provide the client with feasible advice regarding technology. ""We are able to finish everything smoothly according to plan. "  " **BACKGROUND** Introduce your business and what you do there. I’m the IT Manager of URBAN ARMOR GEAR, LLC. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We needed someone to provide one of our stores with IT consultancy and managed IT services. **SOLUTION** What was the scope of their involvement? Vertical Computers serve as are our one-stop solution for IT services. They help us set up our active territories of service, data logging, and system management. They also helped us with our security outfit in the past. What is the team composition? I worked directly with Steven (President), Erik (Account Executive/System Engineer), Kody (VP of Operations), and another technician. The resource they provide depends on the specific project. How did you come to work with Vertical Computers? They were a referral from other investors. How much have you invested with them? So far, we’ve spent around $10,000. What is the status of this engagement? We started working together in March 2019, and it’s been ongoing since then. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  I am very satisfied with their service. There were quite a few issues in our first project that was beyond my knowledge, but they helped me tackle those issues, and provide me with a very informative analysis of what needed to be done — they’re very knowledgeable. How did Vertical Computers perform from a project management standpoint? They’re very good at meeting deadlines. We set our priorities based on how urgent they are and set the deadlines for them. We are able to finish everything smoothly according to plan. What did you find most impressive about them? What I like about them is they have a very personal approach. They’re not a big company wherein when you have a question, you have to create a case, and wait for people to respond. I can just call them or email them, and I’ll get my answers right away.  Are there any areas they could improve? They go above and beyond with what we request, so I don’t see anything they can improve on. If they do have any other areas they could improve on, I wouldn’t know because I don’t need it. Do you have any advice for potential customers? Communication is very important. A lot of projects fail because those involved aren’t on the same page. What I like about Vertical Computers is we can all sit down together, and make sure we have everything covered. They know the objectives of our projects and what we’re trying to achieve. What I would recommend is to just make sure they know your needs, and ensure that the service charge is reasonable and wouldn’t surprise you in the future. --- #### VoIP Services for Heat Treating Facility **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Feb. 2019 - Ongoing **Project Summary**: Vertical Computers set up VoIP for a heat treat facility's phone system. They also provide support in other IT-related areas. Their services are ongoing.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, National Thermal Processing - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 2, 2021 **Feedback Summary**: The engagement with Vertical Computers runs smoothly for the client. They're responsive, communicative, and personable. Customers can expect a team that's willing to go the extra mile.  ""Their customer service makes them stand out." " **BACKGROUND** Introduce your business and what you do there. I’m one of the founding partners of National Thermal Processing, an aerospace accredited heat treat facility. My title is general manager. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? The original reason why we went to Vertical Computers was for voiceover IP (VoIP) for our phones. **SOLUTION** What was the scope of their involvement? Vertical Computers set up VoIP for my business. We had a standard phone number and answering machine with a phone company. With VoIP, there is a dial by directory. We have it forward to our phones. It transcribes voicemails to emails, and it can transfer calls to my cellphone when I’m not at work. This allows me to answer calls for clients that need assistance after hours. We have a data retention program. We switched over some of our equipment to digital formats. In order to do that, we had to have a cloud-based backup system. The aerospace community come out and audit us for a week every year. We needed to be set up on a off-site cloud back up system. Vertical Computers was able to get us backed up within four hours before closing. Because of COVID-19, a majority of the work now is done remotely. They’ve done emergency services for us as well. What is the team composition? I work with about five people, including Steven (President). How did you come to work with Vertical Computers? An alarm company suggested that we reach out to them. Once we were trying to set up our phone system, we were having issues with compliance with our fire alarms. Vertical Computers stepped in, and everyone, including the fire department, is happy. How much have you invested with them? We’ve spent under $10,000. What is the status of this engagement? We started working with them about two years ago. We have a monthly service subscription with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It’s been a great decision to work with Vertical Computers. Their work has saved us money. We had one issue when we started, and they had it fixed within 20 minutes. It’s very seamless. How did Vertical Computers perform from a project management standpoint? From a project management standpoint, they’re amazing. To say that they meet deadlines is an understatement, they’ve fixed things for us and gotten our feet from the fire very quickly. I can communicate with Stephen through social media, but primarily it’s through email and phone. If we have an issue, I can text one of our reps. What did you find most impressive about them? Their customer service makes them stand out. It made it easy for me to understand and do my part. Are there any areas they could improve? I can’t see anything. They’re great for us. Do you have any advice for potential customers? Vertical Computers has been a great vendor for us. They’re willing to answer any questions. They’re good guys that are willing to help. --- #### Managed IT Services for Aviation Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Feb. 2018 - Ongoing **Project Summary**: An aviation company hired Vertical Computers to manage their IT infrastructure and provide remote and onsite support. They also work in the VoIP system, virtualize servers, and set up internet in facilities. