Top Call Center Services & Voice Services in Romania

Ratings Updated: May 12, 2026

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Romania

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Reviews mention Flexible
The feedback regarding Simply Contact's flexibility is overwhelmingly positive. Clients highlighted their ability to adapt to specific needs, with one noting, "Their flexibility and clear communication made the whole process smooth and stress-free." Another client remarked on their "great interaction" and described them as "very pleasant, flexible, and patient." Overall, Simply Contact is recognized for their responsiveness and adaptability, contributing significantly to client satisfaction and project success.

Customer Service Support for Public Interest Tech Firm

5.0 Jan 19, 2024

They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
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Call Center Services for Social Media Monitoring Tool

5.0 May 9, 2023

Simply Contact's project management was excellent. They are highly responsive to our needs and feedback. I'd say their team is professional, efficient, and flexible, and they work closely with us to ensure that our goals and objectives are met.
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Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare.
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Customer Support Services for SaaS Company

5.0 Apr 25, 2023

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.
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Call Center Services for Cosmetic & Beauty Brand

5.0 Feb 28, 2021

Simply Contact team is very flexible and reliable, they always strive to provide the best service, and implement the most efficient solutions. Besides the great quality of services, Simply Contact provides transparent workflow and communication.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
Read 15 Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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View projects from:

Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 13 languages:

Arabic

Czech

Dutch

English

French

German

Italian

Polish

Romanian

Russian

Slovakian

Spanish

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SupportYourApp

4.8 82 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Romania

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% AI Agents +2 services

15% Back Office Outsourcing

5% Data Annotation Services

SupportYourApp is a provider of Contact Center Services, specializing in Customer Support Services including Inbound Call Center and Telephonic Support. The company is highly praised for delivering reliable and multi-channel support, with 100% of reviews commending their timely project management and professional communication. Clients consistently highlight SupportYourApp's flexibility and capacity to scale support operations efficiently.

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Reviews mention Receptive
Clients have expressed a highly receptive sentiment towards SupportYourApp, noting their willingness to accept feedback and adapt their processes accordingly. One client highlighted that the team 'aims to please' and is proactive in understanding client needs, contrasting them with other outsourced companies that often provide stock responses. Their commitment to improvement is evident, as they seek to comprehend the rationale behind decisions to enhance autonomy in future interactions. Overall, clients appreciate the team's responsiveness and dedication to quality service.

Customer Support Services for SaaS Company

4.5 Aug 5, 2021

Their ability and willingness to talk, listen, share and do everything to make us comfortable and at the same time be efficient for our business is truly stunning.
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Customer Support for Technology Platform

5.0 Sep 11, 2020

They’re receptive to feedback and usually deal well with criticism. With a lot of outsourced companies, the team members will give stock responses like 'We understand', and escalate things to their managers. SupportYourApp’s team tries to understand whatever we’re telling them.
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30 of 33 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read more
Read 33 Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Feedback on SupportYourApp's cost and value for money is mixed among clients. Many clients appreciated the affordable pricing and the overall value, with one stating it 'fit our budget' and another noting 'good value for cost.' However, some clients expressed dissatisfaction, citing that the service did not meet their expectations and resulted in increased workload rather than reduced. Overall, while several reviews highlight effective support and responsiveness, others point to inconsistencies in service quality, impacting perceived value.
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United States (25) Ukraine (7) Israel (6) England (4) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Luxembourg (1) Norway (1) Italy (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Ireland (1) Poland (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)

This provider is fluent in 31 languages:

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Korean

French

Turkish

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This provider is available in 33 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

Japan Standard Time (JST)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Romania

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Efficient
Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Romania

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

See all 26 projects
Reviews mention Flexible
The feedback regarding Simply Contact's flexibility is overwhelmingly positive. Clients highlighted their ability to adapt to specific needs, with one noting, "Their flexibility and clear communication made the whole process smooth and stress-free." Another client remarked on their "great interaction" and described them as "very pleasant, flexible, and patient." Overall, Simply Contact is recognized for their responsiveness and adaptability, contributing significantly to client satisfaction and project success.

