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Home Call Centers Romania Cluj-Napoca

Top Call Center Services & Voice Services in Cluj-Napoca

Ratings Updated: March 12, 2026
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2 Leaders 6 Contenders

8 Companies

Country: Romania
City: Cluj-Napoca

List of the Top Cluj-Napoca Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cluj-Napoca, Romania

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects

    Reviews mention Customized support

    Clients have consistently praised Simply Contact for their customized support, highlighting their tailored approach to meet specific challenges. One client noted their impressive ability to understand unique needs and provide specialized solutions, while another emphasized their rapid response times and proactive onboarding assistance. Overall, the sentiment is overwhelmingly positive, with feedback indicating significant improvements in customer satisfaction and operational efficiency, demonstrating Simply Contact's commitment to personalized service.
    • Customer Service Outsourcing for Data Analytics Company
      5.0 Oct 16, 2023

      Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery. The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality.

      Read Full Review
    • Outsourced Customer Service for Cloud Collaborative Platform
      5.0 Sep 12, 2024

      They quickly learned the nuances of our platform and provided tailored solutions for our users. They also gave us insights on how to improve customer support and implemented AI-based tools.

      Read Full Review
    Read All Reviews
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
    Read All Reviews

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

    This provider is fluent in 11 languages:

    • English
    • Spanish
    • Arabic
    • Russian
    • German
    • French
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    • Dutch
    View Profile Visit Website
    tracking image
    SupportYourApp Logotype

    SupportYourApp

    4.9 78 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Cluj-Napoca, Romania

    Services provided

    25% Call Center Services
    55% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    5% Data Annotation Services

    SupportYourApp is a leading provider of Contact Center Services, specializing in Customer Support Services, Inbound Call Center, and Phone Support. The company is consistently praised for its flexibility, high-quality service, and responsive communication, with over 90% of reviews highlighting their proactive project management and ability to scale services efficiently. Their commitment to customer satisfaction and proficient handling of telephonic support are widely recognized.

    See all 78 projects

    Reviews mention Easy to reach

    Clients consistently report that SupportYourApp is easy to reach and responsive. One customer emphasized their 'timely response' and 'super-friendly people,' noting effective communication through Slack and email. Another client highlighted the 'smooth' and 'prompt' communication via Google Chat, enhancing collaboration. Overall, the sentiment is highly positive, with clients appreciating the proactive approach and the ease of providing feedback, which contributes to a seamless support experience.
    • Technical Customer Support for Software Developer
      5.0 Dec 8, 2016

      SupportYourApp works during weekends and holidays, which is great. We stay in touch with a supervisor who sends us lists of feature requests and popular problems on a monthly basis. This gives us a feel for what we should be developing and fixing next. Project management had a few highs and lows in the beginning, when the collaboration was new for both of us. SupportYourApp got into the work and, after a while, we found a golden middle ground. SupportYourApp hired a supervisor in charge of a team of dedicated support engineers. We can always reach out to SupportYourApp for any questions.

      Read Full Review
    • Customer Support Outsourcing for Financial Services Company
      5.0 Aug 25, 2025

      Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed.

      Read Full Review
    • Customer Support Services for VR Fitness App
      5.0 Dec 4, 2025

      Seamless integration with our internal operations. High support during onboarding and easy access to the team for feedback, resource expansion, etc. High quality talent consistently and very adaptable to scaling business needs.

      Read Full Review
    Read All Reviews
    11 of 12 reviews are 5 stars
    1 new review for Call Center Services services
    $200,000 – $999,999 avg. project cost

    Reviewed 12 times in the past 6 months

    In the past six months, SupportYourApp has received consistently positive feedback from clients, highlighting their responsiveness, reliability, and commitment to delivering high-quality customer support. Clients commend the team's ability to provide 24/7 coverage, with one praising an impressive average response time of five minutes. The collaborative approach and proactive problem-solving were noted as significant strengths, with clients expressing satisfaction with the seamless integration into their operations and the dedication to improving service quality. No major areas for improvement were identified.
    Read 12 Recent Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) Less than $10,000 (6) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback regarding SupportYourApp highlights consistent satisfaction with its pricing and value for money. Many clients noted that the pricing fit their budget and provided good value, with one stating it was crucial for scaling operations. Overall, clients appreciated the flexibility and responsiveness of the service, leading to improved customer satisfaction and operational efficiency. Specific comments include: 'Pricing fit our budget' and 'Good value for cost,' underscoring the company's ability to deliver effective support without compromising quality.
    Read All Reviews

    More responsive than most other service providers

    SupportYourApp is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Cluj-Napoca, Romania

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Personable

    Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.
    • BPO & Customer Service Support for Financial Services Co
      4.5 Jun 27, 2024

      The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews
    View Profile Visit Website
    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cluj-Napoca, Romania

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects

    Reviews mention Customized support

    Clients have consistently praised Simply Contact for their customized support, highlighting their tailored approach to meet specific challenges. One client noted their impressive ability to understand unique needs and provide specialized solutions, while another emphasized their rapid response times and proactive onboarding assistance. Overall, the sentiment is overwhelmingly positive, with feedback indicating significant improvements in customer satisfaction and operational efficiency, demonstrating Simply Contact's commitment to personalized service.
    • Customer Service Outsourcing for Data Analytics Company
      5.0 Oct 16, 2023

      Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery. The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality.

      Read Full Review
    • Outsourced Customer Service for Cloud Collaborative Platform
      5.0 Sep 12, 2024

      They quickly learned the nuances of our platform and provided tailored solutions for our users. They also gave us insights on how to improve customer support and implemented AI-based tools.

