Top BPO Companies in Columbus

Ratings Updated: December 25, 2025

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Featured

What are Featured Providers?

Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Columbus, OH

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.

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Industry Experience

Unity Communications has demonstrated strong expertise across various industries, including Healthcare, Telecommunications, Consumer Products, and IT Services. Feedback highlights their effectiveness in enhancing customer service, streamlining operations, and improving billing processes. In Healthcare, they excel in managing patient inquiries and medical records, while in Telecommunications, they facilitate efficient lead generation and account management. Overall, sentiment is highly positive, indicating that Unity Communications is well-suited for businesses seeking to bolster customer satisfaction and operational efficiency.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (7) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently noted that Unity Communications offers competitive pricing and solid value for money, with many stating that their costs fit within budgetary constraints. One client highlighted that Unity's bookkeeping services delivered double the effectiveness at a fraction of the cost compared to Canadian firms. Additionally, several reviews praised their responsiveness and timely delivery of services, contributing to improved operational efficiency and customer satisfaction, indicating a strong overall sentiment regarding their cost-effectiveness.
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United States (34) Australia (1) Canada (1) Ireland (1)

San Pedro Garza García, Mexico

303 Avenida Circuito Frida Kahlo
San Pedro Garza García, Mexico 66278
201 - 250

4805508700

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Columbus, OH

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Chicago, IL

401 North Michigan Avenue
Chicago, IL 60611
1001 - 2000

+16786547342

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Remote CoWorker

4.8 170 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Columbus, OH

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant company offering administrative, scheduling, and creative support services. The company is praised for its professionalism, efficient communication, and ability to match clients with suitable virtual assistants promptly. Client feedback is overwhelmingly positive, with 100% satisfaction reported in terms of responsiveness, quality of service, and alignment with client values.

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21 of 21 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 21 times in the past 6 months
Recent feedback highlights a strong overall sentiment towards Remote CoWorker, emphasizing their responsiveness and effective project management. Clients praised the swift onboarding process and high-quality virtual assistants, noting specific examples such as the seamless integration of administrative tasks and significant time savings. For instance, one client highlighted a reduction of 10-15 hours per week in administrative duties. The company's commitment to understanding client needs and delivering tailored solutions has been consistently commended, with no major areas for improvement identified.
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Industry Experience

Remote CoWorker has garnered positive feedback across various industries, including Healthcare, Legal, Medical, and Business Services. Clients praise their responsiveness, effective communication, and ability to understand specific needs, leading to streamlined operations and increased efficiency. Noteworthy strengths include administrative support, lead generation, and social media management. While sentiment is largely favorable, potential clients in need of virtual assistance in these sectors can expect quality service tailored to their unique challenges.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Real estate Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal

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Average Project Cost Breakdown

Less than $10,000 (50) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback highlights Remote CoWorker's strong value for money, with many noting that their pricing fits within budget while delivering high-quality services. One client emphasized, "good value for cost," while another mentioned the company provided "great candidates" for their needs. Overall sentiment reflects satisfaction regarding the cost-effectiveness of their services, with multiple clients expressing that they received more than they expected, indicating a strong return on investment.
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Hollywood, FL

2450 hollywood blvd
Hollywood, FL 33020
76 - 100

(561) 571-5222

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TECHSPEED INC

4.9 16 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Columbus, OH

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.

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Reviews mention Communicative
The overall sentiment regarding TechSpeed Inc.'s communication is highly positive. Clients praised their transparency and responsiveness, with one noting, 'They were able to communicate immediately' and another highlighting their 'timely communication' and 'proactive communication and customer-first mindset.' The project managers were described as 'easy to communicate with' and 'efficient in reviewing information,' showcasing their commitment to maintaining clear and effective dialogue throughout projects.

