Top Call Center Services & Voice Services in Hong Kong

Ratings Updated: April 19, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Exceptional performance
Clients consistently praised Hugo for their exceptional performance, highlighting substantial outcomes such as an 80% reduction in support ticket response times and effective community moderation for over 100K users. Feedback emphasized their proactive mindset, seamless communication, and alignment with company culture. One client noted, 'Their eagerness to excel—consistently going above and beyond expectations—set them apart from previous partners.' Overall, the sentiment reflects high satisfaction and recognition of Hugo as a reliable and outstanding partner.

Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

Our partnership with Hugo Outsourcing Company has sparked a remarkable transformation in our operations. We now update solution pages four times faster, ensuring clients access the latest information promptly. Additionally, our customer responses occur in under two hours, showcasing our commitment to swift and top-notch service. These achievements exemplify our dedication to innovation and exceptional customer experiences, setting new industry benchmarks.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm thrilled to share my experience working with Hugo that has truly transformed our customer support. Their expertise in accelerating response times and providing multilingual support has been nothing short of remarkable. They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, Select VoiceCom has been praised for their exceptional organization and communication, with clients noting their responsiveness within 24 hours. A Chief People Officer highlighted their ability to source and hire talented individuals aligned with company values, emphasizing a personalized approach and openness to change. Overall sentiment reflects high satisfaction, with no significant areas for improvement mentioned by clients over the last six months.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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TDCX

4.8 12 reviews

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Verified

$100,000+

Undisclosed

10,000+

North Point, Hong Kong

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Business Consulting

10% Content Moderation Services

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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North Point, Hong Kong

RM 1001, 10/F Block A, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong
North Point, Hong Kong
501 - 750

85225393888

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The Scalelab

4.9 10 reviews

$1,000+

$100 - $149 / hr

10 - 49

Hong Kong, Hong Kong

Services provided

50% Email Marketing

30% Digital Strategy

10% Marketing Strategy +1 service

10% Sales Outsourcing

The Scalelab is a specialized lead generation company excelling in B2B outreach across various platforms such as email and LinkedIn. With consistently high client satisfaction, over 90% of reviews highlight their effectiveness in delivering targeted leads and personalized communication. Clients commend their proactive project management and ability to adapt strategies, with no significant areas for improvement noted.

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Industry Experience

The Scalelab has successfully operated across various industries including Information Technology, Construction, Advertising & Marketing, Food & Beverages, Financial Services, IT Services, Retail, and Arts & Entertainment. Their strength lies in lead generation, with clients praising their personalized outreach, high engagement rates, and ability to adapt strategies. Overall sentiment is highly positive, particularly in the IT and Financial Services sectors, where they notably enhance client acquisition and revenue generation.
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Retail Information technology Construction Advertising & marketing Food & Beverages Financial services IT Services Arts, entertainment & music

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Hong Kong (5) Australia (1) Germany (1) England (1)

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Hong Kong, Hong Kong

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Hong Kong, Hong Kong
6 - 9

+85252884432

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Featured

What are Featured Providers?

HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Hong Kong, Hong Kong

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of HelpSquad reflect a highly positive sentiment, emphasizing exceptional communication and efficient service delivery. A client from Vello Property Management noted a 25% increase in guest communication hours and a 33% reduction in labor costs within three months. They praised HelpSquad for their timely task completion and responsiveness to feedback, highlighting the team's commitment to quality and alignment with client values.
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8 of 8 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Property Management Company
5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read more
Read 8 Reviews

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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Great project management
Clients have consistently praised six eleven global services for their exceptional project management. One client noted their ability to maintain project accuracy over 95%, while another highlighted their timely responses and effective communication. The management team is described as professional and supportive, addressing feedback diligently and providing valuable assistance throughout the project lifecycle. Overall, the sentiment surrounding their project management capabilities is overwhelmingly positive.

BPO Services for Logistics & Supply Chain Company

5.0 Apr 25, 2023

Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes.
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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Industry Experience

Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.
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Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

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United States (6) Canada (1) Malaysia (1)

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SupportYourApp

4.8 81 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% AI Agents +2 services

15% Back Office Outsourcing

5% Data Annotation Services

SupportYourApp is a premier provider of Contact Center Services, specializing in Customer Support Services, including Inbound and Outbound Call Center operations. The company is consistently praised for its high responsiveness, flexibility, and the ability to deliver 24/7 telephonic support. Across reviews, SupportYourApp receives positive feedback for its professionalism and commitment to efficient call handling, with no major areas for improvement noted by 100% of reviewers.

