Top Call Center Services & Voice Services in Hong Kong
2 Leaders 15 Contenders
18 Companies
List of the Top Hong Kong Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249Serves Hong KongServices provided
20% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +2 services10% AI Agents10% HR OutsourcingSee all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
Reviews mention Communicative
The overall sentiment regarding Assistring LLC's communication is highly positive. Clients consistently praised their straightforward communication and regular updates, which fostered strong relationships and improved project efficiency. One client noted, "Their straightforward communication and frequent updates helped led to a strong relationship between the two agencies." Another remarked on their "excellent project management" and "effective communication channels," further emphasizing their commitment to addressing client needs promptly. This consistent feedback reflects a strong reputation for communicative proficiency across various projects.-
Call Center Services for Insurance Services Company
5.0 Oct 17, 2024Their project management was excellent as we had a smooth and efficient workflow with Assistring LLC. Our collaboration with them was characterized by an efficient communication, which was important in the execution of our projects. The team's dedication to meeting our specific needs and their approach to addressing challenges made a huge impact on the success of our collaboration.
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Call Center Services for Party Goods Retailer
5.0 Oct 14, 2024Our collaboration with Assistring LLC was smooth all through the project, with Assistring LLC's team ensuring Strategic communication, regular updates, and adaptability to meet our dynamic needs. Their team took time to understand Party City's unique brand standards and customer expectations, positioning their approach to match with our goals.
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10 of 11 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 11 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Utility Company
5.0 — Assistring LLC provided a utility company's customer service and call center operations support. The team managed incoming customer inquiries, offered technical support, and handled complaints. Read moreWas this helpful?
Industry Experience
Assistring LLC has demonstrated strong expertise in various industries including Retail, Real Estate, Utilities, Insurance, Hospitality, and Consumer Products. Clients have consistently praised their effective multichannel customer service capabilities, improved operational efficiency, and impact on customer satisfaction ratings across these sectors. Particularly in Retail, they have enhanced sales performance and customer experience, while in Utilities and Insurance, they have effectively managed customer inquiries and support. Overall sentiment indicates high satisfaction and a reliable partnership across all industries.
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Retail Real estate Utilities Insurance Consumer products & services Hospitality & leisureWas this helpful?
$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
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$100,000+Undisclosed10,000+North Point, Hong Kong
Services provided
10% Call Center Services50% Customer Service Outsourcing20% Sales Outsourcing +2 services10% Business Consulting10% Content Moderation ServicesSee all 12 projectsTDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.
6 of 6 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read moreWas this helpful?
Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
See All Locations (18)North Point, Hong Kong
RM 1001, 10/F Block A, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong
North Point, Hong Kong501 - 750
85225393888
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$1,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Services provided
50% Email Marketing30% Digital Strategy10% Marketing Strategy +1 service10% Sales OutsourcingSee all 10 projectsThe Scalelab is a specialized lead generation company excelling in B2B outreach across various platforms such as email and LinkedIn. With consistently high client satisfaction, over 90% of reviews highlight their effectiveness in delivering targeted leads and personalized communication. Clients commend their proactive project management and ability to adapt strategies, with no significant areas for improvement noted.
Industry Experience
The Scalelab has successfully operated across various industries including Information Technology, Construction, Advertising & Marketing, Food & Beverages, Financial Services, IT Services, Retail, and Arts & Entertainment. Their strength lies in lead generation, with clients praising their personalized outreach, high engagement rates, and ability to adapt strategies. Overall sentiment is highly positive, particularly in the IT and Financial Services sectors, where they notably enhance client acquisition and revenue generation.
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Retail Information technology Construction Advertising & marketing Food & Beverages Financial services IT Services Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight The Scalelab's competitive pricing and strong value for money. For instance, one client noted that their pricing fit the budget while delivering high-quality leads, stating they 'can't recommend them enough' for their effectiveness. Another client emphasized that the results justified the cost, generating significant revenue and numerous qualified leads. Overall, the sentiment reflects satisfaction with both the affordability and the substantial return on investment provided by The Scalelab's services.Was this helpful?
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See All Locations (2)Hong Kong, Hong Kong
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Hong Kong, Hong Kong6 - 9
+85252884432
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$1,000+$100 - $149 / hr2 - 9Hong Kong, Hong Kong
Services provided
50% Sales Outsourcing25% Business Consulting25% Marketing StrategySee all 2 projectsTransform Asia is a business development and market research firm specializing in distributor network establishment and international business facilitation in Asia. Reviews indicate a 100% satisfaction rate, highlighting their proactive workflow, effective communication, and extensive local network, which are crucial for successful project outcomes. Their ability to provide relevant market insights and well-targeted meetings is consistently appreciated.
