SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all 7 days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
Over 16 years of experience
Over 1300 professionals on a team
Over 60 operational languages
PCI/DSS Certified Level L1 and Level L2 Service Provider
ISO/IEC 27001 certification
GDPR-, CCPA-, and HIPAA-compliance
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
Our cost-effective call center services and support solutions have helped our clients achieve up to 115% in annual savings. By combining AI with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
SupportYourApp offers competitive pricing and good value for cost, with monthly investments ranging from $2,300 to over $15,000. Clients appreciate their flexibility and responsiveness, often noting that the team adapts well to changing needs and maintains high service quality.
Clients commend SupportYourApp's project management capabilities, noting their ability to deliver on time and maintain clear communication. The team is organized, proactive, and responsive, ensuring smooth collaboration and alignment with client needs. Their structured approach contributes to successful project outcomes.
Commitment to Customer Satisfaction
SupportYourApp is committed to ensuring customer satisfaction, as evidenced by their high CSAT scores and positive client feedback. They strive to exceed expectations and deliver exceptional service, contributing to strong client relationships and loyalty.
Flexibility and Adaptability
SupportYourApp is recognized for its flexibility and adaptability, adjusting to changing client needs and priorities. They are able to scale support teams quickly and efficiently, providing tailored solutions that align with client requirements. This adaptability is a key strength in their service delivery.
Room for Improvement in Training
Some clients noted the need for better initial training for agents to reduce the learning curve and improve early-stage support quality. While the team eventually performs well, structured training programs could enhance their readiness and efficiency from the start.
High Technical Expertise
SupportYourApp demonstrates high technical expertise, particularly in handling complex customer support issues. Their agents are well-trained and capable of resolving technical problems efficiently, often without needing to escalate to higher levels. This expertise enhances the quality of support provided.
High Client Retention Rates
SupportYourApp's services have led to increased client retention rates, with clients reporting improved customer loyalty and satisfaction. Their focus on delivering value and building strong client relationships contributes to long-term partnerships.
Call Center Services for Water & Energy Metering Company
Featured Review
Call Center Services
Answering services
Confidential
Aug. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"I'm impressed with SupportYourApp's hiring process for acquiring new agents and their project management."
May 4, 2026
Head of Solution Ops CSC SR3, Water & Energy Metering Co
Anonymous
Verified
Energy & natural resources
Ansbach, Germany
1,001-5,000 Employees
Online Review
Verified
SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving.
SupportYourApp has increased the number of tickets the client solves per month from 15 to 40, resulting in more satisfied customers. The team always delivers on time. The client is also impressed with SupportYourApp's hiring process for acquiring new agents.
BACKGROUND
Introduce your business and what you do there.
I’m the head of solution operations of an energy and natural resources company, Sales region 3. We pioneer solutions and services to make water and energy metering more intelligent.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SupportYourApp?
We needed customer care agents to close our seasonal gaps related to first-level responses.
SOLUTION
What was the scope of their involvement?
SupportYourApp provides us with customer care services. The team answers first-level questions, hotline calls, and TeamViewer problem-solving. The team also provides ongoing support and reports.
What is the team composition?
We work with one teammate from SupportYourApp.
How did you come to work with SupportYourApp?
I found SupportYourApp through an advertisement. I chose them because they offered good value for the cost.
What is the status of this engagement?
We started working together in August 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since working with SupportYourApp, we’ve increased the number of tickets we solve per month from 15 to 40. Our customers are more satisfied with our services.
How did SupportYourApp perform from a project management standpoint?
SupportYourApp always delivers on time. We communicate via virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
I’m impressed with SupportYourApp’s hiring process for acquiring new agents and their project management.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Online Course Platform
Call Center ServicesCustomer Service Outsourcing
Confidential
Aug. 2025 - June 2026
4.5
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
"Project management has been smooth and collaborative."