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Director, Threshold Aviation - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 1, 2021 **Feedback Summary**: Thanks to Vertical Computers, the client’s devices are secure and their IT system is modernized. They are a dedicated partner that plays a pivotal role both in operational support as well as strategy. They go above and beyond in resolving issues and planning projects.  ""They really helped to bring us into the 21st century as far as technology goes." " **BACKGROUND** Introduce your business and what you do there. I am IT director at Threshold, an aviation company. We are a full-service aviation repair station, and we manage and maintain private jets. We also charter private jets, and we have a fueling operation at the Chino Airport, too. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We had another managed service provider (MSP) that wasn’t doing a good job. We hired Vertical to replace them. **SOLUTION** What was the scope of their involvement? Vertical helps us manage our IT infrastructure as well as provide day-to-day support to end-users. They do both remote and onsite work for us.  We moved our entire VoIP phone system over to them. They helped us virtualize all of our hardware, like our servers. Vertical also helped us beam internet to different facilities at the airport, and they set us up with a Cradlepoint LTE failover for our location in Auburn, California. They’ve definitely been pivotal on all of those things. We are still working on different initiatives. We’re about to start a complete network overhaul, so we’ll be ripping out all of the network infrastructures in our three offices. We’ll be redoing them and putting in all new equipment with their help. What is the team composition? Kody (COO) and Steven (CEO) onboarded me, but my main point of contact is Josiah (Tier III Engineer).  How did you come to work with Vertical Computers? I found Vertical on Yelp, and I chose them because I felt like they truly cared. I interviewed quite a few other MSPs, and I felt that they gave a general business pitch. They didn’t really care about what we wanted or needed; they just cared about getting us as a client. However, Vertical took the time to learn about our company.  Once we signed our contract, we started working that night because we were in a big hurry. They were dedicated and established a family environment. That was really nice and quite a change from my previous experience and the other companies that I interviewed. How much have you invested with them? In total, we’ve spent about  $40,000–$60,000.   What is the status of this engagement? We started working together in February 2018, and it’s ongoing. We just renewed our contract with them for another two years. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Our priorities included the overall security of our devices, as well as modernizing our company. Vertical has completed those tasks over and above.  They really helped to bring us into the 21st century as far as technology goes. Our previous provider didn’t play a big role in strategy, but Vertical Computers has leveraged their expertise and team to help us modernize our business. How did Vertical Computers perform from a project management standpoint? We communicate through email and text. What did you find most impressive about them? Their dedication is impressive — they are always willing to go above and beyond. There’s never something too big that they can’t handle. There’s always a fix, whether it’s them handling the problem for me or we deal with it together. I love when we collaborate and can solve issues or plan out new projects together.  Are there any areas they could improve? Honestly, I just think they need to hire more people like the ones they have. If they do, they’ll continue to grow. They’ve never dropped the ball or let us down. We have no complaints; we’re all really happy with them.  Do you have any advice for potential customers? Hire them — 100%, hands down. Just stop looking at anyone else and hire Vertical.   I would definitely come prepared with a list of action items and the things that are most important to you. You should prepare your internal documentation and make sure you’re providing them with all of the information they need to do what they do so well. --- #### IT Services for Footwear Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Ongoing **Project Summary**: Vertical Computers provides IT support services to a clothing brand. The team assisted with equipment at the client's new warehouse. They address any issues that arise.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior IT Manager, Clothing & Footwear Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 26, 2021 **Feedback Summary**: The team at Vertical Computers is accessible, proactive, and communicative. Their personable approach makes them a trusted partner. Their customer service is also noteworthy.  ""I’ve been really happy with them." " **BACKGROUND** Introduce your business and what you do there. We’re a menswear clothing and footwear brand. My role is to look out over the IT infrastructure for our different sub-brands. