Top Call Center Services & Voice Services in Hong Kong

Ratings Updated: December 7, 2025

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Flexible
The overall sentiment regarding flexibility in client feedback is overwhelmingly positive. Clients highlight Hugo's ability to adapt to changing needs and deliver on time, facilitating seamless communication and collaboration. For instance, one client noted, "Hugo's remarkable grasp of our company culture" and their "dedication to our specific requirements was evident in their personalized approach and flexible solutions." Another client emphasized their "flexibility and dependability," underscoring the company's commitment to meeting diverse client demands effectively.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Customer Support for IT Company

5.0 Aug 24, 2023

The Hugo team is pretty flexible so it’s not hard to connect. Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness. Every month we can adapt our plan. Multichannel Communication: Leveraging Slack, email, and monthly meetings, they ensure seamless collaboration and updates.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Patient
Clients have expressed high satisfaction with Helpware's patient and professional approach to customer support. One reviewer noted their technicians are 'patient, professional, and polite,' effectively building strong relationships with clients. Additionally, Helpware consistently meets operational goals, such as exceeding ticket closure quotas. Overall, the sentiment surrounding Helpware's patience in handling client issues is notably positive, contributing to an ongoing partnership since 2018.

Customer Service Outsourcing for Parking Software Company

5.0 Feb 12, 2024

We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Taguig, Philippines

20th floor, Picadilly Star, 4th ave
Taguig, Philippines 1636
751 - 1000

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback for Select VoiceCom highlights their exceptional organizational skills and responsiveness, with comments noting a communication turnaround within 24 hours. Clients appreciate their personalized approach and alignment with company values, which fosters a strong cultural fit. One client specifically praised the successful sourcing and hiring of a talented team, emphasizing Select VoiceCom's openness to suggestions and adaptability. Overall sentiment reflects high satisfaction with their services and no identified areas for improvement.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)
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TDCX

4.8 12 reviews

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Verified

$100,000+

Undisclosed

10,000+

North Point, Hong Kong

Services provided

10% Call Center Services

60% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Business Consulting

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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North Point, Hong Kong

RM 1001, 10/F Block A, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong
North Point, Hong Kong
More than 5k

85225393888

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The Scalelab

4.9 10 reviews

$1,000+

$100 - $149 / hr

10 - 49

Hong Kong, Hong Kong

Services provided

50% Email Marketing

30% Digital Strategy

10% Marketing Strategy +1 service

10% Sales Outsourcing

The Scalelab is a specialized lead generation company excelling in B2B outreach across various platforms such as email and LinkedIn. With consistently high client satisfaction, over 90% of reviews highlight their effectiveness in delivering targeted leads and personalized communication. Clients commend their proactive project management and ability to adapt strategies, with no significant areas for improvement noted.

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Reviews mention Puts the customer first
The Scalelab consistently demonstrates a customer-first approach, as noted by a CEO of a French cake company who praised their ability to understand client needs and deliver exceptional results. The client highlighted their impressive responsiveness, work ethic, and commitment to customer satisfaction, stating, "They are best-in-class, you can trust them blindly." Overall, the sentiment is highly positive, with no suggested areas for improvement.

Lead Generation Services for French Cake Company

5.0 Nov 11, 2024

I was impressed with their work ethic and customer-centric vision.
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Lead Gen & Email Marketing for Digital Marketing Agency

5.0 Jan 21, 2025

Arnaud and Youssef are great people. They genuinely care. They are the kind of people you want in your network because they raise everyone around them. Both are excellent listeners, happy to provide advice and share insights from their own business and they want your success as much as they want their own.
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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight The Scalelab's competitive pricing and strong value for money. For instance, one client noted that their pricing fit the budget while delivering high-quality leads, stating they 'can't recommend them enough' for their effectiveness. Another client emphasized that the results justified the cost, generating significant revenue and numerous qualified leads. Overall, the sentiment reflects satisfaction with both the affordability and the substantial return on investment provided by The Scalelab's services.
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Hong Kong (5) Australia (1) Germany (1) England (1)

Hong Kong, Hong Kong

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Hong Kong, Hong Kong
6 - 9

+85252884432

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Featured

What are Featured Providers?