Jun 12, 2026
Director of Workforce Operations & QA, Kajabi
Khoa Nguyen Nguyen
Information technology
Irvine, California
201-500 Employees
Online Review
SupportYourApp provided customer service outsourcing for an online course platform. The team helped the client build a reliable support team to handle customer inquiries and ensure consistent service quality.
After a rocky start, SupportYourApp successfully completed a retention trial period by implementing corrective actions, and all consultants met or exceeded the required KPIs. The team was proactive in addressing performance challenges and partnering with the client to find effective solutions.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director, Workforce Operations & Quality Assurance of Kajabi
Describe what your company does in a single sentence.
Kajabi is a platform that enables entrepreneurs to create, market, and sell online courses and digital content through an all-in-one LMS solution.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Building a reliable support team to handle customer inquiries.
Ensuring consistent service quality aligned with our standards.
Continuously improving the team's performance and efficiency.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Referred to me
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We started with a team of 17 consultants, which was later reduced to six due to performance and integration challenges. Following a termination notice, SupportYourApp implemented a retention plan and successfully navigated a trial period. Since then, the collaboration has stabilized, and we are now moving toward a more permanent setup based on improved results. Key deliverables included maintaining support operations, improving performance metrics, and ensuring better team integration.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
One of the key outcomes was successfully completing the trial period after implementing corrective actions. All consultants are now meeting or exceeding the required KPIs, demonstrating clear performance improvement. This turnaround has been a strong indicator of the team's ability to adapt and deliver results.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management has been smooth and collaborative, with regular meetings involving multiple points of contact. The team has been proactive in addressing performance-related challenges and partnering with us to find effective solutions. Since transitioning to the KAM structure, communication has improved, and we feel our feedback is heard and acted upon.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The level of involvement from the KAM team and their responsiveness to concerns stood out. Their ability to quickly implement changes and drive improved team performance after the action plan was particularly impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
There are opportunities to further enhance escalation management and time management at the team lead level, along with refining attention to detail. Addressing these areas will help strengthen overall consistency and elevate the quality of service.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Customer Service Outsourcing for ERP Software Company
Customer Service Outsourcing
Confidential
Jan. 2026 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are quick to respond, open to feedback, and genuinely invest in making the partnership work effectively."
Jun 5, 2026
Head of Customer Care, AGePe - MyLogistics
Frank Zutphen
Information technology
Turnhout, Belgium
11-50 Employees
Online Review
SupportYourApp provides customer support for an ERP software firm. The team handles daily support requests via email and phone, maintaining response standards and adapting coverage as the client's needs grow.
SupportYourApp has optimized the client's support workflows and internal knowledge base. The team has helped develop better streamlined procedures, contributing to improved efficiency and higher customer satisfaction. SupportYourApp is responsive, transparent, and consistently delivers on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer Care of AGePe - MyLogistics
Describe what your company does in a single sentence.
Agepe develops ERP software tailored to logistics companies, with a strong focus on niche sectors such as art transport, machinery, and relocation services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Providing consistent, high-quality customer support
Reliable handling of customer inquiries across channels
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provides us ongoing customer support via email and phone, ensuring consistent communication with our clients. The team structure remains stable, which helps maintain continuity and service quality. They handle daily support requests, maintaining response standards, and adapting coverage as our needs grow
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The collaboration has resulted in optimized support workflows and a stronger internal knowledge base. The team helps develop better streamlined procedures, which contributes to improved efficiency and higher customer satisfaction. Over time, we’ve seen a more structured and scalable support operation.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management has been smooth and well-organized. We use Slack for day-to-day communication, email for formal updates, and hold biweekly meetings to stay aligned. The team is responsive, transparent, and consistently delivers on time while adapting quickly to our requests.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The team’s willingness to collaborate and their proactive approach to addressing new requirements. They are quick to respond, open to feedback, and genuinely invest in making the partnership work effectively.
Are there any areas for improvement or something SupportYourApp could have done differently?