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? In IT, there are all sorts of problems. We were going through a lot of transitions. We were building out a brand new warehouse. **SOLUTION** What was the scope of their involvement? The new warehouse was just a cement box. We were working on filing that in with all the data, equipment, and power we needed. We were able to leverage Vertical Computers to help with our equipment needs and any additional support. We do have a small IT staff in-house, so they didn’t need to do day-to-day work. Their team addressed issues at the warehouse that allowed our team to focus on the other brands and our headquarters. A lot of their work was done onsite, but recently, their support has been mostly through email. They help us get familiar with some of the products we use through them. What is the team composition? We typically work with four team members, including Steven (Founder) and Eric (Account Executive). They’re our go-tos when it comes to strategy, meeting with me yearly or quarterly. We discuss how the business is doing, and they fill me in on things that they’re working on for other customers that we might be interested in. We also interact with their helpdesk and email support teams. How did you come to work with Vertical Computers? I had a previous connection with Eric and knew his knowledge. Since its inception, he has been working with Vertical Computers, so when he vetted Steven for us, it was an easy decision. How much have you invested with them? We’ve spent between $50,000–$200,000. What is the status of this engagement? We started working with them in late 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? If we have a problem with a vendor, we start looking elsewhere. I haven’t run into that with Vertical Computers. They’re very accessible. The warehouse was set up in a timely manner. How did Vertical Computers perform from a project management standpoint? They do a good job at laying out the tasks that need to be completed. We can leverage them for any type of IT support. Most of our communication was split between phone and email. What did you find most impressive about them? Their team is very personable. They understand where we’re coming from a business perspective. Are there any areas they could improve? When we first started rolling things out, we were both trying to figure out the level of support we needed. But once we determined that, there have been no issues. Do you have any advice for potential customers? I’ve been really happy with them. One of the benefits of working with Vertical Computers is that you can talk directly to the people doing the work. You’re going to get a clear answer whether they can support or whether they cannot. They’re able to break things down simply for their customers. --- #### App Hosting & Technical Support for Native Sovereign Nation **The Project** - Services: Web Development - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Vertical Computers provides application hosting and technical support services to a native sovereign nation. This involves working on software updates and troubleshooting errors and access issues. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Director, Native Sovereign Nation - Industry: Government - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 24, 2021 **Feedback Summary**: So far, Vertical Computers' performance has met the client’s expectations, and they’ve been providing impressive technical support services. They are communicative and responsive, especially on the technical support side of the engagement.  "“So far, their performance has met expectations, and their technical support is actually quite good.” " **BACKGROUND** Introduce your business and what you do there. We’re a native sovereign nation, and I’m the IT director.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? Our previous hosting company experienced a ransomware attack. As a result, they were no longer suitable for us to use as an organization. **SOLUTION** What was the scope of their involvement? Vertical Computers provides application hosting services for us. They work on a monthly retainer basis and provide technical services. We provide the necessary information, and based on that, they do the hosting implementation. In terms of technical support, they work on speed problems, access issues, and software updates that we can’t perform by ourselves. What is the team composition? We work with around 3–4 people from them.  How did you come to work with Vertical Computers? This project is based on a requirement of our procurement process. Vertical was one of the many firms that we contacted, and they had the lowest bid.  What is the status of this engagement? We started working with them in January 2020, and the project is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  There aren’t any particular success metrics, but they do what we need them to do. So far, their performance has met expectations, and their technical support is actually quite good. We haven’t seen anything bad yet.  How did Vertical Computers perform from a project management standpoint? They’ve done a good job with communicating. They were a little slow at the start, but this is the first application of this type that they’ve hosted. Since they’ve started running it, they’ve been doing fine. We communicate with them by phone or through email. What did you find most impressive about them? Their technical support makes them stand out since they’re very responsive. Are there any areas they could improve? They don’t quite do 24/7 technical support. The only thing I’d say they could do to improve is opening their technical support hours outside of their usual time. --- #### Server Infrastructure for Web & App Development Company **The Project** - Services: Cloud Consulting & SI - Project size: $50,000 to $199,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: Vertical Computers provides server infrastructure services for a web and app development company. The team actively monitors their client’s servers and makes suggestions for new products. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, PixelArk - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 18, 2021 **Feedback Summary**: Vertical Computers’ service is highly praised by their client. The team is transparent, honest, and proactive. In one instance, their monitoring helped prevent a potential cyber-attack. The team’s senior management is always available and their customer service is second to none. "“They take a lot of pride in keeping their customers secure.” " **BACKGROUND** Introduce your business and what you do there. We create apps, websites, and digital footprints for nonprofits and corporations. I’m the president and CEO. