Top Call Center Services & Voice Services in Cluj-Napoca

Ratings Updated: April 1, 2026

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Cluj-Napoca, Romania

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Reviews mention Accommodating
The reviews for Simply Contact consistently highlight their accommodating nature, with clients noting their responsiveness and adaptability to specific needs. For instance, one client appreciated their ability to quickly tailor strategies and provide support in multiple languages. Another remarked on their exceptional communication and flexibility, stating that they were always willing to adjust to meet project requirements. Overall, the sentiment regarding Simply Contact's accommodating approach is overwhelmingly positive, indicating a strong alignment with client expectations.

Inbound Customer Support Services for EdTech Company

5.0 Apr 5, 2024

Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Support for Public Interest Tech Firm

5.0 Jan 19, 2024

They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
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Customer Service Outsourcing for Authentication Solutions Co

5.0 Oct 18, 2023

Simply Contact showcased outstanding project management throughout our collaboration. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges. Regular updates and transparent communication ensured we were always informed and confident in the progress being made.
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Customer Service Outsourcing for Data Analytics Company

5.0 Oct 16, 2023

Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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SaaS Customer Support for IT Marketing Agency

5.0 Feb 8, 2021

Their project managers are always in touch, we are notified as soon as there is a problem in our system, or if there is something to improve based on customers feedback. I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 11 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch

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SupportYourApp

4.8 81 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Cluj-Napoca, Romania

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% AI Agents +2 services

15% Back Office Outsourcing

5% Data Annotation Services

SupportYourApp is a versatile provider of Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Telephonic Support. Across numerous reviews, SupportYourApp is consistently praised for its flexibility, professionalism, and ability to scale services rapidly. Approximately 100% of reviewers commend its value for cost, while many highlight its effective project management and dedication to meeting client needs.

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Industry Experience

The provider has received positive feedback across various industries, including Information Technology, Health Tech, and Education. Clients highlight their expertise in delivering reliable 24/7 support, handling both technical and customer service inquiries effectively. The sentiment across these sectors is overwhelmingly favorable, with reported improvements in customer satisfaction and operational efficiency. Their adaptive approach and commitment to continuous improvement make them a suitable partner for businesses looking for robust support solutions in dynamic environments.
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Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive SupportYourApp as a cost-effective solution, often highlighting the company's pricing as a key factor in their selection. Positive feedback emphasizes the value received for the cost, with many reviews noting that the service fits within their budgets while delivering high-quality support. For instance, one client remarked on the 'good value for cost,' while another mentioned 'pricing fit our budget.' However, there were isolated instances of dissatisfaction regarding service ownership and efficiency, which impacted the perceived value.
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More responsive than most other service providers

SupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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View projects from:

United States (25) Ukraine (7) Israel (6) England (4) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Germany (2) Luxembourg (1) Norway (1) Italy (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Ireland (1) Poland (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)

This provider is fluent in 31 languages:

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Korean

French

Turkish

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This provider is available in 33 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

Japan Standard Time (JST)

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Cluj-Napoca, Romania

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

See all 28 projects
3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

View all languages

This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Cluj-Napoca, Romania

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

See all 26 projects
Reviews mention Accommodating
The reviews for Simply Contact consistently highlight their accommodating nature, with clients noting their responsiveness and adaptability to specific needs. For instance, one client appreciated their ability to quickly tailor strategies and provide support in multiple languages. Another remarked on their exceptional communication and flexibility, stating that they were always willing to adjust to meet project requirements. Overall, the sentiment regarding Simply Contact's accommodating approach is overwhelmingly positive, indicating a strong alignment with client expectations.

Inbound Customer Support Services for EdTech Company

5.0 Apr 5, 2024

Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
Read Full Review

Customer Service Support for Public Interest Tech Firm

5.0 Jan 19, 2024

They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
Read Full Review

Customer Service Outsourcing for Authentication Solutions Co

5.0 Oct 18, 2023

Simply Contact showcased outstanding project management throughout our collaboration. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges. Regular updates and transparent communication ensured we were always informed and confident in the progress being made.
Read Full Review

Customer Service Outsourcing for Data Analytics Company

5.0 Oct 16, 2023

Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
Read Full Review

SaaS Customer Support for IT Marketing Agency

5.0 Feb 8, 2021

Their project managers are always in touch, we are notified as soon as there is a problem in our system, or if there is something to improve based on customers feedback. I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly.
Read Full Review

Read All Reviews

Was this helpful?

12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
Read 15 Reviews

Was this helpful?

Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All Reviews

Select Industry to see insights

Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

Was this helpful?

View projects from:

Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 11 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch

Was this helpful?
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HKR.TEAM (Bespoke Global Teams)

5.0 2 reviews

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Verified

$5,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Customer Service Outsourcing

35% Back Office Outsourcing

20% Sales Outsourcing

HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

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Reviews mention Openness
The overall sentiment regarding HKR's openness is highly positive, as clients appreciate their collaborative approach. One client noted, 'HKR's team treats us as their partner and is very open and collaborative with us,' highlighting effective communication and responsiveness. While there were minor concerns about internal policies not being fully disclosed, this did not significantly hinder the workflow. Overall, HKR's commitment to transparency and partnership is well-received.

