Top BPO Companies in Grand Rapids
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Grand Rapids, MIServices provided
See all 44 projectsUnity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.
$1,000+< $25 / hr1,000 - 9,999Serves Grand Rapids, MIServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$100,000+Undisclosed10,000+Serves Grand Rapids, MIServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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$5,000+$150 - $199 / hr10 - 49Grand Rapids, MI
Services provided
See all 15 projectsReal IT Solutions, Inc is a comprehensive IT service provider specializing in managed IT services, network security, and technology solutions. Across numerous reviews, clients consistently highlight the company's responsiveness, efficiency, and ability to deliver on-time projects, with an emphasis on personalized service, high effectiveness, and proactive problem-solving. The feedback is overwhelmingly positive, with no notable areas for improvement frequently mentioned.
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UndisclosedUndisclosed10 - 49Sparta, MI
Services provided
See all 1 projectsKinetix, LLC is an IT support company recognized for its responsive service and efficient project management. Praised for minimizing downtime and offering good value for cost, 100% of reviewers appreciated their responsiveness and dedication to client satisfaction, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49Grand Rapids, MI
Services provided
QOSNow is a Customer Service Outsourcing company. Their team is headquartered in Grand Rapids, Michigan. The firm specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Wyoming, MI
Services provided
Located in Wyoming, Michigan and Natchez, Mississippi, Loss Prevention Services, LLC is a call center. Established in 2009, the team provides Call Center Services and Business Consulting.
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$1,000+$100 - $149 / hr2 - 9Hudsonville, MI
Services provided
Huff Tech Solutions is an IT managed services company. They were launched in 2019, and their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Grand Rapids, MI
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1 Bold Step is a Marketing Strategy company. They are based in Grand Rapids, Michigan and have midsize team. They specialize in Marketing Strategy and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Grand Rapids, MI
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Applied Innovation, an IT managed services company, was founded in 1987. The midsize team offers IT managed services and Cybersecurity.
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$1,000+< $25 / hr10 - 49Muskegon, MI
Services provided
LongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Byron Center, MI
Services provided
Founded in 2018, Hughes Integrated is a branding company. Their team specializes in Branding and Social Media Marketing.
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$1,000+UndisclosedFreelancerAllendale, MI
Services provided
Numar is a small Allendale, Michigan-based AI Agents company. The team provides AI Agents and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Grand Rapids, MI
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JetCo Solutions, a small Business Consulting company, is in Grand Rapids, Michigan. Their services include Business Consulting and Market Research.
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UndisclosedUndisclosed2 - 9Grand Rapids, MI
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SEO agency Search Prestige was established in 2020. Headquartered in Grand Rapids, Michigan, the team provides Search Engine Optimization and Pay Per Click.
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$1,000+Undisclosed2 - 9Kalamazoo, MI
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AI REV LABS is an AI Agents company. They were established in 2025 and focus on AI Agents and Web Design.
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UndisclosedUndisclosed2 - 9Lansing, MI
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Gladstone printing services is a small graphic design company. Launched in 2002, the team specializes in Graphic Design and Logo.
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List of the Top 2 Grand Rapids BPO Services
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$5,000+$150 - $199 / hr10 - 49Grand Rapids, MI
Ability to deliver
30.8/40.017/20 Reviews9.8/10 Clients & Experience4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Sparta, MI
Ability to deliver
20.3/40.016.4/20 Reviews0/10 Clients & Experience3.9/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr10 - 49Grand Rapids, MI
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
UndisclosedUndisclosed50 - 249Wyoming, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$100 - $149 / hr2 - 9Hudsonville, MI
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Muskegon, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Byron Center, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$1,000+UndisclosedFreelancerAllendale, MI
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
19% Back Office Outsourcing81% Other -
UndisclosedUndisclosed10 - 49Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Grand Rapids, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+Undisclosed2 - 9Kalamazoo, MI
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Lansing, MI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Back Office Outsourcing75% Other
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