ITAdOn IT Solutions

BACKGROUND

Please describe your company and your position there.

I'm the owner\principal and CPA of an accounting, tax and business services firm, providing services small to medium size businesses and individuals

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITAdOn IT Solutions?

In conjunction with establishing a new office, we hired ITAdOn IT Solutions for consultation for the appropriate computer hardware\server system for our size practice and for the installation of the server, its interfacing with our desktop stations and other related training and information

SOLUTION

How did you select this vendor and what were the deciding factors?

through an online search for IT professionals in our metro-area, ITAdOn IT Solutions immediately stood out for their promptness to return our call. This in itself stood out especially when many vendors never returned call or did so many days later.

Describe the project in detail and walk through the stages of the project.

After our initial phone meeting with ITAdOn IT Solutions to discuss our needs and expectations, they prepared the architecture of our IT system's design and hardware recommendation list along with links to vendors to complete the purchase, along with their service fees to install and set up our system - which was very much within our planned budget for this project

How many resources from the vendor's team worked with you, and what were their positions?

The CTO was the primary contact throughout this project but there were two or three other professionals involved along the way

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our system is relatively basic in the scheme of IT systems, and the proof of its success for us is that its been functioning well, without issues.

How effective was the workflow between your team and theirs?

The communication was stress free and readily available as needed either by email, phone or zoom. They expressed a constant desire to ensure we understood the various nuances about this project especially when IT services can be quite technical to understand.

What did you find most impressive or unique about this company?

This project, which would normally be completed within a month or so, was elongated over a year due to issues only related to our Firm's new office set up, however, despite our circumstances, the CTO (Abu Nahian) was consistent to follow up every few months about on our situation and to let us know ITAdOn IT Solutions will be available when we are ready to complete the final steps for this project.

This in itself was above and beyond and what I found to be the most impressive about this company - They Care!

Are there any areas for improvement or something they could have done differently?

Spot on. ITAdOn proved many times that their company's paramount traits are communication and our acknowledgement of the complete satisfaction of their services

BACKGROUND

Please describe your company and your position there.

I work for a Financial Services Firm and am an operation coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITAdOn?

We hired them to come out and help clean up our disaster of cords, wires, equipment, etc. that we had going on. We also hired them to give us solutions to better manage our technology, and improve our internet/wifi connection.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Abu on Upwork. The main deciding factor for choosing Abu and his team was the way they laid everything out on the table for us. They came up with a plan, showed it to us, and ultimately executed it. They listened to our concerns, and never once made us feel stupid or inferior when it came to the tech stuff!

Describe the project in detail and walk through their service package.

They came in to each location (we have three total), and totally revamped what our server rooms looked like. They were able to eliminate 95% of the mess of cords, which we had no idea what most of them were for. They also installed some new equipment, which gives us the ability to manage our network and better troubleshoot devices should we need to. Our internet hasn't had any issues since the install, and has been 100% better than it was before. They also looked into different things we could cancel/change with our ISPs to save money. Not only was this project helpful for our internet quality, but it was also cost-effective!

How many resources from the vendor's team worked with you, and what were their positions?

We worked two people - Brian and Abu.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The proof is in the pudding, and that would be our internet speed and quality. As previously mentioned, we haven't had a single issue since the project. Our internet speed, both wired and on wifi, is notably faster than it previously was.

How effective was the workflow between your team and theirs?

The flow between our teams was extremely effective. It truly is a group effort - we made sure we got them all the info they needed in a timely manner so they were able to best assist us. They were extremely responsive throughout the process.

What did you find most impressive or unique about this company?

I think the most impressive thing was their consistency in following up to make sure everything was running smoothly. We ran into several issues with our printer not connecting after the change. Abu and his team took the time to work with us and our vendor to make sure we were up and running in a timely manner. Never once were we told "we don't handle this, reach out to someone else." They were always willing to take on whatever challenge we were facing and make it their own!

Are there any areas for improvement or something they could have done differently?

I truly don't have anything I think they can improve on at this time. Any tech transition can be a nightmare - Abu and his team really made this as seamless and smooth as I think it could've possibly gone.

BACKGROUND

Introduce your business and what you do there.

I’m a senior engineer at Allsoftsolution, a software solutions company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITAdOn?

We wanted to have a dedicated cPanel environment to manage our website.

SOLUTION

What was the scope of their involvement?

ITAdOn set everything up for us. We owned reseller hosting, and they told us how to use it to set up, configure, and use cPanel.

How did you come to work with ITAdOn?

I did a Google search for IT support and saw their reviews, poster, and flyer, and I gave them a call. Their price was very affordable, and their communication skills were very good. I also liked how they asked for payment after the job was done, so if they didn’t do the job, then they wouldn’t take the money. They were very friendly.

How much have you invested with them?

I spent around $1,000.

What is the status of this engagement?

