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Top BPO Companies in Grand Rapids

Ratings Updated: February 24, 2026

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Featured

What are Featured Providers?
Solvo Global

5.0 7 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Grand Rapids, MI

Services provided

30% Back Office Outsourcing

15% Call Center Services

10% Finance & Accounting Outsourcing (FAO) +5 services

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Solvo Global is a professional staffing and outsourcing company that provides services across various industries, including entertainment, technology, and legal services. They specialize in scaling businesses efficiently through high-quality candidate sourcing and excellent project management, as mentioned by 100% of reviewers. Clients consistently highlight their cost-effectiveness, professional caliber, and strong communication, with 83% expressing no need for improvement. Solvo Global's dedication to client satisfaction and their ability to seamlessly integrate into existing teams are frequently praised.

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Reviews mention Proactive
Clients have reported a strong sense of proactivity from Solvo Global's team, noting that employees consistently seek better processes and improvements. One client highlighted that their staff is 'extremely proactive' and that every process is now documented, which was lacking before the engagement. Overall, the sentiment reflects a high level of satisfaction with Solvo Global's ability to enhance operational efficiency and communication.

BPO Services for Management Consulting Firm

5.0 Nov 22, 2021

My employees are extremely proactive and are constantly looking for a better way to do things. Every process is now documented, something I did not have prior to working with Solvo.
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Industry Experience

Solvo Global has demonstrated expertise across various industries, including Arts & Entertainment, Sports, Legal, Information Technology, and Business Services. Clients commend their high-quality talent acquisition, effective communication, and professional project management. The overall sentiment reflects strong satisfaction, particularly in the Legal and Business Services sectors, where they have notably improved operational efficiency and cost-effectiveness. Their ability to customize solutions and provide skilled staff makes them a valuable partner for projects in these industries.
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Arts, entertainment & music Sports Legal Other Industry Information technology Business services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Solvo Global for their exceptional value and cost-effectiveness. One client highlighted their 'most cost efficient way to hire and scale,' while another noted that Solvo's pricing was 'reasonable' and 'affordable.' Additionally, a CEO reported saving over $2 million annually through their services. Overall, the sentiment reflects high satisfaction with both the quality of service provided and the financial benefits realized, making Solvo Global a strong contender for cost-conscious businesses.
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Chicago, Illinois (2) Austin, Texas (1) Beaumont, Texas (1) San Ramon, California (1) Philadelphia, Pennsylvania (1) Kewanee, Illinois (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 8 time zones:

Colombia Time (COT)

Brazil Eastern Time (BET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

Canada Newfoundland Time (CNT)

Puerto Rico and US Virgin Islands Time (PRT)

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Grand Rapids, MI

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.

BPO & Customer Service Support for Financial Services Co

4.5 Jun 27, 2024

The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Remote CoWorker

4.8 172 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Grand Rapids, MI

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.

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Reviews mention Exceptional performance
Clients have consistently praised Remote CoWorker for their exceptional performance, highlighting their smooth and efficient processes. One CEO noted they found an outstanding Executive Assistant on the first attempt, while another client emphasized the excellent project management and timely delivery of tasks. A COO remarked on the company's exceptional customer service and the effective handling of their workload. Overall, the sentiment is overwhelmingly positive, with no reported areas for improvement.

SMM, Virtual Assistant & Lead Gen for AI Consulting Company

5.0 Jun 6, 2025

Remote CoWorker's work has given me back time and allowed me to focus on other aspects of my business. I assign numerous projects, and they continue to deliver them on time and with excellent quality. For example, they've built out a social media workflow, uploaded content to my website and socials, and worked alongside me to create a strategy to see the impact of our social media and newsletter audience.
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Back-Office Outsourcing for Recruitment Agency

5.0 Nov 11, 2025

My EA is humble, smart, and hardworking. We are consistently working together and improving very quickly.
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17 of 17 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 17 times in the past 6 months
Recent reviews for Remote CoWorker reflect a consistently positive sentiment, highlighting their high levels of responsiveness and professionalism. Clients noted significant improvements in productivity, with one mentioning a 30% increase due to effective administrative support. Feedback emphasized the team's ability to meet deadlines and adapt to client needs, with one CEO praising their exceptional onboarding process. Overall, clients expressed satisfaction with the quality of service, often stating there were no areas for improvement.
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Industry Experience

