Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+Undisclosed10 - 49
Services provided
Noortaj is a Dubai, United Arab Emirates-based SEO company. Their services include Search Engine Optimization and IT managed services.
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$50,000+$25 - $49 / hr10 - 49Scoresby, Australia
Services provided
Based in Scoresby, Australia and Auckland, New Zealand, FICUSIT PTY LTD is an IT managed services company. They offer IT managed services and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Thikkanamcode, India
Services provided
Crezeal Technologies, a social media marketing company, was founded in 2023. The small team focuses on Social Media Marketing and Search Engine Optimization.
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$50,000+$50 - $99 / hr10 - 49Gdańsk, Poland
Services provided
Octalance is a small IT managed services company. They offer IT managed services and IT staff augmentation and were established in 2023.
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$5,000+$25 - $49 / hr50 - 249Tucson, AZ
Services provided
Levels Tech is a Tucson, Arizona-based custom software development company. They focus on Custom Software Development and Artificial Intelligence and were founded in 2020.
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$1,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Services provided
REMA digital agency is an Advertising company. The team offers Advertising and Digital Strategy, and the firm is headquartered in Kyiv, Ukraine.
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Undisclosed< $25 / hr10 - 49
Services provided
Launched in 2022, Webail is a SEO services firm. The small team focuses on Search Engine Optimization and Web Design.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$10,000+Undisclosed2 - 9Appleton, WI
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New Age Blockchain is an UX design company. The Appleton, Wisconsin-based firm was launched in 2022. Their team specializes in UX/UI Design and IT managed services.
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Undisclosed$25 - $49 / hr10 - 49
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ReachMoreLocals is a social media marketing agency. The team is headquartered in Mellisa, Texas, and their services include Social Media Marketing and Search Engine Optimization.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed10 - 49Houston, TX
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Bammel Wireless And Computers, a small IT managed services company, is located in Houston, Texas. The team focuses on IT managed services.
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$1,000+$25 - $49 / hr50 - 249
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Custom software development firm GeeksLab Technology is in Rajshahi, Bangladesh. Launched in 2023, the team specializes in Custom Software Development and Web Development.
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$25,000+$100 - $149 / hr10 - 49Towson, MD
Services provided
Email Marketing company Hector Home Services Marketing was established in 2019. The team provides Email Marketing and Search Engine Optimization and is based in Towson, Maryland.
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$5,000+$25 - $49 / hr2 - 9Vaughan, Canada
Services provided
Elevate2Growth Marketing is a Digital Strategy company. They offer Digital Strategy and Social Media Marketing and were launched in 2022. The company is in Vaughan, Canada.
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$1,000+$25 - $49 / hr2 - 9Rajkot, India
Services provided
JGCOM is an IT managed services company. The team is headquartered in Rajkot, India and Rajkot, India, and their services include IT managed services.
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$1,000+$25 - $49 / hr10 - 49
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Scribed Ai is a Knoxville, Tennessee-based ERP consulting and SI company. The team offers ERP consulting and SI.
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Undisclosed$25 - $49 / hr2 - 9Québec, Canada
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AT TECH INC, an ERP consulting and SI company, offers ERP consulting and SI and Mobile App Development. The company is headquartered in Québec, Canada.
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UndisclosedUndisclosed10 - 49
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ForgeXRM, a custom software development company, is in Westborough, Massachusetts. They offer Custom Software Development and Business Consulting.
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$1,000+$25 - $49 / hr2 - 9
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BizzSole, a big data analytics company, provides BI & big data consulting & SI and Custom Software Development. The firm is headquartered in Rawalpindi, Pakistan.
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$1,000+$25 - $49 / hr2 - 9
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Digital marketing strategist in palakkad-aflafebin is a branding company. The Pattambi, India-based company was established in 2024. Their team specializes in Branding and Search Engine
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$1,000+$100 - $149 / hrFreelancer
Services provided
Digital marketing specialist in calicut - hayafathi is a branding firm. They focus on Branding and Social Media Marketing and are located in Ramanattukara, India.
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$1,000+< $25 / hr2 - 9
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Digital marketing specialist in calicut is a social media marketing agency. Located in calicut, India and calicut, India, the team offers Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hrFreelancerKasaragod, India
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SEO services firm muhammed shahan is located in Kasaragod, India. Their services include Search Engine Optimization and Pay Per Click.
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$1,000+$25 - $49 / hr2 - 9Kozhikode, India
Services provided
Freelance Digital Marketer in Malappuramhttps://shameelshan.com/, a small SEO company, is in Areekode, India and Kozhikode, India. The team specializes in Search Engine Optimization and Pay Per
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$1,000+$25 - $49 / hr2 - 9
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Freelance digital marketing strategist in kannur-sidharth is a small social media marketing company. They focus on Social Media Marketing and Search Engine Optimization and were founded in 2024.
