SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all 7 days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
Over 16 years of experience
Over 1300 professionals on a team
Over 60 operational languages
PCI/DSS Certified Level L1 and Level L2 Service Provider
ISO/IEC 27001 certification
GDPR-, CCPA-, and HIPAA-compliance
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
Our cost-effective call center services and support solutions have helped our clients achieve up to 115% in annual savings. By combining AI with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.7
/5
What Clients Have Said
SupportYourApp offers competitive pricing, typically around $2,300 to $20,000 monthly, depending on client needs. Clients report good value for cost, with many highlighting effective scalability and responsiveness, though some noted inconsistencies in service quality. Overall, they provide a solid return on investment.
SupportYourApp's involvement has allowed clients to focus on core business activities by effectively handling customer support. This has led to operational improvements and allowed clients to allocate resources to strategic initiatives.
Effective Use of Technology and Tools
Clients appreciate SupportYourApp's integration with various CRM systems and use of technology to enhance support services. Their ability to adapt to client-specific tools and platforms ensures seamless operations and efficient service delivery.
High Customer Satisfaction and Quick Resolution Times
SupportYourApp has been successful in maintaining high customer satisfaction scores. They achieve this through quick response and resolution times, which have been significantly reduced, enhancing the overall customer support experience.
Challenges with Training and Onboarding
Some clients noted challenges with the training and onboarding process, requiring individual training for agents. While this is typical, it suggests an area for improvement in providing more structured training processes to ease the transition for new agents.
Technical Expertise and Problem-Solving
SupportYourApp agents are recognized for their technical expertise and problem-solving skills. They often handle complex issues and provide technical support that goes beyond basic customer service, contributing to client satisfaction and trust.
Effective Collaboration and Teamwork
The collaboration between SupportYourApp and their clients is marked by effective teamwork and mutual respect. Clients appreciate the seamless integration of support agents into their teams, fostering a collaborative environment.
Call Center Services for Water & Energy Metering Company
Featured Review
Call Center Services
Confidential
Aug. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"I'm impressed with SupportYourApp's hiring process for acquiring new agents and their project management."
May 4, 2026
Head of Solution Ops CSC SR3, Water & Energy Metering Co
Anonymous
Verified
Energy & natural resources
Ansbach, Germany
1,001-5,000 Employees
Online Review
Verified
SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving.
SupportYourApp has increased the number of tickets the client solves per month from 15 to 40, resulting in more satisfied customers. The team always delivers on time. The client is also impressed with SupportYourApp's hiring process for acquiring new agents.
BACKGROUND
Introduce your business and what you do there.
I’m the head of solution operations of an energy and natural resources company, Sales region 3. We pioneer solutions and services to make water and energy metering more intelligent.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SupportYourApp?
We needed customer care agents to close our seasonal gaps related to first-level responses.
SOLUTION
What was the scope of their involvement?
SupportYourApp provides us with customer care services. The team answers first-level questions, hotline calls, and TeamViewer problem-solving. The team also provides ongoing support and reports.
What is the team composition?
We work with one teammate from SupportYourApp.
How did you come to work with SupportYourApp?
I found SupportYourApp through an advertisement. I chose them because they offered good value for the cost.
What is the status of this engagement?
We started working together in August 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since working with SupportYourApp, we’ve increased the number of tickets we solve per month from 15 to 40. Our customers are more satisfied with our services.
How did SupportYourApp perform from a project management standpoint?
SupportYourApp always delivers on time. We communicate via virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
I’m impressed with SupportYourApp’s hiring process for acquiring new agents and their project management.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Financial Services Company
Customer Service Outsourcing
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
5.0
"They’re clear on expectations, keep communication open, and work with us to align on processes."
May 28, 2026
Head of Support, Lopay
Sophie Jones
Verified
Financial services
London, England
11-50 Employees
Online Review
Verified
SupportYourApp provides customer service outsourcing for a financial services company. The team handles first-line support, including responding to queries, troubleshooting issues, and escalating complex cases.
SupportYourApp's work has increased the client's support capacity and improved consistency in handling queries. The team has a structured and responsive approach to project management. Moreover, SupportYourApp is flexible, understanding, and quick to adapt to the client's changing priorities.
BACKGROUND
Introduce your business and what you do there.
I’m the head of support at Lopay, a financial services company. We provide a payment platform for businesses, offering flexible payment options, instant payouts, and low transaction fees. All of this is managed through an easy-to-use app with team and inventory management features.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SupportYourApp?
