Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Mineral, VA
Services provided
Mayer-Musk Recoveries, a small Cybersecurity and Blockchain company, is located in Mineral, Virginia. Their services include Cybersecurity and Blockchain.
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UndisclosedUndisclosedFreelancerRichmond, Canada
Services provided
Cybersecurity company Alphafox Forensics was launched in 2021. The firm specializes in Cybersecurity.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Montréal, Canada
Services provided
8Brains is a Montréal, Canada-based Cybersecurity company. Launched in 2019, the team focuses on Cybersecurity.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Services provided
SECUINFRA GmbH, a Cybersecurity company, was launched in 2010. The company offers Cybersecurity.
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UndisclosedUndisclosed50 - 249Budapest, Hungary
Services provided
Cloud consulting & SI company Alerant Zrt. Focuses on cloud consulting & SI and DevOps Managed Services. They are based in Budapest, Hungary.
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UndisclosedUndisclosed250 - 999Budapest, Hungary
Services provided
In Budapest, Hungary and Unterföhring, Germany, TNG Technology Consulting is a midsize artificial intelligence company. Their services include Artificial Intelligence and DevOps Managed Services.
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UndisclosedUndisclosed50 - 249Rome, NY
Services provided
Cybersecurity company Assured Information Security (AIS) is based in Rome, New York and Catonsville, Maryland. Founded in 2001, the team focuses on Cybersecurity and Artificial Intelligence.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
Blackswan Cybersecurity is a small Cybersecurity company headquartered in Dallas, Texas. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Sankt-Peterburg, Russia
Services provided
Bquadro is a SEO services firm. Launched in 2001, the team provides Search Engine Optimization and Graphic Design.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Captavio Technologies Limited is a London, England-based Cybersecurity company. They focus on Cybersecurity and Custom Software Development and were established in 2021.
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UndisclosedUndisclosed50 - 249Wien, Austria
Services provided
Located in Wien, Austria, CASC is a midsize branding agency. The team focuses on Branding and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Napoli, Italy
Services provided
Ars Digitalia s.r.l.s. Is an IT strategy consulting company. Their small team of employees is headquartered in Napoli, Italy. Their team provides IT strategy consulting and Web Development.
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UndisclosedUndisclosed50 - 249Auckland, New Zealand
Services provided
Based in Auckland, New Zealand, Cipher Security is a Cybersecurity company. The team specializes in Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed10 - 49Genève, Switzerland
Services provided
Established in 2022, Astrafy is a small Genève, Switzerland-based cloud consulting & SI company. Their team specializes in cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
Services provided
CISOSHARE is a Cybersecurity company launched in 2004. Based in San Clemente, California, the team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
Coinspect Security is a small Cybersecurity company headquartered in Buenos Aires, Argentina and Uruguay. Their services include Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed10 - 49Guayaquil, Ecuador
Services provided
Consulting Systems, a small Cybersecurity company, is headquartered in Guayaquil, Ecuador. Their services include Cybersecurity and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
Cloudstrats, a cloud consulting & SI company, was founded in 2013. The company offers cloud consulting & SI and Mobile App Development, and is midsize.
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UndisclosedUndisclosed50 - 249Noida, India
Services provided
Founded in 2022, Cystech Controls Pvt Ltd is a Cybersecurity company. The team provides Cybersecurity and is located in Noida, India.
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UndisclosedUndisclosed50 - 249Waco, TX
Services provided
Cybersecurity company Decisive Point Consulting Group is located in Waco, Texas. Established in 2019, the team focuses on Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed2 - 9Calgary, Canada
Services provided
Founded in 2017, Cyberdefense Partners Inc. Is a Cybersecurity company. Based in Calgary, Canada, the team provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Wilmington, DE
Services provided
EMAK Solution is a data analytics company. The agency is based in Wilmington, Delaware. Their services include BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Manchester, England
Services provided
EmergeCyber, a Cybersecurity company, is located in Manchester, England. They offer Cybersecurity and were launched in 2015.
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UndisclosedUndisclosed2 - 9Daytona Beach, FL
Services provided
Elite Digital Forensics is a Cybersecurity company founded in 2013. Their team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Birmingham, England
Services provided
Equilibrium Security is a Birmingham, England-based Cybersecurity company. Their services include Cybersecurity and Corporate Training & Coaching.