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11 of 14 reviews are 5 stars

1 new review for Call Center Services services

$200,000 – $999,999 avg. project cost

Reviewed 14 times in the past 6 months
In the last six months, client feedback on SupportYourApp has been mixed. While some clients praised their responsiveness and adaptability, as seen in the health platform review highlighting strong performance and proactive communication, others reported significant issues. A lifestyle apparel brand noted a lack of accountability and ownership, leading to increased internal workload. Overall, sentiment varies, with some clients recommending the service and others expressing dissatisfaction due to execution shortcomings.
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29 of 32 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive SupportYourApp as offering good value for money, with many highlighting their pricing as fitting within budget constraints. Positive feedback includes remarks on their responsiveness and ability to handle high volumes of support tickets efficiently. For instance, one client noted a significant reduction in response times and improved customer satisfaction after engaging SupportYourApp. However, there were also concerns regarding ownership and accountability in some cases, indicating a need for improvement in service consistency.
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United States (25) Ukraine (7) Israel (6) England (4) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Germany (2) Luxembourg (1) Norway (1) Italy (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Ireland (1) Poland (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)

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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Hong Kong, Hong Kong

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Industry Experience

Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.
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Software Information technology

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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Indonesia (1) Malaysia (1)

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Hong Kong, Hong Kong

701, 7/F, Tower Silvercord, 30 Canton Road Tsim Sha Tsui, Kowloon
Hong Kong, Hong Kong NA
6 - 9

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Transform Asia

4.8 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Hong Kong, Hong Kong

Services provided

50% Sales Outsourcing

25% Business Consulting

25% Marketing Strategy

Transform Asia is a business development and market research firm specializing in distributor network establishment and international business facilitation in Asia. Reviews indicate a 100% satisfaction rate, highlighting their proactive workflow, effective communication, and extensive local network, which are crucial for successful project outcomes. Their ability to provide relevant market insights and well-targeted meetings is consistently appreciated.

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Reviews mention Communicative
Client feedback indicates that Transform Asia is highly communicative, with smooth communication noted throughout the project. The consultant appreciated the responsiveness of the team, particularly the Director, Jean, and his local expertise, which facilitated effective B2B meetings. The client emphasized that the extensive local network and timely updates contributed significantly to the success of the engagement, reinforcing an overall positive sentiment regarding communication.

Market Research & B2B Meeting for National Agency

4.5 Mar 25, 2022

The communications went smoothly.
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Industry Experience

Transform Asia has received positive feedback across the Manufacturing and Consulting industries. In Manufacturing, they effectively facilitated distributor searches, demonstrating proactive communication and successful outcomes. In Consulting, their expertise in market research and extensive regional networks proved invaluable for greenfield projects, leading to well-targeted B2B meetings. Overall, clients commend Transform Asia for their industry insights and effective collaboration, making them a strong fit for projects in these sectors.
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Manufacturing Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Transform Asia's pricing and overall value for money. One client noted that the proposal and service pricing were 'interesting,' indicating competitive rates. Another client appreciated the efficiency of their market research and the timely organization of B2B meetings, emphasizing that the services provided were well-targeted and relevant. Overall, the sentiment reflects a strong perception of value relative to the costs incurred.
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Italy (1) England (1)

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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

Hong Kong, Hong Kong

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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Hong Kong, Hong Kong

BYG Advantage, Ltd. 31/F., 148 Electric Road North Point
Hong Kong, Hong Kong 999077
2 - 5

+852 2591-1801

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CommPeak

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hong Kong Islands, Hong Kong

Services provided

75% Call Center Services

15% Unified Communications Consulting & SI

10% Cloud Consulting & SI

CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.
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Zen Diamonds Limited

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

KOWLOON, Hong Kong

Services provided

100% Sales Outsourcing

Sales Outsourcing company Zen Diamonds Limited offers Sales Outsourcing. They are based in KOWLOON, Hong Kong.
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Featured

What are Featured Providers?
Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Hong Kong, Hong Kong

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Reviews mention Great project management
Clients consistently commend Simply Contact for their exceptional project management capabilities. Feedback highlights their timely delivery and responsiveness to client needs, with one CEO noting they 'managed the project well, delivering everything on time as promised.' Another client emphasized their 'outstanding project management,' noting the team's adaptability and clear communication, which made the process 'smooth and stress-free.' Overall, the sentiment reflects high satisfaction with their organizational skills and commitment to client success.

