Home Call Centers United States Utah Salt Lake City

Top Call Center Services & Voice Services in Salt Lake City

Ratings Updated: March 18, 2025

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Featured

What are Featured Providers?

SalesRoads

4.9 63 reviews
Premier Verified

$5,000+

Undisclosed

50 - 249

Serves Salt Lake City, UT

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

SalesRoads is a telemarketing services company specializing in outbound call center and customer support services. The firm receives overwhelmingly positive feedback, with a notable emphasis on their effective lead generation and consistent execution, as cited by nearly all reviewers. Their project management and ability to integrate seamlessly into clients' operations are highly praised, although initial onboarding could be improved.

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Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves Salt Lake City, UT

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company that provides comprehensive Contact Center Services, including outbound call center and telemarketing services. With a strong 90% positive feedback rate, clients commend their innovative approach, responsiveness, and ability to integrate seamlessly with internal teams. However, some clients noted room for improvement in empathetic customer interaction and maintaining sustained results over time.

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Reviews mention Hard working

Clients consistently praise Martal Group for their hard work and dedication. For instance, one client noted their innovative approach and commitment to refining strategies, stating they are 'very hardworking and innovative.' Another highlighted their ability to quickly grasp complex business needs, reflecting their strong commitment to client success. Overall, the sentiment surrounding Martal Group's work ethic is overwhelmingly positive, with multiple clients emphasizing their diligence and effectiveness in project execution.

Lead Gen & Sales Engagement for Crowdsourcing Company

5.0 Oct 16, 2023

Martal Group has also offered a high degree of consistency. They’re very hardworking and innovative, so they always tell us what has changed, what they’re doing differently, and what new approaches they’re trying. For example, they observe our competitors to see what they’re doing and what results they’re getting.

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Staff Augmentation & Advertising for Marketing Tech Platform

5.0 May 20, 2022

They are a hard-working team that acts as an extension of our own in-house efforts.

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Lead Generation for Health Data Firm

5.0 Jun 18, 2020

The team performed and communicated very well with us and the customers. Martal Group understood exactly what we were trying to accomplish, and they worked hard to help us get there.

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7 of 12 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Consulting Co

5.0 — Martal Group provided call center services for a consulting company. The team called target organizations to secure meetings for the client’s field salesforce in an effort to generate leads. Read more

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Salt Lake City, UT

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Hard working

Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Salt Lake City, UT

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Hard working

Clients consistently commend Helpware for their hard-working nature, highlighting the dedication of their agents and leadership. One client noted the responsiveness and readiness of the team to assist in various situations, emphasizing their commitment to meeting client needs. The first agent hired demonstrated significant ownership of tasks, contributing to a seamless workflow. Overall, the sentiment reflects a strong appreciation for Helpware's diligent efforts and effective collaboration.

Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

Their friendless and composure regardless of what situation we were dealing with was always very welcome. From the agents to the leadership, everyone was always so ready and willing to help. The team's general responsiveness is yet another reason to be appreciative to be working with Helpware. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.

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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner

5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more

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Georgia (1)

New Zealand (1)

United States (39)

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Launch Leads

4.9 4 reviews

$5,000+

Undisclosed

50 - 249

Salt Lake City, UT

Services provided

100% Sales Outsourcing

Launch Leads specializes in Contact Center Services, focusing on appointment setting and outbound call center solutions. The company receives positive feedback for its competitive pricing and management support, achieving an 18-20% lead-to-demo conversion rate. Clients appreciate the strong communication and relationship-building skills demonstrated by the team, including close collaboration with project managers.

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Reviews mention Professional

Clients consistently commend Launch Leads for their professionalism and ability to establish meaningful connections with potential customers. One review highlighted their dedication, stating they were 'professional, passionate, and capable' while another noted their seamless integration into existing workflows as 'consummate professionals.' The clarity of communication and responsiveness to inquiries were also praised, reinforcing a positive overall sentiment towards their professional conduct.

Lead Generation for Digital Marketing Agency

5.0 Oct 18, 2022

I am actually pleasantly surprised at how simple the integration of their team into our workflow was. They are consummate professionals who mold their processes to your lead generation efforts.

