CoDev

BACKGROUND

Please describe your company and position.

I am an executive of Cairnstack Software LLC

Describe what your company does in a single sentence.

logistics software for SMB's

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Graphic design assistance

SOLUTION

How did you find CoDev?

Online Search

Why did you select CoDev over others?

• Pricing fit our budget
• Good value for cost

How many teammates from CoDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with mulitple applications to build out designs so development or marketing teams can execute designs faster and with more consistancy.  Deliverables include marketing materials for printing, website development and even application UX/UI design in Figma.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Standardized design has made the application and related marketing look and feel like a cohesive product.  The user experience of the marketing website flows through to the actual application. Users can know what to expect from the very start.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CoDev's management team was quick to offer suggestions, find new resource options on potential projects and help with ensuring the resources selected were happy and felt part of a team.  

What was your primary form of communication with CoDev?

Email or Messaging App

What did you find most impressive or unique about this company?

Their US based management personnel was nice to talk to as they could understand needs faster and connect with their offshore counterpart to match with the best resource.  Having local knowledge was ideal.  

Are there any areas for improvement or something CoDev could have done differently?

Being a PEO company is difficult.  THey are stuck between the needs of the client and the whims of remote talant.  The cultural differences can be interesting to navigate.  All things considered CoDev does a fine job managing resources to maximize the output needed for a win-win relationship.  

BACKGROUND

Please describe your company and position.

I am a Department Manager of Beamable

Describe what your company does in a single sentence.

Beamable is an open, extensible game server platform that lets you create online games and virtual worlds in minutes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Add a quality assurance team to our organization.

SOLUTION

How did you find CoDev?

