Top BPO Companies in Indiana

Ratings Updated: April 5, 2026

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Indiana

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.

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Reviews mention Timely
Overall sentiment regarding timeliness in Unity Communications' service is highly positive. Clients consistently report that tasks and projects are delivered on time, with one client noting, "They’re always on time and follow up when needed." Another client emphasized their responsiveness, stating, "They’ve been reliable with delivering tasks on time." Moreover, the effective management of customer service requests has led to improved response times and customer satisfaction, highlighting their commitment to timely service delivery.

Content Writing Services for Inbound Marketing & IT Company

5.0 Mar 11, 2024

Their project management is top-notch. They maintain their professionalism throughout, while their punctuality is also noteworthy.
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Bookkeeping & Accounting for Import & Distribution Company

5.0 Sep 5, 2023

They’re timely and responsive. On top of that, their services are more cost-effective than comparable Canadian companies.
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BPO for Online Media Company

5.0 Sep 5, 2023

Unity always delivers on time and on budget. We set specific measurable KPIs on a weekly basis. Each Monday we get a detailed report on all the work done, current project status, and forecasted support requests for the upcoming week.
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Back Office Services for Telecommunications Company

5.0 Jan 30, 2020

They process things accurately and in a timely manner, which is why I continue to rely on them. They’re vocal about deadlines and always manage to meet them.
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IT Services Support for Online Course Selection

5.0 Jul 12, 2019

They were very responsive and delivered ahead of deadlines. We mostly used phone, email, and text to stay in touch.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Unity Communications reflect a strong positive sentiment, highlighting effective communication and valuable support in revenue cycle management. Clients commend their organizational skills and responsiveness, noting a seamless integration with their teams. Specific feedback emphasizes a 99.59% attendance rate and consistent client satisfaction due to timely call handling. Overall, clients appreciate Unity's respectful and engaged approach, marking their collaboration as a rewarding experience.
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Industry Experience

Unity Communications has garnered positive feedback across diverse industries, including healthcare, telecommunications, e-commerce, and media. Clients commend their operational efficiency, responsiveness, and ability to enhance customer satisfaction and streamline processes. In the medical sector, they successfully managed revenue cycle tasks, ensuring consistent collections. Their expertise in telecommunications and customer support led to improved KPIs and reduced costs. Overall, clients express high satisfaction with Unity's adaptability and commitment, making them a strong candidate for projects in healthcare, telecommunications, and customer service.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services Medical Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Indiana

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Innovative
Clients consistently praised Hugo for their innovative approach to digital marketing and customer support. One client highlighted their unique commitment to building high-performance remote support teams in black communities, which reflects a blend of social impact and effectiveness. The company's data-driven strategies led to measurable success, including a 30% increase in website traffic and a 25% rise in qualified leads. Overall, the sentiment surrounding innovation is highly positive, emphasizing Hugo's dedication to excellence and strategic thinking.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Remote CoWorker

4.8 177 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Indiana

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance service provider known for its comprehensive administrative support, project management, and marketing solutions. Across various industries, client feedback is overwhelmingly positive, with over 95% praising the team's responsiveness, efficiency, and ability to learn quickly. Many reviewers highlight the company’s exceptional project management skills, professionalism, and the significant improvement in productivity and time management they experienced.

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Reviews mention Great team
Clients consistently praise Remote CoWorker for their exceptional team dynamics and effective communication. One CEO highlighted the staff as 'wonderful, effective, loyal, and friendly,' emphasizing their ease of collaboration. Another client noted their assigned resource as 'first class' and a 'great communicator,' reflecting a positive and integrated approach within their team. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.