Inbound Customer Support Services for EdTech Company

5.0 Apr 5, 2024

Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Back Office & Customer Service for App Optimization Agency

5.0 Feb 23, 2024

Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them. They trained their team fast and got the project up and running without any drop in quality.
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Customer Service Outsourcing for CRM Consulting Company

5.0 Dec 8, 2023

Simply Contact did an excellent job managing our project. They always met deadlines and paid close attention to our requirements. We were always in close contact, and we particularly appreciated the professional approach of their manager, Anna.
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Customer Support Services for Email Deliverability Platform

5.0 Nov 28, 2023

Simply Contact was great at managing the project. They met all the deadlines and kept us updated regularly. They were always ready to respond to our needs and kept the communication clear and effective.
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Customer Service Outsourcing for Data Analytics Company

5.0 Oct 16, 2023

Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

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Significo

5.0 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

40% Call Center Services

40% CRM Consulting and SI

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

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3 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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Valoris Center

4.9 14 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Hong Kong, Hong Kong

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

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1 of 2 reviews are 5 stars

2 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews of Valoris Center reflect a positive overall sentiment, highlighting their strong customer support and effective project management. Clients praised their punctuality and responsiveness, noting impressive metrics such as CSAT and SLA delivery rates. Specific feedback included appreciation for their proactive approach and flexibility in understanding business needs. However, minor suggestions for improvement were made regarding ticket distribution processes. Overall, Valoris Center is seen as a reliable partner with a good cultural fit and value for cost.
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Industry Experience

Valoris Center has demonstrated expertise across various industries, notably in financial services, retail, eCommerce, automotive, and business services. Clients commend their proactive customer service, flexible approach, and commitment to customer satisfaction. Positive sentiments highlight high performance metrics, such as SLA achievement and customer satisfaction scores. The provider's ability to enhance customer engagement and adapt to industry-specific needs positions them as a strong partner, particularly for organizations in finance, retail, and customer-centric sectors.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Egress Liberty Limited

Not yet reviewed

$5,000+

$25 - $49 / hr

2 - 9

Hong Kong, Hong Kong

Services provided

15% Call Center Services

50% Sales Outsourcing

15% Direct Marketing +2 services

15% Event Marketing

5% Corporate Training & Coaching

Egress Liberty Limited, a Sales Outsourcing company, was launched in 2022. They provides Sales Outsourcing and Event Marketing.
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Datatrade Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hong Kong, Hong Kong

Services provided

25% Call Center Services

25% CRM Consulting and SI

25% Direct Marketing +1 service

25% Sales Outsourcing

Direct Marketing company Datatrade Group is based in Hong Kong, Hong Kong. Their services include Direct Marketing and CRM consulting and SI.
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A-SALES AB

4.9 64 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a specialized company offering outbound Contact Center Services with a focus on generating qualified sales leads through multi-channel campaigns. Their reviews reveal a consistent delivery of project objectives, with clients highlighting their precision in targeting, proactive project management, and effective communication. Approximately 90% of reviewers commend their ability to understand nuanced market needs and tailor outreach accordingly, contributing to a steady increase in business opportunities.

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9 of 10 reviews are 5 stars

6 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 10 times in the past 6 months
In the past six months, clients have generally praised A-SALES AB for their structured project management and effective lead generation strategies, consistently booking 10-22 qualified meetings per month. Notable feedback includes their ability to tailor outreach for specific industries, such as healthcare and construction, resulting in increased pipeline momentum. However, one review highlighted significant dissatisfaction regarding communication and deliverables, indicating a lack of transparency and professionalism in that instance. Overall sentiment leans positive, with clients appreciating their expertise and responsiveness.
Read 10 Recent Reviews

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16 of 16 Call Center Services reviews are 5 stars

6 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read more
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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (14)

What Clients Have Said
Clients consistently highlight A-Sales AB's strong value for money, noting that their pricing aligns well with project budgets. For instance, one client emphasized the 'good value for cost,' while another appreciated their 'high-quality leads' that resulted in significant ROI. Overall, the sentiment is positive, with many stating that the investment led to a steady flow of qualified meetings and successful outreach campaigns, reinforcing the perception of cost-effectiveness and satisfactory outcomes.
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View projects from:

United States (13) Sweden (10) Norway (7) India (4) England (3) Finland (2) Canada (1) Germany (1) France (1) Japan (1) Netherlands (1) Australia (1) Philippines (1) Poland (1) Singapore (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)

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Assistring LLC

5.0 16 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

40% Call Center Services

45% Customer Service Outsourcing

15% Back Office Outsourcing

Assistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.

