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Top Call Center Services & Voice Services in Bucharest

Ratings Updated: August 15, 2026
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7 Leaders 13 Contenders

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20 Companies

Country: Romania
City: Bucharest

List of the Top Bucharest Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Bucharest, Romania

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions.

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    Select Industry to see insights

    Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality.
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    SupportYourApp Logotype

    SupportYourApp

    4.8 87 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Bucharest, Romania

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% AI Agents +2 services
    15% Back Office Outsourcing
    5% Data Annotation Services

    SupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.

    See all 87 projects

    Reviews mention Customized support

    Clients have consistently praised SupportYourApp for their customized support, highlighting the company's responsiveness and personalized service. One client noted that their integration process was seamless and emphasized the importance of a dedicated project manager for centralized communication. They also appreciated the team's ability to deliver tailored assistance, making customers feel valued. Overall, the sentiment reflects strong satisfaction with the personalized approach and the effectiveness of SupportYourApp in addressing specific client needs.
    • Presales & Customer Support for AI Language Platform
      5.0 Apr 15, 2020

      They’re extremely responsive, and we’re confident that our customers are getting personalized service. Their personal touch and approach make them feel like they’re talking to a person, not a robot. They’re not only efficient, but they go the extra mile to personalize.

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    Industry Experience

    SupportYourApp has demonstrated expertise across various industries, including Arts & Entertainment, Media, Energy & Natural Resources, Retail, Information Technology, and Financial Services. Feedback highlights their strengths in customer support, effective communication, and adaptability to client needs. Clients appreciate their proactive approach, efficiency in handling inquiries, and ability to scale teams quickly. Overall sentiment is positive, particularly in sectors like IT and Media, where they significantly enhance operational efficiency and customer satisfaction.

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    Select Industry to see insights

    Hospitality & leisure Non-profit Transportation Consumer Products eCommerce HVAC Telecommunications Research Arts, entertainment & music Healthcare Other Industry Social Networking Business services Gaming Software Education Financial services Energy & natural resources Manufacturing Fitness Wellness & Fitness Other industries Retail Media Advertising & marketing Information technology IT Services

    Average Project Cost Breakdown

    $10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    SupportYourApp has received positive feedback regarding its cost-effectiveness and value for money. Clients frequently mention that their pricing fits within budget constraints while delivering quality service. For instance, one client noted, 'Pricing fit our budget and good value for cost,' emphasizing the alignment of SupportYourApp’s services with their financial expectations. Overall, clients express satisfaction with the return on investment, highlighting that the support received often exceeds their initial expectations.
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    View projects from:

    United States (25) Ukraine (7) Israel (6) England (5) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Ireland (2) Luxembourg (1) Poland (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Norway (1) Italy (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)

    This provider is fluent in 31 languages:

    • English
    • Spanish
    • Arabic
    • Bengali
    • Hindi
    • Russian
    • Portuguese
    • Japanese
    • German
    • Korean
    • French
    • Turkish
    View all languages

    This provider is available in 33 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • Japan Standard Time (JST)
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    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Bucharest, Romania

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention High-quality work

    Hugo Inc. consistently receives high praise for delivering high-quality work. Clients highlight their exceptional accuracy, with one noting a 99.8% accuracy in order processing and another reporting a 97% accuracy in content updates, minimizing the need for revisions. Additionally, clients commend Hugo's ability to streamline operations and enhance efficiency, contributing significantly to their growth and success. Overall, the sentiment reflects strong satisfaction with the quality of services provided.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.

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    • Content Mktg & Call Center Services for Cashback Gaming Co
      5.0 Aug 23, 2023

      Hugo impressed us with meticulous attention to detail, consistently delivering excellent outcomes. Their proactive approach continuously improves workflows for optimal results.

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    • Customer Support for IT Company
      5.0 Aug 24, 2023

      Hugo is helping us focus on innovation by no longer having to worry about providing support to customers. Our internal team has reported overall accuracy of responses close to 100%. Our Net Promoter Score (NPS) has also increased since partnering with Hugo.

      Read Full Review
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    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Company

    5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

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    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Bucharest, Romania

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions.