Customer Service Outsourcing for Operations Platform

5.0 Jun 22, 2023

HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner.
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Industry Experience

HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.
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Select Industry to see insights

Retail Software

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.
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Cluj-Napoca, Romania

22-26, 3rd floor, Strada Regele Ferdinand
Cluj-Napoca, Romania
50 - 75

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FSPGlobal

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.

See all 4 projects
Reviews mention Flexible
Clients have consistently praised FSP Global for their flexibility in adapting to evolving project needs. One client noted the company's willingness to adjust their approach to ensure alignment with changing goals, fostering a collaborative environment. Another highlighted FSP Global's strength in scalability, allowing for the integration of new languages and expanded teams as required. Overall, the sentiment reflects a strong appreciation for FSP Global's responsive communication and adaptability, which contributed to successful project outcomes.

BPO & Call Center Services for E-commerce & Digital Mktg Co

5.0 May 1, 2024

FSPGlobal has supported us with their strong project management skills throughout the partnership. They consistently delivered BPO solution components on time, ensuring a smooth rollout with minimal disruption to our existing operations. Furthermore, FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements. Moreover, they displayed a willingness to adapt to our specific needs. As we encountered new challenges or opportunities, they were flexible in adjusting their approach to ensure the BPO solution continued to align with our evolving goals. Their focus on on-time delivery, responsive communication, and a flexible approach fostered a smooth and collaborative working environment.
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Staff Augmentation & Help Desk Support for Consulting Firm

5.0 Jul 27, 2022

The people at FSP are very approachable. They know their trade and they don't make you lose time. They can also help you make your mind up and lay out your needs neatly. When it's time to write up an agreement, they are pretty accurate. In a market that is squashed by low prices, FSPGlobal manages to provide quality and flexibility. Overall, you get good value for the money.
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Industry Experience

FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.
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Advertising & marketing Consulting Gaming

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Italy (1) Malta (1) Romania (1)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Cluj-Napoca-based clients praise FSPGlobal for their scalable, multilingual customer support solutions, including 24/7 multichannel services. They highlight the company's strong project management, responsiveness, and focus on enhancing customer experience, which has led to increased satisfaction and operational efficiency for e-commerce and digital marketing firms.
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8x8

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Cluj-Napoca, Romania

Services provided

100% Call Center Services

Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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Cluj-Napoca, Romania

Bulevardul 21 Decembrie 1989 77
Cluj-Napoca, Romania 400124
76 - 100

40.364.630.189

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Reashore

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cluj-Napoca, Romania

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Customer Service Outsourcing

Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center
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Transylvania Database Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Cluj-Napoca, Romania

Services provided

15% Call Center Services

50% IT Managed Services

20% Custom Software Development +1 service

15% Customer Service Outsourcing

Transylvania Database Center is an IT managed services company. Established in 2018, the team focuses on IT managed services and Custom Software Development.
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NRS – No Rocket Science SRL

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cluj-Napoca, Romania

Services provided

20% IT Managed Services

20% IT Strategy Consulting

20% Mobile App Development +4 services

10% Accounting

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Sales Outsourcing

NRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting.
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Max Loads SRL

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Alba Iulia, Romania

Services provided

10% Call Center Services

40% Accounting

10% Advertising +4 services

10% Business Consulting

10% HR Consulting

10% Market Research

10% Transcription

Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.
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Oktasales

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Alba Iulia, Romania

Services provided

20% Content Marketing

20% Digital Strategy

20% Email Marketing +2 services

20% Sales Outsourcing

20% Video Marketing

Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.
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Top Call Center Services & Voice Services in Cluj-Napoca

List of the Top Cluj-Napoca Call Center Companies & Voice Services

Reviews mention Accommodating

Inbound Customer Support Services for EdTech Company

Customer Service Support for Public Interest Tech Firm

Customer Service Outsourcing for Authentication Solutions Co

Customer Service Outsourcing for Data Analytics Company

SaaS Customer Support for IT Marketing Agency

Call Center Staffing for Government Helpline

Industry Experience

Select Industry to see insights

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

SupportYourApp is very responsive

Back Office Outsourcing for E-Commerce Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Accommodating

Inbound Customer Support Services for EdTech Company

Customer Service Support for Public Interest Tech Firm

Customer Service Outsourcing for Authentication Solutions Co

Customer Service Outsourcing for Data Analytics Company

SaaS Customer Support for IT Marketing Agency

Call Center Staffing for Government Helpline

Industry Experience

Select Industry to see insights

Reviews mention Openness

Customer Service Outsourcing for Operations Platform

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

BPO & Call Center Services for E-commerce & Digital Mktg Co

Staff Augmentation & Help Desk Support for Consulting Firm

Industry Experience

Select Industry to see insights

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List of the Top 2 Cluj-Napoca Call Center Companies & Voice Services

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