Transcription Services for Consumer Credit Reporting Agency

5.0 Dec 12, 2022

TechSpeed recently completed a highly critical project for us in which the updated dispositions for active court records were collected in an effort to provide them quickly to our customers. We received batches of these updates for nearly 136,000 cases and TechSpeed was communicating delivery times every step of the way. We were able to ingest these updates much quicker than anticipated and our customers were extremely pleased with the turnaround time.
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Market Research & Outreach for Equipment Retailer

5.0 Nov 30, 2022

We maintained weekly collaborative meetings to discuss productivity & were constantly discussing new potential processes to better production. Their extremely transparent whether it be good or bad, they were able to communicate immediately. Any change I threw at them, they handled with grace.
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Data Entry Services for M&A Advisory Firm

5.0 Jun 3, 2021

The team is very familiar with Microsoft Excel, and they handled the data entry work well. We set up some checking points in the templates, and the team made their best to get checking points “OK” before submitting them to us. Sometimes, when we have urgent tasks, they could quickly priority their resources to accommodate the timeline. Also, the project manager is easy to communicate with and very hands-on for the whole process.
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Data Entry for Scholarship Fund

5.0 Jul 11, 2019

Perfect. Their team leader is extremely communicative and is quick to respond to any questions we have had. Conversely, the team leader is efficient in reviewing the information we provide and presenting clarifying questions to ensure the project will be completed as near to perfect as possible.
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Data Mining to Assess Global Pain Landscape

5.0 Feb 6, 2019

Regarding communication, TechSpeed LLC responded almost instantly to every request we had. They created the deliverables very quickly. The workflow was effective and fast.
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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, TECHSPEED INC received positive feedback for their effective project management and high-quality service. Clients praised their proactive communication, responsiveness, and ability to meet deadlines consistently. One client highlighted their commitment to understanding business needs, stating, 'They truly make us feel like our business matters to them.' Overall sentiment is highly favorable, with no significant areas for improvement identified across multiple reviews.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently commend TechSpeed Inc for their competitive pricing and exceptional value for money. For instance, one client noted that their pricing fit their budget while another emphasized the great value for the cost. The company's ability to deliver high-quality results on time further enhances their perceived value. Overall, the sentiment reflects satisfaction with cost-effectiveness and reliability, with no significant areas for improvement mentioned regarding pricing.
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Portland, OR

1300 Southwest 6th Avenue
Portland, OR 97201
10 - 15

5032910027

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RDI Corporation

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Worthington, OH

Services provided

30% Call Center Services

25% IT Managed Services

25% Market Research +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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Industry Experience

RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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Worthington, OH

600 Lakeview Plaza Boulevard #D
Worthington, OH 43085
2 - 5

800-460-1241

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Caret

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Columbus, OH

Services provided

25% Market Research

25% Sales Outsourcing

10% Marketing Strategy +8 services

5% Affiliate Marketing

5% Content Marketing

5% Direct Marketing

5% Email Marketing

5% Event Marketing

5% Mobile & App Marketing

5% Other Digital Marketing

5% Social Media Marketing

Caret is a strategic sales consultancy specializing in outbound sales and demand generation. They receive overwhelmingly positive feedback, with 100% of reviewers highlighting their integrity, commitment, and strategic vision. Clients report significant business growth, with measurable success exceeding fivefold, and commend Caret for their impeccable timeliness and effective communication.

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Industry Experience

Caret has demonstrated expertise primarily in the Software industry, particularly within SaaS and Facilities Management. Clients commend their strategic vision, integrity, and effectiveness in implementing sales solutions, which significantly enhance business growth. Feedback highlights their strong communication and commitment, leading to measurable outcomes such as substantial revenue increases. Overall, Caret is well-suited for technology-driven businesses seeking robust sales solutions and effective project management.
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Software

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed that Caret provides significant value for money, often highlighting the company's integrity and commitment. One CEO noted that Caret's efforts led to a fivefold business growth, emphasizing their effective implementation of sales strategies. While the pricing was not specifically mentioned, the overall sentiment reflects satisfaction with the cost relative to the results achieved, indicating that clients perceive Caret's services as a worthwhile investment.
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Columbus, OH

800 North High Street
Columbus, OH 43215
2 - 5

6142037156

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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Columbus, OH

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Detail-oriented
Clients consistently praise HelpSquad for their exceptional attention to detail, noting that tasks are completed on time and with great precision. One client highlighted, "the entire team communicates promptly and with great attention to detail," while another remarked on their impressive ability to avoid repeating mistakes, stating, "they've also never done the same mistake twice." Overall, the sentiment reflects a strong appreciation for HelpSquad's meticulous approach, contributing to enhanced service quality and operational efficiency.