Customer Service Support for Public Interest Tech Firm

5.0 Jan 19, 2024

They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
Read Full Review

Call Center Services for Social Media Monitoring Tool

5.0 May 9, 2023

Simply Contact's project management was excellent. They are highly responsive to our needs and feedback. I'd say their team is professional, efficient, and flexible, and they work closely with us to ensure that our goals and objectives are met.
Read Full Review

Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare.
Read Full Review

Customer Support Services for SaaS Company

5.0 Apr 25, 2023

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.
Read Full Review

Call Center Services for Cosmetic & Beauty Brand

5.0 Feb 28, 2021

Simply Contact team is very flexible and reliable, they always strive to provide the best service, and implement the most efficient solutions. Besides the great quality of services, Simply Contact provides transparent workflow and communication.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
Read 15 Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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View projects from:

Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 13 languages:

Arabic

Czech

Dutch

English

French

German

Italian

Polish

Romanian

Russian

Slovakian

Spanish

View all languages

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Valoris Center

4.9 14 reviews

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Premier Verified

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

See all 14 projects
Reviews mention Flexible
Client feedback consistently highlights Valoris Center's flexibility as a key strength. One client noted their 'flexibility and easiness in understanding our business needs,' while another emphasized their ability to adapt to 'fluctuating volumes and the difficulty to predict the forecast.' Additionally, the proactive nature of Valoris in responding to client needs and suggesting improvements was commended, showcasing an overall positive sentiment regarding their adaptability and responsiveness in various project contexts.

Call Center Services for Digital Solutions Provider

4.5 Mar 3, 2023

Valoris has always been a flexible partner, adapting to our needs, especially when we encountered peaks or distinctive demands regarding our service. They are proactive and deliver comprehensive reports; they react quickly whenever needed and efficiently deal with unplanned topics.
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Outbound Call Center Service for Automobile Company

5.0 Feb 21, 2023

We appreciate that Valoris adapted to our industry particularities and managed to dive into the specifics; they are also flexible and result oriented.
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Call Center Services for Consumer Products Company

5.0 Nov 9, 2021

Taking into consideration our fluctuating volumes and the difficulty to predict the forecast. We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project.
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Call Center Services for Delivery App

5.0 Sep 24, 2021

Valoris is a flexible business partner, meaning they can adapt and react to challenges. They proved this from the start, by handling a quick and effective ramp-up. Moreover, in the first year of business, they scaled up the team up to three times and improved customer satisfaction scores, in the same time.
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Call Center Services for Optics Co

5.0 Mar 12, 2025

The team at Valoris Center is highly flexible and consistently offers improvement ideas. They deliver on time and respond promptly to our needs, providing a professional service. Valoris Center stands out for their flexibility and strong people skills.
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7 of 9 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Freight Transportation Co
5.0 — Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests. Read more
Read 9 Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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HKR.TEAM (Bespoke Global Teams)

5.0 2 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

45% Customer Service Outsourcing

35% Back Office Outsourcing

20% Sales Outsourcing

HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

See all 2 projects
Reviews mention Openness
The overall sentiment regarding HKR's openness is highly positive, as clients appreciate their collaborative approach. One client noted, 'HKR's team treats us as their partner and is very open and collaborative with us,' highlighting effective communication and responsiveness. While there were minor concerns about internal policies not being fully disclosed, this did not significantly hinder the workflow. Overall, HKR's commitment to transparency and partnership is well-received.

Customer Service Outsourcing for Operations Platform

5.0 Jun 22, 2023

HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner.
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Industry Experience

HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.
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Retail Software

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.
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InfraWeb Manage Services Provider

Not yet reviewed
Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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Mercatus

4.8 22 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% IT Staff Augmentation

Mercatus is a company specializing in Contact Center Services, providing Customer Support Services, Inbound Call Center, and Telephonic Support. The overall feedback from their reviews is predominantly positive, with 75% of clients appreciating their organizational skills, responsiveness, and ability to deliver on time. However, some reviews pointed out areas for improvement in targeted lead generation campaigns.

See all 22 projects
Reviews mention Great team
Clients express a strong appreciation for the professionalism and organization of the Mercatus team. One customer highlighted the effective communication and quick response times, stating that the agents are involved in resolving exceptional situations. Another noted their impressive organizational skills, which contribute to a positive customer experience. Overall, the sentiment reflects satisfaction with the team's dedication and effectiveness in delivering support.