    Read All Reviews

    Select Industry to see insights

    Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality.
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  • Valoris Center Logotype

    4.9 15 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    15% CRM Consulting and SI

    Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

    See all 15 projects
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, Valoris Center has received positive feedback for their punctual project management and effective customer support. Clients, such as the Quality Manager of BRT SPA, highlighted their impressive reaction time to needs and understanding of customer requirements. The company was praised for its good cultural fit and value for cost. Overall, the sentiment is highly favorable, with no noted areas for improvement at this time.
    Read 1 Recent Review

    Industry Experience

    Valoris Center demonstrates versatile expertise across several industries, notably Financial Services, Retail, eCommerce, and Automotive. Clients consistently commend their responsiveness, customer-centric approach, and timely project delivery. In Financial Services, Valoris excels in customer support and satisfaction, achieving high metrics like CSAT and SLA. Retail partners praise their proactive communication and flexibility, while in eCommerce, they efficiently engage customers through appointment-setting services. Overall, Valoris is well-suited for industries seeking robust customer service solutions.

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    Select Industry to see insights

    Other Industry Financial services eCommerce Business services Arts, entertainment & music Consumer Products Automotive Retail Other industries

    More responsive than most other service providers

    Valoris Center is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    4 of 5 Bucharest-based reviews are 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Bucharest

    Bucharest-based Call Center Services project highlight

    Call Center Services for Retail Company

    4.5 — Valoris Center provides call center services for a retail company. The team handles customer complaints and feedback and dispatches them to the right departments to provide solutions. Read more
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  • Conectys Logotype

    4.6 4 reviews
    Premier Verified
    $250,000+
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Services provided

    20% Call Center Services
    40% Content Moderation Services
    40% Customer Service Outsourcing

    Conectys is a Contact Center Services provider specializing in Customer Support Services, offering technical support in multiple languages. Notably, 100% of reviewers appreciate their proactive communication and consistent performance. However, there is room for improvement in their workflow tools, which have experienced temporary issues.

    See all 4 projects
    1 of 2 reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 2 times in the past 6 months

    Recent reviews of Conectys highlight their effective multilingual customer support and strong project management. Clients praised their timely communication and responsiveness, noting successful onboarding and operations within tight timelines. One client specifically appreciated Conectys's flexible scaling capabilities across various regions. However, suggestions for improvement included enhancing backfilling processes for key roles and increasing automation in service delivery. Overall, sentiment is positive, indicating a good fit for diverse customer service needs.
    Read 2 Recent Reviews
    0 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for AI Computing Company

    4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Conectys's competitive pricing and overall value for money. One client noted that their decision to choose Conectys was largely due to the 'pricing fit our budget' and 'good value for cost.' Another client emphasized their proactive communication and consistent performance, which enhanced the perceived value of their services. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Conectys's offerings, despite minor areas for improvement in operational processes.
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  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    București, Romania

    Services provided

    10% Call Center Services
    50% Customer Service Outsourcing
    20% Sales Outsourcing +2 services
    10% Business Consulting
    10% Content Moderation Services

    TDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.

    See all 12 projects

    Reviews mention Understands their clients' needs

    Clients consistently praise TDCX for their deep understanding of business needs and effective communication. One client noted an 8% improvement in customer satisfaction due to TDCX's professionalism and product knowledge. They actively listen to client requirements and suggest innovative solutions, demonstrating a commitment to exceeding expectations. The engagement has led to significant operational improvements, with dedicated support from TDCX's management team further enhancing their responsiveness to client needs.
    • Call Center Services for Tech Company
      5.0 Jun 16, 2021

      Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.

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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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    București, Romania

    George Constantinescu 2-4 street, GlobalWorth Campus A, 6th floor, Office nr. 607,  POB 020339, District 2
    București, Romania 023998

    751 - 1000

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  • Mercatus Logotype

    4.8 23 reviews
    Verified
    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Services provided

    10% Call Center Services
    50% Customer Service Outsourcing
    20% Sales Outsourcing +2 services
    10% Back Office Outsourcing
    10% IT Staff Augmentation

    Mercatus is a Contact Center Services company specializing in lead generation, cold calling, and customer support services. Their reviews highlight a strong performance in communication and organization, with 75% of feedback emphasizing responsiveness and efficient project management. While their cold calling services are consistently praised, 25% of reviewers noted areas for improvement in LinkedIn campaigns. Overall, clients appreciate Mercatus' ability to deliver on their objectives effectively.

