Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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$1,000+< $25 / hr50 - 249Noida, India
Services provided
Abracket Private Limited is an user experience company. They offer UX/UI Design and ERP consulting and SI and are based in Noida, India.
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UndisclosedUndisclosed10 - 49
Services provided
IT managed services company Triphen Technologies provides IT managed services and Building Security Services. They were established in 2024.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed10 - 49
Services provided
GuestPostCRM is a CRM consulting and SI company. Based in Indianapolis, Indiana, their small team specializes in CRM consulting and SI. The firm was established in 2015.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Liquis Inc. Is a small IT managed services and Waste Management company established in 2002. Their team provides IT managed services and Waste Management.
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$10,000+Undisclosed250 - 999Montréal, Canada
Services provided
Era Consulting Group/Groupe conseil Era is an ERP consulting and SI company. Based in Montréal, Canada, their team offers ERP consulting and SI and E-Commerce Development.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
FRAI is a custom software development firm. Their team is based in Catarroja, Spain. The company offers Custom Software Development and Web Development.
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$1,000+Undisclosed50 - 249
Services provided
Arsenal is a Marcq-en-Barœul, France-based Digital Strategy company. Their services include Digital Strategy and Print Design.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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$1,000+< $25 / hr2 - 9
Services provided
Ridhira Technologies, an IT managed services company, was established in 2024. The small team offers IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9
Services provided
IT managed services company MF Telecom Services Ltd is in Tonbridge, England. Launched in 2016, the team focuses on IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed50 - 249
Services provided
Ixsight, an Application Management & Support company, was founded in 2009. Based in Mumbai, India, the team specializes in Application Management & Support and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Tamm, Germany
Services provided
Custom software development firm Bütema AG was established in 2004. The agency provides Custom Software Development and IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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$1,000+Undisclosed10 - 49Livingston, TX
Services provided
Based in Livingston, Texas, Fusemate is a CRM consulting and SI company. The team provides CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed50 - 249Edmond, OK
Services provided
Founded in 1987, Summit Technology Affiliates is a Commercial Printing company. Located in Edmond, Oklahoma, the team offers Commercial Printing and Document Digitization & Management.
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$100,000+$150 - $199 / hr50 - 249Cincinnati, OH
Services provided
Pinnacle Solutions Group, Inc. Is a software development firm established in 2004. The company focuses on Custom Software Development and Web Development, and is midsize.
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UndisclosedUndisclosed10 - 49
Services provided
Located in Gloucester, England, System Force IT Limited is a small other IT consulting and SI company. Their services include other IT consulting and SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Midero S.A. Is a SEO services firm. The firm is in Kraków, Poland. Their team offers Search Engine Optimization and Content Marketing.
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$10,000+$50 - $99 / hr50 - 249Prague, Czech Republic
Services provided
E-commerce development firm MageXo was founded in 2013. The team specializes in E-Commerce Development and IT strategy consulting and is in Prague, Czech Republic.
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UndisclosedUndisclosed250 - 999
Services provided
AFR Enterprises is a Product Marketing company. They offer Product Marketing and IT managed services and are based in Anaheim, California.
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$1,000+< $25 / hr2 - 9New Delhi, India
Services provided
Study Abroad Consultants is an other IT consulting and SI company established in 2002. The small team specializes in other IT consulting and SI.
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UndisclosedUndisclosedFreelancerSan Francisco, CA
Services provided
Located in San Francisco, California, Sweet Memory IT Services, Support & Computer Repairs is an other IT consulting and SI company. They focus on other IT consulting and SI.
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UndisclosedUndisclosed50 - 249
Services provided
Alliance Telecommunications Contractors is an IT managed services company. They were launched in 1983 and offer IT managed services.
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$1,000+$150 - $199 / hr10 - 49
Services provided
Eola Technology Partners is an IT managed services company launched in 2008. Their team focuses on IT managed services.
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$5,000+$150 - $199 / hr10 - 49
Services provided
ScaleStation is a small Digital Strategy company established in 2022. Their team offers Digital Strategy and CRM consulting and SI.
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$5,000+$25 - $49 / hr250 - 999Kuduregere, India
Services provided
Ascend Telecom Infrastructure is an IT managed services company. They focus on IT managed services and are in Kuduregere, India.
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UndisclosedUndisclosed10 - 49Pasadena, MD
Services provided
TekCore is a Supply Chain Management company. The team offers Supply Chain Management and IT managed services and is located in Pasadena, Maryland.