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 Feb 12, 2024

We're impressed with their attention to detail. They've also never done the same mistake twice.
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Call Center Services for Property Management Company

5.0 Dec 10, 2025

Communication is exceptional. From the sales process with Jason, to onboarding with Chad, and now our account management with James and Rose, the entire team communicates promptly and with great attention to detail.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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Hatboro, PA

330 S Warminster Rd Suite 341
Hatboro, PA 19040
10 - 15

877-775-3667

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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Columbus, OH

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention Communicative
Client feedback regarding Boldr. highlights their exceptional communication skills, describing them as highly responsive and proactive in addressing needs. One client noted their 'exceptional responsiveness' and adaptability, emphasizing the importance of communication in their successful partnership. Overall sentiment reflects strong satisfaction with Boldr.'s commitment to timely delivery and effective project management, contributing significantly to the client’s operational success.

Customer Service Outsourcing for GPS Pet Tracker Provider

4.5 Jan 15, 2024

Their proactive approach to communication and problem-solving has been a key factor in the success of our partnership. Overall, Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction with their services.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.
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United States (6) Austria (1) Canada (1)

Mérida, Mexico

3F Conexion 60, Calle 60 #346
Mérida, Mexico 97000
151 - 200

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Columbus, OH

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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10 of 10 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 10 times in the past 6 months
Recent client feedback for Big Outsource highlights their exceptional responsiveness and ability to improve operational efficiency across various sectors. Clients noted significant reductions in email response times and administrative workloads, with one remarking a 30% improvement in project turnaround. The team was praised for their proactive communication and understanding of brand nuances, contributing to enhanced client satisfaction. Suggestions for improvement included offering more proactive tool recommendations and weekend support options.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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Fortuity

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Columbus, OH

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Fortuity is an answering service. Headquartered in Columbus, Ohio, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was established in 2017.
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Columbus, OH

750 Mount Carmel Mall
Columbus, OH 43222
6 - 9

614.401.3050

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PrimeSync

Not yet reviewed

$1,000+

Undisclosed

250 - 999

Columbus, OH

Services provided

45% Call Center Services

25% AI Development

15% Back Office Outsourcing +1 service

15% Customer Service Outsourcing

PrimeSync offers services such as accounts receivable management, tenant communications, and support for Spanish-speaking clients. Overall, the reviews highlight PrimeSync's high quality of work, effective project management, and convenience of remote workers, leading to increased collections and alleviated workloads for clients. The company's ability to meet expectations and deadlines is also consistently praised.

Columbus, OH

2323 West 5th Avenue
Columbus, OH 43204
201 - 250

(380) 228-8729

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Pearl Interactive Network Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Columbus, OH

Services provided

70% Call Center Services

15% Back Office Outsourcing

15% Business Consulting

Headquartered in Columbus, Ohio, Pearl Interactive Network Inc. Is a telephone answering service. Their services include Call Center Services and Business Consulting.
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Columbus, OH

1103 Schrock Road, Suite 109
Columbus, OH 43229
201 - 250

614.258.2943

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No More Phone Tag

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Westerville, OH

Services provided

80% Call Center Services

20% Customer Service Outsourcing

No More Phone Tag is a telephone answering service. Their small team is in Westerville, Ohio. Their services include Call Center Services and Customer Service Outsourcing.
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Westerville, OH

635 Park Meadow Rd
Westerville, OH 43081
2 - 5

(800) 929-1202

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Harper & Company CPA Plus

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Columbus, OH

Services provided

100% Customer Service Outsourcing

Harper & Company CPA Plus is a Customer Service Outsourcing company headquartered in Columbus, Ohio. The team focuses on Customer Service Outsourcing.
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Columbus, OH