We needed help scaling our frontline support capacity, improving response times, and ensuring merchants received timely help with everyday issues such as card reader problems, payouts, verification, payment processing, and account access. The goal was to create a more flexible and scalable support model, reduce pressure on the internal team, and allow our support team to focus more on complex escalations, high-value merchants, process improvement, and merchant insight.
SOLUTION
What was the scope of their involvement?
SupportYourApp supports us by handling frontline merchant support activity, helping us manage day-to-day contact volumes and provide timely responses to merchants. The scope of work primarily focuses on first-line support, including responding to merchant queries, troubleshooting common issues, and escalating more complex or sensitive cases back to our internal team where needed.
Overall, SupportYourApp’s role is to provide scalable frontline support capacity, allowing our internal team to focus on escalations, quality, process improvement, and higher-priority merchant issues.
What is the team composition?
We work with 10–15 teammates from SupportYourApp.
How did you come to work with SupportYourApp?
We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.
What is the status of this engagement?
We started working with them in January 2024, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
SupportYourApp has helped us increase our frontline support capacity, manage higher merchant contact volumes, and improve consistency in day-to-day support handling. Success has been shown through better coverage during busy periods, reduced pressure on our internal support team, more consistent use of macros, workflows, and escalation routes, improved handling of repeatable first-line queries, faster escalation of complex or high-risk cases, and greater flexibility to scale support resources with business demand.
How did SupportYourApp perform from a project management standpoint?
SupportYourApp’s project management has been structured, responsive, and collaborative. They’re clear on expectations, keep communication open, and work with us to align on processes, training, workflows, and escalation routes. Overall, they deliver in line with agreed timelines and are flexible when priorities or support volumes change. When adjustments are needed, they’re quick to respond and work with us to keep the project moving.
We communicate via in-person and virtual meetings, email, and messages.
What did you find most impressive about them?
SupportYourApp stands out for their flexibility, responsiveness, and ability to quickly understand our ways of working. They adapt well to changing priorities, follow agreed processes, and help us maintain consistent merchant support while scaling capacity.
Are there any areas they could improve?
They’re quick to react when we send requests or raise changes in priority. They’re responsive, flexible, and willing to adapt when we need support with new issues, process changes, or urgent operational asks.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
5.0
NPS
Recruitment & HR Outsourcing for Media Company
HR OutsourcingRecruitment Process Outsourcing
Confidential
May 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp always does their best for their clients."
May 22, 2026
Executive Manager, Fourth Estate
Volodymyr Soboliev
Verified
Media
South - USA
11-50 Employees
Online Review
Verified
SupportYourApp provides HR outsourcing and recruitment services for a media company. The team sources candidates, conducts interviews, and supports the client during technical interviews.
SupportYourApp has helped the client hire more than 10 people, all of whom have completed the probation period. The team has improved the client's recruitment speed and quality. SupportYourApp delivers on time and communicates with the client via in-person and virtual meetings, email, and messages.
BACKGROUND
Introduce your business and what you do there.
I’m the executive manager of Fourth Estate, a media company. We provide an all-in-one digital platform for online media organizations, streamlining editorial workflows, content management, audience engagement, and monetization to help publishers efficiently manage and grow their digital media operations.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SupportYourApp?
We needed help with HR services.
SOLUTION
What was the scope of their involvement?
SupportYourApp helps us find new employees. The team sources candidates, conducts interviews, and supports us during technical interviews.
What is the team composition?
We work with 2–5 teammates from SupportYourApp.
How did you come to work with SupportYourApp?
Someone referred SupportYourApp to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working with SupportYourApp in May 2023, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
SupportYourApp has helped us hire more than 10 people. The team has improved our recruitment speed and the quality of candidates. For example, 100% of the candidates have successfully completed the probation period.
How did SupportYourApp perform from a project management standpoint?
SupportYourApp delivers everything on time. We communicate via in-person meetings, virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
SupportYourApp always does their best for their clients.
Are there any areas they could improve?
SupportYourApp could improve nothing; everything has been good.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support for Elderly Check-In Company
Call Center Services
Confidential
Sep. 2020 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.5
"We’re happy with their services."
Dec 12, 2025
Executive, Iamfine.com
Anonymous
Other industries
West - USA
1-10 Employees
Online Review
SupportYourApp provides daily customer support for an elderly check-in company. A dedicated agent assists the client's users and their families with empathy and professionalism, ensuring smooth communication.