Virtual Assistant Services for Massage Therapy Company

4.0 Dec 6, 2022

Their project management is good, and the team is great at following up and getting back to me. They have good tools to communicate and are consistent.
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Staff Augmentation for Bookkeeping Company

5.0 Dec 5, 2022

What did you find most impressive or unique about this company? They have amazing employees ready to help clients like me.
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Back-Office & Staffing Services for Nutrition Counseling Co

5.0 Jun 3, 2025

Remote CoWorker's staff are wonderful: effective, loyal, friendly, and wonderful team members.
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15 of 15 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 15 times in the past 6 months
In the past six months, clients have consistently praised Remote CoWorker for their responsiveness, professionalism, and effective project management. Notable feedback includes an executive assistant who improved productivity by 30% and another client who saved 5-10 hours a week through administrative support. Clients highlighted the team's ability to learn quickly and adapt to needs, with comments on their exceptional communication and organizational skills. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.
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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, client feedback regarding Remote CoWorker highlights a strong sentiment of value for money, with many clients noting that the pricing aligns well with their budgets. For instance, one client stated, "Pricing fit our budget" and another remarked on the "good value for cost." Multiple reviews emphasized the company's ability to deliver high-quality work efficiently, leading to increased productivity and satisfaction. However, there were occasional mentions of the need for improved vetting of candidates, indicating room for enhancement in the recruitment process.
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United States (109) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Indiana

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent client feedback for TECHSPEED INC highlights a strong overall sentiment, emphasizing their professionalism, responsiveness, and ability to deliver high-quality results. One client praised their data management capabilities, noting significant improvements in user experience and SEO. Another client commended their speed and accuracy in providing election information, surpassing competitors. Both reviews reflect satisfaction with project timelines and communication, with no suggested areas for improvement, indicating a solid reputation in the market.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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More responsive than most other service providers

TECHSPEED INC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (16) Canada (1)

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Acquirent

4.7 11 reviews

$5,000+

$25 - $49 / hr

50 - 249

Carmel, IN

Services provided

85% Sales Outsourcing

15% Email Marketing

Acquirent is a company specializing in outsourced sales and lead generation services, effectively functioning as a call center and marketing campaign facilitator. Review feedback highlights their strong communication, project management skills, and flexibility, with over 90% of reviews mentioning these as strengths. Clients report increased connectivity and successful campaign outcomes, while a few note areas for potential enhancement in data follow-up and technical processes. Overall, Acquirent is commended for their sales culture and ability to align with client objectives.

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Reviews mention Communicative
Overall, Acquirent is highly praised for its exceptional communication skills. Clients highlighted their commitment to success, with one stating, "Their communication is their biggest strength." Regular weekly meetings and open lines of communication were noted as effective practices. One client emphasized, "In general, communication has been perfect," reflecting a strong sentiment towards Acquirent's communicative approach. This consistent feedback underscores their ability to maintain a collaborative and responsive partnership.

Call Center Services for Dental Consulting Services Company

5.0 Dec 1, 2022

Project management is great in terms of communication, meeting deadlines, and staying within budget. We have weekly meetings via Zoom and also use email. Their communication is their biggest strength. Additionally, they’re committed to our success and have made the right changes to help us get excellent results.
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Call Center Services for Multimedia Company

4.5 May 9, 2022

Our door is open, so they can ask questions as they come. Also, we have a weekly call to go over things and bring up anything that needs to be assessed as a group. In general, communication has been perfect, and we have a great relationship with the customer success manager. Keep open and frequent communication.
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Sales Call Center Services for Marketing Solution Platform

4.0 May 3, 2022

Acquirent’s performance is good. They’re great at communicating, and they execute every task we give them very well. We have weekly phone calls and communicate with them through an online chat service. Additionally, they use Salesforce to manage the project.
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Industry Experience

Acquirent has demonstrated expertise across various industries including Healthcare, Consulting, Media, Advertising & Marketing, Business Services, and Consumer Products. Reviewers highlight their strengths in communication, project management, and adaptability, particularly in lead generation and sales support. Overall sentiment reflects a high level of satisfaction, with clients noting significant improvements in lead connectivity, brand awareness, and revenue generation, making Acquirent a strong candidate for businesses seeking growth in these sectors.
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Consulting Healthcare Media Advertising & marketing Business services Consumer Products Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Acquirent as offering high value for money, with feedback highlighting effective project management and communication. One client noted that they exceeded expectations in lead generation, achieving a cost-effective outreach that resulted in significant sales. Another praised their transparency in pricing, stating they met budget expectations without hidden costs. Overall, clients expressed satisfaction with the results relative to their investment, reinforcing Acquirent's reputation as a reliable partner for outsourced sales initiatives.
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Chicago, Illinois (3) Austin, Texas (1) Evanston, Illinois (1) South Chicago, Illinois (1) Jersey City, New Jersey (1) Milwaukee, Wisconsin (1) Las Vegas, Nevada (1)

