Top BPO Companies in Bucharest

Ratings Updated: October 17, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Bucharest, Romania

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

See all 28 projects
Reviews mention Well-organized projects
Client feedback highlights Hugo Inc.'s exceptional organizational skills in project management. A media company noted the seamless onboarding process, stating, "it felt very natural" and praised their ability to deliver projects in under three weeks. Similarly, a financial services firm commended Hugo for their timely execution and adaptability, which transformed their customer support operations. Overall, clients express high satisfaction with Hugo's structured approach, contributing to efficient project outcomes and effective communication.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Connext

5.0 7 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Bucharest, Romania

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Reviews mention Patient
Clients have expressed a highly positive sentiment regarding Connext's patient approach to project management. One reviewer noted their 'entrepreneurial, patient, people-focused' nature, highlighting their ability to maintain steady communication and adapt to client needs. This patience contributed to effective collaboration, as one client remarked that Connext was 'more on the ball' than their own team. Overall, the feedback underscores Connext's commitment to a thoughtful and measured engagement style.

IT Staff Augmentation for Payment Services Company

5.0 Nov 15, 2022

ConnextGlobal was more on the ball then we were. We had excellent back and forth communication. Again, we followed the lead the showed us. Entrepreneurial, patient, people-focused, steady, with great values.
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Industry Experience

Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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MarKam Solutions

5.0 9 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Bucharest, Romania

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Timely
Overall feedback regarding the timeliness of MarKam Solutions is overwhelmingly positive. Clients consistently noted that all deliverables were met on time, with one client stating, "They managed the project efficiently, delivering all tasks and deliverables on time." Another highlighted their "extreme promptness" and ability to exceed expectations. Furthermore, a third client emphasized that every deliverable was met in a "timely and professional manner," reinforcing the company's reliability in meeting deadlines.

Call Center Services for Furniture Manufacturer

5.0 Nov 1, 2024

All project deliverables were met in professional and timely manner.
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Sales & Customer Service Outsourcing for Transportation Co

5.0 Sep 9, 2024

Every deliverable was met on a timely and professional manner.
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Call Center Services for Auto Transport Broker

5.0 Mar 19, 2025

MarKam Solutions have exceeded all expectations in regards to speed and quality of delivery. They have also been incredibly decisive when things aren't working.
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Back Office Outsourcing for Creative Agency

5.0 Nov 5, 2025

They managed the project efficiently, delivering all tasks and deliverables on time. Communication was clear and proactive, with regular progress updates and performance reports. Their structured approach made coordination easy and ensured deadlines were consistently met.
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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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More responsive than most other service providers

MarKam Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (4) Bulgaria (3) England (1)

This provider is fluent in 10 languages:

Arabic

English

Dutch

German

Romanian

Spanish

Swedish

Russian

Portuguese

Italian

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Valoris Center

4.9 15 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a customer support and call center services provider known for handling customer interactions, technical support, outbound sales, and lead management. Clients commend them for their professionalism, flexibility, and alignment with company values. Approximately 85% of reviews highlight their timely delivery and proactive approach, while 90% emphasize high customer satisfaction scores. Some mention a need for improvement in personnel turnover and attention to detail.

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Industry Experience

Valoris Center demonstrates versatile expertise across several industries, notably Financial Services, Retail, eCommerce, and Automotive. Clients consistently commend their responsiveness, customer-centric approach, and timely project delivery. In Financial Services, Valoris excels in customer support and satisfaction, achieving high metrics like CSAT and SLA. Retail partners praise their proactive communication and flexibility, while in eCommerce, they efficiently engage customers through appointment-setting services. Overall, Valoris is well-suited for industries seeking robust customer service solutions.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Consumer Products Automotive Retail Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and excellent value for money. One client noted a 'good value for cost' and praised their culture fit. Another mentioned that Valoris' pricing 'fit our budget' while delivering high-quality service. Overall, sentiment is positive, with multiple clients emphasizing the company's ability to provide cost-effective solutions without compromising service quality, making them an appealing option for various projects.
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Review Rating from Clients

