Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Saranyx is a CRM consulting and SI company. Established in 2024, the team provides CRM consulting and SI and Custom Software Development. The agency is headquartered in Miami, Florida.
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$1,000+< $25 / hr10 - 49Neravy, India
Services provided
Deltafy Solutions Private Limited is an IT managed services company. Founded in 2024, the team offers IT managed services and Application Testing.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$1,000+< $25 / hr10 - 49
Services provided
Nexsoft Technologies(opc) Pvt Ltd. Is a CRM consulting and SI company. Headquartered in noida, India, the company offers CRM consulting and SI and Web Development.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Web design company Derar Sattouf is located in Beirut, Lebanon. They focus on Web Design and IT strategy consulting.
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$10,000+< $25 / hr10 - 49
Services provided
Established in 2025, Rhida Consultancy LLP, a small IT managed services company, is in Ahmedabad, India. Their services include IT managed services and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Located in delhi, India, Devricon Technologies is an IT managed services company. Their services include IT managed services and Custom Software Development.
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$1,000+Undisclosed10 - 49
Services provided
Cycom Technical Services, an IT managed services company, is located in Dubai, United Arab Emirates. Their services include IT managed services and Commercial Brokerage Services.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$250,000+< $25 / hr2 - 9
Services provided
CRM consulting and SI company Reachlytix CRM was established in 2025. The firm provides CRM consulting and SI and AI Consulting, and is small.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Established in 2024, DaTeam, a small data analytics company, is in Prague, Czech Republic. Their team offers BI & big data consulting & SI and Robotics Process Automation.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$5,000+$25 - $49 / hr10 - 49Faisalabad, Pakistan
Services provided
Three Arrows is a small Faisalabad, Pakistan-based web design agency. The team offers Web Design and IT managed services.
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$10,000+Undisclosed10 - 49Tel Aviv-Yafo, Israel
Services provided
Marketing Strategy company BetterSignals is located in Tel Aviv-Yafo, Israel. The team specializes in Marketing Strategy and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Amiti Logic is a custom software development firm. The team focuses on Custom Software Development and CRM consulting and SI and is located in पुणे, India.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Marketier UG (Haftungsbeschränkt) is a branding agency. The team focuses on Branding and Social Media Marketing and is headquartered in Pohlheim, Germany.
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UndisclosedUndisclosed10 - 49
Services provided
Custom software development firm Sematics Ltd provides Custom Software Development and IoT development. They were launched in 2019.
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$25,000+$25 - $49 / hr10 - 49
Services provided
ITEXC GROUP, an ERP consulting and SI company, is located in Dar El Beïda, Algeria. The team provides ERP consulting and SI and IT staff augmentation.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Launched in 2021, Omacle is a SEO company. The midsize team provides Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hr10 - 49
Services provided
All Systems Good is a SEO company. The small Bloomington, Minnesota-based team offers Search Engine Optimization and Web Design. The agency was launched in 2025.
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$1,000+< $25 / hr2 - 9
Services provided
Founded in 2023, Datanitial Technologies Private Limited is a business intelligence company. The company specializes in BI & big data consulting & SI, and is small.
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$1,000+$25 - $49 / hrFreelancerBucurești, Romania
Services provided
SEO agency VOH Solutions is based in București, Romania. The team focuses on Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Launched in 2025, VPVWS is a small website development company. Their services include Web Development and Application Management & Support.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Social media marketing firm SDTEKH is based in Dhaka, Bangladesh. They focus on Social Media Marketing and ERP consulting and SI.
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$10,000+$50 - $99 / hr10 - 49Larnaka, Cyprus
Services provided
AS Exim LTD is an artificial intelligence development company. In Larnaka, Cyprus, the company was launched in 2019. Their services include Artificial Intelligence and Custom Software Development.
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$1,000+< $25 / hr2 - 9Alexandria, Egypt
Services provided
PraxisTech is a Back Office Outsourcing company founded in 2025. Based in Alexandria, Egypt, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
In New York, New York, NexGen Solutions is a website development firm. They focus on Web Development and Custom Software Development and were founded in 2022.
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$1,000+$25 - $49 / hr10 - 49Philadelphia, PA
Services provided
Wyens is a CRM consulting and SI company. They provide CRM consulting and SI and Custom Software Development and were launched in 2024.