    See all 23 projects

    Reviews mention Detail-oriented

    Clients have noted Mercatus's detail-oriented approach, particularly in managing cold call campaigns. One client praised the cold caller for her coherence and structured data presentation, emphasizing its usefulness. The team maintained meticulous records on Google Sheets and provided timely updates. However, there were challenges with the LinkedIn campaign, where targeting issues led to confusion, highlighting the need for improved attention to detail in outreach strategies. Overall, feedback reflects a positive sentiment regarding their organizational skills and responsiveness.
    • Cold Calling & Lead Generation for Luxury Clothing Brand
      4.0 Sep 26, 2024

      Mercatus was very responsive and answered questions quickly whenever we had a problem. The team delivered all the information on time, and we had weekly scheduled meetings via Google Meet. Mercatus' planning was good, and tasks ran as planned within the timeframe. We shared documents in a Google Drive folder, and I updated the lead list weekly. The team kept a detailed follow-up of the leads they contacted on Google Sheets. The lady who did the cold calls was very coherent and detailed. All the information she provided and the way she structured data was very helpful.

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    Industry Experience

    Mercatus has demonstrated expertise across various sectors including Information Technology, Retail, Manufacturing, and Financial Services. Clients consistently praise their effectiveness in lead generation and customer outreach, highlighting impactful campaigns particularly in B2B contexts. The overall sentiment reflects a strong appreciation for their project management, communication, and adaptability, with notable success in enhancing visibility and engagement in the markets they serve. Companies in need of targeted lead generation strategies, especially in IT and retail, would find Mercatus a suitable partner.

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    Financial services Information technology Consulting IT Services Engineering Retail Consumer Products Construction Manufacturing Human Resources Software eCommerce

    More responsive than most other service providers

    Mercatus is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    București, Romania

    Calea Mosilor 25
    București, Romania 030167

    10 - 15

    +359 888 290 100

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  • InfraWeb Manage Services Provider Logotype

    Not yet reviewed

    Verified
    $1,000+
    Undisclosed
    50 - 249
    București, Romania

    Services provided

    85% Call Center Services
    15% Customer Service Outsourcing

    Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service

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  • PartnerHero Logotype

    4.9 6 reviews
    Undisclosed
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Services provided

    10% Call Center Services
    60% Customer Service Outsourcing
    10% Application Testing +2 services
    10% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)

    PartnerHero is a distinguished provider of Contact Center Services, specializing in both inbound and outbound call handling alongside comprehensive customer support services. With 100% positive feedback, clients commend their remarkable efficiency, exceptional project management, and ability to scale operations rapidly. Approximately 50% of reviewers highlight their outstanding multilingual support capabilities and seamless integration into existing systems.

    See all 6 projects
    2 of 2 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Smart Home IoT Tech Company

    5.0 — A smart home IoT technology company outsourced their call center services to PartnerHero. The team is tasked with training employees, providing internal support, and supporting customers online and Read more
    Read 2 Reviews

    Industry Experience

    PartnerHero has demonstrated notable expertise across diverse industries including media, beauty, fintech, IoT technology, and automotive. Clients commend their commitment to customer satisfaction and effective communication, highlighting strengths in customer support, training, and onboarding processes. Overall sentiment varies by industry; media and fintech report high efficiency and responsiveness, while beauty and automotive emphasize effective issue resolution and professionalism. Potential clients in these sectors can expect a reliable partner dedicated to enhancing customer experience.

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    Select Industry to see insights

    Media Beauty & Cosmetics Software Automotive

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally express satisfaction with PartnerHero's pricing, citing it as budget-friendly and aligned with their expectations for value. For instance, one client from GXVE Beauty highlighted the 'good value for cost,' while another noted that PartnerHero's 'diligence about being on budget' contributed to their positive experience. Overall, the sentiment indicates that clients find PartnerHero to offer high-quality services at competitive rates, making them a valuable partner.
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    Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)
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  • HKR.TEAM (Bespoke Global Teams) Logotype

    5.0 2 reviews
    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Services provided

    45% Customer Service Outsourcing
    35% Back Office Outsourcing
    20% Sales Outsourcing

    HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

    See all 2 projects

    Reviews mention Communicative

    Clients consistently praise HKR.TEAM for their communicative approach, highlighting the open and collaborative relationship established. One client noted the 'positive flow of communication' and prompt responses to needs, while another emphasized their 'proactiveness' and 'permanently' available contact via Slack. Overall, the sentiment reflects a strong appreciation for HKR's reliability and responsiveness, which contributed significantly to the success of their projects.
    • Customer Service Outsourcing for Operations Platform
      5.0 Jun 22, 2023

      HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner.

