Top Call Center Services & Voice Services in Hong Kong
4 Leaders 13 Contenders
17 Companies
List of the Top Hong Kong Call Center Companies & Voice Services
Sponsored
-
Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Serves Hong Kong, Hong KongServices provided
20% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +2 services10% AI Agents10% HR OutsourcingSee all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
Reviews mention Exceeds expectations
Client feedback regarding Assistring LLC consistently highlights their ability to exceed expectations across various projects. For instance, WHSmith noted significant improvements in customer satisfaction and operational efficiency, stating, "they exceeded our expectations" through exceptional service and innovative solutions. Similarly, Krispy Kreme emphasized their impressive performance and commitment to quality, achieving remarkable success in enhancing customer experience. Overall, clients commend Assistring LLC for their effective communication, adaptability, and dedication to delivering results that surpass initial goals.-
Call Center Services for Wholesale Retail Company
5.0 Oct 12, 2024Assistring LLC has the best performance. Everyone on their team is highly skilled they went extra miles just to surpass our expectation. They delivered effective and unique solutions, adapting to our dynamic needs.
Read Full Review -
Call Center Services for Insurance Services Company
5.0 Oct 17, 2024We were impressed by Assistring LLC's performance throughout our partnership with them. Their commitment to effective management, adherence to industry standards, and professional approach were impressive. The team met and exceeded our expectations, showing more focus on performance. Their focus on continuous improvement and innovation played an important role in the success of our partnership with them.
Read Full Review -
Call Center Services for Insurance Services Company
5.0 Oct 17, 2024Assistring LLC performed exceptionally well throughout our partnership with them. Their team exceeded our expectations in all aspects of the project. However, there is always room for improvement. By staying ahead with strategic problem-solving techniques, preventive measures, and ongoing training, Assistring LLC can further enhance its capabilities and attain the position of leading provider of call center services among competitors.
Read Full Review -
Call Center Services for Party Goods Retailer
5.0 Oct 14, 2024Assistring LLC really exceeded our expectations and I must say they gave an excellent performance, although there is always a room for improvement therefore we identified areas for growth. And we suggest they explore AI-powered chatbots for after-hours and Multilingual support. These enhancements will enable us to better serve our customers and drive continued growth.
Read Full Review
Was this helpful?
10 of 11 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 11 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Utility Company
5.0 — Assistring LLC provided a utility company's customer service and call center operations support. The team managed incoming customer inquiries, offered technical support, and handled complaints. Read moreWas this helpful?
Industry Experience
Assistring LLC has demonstrated strong expertise in various industries including Retail, Real Estate, Utilities, Insurance, Hospitality, and Consumer Products. Clients have consistently praised their effective multichannel customer service capabilities, improved operational efficiency, and impact on customer satisfaction ratings across these sectors. Particularly in Retail, they have enhanced sales performance and customer experience, while in Utilities and Insurance, they have effectively managed customer inquiries and support. Overall sentiment indicates high satisfaction and a reliable partnership across all industries.
Read All ReviewsSelect Industry to see insights
Retail Real estate Utilities Insurance Consumer products & services Hospitality & leisureWas this helpful?
$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
-
-
$100,000+Undisclosed10,000+North Point, Hong Kong
Services provided
10% Call Center Services50% Customer Service Outsourcing20% Sales Outsourcing +2 services10% Business Consulting10% Content Moderation ServicesSee all 12 projectsTDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.
Reviews mention Efficient
Clients have praised TDCX for their efficiency, highlighting their ability to handle global quality evaluations that allowed teams to focus on complex projects. One review noted their 'super responsive' nature and 'excellent communication skills,' emphasizing their reliability and the extra effort they invest in tasks. Overall, the sentiment reflects a strong appreciation for TDCX's efficient processes and the positive impact on client operations.-
BPO Services for Tech Company
5.0 May 25, 2022Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
Read Full Review
Was this helpful?
6 of 6 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read moreWas this helpful?
View projects from:
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
Was this helpful?
See All Locations (18)North Point, Hong Kong
RM 1001, 10/F Block A, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong
North Point, Hong Kong501 - 750
85225393888
Was this helpful?
-
-
$1,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Services provided
50% Email Marketing30% Digital Strategy10% Marketing Strategy +1 service10% Sales OutsourcingSee all 10 projectsThe Scalelab is a specialized lead generation company excelling in B2B outreach across various platforms such as email and LinkedIn. With consistently high client satisfaction, over 90% of reviews highlight their effectiveness in delivering targeted leads and personalized communication. Clients commend their proactive project management and ability to adapt strategies, with no significant areas for improvement noted.
Reviews mention Creative
The Scalelab has received positive feedback regarding their creativity, particularly in crafting personalized messaging at scale, including the use of images and videos. A client noted being impressed by the agency's ability to deliver tailored content quickly and effectively, which significantly enhanced their lead generation efforts. Overall, the sentiment reflects a strong appreciation for The Scalelab's innovative approach and proactive communication, contributing to successful outcomes for their clients.-
Digital Marketing for Patisserie
5.0 Jul 28, 2021I was impressed by the creativity of their message and the personalization level they can do at scale (with images and videos for example). When tried doing lead generation before we hired them, we were not even aware of all these capabilities. I'm happy with their work.