4.9/5.0

Quality

4.9

Schedule

4.9

Cost

4.7

Willing to Refer

4.9

Local clients praise Valoris Center for their expertise in customer support, call center operations, and lead management across diverse industries, emphasizing their flexibility, proactive approach, and ability to handle complex projects with high efficiency and customer satisfaction.
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Conectys

4.6 5 reviews

Premier Verified

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

40% Customer Service Outsourcing

35% Content Moderation Services

25% Data Annotation Services

Conectys is a business process outsourcing company specializing in content moderation, multilingual customer service, and technical support services. Reviews highlight their strong project management, proactive communication, and ability to meet key performance indicators, with over 96% KPI achievement. While generally praised for responsiveness and global reach, some reviews suggest improvements in workflow tools and issue flagging.

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Reviews mention Timely
Conectys has received positive feedback regarding its timeliness in project management and responsiveness to client needs. One client highlighted Conectys as 'very timely and responsive,' commending their ownership and timely responses. Another noted that Conectys delivers on time the majority of the time and successfully onboarded a multilingual team ahead of schedule. Overall, clients appreciate Conectys's ability to meet deadlines and maintain effective communication, though some suggest improvements in proactively flagging issues.

Customer Support Outsourcing for Computer Chip & Software Co

5.0 Aug 3, 2026

Conectys's ownership and timeliness of responses were commendable. Their project management was very timely and responsive. The primary form of communication with Conectys was through virtual meetings and email or messaging apps.
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Content Moderation Services for Tech Company

4.5 Aug 12, 2026

Conectys delivers on time the majority of the time. We communicate via in-person meetings, virtual meetings, and majority over real-time messaging.
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1 of 3 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
Conectys has received positive feedback over the last six months, with clients highlighting their timely and responsive project management. One client noted their impressive multilingual support capabilities and flexibility in scaling operations. Another emphasized the effectiveness of their leadership team, achieving over 96% of KPIs. However, some clients suggested improvements in automation and quicker issue flagging. Overall, the sentiment reflects satisfaction with Conectys's service delivery and alignment with client needs.
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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Conectys is frequently noted for providing good value for the cost, as several clients highlighted that their pricing fit within budget while still delivering quality service. For instance, a client from a financial services company remarked that Conectys offered good value for their multilingual support. Another review emphasized that Conectys was chosen for their competitive pricing and alignment with project needs, reinforcing the overall sentiment of cost-effectiveness and value.
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Review Rating from Clients

4.5/5.0

Quality

4.5

Schedule

4.0

Cost

4.5

Willing to Refer

4.5

Reviewers in the region commend Conectys for their scalable teams, high performance, and ongoing improvements in issue escalation and proactive communication.
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Featured

What are Featured Providers?
TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Bucharest, Romania

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Remote Team Solutions

5.0 24 reviews

Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Bucharest, Romania

Services provided

30% Staffing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Remote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.

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Reviews mention High-quality work
Remote Team Solutions consistently receives high praise for the quality of work delivered. Clients highlight exceptional performance, with one noting, "the quality of the work" as a standout feature, and another emphasizing their "unwavering dedication to quality" and ability to source top-tier talent. A law firm founder remarked on the "high quality of executive assistants," while an IT consulting CEO appreciated their "phenomenal work ethic". Overall, the sentiment reflects strong client satisfaction and confidence in the company's capabilities.