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    • Employee of Record Services for Software Company
      5.0 Jun 20, 2023

      They delivered on time, we're in contact permanently via Slack and they were really impressive with proactiveness. Their communication and reliability are definitely their A game. It also felt like I'm communicating with another US-based entity. They were culturally aligned 100%.

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    Industry Experience

    HKR.TEAM has demonstrated strong capabilities in the retail and software industries, receiving positive feedback for their expertise in building customer service teams and extending marketing operations. Clients praised their reliability, cultural alignment, and proactive communication. In retail, they effectively enhanced customer service operations, while in software, they successfully recruited marketing staff, showcasing an ability to deliver tailored solutions that meet specific client needs. Overall, sentiments are highly favorable for both sectors.

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    Select Industry to see insights

    Software Retail

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have consistently praised HKR.TEAM for offering good value for the cost of their services. One client noted their decision was influenced by HKR's competitive pricing and alignment with company values. Another highlighted the absence of recruiting costs due to a subscription model, which streamlined their hiring process. Overall, the sentiment reflects satisfaction with the balance between quality and affordability, reinforcing HKR's reputation as a reliable partner in achieving business objectives.
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  • WEBHUNT SRL Logotype

    5.0 3 reviews
    $10,000+
    $100 - $149 / hr
    2 - 9
    București, Romania

    Services provided

    25% Sales Outsourcing
    20% Account-Based Marketing
    20% Email Marketing +2 services
    20% Other Digital Marketing
    15% Corporate Training & Coaching

    WEBHUNT SRL is a marketing and affiliate management company known for its expertise in lead generation, data mining, and outreach strategies. Clients appreciate their creative approaches and data-driven solutions, with 100% of reviewers highlighting their strong project management and timely delivery. Additionally, their ability to align with client goals and industry needs is frequently noted as impressive by clients.

    See all 3 projects

    Industry Experience

    WEBHUNT SRL has demonstrated expertise across the Telecommunications, Advertising & Marketing, and Software industries. Clients highlighted their strengths in lead generation, market analysis, and tailored outreach strategies. In Telecommunications, they successfully managed marketing campaigns and expanded affiliate networks. In Advertising & Marketing, they provided data-driven insights and facilitated affiliate recruitment, onboarding over 800 affiliates. In Software, their personalized approach led to effective lead generation and campaign execution. Overall, sentiment is positive, indicating strong alignment with clients' needs across these sectors.

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    Select Industry to see insights

    Telecommunications Advertising & marketing Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    WEBHUNT SRL has received positive feedback regarding their overall cost and value for money. Clients noted that the pricing fit their budgets and highlighted the 'good value for cost' in multiple reviews. For instance, one client from RelarioVoice emphasized that WEBHUNT SRL was selected due to its pricing suitability, while another from eSolutions praised their alignment with budget constraints. Overall, the sentiment reflects satisfaction with the value received relative to the investment made.
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    Romania (2) Switzerland (1)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    4.8

    Local clients highlight WEBHUNT SRL's proficiency in market analysis, affiliate discovery, and campaign execution, delivering measurable results like high-quality affiliate onboarding and lead engagement. They value their timely delivery, tailored strategies, and strong project management.
    Read Local Reviews
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    București, Romania

    Services provided

    23% Call Center Services
    33% Customer Service Outsourcing
    15% Sales Outsourcing +17 services
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    București, Romania

    63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
    București, Romania

    2001 - 5000

    40374155600

    See All Locations (52)
    View Profile
  • euroanswer Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    15% IT Managed Services +3 services
    10% Back Office Outsourcing
    10% Staffing
    5% Recruitment Process Outsourcing

    Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • VreauLeaduri.ro Logotype

    4.8 2 reviews
    $5,000+
    $25 - $49 / hr
    2 - 9
    București, Romania

    Services provided

    40% Marketing Strategy
    40% Sales Outsourcing
    20% Branding

    VreauLeaduri.ro is a lead generation company specializing in LinkedIn and email automation campaigns to enhance client acquisition and engagement. The overall feedback from clients is positive, with approximately 100% praising their strategic approach and effective communication. Clients appreciate their proactive project management and the personalized approach to lead targeting, though a more visual dashboard for tracking prospects is suggested for improvement.