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Cloud Accountant Staffing

4.9 15 reviews

Undisclosed

Undisclosed

250 - 999

Indianapolis, IN

Services provided

40% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

15% Recruitment Process Outsourcing +2 services

15% Staffing

10% Accounting

Cloud Accountant Staffing is a staffing agency specializing in sourcing and placing accounting professionals for various firms. The company is consistently praised for its responsiveness, customer service, and seamless onboarding process. A notable 100% of reviewers commend their effective communication and timely delivery. Furthermore, the agency's ability to align with clients’ values and provide culturally fitting candidates is highlighted by 70% of reviewers.

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Reviews mention Flexible
Clients have consistently praised Cloud Accountant Staffing for their flexibility and responsiveness. One client noted their willingness to adapt to new circumstances and offer constructive feedback, highlighting their collaborative nature. Additionally, they are described as accommodating and engaged, ensuring a good fit for both team members and clients. Overall, the sentiment regarding their flexibility is overwhelmingly positive, with clients appreciating their ability to navigate challenges with care and thoughtfulness.

Recruitment Services for Accounting & Back Office Company

5.0 Jan 23, 2025

Cloud Accountant Staffing provides regular check-ins with both their team members and clients. They remain engaged in the relationships on both ends to ensure that it is a good fit. They are flexible, accommodating, and willing to share feedback and suggestions for success in all areas. Cloud Accountant Staffing has been incredibly responsive in all areas. If the initial contact does not have an answer, they are quick to direct the question to someone else on their team that can help. They are willing to help with new circumstances or issues that might come about through the process that are initially unknown. They are 100% team players who want everyone to succeed in the best environment. They have continued to improve as their team and services grow. They are flexible and willing, which is key to future growth and success.
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Industry Experience

Cloud Accountant Staffing has received positive feedback primarily from clients in the financial services sector, where they excel in sourcing qualified accounting and bookkeeping professionals. Reviews highlight their strengths in effective communication, timely project delivery, and strong cultural alignment. Additionally, they have demonstrated proficiency in supporting various industries, including real estate, technology, and non-profits, showcasing their ability to adapt to diverse client needs and enhance operational efficiency.
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Financial services Other industries Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Cloud Accountant Staffing’s competitive pricing and exceptional value for money. One client noted their investment of $17,000 resulted in high-quality hires and improved operational efficiency. Another emphasized the company's alignment with budgetary needs while delivering quality candidates. Overall, feedback reflects a strong sentiment of satisfaction regarding the cost-effectiveness of their services, with many clients appreciating the seamless communication and support throughout the hiring process.
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Seattle, Washington (2) New York City, New York (1) San Antonio, Texas (1) Indianapolis, Indiana (1) Fort Wayne, Indiana (1) Kalamazoo, Michigan (1) Melbourne, Florida (1) Syracuse, New York (1) Tustin, California (1) Farmington, Utah (1) Tempe, Arizona (1) Austin, Texas (1) Spokane Valley, Washington (1) Reading, Pennsylvania (1)

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What are Featured Providers?

HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Indiana

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Indiana

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Reliable
Clients consistently describe Big Outsource as a reliable partner, highlighting their proactive communication and timely project management. For instance, one client noted a significant reduction in customer response times, while another emphasized the dependable organization of campaign assets. A finance manager praised their ability to manage logistics effectively, allowing the team to focus on creative tasks. Overall, the sentiment reflects a strong trust in Big Outsource's reliability and commitment to client success.

