Simform

BACKGROUND

Please describe your company and position.

I am the Software Development Director of CSI Helsinki Oy

Describe what your company does in a single sentence.

CSI Helsinki Oy develops legal practice management software for law firms and professional service organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• UI/UX Design
• Pen Testing
• Office Add-in Development
• Infrastructure Implementation & Security

SOLUTION

How did you find Simform?

Direct Email by Them

Why did you select Simform over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Simform were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simform was initially hired to implement UX/UI designs for our upcoming product lines across mobile, web, desktop, and office applications. Due to their strong commitment to clients, we later expanded our collaboration to include security testing and office add-in development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully improved UX/UI, enhanced security, met key milestones on time, and received positive client feedback. Additionally, office add-in development is ongoing, further expanding functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simform's project management was highly efficient, with all deliverables made on time. They were very responsive to our needs, with the team actively engaging through Microsoft Teams and daily online meetings for status updates. Team members also posted delay updates in the Teams channel, ensuring transparency. The Customer Success Manager played a key role by promptly arranging new talent when needed and addressing all queries within the same day. Regular meetings with the Customer Success Manager further strengthened our trust in Simform’s commitment to our success.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Simform was their exceptional responsiveness and commitment to our success. They consistently delivered high-quality results on time and demonstrated a proactive approach to addressing our needs. The level of communication was outstanding, with daily updates and quick resolutions to any challenges. Additionally, the Customer Success Manager’s dedication to arranging the right talent and ensuring seamless collaboration truly set them apart. Their ability to adapt and remain flexible throughout the project was also unique and invaluable.

Are there any areas for improvement or something Simform could have done differently?

While our experience with Simform has been very positive, one area for improvement could be further enhancing the documentation and knowledge transfer process. This would ensure a smoother transition and better understanding for all stakeholders when working on complex tasks. However, this is a minor point, and overall, their responsiveness, communication, and commitment to quality have exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the CTO of a sports software company.

Describe what your company does in a single sentence.

Born out of the idea that the world can do better in all aspects of sports and live events – the fan, the game, and the athlete experience – our goal is to create a single technological foundation across all major sports, upon which innovative sports technology and media products can be built.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• Launch a New Website

SOLUTION

How did you find Simform?

Online Search

Why did you select Simform over others?

• High ratings
• Good value for cost

How many teammates from Simform were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was the development of a new website to replace our former homepage. We wanted to roll out a refreshed brand, improved accessibility, and a CMS for content management. The development would be done using Next.js and TypeScript, and the deployment would be done in AWS using the AWS CDK.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of the new website with better branding and ADA compliance as well as the ability for non-engineers to update content easily via CMS.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliveries were made in a timely manner and the team was very responsive to our needs. We had an open channel of communication via Slack and used it to resolve impediments and answer questions daily.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value for the cost of the work is unmatched. Usually "you get what you pay for", but in Simform's case, we've found that we've been able to get excellent quality and support at an incredibly low cost. We've done two projects with them and have been very happy both times.

Are there any areas for improvement or something Simform could have done differently?

Not in particular. We've been very happy in all regards.

BACKGROUND

Please describe your company and position.

I am the Senior Product Designer & Manager of New Home Star

Describe what your company does in a single sentence.

We exist to help builders field the best new home sales team within their markets while building a world-class culture in the process. For our Sales Agents, it means that they have the finest training, tools and resources, and work with some of the best home builders in the industry. For our builder partners, this provides a significant advantage that allows them to outperform their competition in both market share and margin, and gives them the opportunity to scale and grow quickly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• To help enhance our softwares infrastructure, enabling the implementation of a customizable white-label solution.
• To help build and maintain our React Native Mobile App.
• To offer back-end support that allows for seamless scalability.

SOLUTION

How did you find Simform?

• Referral
• Outbound Sales

Why did you select Simform over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Simform were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simform has been instrumental in developing our new React Native mobile application and is actively aiding us in scaling our platform from an internal tool to a SaaS white-label solution. We are eager to see how our partnership evolves and the new opportunities it brings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Simform expertly managed critical features of our React Native mobile app build, executing each with meticulous care and attention to detail. Additionally, they have enhanced our cloud infrastructure, and we are excited about the further improvements and innovations that are currently in development in this space.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They proactively monitored all deadlines and diligently ensured that their responsibilities were completed on schedule.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their eagerness to assist in areas where we lack expertise is invaluable. They readily fill any gaps in our capabilities; they have been instrumental to our present and future success.

Are there any areas for improvement or something Simform could have done differently?

