SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
Over 16 years of experience
Over 1300 professionals on a team
Over 60 operational languages
PCI/DSS Certified Level L1 and Level L2 Service Provider
ISO/IEC 27001 certification
GDPR-, CCPA-, and HIPAA-compliance
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.7
/5
What Clients Have Said
SupportYourApp offers competitive pricing and good value for cost, with monthly investments ranging from $2,300 to $20,000 depending on the client size and needs. Clients appreciate the flexibility, responsiveness, and quality of service, highlighting strong communication and effective ticket management.
Many clients choose SupportYourApp due to their cultural fit and alignment with company values. This alignment fosters a collaborative partnership and enhances the overall working relationship.
Effective in Reducing Client Workload
By managing customer inquiries and support tasks, SupportYourApp allows clients to focus on core business activities. This has resulted in increased efficiency and the ability to allocate resources to strategic initiatives.
Commitment to Quality Service
SupportYourApp demonstrates a strong commitment to delivering quality service. Clients appreciate their dedication to meeting high standards and ensuring customer satisfaction through personalized and attentive support.
Challenges with Training and Consistency
Some clients noted initial challenges with training and consistency among support agents. While SupportYourApp is generally quick to address these issues, ongoing training and quality control are areas for potential improvement.
High Customer Satisfaction Ratings
SupportYourApp has helped clients achieve high customer satisfaction scores, often exceeding expectations. They have improved response times, resolution rates, and overall service quality, leading to positive feedback from clients' end customers.
Highly Responsive and Communicative
Clients consistently praise SupportYourApp for their responsiveness and clear communication. They maintain frequent contact with clients through virtual meetings, emails, and messaging apps, ensuring alignment and addressing any issues promptly.
Customer & Technical Support Services for Digital Platform
Customer Service Outsourcing
Confidential
Feb. 7202 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
"They are very flexible, responsible, and professional."
May 17, 2024
Technical Support Team Lead, Digital Platform
Anonymous
Financial services
Switzerland
51-200 Employees
Online Review
SupportYourApp provides customer communication and technical support services for a digital platform. The team — who understands Portuguese, English, and Spanish — handles emails and calls from customers.
Thanks to SupportYourApp, the client has seen a significant improvement in their CSAT scores and KPI for resolved tickets. The team has also helped the client improve their internal processes and documentation. Their flexibility to request, professionalism, and responsibility have been impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Support Team Lead of a financial services company
Describe what your company does in a single sentence.
We provide a digital platform that enhances efficiency, transparency and collaboration for supply chain information management
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We were looking for a team that would be able to take care of our customer communication and technical support.
We needed several people who could speak Portuguese (the Brazil variation), Spanish and English.
We had L1 and L2 tickets that needed to be taken care of.” 7
SOLUTION
How did you find SupportYourApp?
I wasn't involved in finding SYA as a business partner.
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We started out with 1 dedicated L2 support consultant who spoke Portuguese and English, 1 dedicated L1 support consultant who spoke English, and 1 shared L1 support consultant who worked with Spanish and English. Since then, due to a decrease in ticket volume, we have downscaled the team to 1 dedicated L2 support consultant (Portuguese, English), and 1 shared L1 support consultant (Spanish, English). The team has been working with emails and calls.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We saw an increase in our ‘Resolved tickets’ KPI and our CSAT. There were also significant improvements in our internal processes, since the SupportYourApp team has been very proactive and is always making suggestions on how we can improve our internal documentation.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We are very satisfied with our cooperation. They are very flexible, responsible, and professional. They deliver consistently good results which is just what we were looking for.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their flexibility and their sense of responsibility.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not that I can think of.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Customer Support for Smart Communication System Provider
Call Center ServicesCustomer Service Outsourcing
Confidential
Feb. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has very high-quality representatives."
Mar 25, 2024
CSM, Cardo Systems
Dana Hay
Verified
Telecommunications
Ra'anana, Israel
51-200 Employees
Online Review
Verified
SupportYourApp provides phone and email customer support for a smart communication system provider. Their team processes customer queries in different languages and at different difficulty levels.