Call Center Support for Health Consultation Firm

5.0 Jul 19, 2023

Their responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have had increased staffing requirements due to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team.
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Video Editing Support for Real Estate Investment Company

5.0 May 20, 2025

The turnaround time for client projects went from 12 days to about 6, and we stopped missing key client messages or approvals. Having someone we could count on to manage the background logistics was a total game-changer. Big Outsource stepped in quietly but effectively by organizing our tasks, following up with clients, and giving us one less thing to worry about. It felt like having a calm, collected partner keeping things on track while we handled the creative grind. They were reliable, organized, and knew how to balance structure with the creative chaos we tend to operate in. Super responsive and always on it.
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Virtual Assistant Services for Software Company

5.0 Jul 30, 2025

Yes highly reliable and fast. We had a master tracker in Notion that was always up to date. They even created their own process guide to reduce back-and-forth questions.
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Customer Service Outsourcing for Data Platform

5.0 Aug 19, 2025

If you run a lean ecommerce operation and need someone reliable behind the curtain, Big Outsource gives you that peace of mind. It’s the best move we made in Q3.
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Virtual Assistant Services for B2B E-Commerce Platform Co

5.0 Oct 15, 2025

They were very responsive and made sure I always had clear next steps. Weekly check-ins gave me confidence that everything was on track. The reliability they brought to my solo practice gave me a sense of stability that freelancers don’t usually get.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Indiana

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Braden Business Systems

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Fishers, IN

Services provided

20% Cloud Consulting & SI

20% Cybersecurity

20% Document Digitization & Management +2 services

20% IT Managed Services

20% IT Strategy Consulting

Braden Business Systems, an IT strategy consulting company, was launched in 1989. The team provides IT strategy consulting and cloud consulting & SI.
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Astron EHS

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

South Bend, IN

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

Back Office Outsourcing company Astron EHS was launched in 2012. The midsize team focuses on Back Office Outsourcing and Call Center Services.
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TSD Global

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Carmel, IN

Services provided

75% Customer Service Outsourcing

25% Call Center Services

TSD Global, a Customer Service Outsourcing company, is located in Carmel, Indiana. Their services include Customer Service Outsourcing and Call Center Services.
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Edge Virtual Assistants

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Plainfield, IN

Services provided

60% Back Office Outsourcing

20% Customer Service Outsourcing

10% HR Outsourcing +1 service

10% Recruiting

In Plainfield, Indiana, Edge Virtual Assistants is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing.
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Simple Solutions CC, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

McCordsville, IN

Services provided

50% Call Center Services

30% Back Office Outsourcing

20% Sales Outsourcing

Simple Solutions CC, LLC is a phone answering service. They provide Call Center Services and Back Office Outsourcing and are headquartered in McCordsville, Indiana.
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Netfor, Inc.

Not yet reviewed

$50,000+

Undisclosed

50 - 249

Indianapolis, IN

Services provided

35% Call Center Services

35% IT Managed Services

20% Customer Service Outsourcing +2 services

5% Staffing

5% Warehousing & Distribution

Netfor, Inc. Is a call center company. They were launched in 1995 and focus on Call Center Services and IT managed services.
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Father Son Locksmith Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Father Son Locksmith Shop, a Business Consulting company, is located in Indianapolis, Indiana. Established in 1996, the team offers Business Consulting and Back Office Outsourcing.
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Expert Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Launched in 1982, Expert Locksmith Services is a Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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City Locksmith Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Gary, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Founded in 2002, City Locksmith Shop is a Business Consulting company. The company specializes in Business Consulting and Back Office Outsourcing.
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Baldwin Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Baldwin Locksmith Store is a Business Consulting company. Their team is in Indianapolis, Indiana. The agency offers Business Consulting and Back Office Outsourcing.
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Express Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Express Locksmith Store is a Business Consulting company. They focus on Business Consulting and Back Office Outsourcing and were launched in 1976. The firm is headquartered in Indianapolis, Indiana.
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Central Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Central Locksmith Store is a Business Consulting company. Launched in 1987, the company is headquartered in Indianapolis, Indiana. Their team offers Business Consulting and Back Office Outsourcing.
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Lock & Locksmith Tech

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Lock & Locksmith Tech is a Business Consulting company launched in 1995. The small team offers Business Consulting and Back Office Outsourcing.
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Aqua Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Aqua Locksmith Store is a small Indianapolis, Indiana-based Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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Security Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Gary, IN

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Security Locksmith Services is a Business Consulting company. The firm is in Gary, Indiana. Their team focuses on Business Consulting and Back Office Outsourcing.
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Neighborhood Locksmith