SupportYourApp

4.9 72 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

25% Call Center Services

55% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

5% Data Annotation Services

SupportYourApp is a Contact Center Services company specializing in 24/7 customer support and phone handling, offering both inbound and outbound call center services. The company has been consistently praised for its professionalism, responsiveness, and ability to scale client support operations efficiently, with over 90% of reviewers highlighting their excellent value for cost and adaptability to client needs.

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive SupportYourApp as offering strong value for money, with many noting that their pricing aligns well with budgets while providing high-quality service. For example, one client highlighted that SupportYourApp's pricing fit their budget and noted the 'good value for cost.' Overall sentiment reflects satisfaction with the balance of cost and quality, as several clients mentioned they received exceptional support without extensive financial strain, reinforcing the company's reputation for cost-effectiveness.
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More responsive than most other service providers

SupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (21) Ukraine (7) Israel (6) England (4) Netherlands (3) Sweden (2) Denmark (2) Czech Republic (2) Germany (2) Italy (1) Luxembourg (1) Malta (1) Greece (1) Norway (1) Russia (1) Austria (1) Switzerland (1) Ireland (1) Costa Rica (1) Bahamas (1)

Beograd, Serbia

Milutina Milankovića 9ž
Beograd, Serbia 11070
10 - 15

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HelpSquad

5.0 10 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Hong Kong, Hong Kong

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of Contact Center Services, including Customer Support and Inbound Call Center solutions. Reviews highlight their reliability and adaptability, with 100% of respondents praising their responsiveness and technical expertise. Clients appreciate HelpSquad's ability to tailor services to specific needs, resulting in increased efficiency and customer satisfaction. Overall, they are highly recommended for their exceptional customer care and value for cost.

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Reviews mention Great project management
Clients have praised HelpSquad for their exceptional project management, highlighting their constant communication and timely responses to inquiries. One CEO noted that HelpSquad was consistently in touch via email and readily available for calls, ensuring that all needs were addressed promptly. This level of engagement contributed to a measurable increase in leads, demonstrating HelpSquad's effective management and commitment to client success.

Conversion Optimization for Digital Marketing Agency

5.0 Nov 18, 2024

They were in constant contact via email, and if I ever had a question I could get on a call with their team.
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7 of 7 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staff Aug for Higher Education Institution
5.0 — HelpSquad provided live chat and call center staff augmentation for a higher education institution. The team also offered chat analytics and integrated Salesforce into the client's CRM. Read more
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Hatboro, Pennsylvania (3) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

Hatboro, PA

330 S Warminster Rd Suite 341
Hatboro, PA 19040
10 - 15

877-775-3667

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Business & Services Solutions

5.0 17 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

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Reviews mention Exceptional results
Clients have consistently reported exceptional results from their collaborations with Business & Services Solutions. For instance, Magmic's CEO highlighted a 300% surge in support volume managed effectively during a peak holiday event, with player satisfaction notably increasing due to knowledgeable support. Similarly, TabSquare.AI's Managing Director praised the flawless execution of a critical migration project, which was completed ahead of schedule with zero downtime. Overall, the sentiment reflects a strong appreciation for the company's transformative impact and commitment to excellence.

Custom Software Development for AI Solutions Company

5.0 Jun 20, 2025

The partnership delivered transformative results that resonated throughout our organization. During the critical holiday season rollout for The Coffee Club's 62 Australian locations, BSS's logistics coordination ensured perfect hardware availability despite global supply chain disruptions. Their financial operations system reduced invoice processing time dramatically, allowing faster revenue recognition across all markets. A particularly impressive achievement was the emergency migration of 300+ KFC outlets in Malaysia to our new payment platform. Facing a tight deadline, BSS's team worked around the clock to coordinate simultaneous hardware swaps across three time zones, implement real-time progress tracking with store managers, and establish immediate issue resolution protocols. Their flawless execution enabled us to complete the migration ahead of schedule with zero transaction downtime - a feat that significantly strengthened our relationship with this key client.
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (11) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.
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Tunis, Tunisia

