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Top Call Center Services & Voice Services in Cluj-Napoca

Ratings Updated: December 7, 2025
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3 Leaders 6 Contenders

9 Companies

Country: Romania
City: Cluj-Napoca

List of the Top Cluj-Napoca Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Cluj-Napoca, Romania

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Exceptional performance

    Clients consistently praised Hugo for their exceptional performance, highlighting substantial outcomes such as an 80% reduction in support ticket response times and effective community moderation for over 100K users. Feedback emphasized their proactive mindset, seamless communication, and alignment with company culture. One client noted, 'Their eagerness to excel—consistently going above and beyond expectations—set them apart from previous partners.' Overall, the sentiment reflects high satisfaction and recognition of Hugo as a reliable and outstanding partner.
    • Digital Strategy for Environmental Solutions Platform
      5.0 Aug 29, 2023

      Our partnership with Hugo Outsourcing Company has sparked a remarkable transformation in our operations. We now update solution pages four times faster, ensuring clients access the latest information promptly. Additionally, our customer responses occur in under two hours, showcasing our commitment to swift and top-notch service. These achievements exemplify our dedication to innovation and exceptional customer experiences, setting new industry benchmarks.

      Read Full Review
    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

      Read Full Review
    • Multilingual Customer Support for Beverage Company
      5.0 Aug 22, 2023

      I'm thrilled to share my experience working with Hugo that has truly transformed our customer support. Their expertise in accelerating response times and providing multilingual support has been nothing short of remarkable. They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.

      Read Full Review
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    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Lagos, Nigeria

    2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
    Lagos, Nigeria 102215

    See All Locations (2)
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    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cluj-Napoca, Romania

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    More responsive than most other service providers

    Simply Contact is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

    This provider is fluent in 11 languages:

    • English
    • Spanish
    • Arabic
    • Russian
    • German
    • French
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    • Dutch
    View Profile Visit Website
  • A-SALES AB Logotype

    4.9 62 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Email Marketing

    A-SALES AB is a company specializing in outbound sales and lead generation services, offering solutions such as prospect list building, personalized multi-channel outreach, and sales meeting scheduling. The overall feedback from reviews is overwhelmingly positive, highlighting their effective project management and tailored messaging approach, with approximately 95% of reviewers impressed by their ability to deliver a consistent flow of qualified sales meetings and their proactive, detail-oriented work ethic.

    See all 62 projects
    20 of 21 reviews are 5 stars
    13 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 21 times in the past 6 months

    Over the past six months, A-Sales AB has received largely positive feedback for their lead generation services. Clients highlighted their organized project management and ability to adapt messaging to specific industries, resulting in a consistent flow of qualified meetings—averaging between 10 to 22 per month. Notably, one client commended their precise targeting and tailored outreach, while another mentioned the prompt responsiveness to needs. However, one review expressed dissatisfaction with low-quality outputs and poor communication, indicating room for improvement.
    Read 21 Recent Reviews
    16 of 16 Call Center Services reviews are 5 stars
    13 new reviews for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Sales, Email Mktg & Call Center Services for BPO Company

    5.0 — A-SALES AB provided sales outsourcing services for a BPO company. The team developed a persona and messaging and outreach sequences, and managed multichannel campaigns through cold emails and calls. Read more
    Read 16 Reviews

    Industry Experience

    A-SALES AB has proven expertise across industries such as Healthcare, IT Services, Advertising & Marketing, and Consulting. Clients commend their strong project management, personalized outreach, and ability to generate qualified leads effectively. Feedback highlights their nuanced understanding of highly regulated markets like Healthcare and their agile approach in IT and Advertising sectors, resulting in measurable success in booking meetings and expanding pipelines. Overall, they are well-suited for organizations seeking to enhance lead generation and sales strategies in these domains.

    Read All Reviews

    Select Industry to see insights

    Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing Business services IT Services Consulting

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (13)

    What Clients Have Said

    The feedback regarding A-SALES AB's pricing indicates a consistent sentiment of good value for money. Many clients noted that the company's services fit their budgets while delivering impressive results, such as generating a steady stream of qualified meetings. One client highlighted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned, 'They delivered all promises and were always responsive.' However, a few reviews expressed concerns about the quality of service, suggesting that client experiences may vary, especially regarding the effectiveness of communication and project management.
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  • HKR TEAM (Co-Managed Outsourcing) Logotype

    5.0 2 reviews
    Verified
    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Services provided

    45% Customer Service Outsourcing
    35% Back Office Outsourcing
    20% Sales Outsourcing

    HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

    See all 2 projects

    Reviews mention Detail-oriented

    Clients consistently highlight HKR's detail-oriented approach, noting that team members are driven and genuinely care about their work. One client specifically praised the HKR team for their meticulousness, which contributed to a pleasant customer service experience and improved operational efficiency. Overall, the sentiment regarding HKR's attention to detail is overwhelmingly positive, though some clients suggested clearer communication regarding internal policies could enhance collaboration.
    • Customer Service Outsourcing for Operations Platform
      5.0 Jun 22, 2023

      The work ethic of our HKR team members has been great - they're detail oriented, driven, and care about the work.

      Read Full Review
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    Industry Experience

    HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.

    Read All Reviews

    Select Industry to see insights

    Retail Software

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.
    Read All Reviews

    Cluj-Napoca, Romania

    22-26, 3rd floor, Strada Regele Ferdinand
    Cluj-Napoca, Romania

    50 - 75

    See All Locations (2)
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  • FSPGlobal Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    FSPGlobal is a provider of Contact Center Services, specializing in Customer Support and Telephonic Support. Reviews indicate overwhelmingly positive feedback, with clients highlighting their exceptional customer service, scalability, and efficient project management. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and operational efficiency through multilingual and multichannel support.