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

30% Business Consulting

30% Sales Outsourcing

25% Back Office Outsourcing +1 service

15% Commercial Property Management

Business Consulting company Neighborhood Locksmith was launched in 1999. The small team provides Business Consulting and Sales Outsourcing.
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CallNet Call Center Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bloomington, IN

Services provided

65% Call Center Services

35% Customer Service Outsourcing

CallNet Call Center Services, a small telephone answering service, is headquartered in Bloomington, Indiana. The team provides Call Center Services and Customer Service Outsourcing.
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Liberty Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Liberty Locksmith Store, a Business Consulting company, was launched in 1975. The firm offers Business Consulting and Back Office Outsourcing.
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Elite Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

20% Back Office Outsourcing

20% Sales Outsourcing

15% Building Security Services +3 services

15% Business Consulting

15% Commercial Development

15% Commercial Property Management

Elite Locksmith Services is a Back Office Outsourcing company. In Indianapolis, Indiana, their team specializes in Back Office Outsourcing and Sales Outsourcing.
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GroupOne

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Indianapolis, IN

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Transcription

GroupOne is a back-office service provider specializing in medical billing. According to reviews, the company enables clients to save significant time and resources, with 75% of work being offloaded and 20 man-hours saved monthly. Positive feedback highlights their ease of use, while some suggest improvements in reporting services.

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Industry Experience

GroupOne has received positive feedback primarily from clients in the healthcare industry, where they have demonstrated expertise in medical billing and back office services. Clients appreciate their ability to save significant amounts of time and improve operational efficiency, noting that they handle 75% of previously in-house tasks. Overall sentiment reflects a strong satisfaction with their client service and communication, though there is room for improvement in reporting services. This suggests GroupOne is a suitable partner for healthcare organizations seeking reliable administrative support.
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Healthcare

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients have reported that GroupOne offers a long-term pricing structure that delivers significant value, saving them approximately 20 man-hours monthly. One client noted that their internal staff can avoid 75% of prior workload, highlighting efficiency and cost-effectiveness. Overall sentiment indicates that clients find the services easy to use and reasonably priced, although there is room for improvement in reporting services.
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Indianapolis, IN

8275 Allison Pointe Trail Suite #110
Indianapolis, IN 46250
10 - 15

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Centerfirst Consulting, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

100% Customer Service Outsourcing

Established in 2004, Centerfirst Consulting, LLC is a small Customer Service Outsourcing company headquartered in Indianapolis, Indiana. Their team provides Customer Service Outsourcing.
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CMM Document Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

100% Document Digitization & Management

Located in Indianapolis, Indiana, CMM Document Services is a Document Digitization & Management company. Their services include Document Digitization & Management.
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Premikati

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

100% Back Office Outsourcing

Premikati is a Back Office Outsourcing company. Based in Indianapolis, Indiana and Vancouver, Canada, the company provides Back Office Outsourcing.
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BU Technologies

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

Indianapolis, IN

Services provided

30% ERP Consulting and SI

30% IT Managed Services

20% Customer Service Outsourcing +1 service

20% DevOps Managed Services

Established in 2014, BU Technologies is an IT managed services company. Based in Indianapolis, Indiana, the team provides IT managed services and ERP consulting and SI.
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Solvent Services, Inc.

Not yet reviewed

$1,000+

$150 - $199 / hr

2 - 9

Noblesville, IN

Services provided

40% Business Consulting

20% Accounting

20% Back Office Outsourcing +1 service

20% IT Strategy Consulting

Solvent Services, Inc. Is a Business Consulting company. They were established in 2014 and focus on Business Consulting and IT strategy consulting.
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Virtual Value LLC

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Indianapolis, IN

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Staffing

Virtual Value LLC is a midsize Indianapolis, Indiana-based call center. The team specializes in Call Center Services and Back Office Outsourcing.
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CJO Writing + Editing LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Mishawaka, IN

Services provided

80% Back Office Outsourcing

20% Content Marketing

CJO Writing + Editing LLC is a small Back Office Outsourcing company established in 2016. Their services include Back Office Outsourcing and Content Marketing.
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IBill LLC-S

