SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
Over 16 years of experience
Over 1300 professionals on a team
Over 60 operational languages
PCI/DSS Certified Level L1 and Level L2 Service Provider
ISO/IEC 27001 certification
GDPR-, CCPA-, and HIPAA-compliance
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.7
/5
What Clients Have Said
SupportYourApp offers competitive pricing and good value for cost, with monthly investments ranging from $2,300 to $20,000 depending on the client size and needs. Clients appreciate the flexibility, responsiveness, and quality of service, highlighting strong communication and effective ticket management.
SupportYourApp is recognized for their proactive approach, often suggesting improvements and addressing potential challenges before they arise. Their commitment to continuous improvement is valued by clients.
Effective in Reducing Client Workload
By managing customer inquiries and support tasks, SupportYourApp allows clients to focus on core business activities. This has resulted in increased efficiency and the ability to allocate resources to strategic initiatives.
Challenges with Training and Consistency
Some clients noted initial challenges with training and consistency among support agents. While SupportYourApp is generally quick to address these issues, ongoing training and quality control are areas for potential improvement.
Wide Range of Services Offered
SupportYourApp provides a variety of services, including 24/7 customer support, technical support, pre-sales assistance, and content moderation. They handle inquiries via phone, email, chat, and social media, demonstrating their flexibility and comprehensive service offerings.
Cultural Fit and Alignment with Client Values
Many clients choose SupportYourApp due to their cultural fit and alignment with company values. This alignment fosters a collaborative partnership and enhances the overall working relationship.
Efficient Project Management
SupportYourApp is noted for their strong project management skills. They deliver items on time, provide regular updates, and adapt to client needs. Their structured approach and attention to detail contribute to successful collaborations.
Customer Service Outsourcing for Fiber Verification Co
Featured Review
Customer Service Outsourcing
Confidential
Jan. 2023 - Sep. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The simplicity of the partnership was most impressive."
Sep 30, 2025
Global Department Head, FibreTrace
Anonymous
Verified
Manufacturing
Manhattan, New York
11-50 Employees
Online Review
Verified
SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success.
SupportYourApp successfully helped the client manage customer expectations. The team met all the client's needs and delivered work on time. Furthermore, the service provider communicated effectively through virtual meetings. Overall, the client praised the simplicity of the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a global department head at FibreTrace
Describe what your company does in a single sentence.
FibreTrace is a fibre verification company used to validate the origin of textiles in real time
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Scaling
Training
Multi country hiring
SOLUTION
How did you find SupportYourApp?
Was already a partner when i started
Why did you select SupportYourApp over others?
Referred to me
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
All aspects of client sucess
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ablity to manage client expectations
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The simplicity of the partnership was most impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support for Elderly Check-In Company
Call Center Services
Confidential
Sep. 2020 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.5
"We’re happy with their services."
Dec 12, 2025
Executive, Iamfine.com
Anonymous
Other industries
West - USA
1-10 Employees
Online Review
SupportYourApp provides daily customer support for an elderly check-in company. A dedicated agent assists the client's users and their families with empathy and professionalism, ensuring smooth communication.
The dedicated agent has built strong relationships with the client's users, reflected in positive feedback and smooth daily operations. SupportYourApp's structured approach ensures consistent service quality, while the open communication between both teams fosters a strong, long-term partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Iamfine.com
Describe what your company does in a single sentence.
Iamfine is a daily check-in service that helps families stay connected with elderly relatives living alone. The service automatically calls once a day to confirm everything is fine and notifies loved ones if there’s no response.”
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We partnered with SupportYourApp to ensure our users and their families receive timely, compassionate support via calls and emails.”
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Great culture fit
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provides daily customer support for Iamfine through a dedicated agent that assists our users and their families with empathy and professionalism, ensuring smooth communication. Over our 5-year partnership, the collaboration has been very positive — we maintain regular weekly meetings and enjoy a very productive working relationship.”