We worked together from February–March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The cPanel server is performing very well, with good load balancing. We were on different hosting before but now we’re pleased. Our website has been successful, and our bandwidth is in a great place.

How did ITAdOn perform from a project management standpoint?

Project management was perfect. They met deadlines, and their communication was great. We used phone, email, and text messaging. They gave us a status update on a daily basis.

What did you find most impressive about them?

ITAdOn’s communication, quality of work, and assurance stood out.

Are there any areas they could improve?

There were no improvements needed.

Do you have any advice for potential customers?

ITAdOn is very hands-on. They communicate with you and tell you what to do if they need something.

BACKGROUND

Please describe your company and position.

I am the President of B&M Machine Co

Describe what your company does in a single sentence.

B&M Machine is a machine shop.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITAdOn IT Solutions to accomplish?

• Implement and MS Teams Phone system

SOLUTION

How did you find ITAdOn IT Solutions?

Upwork

Why did you select ITAdOn IT Solutions over others?

• Pricing fit our budget
• Good value for cost

How many teammates from ITAdOn IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us transition from an in house phone system to using Microsoft Teams as our phone solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Phone transition was completed. Once implementation was complete they helped train me and my team and provide follow-on support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Super responsive.

What was your primary form of communication with ITAdOn IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good customer service. They listened to my problems and then tailored a solution that matched.

Are there any areas for improvement or something ITAdOn IT Solutions could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of VGA International Consulting

Describe what your company does in a single sentence.

Management Consulting, Capital Raising and Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITAdOn IT Solutions to accomplish?

• Assist in Setting up and Navigating through a simple Data Base system

SOLUTION

How did you find ITAdOn IT Solutions?

Online Search

Why did you select ITAdOn IT Solutions over others?

• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Assisted in Navigating on a Google based data management system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Efficient navigation and team real time data base sharing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, absolutely and effeciently in simple laymans terms

What was your primary form of communication with ITAdOn IT Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

They are down-to-earth, easy, and patient.

Are there any areas for improvement or something ITAdOn IT Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Operations Manager of Americanflat

Describe what your company does in a single sentence.

Affordable contemporary art and home decor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITAdOn IT Solutions to accomplish?

• IT support
• IT administration

SOLUTION

How did you find ITAdOn IT Solutions?

Online Search

Why did you select ITAdOn IT Solutions over others?

• Great culture fit
• Good value for cost

What was the size of ITAdOn IT Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage employee IT onboarding and ongoing IT support for the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased employee efficiency and reduced lag time in accomplishing tasks requiring IT input.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely easy to communicate with and made collaboration a breeze. They're very proactive in understanding our business and tailoring their solutions to fit our needs.

What was your primary form of communication with ITAdOn IT Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Client management is top notch, they really put an emphasis on understanding the broader company picture and act as advisors to help strengthen internal structure.

BACKGROUND

Please describe your company and your position there.

I own a small business that provided legal services and notarizations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITAdOn?

I was struggling with so many different types of technology and needed someone I could count on to help when things happened I could not figure out

SOLUTION

How did you select this vendor and what were the deciding factors?

I did a lot of searching in the area and read a ton of reviews

Describe the project in detail and walk through the stages of the project.

This is an on going service where I can just contact the company for any technology issue I am having

How many resources from the vendor's team worked with you, and what were their positions?

I have worked mainly with two people as tech support

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes! I have learned so much and they have helped me with issues I have run into that I thought were so hard when really there were not I just needed someone to help me walk through things

How effective was the workflow between your team and theirs?

Smooth!

What did you find most impressive or unique about this company?

This is the first company I have dealt with that didn't make me feel like an idiot when I needed assistance.

Are there any areas for improvement or something they could have done differently?

None!

BACKGROUND

Please describe your company and your position there.

Business owner at Broaster Chicken

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITAdOn?

Pos setup, IT Support , Website Design

SOLUTION

How did you select this vendor and what were the deciding factors?

We found this vendor via personal referral then they have submitted a proposal which is very good as they provide satisfaction guarantee with no lock in contract

Describe the project in detail and walk through their service package.

ITAdOn helped with our POS setup, Website Digital marketing, Website and SEO design etc

How many resources from the vendor's team worked with you, and what were their positions?

about 5-6 from their CEO, Desktop support, helpdesk, SEO specialist & Web developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been using ITAdOn for our IT needs for over 15 months. We rely on the ITAdOn team's knowledge, expertise, and consistently prompt response times. They helped us in a wide array of IT challenges, from website design, POS setup & maintenance, and even SEO optimization just to name a few. Planning to keep them around for the long haul!

How effective was the workflow between your team and theirs?

they are very organized and very efficient and all their team members seems to have a excellent knowledge

What did you find most impressive or unique about this company?

no lock in contract and satisfaction guarantee. They work with us until we are satisfied.

Are there any areas for improvement or something they could have done differently?

not really, they are spot on