Customer Experience Support for Fashion E-Commerce Firm

5.0 Aug 28, 2022

What did you find most impressive or unique about this company? They are very organized as a team. Are there any areas for improvement or something they could have done differently? We are pleased with our collaboration with them.
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2 of 4 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation Services for IT Services Company
5.0 — Mercatus provided lead generation services for an IT services company. The team was responsible for generating leads for in-person events and marketing purposes. Read more
Read 4 Reviews

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (5) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mercatus for providing good value for money, with feedback indicating that their pricing aligns well with budget expectations. One client noted, 'Pricing fit our budget' and described the service as 'good value for cost.' Another emphasized that their investment was repaid within a year. Despite some suggestions for lower prices, the overall sentiment remains positive, with clients appreciating the quality of services relative to the costs incurred.
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View projects from:

Bulgaria (17) Romania (2) Estonia (1) Spain (1)

This provider is fluent in 24 languages:

English

Spanish

Arabic

Russian

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Romanian

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This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

București, Romania

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Business Consulting

10% Content Moderation Services

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
Read 6 Reviews

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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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IntelligentBee

4.8 9 reviews

$5,000+

< $25 / hr

250 - 999

Iași, Romania

Services provided

30% Call Center Services

50% Customer Service Outsourcing

20% Back Office Outsourcing

IntelligentBee is a versatile IT services company specializing in customer support, technical support, and software development. Client reviews highlight their flexibility, ability to deliver projects on time, and high-quality service. Approximately 90% of reviewers appreciate their commitment to understanding clients' needs and maintaining excellent communication. Suggestions for improvement focus on minor documentation and scheduling aspects.

See all 9 projects
Reviews mention Results-oriented
IntelligentBee has received overwhelmingly positive feedback regarding their results-oriented approach. Clients noted significant growth in retention rates and the effective delivery of high-quality work. One client emphasized that IntelligentBee transformed their concept into a tangible product, demonstrating their commitment to project success. Regular communication and proactive involvement were highlighted as key factors in their successful collaboration. Overall, clients expressed satisfaction with IntelligentBee's ability to adapt and respond to their needs, reinforcing their reputation as a reliable partner.

Application Development for Influencer Networking Platform

5.0 Dec 4, 2019

We’ve grown our retention rate a lot and we’re still working on it. We’re a startup, and I don’t want to say we’ll be the best tomorrow, but we plan to stick with our customers and improve. I don’t want to push money on marketing without having good retention and virality. We plan to launch the app this month and I’ll be able to provide some numbers then. We need some transactions between influencers and local brands to see their behaviors and whether we can give a return on investment. After that, we plan to use the model in Madrid because we have a big community there. We have a scalable model for brands, users, and so on. I’ve spoken with a lot of users and brands to see exactly what they want. From 100 people, 90% told me the app’s flow was very good. IntelligentBee has delivered very good quality, but we need to stay close to the users in order to improve on the UX.
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Industry Experience

IntelligentBee has demonstrated expertise across various industries including Software, Information Technology, Automotive, Media, IT Services, and Financial Services. Clients highlighted strengths in technical and customer support, process improvements, and development capabilities. Overall, the sentiment is positive, with feedback emphasizing high responsiveness, effective communication, and a commitment to quality. Specifically, clients in IT and Software noted exemplary support and project management, while those in Financial Services appreciated their customer service improvements. This versatility indicates a strong fit for projects within these sectors.
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Information technology Automotive Media IT Services Software Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Client feedback on IntelligentBee highlights their strong value for money, with many stating the services provided fit within budget while delivering high-quality results. One client noted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned saving significantly compared to local alternatives. Overall, the sentiment is positive, with clients appreciating the flexibility and responsiveness of the team, often resulting in successful outcomes for their projects.
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$1,200 Companies that are looking to grow their bussiness $2,800 Medium sized communities that needs management $5,000 Companies with large volumes of social interaction

Community Management
Boost brand loyalty and reduce support tickets with our integrated Community Management service. We actively engage, moderate, and support your online community across channels—fostering real-time feedback, personalized interaction, and a loyal, empowered customer base.
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FSPGlobal

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.