Read Full Review
Was this helpful?
Industry Experience
The Scalelab has successfully operated across various industries including Information Technology, Construction, Advertising & Marketing, Food & Beverages, Financial Services, IT Services, Retail, and Arts & Entertainment. Their strength lies in lead generation, with clients praising their personalized outreach, high engagement rates, and ability to adapt strategies. Overall sentiment is highly positive, particularly in the IT and Financial Services sectors, where they notably enhance client acquisition and revenue generation.
Read All ReviewsSelect Industry to see insights
Retail Information technology Construction Advertising & marketing Food & Beverages Financial services IT Services Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight The Scalelab's competitive pricing and strong value for money. For instance, one client noted that their pricing fit the budget while delivering high-quality leads, stating they 'can't recommend them enough' for their effectiveness. Another client emphasized that the results justified the cost, generating significant revenue and numerous qualified leads. Overall, the sentiment reflects satisfaction with both the affordability and the substantial return on investment provided by The Scalelab's services.Was this helpful?
See All Locations (2)Hong Kong, Hong Kong
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Hong Kong, Hong Kong6 - 9
+85252884432
Was this helpful?
-
-
$100,000+Undisclosed10 - 49Hong Kong, Hong Kong
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSee all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
Reviews mention Communicative
Clients have consistently praised Swivelt for their communicative approach, noting that the project manager assigned was 'very friendly and easy to communicate with.' The ability to understand requirements effectively has been highlighted as a significant strength. Overall, the sentiment regarding communication is highly positive, contributing to successful project outcomes and client satisfaction.-
B2B Marketing for IT Software
5.0 Oct 28, 2020The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.
Read Full Review
Was this helpful?
Industry Experience
Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.
Read All ReviewsSelect Industry to see insights
Software Information technologyWas this helpful?
View projects from:
Was this helpful?
See All Locations (16)Hong Kong, Hong Kong
701, 7/F, Tower Silvercord, 30 Canton Road Tsim Sha Tsui, Kowloon
Hong Kong, Hong Kong NA6 - 9
Was this helpful?
-
-
$1,000+$100 - $149 / hr2 - 9Hong Kong, Hong Kong
Services provided
50% Sales Outsourcing25% Business Consulting25% Marketing StrategySee all 2 projectsTransform Asia is a business development and market research firm specializing in distributor network establishment and international business facilitation in Asia. Reviews indicate a 100% satisfaction rate, highlighting their proactive workflow, effective communication, and extensive local network, which are crucial for successful project outcomes. Their ability to provide relevant market insights and well-targeted meetings is consistently appreciated.
Reviews mention Communicative
Client feedback indicates that Transform Asia is highly communicative, with smooth communication noted throughout the project. The consultant appreciated the responsiveness of the team, particularly the Director, Jean, and his local expertise, which facilitated effective B2B meetings. The client emphasized that the extensive local network and timely updates contributed significantly to the success of the engagement, reinforcing an overall positive sentiment regarding communication.-
Market Research & B2B Meeting for National Agency
4.5 Mar 25, 2022The communications went smoothly.
Read Full Review
Was this helpful?
Industry Experience
Transform Asia has received positive feedback across the Manufacturing and Consulting industries. In Manufacturing, they effectively facilitated distributor searches, demonstrating proactive communication and successful outcomes. In Consulting, their expertise in market research and extensive regional networks proved invaluable for greenfield projects, leading to well-targeted B2B meetings. Overall, clients commend Transform Asia for their industry insights and effective collaboration, making them a strong fit for projects in these sectors.
Read All ReviewsSelect Industry to see insights
Manufacturing ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Transform Asia's pricing and overall value for money. One client noted that the proposal and service pricing were 'interesting,' indicating competitive rates. Another client appreciated the efficiency of their market research and the timely organization of B2B meetings, emphasizing that the services provided were well-targeted and relevant. Overall, the sentiment reflects a strong perception of value relative to the costs incurred.Was this helpful?
View projects from:
Was this helpful?
-
-
$100,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Services provided
70% Sales Outsourcing30% Marketing StrategyBYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
Read moreSee All Locations (8)Hong Kong, Hong Kong
BYG Advantage, Ltd. 31/F., 148 Electric Road North Point
Hong Kong, Hong Kong 9990772 - 5
+852 2591-1801
Was this helpful?
-
UndisclosedUndisclosed50 - 249Hong Kong Islands, Hong Kong
Services provided
75% Call Center Services15% Unified Communications Consulting & SI10% Cloud Consulting & SICommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.
Read more -
$10,000+Undisclosed10 - 49Wan Chai, Hong Kong
Services provided
100% Sales OutsourcingSales Outsourcing company Zenith Partners is located in Wan Chai, Hong Kong and Singapore, Singapore. The team specializes in Sales Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9KOWLOON, Hong Kong
Services provided
100% Sales OutsourcingSales Outsourcing company Zen Diamonds Limited offers Sales Outsourcing. They are based in KOWLOON, Hong Kong.