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0 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Business Services Company

5.0 — Launch Leads provides call center services for a business services company. The team generates opportunities in specific industries and schedules appointments for the sales team. Read more

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Rancho Santa Margarita, California (1)

Salt Lake City, Utah (1)

Burlington, New Jersey (1)

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Davinci Virtual Office Solutions

4.5 20 reviews

Undisclosed

< $25 / hr

50 - 249

Salt Lake City, UT

Services provided

100% Call Center Services

Davinci Virtual Office Solutions specializes in Contact Center Services, providing Customer Support, Inbound and Outbound Call Center, and Telephonic Support. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their promptness and professionalism. Clients note significant cost savings and improved call management, with 90% mentioning seamless call handling and a marked reduction in missed calls.

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Reviews mention High-quality work

Clients consistently commend Davinci Virtual Office Solutions for delivering high-quality work and exceptional customer service. For instance, a managing partner noted their stellar experience and understanding of client needs, while a CEO highlighted their professional demeanor and effectiveness in call handling. Another review emphasized the company's efficient processes, stating that they felt like having actual employees. Overall, the sentiment surrounding the quality of work provided is overwhelmingly positive, with clients expressing satisfaction and recommending their services.

Virtual Receptionist & Office Services for Medical CRM Company

5.0 Sep 26, 2018

Everyone that works with them is professional. They answer our calls and make sure they provide top-notch services. It’s rare to find companies with that much staff and that level of consistency.

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Call Flow Handling for Property Management Company

4.5 Sep 25, 2018

I can sum it up by simply saying they provide a tremendous service.

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Data Entry and Billing Services for Business Services Company

4.5 Nov 2, 2017

They provide good quality and detail.

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7 of 16 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Answering Services for Mental Health Medical Clinic

5.0 — Using a script, Davinci Virtual Office Solutions follows industry best practices while answering phones for a mental health and substance abuse clinic. They take messages and relay them to the Read more

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Fort Lauderdale, Florida (1)

Miami, Florida (3)

Panama City, Florida (1)

Decatur, Georgia (1)

Kansas City, Missouri (1)

Austin, Texas (1)

Ames, Iowa (1)

Chicago, Illinois (1)

East Lansing, Michigan (1)

Saginaw, Michigan (1)

Albany, New York (1)

New York City, New York (2)

Santa Monica, California (1)

Provo, Utah (1)

Scottsdale, Arizona (1)

Brazil, Indiana (1)

Lindon, Utah (1)

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Featured

What are Featured Providers?
Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Salt Lake City, UT

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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Miami, Florida (1)

Raleigh, North Carolina (1)

Brooklyn, New York (1)

New York City, New York (1)

Los Altos, California (1)

San Rafael, California (1)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Salt Lake City, UT

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Puts the customer first

The feedback from clients highlights Hit Rate Solutions' strong commitment to customer satisfaction. One client noted the company's proactive approach in ensuring follow-ups with customers, which significantly improved their service efficiency. Additionally, the availability of dedicated managers for immediate communication and project adjustments further exemplified their customer-first mentality. Overall, clients expressed high satisfaction with the responsiveness and adaptability of Hit Rate Solutions, indicating a strong alignment with their needs.

Phone Answering & Data Encoding Services for Locksmith Firm

5.0 Dec 2, 2023

Every thing that i need to change with my project i got manger that i can send message right away and we can do the change to make it fit for my needs. Also there is another manager always keep checking up with me that im happy with my project and with my associates. They are committed to the project. They taking care for that A-Z if some associate is getting sick they taking care for change of shift also if associate need days off they take care for all the changes which is save me a lot of time that i don't need to take care for that kind of staff.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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United States (9)

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HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Salt Lake City, UT

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

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Reviews mention Easy to work with

Clients consistently highlight HelpSquad's ease of collaboration and responsiveness. One director noted their team was 'very easy to work with' and appreciated their flexibility in making changes promptly. Another client emphasized the team's 'very responsive' nature, indicating a strong willingness to enhance the customer experience. Overall, the sentiment reflects a high level of satisfaction with HelpSquad's cooperative approach and adaptability.

Customer Service Outsourcing for Medical Company

5.0 Aug 1, 2024

HelpSquad is very timely and great to work with. I highly recommend them. HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.

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Live Chat Support Services for Consumer Products Company

5.0 Jul 30, 2024

The HelpSquad team was very responsive and always willing to work with us on bettering the chat experience. Their responsiveness is impressive.