Reviews mention Communicative
Client feedback indicates that Transform Asia is highly communicative, with smooth communication noted throughout the project. The consultant appreciated the responsiveness of the team, particularly the Director, Jean, and his local expertise, which facilitated effective B2B meetings. The client emphasized that the extensive local network and timely updates contributed significantly to the success of the engagement, reinforcing an overall positive sentiment regarding communication.-
Market Research & B2B Meeting for National Agency
4.5 Mar 25, 2022The communications went smoothly.
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Industry Experience
Transform Asia has received positive feedback across the Manufacturing and Consulting industries. In Manufacturing, they effectively facilitated distributor searches, demonstrating proactive communication and successful outcomes. In Consulting, their expertise in market research and extensive regional networks proved invaluable for greenfield projects, leading to well-targeted B2B meetings. Overall, clients commend Transform Asia for their industry insights and effective collaboration, making them a strong fit for projects in these sectors.
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Manufacturing ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Transform Asia's pricing and overall value for money. One client noted that the proposal and service pricing were 'interesting,' indicating competitive rates. Another client appreciated the efficiency of their market research and the timely organization of B2B meetings, emphasizing that the services provided were well-targeted and relevant. Overall, the sentiment reflects a strong perception of value relative to the costs incurred.Was this helpful?
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UndisclosedUndisclosed50 - 249Hong Kong Islands, Hong Kong
Services provided
75% Call Center Services15% Unified Communications Consulting & SI10% Cloud Consulting & SICommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.
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$10,000+Undisclosed10 - 49Wan Chai, Hong Kong
Services provided
100% Sales OutsourcingSales Outsourcing company Zenith Partners is located in Wan Chai, Hong Kong and Singapore, Singapore. The team specializes in Sales Outsourcing.
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UndisclosedUndisclosed2 - 9KOWLOON, Hong Kong
Services provided
100% Sales OutsourcingSales Outsourcing company Zen Diamonds Limited offers Sales Outsourcing. They are based in KOWLOON, Hong Kong.
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$5,000+$25 - $49 / hr2 - 9Hong Kong, Hong Kong
Services provided
15% Call Center Services50% Sales Outsourcing15% Direct Marketing +2 services15% Event Marketing5% Corporate Training & CoachingEgress Liberty Limited, a Sales Outsourcing company, was launched in 2022. They provides Sales Outsourcing and Event Marketing.
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UndisclosedUndisclosed50 - 249Hong Kong, Hong Kong
Services provided
25% Call Center Services25% CRM Consulting and SI25% Direct Marketing +1 service25% Sales OutsourcingDirect Marketing company Datatrade Group is based in Hong Kong, Hong Kong. Their services include Direct Marketing and CRM consulting and SI.
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UndisclosedUndisclosed1,000 - 9,999Hong Kong, Hong Kong
Services provided
20% Call Center Services20% Back Office Outsourcing20% Business Consulting +4 services10% AI Development10% BI & Big Data Consulting & SI10% Cloud Consulting & SI10% Logistics & Supply Chain ConsultingFounded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.
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$1,000+Undisclosed2 - 9Causeway Bay, Hong Kong
Services provided
30% Digital Strategy30% Email Marketing25% Marketing Strategy +1 service15% Sales OutsourcingFounded in 2023, Leadsourcing is a Digital Strategy company. Headquartered in Causeway Bay, Hong Kong, the team focuses on Digital Strategy and Email Marketing.
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$100,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Services provided
70% Sales Outsourcing30% Marketing StrategyBYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
Read moreSee All Locations (8)Hong Kong, Hong Kong
BYG Advantage, Ltd. 31/F., 148 Electric Road North Point
Hong Kong, Hong Kong 9990772 - 5
+852 2591-1801
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UndisclosedUndisclosed2 - 9Wanchai, Hong Kong
Services provided
30% Call Center Services30% Business Consulting15% Recruiting +3 services10% HR Consulting10% Staffing5% Back Office OutsourcingHelex Asia Ltd is a Wanchai, Hong Kong-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Services provided
80% Call Center Services20% Customer Service OutsourcingFounded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (5)Kowloon, Hong Kong
Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
Kowloon, Hong Kong852-2111 8333
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$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Services provided
60% Call Center Services40% Business ConsultingMaxvoice, a call center, is in Kowloon, Hong Kong. They focus on Call Center Services and Business Consulting.