• Online Search
• Referral

Why did you select CoDev over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from CoDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Testing and Verification:
  • Functional Testing: Ensure that all features and functionalities of Beamable's tools and services work as intended. This includes testing new features, updates, and bug fixes.
  • Regression Testing: Regularly test existing features to ensure that recent code changes have not introduced new issues or broken existing functionalities.
  • Integration Testing: Verify that different components of Beamable's system interact correctly with each other and with third-party integrations.
  • Performance Testing: Assess the performance, scalability, and reliability of Beamable's services under different load conditions.
• Test Case Design and Execution:
  • Test Plan Development: Create detailed test plans, test cases, and test scripts based on product requirements, specifications, and user stories.
  • Automated Testing: Develop and maintain automated test scripts using appropriate testing frameworks to streamline testing processes and increase coverage.
  • Manual Testing: Conduct manual testing for cases that require human judgment or are not feasible to automate, such as exploratory testing.
• Bug Reporting and Tracking:
  • Issue Identification: Identify, document, and track software defects or inconsistencies. This involves reproducing issues, providing detailed descriptions, and categorizing the severity.
  • Collaboration: Work closely with developers, product managers, and other stakeholders to communicate findings, understand feature requirements, and prioritize bug fixes.
• Continuous Improvement:
  • Feedback Loop: Provide feedback on the product's user experience and suggest improvements to make Beamable's offerings more robust and user-friendly.
  • Process Improvement: Identify areas for improvement in the QA process itself, including the use of new tools, techniques, and best practices to enhance testing efficiency and effectiveness.
• Documentation and Reporting:
  • Test Documentation: Maintain accurate and up-to-date test documentation, including test cases, test results, and issue logs.
  • Reporting: Generate and present test reports that summarize testing activities, results, and key findings to stakeholders.
• Collaboration and Communication:
  • Team Collaboration: Work collaboratively with development teams to understand the technical aspects of the product and to ensure that testing efforts align with development goals.
  • Cross-Functional Communication: Engage with other teams, such as product management, customer support, and operations, to understand user feedback, product requirements, and operational challenges.
• User Acceptance Testing (UAT):
  • Support UAT: Assist in organizing and conducting user acceptance testing by guiding end-users through test cases, gathering feedback, and documenting any issues encountered.
• Tool and Environment Management:
  • Test Environment Setup: Configure and maintain test environments that mimic production settings to ensure accurate testing conditions.
  • Tool Utilization: Utilize and possibly develop or suggest new testing tools, scripts, or environments to improve the overall testing process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Defect Detection Rate:
  • Number of Bugs Found: A high number of bugs identified across different testing phases (e.g., unit testing, integration testing, system testing) would show that QA testers are thorough and effective in identifying issues early in the development process.
  • Defect Detection Efficiency (DDE): If the majority of defects are caught by the QA team before the product is released (resulting in a high DDE), this would indicate that the testing processes are robust and comprehensive, minimizing the likelihood of users encountering issues post-release.
• Defect Resolution Rate:
  • Bug Fix Rate: A high percentage of identified bugs being fixed within a specific timeframe demonstrates effective collaboration between QA and development teams. This implies a strong process for reporting, prioritizing, and resolving issues efficiently.
  • Time to Resolution: A short average time to resolve and close bugs would suggest that the QA process is streamlined, with efficient communication channels and workflows that allow quick identification and correction of issues.
• Test Coverage:
  • Coverage Percentage: Achieving a high percentage of code, features, or functionalities covered by both automated and manual tests indicates that the product is thoroughly tested, reducing the risk of undetected issues. This comprehensive coverage ensures that all critical paths and use cases are validated.
  • Increase in Automated Test Cases: Adding new automated test cases over time shows a commitment to scaling and improving test automation, which increases the efficiency of the QA process and reduces the manual testing effort, allowing for more frequent and reliable testing.
• Reduction in Post-Release Defects:
  • Post-Release Defect Rate: A decreasing trend in defects reported by end-users after release suggests that QA is effective in catching issues before they reach the customer. This reduces the potential for customer dissatisfaction and enhances the user experience.
  • Severity of Post-Release Defects: Fewer critical or high-severity defects reported post-release indicates that the QA team is successfully identifying and addressing the most impactful issues during testing, ensuring a stable and reliable product release.
• Test Execution Metrics:
  • Test Execution Rate: High test case execution rates per cycle or sprint highlight the efficiency of the QA team in managing their workload and ensuring that tests are conducted promptly. This can lead to faster feedback cycles and quicker iterations on the product.
  • Pass/Fail Rate: Consistently high pass rates during test cycles indicate stability in the product and readiness for release. It shows that the QA process is successfully identifying and mitigating issues, leading to more stable builds.
• Quality of Test Cases:
  • Test Case Effectiveness: If a high percentage of executed test cases result in defect detection, it shows that the test cases are well-designed and effectively targeted. This indicates that the QA team understands the product well and can predict where issues are likely to occur.
  • Test Case Review Feedback: Positive feedback from developers and stakeholders about the relevance and coverage of test cases suggests that the QA team is aligned with the product’s goals and requirements. It also reflects strong communication and collaboration within the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management 

What was your primary form of communication with CoDev?

Virtual Meeting

What did you find most impressive or unique about this company?

Talent pool and expertise as well as the cost efficiency they provide. 

Are there any areas for improvement or something CoDev could have done differently?

Overall, CoDev has been excellent to work with, and I wouldn't hesitate to use them for future talent. It is worrth noting that occasionally there can be a delay with regards to processing requests from the PH side of things.  For example, when a pay rate adjustment is approved from our side, it can take over a month for the adjustment to be communicated and take effect with our employee. 

BACKGROUND

Please describe your company and position.

I am the Technical Engineering Manager of Nexio (Complete Merchant Solutions)

Describe what your company does in a single sentence.

We process credit card transactions for merchants around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Help build out a website for internal use.
• Help build a portal to make payments.

SOLUTION

How did you find CoDev?

Referral

Why did you select CoDev over others?

Close to my geographic location

How many teammates from CoDev were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to create a CMS of sorts for all of our internal processes. So we needed a website where we could manage all of our merchants, our pipeline, incoming merchants, our total sales volume, and other pertinent values for our work. We also needed to build out a plug-in where our merchants can send us payment requests via API to process credit card payments from their websites or terminals. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully built our the plugin and CMS for our merchants so we considered it a big success. We have kept one Codev developer on for maintenance for this existing features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did deliver the items on time and the quality was what we were looking for. They're very responsive to any requests or needs from our end. 