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6 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more

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Rochester, Minnesota (1)

Lexington, Kentucky (1)

Oak Brook, Illinois (1)

Lawrenceville, New Jersey (1)

Hatboro, Pennsylvania (3)

Quakertown, Pennsylvania (1)

Souderton, Pennsylvania (1)

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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sandy, UT

Services provided

50% Call Center Services

40% Customer Service Outsourcing

10% Business Consulting

NICE inContact is a contact center services provider specializing in inbound call center and customer support services. Overall, the reviews highlight their updated tools, strong communication, and responsive customer care services, with around 75% of reviewers mentioning the quality of their call handling and customer service. However, some feedback indicates areas for improvement in employee engagement due to high turnover.

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Reviews mention High-quality work

Clients have consistently praised NICE inContact for delivering high-quality work that meets their expectations. One review highlighted that the service provider's quality is 'good and it meets what they offer,' while another emphasized the provision of 'updated tools, good support, and competitive prices.' Overall, the sentiment reflects satisfaction with the quality of services provided, with clients noting significant improvements in accessibility and cost savings.

IVR Services

4.5 Dec 21, 2017

The quality of work is good and it meets what they offer.

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0 of 4 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

IVR Services

4.5 — Read more

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Cedar Hill, Texas (1)

New York City, New York (1)

San Jose, California (1)

Ashburn, Virginia (1)

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AdvancedMD

5.0 1 review

$1,000+

< $25 / hr

250 - 999

South Jordan, UT

Services provided

15% Call Center Services

75% Back Office Outsourcing

10% Customer Service Outsourcing

AdvancedMD is a company specializing in back-office services, including Call Center and Customer Support Services. Reviews highlight their ability to deliver organized, efficient service that reduces client workload and stress, with consistently favorable results. Approximately 100% of reviewers commend their capability to enhance workflow and create a comforting work atmosphere.

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1 of 1 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing for Hospitality Company

5.0 — Read more

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MarketStar

Not yet reviewed

$50,000+

$25 - $49 / hr

1,000 - 9,999

Ogden, UT

Services provided

65% Sales Outsourcing

15% Customer Service Outsourcing

10% Digital Strategy +1 service

10% Marketing Strategy

MarketStar is a Sales Outsourcing company. Located in Ogden, Utah and Dublin, Ireland, the firm provides Sales Outsourcing and Customer Service Outsourcing.
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Apello

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

West Valley City, UT

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Established in 1934, Apello is an answering service and Customer Service Outsourcing company. The team provides Call Center Services and Customer Service Outsourcing and is in West Valley City,
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Squeeze

5.0 1 review

$25,000+

Undisclosed

250 - 999

Orem, UT

Services provided

45% Call Center Services

36% Sales Outsourcing

19% Customer Service Outsourcing

Squeeze is a content creation and marketing company specializing in generating engagement through valuable informational content and strategic outreach. The feedback is overwhelmingly positive, with clients highlighting the high return on investment and consultative approach, resulting in long-term partnerships and minimal complaints. Their adaptability and ongoing collaboration are praised, with 100% of reviewers noting their effective project management and tailored strategies.

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Featured

What are Featured Providers?
SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Salt Lake City, UT

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

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Reviews mention Timely

Clients express a highly positive sentiment regarding SureCall's timeliness, highlighting their ability to deliver results ahead of schedule. One client noted that SureCall consistently provided responses earlier than promised, which facilitated project momentum and swift service initiation. Additionally, the specialized team engaged effectively, ensuring rapid implementation of tailored solutions. Overall, feedback emphasizes SureCall's commitment to promptness and efficiency in meeting client needs.

Call Center Services for Exotic Car Dealership

5.0 Oct 3, 2024

They seemed to always deliver earlier than promised. We would agree on a date and they were back to us consistently ahead of schedule. This helped us to keep the momentum of the project and start our service fast.

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5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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United States (4)

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Blue Valley Marketing

4.9 15 reviews
Verified

$5,000+

$25 - $49 / hr

250 - 999

Serves Salt Lake City, UT

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.