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Schererville, IN

Services provided

100% Back Office Outsourcing

IBill LLC-S, a Back Office Outsourcing company, is in Schererville, Indiana. The team specializes in Back Office Outsourcing.
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Traci's Business Services LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Indianapolis, IN

Services provided

100% Call Center Services

Established in 2017, Traci's Business Services LLC is a call center company. The team focuses on Call Center Services.
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OTAVA®

5.0 3 reviews

Undisclosed

$100 - $149 / hr

50 - 249

Indianapolis, IN

Services provided

30% Cloud Consulting & SI

20% Cybersecurity

20% IT Managed Services +2 services

15% Call Center Services

15% IT Strategy Consulting

OTAVA® is a technology solutions provider offering robust infrastructure management, cloud services, and IT support. Reviews highlight their fast response times and strong customer support, with around 90% of feedback being positive. Clients praise their problem-solving skills and personalized attention, though some mention occasional delays due to their growing clientele.

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Reviews mention Exceptional performance
OTAVA® has received exceptional feedback for their outstanding performance in IT support. Clients commend their rapid response times, with one client noting they were restored within an hour after a data breach. Their proactive approach is highlighted, as they continuously offer beneficial solutions without prompting. The seamless, 'plug and play' integration of services has left clients grateful, emphasizing their reliability and commitment to client satisfaction.

Cloud Management & IT Services for Nonprofit Organization

5.0 Jan 6, 2021

It’s truly like a plug and play process; we plug it in, it’s good to go, and we don’t have to do anything. They handle the problem and they fix whatever is needed to be fixed. NewCloud Networks has been responsive and they never laugh at our silly questions. It doesn’t matter what time of the day it is, they always have someone on call. Until they do that, we can’t access the system and they’ve always gotten it done in a timely manner.
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Indianapolis, IN

505 West Merrill Street
Indianapolis, IN 46225
16 - 20

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GPC Group

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Indianapolis, IN

Services provided

20% Business Consulting

20% IT Strategy Consulting

10% AI Consulting +5 services

10% Back Office Outsourcing

10% Custom Software Development

10% Financial Consulting

10% Manufacturing Consulting

10% Robotics Process Automation

GPC Group, an IT strategy consulting company, was established in 2024. The team focuses on IT strategy consulting and Business Consulting and is located in Indianapolis, Indiana.
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Engaging Solutions, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Indianapolis, IN

Services provided

50% Business Consulting

20% Accounting

18% Call Center Services +1 service

12% Customer Service Outsourcing

Business Consulting company Engaging Solutions, LLC was launched in 2005. The team offers Business Consulting and Accounting and is in Indianapolis, Indiana.
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MEMO Marketing Group

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zionsville, IN

Services provided

40% Marketing Strategy

30% Business Consulting

30% Sales Outsourcing

MEMO Marketing Group, a Marketing Strategy company, is in Zionsville, Indiana. The team provides Marketing Strategy and Business Consulting.
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MDoffice Manager

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Clarksville, IN

Services provided

80% Transcription

20% Back Office Outsourcing

MDoffice Manager is a Transcription company. They are headquartered in Clarksville, Indiana. Their team provides Transcription and Back Office Outsourcing.
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CallPilot Automation

Not yet reviewed

Undisclosed

$50 - $99 / hr

Freelancer

Plainfield, IN

Services provided

45% Call Center Services

30% AI Agents

15% AI Consulting +1 service

10% CRM Consulting and SI

CallPilot Automation, a call center service, focus on Call Center Services and AI Agents. They were launched in 2025.
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Dawn IT Service

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Carmel, IN

Services provided

10% Ecommerce Marketing

10% IT Staff Augmentation

10% Pay Per Click +8 services

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

10% Web Design

10% Web Development

5% Robotics Process Automation

5% Staffing

Established in 2012, Dawn IT Service is a SEO company. The team offers Search Engine Optimization and Pay Per Click.
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Carmel, IN

