Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$1,000+$50 - $99 / hr2 - 9
Services provided
See all 2 projectsHedexo offers web design, development, and business card design services. The overall feedback indicates exceptional communication, timely delivery, and high-quality project management, with clients highlighting Hedexo's ability to surpass expectations and deliver significant value for cost. Multiple reviewers noted the professional interaction and successful completion of web development projects.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Elucomputing is a software development firm. Their team is based in Nigeria and offers Custom Software Development and Web Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a technology company specializing in AI-driven software development and digital transformation, with notable proficiency in creating custom web applications and enhancing operational efficiency. The reviews reflect an overwhelmingly positive reception, with approximately 100% of clients highlighting Notch's dedication, technical expertise, and effective project management. Clients consistently praise their collaborative approach and ability to integrate seamlessly with internal teams.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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$10,000+$50 - $99 / hr50 - 249Jakarta Selatan, Indonesia
Services provided
E-commerce development company Suitmedia is based in Jakarta Selatan, Indonesia. Established in 2009, the team provides E-Commerce Development and IT strategy consulting.
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$25,000+< $25 / hr2 - 9Skopje, North Macedonia
Services provided
Snippet7 is a custom software development company established in 2015. The company focuses on Custom Software Development and Blockchain.
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$1,000+< $25 / hr2 - 9Gurugram, India
Services provided
Vadvice Consulting Services LLP is a Corporate Training & Coaching company. They were launched in 2021, and their services include Corporate Training & Coaching and Business Consulting.
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$1,000+< $25 / hr2 - 9Surat, India
Services provided
Web design company WRT Infotech was founded in 2020. The team offers Web Design and cloud consulting & SI and is located in Surat, India.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Small IT strategy consulting company PowerGrit Advisors Corporation, is based in Mabalacat, Philippines. The team offers IT strategy consulting and Business Consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Almora Tech is a SEO agency. The company is located in Coimbatore, India. Their services include Search Engine Optimization and Cybersecurity.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Cloud consulting & SI company Softgen provides cloud consulting & SI and Custom Software Development. They were launched in 2024.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a specialized Salesforce development company delivering customized solutions in CRM integration and app development. They consistently receive positive feedback for their project management and responsiveness, with 100% of reviews highlighting their expertise in Salesforce and timely delivery. Clients repeatedly commend their practical, solution-oriented approach and efficient communication, making them a reliable partner for Salesforce-related projects.
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$1,000+< $25 / hr2 - 9
Services provided
Shreem Software Solutions is a software development firm. The team offers Custom Software Development and Web Development, and the firm is based in Khargone, India.
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UndisclosedUndisclosed2 - 9Jodhpur, India
Services provided
See all 2 projectsThe Growth Thrive offers a range of digital services including social media marketing, website design, graphics, SEO, and social media optimization. Overall, clients are impressed by their professionalism, timely delivery, and dedication, noting that they deliver effective solutions that generate measurable results. The Growth Thrive is particularly praised for their quick response times and unique, creative ideas.
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$1,000+$25 - $49 / hr10 - 49Crawley, England
Services provided
Union Designers is a website development company launched in 2014. The team provides Web Development and Web Design and is in Crawley, England.
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Undisclosed< $25 / hr2 - 9Alexandria, Egypt
Services provided
6codeways is a web development company. Their small team is in Alexandria, Egypt and offers Web Development and Custom Software Development. The company was founded in 2022.
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$5,000+$150 - $199 / hr2 - 9
Services provided
InHouse, a software development company, is based in Santa Monica, California. They specialize in Custom Software Development and Web Development and were founded in 2021.
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$1,000+$25 - $49 / hr2 - 9Prague, Czech Republic
Services provided
Established in 2016, Simetrio Agency is a branding agency. The agency specializes in Branding and Marketing Strategy.
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$5,000+$200 - $300 / hrFreelancerŁódź, Poland
Services provided
Based in Łódź, Poland, Gamification Consulting is a small Business Consulting company. Their services include Business Consulting and IT strategy consulting.
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$25,000+$25 - $49 / hr1,000 - 9,999Ahmedabad, India
Services provided
See all 1 projectsSilver Touch Technologies offers product development services and has received positive feedback for their timely delivery and dedication. Clients have highlighted their proficiency in meeting deadlines and effective project management, which has contributed to successful product launches.
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UndisclosedUndisclosed10 - 49London, England
Services provided
See all 1 projectsGYANA provides online education focusing on courses like Google Ads and web designing. Reviews highlight their structured project management, clear communication, and cost-effective, comprehensive courses. Overall, clients appreciate the improved user engagement and mobile responsiveness of their projects, though there is a desire for an expanded curriculum, particularly in AI.
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$1,000+$25 - $49 / hr10 - 49
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See all 1 projectsWorkerMan provides outsourcing and staffing services, notably assisting with the development of audiobooks using text-to-speech AI technology. Feedback highlights their efficient and effective onboarding process, adaptability, and responsiveness to client needs. Clients appreciate their value for cost and commitment to continuous improvement, although some noted challenges with understanding candidate backgrounds.
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UndisclosedUndisclosed250 - 999Herndon, VA
Services provided
Idexcel is a web development company. The company is located in Herndon, Virginia. Their team specializes in Web Development and Application Testing.
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$5,000+$100 - $149 / hr50 - 249
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HMB is an ECM consulting and SI company. The team specializes in ECM consulting and SI, and the agency is located in Westerville, Ohio and Westerville, Ohio.