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Reviews mention Hard working

Clients have consistently praised Blue Valley Marketing for their hard work and dedication. One review highlighted their team's responsiveness and timely delivery, stating they 'responded quickly' and 'delivered on time.' Another client emphasized their 'dedicated work' and 'highly skilled employees,' indicating a strong commitment to excellence. Overall, the sentiment reflects satisfaction with Blue Valley Marketing's hardworking approach, contributing to successful project outcomes.

Call Center Sevices for Hotel

5.0 Oct 2, 2023

They responded quickly to us during the project time and they also delivered on time. They were dedicated to work and have highly skilled employees to handle services.

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9 of 10 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Sevices for Hotel

5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more

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Orlando, Florida (1)

Sandy Springs, Georgia (1)

Nashville, Tennessee (1)

Chicago, Illinois (1)

Grand Rapids, Michigan (1)

Southfield, Michigan (1)

Newark, New Jersey (1)

New York City, New York (2)

Milwaukee, Wisconsin (1)

Neenah, Wisconsin (1)

Santa Clara, California (1)

Fort Atkinson, Wisconsin (1)

Las Vegas, New Mexico (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Salt Lake City, UT

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Hard working

Clients consistently highlight the hard-working nature of six eleven global services, noting their dedication to meeting project needs. One client emphasized their impressive work ethic, stating, 'What six eleven does best is working very hard and listening to our directions very well.' This sentiment reflects a strong overall appreciation for their commitment to delivering quality service, as evidenced by high customer satisfaction scores achieved through their efforts.

Customer Service Outsourcing for Online Yoga Instructions Co

4.0 Feb 10, 2023

What six eleven does best is working very hard and listening to our directions very well. We’re very clear and concise with our instructions. Still, we really appreciate how hard they work to meet our needs.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company

5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more

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Malaysia (1)

United States (6)

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Solidify Marketing

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

West Jordan, UT

Services provided

20% Pay Per Click

20% Sales Outsourcing

20% Search Engine Optimization +2 services

20% Web Design

20% Web Development

SEO agency Solidify Marketing was established in 2012. The company specializes in Search Engine Optimization and Pay Per Click.
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inlingua Utah

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Salt Lake City, UT

Services provided

10% Call Center Services

80% Translation

10% Video Production

Inlingua Utah is a Translation company established in 1996. The team focuses on Translation and Call Center Services and is based in Salt Lake City, Utah.
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What are Featured Providers?
Protel BPO

5.0 12 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Salt Lake City, UT

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Protel BPO is a contact center services provider specializing in inbound and outbound call handling, customer support services, and telephonic support. With an emphasis on efficiency and customer care, they consistently receive positive feedback for their professional service and responsiveness. Approximately 85% of reviewers highlight their ability to enhance customer satisfaction and reduce wait times, making them a reliable partner for diverse industries.

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Reviews mention Reliable

Protel BPO has received consistent praise for their reliability and strong partnership approach. Clients emphasize their attentiveness to requests and effective communication, noting that Protel's team is always available and willing to go the extra mile, even working outside contracted hours when necessary. One client highlighted the company's commitment to enhancing customer experience, describing Protel BPO as highly accommodating and dedicated to their success, reflecting an overall positive sentiment regarding their reliability.

Call Center Services for Retail Company

5.0 Aug 11, 2024

Protel BPO has highly skilled professionals and work as true partners. They are always attentive to our requests and our customer's needs. We are able to communicate with the Protel team in real time via, phone, e-mail and even WhatsApp when needed. Their supervisors are always available. Protel is very accommodating, and reliable. They like to think outside the box and come up with creative recommendations. At times (when needed) they will work outside their contracted hours to resolve customer issues.

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8 of 8 Call Center Services reviews are 5 stars

5 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Utility Company

5.0 — Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer Read more

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England (1)

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Belkins

4.9 222 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Salt Lake City, UT

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation and Contact Center Services company that excels in outbound email and telephonic support. With a strong emphasis on personalized outreach and appointment setting, their work consistently garners positive feedback, with over 90% of reviews highlighting their efficiency and proactive communication. Clients frequently commend their ability to foresee challenges and adapt strategies for improved results, offering great value for cost.

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Reviews mention Hard working

Clients consistently commend Belkins for their hard-working nature, highlighting their dedication and proactive approach. One client noted, 'They are really hard-working. They test and try and look for new ways to achieve the target numbers. They just never give up.' Another remarked on their 'drive and strong work ethic,' which contributed to exceeding performance expectations. Overall, the sentiment surrounding Belkins' work ethic is overwhelmingly positive, with no reported negative experiences.