16 Rue Ibn Zohr
Tunis, Tunisia
151 - 200

+21636408538

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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Singapore, Singapore

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Reviews mention Creative
Swivelt has received positive feedback regarding their creativity in project execution. Clients noted that the software developed was not only effective but also enhanced the efficiency of their sales teams. One client specifically highlighted Swivelt as 'fast, accurate, and creative,' indicating a strong appreciation for their innovative approaches. Overall, the sentiment towards Swivelt's creative capabilities is highly favorable, with no reported areas for improvement.

Salesforce Implementation for IT Company

5.0 Mar 20, 2020

The company is described as fast, accurate, and creative, which highlights their ability to deliver innovative solutions efficiently.
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Industry Experience

Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.
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Software Information technology

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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Hong Kong, Hong Kong

701, 7/F, Tower Silvercord, 30 Canton Road Tsim Sha Tsui, Kowloon
Hong Kong, Hong Kong NA
6 - 9

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Transform Asia

4.8 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Hong Kong, Hong Kong

Services provided

50% Sales Outsourcing

25% Business Consulting

25% Marketing Strategy

Transform Asia is a business development and market research firm specializing in distributor network establishment and international business facilitation in Asia. Reviews indicate a 100% satisfaction rate, highlighting their proactive workflow, effective communication, and extensive local network, which are crucial for successful project outcomes. Their ability to provide relevant market insights and well-targeted meetings is consistently appreciated.

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Reviews mention Communicative
Client feedback indicates that Transform Asia is highly communicative, with smooth communication noted throughout the project. The consultant appreciated the responsiveness of the team, particularly the Director, Jean, and his local expertise, which facilitated effective B2B meetings. The client emphasized that the extensive local network and timely updates contributed significantly to the success of the engagement, reinforcing an overall positive sentiment regarding communication.

Market Research & B2B Meeting for National Agency

4.5 Mar 25, 2022

The communications went smoothly.
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Industry Experience

Transform Asia has received positive feedback across the Manufacturing and Consulting industries. In Manufacturing, they effectively facilitated distributor searches, demonstrating proactive communication and successful outcomes. In Consulting, their expertise in market research and extensive regional networks proved invaluable for greenfield projects, leading to well-targeted B2B meetings. Overall, clients commend Transform Asia for their industry insights and effective collaboration, making them a strong fit for projects in these sectors.
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Manufacturing Consulting

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Italy (1) England (1)

Hong Kong, Hong Kong

17/F, 2A Glenealy Tower No. 1, Central
Hong Kong, Hong Kong 00000
2 - 5

91703006

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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

Hong Kong, Hong Kong

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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Hong Kong, Hong Kong

BYG Advantage, Ltd. 31/F., 148 Electric Road North Point
Hong Kong, Hong Kong 999077
2 - 5

+852 2591-1801

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CommPeak

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hong Kong Islands, Hong Kong

Services provided

75% Call Center Services

15% Unified Communications Consulting & SI

10% Cloud Consulting & SI

CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.
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Hong Kong Islands, Hong Kong

33 Hysan Avenue
Hong Kong Islands, Hong Kong 999077
21 - 30

+85258082357

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Datatrade Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hong Kong, Hong Kong

Services provided

25% Call Center Services

25% CRM Consulting and SI

25% Direct Marketing +1 service

25% Sales Outsourcing

Direct Marketing company Datatrade Group is based in Hong Kong, Hong Kong. Their services include Direct Marketing and CRM consulting and SI.
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Hong Kong, Hong Kong

48 Hoi Yuen Road, 1201 - 1206 Westley Square, Kwun Tong
Hong Kong, Hong Kong
50 - 75

+852-2544-1377

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Featured

What are Featured Providers?
six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Hong Kong, Hong Kong

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Exceptional results
Clients consistently report exceptional results from six eleven global services, particularly highlighting their ability to provide high-quality talent and responsive support. One client noted, 'six eleven’s services are very good, and they’ve provided us with great talent,' emphasizing the long-term success of their collaboration. Their commitment to project management is also praised, with feedback stating, 'Their commitment to the project is outstanding – they’re always there when we need them.' Overall, clients express a high level of satisfaction.