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UndisclosedUndisclosedFreelancer
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Branding firm Freelance Digital Marketing Strategist in Malappuram-asheeminsight is located in Areekode, India. Established in 2024, the team specializes in Branding and Search Engine Optimization.
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$5,000+$50 - $99 / hr2 - 9Mukkam, India
Services provided
Digital marketing specialist in calicut -theadhnan is a Digital Strategy company founded in 2024. Their services include Digital Strategy and Search Engine Optimization.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Best digital marketer in Malappuram-rahanraj is a SEO agency. They are based in Tanur, India, and their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Thenhipalam, India
Services provided
Established in 2024, best digital marketing freelancer in Malappuram - Muhammed Fadil km is a small branding agency. Their services include Branding and Search Engine Optimization.
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$5,000+$25 - $49 / hrFreelancer
Services provided
Established in 2024, Digital Marketing Expert in Calicut-marhaysh is a SEO services firm. The small team offers Search Engine Optimization and CRM consulting and SI.
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$5,000+$25 - $49 / hrFreelancerKaringari, India
Services provided
Best digital marketing expert in wayanad-yazirtech is a branding firm. In Karingari, India, their team specializes in Branding and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49New Delhi, India
Services provided
Webynizer, a SEO services firm, is in New Delhi, India. The team offers Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed2 - 9
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Lux BPO & Solutions, a branding agency, is located in Islamabad, Pakistan. Their services include Branding and IT managed services.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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GenofIT is an Application Testing company. They are located in New York, New York and have midsize team. They focus on Application Testing and other IT consulting and SI.
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UndisclosedUndisclosedFreelancerVaughan, Canada
Services provided
Established in 2022, Data Canuck is a small branding firm. Their services include Branding and Conversion Optimization.
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$1,000+$25 - $49 / hr2 - 9Little Rock, AR
Services provided
Launched in 2016, Tecknobliss inc is a small Digital Strategy company. Their team focuses on Digital Strategy and UX/UI Design.
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$1,000+$25 - $49 / hr2 - 9Nairobi, Kenya
Services provided
Tukoweb Soluti is a Digital Strategy company. Their small team of employees is based in Nairobi, Kenya. Their team offers Digital Strategy and Product Design.
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$5,000+$300+ / hr2 - 9McAllen, TX
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Wolftac Digital is an Advertising company. They focus on Advertising and Branding and are headquartered in McAllen, Texas.
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Undisclosed$25 - $49 / hr10 - 49
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Established in 2025, LeadSpheres is a CRM consulting and SI company. The team provides CRM consulting and SI and Web Development and is located in Islamabad, Pakistan.
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$1,000+$200 - $300 / hr2 - 9
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Strategic Edge Solutions Limited is a Market Research company. Launched in 2023, their team focuses on Market Research and UX/UI Design.
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UndisclosedUndisclosed50 - 249Lahore, Pakistan
Services provided
Devsians IT Solutions is an application development firm founded in 2022. The agency focuses on Mobile App Development and Web Development, and is midsize.
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$1,000+$100 - $149 / hr2 - 9Bundoora, Australia
Services provided
Innotura Consulting is a CRM consulting and SI company launched in 2020. The firm offers CRM consulting and SI and Digital Strategy.
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Undisclosed< $25 / hr2 - 9
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IT managed services company Vizan Technologies was founded in 2022. Located in Palakkad, India, the team specializes in IT managed services and Custom Software Development.
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$1,000+$50 - $99 / hr50 - 249Chennai, India
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Yuniq is a Digital Engineering company based in Chennai, India. Established in 2018, the team focuses on Digital Engineering and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
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Digi Append is a public relations firm launched in 2024. The team focuses on Public Relations and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
Drimble Data is a branding agency. Launched in 2010, the firm specializes in Branding and Public Relations.
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UndisclosedUndisclosed10 - 49Bengaluru, India
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Headquartered in Bengaluru, India, Saina Cloud software solutions is a data analytics company and software development firm. They provide BI & big data consulting & SI and Custom Software
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Undisclosed< $25 / hr10 - 49Jeddah, Saudi Arabia
Services provided
Other IT consulting and SI company HIT Consultancy is based in Jeddah, Saudi Arabia. The team offers other IT consulting and SI and Business Consulting.
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Undisclosed$25 - $49 / hr2 - 9Cardiff, Wales
Services provided
Headquartered in Cardiff, Wales, LUMA Solutions is an IT managed services company. The team provides IT managed services and Application Testing.
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$5,000+$300+ / hr2 - 9
Services provided
Sprout Hub, a branding firm, is headquartered in. Founded in 2024, the team offers Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
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SEO company FinalTouch Web was launched in 2024. The team specializes in Search Engine Optimization and Graphic Design.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.