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The dedicated agent has built strong relationships with our users, reflected in positive feedback and smooth daily operations.”
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We hold weekly meetings to review performance, share feedback, and address any updates or process improvements. SupportYourApp’s structured approach ensures consistent service quality, while the open communication between our teams fosters a strong, long-term partnership.”
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
“The thing we appreciate most is how caring and empathetic our agent is. They make every interaction with our users and their families warm and personal.”
Are there any areas for improvement or something SupportYourApp could have done differently?
We’re happy with their services.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Customer Service Outsourcing for Gaming Company
Customer Service Outsourcing
Confidential
Oct. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We appreciate their reliability and ability to provide consistently high-quality support."
Nov 12, 2025
Head of Game Production, Gaming Company
Anonymous
Verified
Gaming
Malta
51-200 Employees
Online Review
Verified
SupportYourApp provides customer service outsourcing for a gaming company. The team is responsible for offering Level 1 customer support for the client's gaming content via email and phone on a 24/7 basis.
SupportYourApp's services have helped the client maintain strong customer engagement and ensure uninterrupted support. The team has been professional, efficient, and flexible throughout the engagement. SupportYourApp's communication is straightforward and focused on essential updates.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of game production of a gaming company
Describe what your company does in a single sentence.
Our company is a game provider in the iGaming industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Maintain consistent communication across multiple channels.
Provide high-quality customer care.
Handle Level 1 Customer Support for our gaming contents.
Ensure timely responses to user inquiries.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Our partnership involves providing 24/7 customer support with a shared team of six agents. The team handles inquiries via email and phone, ensuring players receive timely assistance. We’re pleased with the consistent service quality and responsiveness they maintain throughout the partnership.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The team’s availability around the clock helps us maintain strong customer engagement and ensure uninterrupted support. Their professionalism and efficiency have contributed positively to our service standards.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Communication is straightforward and focused on essential updates. They respond promptly to important issues and maintain a fl exible approach to our operational needs.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
We appreciate their reliability and ability to provide consistently high-quality support within a shared team structure.
Are there any areas for improvement or something SupportYourApp could have done differently?
At this stage, everything’s going well.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Outsourcing for Financial Services Company
Customer Service Outsourcing
Confidential
Oct. 2024 - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has super-friendly people."
Aug 25, 2025
Customer Support Manager, Financial Services Company
Anonymous
Verified
Financial services
Stockholm, Sweden
51-200 Employees
Online Review
Verified
SupportYourApp provided customer support services for a financial services company. The team handled tickets from companies and end-users, assisted in fraud investigations, and analyzed transaction statuses.
SupportYourApp's work led to solving cases within the desired period of time and covering 24-hour support for the client. The team was easy to reach and responsive to feedback throughout the engagement. Moreover, SupportYourApp's friendliness and timeliness were hallmarks of their performance.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the customer support manager of a financial services company.
Describe what your company does in a single sentence.
Our company provides a licensed, account-to-account (A2A) payment solution that enables businesses to make and receive instant bank payments globally.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
24hour customer support
Customer support with Portuguese skills
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Handling tickets from merchants (companies) and end-users (customers of companies)
Analising statuses of failed and successfull transactions
Assisting banks and police in their fraud investigations
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Agents have been solving cases within the desired period of time
Agents have been learning fast about different payment methods available.
24h support have been covered
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
SupportYourApp has super-friendly people
Timely response
Fast learners
Are there any areas for improvement or something SupportYourApp could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for IT Company
Call Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I found working with SupportYourApp management a great experience."
Jul 22, 2025
Director of Customer Support, IT Company
Anonymous
Verified
Information technology
Czech Republic
201-500 Employees
Online Review
Verified
SupportYourApp provides customer support services for an IT company. The team offers ticket-based end customer and technical support and manages a 24/7 phone hotline for the client.