BPO Services for Telecommuniactions & IT Services Company

4.5 Feb 15, 2023

six eleven’s services are very good, and they’ve provided us with great talent. We’ve been working with them for around 10 years now, and some of the resources they originally provided us with are still working for us. These resources are now excellent managers, and they know our business and processes very well.
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Industry Experience

Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.
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Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Simply Contact

4.8 26 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Hong Kong, Hong Kong

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Reviews mention Efficient
The sentiment regarding efficiency in Simply Contact's services is overwhelmingly positive. Clients consistently highlight their rapid onboarding process and responsiveness, with one noting a 30% decrease in customer response times and a 25% boost in overall efficiency. Feedback emphasizes their professional project management and the seamless integration of their team into existing operations, which has led to notable improvements in customer satisfaction and support cost reductions.

Back Office & Customer Service for App Optimization Agency

5.0 Feb 23, 2024

Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them. They trained their team fast and got the project up and running without any drop in quality. This made things go smoothly for both our customers and our team.
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Customer Service Outsourcing for Authentication Solutions Co

5.0 Oct 18, 2023

Simply Contact showcased outstanding project management throughout our collaboration. Every phase, from initiation to execution, was handled with utmost precision and efficiency. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges.
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Call Center Services for Social Media Monitoring Tool

5.0 May 9, 2023

Simply Contact's project management was excellent. They are highly responsive to our needs and feedback. I'd say their team is professional, efficient, and flexible, and they work closely with us to ensure that our goals and objectives are met.
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Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's team efficiently handles customer inquiries and support requests in multiple languages, resulting in improved customer satisfaction and loyalty. Their 24/7 availability ensures that our users receive timely assistance, contributing to the ongoing success of WheelShare.
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Customer Support for Music Distribution Company

5.0 Apr 26, 2023

They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)
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Significo

5.0 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

40% Call Center Services

40% CRM Consulting and SI

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

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3 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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Zagreb, Croatia

Radnicka cesta 1A
Zagreb, Croatia 10000
151 - 200

+385 08007771

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Accenture (China) Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Hong Kong, Hong Kong

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Business Consulting +4 services

10% AI Development

10% BI & Big Data Consulting & SI

10% Cloud Consulting & SI

10% Logistics & Supply Chain Consulting

Founded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.
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Hong Kong, Hong Kong

Room 603, 6th Floor, Kenbo Commercial Building, 335-339 Queen's Road West
Hong Kong, Hong Kong
1001 - 2000

+852-2850-5990

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Leadsourcing

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Causeway Bay, Hong Kong

Services provided

30% Digital Strategy

30% Email Marketing

25% Marketing Strategy +1 service

15% Sales Outsourcing

Founded in 2023, Leadsourcing is a Digital Strategy company. Headquartered in Causeway Bay, Hong Kong, the team focuses on Digital Strategy and Email Marketing.
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Causeway Bay, Hong Kong

Hang Seng Causeway Bay Building
Causeway Bay, Hong Kong
6 - 9

+85293835824

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Featured

What are Featured Providers?

Valoris Center

4.9 12 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Hong Kong, Hong Kong

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a reputable provider of Contact Center Services, offering a comprehensive range of customer support solutions, including Inbound and Outbound Call Center, Telemarketing, and Technical Support. Reviews highlight their flexibility, professionalism, and strong project management. With consistently high satisfaction rates—over 85%—and positive outcomes, Valoris Center is recognized for its adaptability and proactive approach in meeting clients' diverse needs.