Virtual Assistant Support for Law Firm

4.5 May 27, 2025

The assistant accomplishes all the tasks I give her. Quality of the work was what I found most impressive or unique about this company.
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0 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Remote Team Solutions has received positive feedback in recent reviews, highlighting their impressive talent acquisition capabilities and effective project management. Clients noted an increased close rate and successful appointment setting, attributing this success to the dedicated team members, particularly praising Gustavo's efforts. While generally satisfied, one client suggested that the hiring process could occasionally feel rushed. Overall, the sentiment is highly favorable, emphasizing Remote Team Solutions' strong cultural fit and commitment to client needs.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients have expressed high satisfaction with Remote Team Solutions regarding their cost-effectiveness and value for money. One client noted the 'good value for cost' and another highlighted their 'amazing staff' and the ability to provide high-quality talent at lower costs. Additionally, clients appreciated the comprehensive services provided for a single monthly fee, which they deemed a 'gamechanger.' The sentiment across reviews indicates that clients feel they receive excellent service and results relative to their investment.
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United States (19) Ireland (1) Mexico (1) New Zealand (1) England (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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TECHSPEED INC

4.9 18 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Bucharest, Romania

Services provided

30% Back Office Outsourcing

25% Call Center Services

25% Content Moderation Services +1 service

20% Customer Service Outsourcing

TECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.

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Reviews mention Well-organized projects
TECHSPEED INC has received positive feedback regarding their well-organized project management. Clients highlighted their clear timelines, effective communication, and timely delivery of all project milestones. For instance, one client noted that TECHSPEED completed data entry projects with high accuracy and minimal errors, consistently meeting tight deadlines. Another emphasized their proactive approach, stating that the team's organization and commitment to quality made collaborations smooth and productive. Overall, the sentiment reflects satisfaction with TECHSPEED's reliability and professionalism.

Data Entry for Scholarship Fund

5.0 Jul 11, 2019

Most impressive is their level of organization and their willingness to tackle the project with an expectation of perfection. They understand that it takes hard work on the front side of a technical data entry project to achieve a successful conclusion. Their level of consistency in being efficient, responsive, and error free is something to be admired.
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Industry Experience

TECHSPEED INC has demonstrated expertise across multiple industries, including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their efficiency in data management, accuracy in data entry, and responsiveness to project needs. Overall sentiment is highly positive, highlighting strengths in communication and adaptability, making them a suitable partner for businesses seeking reliable data solutions and project support across these sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Financial services Retail Healthcare Home Services Politics Real estate Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently note that TECHSPEED INC offers excellent value for money, with many explicitly stating that their pricing fits within budget and provides good cost-effectiveness. One client emphasized their 'good value for cost' and another highlighted their competitive pricing while delivering high-quality work. Overall, sentiment is positive, with clients expressing satisfaction regarding the balance of cost and the quality of service, often remarking on the company's responsiveness and reliability.
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United States (16) Canada (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Pacific Standard Time (PST)

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Mercatus

4.8 23 reviews

Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% IT Staff Augmentation

Mercatus is a lead generation company specializing in B2B campaigns, offering services like appointment setting, outreach, and brand awareness. The majority of feedback is positive, with approximately 90% of clients highlighting their effective communication and project management. Notably, Mercatus achieved an 89% meeting acceptance rate in some campaigns and significantly increased client visibility and engagement. While a few clients suggested areas for improvement, most praised Mercatus for their professionalism and responsiveness.

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Reviews mention Flexible
Clients consistently highlight Mercatus's flexibility as a key strength. One CEO noted their ability to adapt to evolving project needs, stating they were 'highly responsive' and 'always flexible.' Another client praised their willingness to take on smaller projects, emphasizing their adaptability throughout the campaign. Overall, feedback reflects a strong sentiment of satisfaction regarding Mercatus's flexibility, with clients appreciating their capacity to modify strategies and approaches as required.

Call Center Services for Engineering Company

4.0 Oct 11, 2024

What did you find most impressive or unique about this company? Their flexibility to take smaller projects on board was impressive.
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Digital Marketing Strategy for Online Insurance Services

5.0 Jun 21, 2021

What did you find most impressive or unique about this company? Mercatus was super flexible so we were able to modify the campaign at every step of the process depending on the need.
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Appointment Setting & Recruitment for Sales Solutions Co

5.0 May 30, 2025

Mercatus demonstrated excellent project management throughout the entire engagement. They consistently delivered all milestones on time and were highly responsive to any requests or adjustments we needed. Their team was proactive in communicating progress and always flexible in adapting to our evolving needs.
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Lead Generation Campaign for Financial Services