At this stage, we haven’t identified any areas for improvement. We maintain close communication with the team, which helps ensure expectations are aligned and continuously met.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Financial Services Company
Customer Service Outsourcing
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
5.0
"They’re clear on expectations, keep communication open, and work with us to align on processes."
May 28, 2026
Head of Support, Lopay
Sophie Jones
Verified
Financial services
London, England
11-50 Employees
Online Review
Verified
SupportYourApp provides customer service outsourcing for a financial services company. The team handles first-line support, including responding to queries, troubleshooting issues, and escalating complex cases.
SupportYourApp's work has increased the client's support capacity and improved consistency in handling queries. The team has a structured and responsive approach to project management. Moreover, SupportYourApp is flexible, understanding, and quick to adapt to the client's changing priorities.
BACKGROUND
Introduce your business and what you do there.
I’m the head of support at Lopay, a financial services company. We provide a payment platform for businesses, offering flexible payment options, instant payouts, and low transaction fees. All of this is managed through an easy-to-use app with team and inventory management features.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SupportYourApp?
We needed help scaling our frontline support capacity, improving response times, and ensuring merchants received timely help with everyday issues such as card reader problems, payouts, verification, payment processing, and account access. The goal was to create a more flexible and scalable support model, reduce pressure on the internal team, and allow our support team to focus more on complex escalations, high-value merchants, process improvement, and merchant insight.
SOLUTION
What was the scope of their involvement?
SupportYourApp supports us by handling frontline merchant support activity, helping us manage day-to-day contact volumes and provide timely responses to merchants. The scope of work primarily focuses on first-line support, including responding to merchant queries, troubleshooting common issues, and escalating more complex or sensitive cases back to our internal team where needed.
Overall, SupportYourApp’s role is to provide scalable frontline support capacity, allowing our internal team to focus on escalations, quality, process improvement, and higher-priority merchant issues.
What is the team composition?
We work with 10–15 teammates from SupportYourApp.
How did you come to work with SupportYourApp?
We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.
What is the status of this engagement?
We started working with them in January 2024, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
SupportYourApp has helped us increase our frontline support capacity, manage higher merchant contact volumes, and improve consistency in day-to-day support handling. Success has been shown through better coverage during busy periods, reduced pressure on our internal support team, more consistent use of macros, workflows, and escalation routes, improved handling of repeatable first-line queries, faster escalation of complex or high-risk cases, and greater flexibility to scale support resources with business demand.
How did SupportYourApp perform from a project management standpoint?
SupportYourApp’s project management has been structured, responsive, and collaborative. They’re clear on expectations, keep communication open, and work with us to align on processes, training, workflows, and escalation routes. Overall, they deliver in line with agreed timelines and are flexible when priorities or support volumes change. When adjustments are needed, they’re quick to respond and work with us to keep the project moving.
We communicate via in-person and virtual meetings, email, and messages.
What did you find most impressive about them?
SupportYourApp stands out for their flexibility, responsiveness, and ability to quickly understand our ways of working. They adapt well to changing priorities, follow agreed processes, and help us maintain consistent merchant support while scaling capacity.
Are there any areas they could improve?
They’re quick to react when we send requests or raise changes in priority. They’re responsive, flexible, and willing to adapt when we need support with new issues, process changes, or urgent operational asks.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
5.0
NPS
Recruitment & HR Outsourcing for Media Company
HR OutsourcingRecruitment Process Outsourcing
Confidential
May 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp always does their best for their clients."
May 22, 2026
Executive Manager, Fourth Estate
Volodymyr Soboliev
Verified
Media
South - USA
11-50 Employees
Online Review
Verified
SupportYourApp provides HR outsourcing and recruitment services for a media company. The team sources candidates, conducts interviews, and supports the client during technical interviews.
SupportYourApp has helped the client hire more than 10 people, all of whom have completed the probation period. The team has improved the client's recruitment speed and quality. SupportYourApp delivers on time and communicates with the client via in-person and virtual meetings, email, and messages.
BACKGROUND
Introduce your business and what you do there.