Email Mktg, Sales & Call Center Services for Mktg Agency

5.0 Nov 1, 2023

The Belkins team is very dedicated to their work, apparently. They took care of our business like it was their own. All reps have wonderful communication skills and consistently provide timely performance reports and updates.

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Appointment Setting for Batteries Supplier

4.0 Apr 12, 2023

We were most impressed by their ability to deliver on their promises and their willingness to work closely with us to ensure our success. They are a true partner in our success.

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Lead Generation Services for Energy Efficiency Company

5.0 Mar 10, 2023

Belkins has exceeded our expectations. Initially, Belkins had committed to providing us with 18 appointments during our engagement, but have thus far booked a total of 30 appointments. What is even more impressive is that Belkins is not resting on their laurels, but continues to work diligently to generate more appointments, even after surpassing their target.

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Lead Generation for HR Tech Company

5.0 May 2, 2022

They are really hard-working. They test and try and look for new ways to achieve the target numbers. They just never give up.

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Lead Generation for Consulting Firm

5.0 Mar 22, 2022

They're responsive, professional, attentive to detail, and hard-working, so I can't think of any advice for improvement.

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41 of 43 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Account-Based Marketing for IT Services Company

5.0 — Belkins executed a targeted account-based marketing campaign for an IT services company. The tasks included identifying potential clients, creating outreach campaigns, cold calling, Read more

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Australia (1)

Belgium (2)

Canada (8)

Chile (1)

Cyprus (1)

Czech Republic (1)

Denmark (2)

Estonia (6)

Finland (1)

Germany (5)

India (1)

Ireland (2)

Israel (1)

Latvia (2)

Lithuania (1)

Mexico (1)

Netherlands (2)

Norway (2)

Poland (3)

Portugal (2)

Romania (1)

Russia (2)

Singapore (2)

Slovenia (1)

Switzerland (1)

Ukraine (20)

United States (133)

England (5)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

10% Call Center Services

60% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Business Consulting

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Accommodating

Clients consistently highlight TDCX's accommodating nature, emphasizing their willingness to adapt to evolving business needs. One client noted the team's dedication to meeting requests based on learnings and their openness to changes, which is crucial for startups. Another mentioned TDCX's agility in managing workforce adjustments as business forecasts change, demonstrating a proactive partnership approach. Overall, the sentiment reflects a strong appreciation for TDCX's flexibility and commitment to collaborative growth.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The managers are very easy to work with, there is alignment and also trust between us. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.

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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Constant communication and ability to circle back on complex problem statements given by our teams to TDCX. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company

5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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ROI CX Solutions

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

American Fork, UT

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +1 service

20% Sales Outsourcing

ROI CX Solutions is an American Fork, Utah-based call center company. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2008.
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Fenix Venture

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Layton, UT

Services provided

35% Business Consulting

35% Sales Outsourcing

30% Funding & Investment

In and Layton, Utah, Fenix Venture is a midsize Business Consulting company. Their services include Business Consulting and Sales Outsourcing.
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Boomsourcing

Not yet reviewed

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% AI Consulting +4 services

10% Data Annotation Services

10% Sales Outsourcing

5% Back Office Outsourcing

5% Content Moderation Services

Boomsourcing is a call center service founded in 2002. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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Target River

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Salt Lake City, UT

Services provided

20% Advertising

20% Sales Outsourcing

15% Branding +3 services

15% Pay Per Click

15% Public Relations

15% Search Engine Optimization

Target River, an Advertising company, offers Advertising and Sales Outsourcing. The company is in Salt Lake City, Utah and Encinitas, California.
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Convirza

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Draper, UT

Services provided

100% Sales Outsourcing

In Draper, Utah, Convirza is a small Sales Outsourcing company. Their services include Sales Outsourcing.
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hyperspace

Not yet reviewed

$5,000+

$150 - $199 / hr

2 - 9

Salt Lake City, UT

Services provided

20% BI & Big Data Consulting & SI

20% Blockchain

20% Branding +2 services

20% Product Design

20% Sales Outsourcing

Hyperspace is a branding firm. The Salt Lake City, Utah-based company was launched in 2016. Their team provides Branding and Product Design.
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AvantGuard Monitoring Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Ogden, UT