The dedicated agent has built strong relationships with the client's users, reflected in positive feedback and smooth daily operations. SupportYourApp's structured approach ensures consistent service quality, while the open communication between both teams fosters a strong, long-term partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Iamfine.com
Describe what your company does in a single sentence.
Iamfine is a daily check-in service that helps families stay connected with elderly relatives living alone. The service automatically calls once a day to confirm everything is fine and notifies loved ones if there’s no response.”
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We partnered with SupportYourApp to ensure our users and their families receive timely, compassionate support via calls and emails.”
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Great culture fit
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provides daily customer support for Iamfine through a dedicated agent that assists our users and their families with empathy and professionalism, ensuring smooth communication. Over our 5-year partnership, the collaboration has been very positive — we maintain regular weekly meetings and enjoy a very productive working relationship.”
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The dedicated agent has built strong relationships with our users, reflected in positive feedback and smooth daily operations.”
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We hold weekly meetings to review performance, share feedback, and address any updates or process improvements. SupportYourApp’s structured approach ensures consistent service quality, while the open communication between our teams fosters a strong, long-term partnership.”
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
“The thing we appreciate most is how caring and empathetic our agent is. They make every interaction with our users and their families warm and personal.”
Are there any areas for improvement or something SupportYourApp could have done differently?
We’re happy with their services.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Customer Service Outsourcing for Gaming Company
Customer Service Outsourcing
Confidential
Oct. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We appreciate their reliability and ability to provide consistently high-quality support."
Nov 12, 2025
Head of Game Production, Gaming Company
Anonymous
Verified
Gaming
Malta
51-200 Employees
Online Review
Verified
SupportYourApp provides customer service outsourcing for a gaming company. The team is responsible for offering Level 1 customer support for the client's gaming content via email and phone on a 24/7 basis.
SupportYourApp's services have helped the client maintain strong customer engagement and ensure uninterrupted support. The team has been professional, efficient, and flexible throughout the engagement. SupportYourApp's communication is straightforward and focused on essential updates.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of game production of a gaming company
Describe what your company does in a single sentence.
Our company is a game provider in the iGaming industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Maintain consistent communication across multiple channels.
Provide high-quality customer care.
Handle Level 1 Customer Support for our gaming contents.
Ensure timely responses to user inquiries.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Our partnership involves providing 24/7 customer support with a shared team of six agents. The team handles inquiries via email and phone, ensuring players receive timely assistance. We’re pleased with the consistent service quality and responsiveness they maintain throughout the partnership.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The team’s availability around the clock helps us maintain strong customer engagement and ensure uninterrupted support. Their professionalism and efficiency have contributed positively to our service standards.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Communication is straightforward and focused on essential updates. They respond promptly to important issues and maintain a fl exible approach to our operational needs.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
We appreciate their reliability and ability to provide consistently high-quality support within a shared team structure.
Are there any areas for improvement or something SupportYourApp could have done differently?
At this stage, everything’s going well.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Fiber Verification Co
Customer Service Outsourcing
Confidential
Jan. 2023 - Sep. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The simplicity of the partnership was most impressive."
Sep 30, 2025
Global Department Head, FibreTrace
Anonymous
Verified
Manufacturing
Manhattan, New York
11-50 Employees
Online Review
Verified
SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success.
SupportYourApp successfully helped the client manage customer expectations. The team met all the client's needs and delivered work on time. Furthermore, the service provider communicated effectively through virtual meetings. Overall, the client praised the simplicity of the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a global department head at FibreTrace
Describe what your company does in a single sentence.
FibreTrace is a fibre verification company used to validate the origin of textiles in real time
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Scaling
Training
Multi country hiring
SOLUTION
How did you find SupportYourApp?
Was already a partner when i started
Why did you select SupportYourApp over others?
Referred to me
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
All aspects of client sucess
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ablity to manage client expectations
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The simplicity of the partnership was most impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Outsourcing for Financial Services Company
Customer Service Outsourcing
Confidential
Oct. 2024 - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has super-friendly people."
Aug 25, 2025
Customer Support Manager, Financial Services Company
Anonymous
Verified
Financial services
Stockholm, Sweden
51-200 Employees
Online Review
Verified
SupportYourApp provided customer support services for a financial services company. The team handled tickets from companies and end-users, assisted in fraud investigations, and analyzed transaction statuses.
SupportYourApp's work led to solving cases within the desired period of time and covering 24-hour support for the client. The team was easy to reach and responsive to feedback throughout the engagement. Moreover, SupportYourApp's friendliness and timeliness were hallmarks of their performance.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the customer support manager of a financial services company.
Describe what your company does in a single sentence.