I’m the executive manager of Fourth Estate, a media company. We provide an all-in-one digital platform for online media organizations, streamlining editorial workflows, content management, audience engagement, and monetization to help publishers efficiently manage and grow their digital media operations.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SupportYourApp?
We needed help with HR services.
SOLUTION
What was the scope of their involvement?
SupportYourApp helps us find new employees. The team sources candidates, conducts interviews, and supports us during technical interviews.
What is the team composition?
We work with 2–5 teammates from SupportYourApp.
How did you come to work with SupportYourApp?
Someone referred SupportYourApp to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working with SupportYourApp in May 2023, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
SupportYourApp has helped us hire more than 10 people. The team has improved our recruitment speed and the quality of candidates. For example, 100% of the candidates have successfully completed the probation period.
How did SupportYourApp perform from a project management standpoint?
SupportYourApp delivers everything on time. We communicate via in-person meetings, virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
SupportYourApp always does their best for their clients.
Are there any areas they could improve?
SupportYourApp could improve nothing; everything has been good.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support for Elderly Check-In Company
Call Center Services
Confidential
Sep. 2020 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.5
"We’re happy with their services."
Dec 12, 2025
Executive, Iamfine.com
Anonymous
Other industries
West - USA
1-10 Employees
Online Review
SupportYourApp provides daily customer support for an elderly check-in company. A dedicated agent assists the client's users and their families with empathy and professionalism, ensuring smooth communication.
The dedicated agent has built strong relationships with the client's users, reflected in positive feedback and smooth daily operations. SupportYourApp's structured approach ensures consistent service quality, while the open communication between both teams fosters a strong, long-term partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Iamfine.com
Describe what your company does in a single sentence.
Iamfine is a daily check-in service that helps families stay connected with elderly relatives living alone. The service automatically calls once a day to confirm everything is fine and notifies loved ones if there’s no response.”
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We partnered with SupportYourApp to ensure our users and their families receive timely, compassionate support via calls and emails.”
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Great culture fit
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provides daily customer support for Iamfine through a dedicated agent that assists our users and their families with empathy and professionalism, ensuring smooth communication. Over our 5-year partnership, the collaboration has been very positive — we maintain regular weekly meetings and enjoy a very productive working relationship.”
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The dedicated agent has built strong relationships with our users, reflected in positive feedback and smooth daily operations.”
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We hold weekly meetings to review performance, share feedback, and address any updates or process improvements. SupportYourApp’s structured approach ensures consistent service quality, while the open communication between our teams fosters a strong, long-term partnership.”
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
“The thing we appreciate most is how caring and empathetic our agent is. They make every interaction with our users and their families warm and personal.”
Are there any areas for improvement or something SupportYourApp could have done differently?
We’re happy with their services.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Customer Service Outsourcing for Gaming Company
Customer Service Outsourcing
Confidential
Oct. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We appreciate their reliability and ability to provide consistently high-quality support."
Nov 12, 2025
Head of Game Production, Gaming Company
Anonymous
Verified
Gaming
Malta
51-200 Employees
Online Review
Verified
SupportYourApp provides customer service outsourcing for a gaming company. The team is responsible for offering Level 1 customer support for the client's gaming content via email and phone on a 24/7 basis.
SupportYourApp's services have helped the client maintain strong customer engagement and ensure uninterrupted support. The team has been professional, efficient, and flexible throughout the engagement. SupportYourApp's communication is straightforward and focused on essential updates.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of game production of a gaming company
Describe what your company does in a single sentence.
Our company is a game provider in the iGaming industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Maintain consistent communication across multiple channels.
Provide high-quality customer care.
Handle Level 1 Customer Support for our gaming contents.