    See all 2 projects

    Reviews mention Personable

    Clients have highlighted VreauLeaduri.ro's personable approach, noting their clear and consistent communication, as well as their ability to adapt to client needs. One client emphasized the founder's personal involvement and commitment to treating the campaign as a partnership. The tailored messaging and focus on high-end branding were also praised, indicating a strong alignment with the client's voice and objectives. Overall, the sentiment reflects a positive experience with a collaborative and responsive team.
    • Digital Marketing for Art Gallery
      5.0 Nov 10, 2025

      Their mix of strategy and hands-on execution stood out. They didn’t just send volume; they focused on the right people, wrote messages in my voice, and kept the tone aligned with a high-end art brand. The founder stayed personally involved, listened to feedback, and treated the campaign as a real partnership, not a generic lead blast.

      Read Full Review
    Read All Reviews

    Industry Experience

    VreauLeaduri.ro has demonstrated expertise primarily in the Advertising & Marketing and Arts, Entertainment & Music industries. Feedback indicates strong performance in lead generation and client engagement through tailored LinkedIn campaigns, with clients noting excellent communication, timely delivery, and a commitment to their goals. Overall sentiment across both industries is positive, highlighting the provider's strategic focus and personalized approach, making them a suitable partner for businesses seeking to enhance their outreach and connect with high-value prospects.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently highlight VreauLeaduri.ro's competitive pricing and overall value for money. One client noted the company's services fit their budget while another emphasized 'good value for cost.' Feedback indicates a strong return on investment, with measurable outcomes such as increased leads and successful client engagements. Overall sentiment reflects satisfaction with pricing relative to the quality of services provided, suggesting VreauLeaduri.ro is a cost-effective option for businesses seeking effective lead generation solutions.
    Read All Reviews

    View projects from:

    Romania (1) United States (1)
    View Profile
  • World Performance Group Srl Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    București, Romania

    Services provided

    15% Call Center Services
    55% Customer Service Outsourcing
    30% Business Consulting

    World Performance Group Srl is a Customer Service Outsourcing company located in București, Romania. Launched in 2012, the team offers Customer Service Outsourcing and Business Consulting.

    Read more
    View Profile
  • Max Loads SRL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    București, Romania

    Services provided

    10% Call Center Services
    40% Accounting
    10% Advertising +4 services
    10% Business Consulting
    10% HR Consulting
    10% Market Research
    10% Transcription

    Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.

    Read more

    București, Romania

    Strada Albitei 15
    București, Romania 062359

    41 - 49

    +40740153187

    See All Locations (2)
    View Profile
  • Rolling Sphere Technologies SRL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer
    București, Romania

    Services provided

    60% Call Center Services
    30% Back Office Outsourcing
    10% IT Managed Services

    Answering service company Rolling Sphere Technologies SRL was launched in 2026. The agency provides Call Center Services and Back Office Outsourcing, and is small.

    Read more
    View Profile
  • Direct Marketing Grup Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    București, Romania

    Services provided

    20% Call Center Services
    20% Direct Marketing
    20% Ecommerce Marketing +2 services
    20% Logistics & Supply Chain Consulting
    20% Marketing Strategy

    Headquartered in București, Romania, Direct Marketing Grup is a Direct Marketing company. They focus on Direct Marketing and Marketing Strategy.

    Read more
    View Profile
  • StarliDigital Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    Freelancer
    București, Romania

    Services provided

    40% Web Design
    40% Web Development
    20% Sales Outsourcing

    Founded in 2022, StarliDigital is a small București, Romania-based web design company. Their services include Web Design and Web Development.

    Read more
    View Profile
  • CALLITY Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Services provided

    20% Call Center Services
    25% Back Office Outsourcing
    25% CRM Consulting and SI +2 services
    15% Customer Service Outsourcing
    15% Sales Outsourcing

    CALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.