SupportYourApp has helped the client achieve a 60% ticket resolution rate. The team is proactive, timely, and easy to communicate with. SupportYourApp's ability to quickly provide resources and deliver value has stood out in the partnership. The project management was also excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director, Customer Support of an IT company
Describe what your company does in a single sentence.
Digital Compliance
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Help building a sustainable and scalable support frontline in a high volume setup
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ticket based customer and technical support frontline + 24/7 phone hotline
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We were able to achive 60% or higher of end to end ticket resolution rate via SYA services
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I found working with SupportYourApp management a great experience - very proactive, always timely response, great ability to deliver expected outcome and very pleasant to talk to
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The ability to staff teams and scale services very fast, and deliver value from early days
Are there any areas for improvement or something SupportYourApp could have done differently?
Cannot think of any
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for CV Writing Software Co
Customer Service Outsourcing
$1,000,000 to $9,999,999
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has always rapidly acted on all our requests."
May 22, 2025
Head of Customer Support, CVMaker
Richard Feddema
eCommerce
Amsterdam, Netherlands
11-50 Employees
Online Review
SupportYourApp provides customer support services for a CV writing software company. The team provides phone, email, chat, and translation support in over 10 different languages.
SupportYourApp has helped the client meet their customer support needs in a timely manner. The team addresses requests promptly and provides regular updates on the progress. What stands out about SupportYourApp is their agents — they're all highly professional and always eager to learn.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer Support of CVMaker
Describe what your company does in a single sentence.
Platform that provides software for writing your cv.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Provide personal Customer Support in a timely manner
Provide Customer Support in multiple languages
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
15
Describe the scope of work in detail. Please include a summary of key deliverables.
Support Your App has provided us with all the support agents that we needed. The key deliverables including:
CS agents supporting over 10 different languages in native tongue
Phone support with over 50k calls a year
Email support with over 300k emails a year
Chat support with over 100k chats a year
Translation work to help out our SEO & Content teams
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The key metric from the project is that our customers are helped in a timely manner on a daily basis.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp has always rapidly acted on all our requests, with updates on how the process was going. Whenever we need an agent that speaks a specific language they delivered in a timely matter. All agents provided by Support Your App are/were very professional, eager to learn and a good fit for our team.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
It is good to know that you work together with a company that is always able to deliver in a professional and timely manner. We do not have to worry if we will be able to find the right fit for the job and can count on SYA to get the job done.
Are there any areas for improvement or something SupportYourApp could have done differently?
Our cooperation has been working smoothly for the last 5 years, we have no complaints.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Baggage Solutions Company
Customer Service Outsourcing
Confidential
Jan. 2024 - Ongoing
4.0
Quality
4.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"SupportYourApp's professional setup and helpfulness are impressive."
Jan 27, 2025
Business Development, Baggage Solutions Company
Anonymous
Verified
Other industries
Almere Stad, Netherlands
1-10 Employees
Online Review
Verified
SupportYourApp provides customer support services for a baggage solutions company. The team is responsible for handling the client's incoming tickets from passengers using EBT.
SupportYourApp's work has achieved faster response rates. The team has been highly adaptable and helpful, ensured a professional setup, and maintained communication with the client through in-person and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Development of a software company
Describe what your company does in a single sentence.
Providing baggage innovation solutions, including Electronic Bag Tags.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Outsource customer support
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provide customer support for incoming tickets from passengers using EBT
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Not clear yet. But faster response rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, all very adaptive and helpful
What was your primary form of communication with SupportYourApp?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
SupportYourApp's professional setup and helpfulness are impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not Yet (;
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Beach & Souvenir Retail Co
Customer Service Outsourcing
Confidential
June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We admire the consultant's dedication to the project and commitment to providing the best service possible."
Oct 16, 2024
Marketing Assistant, Surf Style
Staci Sims
Verified
Retail
Hollywood, Florida
201-500 Employees
Online Review
Verified
SupportYourApp provides customer support services for a beach and souvenir retail company. The team is responsible for managing and responding to customer inquiries via calls and emails.
