Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249North Ryde, Australia
Services provided
Content Security is a Cybersecurity company. The midsize North Ryde, Australia-based team offers Cybersecurity and IT managed services. The firm was launched in 2000.
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UndisclosedUndisclosed10 - 49North Sydney, Australia
Services provided
ICT Networks is an IT managed services company founded in 2009. Located in North Sydney, Australia, the team focuses on IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Grange, Australia
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IntegrateIT Australia is an IT managed services company located in Grange, Australia. They offer IT managed services and IT strategy consulting and were launched in 2012.
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UndisclosedUndisclosed10 - 49Arundel, Australia
Services provided
Established in 2004, Mercury IT is an IT managed services and IT strategy consulting company. The team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Osborne Park, Australia
Services provided
Small IT managed services company Bremmar Consulting, is located in Osborne Park, Australia. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Docklands, Australia
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Midsize cloud consulting & SI company Kloud, is based in Docklands, Australia. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Brisbane City, Australia
Services provided
RIoT Solutions, an IT managed services and Cybersecurity company, was established in 2015. The agency offers IT managed services and Cybersecurity.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49North Melbourne, Australia
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Network Overdrive is a small IT managed services company founded in 1999. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Collierville, TN
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Founded in 1998, Net Integration, LLC is a small IT managed services and IT strategy consulting company. Their services include IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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Pure Hacking is a Sydney, Australia-based IT managed services and Cybersecurity company. They offer IT managed services and Cybersecurity and were established in 2002.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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Founded in 2005, Dragonfly Technologies is an IT managed services and Cybersecurity company. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
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IT managed services and Cybersecurity company Kaon Security is in Melbourne, Australia. They offer IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Toowong, Australia
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Service Innovation is a Toowong, Australia-based IT managed services company. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Sparx Solutions is a small IT managed services company. They provide IT managed services and IT strategy consulting and were founded in 2014.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
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Assurance is an IT managed services and Cybersecurity company. They were launched in 2005 and offer IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
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Shearwater Solutions, a midsize Cybersecurity and other IT consulting and SI company, is in Melbourne, Australia. The team provides Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Campbelltown, Australia
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Calvert Technologies, an IT managed services company, was established in 1995. The firm specializes in IT managed services and IT strategy consulting, and is small.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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FooForce is an IT managed services company headquartered in Sydney, Australia. Established in 2002, the team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Mulgrave, Australia
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Emerging IT is an IT managed services company established in 2001. The small team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Perth, Australia
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Asterisk Information Security is a small Perth, Australia-based IT managed services and Cybersecurity company. The team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Canberra, Australia
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Established in 2012, Vault Cloud is a small cloud consulting & SI and IT managed services company. Their team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Canberra, Australia
Services provided
Check Point Software Technologies, Ltd. Is an IT managed services and Cybersecurity company. Launched in 1993, the agency focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Chatswood, Australia
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GA Systems is an IT managed services and Cybersecurity company. The agency is headquartered in Chatswood, Australia. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed250 - 999Campbell, CA
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Saama, a business intelligence company and cloud consulting & SI company, was established in 1997. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9West Perth, Australia
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Domain Digital is a small IT managed services and Cybersecurity company founded in 1996. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Wangara, Australia
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Midsize IT managed services and Cybersecurity company Risk Protect Security Services Pty Ltd, is located in Wangara, Australia. The team provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49North Perth, Australia
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In North Perth, Australia, CBM Corporate is an IT managed services company. They offer IT managed services and IT strategy consulting and were established in 1971.
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UndisclosedUndisclosed50 - 249Morgantown, WV
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Established in 2014, MagnusSoL LLC is a big data company and cloud consulting & SI company. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Fremantle, Australia
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Small IT managed services and Cybersecurity company PERTH SECURITY SERVICES, is headquartered in Fremantle, Australia. The team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Aura Information Security is an IT managed services and Cybersecurity company. The firm is headquartered in Melbourne, Australia. Their team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9South Melbourne, Australia
Services provided
FluidLogic is a small South Melbourne, Australia-based IT managed services and Cybersecurity company. The team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49South Melbourne, Australia
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MailGuard Pty Ltd, an IT managed services and Cybersecurity company, is headquartered in South Melbourne, Australia. Launched in 2001, the team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Winston Hills, Australia
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Navigatum is an IT managed services company located in Winston Hills, Australia. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249South Melbourne, Australia
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IT managed services and Cybersecurity company Senetas Corporation is headquartered in South Melbourne, Australia. The team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
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Cashel Group Consulting Pty Ltd, a Cybersecurity company, was launched in 2015. The team specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Security Infrastructure Solutions is a small IT managed services and Cybersecurity company launched in 2010. Their team provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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Loop Secure is an IT managed services and Cybersecurity company. Their small team is located in Sydney, Australia. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Portsmith, Australia
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Protection Plus Security NQ, an IT managed services and Cybersecurity company, was founded in 2013. The team focuses on IT managed services and Cybersecurity and is located in Portsmith, Australia.
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UndisclosedUndisclosed250 - 999Pyrmont, Australia
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Based in Pyrmont, Australia, Southern Cross Protection is a midsize IT managed services and Cybersecurity company. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Perth, Australia
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Core IT Solutions is an IT managed services company. They are located in Perth, Australia and have small team of experts. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Surry Hills, Australia
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TechSpecialist is an IT managed services company established in 2001. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Kewdale, Australia
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Newtrend IT is an IT managed services company. The Kewdale, Australia-based company specializes in IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Las Cruces, NM
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Amazing Computer Service is an IT managed services and Cybersecurity company based in Las Cruces, New Mexico. They focus on IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Computation Ltd is a big data company and IT strategy consulting company launched in 2001. The small team specializes in BI & big data consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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IGS Solutions Inc, a small CRM consulting and SI and IT strategy consulting company, is based in Toronto, Canada. The team offers CRM consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Symtrex Inc. Is a business intelligence company and IT strategy consulting company launched in 1988. The firm provides BI & big data consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Electric Brain is an IT strategy consulting company founded in 2016. The small team offers IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Tech Fuel Inc. Is an IT managed services and Cybersecurity company in Toronto, Canada. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Located in Toronto, Canada, Cornerstone Technology is a small big data analytics company and IT strategy consulting company. The team provides BI & big data consulting & SI and IT strategy
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UndisclosedUndisclosed10 - 49Gillette, WY
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K2 Technologies is an IT strategy consulting and IT managed services company founded in 2001. Their team specializes in IT strategy consulting and IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.