Top BPO Companies in Grand Rapids
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Grand Rapids, MIServices provided
See all 44 projectsUnity Communications is a business process outsourcing company specializing in customer service, clerical support, and data management. Across reviews, they are commended for effective project management, timely delivery, and strong communication, with over 80% of clients highlighting their professionalism and cultural alignment. Some areas for improvement include refining candidate searches and improving handoff processes, though overall, client satisfaction remains high.
$1,000+< $25 / hr1,000 - 9,999Serves Grand Rapids, MIServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$100,000+Undisclosed10,000+Serves Grand Rapids, MIServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
-
$5,000+$150 - $199 / hr10 - 49Walker, MI
Services provided
See all 14 projectsReal IT Solutions, Inc is an IT management company specializing in managed IT services, cybersecurity, and network infrastructure solutions. Clients consistently praise their proactive approach and responsiveness, with 100% of reviewers highlighting their effective communication and timely delivery of services. The company is notably customer-oriented, ensuring satisfaction and addressing issues promptly, resulting in significant improvements in clients' business operations.
-
UndisclosedUndisclosed10 - 49Sparta, MI
Services provided
See all 1 projectsKinetix, LLC is an IT support company recognized for its responsive service and efficient project management. Praised for minimizing downtime and offering good value for cost, 100% of reviewers appreciated their responsiveness and dedication to client satisfaction, with no areas for improvement noted.
-
$1,000+< $25 / hr10 - 49Grand Rapids, MI
Services provided
QOSNow is a Customer Service Outsourcing company. Their team is headquartered in Grand Rapids, Michigan. The firm specializes in Customer Service Outsourcing and Sales Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Wyoming, MI
Services provided
Located in Wyoming, Michigan and Natchez, Mississippi, Loss Prevention Services, LLC is a call center. Established in 2009, the team provides Call Center Services and Business Consulting.
Read more -
$1,000+$100 - $149 / hr2 - 9Hudsonville, MI
Services provided
Huff Tech Solutions is an IT managed services company. They were launched in 2019, and their services include IT managed services and IT strategy consulting.
Read more -
UndisclosedUndisclosed50 - 249Grand Rapids, MI
Services provided
1 Bold Step is a Marketing Strategy company. They are based in Grand Rapids, Michigan and have midsize team. They specialize in Marketing Strategy and CRM consulting and SI.
Read more -
UndisclosedUndisclosed250 - 999Grand Rapids, MI
Services provided
Applied Innovation, an IT managed services company, was founded in 1987. The midsize team offers IT managed services and Cybersecurity.
Read more -
$1,000+UndisclosedFreelancerAllendale, MI
Services provided
Numar is a small Allendale, Michigan-based AI Agents company. The team provides AI Agents and CRM consulting and SI.
Read more -
$1,000+< $25 / hr10 - 49Muskegon, MI
Services provided
LongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Byron Center, MI
Services provided
Founded in 2018, Hughes Integrated is a branding company. Their team specializes in Branding and Social Media Marketing.
Read more -
UndisclosedUndisclosed10 - 49Grand Rapids, MI
Services provided
JetCo Solutions, a small Business Consulting company, is in Grand Rapids, Michigan. Their services include Business Consulting and Market Research.
Read more -
UndisclosedUndisclosed2 - 9Grand Rapids, MI
Services provided
SEO agency Search Prestige was established in 2020. Headquartered in Grand Rapids, Michigan, the team provides Search Engine Optimization and Pay Per Click.
Read more -
UndisclosedUndisclosed2 - 9Lansing, MI
Services provided
Gladstone printing services is a small graphic design company. Launched in 2002, the team specializes in Graphic Design and Logo.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Top 2 Grand Rapids BPO Services
-
$5,000+$150 - $199 / hr10 - 49Walker, MI
Ability to deliver
34.8/40.016.4/20 Reviews9.8/10 Clients & Experience8.7/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Sparta, MI
Ability to deliver
21.5/40.016.4/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr10 - 49Grand Rapids, MI
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
UndisclosedUndisclosed50 - 249Wyoming, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$100 - $149 / hr2 - 9Hudsonville, MI
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+UndisclosedFreelancerAllendale, MI
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
19% Back Office Outsourcing81% Other -
$1,000+< $25 / hr10 - 49Muskegon, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Byron Center, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
UndisclosedUndisclosed10 - 49Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Lansing, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Back Office Outsourcing75% Other
Latest BPO Articles
See all articles
How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale
Avoid costly executive hiring mistakes. Learn how search firms help B2B companies hire leaders who deliver results.
![How to Create a Corporate Training Budget [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f8cb0a8fb8e36a14ff257e02ce8b9475.jpg)