Services provided

100% Call Center Services

In Ogden, Utah, AvantGuard Monitoring Centers is a midsize phone answering service. The team focuses on Call Center Services.
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CallForce

Not yet reviewed

$1,000+

$150 - $199 / hr

50 - 249

Provo, UT

Services provided

100% Call Center Services

Located in Provo, Utah, CallForce is a phone answering service. Launched in 2016, the team focuses on Call Center Services.
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AlphaGraphics

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Salt Lake City, UT

Services provided

10% Email Marketing

10% Graphic Design

10% Mobile App Development +7 services

10% SMS Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Production

10% Web Design

10% Web Development

AlphaGraphics is a social media marketing firm. The Lakewood, Colorado-based company was launched in 1970. Their team specializes in Social Media Marketing and Email Marketing.
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Focused Engagement

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Salt Lake City, UT

Services provided

20% Search Engine Optimization

20% Video Marketing

20% Web Design +4 services

10% Branding

10% Corporate Training & Coaching

10% SMS Marketing

10% Sales Outsourcing

Focused Engagement is a small Salt Lake City, Utah-based SEO agency. The team offers Search Engine Optimization and Web Design.
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Wells Digital Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

South Jordan, UT

Services provided

25% Sales Outsourcing

25% Search Engine Optimization

25% Web Design +1 service

25% Web Development

Wells Digital Media is a SEO agency. Their team is headquartered in South Jordan, Utah. The agency offers Search Engine Optimization and Web Design.
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LT3 Strategy

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cottonwood Heights, UT

Services provided

30% Business Consulting

30% Corporate Training & Coaching

20% Sales Outsourcing +2 services

10% Advertising

10% Market Research

LT3 Strategy, a Business Consulting company, is headquartered in Cottonwood Heights, Utah. They specialize in Business Consulting and Corporate Training & Coaching.
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Gradari

Not yet reviewed

$1,000+

$100 - $149 / hr

Freelancer

Vineyard, UT

Services provided

35% Pay Per Click

35% Social Media Marketing

30% Sales Outsourcing

Established in 2023, Gradari is a small social media marketing agency based in Vineyard, Utah. Their team offers Social Media Marketing and Pay Per Click.
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Rain Global

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Orem, UT

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Executive Search

20% Staffing

Rain Global is a Business Consulting company located in Orem, Utah. They focus on Business Consulting and Call Center Services and were established in 2023.
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Fiture Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Ogden, UT

Services provided

20% E-Commerce Development

20% SMS Marketing

20% Sales Outsourcing +3 services

20% Social Media Marketing

10% Content Marketing

10% Market Research

Fiture Marketing is a social media marketing firm located in Ogden, Utah. The team offers Social Media Marketing and E-Commerce Development.
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Tuple

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lehi, UT

Services provided

20% SMS Marketing

20% Search Engine Optimization

20% Web Design +4 services

10% Branding

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

Tuple is a SEO company. Established in 2017, the firm is located in Lehi, Utah. Their services include Search Engine Optimization and Web Design.
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Hook'd IT Up

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Heber City, UT

Services provided

15% Pay Per Click

15% Search Engine Optimization

15% Social Media Marketing +5 services

15% Web Design

10% Branding

10% Email Marketing

10% Logo

10% Sales Outsourcing

Hook'd IT Up is a social media marketing agency. Based in Heber City, Utah, the firm was established in 2015. Their services include Social Media Marketing and Search Engine Optimization.
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xClosure

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

South Jordan, UT

Services provided

20% Call Center Services

30% Direct Marketing

20% Social Media Marketing +3 services

10% Search Engine Optimization

10% Web Design

10% Web Development

Launched in 2007, xClosure is a Direct Marketing company. Their team provides Direct Marketing and Call Center Services.
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DigiBiz Inc

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Orem, UT

Services provided

20% Search Engine Optimization

20% Web Development

15% Content Marketing +4 services

15% Sales Outsourcing

10% Marketing Strategy

10% Pay Per Click

10% Social Media Marketing

DigiBiz Inc is a small Orem, Utah-based SEO company. Their services include Search Engine Optimization and Web Development.
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