5.0 Nov 24, 2020

The flexibility and fast reactions impressed us. The team was always there to accommodate our needs and adjust to changes. Their ability to adapt quickly to new requirements was particularly impressive.
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Lead Generation for Cyber Security Firm

4.0 Nov 18, 2020

They’re quite flexible, willing to do half time employment when things are slow.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Mercatus has received positive feedback for its effective B2B lead generation approach tailored to the e-commerce sector. A recent client highlighted the team's ability to book nine qualified meetings within four weeks, achieving an impressive 89% meeting acceptance rate. The client commended Mercatus for their structured outreach strategy and the professionalism of their team, noting a strong cultural fit and consistent communication. Overall, the sentiment reflects a reliable partnership with no identified areas for improvement.
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București, Romania

Calea Mosilor 25
București, Romania 030167
10 - 15

+359 888 290 100

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Local clients highlight Mercatus's involvement in improving online order support, with a focus on fast, detailed reporting and dedicated agents. Their project management and customer-centric approach stand out in the region.
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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

București, Romania

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

See all 12 projects
Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
Read Full Review

Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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InfraWeb Manage Services Provider

Not yet reviewed

Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

PartnerHero is a business process outsourcing company renowned for providing exceptional customer support, technical assistance, and analytics services. Their clients consistently highlight the firm's ability to align with company values, offer excellent customer service, and maintain low employee turnover. With a high customer satisfaction rate, PartnerHero is praised for its professional, collaborative approach, with 100% of reviewers expressing satisfaction with their services.

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Industry Experience

PartnerHero has demonstrated notable expertise across diverse industries including media, beauty, fintech, IoT technology, and automotive. Clients commend their commitment to customer satisfaction and effective communication, highlighting strengths in customer support, training, and onboarding processes. Overall sentiment varies by industry; media and fintech report high efficiency and responsiveness, while beauty and automotive emphasize effective issue resolution and professionalism. Potential clients in these sectors can expect a reliable partner dedicated to enhancing customer experience.
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Media Beauty & Cosmetics Software Automotive

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Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)

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București, Romania

13 Strada Sevastopol
București, Romania
21 - 30

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HKR.TEAM (Bespoke Global Teams)

5.0 2 reviews

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

45% Customer Service Outsourcing

35% Back Office Outsourcing

20% Sales Outsourcing

HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.

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Reviews mention Openness
The feedback regarding HKR.TEAM's openness is overwhelmingly positive. Clients appreciate the collaborative approach, noting that HKR treats them as partners with a strong emphasis on communication. One client highlighted the 'open and positive flow of communication' and praised the quick and straightforward responses to their needs. Although there were minor internal policy disclosures that could have been improved, overall sentiment reflects a strong alignment in company values and a commitment to transparency.

Customer Service Outsourcing for Operations Platform

5.0 Jun 22, 2023

HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner.
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Industry Experience

HKR.TEAM has demonstrated strong capabilities in the retail and software industries, receiving positive feedback for their expertise in building customer service teams and extending marketing operations. Clients praised their reliability, cultural alignment, and proactive communication. In retail, they effectively enhanced customer service operations, while in software, they successfully recruited marketing staff, showcasing an ability to deliver tailored solutions that meet specific client needs. Overall, sentiments are highly favorable for both sectors.
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Software Retail

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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently praised HKR.TEAM for offering good value for the cost of their services. One client noted their decision was influenced by HKR's competitive pricing and alignment with company values. Another highlighted the absence of recruiting costs due to a subscription model, which streamlined their hiring process. Overall, the sentiment reflects satisfaction with the balance between quality and affordability, reinforcing HKR's reputation as a reliable partner in achieving business objectives.
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CUSTOM STYLE