What was your primary form of communication with CoDev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found the quality of CoDev's developers to be impressive. And their communication is top notch. It's nice that we communicate with someone in the same time zone as us so we don't have to wait a full day for communication to come back and forth. 

Are there any areas for improvement or something CoDev could have done differently?

I haven't found anything that has been lacking in my dealing with CoDev. Always happy with the outcome and projects that have been delivered.

BACKGROUND

Please describe your company and position.

 I am the Regional Support Manager of a software company 

Describe what your company does in a single sentence.

My company offers a software/platform for real estate agents and loan officers to mass communicate with their database while still maintaining a persobalized touch. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Hiring member advisors
• Professional development trainings
• Facilitate growth opportunities

SOLUTION

How did you find CoDev?

Referral

Why did you select CoDev over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CoDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Member advisors spend their days offering support to members on our platform via written chat. Their goals are to provide quality, factual information to the members on our platform, troubleshoot issues that members might be facing, and escalating concerns as needed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Average monthly CSAT score above 95%
• SLA miss rate no higher than 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they did. Travis has been an incredible rep for CoDev, always willing to answer any questions and offer his support. Our use-case for CoDev was a little bit unique, as we retained our existing  employees, but had them move over to CoDev, then continued with hiring on additional MAs to fit more needs/volume.

What was your primary form of communication with CoDev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seem to genuinely value their employees and care about the well-being of each individual person.

Are there any areas for improvement or something CoDev could have done differently?

No feedback at this time. 

BACKGROUND

Please describe your company and position.

I am the COO of a financial services company 

Describe what your company does in a single sentence.

Private equity pooled-investment vehicle formation and administration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Process routine items at volume
• Generate standardized reports from standard inputs
• Communicate via scripted responses with clients and investors on items needing volume

SOLUTION

How did you find CoDev?

Referral

Why did you select CoDev over others?

I had worked with our 4 codev employees before at another company in the same industry.

How many teammates from CoDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Codev employees handle a few key items for the company:

• New deal creation (entity formation, fund document creation from template, sending documents for signature, requesting bank account, updating platform, notifying client)
• Investor onboarding (bank account reconciliation and platform updating)
• Simple audit work of the deals
• Generation of capital account statements
• Generation of simple financial statements
• Assisting investors with membership transfers
• Flagging portfolio communications for the client and team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We use a few, mostly volume process reports and exception queues:

• Number of deals closed without capital account statements
• Open assigned tickets
• Number of deals in submitted missing bank details
• Number of deals in submitted missing fund docs
• Number of deals in submitted missing EIN
• Number of PCA tickets pending transfers
• Number of SPVs paid for simple financials missing financials

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is pretty responsive. They are knowledgeable about the industry and take directions well. We've needed to work with them on communicating progress and updates, but now they send daily notes. 

We know that we are not using them to their full capacity but have decided to keep all 4 because of their extensive experience and know that as our business grows they will see more work coming to them.

What was your primary form of communication with CoDev?

Email or Messaging App

What did you find most impressive or unique about this company?

The team has continued to evolve with us. They adapt to our needs by taking on new projects, with some helpful guides to show them the process.

Are there any areas for improvement or something CoDev could have done differently?

It would be cool to get a report of computer use time. We ran into questions about how much of the shift the team members were actually online after some slow responses in slack. It indicated that we needed to use their time more wisely as they must be bored and away from the computers.

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of GoReact

Describe what your company does in a single sentence.

Video based online assessment and skill development platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Quickly ramp up development team size

SOLUTION

How did you find CoDev?

Referral

Why did you select CoDev over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from CoDev were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We incorporated co-dev assets onto our teams to augment our team size. They have been operating as a traditional developer, working on tickets and delivering code.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to quickly get them up to speed on our code stack and they began to deliver at the rate of some other developers already on the team within a month or two.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They regularly delivered their tasks on time. And anytime they did not, they were quick to make corrections and get back on schedule.

What was your primary form of communication with CoDev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have always been good communicators and easy to work with. I have appreciated their professionalism. We have worked with them for a long time, and kept their assets on our team for much longer than one of co-devs traditional collaborators. To us, they are a part of our team.

Are there any areas for improvement or something CoDev could have done differently?