1164 Cavendish Drive
Carmel, IN 46032
50 - 75

+13173162064

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Riveting Co

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Indianapolis, IN

Services provided

20% Branding

20% Graphic Design

20% Marketing Strategy +3 services

20% Sales Outsourcing

10% Content Marketing

10% Content Writing Services

Riveting Co is a branding company. They are based in Indianapolis, Indiana and have small team. Their services include Branding and Marketing Strategy.
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Unique Dental Scheduling

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Jeffersonville, IN

Services provided

100% Call Center Services

Unique Dental Scheduling is a small call center company established in 2013. Their services include Call Center Services.
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Thank Ink

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Columbus, IN

Services provided

40% Back Office Outsourcing

25% Direct Marketing

20% Event Management +1 service

15% Branding

Thank Ink is a Back Office Outsourcing company. Based in Columbus, Indiana, the firm was founded in 2025. Their services include Back Office Outsourcing and Direct Marketing.
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Aqua-Water Virtual Solutions LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lafayette, IN

Services provided

100% Call Center Services

Aqua-Water Virtual Solutions LLC is an answering service company. They are in Lafayette, Indiana and have small team of experts. Their services include Call Center Services.
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VIV

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Newburgh, IN

Services provided

10% Advertising

10% E-Commerce Development

10% Email Marketing +7 services

10% Marketing Strategy

10% SMS Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Unified Communications Consulting & SI

10% Web Design

Established in 2016, VIV is a midsize Advertising company located in Newburgh, Indiana. Their team provides Advertising and Marketing Strategy.
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RDI Corporation

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Connersville, IN

Services provided

30% Call Center Services

25% IT Managed Services

25% Market Research +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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Industry Experience

RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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Connersville, IN

531 N Central Ave
Connersville, IN 47331
101 - 150

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Taking Charge Inc

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Indianapolis, IN

Services provided

15% Content Marketing

15% Email Marketing

15% Graphic Design +4 services

15% Search Engine Optimization

15% Social Media Marketing

15% Web Development

10% Call Center Services

Taking Charge Inc is a social media marketing agency. The team is headquartered in Indianapolis, Indiana, and their services include Social Media Marketing and Email Marketing.
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ELCOR Tax & Accounting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lawrenceburg, IN

Services provided

50% Accounting

20% BI & Big Data Consulting & SI

10% Back Office Outsourcing +2 services

10% Financial Consulting

10% Market Research

Established in 2017, ELCOR Tax & Accounting is an Accounting company. Based in Lawrenceburg, Indiana, the team offers Accounting and BI & big data consulting & SI.
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intimus International

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wabash, IN

Services provided

70% Document Digitization & Management

30% Contract Manufacturing

Intimus International, a Document Digitization & Management company, was launched in 1956. The firm specializes in Document Digitization & Management and Contract Manufacturing.
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Wabash, IN

251 Wedcor Avenue
Wabash, IN 46992
6 - 9

800.775.2122

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Circle Three Branding

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Muncie, IN

Services provided

20% Market Research

20% Sales Outsourcing

20% Social Media Marketing +4 services

10% Advertising

10% Event Management

10% Event Marketing

10% Public Relations

Circle Three Branding is a Market Research company. In Muncie, Indiana, the firm was established in 2017. Their team specializes in Market Research and Social Media Marketing.
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JMA Communications

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Plainfield, IN

Services provided

25% Content Marketing

25% Content Writing Services

25% Sales Outsourcing +1 service

25% Search Engine Optimization

Founded in 2014, JMA Communications, a small Content Marketing company, is in Plainfield, Indiana. Their team focuses on Content Marketing and Search Engine Optimization.
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Top BPO Companies in Indiana

List of the Top Indiana BPO Services

Reviews mention Timely

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Reviews mention Innovative

Digital Marketing, SMM & SEO for Software Solutions Company

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Reviews mention Great team

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Reviewed 15 times in the past 6 months

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TECHSPEED INC is very responsive

Reviews mention Communicative

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Reviews mention Flexible

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HelpSquad is very responsive

Reviews mention Reliable

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Reviewed 1 time in the past 6 months

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Reviews mention Well-organized projects

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Industry Experience

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Reviews mention Exceptional performance

Cloud Management & IT Services for Nonprofit Organization

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Why Trust Clutch

List of the Top 2 Indiana BPO Services