5.0 6 reviews

$50,000+

$50 - $99 / hr

10 - 49

București, Romania

Services provided

5% AI Consulting

5% Back Office Outsourcing

5% Business Consulting +17 services

5% Cloud Consulting & SI

5% Commercial Property Management

5% Computer Engineering

5% Corporate Relocation

5% Custom Software Development

5% Customer Service Outsourcing

5% Cybersecurity

5% Event Management

5% IT Managed Services

5% IT Staff Augmentation

5% IT Strategy Consulting

5% Logistics & Supply Chain Consulting

5% Procurement Support

5% Staffing

5% Supply Chain Management

5% Unified Communications Consulting & SI

5% Web Development

CUSTOM STYLE is a versatile IT services and solutions provider specializing in infrastructure optimization, cloud integration, network security, and managed services. Across various projects, 100% of reviews highlighted their professionalism, flexibility, and customer-centric approach. Notably, 80% of reviewers emphasized their ability to deliver tailored, efficient solutions that significantly improved operational efficiency and security while maintaining strong communication and on-time delivery.

See all 6 projects

Industry Experience

CUSTOM STYLE has demonstrated expertise primarily in the Telecommunications and Construction industries, with notable success in delivering IT solutions, managed services, and infrastructure management. Feedback highlights their strengths in optimizing operational efficiency, enhancing network security, and providing tailored technology solutions. Sentiment is overwhelmingly positive across these sectors, particularly in Telecommunications, where their impact on network performance and security is emphasized. Clients in Construction also commend their comprehensive IT support and project management, establishing CUSTOM STYLE as a versatile partner for IT and operational needs.
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Telecommunications Construction Medical

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Romania (2) Switzerland (2) Netherlands (1)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Local clients describe CUSTOM STYLE as responsive and reliable, emphasizing their timely delivery and effective communication. Projects focused on sales growth resulted in tangible income gains, with clients appreciating their collaborative approach and high-quality service.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

București, Romania

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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București, Romania

63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
București, Romania
2001 - 5000

40374155600

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WEBHUNT SRL

5.0 3 reviews

$10,000+

$100 - $149 / hr

2 - 9

București, Romania

Services provided

25% Sales Outsourcing

20% Account-Based Marketing

20% Email Marketing +2 services

20% Other Digital Marketing

15% Corporate Training & Coaching

WEBHUNT SRL is a marketing and affiliate management company known for its expertise in lead generation, data mining, and outreach strategies. Clients appreciate their creative approaches and data-driven solutions, with 100% of reviewers highlighting their strong project management and timely delivery. Additionally, their ability to align with client goals and industry needs is frequently noted as impressive by clients.

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Industry Experience

WEBHUNT SRL has demonstrated expertise across the Telecommunications, Advertising & Marketing, and Software industries. Clients highlighted their strengths in lead generation, market analysis, and tailored outreach strategies. In Telecommunications, they successfully managed marketing campaigns and expanded affiliate networks. In Advertising & Marketing, they provided data-driven insights and facilitated affiliate recruitment, onboarding over 800 affiliates. In Software, their personalized approach led to effective lead generation and campaign execution. Overall, sentiment is positive, indicating strong alignment with clients' needs across these sectors.
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Telecommunications Advertising & marketing Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
WEBHUNT SRL has received positive feedback regarding their overall cost and value for money. Clients noted that the pricing fit their budgets and highlighted the 'good value for cost' in multiple reviews. For instance, one client from RelarioVoice emphasized that WEBHUNT SRL was selected due to its pricing suitability, while another from eSolutions praised their alignment with budget constraints. Overall, the sentiment reflects satisfaction with the value received relative to the investment made.
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Romania (2) Switzerland (1)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

4.8

Clients in the area praise WEBHUNT SRL for their expertise in data mining, lead generation, and targeted outreach across diverse industries. They highlight the company's strategic insights, innovative solutions, and ability to deliver measurable results like affiliate onboarding and lead conversions.
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euroanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

30% Call Center Services

30% Customer Service Outsourcing

15% IT Managed Services +3 services

10% Back Office Outsourcing

10% Staffing

5% Recruitment Process Outsourcing

Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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World Performance Group Srl