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Reviews mention Exceeds expectations
FSPGlobal has consistently exceeded client expectations through exceptional service delivery and effective project management. Clients highlighted the company's multilingual support and scalable solutions as key strengths, noting improvements in customer satisfaction and operational efficiency. One client emphasized FSPGlobal's proactive problem-solving and adaptability, which fostered a collaborative partnership. Overall, the feedback reflects a strong sentiment of satisfaction, with clients appreciating FSPGlobal's commitment to quality and their ability to align with strategic growth objectives.

BPO & Call Center Services for E-commerce & Digital Mktg Co

5.0 May 1, 2024

Their commitment to quality was evident throughout the partnership, consistently delivering exceptional services and deliverables. Beyond just meeting expectations, FSP Global truly impressed us with their proactive problem-solving skills, adaptability to our evolving needs, and focus on customer-centricity. This approach fostered an exceptional partnership. While there's always the potential for further refinement, FSP Global's overall performance exceeded our expectations.
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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback on FSPGlobal highlights their operational excellence and commitment to customer satisfaction. A mobile gaming company praised FSPGlobal for achieving significant cost efficiencies and improved service quality, reflected in higher CSAT and NPS scores. The project management was noted for being structured and responsive, with all milestones met on time. Clients expressed complete satisfaction, emphasizing FSPGlobal's adaptability and effective multilingual support, indicating strong alignment with their operational needs.
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Industry Experience

FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.
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Advertising & marketing Consulting Gaming

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Italy (1) Malta (1) Romania (1)

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WEBHUNT SRL

5.0 3 reviews

$10,000+

$100 - $149 / hr

2 - 9

București, Romania

Services provided

25% Sales Outsourcing

20% Account-Based Marketing

20% Email Marketing +2 services

20% Other Digital Marketing

15% Corporate Training & Coaching

WEBHUNT SRL is a marketing and affiliate management company known for its expertise in lead generation, data mining, and outreach strategies. Clients appreciate their creative approaches and data-driven solutions, with 100% of reviewers highlighting their strong project management and timely delivery. Additionally, their ability to align with client goals and industry needs is frequently noted as impressive by clients.

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Reviews mention Exceptional performance
Clients have praised WEBHUNT SRL for their exceptional performance in project management and campaign execution. Specific feedback highlighted their commitment to timely deliverables, effective communication, and personalized outreach strategies. The collaborative efforts led to measurable success in lead generation, with real-time performance tracking and iterative improvements based on feedback. Overall, the sentiment reflects a high level of satisfaction with WEBHUNT SRL's tailored solutions and alignment with client objectives.

Outreach Marketing for Software Development Firm

5.0 Sep 17, 2024

WebHunt demonstrated a strong commitment to delivering items on time. Key deliverables, including campaign plans, performance reports, and lead lists, were consistently provided within the agreed timelines. Any potential delays were communicated proactively, and contingency plans were put in place to ensure project continuity.
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Industry Experience

WEBHUNT SRL has demonstrated expertise across the Telecommunications, Advertising & Marketing, and Software industries. Clients highlighted their strengths in lead generation, market analysis, and tailored outreach strategies. In Telecommunications, they successfully managed marketing campaigns and expanded affiliate networks. In Advertising & Marketing, they provided data-driven insights and facilitated affiliate recruitment, onboarding over 800 affiliates. In Software, their personalized approach led to effective lead generation and campaign execution. Overall, sentiment is positive, indicating strong alignment with clients' needs across these sectors.
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Telecommunications Advertising & marketing Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
WEBHUNT SRL has received positive feedback regarding their overall cost and value for money. Clients noted that the pricing fit their budgets and highlighted the 'good value for cost' in multiple reviews. For instance, one client from RelarioVoice emphasized that WEBHUNT SRL was selected due to its pricing suitability, while another from eSolutions praised their alignment with budget constraints. Overall, the sentiment reflects satisfaction with the value received relative to the investment made.
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Romania (2) Switzerland (1)

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World Performance Group Srl

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

67% Call Center Services

20% Customer Service Outsourcing

10% Sales Outsourcing +1 service

3% Market Research

World Performance Group Srl is a call center company. They were established in 2012 and provide Call Center Services and Customer Service Outsourcing.
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Competence Call Center

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

București, Romania

Services provided

60% Call Center Services

20% Social Media Marketing

10% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Large call center Competence Call Center, is based in București, Romania and Brașov, Romania. Their services include Call Center Services and Social Media Marketing.
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Centrale Telefonice