    See all 3 projects

    Reviews mention Great project management

    Clients have praised FSPGlobal for their exemplary project management skills, highlighting their timely delivery of BPO solutions and proactive communication. One client noted that FSPGlobal maintained open channels for addressing concerns, fostering a collaborative environment. Their flexibility in adapting to evolving project needs was also commended, contributing to a seamless partnership. Overall, the sentiment reflects a strong appreciation for FSPGlobal's ability to manage projects efficiently and responsively, significantly enhancing client satisfaction.
    • BPO & Call Center Services for E-commerce & Digital Mktg Co
      5.0 May 1, 2024

      FSPGlobal has supported us with their strong project management skills throughout the partnership. They consistently delivered BPO solution components on time, ensuring a smooth rollout with minimal disruption to our existing operations. Furthermore, FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements.

      Read Full Review
    Read All Reviews
    1 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    BPO & Call Center Services for E-commerce & Digital Mktg Co

    5.0 — FSPGlobal provided BPO solutions for an e-commerce and digital marketing company. They offered 24/7 multilingual call center support, adopted a multichannel approach, and handled the client's Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients have consistently praised FSPGlobal for delivering exceptional value relative to their pricing. One client noted that FSPGlobal offered 'good value for cost,' while another highlighted that their services were 'cheaper than doing on our own' and allowed for greater capabilities. Overall, the sentiment reflects a strong appreciation for the quality and flexibility provided, with clients feeling they received substantial benefits for their investment.
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    View projects from:

    Italy (1) Romania (1)
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  • 8x8 Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cluj-Napoca, Romania

    Services provided

    100% Call Center Services

    Call center company 8x8 was founded in 1987. The team offers Call Center Services.

    Read more

    Cluj-Napoca, Romania

    Bulevardul 21 Decembrie 1989 77
    Cluj-Napoca, Romania 400124

    76 - 100

    40.364.630.189

    See All Locations (8)
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  • Reashore Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Customer Service Outsourcing

    Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center

    Read more

    Cluj-Napoca, Romania

    Calea Moților nr. 6-8
    Cluj-Napoca, Romania 400000

    50 - 75

    +40.364-.405.112

    See All Locations (1)
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  • Transylvania Database Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cluj-Napoca, Romania

    Services provided

    15% Call Center Services
    50% IT Managed Services
    20% Custom Software Development +1 service
    15% Customer Service Outsourcing

    Transylvania Database Center is an IT managed services company. Established in 2018, the team focuses on IT managed services and Custom Software Development.

    Read more

    Cluj-Napoca, Romania

    Liberty Park, Str. Garii, nr. 21
    Cluj-Napoca, Romania 400267

    10 - 15

    +40.752.907.167

    See All Locations (1)
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  • NRS – No Rocket Science SRL Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cluj-Napoca, Romania

    Services provided

    20% IT Managed Services
    20% IT Strategy Consulting
    20% Mobile App Development +4 services
    10% Accounting
    10% Back Office Outsourcing
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    NRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.

    Read more

    Cluj-Napoca, Romania

    55 Ciresilor Street
    Cluj-Napoca, Romania 400000

    6 - 9

    +40 741 181 201

    See All Locations (1)
    View Profile
  • Max Loads SRL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Alba Iulia, Romania

    Services provided

    10% Call Center Services
    40% Accounting
    10% Advertising +4 services
    10% Business Consulting
    10% HR Consulting
    10% Market Research
    10% Transcription

    Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.

    Read more

    Alba Iulia, Romania

    Strada Tudor Vladimirescu 48
    Alba Iulia, Romania 510001

    41 - 49

    +40740153187

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  • Oktasales Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Alba Iulia, Romania

    Services provided

    20% Content Marketing
    20% Digital Strategy
    20% Email Marketing +2 services
    20% Sales Outsourcing
    20% Video Marketing

    Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.

    Read more

    Alba Iulia, Romania

    Tudor Vladimirescu
    Alba Iulia, Romania 510021

    1

    +40757459403

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Rollover to see company insights or click a company below for more details.

1 A-SALES AB
2 FSPGlobal
3 HKR TEAM (Co-Managed Outsourcing)

List of the Top 3 Cluj-Napoca Call Center Companies & Voice Services

  1. A-SALES AB Logotype

    A-SALES AB

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    39.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    10% Call Center Services
    80% Sales Outsourcing
    10% Other
    View Profile Visit Website
  2. FSPGlobal Logotype

    FSPGlobal

    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    30.8/40.0
    16.4/20 Reviews
    6.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  3. HKR TEAM (Co-Managed Outsourcing) Logotype

    HKR TEAM (Co-Managed Outsourcing)

    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Ability to deliver

    27.2/40.0
    16.4/20 Reviews
    5.9/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  4. 8x8 Logotype

    8x8

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cluj-Napoca, Romania

    Ability to deliver

    6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  5. Reashore Logotype

    Reashore

    Undisclosed
    Undisclosed
    50 - 249
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  6. Transylvania Database Center Logotype

    Transylvania Database Center

    Undisclosed
    Undisclosed
    10 - 49
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Call Center Services
    85% Other
    View Profile Visit Website
  7. NRS – No Rocket Science SRL Logotype

    NRS – No Rocket Science SRL

    Undisclosed
    Undisclosed
    2 - 9
    Cluj-Napoca, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Sales Outsourcing
    90% Other
    View Profile Visit Website
  8. Max Loads SRL Logotype

    Max Loads SRL

    $1,000+
    $25 - $49 / hr
    10 - 49
    Alba Iulia, Romania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  9. Oktasales Logotype

    Oktasales

    $1,000+
    $25 - $49 / hr
    2 - 9
    Alba Iulia, Romania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website

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