Top Call Center Services & Voice Services in Cluj-Napoca
8 Companies
List of the Top Cluj-Napoca Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Serves Cluj-Napoca, RomaniaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Customized support
Clients have consistently praised Simply Contact for their customized support, highlighting their tailored approach to meet specific challenges. One client noted their impressive ability to understand unique needs and provide specialized solutions, while another emphasized their rapid response times and proactive onboarding assistance. Overall, the sentiment is overwhelmingly positive, with feedback indicating significant improvements in customer satisfaction and operational efficiency, demonstrating Simply Contact's commitment to personalized service.-
Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery. The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality.
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Outsourced Customer Service for Cloud Collaborative Platform
5.0 Sep 12, 2024They quickly learned the nuances of our platform and provided tailored solutions for our users. They also gave us insights on how to improve customer support and implemented AI-based tools.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves Cluj-Napoca, RomaniaServices provided
30% Call Center Services30% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 84 projectsSupportYourApp is a distinguished provider of Customer Support Services, specializing in Contact Center Services, Inbound and Outbound Call Center solutions, and 24/7 Customer Care Services. The company is lauded for its adaptive and responsive service, with clients noting improved customer satisfaction and efficient project management. Approximately 90% of reviews emphasize their flexibility and commitment to delivering high-quality telephonic support across various industries.
Reviews mention Great team
The feedback from Optibus highlights the exceptional professionalism and dedication of SupportYourApp's team, noting their quick response times and personalized service. The client emphasized the impressive flexibility of services and the management team's commitment, which significantly contributed to increased customer satisfaction and reduced resolution times. Overall, the sentiment reflects a strong endorsement of the company's capabilities and team dynamics, indicating a positive experience throughout their collaboration.-
Customer Support Services for Team Building Platform
5.0 Nov 15, 2022Every member of the team is hardworking and great at their job, but also really fun! We have monthly meetings to give updates and spend time together.
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Technical Customer Support for Software Developer
5.0 Dec 8, 2016SupportYourApp is a human team which we were able to meet in person. They were trained well enough to respond to customers as fast as possible. SupportYourApp's team does everything in their power in order to respond with a solution, or at least with a human touch.
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30 of 33 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 33 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Water & Energy Metering Company
5.0 — SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. Read moreWas this helpful?
Industry Experience
SupportYourApp has garnered positive feedback across various industries, including Media, Energy, Retail, and Information Technology. Clients from the Media sector highlighted the provider’s efficiency in recruitment services, while those in Energy praised their significant improvements in customer care metrics. In Retail, however, there were mixed reviews, with concerns about service quality. Overall, SupportYourApp is recognized for its strong project management, adaptability, and effective communication, making it a suitable partner for businesses in need of customer support across multiple sectors.
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Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Energy & natural resources Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology Retail Media Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight SupportYourApp's competitive pricing and value for money, often remarking that the company's services fit their budgets while delivering high-quality support. One client noted, 'their pricing fit our budget, and they offered good value for the cost.' Another emphasized that SupportYourApp's team effectively scaled with their needs, stating, 'they provide the same quality of services as if they were in-house, but for a more cost-effective rate.' Overall, the sentiment is positive, with many clients expressing satisfaction with the cost-to-value ratio.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves Cluj-Napoca, RomaniaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Puts the customer first
Client feedback on Hugo emphasizes their strong commitment to customer-centricity. One client noted Hugo's 'exemplary project management' and 'proactive approach to communication,' which ensured timely deliveries and responsiveness to evolving needs. Another highlighted their '24/7 customer support,' significantly boosting satisfaction levels across diverse time zones. Overall, clients expressed a high satisfaction level with Hugo's adaptability and dedication to aligning with their values and objectives, reinforcing a positive sentiment towards the company's customer-first philosophy.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All ReviewsSelect Industry to see insights
Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$1,000+< $25 / hr250 - 999Serves Cluj-Napoca, RomaniaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Customized support
Clients have consistently praised Simply Contact for their customized support, highlighting their tailored approach to meet specific challenges. One client noted their impressive ability to understand unique needs and provide specialized solutions, while another emphasized their rapid response times and proactive onboarding assistance. Overall, the sentiment is overwhelmingly positive, with feedback indicating significant improvements in customer satisfaction and operational efficiency, demonstrating Simply Contact's commitment to personalized service.-
Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery. The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality.
Read Full Review -
Outsourced Customer Service for Cloud Collaborative Platform
5.0 Sep 12, 2024They quickly learned the nuances of our platform and provided tailored solutions for our users. They also gave us insights on how to improve customer support and implemented AI-based tools.
Read Full Review
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
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HKR.TEAM (Bespoke Global Teams)
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$5,000+< $25 / hr50 - 249Cluj-Napoca, RomaniaServices provided
45% Customer Service Outsourcing35% Back Office Outsourcing20% Sales OutsourcingSee all 2 projectsHKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.
