What evidence can you share that demonstrates the impact of the engagement?
They couldn’t have been kinder or more accommodating to our needs. By far, they were the most charismatic vendor we collaborated with. There were times when they made mistakes with permissions and user accounts that could be attributed to disorganization. However, our rapid scale-up presented them with a difficult situation.
Additionally, when they came on board, our org had limited bandwidth to manage them or perform oversight. That created habits and systems that were more difficult to clean up further down the road.
How did Capital Techies perform from a project management standpoint?
They were good at communicating and responding to the operations team. They were timely, thorough, and patient in their communications with us. Sometimes our staff experienced less attentive responses with support questions, likely because our team grew rapidly and stressed bandwidth.
What did you find most impressive about them?
They were always receptive to making changes and improvements to process on the spot. They were very flexible and adaptive to shifting responsibilities over the course of our work with them. Additionally, they always took the time to explain tech issues to the operations team so that we, in turn, could explain issues to our staff.
Are there any areas they could improve?
Sometimes given our rapidly-changing number of employees, some details got missed.
Do you have any advice for potential customers?
Make sure your processes for incorporating IT services are in place before hiring them. I believe the relationship will be most productive if the client has existing IT processes in place to guide the relationship.
Capital Techies provided tremendously impactful support. They streamlined the client's internal processes, which alleviated the team's timely administrative burdens. The team was responsive and prompt in resolving submitted tickets. They demonstrated a genuine concern for the client's success.