1396 King Avenue
Columbus, OH 43212
10 - 15

614-456-7222

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What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Unique expertise
Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)
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Sunflower Lab

4.7 32 reviews

$25,000+

$50 - $99 / hr

50 - 249

Franklin Township, NJ

Services provided

20% Robotics Process Automation

10% BI & Big Data Consulting & SI

10% Back Office Outsourcing +6 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% Low/No Code Development

10% Mobile App Development

10% UX/UI Design

Sunflower Lab is a versatile software development company specializing in custom software, mobile app, and web application development. They have received predominantly positive feedback across various industries for their adaptability, responsiveness, and ability to meet client needs, with approximately 90% of reviews highlighting their technical proficiency and project management skills. A consistent theme is their competitive pricing and customer-centric approach, though some mention room for improvement in communication and adherence to initial project expectations.

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Reviews mention Innovative
Clients have consistently praised Sunflower Lab for their innovative approach and collaborative spirit. One client highlighted how Sunflower Lab provided valuable feedback and suggestions that enhanced their app's algorithm, describing the experience as a partnership rather than a traditional client-vendor relationship. Additionally, the team's ability to deliver creative solutions and adapt to challenges has been noted as a significant strength, reinforcing the overall sentiment of innovation in their service delivery.

iOS Development for Group Messaging App

5.0 Oct 17, 2016

Another thing is coming back to us with innovative ideas that help our platform more than we could have thought of. That's something that has come from their side and my project manager that has helped us. Like I said before, partnering for success.
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Average Project Cost Breakdown

$10,000 to $49,000 (12) $50,000 to $199,999 (12) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients generally perceive Sunflower Lab's pricing as competitive and reflective of good value for money. One client noted a 30% reduction in estimated budget due to their competitive pricing compared to other vendors. Another client emphasized the affordability of their flat-rate pricing model, which was particularly beneficial for their early-stage startup. Overall, feedback indicates satisfaction with the cost relative to the quality of work delivered, with several clients expressing a willingness to continue their engagement based on positive experiences.
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Hilliard, OH

3974 Brown Park Drive, Suite F
Hilliard, OH 43026
2 - 5

(614)664-7674

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SBC Advertising

Not yet reviewed

$5,000+

$100 - $149 / hr

250 - 999

Columbus, OH

Services provided

20% Advertising

20% Branding

20% Call Center Services +2 services

20% Public Relations

20% Social Media Marketing

SBC Advertising is an Advertising company. They specialize in Advertising and Branding and were launched in 1969.
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Columbus, OH

333 W Nationwide Blvd
Columbus, OH 43215
76 - 100

614.255.2333

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ASSIST Office Support Services LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Brice, OH

Services provided

20% Accounting

20% Back Office Outsourcing

20% Call Center Services +3 services

20% Web Development

10% HR Consulting

10% Recruiting

Website development company ASSIST Office Support Services LLC was founded in 2017. The small team offers Web Development and Call Center Services.
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Brice, OH

3045 Brice Road # 353
Brice, OH 43109
2 - 5

888-771-9662

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Incubit

Not yet reviewed

$10,000+

$50 - $99 / hr

250 - 999

Delaware, OH

Services provided

25% HR Consulting

20% Back Office Outsourcing

20% IT Managed Services +2 services

20% IT Strategy Consulting

15% IT Staff Augmentation

Midsize HR Consulting company Incubit, is based in Delaware, Ohio and Berlin, Germany. The team specializes in HR Consulting and IT strategy consulting.
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Delaware, OH

40 North Sandusky Street
Delaware, OH 43015
76 - 100

+1 877 355 6639

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TenPoint Complete

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Plain City, OH

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Market Research

Market Research company TenPoint Complete was established in 1993. The team specializes in Market Research and Call Center Services and is headquartered in Plain City, Ohio.
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Plain City, OH

8080 Corporate Blvd.
Plain City, OH 43064
10 - 15

(800) 343 - 0641

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Barge Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Columbus, OH