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? We serve over one million users each week and needed a better server solution. We had issues with our servers going down and our database crashing. We had a huge crash and lost a ton of data. **SOLUTION** What was the scope of their involvement? They provide server infrastructure for us. They also monitor for crashes and make sure our servers are fully operational. What is the team composition? I work with Steven (President) and his team. How did you come to work with Vertical Computers? They’re local to where I live in California and Steven is a longtime friend. We looked into Vertical Computers when we started having issues with our previous company. I had confidence in their team and the relationship they were building with other customers. How much have you invested with them? We spend close to $20,000 per year. What is the status of this engagement? We started working together in 2017, and our work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We have a great relationship. They’re very transparent and upfront. They tell us what’s the best solution for us and we don’t have to worry about price gouging. They’re super honest and I know they’re watching my back. Just the other day, they called me to tell me that my server’s almost full. The fact that they’re monitoring things on their side shows they’re very concerned. They take a lot of pride in keeping their customers secure. One time, they identified a high amount of traffic coming to our site that we were unaware of. It turns out that it was a hacking attempt coming in through a small portal. Steven wrote me personally to let me know. It was great to know because that could’ve compromised our whole system. Another time, we’ve had our servers crashing because we had some scripts that were crashing our system. We worked late at night and early in the morning to try to solve the issue. They actually built in a way for the server to restart itself if it crashed. That worked until we found the issue and fixed it. They didn’t even charge us for that. How did Vertical Computers perform from a project management standpoint? They’re awesome. Steven’s hands-on with all of his customers. I know I can always call him, which is great. If we have a new product we’re going to work on, usually we’re going to put it on its own server. The team gives us really good suggestions and they make sure that it's up and running within 48–72 hours. What did you find most impressive about them? So many companies in today’s software age are worried about the numbers and they end up sacrificing the customer relationship. We appreciate Vertical Computers because we know who we’re dealing with and we know their team. We’ll never go anywhere else. Even if they raise their prices, their level of customer service is really hard to find nowadays.   Are there any areas they could improve? No, they do everything above industry standards. Do you have any advice for potential customers? My advice is to be very open about your needs. Don’t be afraid that you’ll be price gouged or sell you something that you don’t need. Trust them, they won’t steer you wrong. --- #### Sever Maintenance & Network Configuration for Fabric Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Oct. 2018 - Ongoing **Project Summary**: Vertical Computers provides server maintenance, network configuration, and general Windows updates for a fabric manufacturing company. They also manage a line of sight and a backup LTE device. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of IT, Fabric Manufacturing Company - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 16, 2021 **Feedback Summary**: Vertical Computers provides excellent, speedy service. They helped their client achieve a much cleaner data flow and continue to be integral in mainlining it. The team is organized, thorough, and easy to work with.   "“They’re very thorough with project management.”   " **BACKGROUND** Introduce your business and what you do there. I’m the director of IT at a fabric manufacturing company. We’ve been in business for 77 years. I’m going on my 20th year working here. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vertical Computers? When I first started, I was the sole person responsible for the IT department. As the years went on, technology changed and more services were put in place in our server room. It started to become more difficult to manage by myself. Even after I brought on an assistant it was still a bit much because we also support 25 outside sales representatives and 70 remote locations. We had a lot going on and needed even more help. **SOLUTION** What was the scope of their involvement? They’ve implemented a lot of new switches and a Cluster server for our VM. They’ve also reconfigured our entire VLANS.  They assessed our current configuration and reconfigured our entire network. Our network configuration was really convoluted and they pieced it together. Our data was not flowing the cleanest and there were a lot of areas of breakage. Now, we have a streamlined approach with our data invoice. They also implemented a line of sight at our location. We have a remote location about one mile away and our corporate office gives them their desktops, applications, and dial tone, which all travel through the line of sight. They configured all of that, as well as a backup LTE device in case our line of sight goes down. They also helped us get our VPNs working offsite.   What is the team composition? I’ve worked with five team members from their team, all the way from the highest tier down to their lowest tier level. How did you come to work with Vertical Computers? We’ve worked with several other companies but they didn’t have what it takes to support what we needed. The person who trained me in the environment when I first started here partnered with Vertica. He’s also a team member of theirs. It was a good fit between his skillset and Vertical's. What is the status of this engagement? We started working together in October 2018, and our work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  It’s been a really good business relationship. I feel like we can count on them when we need them in critical and non-critical situations. They got our VPNs working off-site very quickly, which was helpful since most of our workers are remote during COVID-19.   