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6 of 7 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Optics Co
5.0 — Valoris Center provides call center services for an optics company. The team has contacted customers from the client's database, set up appointments, and promoted campaigns. Read more
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Industry Experience

Valoris Center has demonstrated expertise across various industries, including Financial Services, eCommerce, Automotive, and Business Services. Clients commend their reliability, flexibility, and strong customer-focused approach, with notable performance in customer satisfaction metrics. Financial Services engagements particularly highlight their capacity to boost NPS scores and manage complex customer interactions effectively. In eCommerce and Automotive, they excel in lead management and appointment setting, showcasing their adaptability. Overall, Valoris is well-suited for projects requiring efficient customer support and engagement across diverse sectors.
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Select Industry to see insights

Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products

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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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București, Romania

Rams Business Center 42, Dudesti-Pantelimon Avenue, 3rd district, 6th floor
București, Romania 033094
751 - 1000

+4 0215299929

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Belkins

4.9 228 reviews
Premier Verified

$10,000+

< $25 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation company providing services such as outbound call center, customer support services, and telemarketing services. The reviews predominantly highlight their efficient project management, proactive communication, and ability to consistently exceed expectations, with 100% of reviewers noting their impressive results and high-quality lead generation. Clients appreciate their hands-on approach and deep expertise, with no major areas for improvement mentioned.

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43 of 46 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for AdTech Company
4.5 — Belkins provided lead generation services for an adtech company. The team researched prospects, defined the client's ideal customer profile (ICP), crafted messages, and ran outreach on email and Read more
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Industry Experience

Belkins has garnered positive feedback across various industries for its lead generation and appointment-setting services. In Advertising & Marketing, clients praised their effective campaigns and high-quality leads. The IT Services sector noted their proactive approach and adaptability, yielding substantial results. In Healthcare, Belkins facilitated connections with key decision-makers, leading to successful partnerships. Clients from diverse sectors, including Consulting and Software, highlighted their consistent communication and tailored strategies. Overall, Belkins is highly regarded for delivering measurable outcomes and exceeding clients' expectations.
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Select Industry to see insights

IT Services Arts, entertainment & music Healthcare Software Consulting Design Telecommunications Business services Information technology Medical Financial services Manufacturing Education Food & Beverage Chemicals & Biotechnology Logistics & Supply Chain Media Wellness & Fitness Human Resources Energy & natural resources Motion Pictures & Film Consumer products & services Automotive Construction Legal Retail Other Industry Real estate Research Engineering Utilities Other industries Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (106) $50,000 to $199,999 (31) Less than $10,000 (25) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback regarding the overall cost and value for money of Belkins is predominantly positive. Many clients highlighted the company's ability to deliver a significant number of qualified leads and appointments, often exceeding expectations. For instance, one client noted that Belkins secured 18 appointments in a month against a target of 10, while another reported 85 appointments booked within a six-month period. Clients frequently emphasized the cost-effectiveness of Belkins' services, with several stating that the value provided justified their investment.
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Kyiv, Ukraine

Volodymyrska St, 101
Kyiv, Ukraine 02000
50 - 75

0674659513

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A-SALES AB

4.9 62 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Hong Kong, Hong Kong

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a company specializing in outbound sales and lead generation services, offering solutions such as prospect list building, personalized multi-channel outreach, and sales meeting scheduling. The overall feedback from reviews is overwhelmingly positive, highlighting their effective project management and tailored messaging approach, with approximately 95% of reviewers impressed by their ability to deliver a consistent flow of qualified sales meetings and their proactive, detail-oriented work ethic.

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20 of 21 reviews are 5 stars

13 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 21 times in the past 6 months
Over the past six months, A-Sales AB has received largely positive feedback for their lead generation services. Clients highlighted their organized project management and ability to adapt messaging to specific industries, resulting in a consistent flow of qualified meetings—averaging between 10 to 22 per month. Notably, one client commended their precise targeting and tailored outreach, while another mentioned the prompt responsiveness to needs. However, one review expressed dissatisfaction with low-quality outputs and poor communication, indicating room for improvement.
Read 21 Recent Reviews