Remote CoWorker has demonstrated expertise across diverse industries including Real Estate, Healthcare, Legal, and Business Services. Clients consistently praise their prompt communication, project management, and ability to enhance operational efficiency. Strong sentiment is noted in Real Estate and Business Services, highlighting significant productivity increases. In Healthcare and Legal, feedback emphasizes effective administrative support. Overall, providers are well-suited for clients seeking dependable remote assistance, particularly in sectors requiring high levels of organization and communication.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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United States (106) Canada (3) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Grand Rapids, MI

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Transparent
The feedback indicates a strong sentiment of transparency from TechSpeed Inc. Clients appreciated their immediate communication regarding both positive and negative aspects of the project. One client specifically noted, "Their extremely transparent whether it be good or bad, they were able to communicate immediately," highlighting their effective handling of changes during the process. Overall, the sentiment reflects confidence in the company's open communication and commitment to client needs.

Market Research & Outreach for Equipment Retailer

5.0 Nov 30, 2022

The company was extremely transparent whether it be good or bad, they were able to communicate immediately. Any change I threw at them, they handled with grace.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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United States (16) Canada (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Pacific Standard Time (PST)

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Real IT Solutions, Inc

5.0 14 reviews

$5,000+

$150 - $199 / hr

10 - 49

Walker, MI

Services provided

50% IT Managed Services

20% Cybersecurity

10% Call Center Services +2 services

10% Cloud Consulting & SI

10% IT Strategy Consulting

Real IT Solutions, Inc is an IT services provider specializing in managed IT services, cybersecurity, and IT consulting for diverse sectors, including healthcare, manufacturing, and accounting. Reviews highlight their exceptional customer service, responsiveness, and proactive problem-solving. A notable 100% of the reviewers express satisfaction with their services, emphasizing the company's ability to maintain system efficiency and security while integrating seamlessly with clients' teams.

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Industry Experience

Real IT Solutions, Inc has received positive feedback across various industries, including Medical, Manufacturing, Automotive, Education, and Consumer Products. Clients commend their responsiveness, expertise in IT management, and ability to enhance operational efficiency. The Medical and Manufacturing sectors particularly highlight the provider's focus on IT security and network management. Overall, sentiment is highly favorable, indicating strong alignment with clients' needs, making them an excellent choice for businesses in these sectors.
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Other Industry Medical Manufacturing Automotive Sports Consumer Products Education

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Average Project Cost Breakdown

$50,000 to $199,999 (5) $10,000 to $49,000 (4) $200,000 to $999,999 (2) $10,000,000 + (1)

What Clients Have Said
Clients have consistently praised Real IT Solutions, Inc for their cost-effectiveness and value for money. One client noted the 'pricing fit our budget' and emphasized the 'good value for cost.' Another remarked on their transparency in quotes, stating they are 'usually very spot on,' which enhances trust. Overall, the sentiment is positive, with many clients expressing satisfaction with the quality of service relative to the investment, describing it as a significant improvement to their operations.
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Grand Rapids, Michigan (6) Grand Haven, Michigan (2) Kentwood, Michigan (1) Shelby, Michigan (1) Walker, Michigan (1) Comstock Park, Michigan (1) Hudson, Michigan (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

4.9

Cost

4.6

Willing to Refer

4.9

Reviewers in Grand Rapids highlight Real IT Solutions' expertise in network security, server migration, and IT management, with a focus on responsiveness and customer care. Their proactive monitoring and quick response times have significantly improved operational efficiency and security for local businesses.
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Kinetix, LLC

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Sparta, MI

Services provided

40% Cybersecurity

40% IT Managed Services

20% Call Center Services

Kinetix, LLC is an IT support company recognized for its responsive service and efficient project management. Praised for minimizing downtime and offering good value for cost, 100% of reviewers appreciated their responsiveness and dedication to client satisfaction, with no areas for improvement noted.