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

București, Romania

Services provided

55% Customer Service Outsourcing

30% Business Consulting

15% Call Center Services

World Performance Group Srl is a Customer Service Outsourcing company located in București, Romania. Launched in 2012, the team offers Customer Service Outsourcing and Business Consulting.
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AppGreat

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

București, Romania

Services provided

10% Back Office Outsourcing

10% Custom Software Development

10% Customer Service Outsourcing +7 services

10% Cybersecurity

10% DevOps Managed Services

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

AppGreat is a midsize user experience company. They specialize in UX/UI Design and Cybersecurity and were founded in 2019.
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More responsive than most other service providers

AppGreat is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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București, Romania

169A Calea Floreasca
București, Romania 077190
6 - 9

+359893439447

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Connections Romania

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

25% Back Office Outsourcing

25% Custom Software Development

25% IT Managed Services +1 service

25% Other Application Development

Headquartered in București, Romania and Beograd, Serbia, Connections Romania is a midsize software development firm. Their services include Custom Software Development and Back Office Outsourcing.
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VreauLeaduri.ro

4.8 2 reviews

$5,000+

$25 - $49 / hr

2 - 9

București, Romania

Services provided

40% Marketing Strategy

40% Sales Outsourcing

20% Branding

VreauLeaduri.ro is a lead generation company specializing in LinkedIn and email automation campaigns to enhance client acquisition and engagement. The overall feedback from clients is positive, with approximately 100% praising their strategic approach and effective communication. Clients appreciate their proactive project management and the personalized approach to lead targeting, though a more visual dashboard for tracking prospects is suggested for improvement.

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Reviews mention Flexible
Clients have highlighted VreauLeaduri.ro's flexibility as a key strength, noting their responsiveness to requests and adjustments throughout the project. One client remarked on the ease of communication, stating that any changes to targeting or messaging were implemented quickly and without friction. This adaptability, combined with a personalized approach, fostered a true partnership, enhancing the overall effectiveness of the campaign and ensuring alignment with the client's high-end brand.

Digital Marketing for Art Gallery

5.0 Nov 10, 2025

Communication was clear, consistent, and easy. They set expectations from the start, shared updates in a simple WhatsApp + report format, and were flexible when I had questions or small adjustments. Deliverables were sent on time, and whenever I asked for changes to targeting or messaging, they responded quickly and implemented them without friction.
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Industry Experience

VreauLeaduri.ro has demonstrated expertise primarily in the Advertising & Marketing and Arts, Entertainment & Music industries. Feedback indicates strong performance in lead generation and client engagement through tailored LinkedIn campaigns, with clients noting excellent communication, timely delivery, and a commitment to their goals. Overall sentiment across both industries is positive, highlighting the provider's strategic focus and personalized approach, making them a suitable partner for businesses seeking to enhance their outreach and connect with high-value prospects.
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Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight VreauLeaduri.ro's competitive pricing and overall value for money. One client noted the company's services fit their budget while another emphasized 'good value for cost.' Feedback indicates a strong return on investment, with measurable outcomes such as increased leads and successful client engagements. Overall sentiment reflects satisfaction with pricing relative to the quality of services provided, suggesting VreauLeaduri.ro is a cost-effective option for businesses seeking effective lead generation solutions.
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Romania (1) United States (1)

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V7Infotech

Not yet reviewed

$50,000+

$25 - $49 / hr

50 - 249

București, Romania

Services provided

25% Staffing

25% Web Development

10% Mobile App Development +8 services

5% Back Office Outsourcing

5% Custom Software Development

5% Customer Service Outsourcing

5% E-Commerce Development

5% IT Staff Augmentation

5% Recruiting

5% Search Engine Optimization

5% Social Media Marketing

V7Infotech is a website development firm. Founded in 2021, their team focuses on Web Development and Staffing.
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București, Romania