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Undisclosed$100 - $149 / hr50 - 249Bengaluru, India
Services provided
Embitel Technologies is an e-commerce development firm established in 2005. The firm offers E-Commerce Development and IoT development.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
Services provided
Right On Interactive, an Email Marketing company, was established in 2006. The team provides Email Marketing and CRM consulting and SI.
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$10,000+$150 - $199 / hr50 - 249Dallas, TX
Services provided
Located in Dallas, Texas and Noida, India, Plasma Computing Group is a midsize software development company. Their services include Custom Software Development and BI & big data consulting & SI.
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Undisclosed$100 - $149 / hr50 - 249
Services provided
Founded in 1998, basecom is an e-commerce development company. The firm specializes in E-Commerce Development and Web Development, and is midsize.
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$5,000+$25 - $49 / hr50 - 249Barcelona, Spain
Services provided
Contrapunto is an Advertising company. Their midsize team is headquartered in Barcelona, Spain and Madrid, Spain and focuses on Advertising and Direct Marketing. The company was launched in 1974.
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$25,000+$100 - $149 / hr50 - 249Norcross, GA
Services provided
Stratix Corporation is a midsize IT managed services and mobile app development firm in Norcross, Georgia. Their services include IT managed services and Mobile App Development.
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$100,000+$25 - $49 / hr50 - 249Bengaluru, India
Services provided
Midsize custom software development company HashedIn Technologies, is in Bengaluru, India and McLean, Virginia. Their services include Custom Software Development and Mobile App Development.
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$10,000+< $25 / hr50 - 249
Services provided
Testbytes Pvt Ltd, a midsize Application Testing company, is based in Pune, India and Thiruvananthapuram , India. Their services include Application Testing and Application Management & Support.
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UndisclosedUndisclosed250 - 999Mumbai, India
Services provided
Netcore Solutions Pvt Ltd, an Email Marketing company, is headquartered in Mumbai, India. They focus on Email Marketing and IT managed services.
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$1,000+< $25 / hr50 - 249Hants, England
Services provided
ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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$5,000+$25 - $49 / hr250 - 999Amsterdam, Netherlands
Services provided
IT managed services company Levi9 Technology Services is in Amsterdam, Netherlands and Novi Sad, Serbia. Founded in 2005, the team specializes in IT managed services and Custom Software Development.
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$100,000+$300+ / hr250 - 999Boston, MA
Services provided
Maine Pointe LLC is a Business Consulting company. The team focuses on Business Consulting and BI & big data consulting & SI and is based in Boston, Massachusetts.
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UndisclosedUndisclosed50 - 249Charlottesville, VA
Services provided
Geomant is a midsize CRM consulting and SI and software development company. They focus on CRM consulting and SI and Custom Software Development and were founded in 2000.
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$100,000+$150 - $199 / hr10 - 49Edmonton, Canada
Services provided
Yellow Pencil, a web development company, is located in Edmonton, Canada and Vancouver, Canada. They specialize in Web Development and IT managed services and were established in 1996.
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
Services provided
Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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$10,000+$300+ / hr50 - 249New York, NY
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Resolute is an e-commerce development firm. Launched in 2009, the company is in New York, New York. Their team focuses on E-Commerce Development and Mobile & App Marketing.
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$10,000+$150 - $199 / hr10 - 49Manchester, England
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Six & Flow, a CRM consulting and SI company, is located in Manchester, England. The team provides CRM consulting and SI and Digital Strategy.
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$1,000+< $25 / hr50 - 249Rochester, NY
Services provided
Launched in 2008, Wordprax Ltd. Is an Advertising company. The team focuses on Advertising and Branding.
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$10,000+$50 - $99 / hr50 - 249Saonara, Italy
Services provided
Studio Cappello / Digital Marketing is a PPC company. The team specializes in Pay Per Click and Advertising and is in Saonara, Italy and Milano, Italy.
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$5,000+$50 - $99 / hr50 - 249Granada, Spain
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SIDN is a media planning and buying company in Granada, Spain and Pozuelo de Alarcón, Spain. The team focuses on Media Planning & Buying and Digital Strategy.
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$10,000+Undisclosed250 - 999Kochi, India
Services provided
Established in 2005, SBL Knowledge services Ltd is an UX company. The midsize team offers UX/UI Design and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Casablanca, Morocco
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Infomineo is a midsize Casablanca, Morocco-based Market Research company. Their services include Market Research and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Halifax, Canada
Services provided
Based in Halifax, Canada, Outshine is a small Advertising company. Their services include Advertising and Social Media Marketing.
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UndisclosedUndisclosed250 - 999Frisco, TX
Services provided
Brierley is a Marketing Strategy company headquartered in Frisco, Texas and London, England. The team offers Marketing Strategy and CRM consulting and SI.
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Undisclosed$25 - $49 / hr50 - 249Chennai, India
Services provided
Techno Kryon is an IT managed services and website development company. Founded in 1998, the agency specializes in IT managed services and Web Development.
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UndisclosedUndisclosed250 - 999
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Couse5 Intelligence is a big data company. They are in Redmond, Washington and have midsize team. They provide BI & big data consulting & SI and Market Research.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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MessageGears is a Direct Marketing company. Their small team of employees is headquartered in Atlanta, Georgia. Their team specializes in Direct Marketing and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Prague, Czech Republic
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CloverDX is a midsize big data analytics company based in Arlington, Virginia and Prague, Czech Republic. Their services include BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed1,000 - 9,999Miami, FL
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Medusind, a Back Office Outsourcing company, is headquartered in Miami, Florida. Launched in 2002, the team specializes in Back Office Outsourcing and other IT consulting and SI.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.