At times, the connection between us and the direct talent supervisor hosted in the Phillipines is sparse. I have also heard some of our co-dev team members sometimes mention how that supervisor changes semi-frequently. More stability there would be helpful.

BACKGROUND

Please describe your company and position.

I am the Support Training and Content Coordinator of Nursa

Describe what your company does in a single sentence.

We are an app that helps connect clinicians with facilities to find per diem work opportunities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Fill staffing needs

SOLUTION

How did you find CoDev?

Referral

Why did you select CoDev over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CoDev were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nursa started working with CoDev to add some variety in the hours we could offer customer service to our app users. We have a goal of going to 24/7 coverage. We still aren't quite there, but our CoDev agents have started to fill in shifts that are helping us close the gap of hours that we are not available. CoDev also offered workforce solutions at a cost-effective price point for us to add extra customer service resources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Workload- Our queues for phones, chats, and emails are being resolved more quickly
• Metrics- Each individual agent from CoDev is held to performance metrics, and they have done an excellent job meeting these criteria
• Cost- Very affordable and cost-effective staffing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is not very applicable as it is an ongoing project

What was your primary form of communication with CoDev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I love the hiring/screening process. We appreciate the effort put in by our CSM McKenzie in finding candidates that may be a good fit for the Nursa culture, and then allowing us to interview/screen them is awesome. It gives us some discretion in hiring from a pool of great candidates. CoDev sets itself apart from competitors with this approach.

Are there any areas for improvement or something CoDev could have done differently?

Nothing that I can think of

BACKGROUND

Please describe your company and position.

 I am the Revenue Operations Manager of an education company 

Describe what your company does in a single sentence.

Provide literacy resources to Teachers to help Students gain the skills to read.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Provide temporary help with business related data clean up/maintenance

SOLUTION

How did you find CoDev?

Referral

Why did you select CoDev over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from CoDev were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ensuring our CRM data is clean and identified correctly for our systems to categorize the information appropriately.

Deliverables: 

• Monitor and correct 7 different CRM reports daily, 
• duplicate content removal, 
• special projects as needed, and 
• general database management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data cleanliness is determined by the absence of data in some reporting and also no data above assigned thresholds in other reports. Successful completion of quick projects. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have met as planned with CoDev regularly and felt very comfortable with their transparency of process and information related to our agreement. They immediately respond to questions and concerns and check in frequently to maintain a high level of satisfaction. The project has gone extremely well and we are very happy working with CoDev.

What was your primary form of communication with CoDev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sadie has been an amazing Account Manager who has been in constant contact with us throughout the entire project. The level of customer interaction has been impressive.

Are there any areas for improvement or something CoDev could have done differently?

None that I can think of. The relationship has been very beneficial for us. 

BACKGROUND

Please describe your company and position.

I am the CTO of a software company 

Describe what your company does in a single sentence.

Develop healthcare software to improve data workflows at hospitals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

• Hire talented and dedicated for our team

SOLUTION

How did you find CoDev?

• Online Search
• LinkedIn

Why did you select CoDev over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from CoDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Application development for healthcare patient registries. Deliverables include new application developement, data preperation, application enhancement/maintenance and communication with team with members.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of feature enhancement on time
• Completing new application features on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Completed multiple deliverables on time
• Excellent communication

What was your primary form of communication with CoDev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their excellent talent and great work ethic.

Are there any areas for improvement or something CoDev could have done differently?

Selecting the right candidate can take several interviews

BACKGROUND

Please describe your company and position.

I am the CEO of a software company 

Describe what your company does in a single sentence.

We build software for graduate medical educators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CoDev to accomplish?

Add to our development team

SOLUTION

How did you find CoDev?

Online Search

Why did you select CoDev over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CoDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

augmented fevelopment team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction, features shipped, performance enhancements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent on timing and estimating time to deliver. Very responsive and friendly. Easy to work with.

What was your primary form of communication with CoDev?

Email or Messaging App

What did you find most impressive or unique about this company?

CoDev works hard to ensure the team's well-being and address concerns quickly. They seem to really care about my company and its employees.

Are there any areas for improvement or something CoDev could have done differently?

I have no complaints!