Leave a Review For Providers 0 0
  • Post a Project
Home Call Centers Romania Cluj-Napoca

Top Call Center Services & Voice Services in Cluj-Napoca

Ratings Updated: August 15, 2026
We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

2 Leaders 6 Contenders

Get Matched

8 Companies

Country: Romania
City: Cluj-Napoca

List of the Top Cluj-Napoca Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cluj-Napoca, Romania

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions.

    Read All Reviews

    Select Industry to see insights

    Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality.
    Read All Reviews
    View Profile Visit Website
    tracking image
    SupportYourApp Logotype

    SupportYourApp

    4.8 87 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Cluj-Napoca, Romania

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% AI Agents +2 services
    15% Back Office Outsourcing
    5% Data Annotation Services

    SupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.

    See all 87 projects

    Reviews mention Customized support

    Clients have consistently praised SupportYourApp for their customized support, highlighting the company's responsiveness and personalized service. One client noted that their integration process was seamless and emphasized the importance of a dedicated project manager for centralized communication. They also appreciated the team's ability to deliver tailored assistance, making customers feel valued. Overall, the sentiment reflects strong satisfaction with the personalized approach and the effectiveness of SupportYourApp in addressing specific client needs.
    • Presales & Customer Support for AI Language Platform
      5.0 Apr 15, 2020

      They’re extremely responsive, and we’re confident that our customers are getting personalized service. Their personal touch and approach make them feel like they’re talking to a person, not a robot. They’re not only efficient, but they go the extra mile to personalize.

      Read Full Review
    Read All Reviews
    30 of 33 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Water & Energy Metering Company

    5.0 — SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. Read more
    Read 33 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    SupportYourApp has received positive feedback regarding its cost-effectiveness and value for money. Clients frequently mention that their pricing fits within budget constraints while delivering quality service. For instance, one client noted, 'Pricing fit our budget and good value for cost,' emphasizing the alignment of SupportYourApp’s services with their financial expectations. Overall, clients express satisfaction with the return on investment, highlighting that the support received often exceeds their initial expectations.
    Read All Reviews

    View projects from:

    United States (25) Ukraine (7) Israel (6) England (5) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Ireland (2) Luxembourg (1) Poland (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Norway (1) Italy (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)
    View Profile Visit Website
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Cluj-Napoca, Romania

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Company

    5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

    Read All Reviews

    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cluj-Napoca, Romania

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions.

    Read All Reviews

    Select Industry to see insights

    Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality.
    Read All Reviews
    View Profile Visit Website
  • FSPGlobal Logotype

    5.0 4 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.

    See all 4 projects

    Industry Experience

    FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Consulting Gaming

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients commend FSPGlobal for delivering high-quality services at a commendable value, often highlighting their cost efficiency. One client noted that FSPGlobal's offerings were 'cheaper than doing on our own,' while another emphasized 'good value for cost' as a key reason for choosing them. Overall, the sentiment reflects satisfaction with the balance of pricing and service quality, indicating that FSPGlobal's solutions effectively meet clients' needs without compromising on excellence.
    Read All Reviews

    View projects from:

    Italy (1) Malta (1) Romania (1)
    1 of 1 Cluj-Napoca-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Cluj-Napoca

    Cluj-Napoca-based Call Center Services project highlight

    BPO & Call Center Services for E-commerce & Digital Mktg Co

    5.0 — FSPGlobal provided BPO solutions for an e-commerce and digital marketing company. They offered 24/7 multilingual call center support, adopted a multichannel approach, and handled the client's Read more
    Read Similar Reviews
    View Profile
  • HKR.TEAM (Bespoke Global Teams) Logotype

    5.0 2 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    45% Customer Service Outsourcing
    35% Back Office Outsourcing
    20% Sales Outsourcing

    HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

    See all 2 projects

    Reviews mention Detail-oriented

    Clients have highlighted HKR.TEAM's detail-oriented approach as a significant strength, noting that team members exhibit great work ethic and care about the quality of their work. One client specifically remarked on the team's ability to operate in a specific brand voice and efficiently manage tasks, resulting in positive customer feedback regarding service experience. Overall sentiment reflects a strong appreciation for HKR's meticulousness and commitment to delivering high-quality results.
    • Customer Service Outsourcing for Operations Platform
      5.0 Jun 22, 2023

      The work ethic of our HKR team members has been great - they're detail oriented, driven, and care about the work.

      Read Full Review
    Read All Reviews

    Industry Experience

    HKR.TEAM has demonstrated strong capabilities in the retail and software industries, receiving positive feedback for their expertise in building customer service teams and extending marketing operations. Clients praised their reliability, cultural alignment, and proactive communication. In retail, they effectively enhanced customer service operations, while in software, they successfully recruited marketing staff, showcasing an ability to deliver tailored solutions that meet specific client needs. Overall, sentiments are highly favorable for both sectors.