Ensure timely responses to user inquiries.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Our partnership involves providing 24/7 customer support with a shared team of six agents. The team handles inquiries via email and phone, ensuring players receive timely assistance. We’re pleased with the consistent service quality and responsiveness they maintain throughout the partnership.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The team’s availability around the clock helps us maintain strong customer engagement and ensure uninterrupted support. Their professionalism and efficiency have contributed positively to our service standards.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Communication is straightforward and focused on essential updates. They respond promptly to important issues and maintain a fl exible approach to our operational needs.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
We appreciate their reliability and ability to provide consistently high-quality support within a shared team structure.
Are there any areas for improvement or something SupportYourApp could have done differently?
At this stage, everything’s going well.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Fiber Verification Co
Customer Service Outsourcing
Chat Support Services
+2
Confidential
Jan. 2023 - Sep. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The simplicity of the partnership was most impressive."
Sep 30, 2025
Global Department Head, FibreTrace
Anonymous
Verified
Manufacturing
Manhattan, New York
11-50 Employees
Online Review
Verified
SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success.
SupportYourApp successfully helped the client manage customer expectations. The team met all the client's needs and delivered work on time. Furthermore, the service provider communicated effectively through virtual meetings. Overall, the client praised the simplicity of the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a global department head at FibreTrace
Describe what your company does in a single sentence.
FibreTrace is a fibre verification company used to validate the origin of textiles in real time
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Scaling
Training
Multi country hiring
SOLUTION
How did you find SupportYourApp?
Was already a partner when i started
Why did you select SupportYourApp over others?
Referred to me
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
All aspects of client sucess
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ablity to manage client expectations
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The simplicity of the partnership was most impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Outsourcing for Financial Services Company
Customer Service Outsourcing
Confidential
Oct. 2024 - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has super-friendly people."
Aug 25, 2025
Customer Support Manager, Financial Services Company
Anonymous
Verified
Financial services
Stockholm, Sweden
51-200 Employees
Online Review
Verified
SupportYourApp provided customer support services for a financial services company. The team handled tickets from companies and end-users, assisted in fraud investigations, and analyzed transaction statuses.
SupportYourApp's work led to solving cases within the desired period of time and covering 24-hour support for the client. The team was easy to reach and responsive to feedback throughout the engagement. Moreover, SupportYourApp's friendliness and timeliness were hallmarks of their performance.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the customer support manager of a financial services company.
Describe what your company does in a single sentence.
Our company provides a licensed, account-to-account (A2A) payment solution that enables businesses to make and receive instant bank payments globally.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
24hour customer support
Customer support with Portuguese skills
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Handling tickets from merchants (companies) and end-users (customers of companies)
Analising statuses of failed and successfull transactions
Assisting banks and police in their fraud investigations
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Agents have been solving cases within the desired period of time
Agents have been learning fast about different payment methods available.
24h support have been covered
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
SupportYourApp has super-friendly people
Timely response
Fast learners
Are there any areas for improvement or something SupportYourApp could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for IT Company
Call Center ServicesCustomer Service Outsourcing
Email Support Services
+1
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I found working with SupportYourApp management a great experience."
Jul 22, 2025
Director of Customer Support, IT Company
Anonymous
Verified
Information technology
Czech Republic
201-500 Employees
Online Review
Verified
SupportYourApp provides customer support services for an IT company. The team offers ticket-based end customer and technical support and manages a 24/7 phone hotline for the client.
SupportYourApp has helped the client achieve a 60% ticket resolution rate. The team is proactive, timely, and easy to communicate with. SupportYourApp's ability to quickly provide resources and deliver value has stood out in the partnership. The project management was also excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director, Customer Support of an IT company
Describe what your company does in a single sentence.
Digital Compliance
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Help building a sustainable and scalable support frontline in a high volume setup
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ticket based customer and technical support frontline + 24/7 phone hotline
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We were able to achive 60% or higher of end to end ticket resolution rate via SYA services
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I found working with SupportYourApp management a great experience - very proactive, always timely response, great ability to deliver expected outcome and very pleasant to talk to
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The ability to staff teams and scale services very fast, and deliver value from early days
Are there any areas for improvement or something SupportYourApp could have done differently?
Cannot think of any
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
86 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
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