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Undisclosed$25 - $49 / hrFreelancerMilano, Italy
Services provided
Sigma Digital is an Email Marketing company launched in 2020. Located in Milano, Italy, the team specializes in Email Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Lake Forest, CA
Services provided
FroBro Web Technologies is a Lake Forest, California-based SEO company. The team provides Search Engine Optimization and Web Design.
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UndisclosedUndisclosed250 - 999Columbia, MD
Services provided
Digital Strategy company Voyatek is headquartered in Columbia, Maryland. Their services include Digital Strategy and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Oceanside, NY
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Cybersecurity company Global Digital Forensics was founded in 1992. Located in Oceanside, New York and Dunedin, Florida, the team provides Cybersecurity and Intellectual Property Law.
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UndisclosedUndisclosed1,000 - 9,999Ridgeland, MS
Services provided
HORNE is a Cybersecurity company. They focus on Cybersecurity and Artificial Intelligence and were founded in 1962. The company is located in Ridgeland, Mississippi.
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UndisclosedUndisclosedFreelancerEl Monte, CA
Services provided
IDOTECH is an IT managed services company. Founded in 2012, the team focuses on IT managed services and Web Development. The agency is in El Monte, California.
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UndisclosedUndisclosed50 - 249Cheyenne, WY
Services provided
Infinity Curve is a social media marketing agency launched in 2021. The firm specializes in Social Media Marketing and Search Engine Optimization, and is midsize.
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UndisclosedUndisclosed2 - 9Tallahassee, FL
Services provided
INTELLIPLANS, a SEO agency, was founded in 1999. They focuses on Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9
Services provided
SLAYER COIN RECOVERY is a small Cybersecurity company headquartered in Tennessee. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Birmingham, England
Services provided
JC Cyber Security Services is a small Cybersecurity company in Birmingham, England. The team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49London, England
Services provided
JUMPSEC Ltd is a Cybersecurity company founded in 2012. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
Knowledge On Tap, a Cybersecurity company, is based in Sydney, Australia. The team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
Liberty PCS is a print design agency and Cybersecurity company. Based in Winifred, Montana, the company provides Print Design and Cybersecurity.
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UndisclosedUndisclosed2 - 9Wien, Austria
Services provided
Launched in 2010, KLAUS EDER IT Solutions is a small SEO company. Their team specializes in Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Montréal, Canada
Services provided
Founded in 2020, MangoLab.io is a small website development company based in Montréal, Canada. Their team specializes in Web Development and Digital Strategy.
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UndisclosedUndisclosed2 - 9Milano, Italy
Services provided
Based in Milano, Italy, Marketing Automation Italia is a CRM consulting and SI company. The team focuses on CRM consulting and SI and Content Marketing.
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UndisclosedUndisclosedFreelancerToronto, Canada
Services provided
Maydaysec.io, a Cybersecurity company, was founded in 2023. The team focuses on Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Method Cyber Security, a Cybersecurity company, is located in Dallas, Texas. Established in 2021, the team focuses on Cybersecurity.
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Undisclosed< $25 / hrFreelancer
Services provided
Devertiq Tech, a custom software development company, was launched in 2025. The team focuses on Custom Software Development and Web Development and is headquartered in Berlin, Germany.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
Services provided
Founded in 2011, Magnetic Alliance, a small Cybersecurity and Business Consulting company, is headquartered in Adelaide, Australia. Their team offers Cybersecurity and Business Consulting.
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UndisclosedUndisclosed1,000 - 9,999Sydney, Australia
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NCS Group Australia is an UX design company. Established in 2000, the team specializes in UX/UI Design and Cybersecurity. The firm is located in Sydney, Australia and Docklands, Australia.
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UndisclosedUndisclosed50 - 249Mississauga, Canada
Services provided
Maple Tech Space, a branding company, was established in 2020. They specializes in Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Pretoria, South Africa
Services provided
Launched in 2009, NEWORDER is a small Cybersecurity company in Pretoria, South Africa. Their team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Montréal, Canada
Services provided
NETsatori is a Cybersecurity company based in Montréal, Canada. They focus on Cybersecurity.
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UndisclosedUndisclosed2 - 9Sheridan, WY
Services provided
Located in Sheridan, Wyoming, NikNet, Inc. Is a Cybersecurity company. The team provides Cybersecurity.
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Why Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.