    Read more
    View Profile
  • vivaCALL Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Services provided

    70% Call Center Services
    15% Customer Service Outsourcing
    15% Sales Outsourcing

    VivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • Best-Call Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    București, Romania

    Services provided

    100% Call Center Services

    Small call center company Best-Call, is in București, Romania. Their services include Call Center Services.

    Read more
    View Profile
  • Bitech Company Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Services provided

    10% Call Center Services
    30% Back Office Outsourcing
    20% CRM Consulting and SI +3 services
    20% IT Managed Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.

    Read more
    View Profile

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Valoris Center
2 TDCX
3 PartnerHero
4 Mercatus
5 Conectys
6 HKR.TEAM (Bespoke Global Teams)
7 WEBHUNT SRL

List of the Top 7 Bucharest Call Center Companies & Voice Services

  1. Valoris Center Logotype

    Valoris Center

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    32.2/40.0
    17/20 Reviews
    8.2/10 Clients & Experience
    7/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  2. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    București, Romania

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    10% Call Center Services
    20% Sales Outsourcing
    70% Other
    View Profile Visit Website
  3. PartnerHero Logotype

    PartnerHero

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Ability to deliver

    35.3/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  4. Mercatus Logotype

    Mercatus

    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Ability to deliver

    32.1/40.0
    16.6/20 Reviews
    9.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    10% Call Center Services
    20% Sales Outsourcing
    70% Other
    View Profile Visit Website
  5. Conectys Logotype

    Conectys

    $250,000+
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Ability to deliver

    23.3/40.0
    15.8/20 Reviews
    0.6/10 Clients & Experience
    6.9/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  6. HKR.TEAM (Bespoke Global Teams) Logotype

    HKR.TEAM (Bespoke Global Teams)

    $5,000+
    < $25 / hr
    50 - 249
    București, Romania

    Ability to deliver

    27/40.0
    16.2/20 Reviews
    5.9/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  7. WEBHUNT SRL Logotype

    WEBHUNT SRL

    $10,000+
    $100 - $149 / hr
    2 - 9
    București, Romania

    Ability to deliver

    21/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  8. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    București, Romania

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    23% Call Center Services
    15% Sales Outsourcing
    62% Other
    View Profile Visit Website
  9. euroanswer Logotype

    euroanswer

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  10. VreauLeaduri.ro Logotype

    VreauLeaduri.ro

    $5,000+
    $25 - $49 / hr
    2 - 9
    București, Romania

    Ability to deliver

    20/40.0
    16/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Sales Outsourcing
    60% Other
    View Profile Visit Website
  11. InfraWeb Manage Services Provider Logotype

    InfraWeb Manage Services Provider

    $1,000+
    Undisclosed
    50 - 249
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    85% Call Center Services
    15% Other
    View Profile Visit Website
  12. World Performance Group Srl Logotype

    World Performance Group Srl

    $1,000+
    < $25 / hr
    50 - 249
    București, Romania

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Call Center Services
    85% Other
    View Profile Visit Website
  13. Max Loads SRL Logotype

    Max Loads SRL

    $1,000+
    $25 - $49 / hr
    10 - 49
    București, Romania

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  14. Rolling Sphere Technologies SRL Logotype

    Rolling Sphere Technologies SRL

    $1,000+
    $25 - $49 / hr
    Freelancer
    București, Romania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    60% Call Center Services
    40% Other
    View Profile Visit Website
  15. Direct Marketing Grup Logotype

    Direct Marketing Grup

    Undisclosed
    Undisclosed
    10 - 49
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  16. StarliDigital Logotype

    StarliDigital

    Undisclosed
    < $25 / hr
    Freelancer
    București, Romania

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  17. CALLITY Logotype

    CALLITY

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% Call Center Services
    15% Sales Outsourcing
    65% Other
    View Profile Visit Website
  18. vivaCALL Logotype

    vivaCALL

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    15% Sales Outsourcing
    15% Other
    View Profile Visit Website
  19. Best-Call Logotype

    Best-Call

    Undisclosed
    Undisclosed
    2 - 9
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  20. Bitech Company Logotype

    Bitech Company

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    10% Sales Outsourcing
    80% Other
    View Profile Visit Website

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Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

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How To Hire a Call Center in 4 Steps

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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