26a Strada Paul Greceanu
București, Romania
16 - 20

+40729425186

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Tryamm

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

București, Romania

Services provided

25% Commercial Printing

15% Cybersecurity

15% Document Digitization & Management +7 services

10% IT Managed Services

10% Unified Communications Consulting & SI

5% Application Management & Support

5% Business Consulting

5% Corporate Training & Coaching

5% Custom Software Development

5% IT Strategy Consulting

Tryamm, a Commercial Printing company, was established in 1993. The team specializes in Commercial Printing and Cybersecurity.
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Ligeia Contact Management

Not yet reviewed

$10,000+

$25 - $49 / hr

2 - 9

București, Romania

Services provided

30% Direct Marketing

20% Back Office Outsourcing

20% Market Research +2 services

20% Marketing Strategy

10% Custom Software Development

Ligeia Contact Management is a Direct Marketing company. Founded in 2009, their team focuses on Direct Marketing and Back Office Outsourcing.
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Max Loads

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

București, Romania

Services provided

60% Logistics & Supply Chain Consulting

10% Back Office Outsourcing

10% Freight forwarding +2 services

10% Fulfillment

10% Warehousing & Distribution

Max Loads is a midsize Logistics & Supply Chain Consulting company in Alba Iulia, Romania and București, Romania. The team provides Logistics & Supply Chain Consulting and Back Office Outsourcing.
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București, Romania

Strada Albitei , Nr. 15 , Sector 6
București, Romania 062359
50 - 75

0040724329505

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Max Loads SRL

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

București, Romania

Services provided

40% Accounting

10% Advertising

10% Business Consulting +4 services

10% Call Center Services

10% HR Consulting

10% Market Research

10% Transcription

Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising.
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București, Romania

Strada Albitei 15
București, Romania 062359
41 - 49

+40740153187

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Rolling Sphere Technologies SRL

Not yet reviewed

$1,000+

$25 - $49 / hr

Freelancer

București, Romania

Services provided

60% Call Center Services

30% Back Office Outsourcing

10% IT Managed Services

Answering service company Rolling Sphere Technologies SRL was launched in 2026. The agency provides Call Center Services and Back Office Outsourcing, and is small.
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Pluri Consultants

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

București, Romania

Services provided

25% Business Consulting

20% Corporate Training & Coaching

13% Customer Service Outsourcing +4 services

12% Back Office Outsourcing

10% HR Consulting

10% HR Outsourcing

10% Recruiting

Pluri Consultants is a Business Consulting company. Headquartered in București, Romania, their team provides Business Consulting and Corporate Training & Coaching.
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Innova Project Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

București, Romania

Services provided

50% Business Consulting

20% Back Office Outsourcing

20% Corporate Training & Coaching +1 service

10% Financial Consulting

Innova Project Consulting is a Business Consulting company. They were founded in 2013 and focus on Business Consulting and Back Office Outsourcing.
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Direct Marketing Grup

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

București, Romania

Services provided

20% Call Center Services

20% Direct Marketing

20% Ecommerce Marketing +2 services

20% Logistics & Supply Chain Consulting

20% Marketing Strategy

Headquartered in București, Romania, Direct Marketing Grup is a Direct Marketing company. They focus on Direct Marketing and Marketing Strategy.
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StarliDigital

Not yet reviewed

Undisclosed

< $25 / hr

Freelancer

București, Romania

Services provided

40% Web Design

40% Web Development

20% Sales Outsourcing

Founded in 2022, StarliDigital is a small București, Romania-based web design company. Their services include Web Design and Web Development.
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CALLITY

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

25% Back Office Outsourcing

25% CRM Consulting and SI

20% Call Center Services +2 services

15% Customer Service Outsourcing

15% Sales Outsourcing

CALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.
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vivaCALL

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

70% Call Center Services

15% Customer Service Outsourcing

15% Sales Outsourcing

VivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.
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Bitech Company

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

30% Back Office Outsourcing

20% CRM Consulting and SI

20% IT Managed Services +3 services

10% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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Best-Call

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

București, Romania

Services provided

100% Call Center Services

Small call center company Best-Call, is in București, Romania. Their services include Call Center Services.
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