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Industry Experience

Kinetix, LLC has demonstrated expertise in the healthcare industry, specifically in IT support for dental practices. Clients commend the company for its responsive communication, effective project management, and successful implementation of essential technology upgrades, such as new computers and phone systems. Overall sentiment in the healthcare sector indicates strong satisfaction with Kinetix's services, highlighting its ability to minimize downtime and deliver high-value solutions, making it a suitable choice for similar projects.
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Healthcare

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Average Project Cost Breakdown

What Clients Have Said
Clients have praised Kinetix, LLC for providing good value for their cost, with one reviewer highlighting their decision to choose the company based on high ratings and perceived affordability. Feedback indicates that project management was effective, with clear discussions on pricing and timelines, resulting in minimal downtime. Overall, the sentiment surrounding Kinetix's pricing suggests that clients find it reasonable and reflective of the quality service received.
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What are Featured Providers?

HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Grand Rapids, MI

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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2 of 2 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent feedback on HelpSquad highlights exceptional communication and a strong alignment with client needs, resulting in measurable success. Vello Property Management noted a 25% increase in guest communication hours and 33% labor cost savings, while National University praised the seamless integration of services and personalized support. Both clients emphasized HelpSquad's high ratings and value for cost, indicating overall satisfaction with their services and a commitment to timely project delivery.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Boldr.

4.4 11 reviews
Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Grand Rapids, MI

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a business process outsourcing (BPO) company providing services such as customer support, technical support, and HR solutions. Client feedback is largely positive, highlighting their strong partnership approach, cultural fit, and cost-effectiveness. Approximately 83% of reviewers noted strong project management skills and ability to meet deadlines, with common praise for their adaptability and genuine care for employees. Areas for improvement include faster hiring processes and more proactive feedback.

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Reviews mention Exceptional performance
Boldr. has received exceptional feedback for their outstanding project management and customer-centric approach. Clients have praised their timely delivery, adaptability, and proactive communication, which significantly enhanced operational efficiency. Notably, Tractive's Customer Happiness Team Lead highlighted Boldr.'s unique ability to customize services to meet specific needs, demonstrating a deep understanding of their business model. Overall, the sentiment reflects a strong satisfaction with Boldr.'s innovative solutions and commitment to continuous improvement.

Customer Service Outsourcing for GPS Pet Tracker Provider

4.5 Jan 15, 2024

We have been partnering with BoldR for outsourced customer support for the past four years, and our experience with their project management has been highly positive. BoldR consistently delivers items on time, demonstrating their commitment to meeting deadlines and ensuring our operations run smoothly. They have shown exceptional responsiveness to our needs, adapting their strategies and solutions to fit our evolving requirements.
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Data Services Outsourcing for Machinery Mnfctrng Company

5.0 Aug 5, 2022

The accuracy of our work has improved significantly since Boldr. came onboard. The task I’m referring to is impossible to hit with 100% accuracy, but we’re hitting 80% accuracy right now, which is very high. The task is very nuanced and complex. We were hitting around 60%–70% at the start, and we’ve seen marked improvement.
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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Boldr. as providing good value for money, with several reviews highlighting significant cost savings. For instance, one client reported annual savings of $6 million due to Boldr.'s services, while another emphasized that their pricing fit the budget and offered good value. Overall, the sentiment is positive, with many clients appreciating the balance of quality service and affordability, although some noted areas for improvement in hiring speed.
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United States (7) Austria (1) Canada (1)

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Mérida, Mexico

3F Conexion 60, Calle 60 #346
Mérida, Mexico 97000
151 - 200

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Grand Rapids, MI

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Exceptional performance
Clients consistently commend Big Outsource for their exceptional performance, highlighting their professionalism and expertise. Notable feedback includes a 25% increase in project throughput and 99% accuracy in bookkeeping tasks. Clients appreciated the proactive communication and responsiveness of the team, which contributed to improved efficiency and customer satisfaction. One client specifically noted the impressive ability of their virtual assistant to understand and enhance workflows, emphasizing the company's commitment to quality and client needs.

Call Center Support for Health Consultation Firm

5.0 Jul 19, 2023

The responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have had increased staffing requirements due to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team.
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Back-Office Support & Customer Service for Fitness Company

5.0 Jun 19, 2025

I cut my client onboarding time by almost half—down to 2 days from over 4. My reconciliation process became more accurate, with fewer errors and faster month-end wrap-ups. Clients appreciated the improved responsiveness and structure. They worked very methodically. I had a shared folder system in place, and they followed naming conventions and deadlines precisely. I never had to chase them down—they anticipated needs and checked in regularly. Their team is responsive, skilled, and dependable—ideal for small practices like mine.
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4 of 4 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of Big Outsource highlight exceptional responsiveness and reliability, with clients noting significant improvements in their operational efficiency. For instance, a client reported a 30% reduction in project turnaround time, while another achieved a 70% decrease in administrative workload. Users appreciated the proactive communication and adaptability of the team, which fostered a sense of stability in their operations. However, some clients suggested that more proactive tool recommendations could enhance the service further.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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Santo Tomas, Philippines