Services provided

10% Branding

10% Email Marketing

10% Marketing Strategy +7 services

10% Pay Per Click

10% SMS Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

Barge Marketing is a branding company. Founded in 2020, the agency offers Branding and Marketing Strategy.
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Columbus, OH

8740 Orion Place #150,
Columbus, OH 43240
2 - 5

+1.614.907.7577

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SyaRose Technology Services Inc

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Westerville, OH

Services provided

10% Application Testing

10% BI & Big Data Consulting & SI

10% Back Office Outsourcing +7 services

10% Cloud Consulting & SI

10% E-Commerce Development

10% ERP Consulting and SI

10% IT Staff Augmentation

10% IT Strategy Consulting

10% Web Design

10% Web Development

SyaRose Technology Services Inc is a web design agency. In Tallahassee, Florida and Westerville, Ohio, the agency was founded in 2015. Their services include Web Design and IT strategy consulting.
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Westerville, OH

581 Lazelle Rd,
Westerville, OH 43081
2 - 5

+1.614.505.8572

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Partner in Publishing

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

Logan, OH

Services provided

20% Sales Outsourcing

15% Content Marketing

10% Customer Service Outsourcing +10 services

10% Email Marketing

5% Event Marketing

5% Graphic Design

5% Market Research

5% Marketing Strategy

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

5% Video Marketing

5% Web Design

Partner in Publishing is a small Glastonbury, Connecticut-based Sales Outsourcing company. Their services include Sales Outsourcing and Content Marketing.
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Logan, OH

12684 College Prospect Drive
Logan, OH 43138
6 - 9

6147258997

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Acquiva Digital Agency

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Dublin, OH

Services provided

20% Search Engine Optimization

10% Content Writing Services

10% Conversion Optimization +6 services

10% Ecommerce Marketing

10% Email Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Social Media Marketing

10% Web Design

Acquiva Digital Agency is a SEO agency. Their small team is located in Dublin, Ohio. Their team offers Search Engine Optimization and Social Media Marketing.
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Dublin, OH

6605 Longshore St Suite 240 #251
Dublin, OH 43017
1

+1 614-324-0785

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Southwest Recovery Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Columbus, OH

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Southwest Recovery Services is an answering service and Customer Service Outsourcing company. Their services include Call Center Services.
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Columbus, OH

1201 Dublin Rd
Columbus, OH 43215

+1.380.799.5999

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Perceptionist

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Westerville, OH

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Founded in 1998, Perceptionist is a midsize call center company and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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Westerville, OH

178 W Schrock Road C,
Westerville, OH 43081

+1.866.652.5968

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SALIX

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Dayton, OH

Services provided

45% Customer Service Outsourcing

40% Call Center Services

15% Back Office Outsourcing

SALIX, a Customer Service Outsourcing company, was launched in 1999. The midsize team provides Customer Service Outsourcing and Call Center Services.
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Dayton, OH

11 W Monument Avenue
Dayton, OH 45402

937.221.7766

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One Call Now

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Dayton, OH

Services provided

100% Call Center Services

One Call Now is a telephone answering service launched in 2002. The company provides Call Center Services, and is midsize.
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Dayton, OH

6450 Poe Avenue, Suite 500
Dayton, OH 45414

937.335.3336

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ContactUS Communications

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hilliard, OH

Services provided

20% AI Consulting

20% AI Development

20% Call Center Services +4 services

10% BI & Big Data Consulting & SI

10% Business Consulting

10% CRM Consulting and SI

10% Customer Service Outsourcing

ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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Hilliard, OH

3700 Fishinger Blvd.
Hilliard, OH 43026

+1.614.984.2399

See All Locations (1)

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Flywheel Advertising

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Columbus, OH

Services provided

10% Accounting

10% Advertising

10% Branding +7 services

10% Customer Service Outsourcing

10% IT Managed Services

10% Logo

10% Public Relations

10% Sales Outsourcing

10% Web Design

10% Web Development

Flywheel Advertising, a small Advertising company, is located in Columbus, Ohio. The team offers Advertising and Branding.
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Columbus, OH

243 N 5th St,
Columbus, OH 43215

+1.614.595.5675

See All Locations (1)

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