Thanks to SupportYourApp's efforts, the client has seen increased customer satisfaction and retention. The client has biweekly meetings with the team, who are dedicated and committed to providing the best service possible. SupportYourApp is knowledgeable and always on top of things.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Assistant of Surf Style
Describe what your company does in a single sentence.
We are a beach and souvenir retail company, with over 60 stores, that include souvenir shops, liquor stores, and convenice stores.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed a dedicated consultant to help us respond to customer requests via calls and emails.
SOLUTION
How did you find SupportYourApp?
Online Search
Referral
Why did you select SupportYourApp over others?
High ratings
Good value for cost
Referred to me
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
We reached out to SupportYourApp after realizing we needed professional support. We hired one shared support consultant to handle customer inquiries through calls and emails.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Increased CSAT 2. Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have bi-weekly meetings with the consultant and SDM.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We admire the consultant's dedication to the project and commitment to providing the best service possible. We also appreciate that the consultant is very knowledgeable and is always on top of things.
Are there any areas for improvement or something SupportYourApp could have done differently?
No, we give them 10/10.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Level One Support Consultant for Language-Learning Company
Customer Service Outsourcing
Confidential
Mar. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We are highly satisfied with the consultant’s communication skills."
Oct 12, 2024
Executive, Language Innovation LLC
Anonymous
Other industries
Somerville, Massachusetts
1-10 Employees
Online Review
SupportYourApp provides a level-one support consultant for a language-learning company. The consultant dedicates four hours to the client, and their tasks include email customer communication.
Thanks to SupportYourApp, the client has increased their CSAT and customer retention. The team has managed the engagement effectively and communicated efficiently with the client. Moreover, they answer questions quickly. The consultant they’ve provided has also been professional and committed.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm an executive at Language Innovation LLC
Describe what your company does in a single sentence.
We help people learn foreign languages faster and more effectively.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed 1 consultant to work on L1 support, especially, to handle email customer communication.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
From the beginning of our cooperation with SupportYourApp, our team was expanded with 1 Level 1 support consultant dedicated for 4 hours. This significantly improved our communication with our customers, as the consultant proved to be an experienced and dedicated specialist. The consultant has been working primarily with emails.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased CSAT
Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We are highly satisfied with the consultant’s communication skills. All questions are answered within 24 hours. We have monthly calls and communicate via Slack.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We admire the consultant's professionalism, communication skills, and commitment to the job.
Are there any areas for improvement or something SupportYourApp could have done differently?
Providing more suggestions from the consultant on how to improve customers’ experience.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
App Management & Support for Learning Tech Company
Application Management & Support
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're more than satisfied with SupportYourApp's services."
Sep 19, 2024
CTO, Eurekos Systems Aps
Victor Putyata
Verified
Education
Denmark
11-50 Employees
Online Review
Verified
SupportYourApp provides app management and support services for a learning technology company. The team is responsible for resolving client issues and handling communication.
Thanks to SupportYourApp, the client has seen an increase in CSAT and customer retention. The team provides efficient communication through virtual meetings, emails, and messaging apps, and they also demonstrate proactiveness, attention to detail, and the ability to work in a different timezone.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of Eurekos Systems Aps
Describe what your company does in a single sentence.
We are a customer training LMS, a learning technology company that helps clients customize and create an impactful learning environment for training their team or customers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish? We needed outsourcing support team to extend the provision time of level 2 customer support.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Pricing fit our budget
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
We decided to work with SupportYourApp after realizing that we needed extra help in solving client issues and handling customer communication through chats and emails. Today, we have one level 2 customer support consultant.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Increased CSAT 2. Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Since it's a one-consultant project, communication is infrequent but efficient. The consultant demonstrates proactiveness, attention to detail, and is able to work even in a time zone completely different from the main team's.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're more than satisfied with SupportYourApp's services and can evaluate the consultant’s work and dedication as 10/10.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
81 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from SupportYourApp like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