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UndisclosedUndisclosed10 - 49Frisco, TX
Services provided
DC Supplies is an Advertising company. The Frisco, Texas-based agency was established in 2010. Their team specializes in Advertising and Web Design.
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UndisclosedUndisclosed2 - 9
Services provided
Laptop Repair is an IT managed services company located in Hatfield, United States Minor Outlying Islands. The team specializes in IT managed services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
79Consulting, an ERP consulting and SI company, is headquartered in McKinney, Texas. The team offers ERP consulting and SI and Custom Software Development.
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UndisclosedUndisclosed250 - 999Pune, India
Services provided
Intangles is an AI firm founded in 2016. The team offers Artificial Intelligence and AI Consulting and is based in Pune, India.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Established in 2006, Zedonk is an ERP consulting and SI company. Their services include ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Germantown, MD
Services provided
IT managed services company Hana Retail is located in Germantown, Maryland. Founded in 2021, the team offers IT managed services.
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$1,000+Undisclosed2 - 9
Services provided
Glare Marketing Technologies is a CRM consulting and SI company. They were established in 2021 and provide CRM consulting and SI.
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$5,000+$25 - $49 / hr50 - 249Nagapur, India
Services provided
Launched in 1988, Micropro Software Solutions Limited is a software development firm. The team offers Custom Software Development and Mobile App Development.
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$1,000+$25 - $49 / hr50 - 249Kozhikode, India
Services provided
Nucore Software Solutions is a midsize Corporate Travel Management company. They focus on Corporate Travel Management and ERP consulting and SI and were established in 2002.
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UndisclosedUndisclosed2 - 9Hamilton, Canada
Services provided
Professional Computer Management, an IT managed services company, specialize in IT managed services. They were founded in 1993.
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$5,000+$100 - $149 / hr10 - 49
Services provided
OTE GmbH, an ERP consulting and SI company, focuses on ERP consulting and SI. The company is based in Radolfzell, Germany.
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UndisclosedUndisclosed10 - 49Cebu City, Philippines
Services provided
Based in Cebu City, Philippines, Jinisys Software Inc. Is an ERP consulting and SI company. They provide ERP consulting and SI and were launched in 2008.
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UndisclosedUndisclosed10 - 49Arnsberg, Germany
Services provided
Founded in 1978, Wrede GmbH Softwarekonzepte, a small ERP consulting and SI company, is headquartered in Arnsberg, Germany. Their team provides ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Covington, KY
Services provided
RoveIQ is an IT managed services company. They were launched in 2016 and offer IT managed services.
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Undisclosed< $25 / hrFreelancer
Services provided
DOD IT Solutions. Is a small software development firm headquartered in Tiruchirappalli, India. Their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Yeeld is an other IT consulting and SI company. They were founded in 2022 and offer other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
Founded in 2025, Sama X is an other IT consulting and SI company. The team offers other IT consulting and SI.
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UndisclosedUndisclosed10 - 49
Services provided
10ⁿ Tech is an IT managed services company. They are headquartered in Dubai, United Arab Emirates. Their team specializes in IT managed services.
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$10,000+$100 - $149 / hr50 - 249Tel Aviv-Yafo, Israel
Services provided
Business intelligence company Nogamy Tech Ltd is located in Tel Aviv-Yafo, Israel. Founded in 2011, the team offers BI & big data consulting & SI and AI Agents.
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UndisclosedUndisclosed10 - 49
Services provided
Small Computer Engineering and IT managed services company Hubtech Kenya, is based in Nairobi, Kenya. Their services include Computer Engineering and IT managed services.
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UndisclosedUndisclosedFreelancerMcLean, VA
Services provided
Aadi IT Services, a software development firm, was launched in 2012. The team offers Custom Software Development and Direct Marketing.
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$10,000+$150 - $199 / hr10 - 49
Services provided
MultiMinds is a big data analytics company established in 2014. Their services include BI & big data consulting & SI and Performance Marketing.
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$1,000+$25 - $49 / hr10 - 49Córdoba, Argentina
Services provided
Ploy is a CRM consulting and SI company. The agency is based in Córdoba, Argentina. Their services include CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed2 - 9Longwood, FL
Services provided
Launched in 2009, Insyte Security, a small IT managed services company, is located in Longwood, Florida. Their team provides IT managed services.
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$1,000+< $25 / hr10 - 49Pasig, Philippines
Services provided
Out Force is an Accounting company. Launched in 2019, the team offers Accounting and Architectural Design. The firm is in Pasig, Philippines.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.