SupportYourApp has helped streamline the communication between the client and their customers. Thus, the team has increased from one to six consultants who help the client solve issues efficiently. They're also very professional and communicative, and each member is of high quality.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CSM of Cardo Systems
Describe what your company does in a single sentence.
Smart communication systems Specializing in systems for helmets or activities outside the helmet
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Handling and solving customer written cases
Handling customer and dealers calle
To provide premium service worldwide while maintaining customer satisfaction
SOLUTION
How did you find SupportYourApp?
Online Search
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The SupportYourApp team handles phone and email communication with our customers. Our taem of support consultants covers various hours and processes cases of varying degree of difficulty and in different languages (support in different countries)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
SupportYourApp helped us streamline communication with our customers. Since we started working with them, we have expanded our support team from 1 to 6 consultants, which allows us to resolve customers’ issues faster and more effectively
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Both the team’s management and the consultants themselves are always very professional. Our communication is always on-point. Upon request, SupportYourApp provides us with the information and answers we need.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The quality of their communication and the professionalism of their team. SupportYourApp has very high-quality representatives
Are there any areas for improvement or something SupportYourApp could have done differently?
No...
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Content Moderation Services for Music Distribution Company
Back Office Outsourcing
Confidential
Jan. 2019 - Ongoing
4.0
Quality
4.0
Schedule
4.5
Cost
3.5
Willing to Refer
4.0
"A simple day-to-day communication with them is pleasant and always to the point."
Mar 25, 2024
Head of Content Operations, Music Distribution Company
Anonymous
Verified
Arts, entertainment & music
Stockholm, Sweden
11-50 Employees
Online Review
Verified
SupportYourApp provides back-office outsourcing services to a music distribution company. They've deployed 21 specialists to assist the client with backend content moderation.
SupportYourApp is productive, attentive to the client's needs, and able to scale their team to adapt to the firm's requirements. The team also provides open, positive communication via email, messaging apps, and online meetings. Moreover, they make personal development plans for their consultants.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Content Operations of a music distribution company
Describe what your company does in a single sentence.
Music distribution and record label services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Our primary goal was to hire a company that would help us with our content moderation.
SOLUTION
How did you find SupportYourApp?
Online Search
Other
Why did you select SupportYourApp over others?
High ratings
How many teammates from SupportYourApp were assigned to this project?
20
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provided us with a back-end content moderation team that consisted of 21 specialists. Unfortunately, I cannot go into detail because of our internal NDAs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Can’t reveal due to the NDAs.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp is always very mindful of our needs. Our communication has always been very positive and open. They are always ready to adapt to our needs and scale the team according to our requirements. The team’s Team Lead and Service Delivery Manager are taking care of the consultants’ personal development plans. A simple day-to-day communication with them is pleasant and always to the point.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Adaptability and productivity.
Are there any areas for improvement or something SupportYourApp could have done differently?
No comments
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.0
NPS
Customer Service Outsourcing for iGaming Development Studio
Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We're impressed by the team’s ability to improve and scale their services fast and without losing any quality."
Jan 17, 2024
Technical Support Team Lead, RubyPlay
Sergey Bezlunnyi
Gaming
Malta
51-200 Employees
Online Review
An iGaming development studio has hired SupportYourApp to provide tier-one support and troubleshooting services. The team handles requests through emails, chats, and calls.
Thanks to SupportYourApp, the client has improved the relationships with customers, level of user trust, and performance. The team is prompt, transparent, and communicative through biweekly calls, emails, and messaging apps. Overall, they're highly responsive to the client's needs and concerns.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Support Team Lead of RubyPlay
Describe what your company does in a single sentence.
We are an iGaming development studio.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Tier 1 support and troubleshooting
FAQ composing and maintaining
Monitoring our system’s status”
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have a team of 5 consultants who work 24/7. As I wrote before, they handle tier 1 support requests and other tasks we have delegated to them. They work with emails, chats, and calls.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We started forming stronger relationships with our customers, increased the level of user trust and our team improved its performance.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have bi-weekly calls with our delivery manager. They are always very prompt and transparent in their communication and in their responses to our questions and concerns.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're impressed by the team’s ability to improve and scale their services fast and without losing any quality
Are there any areas for improvement or something SupportYourApp could have done differently?