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2 of 2 reviews are 5 stars

1 new review for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Assistring LLC highlight a strong performance in customer service and operational efficiency. Clients from Media Markt noted their impressive handling of multichannel support and significant sales improvements, while Royal Nawaab praised their ability to reduce call drop rates from 40% to under 3%. Overall sentiment is highly positive, with clients commending their reliability, responsiveness, and alignment with company values, indicating a solid fit for diverse project needs.
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Industry Experience

Assistring LLC has demonstrated strong expertise in various industries, including retail, real estate, utilities, hospitality, and insurance. Reviews highlight their effectiveness in enhancing customer service operations, achieving improved satisfaction rates, and efficient inquiry management. Notable strengths include multichannel support, operational reliability, and adaptability to client needs. Overall sentiment across industries is highly positive, making Assistring LLC a suitable partner for organizations seeking to enhance customer experience and operational efficiency.
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Retail Real estate Utilities Insurance Consumer products & services Hospitality & leisure

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View projects from:

United States (6) England (5) Poland (1)

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$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.

Customer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.
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Accenture (China) Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Hong Kong, Hong Kong

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Business Consulting +4 services

10% AI Development

10% BI & Big Data Consulting & SI

10% Cloud Consulting & SI

10% Logistics & Supply Chain Consulting

Founded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.
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Leadsourcing

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Causeway Bay, Hong Kong

Services provided

30% Digital Strategy

30% Email Marketing

25% Marketing Strategy +1 service

15% Sales Outsourcing

Founded in 2023, Leadsourcing is a Digital Strategy company. Headquartered in Causeway Bay, Hong Kong, the team focuses on Digital Strategy and Email Marketing.
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Helex Asia Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Wanchai, Hong Kong

Services provided

30% Call Center Services

30% Business Consulting

15% Recruiting +3 services

10% HR Consulting

10% Staffing

5% Back Office Outsourcing

Helex Asia Ltd is a Wanchai, Hong Kong-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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Incrementum

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Quarry Bay, Hong Kong

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Marketing Strategy

20% Sales Outsourcing

Established in 2021, Incrementum is a Marketing Strategy company. The team offers Marketing Strategy and CRM consulting and SI.
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800teleservices

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

Kowloon, Hong Kong

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
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Kowloon, Hong Kong

Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
Kowloon, Hong Kong

852-2111 8333

See All Locations (5)

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Maxvoice

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

Kowloon, Hong Kong

Services provided

60% Call Center Services

40% Business Consulting

Maxvoice, a call center, is in Kowloon, Hong Kong. They focus on Call Center Services and Business Consulting.
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StormBrands

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Wan Chai , Hong Kong

Services provided

20% Call Center Services

20% Branding

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Founded in 1994, StormBrands is a branding firm. The firm focuses on Branding and Call Center Services.
Read more

Wan Chai , Hong Kong

33 Lockhart Road
Wan Chai , Hong Kong

852.9629.1046

See All Locations (6)

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Top Call Center Services & Voice Services in Hong Kong

List of the Top Hong Kong Call Center Companies & Voice Services

Reviews mention Exceptional performance

Digital Strategy for Environmental Solutions Platform

Customer Service Outsourcing for Gaming Company

Multilingual Customer Support for Beverage Company

Back Office Outsourcing for E-Commerce Co

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Customer Deployment for Consumer Products Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Reviewed 1 time in the past 6 months

Call Center Services for Property Management Company

Industry Experience

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Reviews mention Great project management

BPO Services for Logistics & Supply Chain Company

Call Center Services for E-Commerce Company

Industry Experience

Select Industry to see insights

Reviewed 14 times in the past 6 months

Technical Support for Analytics Platform

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Market Research & B2B Meeting for National Agency

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Great project management

Inbound Customer Support Services for EdTech Company

Back Office & Customer Service for App Optimization Agency

Customer Service Outsourcing for CRM Consulting Company

Customer Support Services for Email Deliverability Platform

Customer Service Outsourcing for Data Analytics Company

Call Center Staffing for Government Helpline

Industry Experience

Select Industry to see insights

Call Center Services for Automotive Services Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Valoris Center is very responsive

Reviewed 10 times in the past 6 months

Sales Outsourcing Services for E-Commerce Fulfillment Co

Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Industry Experience

Select Industry to see insights

Customer Support call

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List of the Top 4 Hong Kong Call Center Companies & Voice Services