5.0 1 review

Undisclosed

$50 - $99 / hr

2 - 9

Cluj-Napoca, Romania

Services provided

30% Call Center Services

15% AI Agents

10% AI Development +6 services

10% API Development

10% Computer Engineering

10% Custom Software Development

5% Digital Engineering

5% Other Application Development

5% Transcription

Centrale Telefonice provides cloud-hosted VoIP phone systems for Romanian companies, operated by SCIT Technology SRL from Cluj-Napoca since 2009. Our services include cloud PBX, GSM SIM Hosting, AI
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VreauLeaduri.ro

4.8 2 reviews

$5,000+

$25 - $49 / hr

2 - 9

București, Romania

Services provided

40% Marketing Strategy

40% Sales Outsourcing

20% Branding

VreauLeaduri.ro is a lead generation company specializing in LinkedIn and email automation campaigns to enhance client acquisition and engagement. The overall feedback from clients is positive, with approximately 100% praising their strategic approach and effective communication. Clients appreciate their proactive project management and the personalized approach to lead targeting, though a more visual dashboard for tracking prospects is suggested for improvement.

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Reviews mention Timely
Clients overwhelmingly praised VreauLeaduri.ro for their timely delivery and responsiveness. One client noted they were 'always there to help' and consistently delivered on time. Another highlighted that communication was 'clear, consistent, and easy,' with prompt responses to requests for adjustments. Overall, the sentiment regarding timeliness is highly positive, showcasing the company's commitment to meeting deadlines and addressing client needs efficiently.

Digital Marketing for Art Gallery

5.0 Nov 10, 2025

Communication was clear, consistent, and easy. They set expectations from the start, shared updates in a simple WhatsApp + report format, and were flexible when I had questions or small adjustments. Deliverables were sent on time, and whenever I asked for changes to targeting or messaging, they responded quickly and implemented them without friction.
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Industry Experience

VreauLeaduri.ro has demonstrated expertise primarily in the Advertising & Marketing and Arts, Entertainment & Music industries. Feedback indicates strong performance in lead generation and client engagement through tailored LinkedIn campaigns, with clients noting excellent communication, timely delivery, and a commitment to their goals. Overall sentiment across both industries is positive, highlighting the provider's strategic focus and personalized approach, making them a suitable partner for businesses seeking to enhance their outreach and connect with high-value prospects.
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Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight VreauLeaduri.ro's competitive pricing and overall value for money. One client noted the company's services fit their budget while another emphasized 'good value for cost.' Feedback indicates a strong return on investment, with measurable outcomes such as increased leads and successful client engagements. Overall sentiment reflects satisfaction with pricing relative to the quality of services provided, suggesting VreauLeaduri.ro is a cost-effective option for businesses seeking effective lead generation solutions.
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Max Loads SRL

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Alba Iulia, Romania

Services provided

10% Call Center Services

40% Accounting

10% Advertising +4 services

10% Business Consulting

10% HR Consulting

10% Market Research

10% Transcription

Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.
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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

20% Call Center Services

40% Content Moderation Services

40% Customer Service Outsourcing

Conectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for AI Computing Company
4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read more
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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Select Industry to see insights

Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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euroanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

30% Call Center Services

30% Customer Service Outsourcing

15% IT Managed Services +3 services

10% Back Office Outsourcing

10% Staffing

5% Recruitment Process Outsourcing

Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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Reashore

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cluj-Napoca, Romania

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Customer Service Outsourcing

Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center
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Direct Marketing Grup

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

București, Romania

Services provided

20% Call Center Services

20% Direct Marketing

20% Ecommerce Marketing +2 services

20% Logistics & Supply Chain Consulting

20% Marketing Strategy

Headquartered in București, Romania, Direct Marketing Grup is a Direct Marketing company. They focus on Direct Marketing and Marketing Strategy.
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vivaCALL

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

70% Call Center Services

15% Customer Service Outsourcing

15% Sales Outsourcing

VivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.
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CALLITY

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

20% Call Center Services

25% Back Office Outsourcing

25% CRM Consulting and SI +2 services

15% Customer Service Outsourcing

15% Sales Outsourcing

CALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.
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AktivCalls