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$5,000+Undisclosed2 - 9
Services provided
Calmsulting Limited is a London, England-based ERP consulting and SI company. Their services include ERP consulting and SI and Business Consulting.
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$1,000+$50 - $99 / hr2 - 9Chak No. 115/10R, Pakistan
Services provided
Cuneihive is a SEO company founded in 2024. Their team focuses on Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hr50 - 249
Services provided
SAHFAR IT TECH SOLUTIONS PRIVATE LIMITED is a website development firm. Founded in 2021, the team specializes in Web Development and Digital Strategy. The company is in Kolkata, India.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Futurenostics is a web design company. Their midsize team is located in Islamabad, Pakistan and focuses on Web Design and UX/UI Design. The company was launched in 2023.
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UndisclosedUndisclosed2 - 9
Services provided
Reachoria, a data analytics company, is headquartered in London, England. Their services include BI & big data consulting & SI and Demand Generation Marketing.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Marketing Sales Management Ltd is an Advertising company. The team focuses on Advertising and Direct Marketing and is headquartered in Isleham, England.
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$25,000+$25 - $49 / hrFreelancer
Services provided
Tech Rock is a small custom software development firm headquartered in Sheikhupura, Pakistan. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed250 - 999
Services provided
ScandiwebAI is an IT managed services company. Founded in 2025, the company is based in Rīga, Latvia. Their services include IT managed services and Artificial Intelligence.
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$1,000+$25 - $49 / hr10 - 49
Services provided
AJX Technologies is an IT managed services company established in 2024. The company provides IT managed services and Custom Software Development.
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$25,000+< $25 / hr10 - 49
Services provided
Ecom Pro Support Ltd is a business intelligence company launched in 2019. The team offers BI & big data consulting & SI and Custom Software Development.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Coby Agency is a small Marketing Strategy company. They focus on Marketing Strategy and IT managed services and were founded in 2023.
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$1,000+$25 - $49 / hr50 - 249
Services provided
In coimbatore, India, Dots and Decimals Infotech is an application development company. They specialize in Mobile App Development and Web Development.
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UndisclosedUndisclosed10 - 49
Services provided
Hapus Infotech, a branding agency, is headquartered in Coimbatore, India. They provide Branding and Search Engine Optimization.
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$5,000+$300+ / hr50 - 249
Services provided
Dial Phone Limited is an IT managed services company. Their midsize team is headquartered in California, Texas. Their services include IT managed services and Call Center Services.
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$50,000+$25 - $49 / hr50 - 249
Services provided
BAPON IT SERVICES LTD is a London, England-based big data company. Founded in 2023, the team focuses on BI & big data consulting & SI and Custom Software Development.
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$1,000+$50 - $99 / hrFreelancer
Services provided
EidoSOFT, a software development company, provides Custom Software Development and Search Engine Optimization. The firm is based in Scottsdale, Arizona.
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$50,000+$300+ / hr10 - 49
Services provided
InnoveusIT, a data analytics company, was established in 2025. They offers BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosedFreelancer
Services provided
Inforge Web Service is a website development company. Their small team is headquartered in Gießen, Germany. Their services include Web Development and Web Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Expertnexus Teknoloji ve Danışmanlık Ltd.Şti, a CRM consulting and SI company, was founded in 2024. The agency specializes in CRM consulting and SI and Digital Asset Management.
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Undisclosed$25 - $49 / hr2 - 9Warsash, England
Services provided
Hampshire Marketing is a small social media marketing agency. Established in 2025, the team focuses on Social Media Marketing and Content Marketing.
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$5,000+< $25 / hr2 - 9
Services provided
Prospex Insights is a big data company. They offer BI & big data consulting & SI and Business Consulting and were founded in 2021.
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UndisclosedUndisclosed2 - 9Colombo, Sri Lanka
Services provided
Web Orbit is a small social media marketing firm based in Colombo, Sri Lanka. The team focuses on Social Media Marketing and Search Engine Optimization.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Finance4x is a big data analytics company based in Augsburg, Germany. Established in 2024, the team specializes in BI & big data consulting & SI and Business Consulting.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Lumevo LLC is a Back Office Outsourcing company. They were founded in 2025 and offer Back Office Outsourcing and IT managed services.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Launched in 2024, Albany It Solutions is a web design agency. The firm provides Web Design and IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.