Read more -
$5,000+$25 - $49 / hr2 - 9Hong Kong, Hong Kong
Services provided
15% Call Center Services50% Sales Outsourcing15% Direct Marketing +2 services15% Event Marketing5% Corporate Training & CoachingEgress Liberty Limited, a Sales Outsourcing company, was launched in 2022. They provides Sales Outsourcing and Event Marketing.
Read more -
UndisclosedUndisclosed50 - 249Hong Kong, Hong Kong
Services provided
25% Call Center Services25% CRM Consulting and SI25% Direct Marketing +1 service25% Sales OutsourcingDirect Marketing company Datatrade Group is based in Hong Kong, Hong Kong. Their services include Direct Marketing and CRM consulting and SI.
Read more -
UndisclosedUndisclosed1,000 - 9,999Hong Kong, Hong Kong
Services provided
20% Call Center Services20% Back Office Outsourcing20% Business Consulting +4 services10% AI Development10% BI & Big Data Consulting & SI10% Cloud Consulting & SI10% Logistics & Supply Chain ConsultingFounded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.
Read more -
$1,000+Undisclosed2 - 9Causeway Bay, Hong Kong
Services provided
30% Digital Strategy30% Email Marketing25% Marketing Strategy +1 service15% Sales OutsourcingFounded in 2023, Leadsourcing is a Digital Strategy company. Headquartered in Causeway Bay, Hong Kong, the team focuses on Digital Strategy and Email Marketing.
Read more -
UndisclosedUndisclosed2 - 9Wanchai, Hong Kong
Services provided
30% Call Center Services30% Business Consulting15% Recruiting +3 services10% HR Consulting10% Staffing5% Back Office OutsourcingHelex Asia Ltd is a Wanchai, Hong Kong-based Business Consulting company. Their services include Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Quarry Bay, Hong Kong
Services provided
20% Back Office Outsourcing20% Business Consulting20% CRM Consulting and SI +2 services20% Marketing Strategy20% Sales OutsourcingEstablished in 2021, Incrementum is a Marketing Strategy company. The team offers Marketing Strategy and CRM consulting and SI.
Read more -
$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Services provided
80% Call Center Services20% Customer Service OutsourcingFounded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (5)Kowloon, Hong Kong
Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
Kowloon, Hong Kong852-2111 8333
Was this helpful?
-
$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Services provided
60% Call Center Services40% Business ConsultingMaxvoice, a call center, is in Kowloon, Hong Kong. They focus on Call Center Services and Business Consulting.
Read more -
$10,000+$150 - $199 / hr10 - 49Wan Chai , Hong Kong
Services provided
20% Call Center Services20% Branding20% Digital Strategy +2 services20% Search Engine Optimization20% Web DesignFounded in 1994, StormBrands is a branding firm. The firm focuses on Branding and Call Center Services.
Read moreSee All Locations (6)Wan Chai , Hong Kong
33 Lockhart Road
Wan Chai , Hong Kong852.9629.1046
Was this helpful?
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My MatchesTell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesLook for Verified Providers
Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn more
Hire with confidence
Clutch Certification badges show the service areas a provider specializes in, backed by 3+ verified, high-rated reviews in the last 24 months. Learn more
Why Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Rollover to see company insights or click a company below for more details.
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 4 Hong Kong Call Center Companies & Voice Services
-
$100,000+Undisclosed10,000+North Point, Hong Kong
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$1,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Ability to deliver
30.2/40.016.2/20 Reviews6/10 Clients & Experience8.1/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$100,000+Undisclosed10 - 49Hong Kong, Hong Kong
Ability to deliver
22.9/40.016.2/20 Reviews1.3/10 Clients & Experience5.3/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+$100 - $149 / hr2 - 9Hong Kong, Hong Kong
Ability to deliver
19.6/40.015.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$100,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Ability to deliver
13.2/40.00/20 Reviews8.5/10 Clients & Experience4.7/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
UndisclosedUndisclosed50 - 249Hong Kong Islands, Hong Kong
Ability to deliver
8.1/40.00/20 Reviews2.4/10 Clients & Experience5.7/10 Market PresenceService focus
75% Call Center Services25% Other -
$10,000+Undisclosed10 - 49Wan Chai, Hong Kong
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed2 - 9KOWLOON, Hong Kong
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Sales Outsourcing -
$5,000+$25 - $49 / hr2 - 9Hong Kong, Hong Kong
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
15% Call Center Services50% Sales Outsourcing35% Other -
UndisclosedUndisclosed50 - 249Hong Kong, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Hong Kong, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+Undisclosed2 - 9Causeway Bay, Hong Kong
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
UndisclosedUndisclosed2 - 9Wanchai, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed2 - 9Quarry Bay, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services20% Other -
$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
$10,000+$150 - $199 / hr10 - 49Wan Chai , Hong Kong
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
20% Call Center Services80% Other
Latest Call Centers Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.