Our company provides a licensed, account-to-account (A2A) payment solution that enables businesses to make and receive instant bank payments globally.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
24hour customer support
Customer support with Portuguese skills
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Handling tickets from merchants (companies) and end-users (customers of companies)
Analising statuses of failed and successfull transactions
Assisting banks and police in their fraud investigations
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Agents have been solving cases within the desired period of time
Agents have been learning fast about different payment methods available.
24h support have been covered
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
SupportYourApp has super-friendly people
Timely response
Fast learners
Are there any areas for improvement or something SupportYourApp could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for IT Company
Call Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I found working with SupportYourApp management a great experience."
Jul 22, 2025
Director of Customer Support, IT Company
Anonymous
Verified
Information technology
Czech Republic
201-500 Employees
Online Review
Verified
SupportYourApp provides customer support services for an IT company. The team offers ticket-based end customer and technical support and manages a 24/7 phone hotline for the client.
SupportYourApp has helped the client achieve a 60% ticket resolution rate. The team is proactive, timely, and easy to communicate with. SupportYourApp's ability to quickly provide resources and deliver value has stood out in the partnership. The project management was also excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director, Customer Support of an IT company
Describe what your company does in a single sentence.
Digital Compliance
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Help building a sustainable and scalable support frontline in a high volume setup
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ticket based customer and technical support frontline + 24/7 phone hotline
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We were able to achive 60% or higher of end to end ticket resolution rate via SYA services
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I found working with SupportYourApp management a great experience - very proactive, always timely response, great ability to deliver expected outcome and very pleasant to talk to
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The ability to staff teams and scale services very fast, and deliver value from early days
Are there any areas for improvement or something SupportYourApp could have done differently?
Cannot think of any
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for CV Writing Software Co
Customer Service Outsourcing
$1,000,000 to $9,999,999
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has always rapidly acted on all our requests."
May 22, 2025
Head of Customer Support, CVMaker
Richard Feddema
eCommerce
Amsterdam, Netherlands
11-50 Employees
Online Review
SupportYourApp provides customer support services for a CV writing software company. The team provides phone, email, chat, and translation support in over 10 different languages.
SupportYourApp has helped the client meet their customer support needs in a timely manner. The team addresses requests promptly and provides regular updates on the progress. What stands out about SupportYourApp is their agents — they're all highly professional and always eager to learn.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer Support of CVMaker
Describe what your company does in a single sentence.
Platform that provides software for writing your cv.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Provide personal Customer Support in a timely manner
Provide Customer Support in multiple languages
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
15
Describe the scope of work in detail. Please include a summary of key deliverables.
Support Your App has provided us with all the support agents that we needed. The key deliverables including:
CS agents supporting over 10 different languages in native tongue
Phone support with over 50k calls a year
Email support with over 300k emails a year
Chat support with over 100k chats a year
Translation work to help out our SEO & Content teams
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The key metric from the project is that our customers are helped in a timely manner on a daily basis.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp has always rapidly acted on all our requests, with updates on how the process was going. Whenever we need an agent that speaks a specific language they delivered in a timely matter. All agents provided by Support Your App are/were very professional, eager to learn and a good fit for our team.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
It is good to know that you work together with a company that is always able to deliver in a professional and timely manner. We do not have to worry if we will be able to find the right fit for the job and can count on SYA to get the job done.
Are there any areas for improvement or something SupportYourApp could have done differently?
Our cooperation has been working smoothly for the last 5 years, we have no complaints.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Baggage Solutions Company
Customer Service Outsourcing
Confidential
Jan. 2024 - Ongoing
4.0
Quality
4.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"SupportYourApp's professional setup and helpfulness are impressive."
Jan 27, 2025
Business Development, Baggage Solutions Company
Anonymous
Verified
Other industries
Almere Stad, Netherlands
1-10 Employees
Online Review
Verified
SupportYourApp provides customer support services for a baggage solutions company. The team is responsible for handling the client's incoming tickets from passengers using EBT.
SupportYourApp's work has achieved faster response rates. The team has been highly adaptable and helpful, ensured a professional setup, and maintained communication with the client through in-person and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Development of a software company
Describe what your company does in a single sentence.
Providing baggage innovation solutions, including Electronic Bag Tags.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Outsource customer support
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provide customer support for incoming tickets from passengers using EBT
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Not clear yet. But faster response rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, all very adaptive and helpful
What was your primary form of communication with SupportYourApp?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
SupportYourApp's professional setup and helpfulness are impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not Yet (;
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
84 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
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