Reviews mention Reliable
Clients consistently highlight HKR's reliability, noting their impressive communication and proactive approach. One client emphasized, "Their communication and reliability are definitely their A game," while another praised their ability to deliver the right talent promptly. The alignment with company culture and the seamless integration into existing teams further reinforced their dependable service. Overall, the sentiment surrounding HKR's reliability is overwhelmingly positive, showcasing their commitment to meeting client needs effectively.-
Employee of Record Services for Software Company
5.0 Jun 20, 2023They delivered on time, we're in contact permanently via Slack and they were really impressive with proactiveness. Their communication and reliability are definitely their A game. Reliability. They delivered, and they delivered the right talent.
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Industry Experience
HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.
Read All ReviewsSelect Industry to see insights
Retail SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.Was this helpful?
See All Locations (3)Cluj-Napoca, Romania
22-26, 3rd floor, Strada Regele Ferdinand
Cluj-Napoca, Romania50 - 75
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$1,000+< $25 / hr50 - 249Cluj-Napoca, Romania
Services provided
45% Call Center Services45% Customer Service Outsourcing10% Back Office OutsourcingSee all 4 projectsFSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.
1 of 1 reviews is 5 stars1 new review for Call Center Services servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, client feedback for FSPGlobal has been overwhelmingly positive, highlighting their operational excellence and customer-centric approach. A mobile gaming company praised FSPGlobal for achieving significant cost efficiencies and improved customer satisfaction, noting high CSAT and NPS scores. The firm demonstrated excellent project management, consistently meeting deadlines and adapting to evolving requirements. Clients emphasized FSPGlobal's multilingual capabilities and seamless integration into their operations, with no areas for improvement identified.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight FSP Global's strong value for money, with one stating they selected the firm for its 'good value they were offering' and another noting that outsourcing with FSP was 'cheaper than doing on our own.' Overall sentiment reflects satisfaction with pricing relative to the quality of services rendered, with clients appreciating the balance of cost efficiency and operational excellence, resulting in improved customer satisfaction and operational outcomes.Was this helpful?
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Clients from Cluj-Napoca appreciate FSPGlobal’s ability to provide scalable, multichannel customer service solutions that support international growth. Their proactive management, focus on customer relationships, and reliable execution have resulted in measurable improvements in customer satisfaction and operational efficiency.Read Local ReviewsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999Cluj-Napoca, Romania
Services provided
100% Call Center ServicesCall center company 8x8 was founded in 1987. The team offers Call Center Services.
Read moreSee All Locations (8)Cluj-Napoca, Romania
Bulevardul 21 Decembrie 1989 77
Cluj-Napoca, Romania 40012476 - 100
40.364.630.189
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Undisclosed$50 - $99 / hr2 - 9Cluj-Napoca, Romania
Services provided
30% Call Center Services15% AI Agents10% AI Development +6 services10% API Development10% Computer Engineering10% Custom Software Development5% Digital Engineering5% Other Application Development5% TranscriptionSee all 1 projectsCentrale Telefonice provides cloud-hosted VoIP phone systems for Romanian companies, operated by SCIT Technology SRL from Cluj-Napoca since 2009. Our services include cloud PBX, GSM SIM Hosting, AI
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UndisclosedUndisclosed50 - 249Cluj-Napoca, Romania
Services provided
25% Call Center Services50% Back Office Outsourcing25% Customer Service OutsourcingReashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center
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UndisclosedUndisclosed2 - 9Cluj-Napoca, Romania
Services provided
20% IT Managed Services20% IT Strategy Consulting20% Mobile App Development +4 services10% Accounting10% Back Office Outsourcing10% Customer Service Outsourcing10% Sales OutsourcingNRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49Alba Iulia, Romania
Services provided
10% Call Center Services40% Accounting10% Advertising +4 services10% Business Consulting10% HR Consulting10% Market Research10% TranscriptionEstablished in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.
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$1,000+$25 - $49 / hr2 - 9Alba Iulia, Romania
Services provided
20% Content Marketing20% Digital Strategy20% Email Marketing +2 services20% Sales Outsourcing20% Video MarketingDigital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.
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List of the Top 2 Cluj-Napoca Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249Cluj-Napoca, Romania
Ability to deliver
31/40.016.6/20 Reviews6.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Call Center Services55% Other -
$5,000+< $25 / hr50 - 249Cluj-Napoca, Romania
Ability to deliver
27.2/40.016.4/20 Reviews5.9/10 Clients & Experience4.9/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999Cluj-Napoca, Romania
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
100% Call Center Services -
Undisclosed$50 - $99 / hr2 - 9Cluj-Napoca, Romania
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed50 - 249Cluj-Napoca, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Other -
UndisclosedUndisclosed2 - 9Cluj-Napoca, Romania
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+$25 - $49 / hr10 - 49Alba Iulia, Romania
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+$25 - $49 / hr2 - 9Alba Iulia, Romania
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Sales Outsourcing80% Other
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