Not at this moment.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Financial Services Company
Call Center Services
Confidential
May 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Each request is processed in a timely manner and with high quality."
Nov 10, 2023
Employee, Financial Services Company
Anonymous
Financial services
Lithuania
Online Review
SupportYourApp provides call center services for a financial services company. The team handles incoming calls, answers inquiries, and assists customers with product functionality.
SupportYourApp provides high-level support to customers, meeting KPIs and the client's expectations. They are easy to work with and have excellent communication skills. Moreover, they process requests in a timely manner and with the highest quality possible.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the NDA of a financial services company
Describe what your company does in a single sentence.
NDA
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Voice Support
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Build a support call center, work on incoming calls and assist customers with the project functionality.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Provide high-level support to the customers. Meet KPIs.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
It is a pleasure to work and communicate with the management. Each request is processed in a timely manner and with high quality.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The way to deliver their services, communication with management.
Are there any areas for improvement or something SupportYourApp could have done differently?
None at the moment.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Ongoing Support for Food & Beverage Delivery Company
Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're great self-starters, very communicative, and they take pride in the work they complete."
Apr 27, 2023
Customer Operations Manager, Food & Beverages Company
Anonymous
Other industries
Los Angeles, California
51-200 Employees
Online Review
SupportYourApp provides ongoing support for a food and beverage company. The team is responsible for live order support via SMS and phone calls, continuous delivery monitoring, and reimbursement sheet updates.
Thanks to SupportYourApp's help, the client has lowered response times and increased retailer support provided. The team communicates effectively with the client, follows through with schedules, and proactively improves business processes. Overall, the client is satisfied with their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Operations Manager of a food & beverages company
Describe what your company does in a single sentence.
We deliver cannabis and alcohol to your door.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Increased support for our merchant partners
Increased map support
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Pricing fit our budget
What was the size of SupportYourApp’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SYA agents are responsible for the following: Retailer live order support (SMS, phone) CD monitoring DSP outreach Update DSP Reimbursement sheet
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Lowered response times and increased retailer support
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They're great self-starters, very communicative, and they take pride in the work they complete.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
I've been impressed in their communication, care for our business, and overall follow-through.
Are there any areas for improvement or something SupportYourApp could have done differently?
Clarification of services offered at the management level.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
BPO for Clothing Manufacturer
Customer Service OutsourcingPEO/Employee Leasing
Confidential
Nov. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always delivered on time and met all our needs."
Apr 21, 2023
Team lead of Customer Care, Anastasiia Hafiychuk
Anastasiia Hafiychuk
Retail
Kyiv, Ukraine
51-200 Employees
Online Review
SupportYourApp carries out BPO services for a clothing manufacturer. They provide the client with two English- and Ukrainian-speaking consultants to assist their in-house team during the high-season periods.
Thanks to SupportYourApp, the client has gained their end customer's satisfaction. They can also answer a significant number of customer inquiries during their high-season sales and maintain the first reply time. The vendor's effective communication, availability, and collaboration are commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Team lead of Customer Care of Anastasiia Hafiychuk
Describe what your company does in a single sentence.
Our company manufactures high-quality, multipurpose clothing.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We were looking for a professional support provider that would take care of our customers and their requests during a high-flow season.
SOLUTION
How did you find SupportYourApp?
Online Search
Referral
Why did you select SupportYourApp over others?
Referred to me
Company values aligned
What was the size of SupportYourApp’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
2 English- and Ukrainian-speaking dedicated consultants assist our in-house team during high-season periods. They take care of email, chat, and even social media requests and questions, which allows our team to effectively take care of our customers on decent level and timely manner during high sales.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
bigger number of customer inquiries is answered during our high-season sales.
level of customer satisfaction is kept high (>90%).
first reply time is maintained.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We mostly communicate with our Service Delivery Manager, who takes care of the team and can set up meetings with their top management, should we need them. She is available to us at any time and can always answer questions about any aspect of our collaboration. They always delivered on time and met all our needs.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email
Messaging App
What did you find most impressive or unique about this company?
1. Willingness to find the best solution for the particular case.
2. Level of team education and onboarding.
3. The speed and the quality of their communication and feedback.
Are there any areas for improvement or something SupportYourApp could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service for E-Bike & E-Scooter Sharing Operator
Customer Service Outsourcing
$50,000 to $199,999
Oct. 2020 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"They are flexible and quick learners."