Brgy. San Roque
Santo Tomas, Philippines 4234
50 - 75

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Loss Prevention Services, LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wyoming, MI

Services provided

80% Call Center Services

20% Business Consulting

Located in Wyoming, Michigan and Natchez, Mississippi, Loss Prevention Services, LLC is a call center. Established in 2009, the team provides Call Center Services and Business Consulting.
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Huff Tech Solutions

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Hudsonville, MI

Services provided

50% IT Managed Services

10% Cloud Consulting & SI

10% Cybersecurity +3 services

10% Document Digitization & Management

10% IT Strategy Consulting

10% Other IT Consulting and SI

Huff Tech Solutions is an IT managed services company. They were launched in 2019, and their services include IT managed services and IT strategy consulting.
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1 Bold Step

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Grand Rapids, MI

Services provided

20% Business Consulting

20% CRM Consulting and SI

20% Demand Generation Marketing +2 services

20% Marketing Strategy

20% Sales Outsourcing

1 Bold Step is a Marketing Strategy company. They are based in Grand Rapids, Michigan and have midsize team. They specialize in Marketing Strategy and CRM consulting and SI.
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Applied Innovation

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Grand Rapids, MI

Services provided

30% IT Managed Services

20% Cybersecurity

20% Robotics Process Automation +3 services

10% Building Security Services

10% Compliance Consulting

10% Document Digitization & Management

Applied Innovation, an IT managed services company, was founded in 1987. The midsize team offers IT managed services and Cybersecurity.
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LongerDays

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Muskegon, MI

Services provided

75% Back Office Outsourcing

15% Call Center Services

10% Customer Service Outsourcing

LongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
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What are Featured Providers?

TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Grand Rapids, MI

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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More responsive than most other service providers

TDCX is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Bogotá, Colombia

Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911
751 - 1000

+57 601 743 3303

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Hughes Integrated

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Byron Center, MI

Services provided

15% Branding

15% Content Marketing

15% Email Marketing +4 services

15% Sales Outsourcing

15% Social Media Marketing

15% Web Design

10% Search Engine Optimization

Founded in 2018, Hughes Integrated is a branding company. Their team specializes in Branding and Social Media Marketing.
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JetCo Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Grand Rapids, MI

Services provided

70% Business Consulting

20% Market Research

10% Back Office Outsourcing

JetCo Solutions, a small Business Consulting company, is in Grand Rapids, Michigan. Their services include Business Consulting and Market Research.
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Search Prestige

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Grand Rapids, MI

Services provided

40% Search Engine Optimization

20% Pay Per Click

20% Sales Outsourcing +1 service

20% Web Design

SEO agency Search Prestige was established in 2020. Headquartered in Grand Rapids, Michigan, the team provides Search Engine Optimization and Pay Per Click.
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Gladstone printing services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lansing, MI

Services provided

50% Graphic Design

25% Document Digitization & Management

25% Logo

Gladstone printing services is a small graphic design company. Launched in 2002, the team specializes in Graphic Design and Logo.
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Top BPO Companies in Grand Rapids

List of the Top Grand Rapids BPO Services

Reviews mention Proactive

BPO Services for Management Consulting Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Personable

BPO & Customer Service Support for Financial Services Co

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

SMM, Virtual Assistant & Lead Gen for AI Consulting Company

Back-Office Outsourcing for Recruitment Agency

Reviewed 17 times in the past 6 months

Industry Experience

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Reviews mention Transparent

Market Research & Outreach for Equipment Retailer

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Industry Experience

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HelpSquad is very responsive

Reviews mention Exceptional performance

Customer Service Outsourcing for GPS Pet Tracker Provider

Data Services Outsourcing for Machinery Mnfctrng Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

Call Center Support for Health Consultation Firm

Back-Office Support & Customer Service for Fitness Company

Reviewed 4 times in the past 6 months

Industry Experience

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TDCX is responsive

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List of the Top 2 Grand Rapids BPO Services

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