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

25% Call Center Services

20% Customer Service Outsourcing

20% HR Consulting +3 services

15% Back Office Outsourcing

10% Sales Outsourcing

10% Translation

AktivCalls is a call center company. They are headquartered in București, Romania and have midsize team. Their services include Call Center Services and Customer Service Outsourcing.
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Zigosoft SRL

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Iași, Romania

Services provided

40% Call Center Services

40% CRM Consulting and SI

20% IT Managed Services

Zigosoft SRL is an answering service company. The team offers Call Center Services and CRM consulting and SI, and the firm is based in Iași, Romania.
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InfraWeb MSP

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Answering service company InfraWeb MSP is based in București, Romania. They offer Call Center Services and Customer Service Outsourcing.
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Best-Call

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

București, Romania

Services provided

100% Call Center Services

Small call center company Best-Call, is in București, Romania. Their services include Call Center Services.
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Transylvania Database Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Cluj-Napoca, Romania

Services provided

15% Call Center Services

50% IT Managed Services

20% Custom Software Development +1 service

15% Customer Service Outsourcing

Transylvania Database Center is an IT managed services company. Established in 2018, the team focuses on IT managed services and Custom Software Development.
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Oktasales

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Alba Iulia, Romania

Services provided

20% Content Marketing

20% Digital Strategy

20% Email Marketing +2 services

20% Sales Outsourcing

20% Video Marketing

Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.
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Bitech Company

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

10% Call Center Services

30% Back Office Outsourcing

20% CRM Consulting and SI +3 services

20% IT Managed Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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StarliDigital

Not yet reviewed

Undisclosed

< $25 / hr

Freelancer

București, Romania

Services provided

40% Web Design

40% Web Development

20% Sales Outsourcing

Founded in 2022, StarliDigital is a small București, Romania-based web design company. Their services include Web Design and Web Development.
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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

10% Call Center Services

60% Customer Service Outsourcing

10% Application Testing +2 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

PartnerHero is a leading provider of Contact Center Services, specializing in Customer Support Services and both Inbound and Outbound Call Centers. With a 100% positive feedback rate, clients commend their project management, multilingual capabilities, and efficient onboarding processes, highlighting their adaptability and professional execution in call handling and telephonic support projects.

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Reviews mention Great team
The feedback from clients highlights PartnerHero as a great team, characterized by professionalism, friendliness, and effective communication. One client noted, 'Working with everyone in the team is a joy,' emphasizing the positive attitude of all members. Additionally, the client appreciated the balance of daily updates and weekly reports, which kept them informed without overwhelming them. Overall, the sentiment is overwhelmingly positive, with clients considering PartnerHero an incredible partner and integral to their operations.

Customer Support Services for SaaS Company

5.0 Feb 21, 2023

The attitude across all members of the team is incredible. We love working with them and see them as a genuine part of our team. They are honestly an incredible partner, and wider team to work with.
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2 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Smart Home IoT Tech Company
5.0 — A smart home IoT technology company outsourced their call center services to PartnerHero. The team is tasked with training employees, providing internal support, and supporting customers online and Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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București, Romania

13 Strada Sevastopol
București, Romania
21 - 30

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NRS – No Rocket Science SRL

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cluj-Napoca, Romania

Services provided

20% IT Managed Services

20% IT Strategy Consulting

20% Mobile App Development +4 services

10% Accounting

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Sales Outsourcing

NRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.
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8x8

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Cluj-Napoca, Romania

Services provided

100% Call Center Services

Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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Cluj-Napoca, Romania

Bulevardul 21 Decembrie 1989 77
Cluj-Napoca, Romania 400124
76 - 100

40.364.630.189

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

București, Romania

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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București, Romania

63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
București, Romania
2001 - 5000

40374155600

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Top Call Center Services & Voice Services in Romania

List of the Top Romania Call Center Companies & Voice Services

Reviews mention Flexible

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Reviews mention Efficient

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Reviews mention Flexible

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Reviews mention Great team

Customer Experience Support for Fashion E-Commerce Firm

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Customer Deployment for Consumer Products Company

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Reviews mention Results-oriented

Application Development for Influencer Networking Platform

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Reviews mention Exceeds expectations

BPO & Call Center Services for E-commerce & Digital Mktg Co

Reviewed 1 time in the past 6 months

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Reviews mention Exceptional performance

Outreach Marketing for Software Development Firm

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Reviews mention Timely

Digital Marketing for Art Gallery