Mar 22, 2023
Head of Operations, Zipp Mobility Limited
Anonymous
Verified
Other industries
Ireland
11-50 Employees
Online Review
Verified
SupportYourApp provides customer service support for an e-bike and e-scooter sharing operator. After learning the client's goals, they work on responding to customers and handling tickets.
The client has seen a low ticket count while working with SupportYourApp. The team is quick to respond to needs, and they show flexibility throughout. Further, they communicate effectively through emails and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Operations of Zipp Mobility Limited
Describe what your company does in a single sentence.
E-bike and e-scooter sharing operator.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
customer service
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Good value for cost
What was the size of SupportYourApp’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Quick responses to customer service tickets
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
low ticket count
quick response times
Describe their project management. Did they deliver items on time? How did they respond to your needs?
yes on time. They were quick to respond to needs
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
They are flexible and quick learners.
Are there any areas for improvement or something SupportYourApp could have done differently?
none
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
BPO Services for Marketing Platform
$10,000 to $49,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
3.0
Willing to Refer
5.0
"Their speed in addressing the matters that need to be addressed is impressive."
May 5, 2021
Head of Support, Marketing Platform
Anonymous
Verified
Advertising & marketing
Athens, Greece
11-50 Employees
Online Review
Verified
Supplementing an in-house support team, SupportYourApp provides customer support services for a marketing platform. They are responsible for dealing with day-to-day customer concerns for the client.
SupportYourApp is highly efficient in resolving issues, the success of which is reflected in the growing number of positive reviews they receive from the client's customers. A collaborative partner, they communicate effectively with the client to develop strategies that fit the client's goals.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the Head of the Support team.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp?
SupportYourApp provides us with a Support Agent.
SOLUTION
How did you select this vendor and what were the deciding factors?
Online Search
Describe the project in detail and walk through the stages of the project.
The support team deals with everyday issues of customers and is responsible for the solution of them as well as the escalation to the appropriate department if needed.
How many resources from the vendor's team worked with you, and what were their positions?
We have one employee from SupportYourApp - they are covering one of our Support Agents positions.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We see more and more positive reviews from customers regarding not only the speed but also the efficiency of our team!
How effective was the workflow between your team and theirs?
It is now very effective - we found our common ground in order to have both sections happy!
What did you find most impressive or unique about this company?
Their speed in addressing the matters that need to be addressed is impressive.
Are there any areas for improvement or something they could have done differently?
Nope
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
5.0
NPS
Technical Support for Analytics Platform
Call Center Services
$10,000 to $49,999
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were impressed with their communication skills and empathy towards the customers."
Mar 31, 2021
Head of Client Support, Analytics Platform
Anonymous
Verified
Other industries
Austria
201-500 Employees
Online Review
Verified
SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform.
SupportYourApp continues to support the client as they achieve their goals and have provided pleasing results so far. Their workflow is effective and the team is always a pleasure to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Our team is developing and running a platform that provides data collection, harmonization and analytics for marketers. I am a Head of Client Support.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp?
We hired SupportYourApp for L2 and L3 phone and email technical support.
What were your goals for this project?
We were expanding our operation to more countries, and were looking for a support partner to help us with L2 and L3 technical support. Our initial goal was to extend our coverage hours and provide support for customers overseas. Cost efficiency and high security standards were our other goals at the time
SOLUTION
How did you select SupportYourApp?
We selected SupportYourApp because of how tech-savvy and flexible their team was and still is. Communicating with them during the choosing process was also very pleasurable. One could say we just clicked with them.
Describe the project in detail.
SupportYourApp handles our L2 and L3 technical support. They are responsible for email and phone communication with our customers.
What was the team composition?
We have 2 English-speaking consultants. They are now very well-integrated into our system. We see them as a part of our team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We are on the way to achieving all our goals, and we are very pleased with the results.
How effective was the workflow between your team and theirs?
Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure.
What did you find most impressive about this company?
We were impressed with their communication skills and empathy towards the customers.
Are there any areas for improvement?
Everything is great.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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81 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
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