How did Vertical Computers perform from a project management standpoint? They have different levels of support and it has always been very easy to get ahold of somebody. Because we manage our own services, it’s nice to have them as our backup solution when things get overwhelming. Every month they send us performance reports to give us an idea of how our system is functioning. The monitoring is really helpful. Every week, we’re on a schedule for Windows updates, which was a big challenge for us before we started working together. They’ve been very good at taking over that scheduling and making sure the systems are up to date with critical Microsoft updates; that was a key thing I was looking for in a partnership. Everything is very organized before we start a big project. We all know the direction we’re going in. So far, we haven’t had any monkey-wrenches thrown our way. They’re very thorough with project management and bringing us into the loop. What did you find most impressive about them? They always give us an expectation of how things are going to go. I like their planning. Are there any areas they could improve? No, nothing comes to mind. --- #### VoIP & Fax System Set Up for Law Firm **The Project** - Services: Other IT Consulting and SI, Unified Communications Consulting & SI - Project size: Less than $10,000 - Project length: July 2024 - Ongoing **Project Summary**: Vertical IT Solutions has set up the VoIP and fax systems for a law firm. The team has set up the systems based on the client's specifications. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Just Law LLP - Industry: Legal - Client size: 1-10 Employees - Review Type: Phone Interview **The Review** — Oct 2, 2024 **Feedback Summary**: Vertical IT Solutions has set up a reliable system that analyzes data important for the client's business. The team offers impressive customer service and addresses issues quickly. Vertical IT Solutions delivers work on time and on budget and communicates via phone calls and email. ""Vertical IT Solutions' customer service is outstanding."" **BACKGROUND** Introduce your business and what you do there.I'm an executive at a law firm. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Vertical IT Solutions?We needed a reliable telecommunication system with good customer support. **SOLUTION** What was the scope of their involvement?Vertical IT Solutions has set up our VoIP and fax service systems. We initially had a call with the team to discuss our specifications.What was the team composition? We've worked with 2–3 teammates from Vertical IT Solutions, including Josiah (Account Executive) and Matthew (Support Engineer).How did you come to work with Vertical IT Solutions?One of Vertical IT Solutions' team members came to our office and talked to us. We chose the team because they were a local company in Southern California.How much have you invested with them?We've spent less than $5,000.What is the status of this engagement?We started working with Vertical IT Solutions in July 2024, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We've saved money compared to using a landline, and more importantly, we have a reliable system. Vertical IT Solutions provides us with a lot of data, which is important for our business. We can analyze where our calls are coming from and gather that data in the system the team has set up.How did Vertical IT Solutions perform from a project management standpoint?Vertical IT Solutions delivers work on time and on budget. We communicate via email and phone calls.Are there any employees from the service provider's team that you would like to give a shout-out to in this review? I want to highlight Josiah and Matthew's work.What did you find most impressive about them?Vertical IT Solutions' customer service is outstanding. The team is available to have a call when we have an issue and fix it right away.Are there any areas they could improve?I can't think of anything Vertical IT Solutions can improve on.Do you have any advice for potential customers?I suggest to communicate what you want and need. Vertical IT Solutions will set up the system the way you want it and take care of you every step of the way. --- #### Cloud Consulting & SI for Steel Products Manufacturer **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services - Project size: Confidential - Project length: Jan. 2014 - Ongoing **Project Summary**: Vertical IT Solutions provides managed IT services for a steel product manufacturer. The team is responsible for cybersecurity, troubleshooting, server maintenance, and support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, JD2, Incorporated - Industry: Construction - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 10, 2024 **Feedback Summary**: Vertical IT Solutions is able to consistently resolve the client's technical issues within the given timeframe, much to their delight. The team is highly responsive, and internal stakeholders are particularly impressed with the service provider's customer-centric approach and friendly nature. ""They never make you feel like a burden."" **BACKGROUND** Please describe your company and position.I am the Office Manager of JD2, IncorporatedDescribe what your company does in a single sentence.Structural steel fabrication and erection, metal decking, and other misc metals.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical IT Solutions to accomplish?Technical SupportNew user set-upCyber security **SOLUTION** How did you find Vertical IT Solutions?Online SearchWhy did you select Vertical IT Solutions over others?Good value for costHow many teammates from Vertical IT Solutions were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Ongoing managed IT solutions services, cyber security monitoring, troubleshooting, server access and permissions and new user set-up. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?There wasent a particular project. Vertical IT Solutions provided "as-needed" IT support to our company for years. They have always been available and able to solve our issues in a timely matter. Needless to say, as our company grows, we have found it to be necessary to bring Vertical in on a managed IT contract. Describe their project management. Did they deliver items on time? How did they respond to your needs?Vertical has been extremely responsive with quick turn around times. What was your primary form of communication with Vertical IT Solutions?Email or Messaging AppWhat did you find most impressive or unique about this company?They never make you feel like a burden.Are there any areas for improvement or something Vertical IT Solutions could have done differently?No improvements needed. --- #### IT Managed Services for Fresh Produce Distributor **The Project** - Services: Cybersecurity, IT Managed Services - Project size: Less than $10,000 - Project length: July 2024 **Project Summary**: Vertical IT Solutions set up network monitoring for a fresh produce distributor. They also set monthly threat penetration and vulnerability monitoring. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Manager, General Produce Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Jul 31, 2024 **Feedback Summary**: Vertical IT Solutions’ work was met with positive acclaim. The team was highly receptive and responsive from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's vast technical knowledge and timeliness. ""Their response time was excellent, with immediate replies and calls during the entire process."" **BACKGROUND** Please describe your company and position.I am the IT Manager of General Produce CompanyDescribe what your company does in a single sentence.We distribute fresh produce and grocery products to restaurants, schools, prisons, military bases and export across the Pacific to islands. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical IT Solutions to accomplish?Network administrationCyber-securityTechnical support **SOLUTION** How did you find Vertical IT Solutions?Previously worked with companyWhy did you select Vertical IT Solutions over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Vertical IT Solutions were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Vertical ITS setup network monitoring for network devices including servers, switches, wireless access points and other various devices. They also setup monthly threat penetration and vulnerability monitoring. Alerts were created for any failures or errors detected with and network devices. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?An onsite device was setup for the network montioring and alerts. Alerts and notifications were created and sent during testing. Reporting was also created and sent confirming completion.Describe their project management. Did they deliver items on time? How did they respond to your needs?Everything was delivered in a timely manner. Their response time was excellent with immediate replies and calls during the entire process. The project began and ended on time and within the scheduled projection.What was your primary form of communication with Vertical IT Solutions?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?This company works well adjusting to needs and timelines. They are very knowledgeable regarding IT and are able to proesent various options throughout the project to improve the desired outcome. Are there any areas for improvement or something Vertical IT Solutions could have done differently?No, everything was as expected or exceeded expectations. --- #### Managed IT Services for Physician Management Company **The Project** - Services: IT Managed Services, Unified Communications Consulting & SI - Project size: Confidential - Project length: Jan. 2017 - Apr. 2023 **Project Summary**: Vertical Computers has been hired by a physician management company to manage their servers and VoIP phones. They've been the client's long-term IT service provider since 2017.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Disabled Workers Advocates - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 7, 2023 **Feedback Summary**: Vertical Computers has always completed tasks on time. They've also communicated effectively and produced positive results. Additionally, they've been responsive to the client's questions and quick in resolving issues. Overall, the client has been highly satisfied with their ongoing partnership. ""They care about us and are very responsive to our needs."" **BACKGROUND** Please describe your company and position. I am the President of Disabled Workers Advocates Describe what your company does in a single sentence. Physician Management **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical Computers to accomplish? Manage our Servers Manage our VOIP phones **SOLUTION** How did you find Vertical Computers? Referral Why did you select Vertical Computers over others? Referred to me Company values aligned What was the size of Vertical Computers’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Vertical has managed our server, email and phones since 2017. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? uptime ease of use staff interaction Describe their project management. Did they deliver items on time? How did they respond to your needs? Everything has always been delivered on time with great results and communication. They have always been responsive to service questions or issues and resolved them promptly. What was your primary form of communication with Vertical Computers? In-Person Meeting Email or Messaging App What did you find most impressive or unique about this company? They care about us and are very responsive to our needs. Are there any areas for improvement or something Vertical Computers could have done differently? no --- #### IT Consulting & SI services for Transport Company **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Jan. - Mar. 2023 **Project Summary**: Vertical Computers was hired by a real estate company to provide IT consulting and SI services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** SR. ACCOUNTING MANAGER, PRIME TRANS, INC. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Mar 30, 2023 **Feedback Summary**: The client was very satisfied with the work done by Vertical Computers e.g., they delivered everything on time and without any issues. The team was responsive and attentive to the client's needs. ""ALL VERTICAL STAFFS ARE VERY FRIENDLY AND EXPLAINED TO ME STEP BY STEP."" **BACKGROUND** Please describe your company and position. I am the SR. ACCOUNTING MANAGER of PRIME TRANS, INC. Describe what your company does in a single sentence. TRANSPORT CONTAINERS **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical Computers to accomplish? REDUDE THE PHONE EXPENSE BETER SERVICE BETER PHONE QUALITY **SOLUTION** How did you find Vertical Computers? Referral Why did you select Vertical Computers over others? High ratings, Pricing first our budget, Referred to me What was your primary form of communication with Vertical Computers? In-Person Meeting Describe the scope of work in detail. Please include a summary of