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UndisclosedUndisclosed2 - 9Quarry Bay, Hong Kong
Services provided
20% Back Office Outsourcing20% Business Consulting20% CRM Consulting and SI +2 services20% Marketing Strategy20% Sales OutsourcingEstablished in 2021, Incrementum is a Marketing Strategy company. The team offers Marketing Strategy and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Hong Kong, Hong Kong
Services provided
15% Call Center Services75% Customer Service Outsourcing10% Back Office OutsourcingSee all 32 projectsAidey is a company specializing in Contact Center Services, providing solutions in Customer Support, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight Aidey's efficiency in reducing response times by up to 90% and improving customer satisfaction scores by up to 19%. Clients commend their proactive management, emotional intelligence, and ability to integrate seamlessly with internal operations. Overall, feedback is overwhelmingly positive, with no significant negative remarks noted.
14 of 14 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 14 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Integration Solutions Co
5.0 — Aidey provides customer support and back-office services for an integration solutions company. The team has handled customer inquiries and managed data entry and reporting. Read moreWas this helpful?
Industry Experience
Aidey demonstrates significant expertise in various industries, notably manufacturing, financial services, fitness, and education. Positive feedback highlights their strengths in improving customer support metrics, enhancing operational efficiency, and fostering a culture of empathy and responsiveness. Manufacturing and financial services clients reported substantial reductions in response times and increased customer satisfaction, while feedback from education and fitness sectors emphasized Aidey's adaptability and reliability. Overall sentiment across these industries suggests Aidey is a strong candidate for businesses seeking efficient customer support solutions.
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Manufacturing Financial services Fitness Software Real estate Media Education Hospitality & leisure Healthcare Business servicesWas this helpful?
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See All Locations (30)Hong Kong, Hong Kong
46/F, Lee Garden One 33 Hysan Avenue, Causeway Bay
Hong Kong, Hong Kong41 - 49
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$100,000+Undisclosed10 - 49Hong Kong, Hong Kong
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSee all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
Reviews mention Creative
The sentiment regarding Swivelt's creativity is notably positive, with clients highlighting their ability to deliver innovative solutions. One client specifically praised Swivelt for being 'fast, accurate, and creative' in developing a new CRM tool that significantly improved the sales team's efficiency. Overall, feedback suggests that Swivelt excels in creative problem-solving, contributing to successful project outcomes without any noted areas for improvement.-
Salesforce Implementation for IT Company
5.0 Mar 20, 2020The company is described as fast, accurate, and creative, which highlights their ability to deliver innovative solutions efficiently.
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Industry Experience
Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.
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Software Information technologyWas this helpful?
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See All Locations (16)Hong Kong, Hong Kong
701, 7/F, Tower Silvercord, 30 Canton Road Tsim Sha Tsui, Kowloon
Hong Kong, Hong Kong NA6 - 9
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$10,000+$150 - $199 / hr10 - 49Wan Chai , Hong Kong
Services provided
20% Call Center Services20% Branding20% Digital Strategy +2 services20% Search Engine Optimization20% Web DesignFounded in 1994, StormBrands is a branding firm. The firm focuses on Branding and Call Center Services.
Read moreSee All Locations (6)Wan Chai , Hong Kong
33 Lockhart Road
Wan Chai , Hong Kong852.9629.1046
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List of the Top 2 Hong Kong Call Center Companies & Voice Services
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$1,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Ability to deliver
30.2/40.016.2/20 Reviews6/10 Clients & Experience8.1/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+$100 - $149 / hr2 - 9Hong Kong, Hong Kong
Ability to deliver
19.6/40.015.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Hong Kong Islands, Hong Kong
Ability to deliver
8.1/40.00/20 Reviews2.4/10 Clients & Experience5.7/10 Market PresenceService focus
75% Call Center Services25% Other -
$10,000+Undisclosed10 - 49Wan Chai, Hong Kong
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed2 - 9KOWLOON, Hong Kong
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Sales Outsourcing -
$5,000+$25 - $49 / hr2 - 9Hong Kong, Hong Kong
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
15% Call Center Services50% Sales Outsourcing35% Other -
UndisclosedUndisclosed50 - 249Hong Kong, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Hong Kong, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+Undisclosed2 - 9Causeway Bay, Hong Kong
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$100,000+$100 - $149 / hr10 - 49Hong Kong, Hong Kong
Ability to deliver
13.2/40.00/20 Reviews8.5/10 Clients & Experience4.7/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
UndisclosedUndisclosed2 - 9Wanchai, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$100,000+Undisclosed10,000+North Point, Hong Kong
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services20% Other -
$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
UndisclosedUndisclosed2 - 9Quarry Bay, Hong Kong
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Hong Kong, Hong Kong
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
15% Call Center Services85% Other -
$100,000+Undisclosed10 - 49Hong Kong, Hong Kong
Ability to deliver
22.9/40.016.2/20 Reviews1.3/10 Clients & Experience5.3/10 Market PresenceService focus
30% Sales Outsourcing70% Other
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