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Industry Experience

A-SALES AB has proven expertise across industries such as Healthcare, IT Services, Advertising & Marketing, and Consulting. Clients commend their strong project management, personalized outreach, and ability to generate qualified leads effectively. Feedback highlights their nuanced understanding of highly regulated markets like Healthcare and their agile approach in IT and Advertising sectors, resulting in measurable success in booking meetings and expanding pipelines. Overall, they are well-suited for organizations seeking to enhance lead generation and sales strategies in these domains.
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Select Industry to see insights

Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing Business services IT Services Consulting

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Dubai, United Arab Emirates

Sheikh Zayed Road
Dubai, United Arab Emirates
6 - 9

See All Locations (20)

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Helex Asia Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Wanchai, Hong Kong

Services provided

30% Call Center Services

30% Business Consulting

15% Recruiting +3 services

10% HR Consulting

10% Staffing

5% Back Office Outsourcing

Helex Asia Ltd is a Wanchai, Hong Kong-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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Wanchai, Hong Kong

22/F, 3 Lockhart Road
Wanchai, Hong Kong
2 - 5

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StormBrands

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Shoreditch, England

Services provided

20% Call Center Services

20% Branding

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Founded in 1994, StormBrands is a branding firm. The firm focuses on Branding and Call Center Services.
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Wan Chai , Hong Kong

33 Lockhart Road
Wan Chai , Hong Kong

852.9629.1046

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Incrementum

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Quarry Bay, Hong Kong

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Marketing Strategy

20% Sales Outsourcing

Established in 2021, Incrementum is a Marketing Strategy company. The team offers Marketing Strategy and CRM consulting and SI.
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Quarry Bay, Hong Kong

657 King's Rd.
Quarry Bay, Hong Kong
2 - 5

+852 9488 7832

See All Locations (1)

View Profile
800teleservices

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

Kowloon, Hong Kong

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
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Kowloon, Hong Kong

Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
Kowloon, Hong Kong

852-2111 8333

See All Locations (4)

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Maxvoice

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

Kowloon, Hong Kong

Services provided

60% Call Center Services

40% Business Consulting

Maxvoice, a call center, is in Kowloon, Hong Kong. They focus on Call Center Services and Business Consulting.
Read more

Kowloon, Hong Kong

Flat A2, 7/F, Ford Glory Plaza, 37 Wing Hong Street, Cheung Sha Wan
Kowloon, Hong Kong

(852) 3500 8807

See All Locations (1)

View Profile

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Top Call Center Services & Voice Services in Hong Kong

List of the Top Hong Kong Call Center Companies & Voice Services

Reviews mention Flexible

Digital Marketing, SMM & SEO for Software Solutions Company

Customer Support for IT Company

Content Mktg & Call Center Services for Cashback Gaming Co

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Multilingual Customer Support for Beverage Company

Back Office Outsourcing for E-Commerce Co

Industry Experience

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Reviews mention Patient

Customer Service Outsourcing for Parking Software Company

Call Center Services for Digital Government Partner

Industry Experience

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Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Customer Deployment for Consumer Products Company

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Reviews mention Puts the customer first

Lead Generation Services for French Cake Company

Lead Gen & Email Marketing for Digital Marketing Agency

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SupportYourApp is very responsive

Reviews mention Great project management

Conversion Optimization for Digital Marketing Agency

Call Center Staff Aug for Higher Education Institution

Reviews mention Exceptional results

Custom Software Development for AI Solutions Company

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Reviews mention Creative

Salesforce Implementation for IT Company

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Reviews mention Communicative

Market Research & B2B Meeting for National Agency

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Reviews mention Exceptional results

BPO Services for Telecommuniactions & IT Services Company

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six eleven global services is very responsive

Reviews mention Efficient

Back Office & Customer Service for App Optimization Agency

Customer Service Outsourcing for Authentication Solutions Co

Call Center Services for Social Media Monitoring Tool

Call Center Services for Wheelchair Rental System

Customer Support for Music Distribution Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Call Center Services for Automotive Services Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Call Center Services for Optics Co

Industry Experience

Select Industry to see insights

Valoris Center is very responsive

Lead Generation for AdTech Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said