    Read All Reviews

    Select Industry to see insights

    Software Retail

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have consistently praised HKR.TEAM for offering good value for the cost of their services. One client noted their decision was influenced by HKR's competitive pricing and alignment with company values. Another highlighted the absence of recruiting costs due to a subscription model, which streamlined their hiring process. Overall, the sentiment reflects satisfaction with the balance between quality and affordability, reinforcing HKR's reputation as a reliable partner in achieving business objectives.
    Read All Reviews

    Cluj-Napoca, Romania

    22-26, 3rd floor, Strada Regele Ferdinand
    Cluj-Napoca, Romania

    50 - 75

    See All Locations (3)
    View Profile
  • 8x8 Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cluj-Napoca, Romania

    Services provided

    100% Call Center Services

    Call center company 8x8 was founded in 1987. The team offers Call Center Services.

    Read more

    Cluj-Napoca, Romania

    Bulevardul 21 Decembrie 1989 77
    Cluj-Napoca, Romania 400124

    76 - 100

    40.364.630.189

    See All Locations (8)
    View Profile

    • Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

    Get My Matches
  • Centrale Telefonice Logotype

    5.0 1 review
    Undisclosed
    $50 - $99 / hr
    2 - 9
    Cluj-Napoca, Romania

    Services provided

    30% Call Center Services
    15% AI Agents
    10% AI Development +6 services
    10% API Development
    10% Computer Engineering
    10% Custom Software Development
    5% Digital Engineering
    5% Other Application Development
    5% Transcription

    Centrale Telefonice provides cloud-hosted VoIP phone systems for Romanian companies, operated by SCIT Technology SRL from Cluj-Napoca since 2009. Our services include cloud PBX, GSM SIM Hosting, AI

    Read more
    See all 1 projects
    View Profile
  • Reashore Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Customer Service Outsourcing

    Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center

    Read more
    View Profile
  • NRS – No Rocket Science SRL Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cluj-Napoca, Romania

    Services provided

    20% IT Managed Services
    20% IT Strategy Consulting
    20% Mobile App Development +4 services
    10% Accounting
    10% Back Office Outsourcing
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    NRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.

    Read more
    View Profile
  • Max Loads SRL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Alba Iulia, Romania

    Services provided

    10% Call Center Services
    40% Accounting
    10% Advertising +4 services
    10% Business Consulting
    10% HR Consulting
    10% Market Research
    10% Transcription

    Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.

    Read more
    View Profile
  • Oktasales Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Alba Iulia, Romania

    Services provided

    20% Content Marketing
    20% Digital Strategy
    20% Email Marketing +2 services
    20% Sales Outsourcing
    20% Video Marketing

    Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.

    Read more
    View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches
tracking image

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 FSPGlobal
2 HKR.TEAM (Bespoke Global Teams)

List of the Top 2 Cluj-Napoca Call Center Companies & Voice Services

  1. FSPGlobal Logotype

    FSPGlobal

    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    31/40.0
    16.6/20 Reviews
    6.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  2. HKR.TEAM (Bespoke Global Teams) Logotype

    HKR.TEAM (Bespoke Global Teams)

    $5,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    27/40.0
    16.2/20 Reviews
    5.9/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  3. 8x8 Logotype

    8x8

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cluj-Napoca, Romania

    Ability to deliver

    6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  4. Centrale Telefonice Logotype

    Centrale Telefonice

    Undisclosed
    $50 - $99 / hr
    2 - 9
    Cluj-Napoca, Romania

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  5. Reashore Logotype

    Reashore

    Undisclosed
    Undisclosed
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  6. NRS – No Rocket Science SRL Logotype

    NRS – No Rocket Science SRL

    Undisclosed
    Undisclosed
    2 - 9
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Sales Outsourcing
    90% Other
    View Profile Visit Website
  7. Max Loads SRL Logotype

    Max Loads SRL

    $1,000+
    $25 - $49 / hr
    10 - 49
    Alba Iulia, Romania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  8. Oktasales Logotype

    Oktasales

    $1,000+
    $25 - $49 / hr
    2 - 9
    Alba Iulia, Romania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website

Latest Call Centers Articles

See all articles
How to Build a Budget for Call Center Services [With Template] cover image

How to Build a Budget for Call Center Services [With Template]

Updated May 26, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
Guide to Call Center Outsourcing cover image

Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
How To Hire a Call Center in 4 Steps cover image

How To Hire a Call Center in 4 Steps

Updated March 24, 2026
Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

Similar Categories

Specialties

Order Processing Answering Services Outbound Virtual Receptionist Third Party Verification Telemarketing Appointment Setting Sales Outsourcing Inbound Appointment Setting
View More

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.