key deliverables. SWITCHING LOCAL PHONE SERVICE TO IP PHONE SERVICE **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? YES VERY GOOD. NO ISSUE. Describe their project management. Did they deliver items on time? How did they respond to your needs? THEY WORKED ON SCHEDULE AND COMPLETED ON TIME WITHOUT ANY ISSUE. VERY FAST RESPOND AND FINISHED THE JOB ON TIME. What did you find most impressive or unique about this company? ALL VERTICAL STAFFS ARE VERY FRIENDLY AND EXPLAINED TO ME STEP BY STEP. Are there any areas for improvement or something {provider_name} could have done differently? NONE. --- #### IT System Refresh & Upgrade for Workforce Management Company **The Project** - Services: Cybersecurity, IT Managed Services, Other IT Consulting and SI - Project size: Confidential - Project length: May 2022 - Ongoing **Project Summary**: Vertical Computers provides IT services to a workforce management company. They help the client satisfy relevant IT assessments by refreshing their IT systems and performing cybersecurity and hardware upgrades.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, Workforce Solutions Coastal Bend - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 15, 2023 **Feedback Summary**: The client is happy with Vertical Computers' services. They've installed multi-factor authentication on all of the client's hardware and software. The team's management style has also been great. They're responsive and available to talk via emails or phone calls, resulting in a smooth partnership.  ""The management team has been very responsive."" **BACKGROUND** Please describe your company and position. I am the CFO of Workforce Solutions Coastal Bend Describe what your company does in a single sentence. Upskilling job seekers and connecting them with employers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vertical Computers to accomplish? MFA IT refresh to satisfy TCF assesment Netwok Upgrade **SOLUTION** How did you find Vertical Computers? Other Why did you select Vertical Computers over others? Great culture fit Company values aligned Other What was the size of Vertical Computers’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. IT refresh to establish a passing score on the ATT TCF Assessment. Refresh includes: MFA Network other hardware upgrades cybersecurity controls IT service desk assistance. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? MFA on all hardware/software (remote desktop) TCF Assessment Scores Describe their project management. Did they deliver items on time? How did they respond to your needs? Yes the management team has been very responsive. Anytime I email or call they always respond timely. What was your primary form of communication with Vertical Computers? In-Person Meeting Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? Company culture and values align with ours. Are there any areas for improvement or something Vertical Computers could have done differently? None.  --- #### Managed IT Services for Church **The Project** - Project size: Less than $10,000 - Project length: Jan. - Feb. 2023 **Project Summary**: Vertical Computers helped a church set up the wireless network of their office. They assisted the client in choosing the necessary equipment, connecting to their network, and configuring their phone system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & Senior Pastor, Calvary Chapel Star - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Feb 23, 2023 **Feedback Summary**: Vertical Computers enabled the client to get their office up and running in a short timeframe. The new system allowed the client's team to work more efficiently and communicate with others promptly. Moreover, the client didn't encounter any issues with their system, which they appreciated. ""Their level of knowledge and understanding in their field was top-notch. Their communication and support were amazing."" **BACKGROUND** Please describe your company and your position there. I am the president and senior pastor of Calvary Chapel Star. We are a new, independent church plant that has grown faster than we ever expected. Within 8 months we outgrew two venues, have over 1,300 people in attendance, and just opened our office for counseling, collaboration meeting, and team/education classes. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Vertical Computers? We opened our first office and were in need of help networking the computers, printers, data, and phones. **SOLUTION** How did you select this vendor and what were the deciding factors? I had heard of them through a prior contact. They came highly recommended. Based on their timely communication, customer service, high level of knowledge, commitment to excellence, and very reasonable prices, we chose Vertical. Describe the project in detail and walk through their service package. Our first need was to set up our wireless network. Vertical took the time to view our office, research equipment and then present us with a few different options based on our needs and budget. Once we had purchased the items that we needed, they sent someone out to set up and connect our network. They confirmed that the computers, wifi, and printers were all working. Phase two was getting office phones. Is a friendly and professional manner they took the time to find out what we needed to accomplish with our office phone system. We were presented with a few different options of phones and equipment. Once purchased, Vertical came in, set up, and programmed the system. Additionally, they helped map and program the function of the phone system and then set it all in place. Lastly, they educated the staff on how best to use the phones and have been wonderfully available for any follow-up questions that we have had. How many resources from the vendor's team worked with you, and what were their positions? We had one direct point of contact who walked us through each portion of the project. I know that he consulted other co-workers within the company however, we were able to build a consistent and ongoing relationship with one of their employees. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? There are three that come to mind. The timeliness and fact that we were able to get a brand new office space up and running within a VERY short period of time was amazing! Since implementing their support, our team has been able to work together much more efficiently and communicate with others in a timely fashion. (Everone is excited and the staff moral is much higher). One major point of success is what we are not having to deal with. There have not been any problems or malfunctions with their system. This is something that is often overlooked but the fact that we have not had any issues is a huge plus for me a the lead/president of the organization. How effective was the workflow between your team and theirs? Extremely efficient and affective. What did you find most impressive or unique about this company? Their level of knowledge and understanding in their field was top-notch. Their communication and support were amazing. I never felt like I was bothering them or inconveniencing them. Are there any areas for improvement or something they could have done differently? Honestly, it was a wonderful experience and I couldn't have asked for more. --- #### IT Support for Religious Nonprofit Organization **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: June 2019 - Ongoing **Project Summary**: Vertical Computers provides IT support for a religious nonprofit organization. Their services include IT and phone services. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 3.5 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** Administrator, Calvary Chapel Chino Valley - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 22, 2021 **Feedback Summary**: The client is very pleased with the outcome of the project. Vertical Computers provided a very good workflow with a fast response time. The client currently sees no need for improvement.    ""We're very pleased with their service."" **BACKGROUND** Please describe your company and your position there. religious Non-Profit **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Vertical Computers? IT Support **SOLUTION** How did you select this vendor and what were the deciding factors? Researched Describe the project in detail and walk through their service package. IT and Phone services How many resources from the vendor's team worked with you, and what were their positions? 4: Sales, IT, Phones, Computers **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We're very pleased with their service. How effective was the workflow between your team and theirs? Very good What did you find most impressive or unique about this company? Response time Are there any areas for improvement or something they could have done differently? Not at this time --- #### IT Infrastructure Rebuild for Marketing Agency **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: May - June 2021 **Project Summary**: Vertical Computers replaced and configured a marketing agency's in-house server infrastructure. Most of their work was completed remotely. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, El Clasificado - Industry: Media - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 2, 2021 **Feedback Summary**: Vertical Computers' project was described as flawless. The end result largely without disruption to the client's workflow. The vendor, including their CEO, was easily accessible despite their distance. Overall, the client sees no areas of improvement. ""The new solutions worked flawlessly without disruption to our workflow."" **BACKGROUND** Please describe your company and your position there. I'm the COO of a Spanish language print and digital media company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Vertical Computers? Vertical Computers was hired to replace and configure our aging in-house server infrastructure. **SOLUTION** How did you select this vendor and what were the deciding factors? We chose Vertical based on cost and their breath of knowledge. Describe the project in detail and walk through the stages of the project. Vertical presented us with several options with different price points and discussed the pros and cons of each solution. Once we made a decision on the solution that was within our budget and met our needs, they did the installation and configuration as well as migrated our legacy data. How many resources from the vendor's team worked with you, and what were their positions? The CEO was our primary contact but there was one other IT specialist that did most of the work. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The new solutions worked flawlessly without disruption to our workflow. How effective was the workflow between your team and theirs? Most of the work was completed remotely but the Vertical team was easily accessible by email or phone. What did you find most impressive or unique about this company? We appreciated having an open line to the CEO. Are there any areas for improvement or something they could have done differently? Nothing comes to my mind. --- ## Portfolio & Awards ### Our Services We're not typical IT people, we're friendly and accessible. This brief video will give you an overview of our services, and a good feel for who we are and what we're all about. ### Our Cloud Services Vertical Computers is one of the few (if any other exist) Managed IT providers that owns its own cloud infrastructure. This allows us to provide unmatched customer services. Checkout this brief video on our cloud services for more information. ## Key Clients - Urban Armor Gear ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 27 - Overall Review Rating: 4.9 Last Updated: 2026-05-17T06:10:30Z ### Business Entity - Business Entity Name: Vertical IT Solutions Inc. - Source: California Secretary of State - Jurisdiction of Formation: California - Date of Formation: December 20, 2019 - Status: Active - Last Updated: May 5, 2021 - ID: C4542121 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (2) ### Chino, CA (Headquarters) - 8354 Kimball Ave F360 Hangar #4 - Chino, CA 91708 - United States - 16 - 20 employees - Phone: (800) 820-0201 ### Sacramento, CA - 1783 Tribute Road - Sacramento, CA 95815 - United States - 2 - 5 employees - Phone: (800) 820-0201 ## Contact Vertical IT Solutions [Send a message](https://clutch.co/profile/vertical-it-solutions) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/vertical-computers/) - [Facebook](https://www.facebook.com/verticalits) - [X](https://twitter.com/verticalits) - [Instagram](https://www.instagram.com/verticalcomputers/?igsh=ntc4mtiwnjq2yq%3d%3d)