      Read Full Review
    Read All Reviews
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
    Read All Reviews

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

    This provider is fluent in 11 languages:

    • English
    • Spanish
    • Arabic
    • Russian
    • German
    • French
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    • Dutch
    View Profile Visit Website
  • HKR.TEAM (Bespoke Global Teams) Logotype

    5.0 2 reviews
    Verified
    $5,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    45% Customer Service Outsourcing
    35% Back Office Outsourcing
    20% Sales Outsourcing

    HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

    See all 2 projects

    Reviews mention Collaborative

    Client feedback highlights a strong sense of collaboration with HKR, noting that their team treats clients as partners and maintains open communication. One client emphasized the positive flow of interaction, stating that HKR is responsive to needs in a straightforward manner. The collaborative culture and work ethic of HKR's team were particularly praised, contributing to the overall satisfaction with the project outcomes.
    • Customer Service Outsourcing for Operations Platform
      5.0 Jun 22, 2023

      HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner.

      Read Full Review
    Read All Reviews

    Industry Experience

    HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.

    Read All Reviews

    Select Industry to see insights

    Retail Software

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.
    Read All Reviews
    View Profile Visit Website
  • FSPGlobal Logotype

    5.0 4 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.

    See all 4 projects

    Reviews mention Communicative

    FSPGlobal received positive feedback regarding their communicative approach, characterized by open and transparent communication channels. Clients highlighted the company's responsiveness and adaptability to evolving project needs, which fostered a collaborative environment. One client noted, 'They were available to address our questions and concerns,' demonstrating their commitment to maintaining strong communication. Overall, the sentiment surrounding FSPGlobal's communication skills is highly favorable, reflecting their dedication to client satisfaction and effective project management.
    • BPO & Call Center Services for E-commerce & Digital Mktg Co
      5.0 May 1, 2024

      FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, FSPGlobal has received positive feedback for their operational excellence and customer support. Clients noted significant improvements in cost efficiency and customer satisfaction metrics, such as higher CSAT and NPS scores. One client emphasized the company's adaptability and responsiveness, stating that FSPGlobal met all project milestones on time and demonstrated a strong focus on quality service delivery. Overall, client sentiment reflects a high level of satisfaction with FSPGlobal's performance and integration into their operations.
    Read 1 Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently highlight FSP Global's strong value for money, with one stating they selected the firm for its 'good value they were offering' and another noting that outsourcing with FSP was 'cheaper than doing on our own.' Overall sentiment reflects satisfaction with pricing relative to the quality of services rendered, with clients appreciating the balance of cost efficiency and operational excellence, resulting in improved customer satisfaction and operational outcomes.
    Read All Reviews

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Clients from Cluj-Napoca appreciate FSPGlobal’s ability to provide scalable, multichannel customer service solutions that support international growth. Their proactive management, focus on customer relationships, and reliable execution have resulted in measurable improvements in customer satisfaction and operational efficiency.
    Read Local Reviews
    View Profile
  • 8x8 Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cluj-Napoca, Romania

    Services provided

    100% Call Center Services

    Call center company 8x8 was founded in 1987. The team offers Call Center Services.

    Read more
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  • Reashore Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Customer Service Outsourcing

    Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center

    Read more
    View Profile
  • Transylvania Database Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cluj-Napoca, Romania

    Services provided

    15% Call Center Services
    50% IT Managed Services
    20% Custom Software Development +1 service
    15% Customer Service Outsourcing

    Transylvania Database Center is an IT managed services company. Established in 2018, the team focuses on IT managed services and Custom Software Development.

    Read more
    View Profile
  • NRS – No Rocket Science SRL Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cluj-Napoca, Romania

    Services provided

    20% IT Managed Services
    20% IT Strategy Consulting
    20% Mobile App Development +4 services
    10% Accounting
    10% Back Office Outsourcing
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    NRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.

    Read more
    View Profile
  • Max Loads SRL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Alba Iulia, Romania

    Services provided

    10% Call Center Services
    40% Accounting
    10% Advertising +4 services
    10% Business Consulting
    10% HR Consulting
    10% Market Research
    10% Transcription

    Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.

    Read more
    View Profile
  • Oktasales Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Alba Iulia, Romania

    Services provided

    20% Content Marketing
    20% Digital Strategy
    20% Email Marketing +2 services
    20% Sales Outsourcing
    20% Video Marketing

    Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.

    Read more
    View Profile

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Rollover to see company insights or click a company below for more details.

1 FSPGlobal
2 HKR.TEAM (Bespoke Global Teams)

List of the Top 2 Cluj-Napoca Call Center Companies & Voice Services

  1. FSPGlobal Logotype

    FSPGlobal

    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    31.4/40.0
    17/20 Reviews
    6.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  2. HKR.TEAM (Bespoke Global Teams) Logotype

    HKR.TEAM (Bespoke Global Teams)

    $5,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    27.2/40.0
    16.4/20 Reviews
    5.9/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  3. 8x8 Logotype

    8x8

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cluj-Napoca, Romania

    Ability to deliver

    6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  4. Reashore Logotype

    Reashore

    Undisclosed
    Undisclosed
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  5. Transylvania Database Center Logotype

    Transylvania Database Center

    Undisclosed
    Undisclosed
    10 - 49
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Call Center Services
    85% Other
    View Profile Visit Website
  6. NRS – No Rocket Science SRL Logotype

    NRS – No Rocket Science SRL

    Undisclosed
    Undisclosed
    2 - 9
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Sales Outsourcing
    90% Other
    View Profile Visit Website
  7. Max Loads SRL Logotype

    Max Loads SRL

    $1,000+
    $25 - $49 / hr
    10 - 49
    Alba Iulia, Romania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  8. Oktasales Logotype

    Oktasales

    $1,000+
    $25 - $49 / hr
    2 - 9
    Alba Iulia, Romania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website

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