None as of now.

BACKGROUND

Please describe your company and position.

I am the Co-owner of MMS Media LLC

Describe what your company does in a single sentence.

MMS Media LLC developed and is distributing the BetPals app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• Redesign and improve the app functionality
• Establish and improve the AWS servers being used for the app

SOLUTION

How did you find Simform?

Online Search

Why did you select Simform over others?

Company knowledge with app development

How many teammates from Simform were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Simform to perform an initial code audit and transition our app BetPals from the original developer. The second phase of the project was to redesign the user experience on the app and rebuild the app to improve the functionality and remove errors identified in the first release. As part of this project, Simform set-up our AWS environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Transition of the app to our environment 
2. Develop Figma file for the app redesign and improved user experience 
3. Establish AWS environment for testing and production 
4. Rebuild the app and acceptable upload on Google Play and Apple Developer 
5. Link new app to our administrative portal used to monitor the app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simform did a great job on the project management. They set-up weekly catch-up meetings to allow us to monitor the project and respond to questions. Team members updated us daily using Slack and notified us of any blockers to continue the project. Additional emails were also set when additional information was needed. Overall, we were very pleased with the project management and the communication.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Simform team has excellent technical knowledge (e.g. AWS, Flutter, Google Ad Mob, etc.) that we use in our app and was very good at communicating technical items in ways that we as non-technical people could understand.

Are there any areas for improvement or something Simform could have done differently?

None - the team did a great job.

BACKGROUND

Please describe your company and position.

I am an executive at MediaCentric Integration Inc.

Describe what your company does in a single sentence.

We provide outsourced professional services and installation of AV technology to systems integrators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• To develop a platform for project delivery for our field workforce.
• Both Web and Mobile apps.

SOLUTION

How did you find Simform?

Online Search

Why did you select Simform over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Very Responsive to correspondance

How many teammates from Simform were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Scope of the Project was to develop a cloud-based platform for our field workforce that would allow all of our employees and our customers permission set visibility to our mutual projects on a real-time basis as well as archived when completed. Key Deliverables that are still growing and being enhanced: 

• Web Access 
• Mobile Access 
• Offline mode for techs in the field that have limited or no Internet. 
• Project Management 
• Task Management 
• Permission Sets 
• 2 subscription tiers w Billing and a free demo tier. 
• Free access to customers.
• Dashboards with KPI's 
• Reports 
• Picture gallery
• Comments 
• Actions items. 
• Open API integration with Zapier 
• And much more details.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular Sprints with dates and deliverables per sprint that were tracked every 2 weeks. The performance of the product when we used it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Things were generally on time with some delays due to technical difficulties or changes in requirements. They have always been very responsive. Their customer service has been key to us continuing to work with them over 4 years.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to bring in the broad resources needed to accommodate the needs of our entire platform from database, backend,frontend, mobile, and devopps.

Are there any areas for improvement or something Simform could have done differently?

A change in some project members over the years but this was outside of their control. There is always a level of employee attrition at every company. The years after the pandemic have been most challenging for all companies.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO of a software development startup. Our company builds enterprise-based solutions for logistic companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Simform?

We needed support in expanding our technical team, and we contacted Simform to provide software development support that works with our internal team.

SOLUTION

What was the scope of their involvement?

Initially, we conducted workshops with Simform’s team to explain our product, and over time, the team understood the essence of our product and the industry we operate in. Simform provides software developers and other resources that support our team with front- and backend development and cloud architecture and infrastructure. 

We provide Simform with the features that need to be developed, and the team supports us with brainstorming, partner cases, and refining the product features. They’ve taken ownership of understanding and delivering the software product, and the team also assists us in the design and implementation of our landing pages.

Simform uses AWS to work on cloud architecture and implementation. The team works on serverless backend development using Python and frontend development using React, JavaScript, and TypeScript. 

What is the team composition?

We work with two backend engineers and one frontend engineer full-time, and Simform has also assigned a delivery manager and a customer success manager to our project. 

How did you come to work with Simform?

We found Simform through their online presence. Clutch was one of the websites we used to search for potential partners, and Simform was one of the candidates we considered based on their reviews and skills since they had good recommendations. 

We evaluated around 7–8 technical partners, and Simform’s software team had the best skill set we came across and showed professionalism, too. 

How much have you invested with them?

We’ve spent around $70,000 with Simform so far.

What is the status of this engagement?

We started working with Simform in February 2023, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Simform’s support, we’ve developed and released the first version of our product in less than four months — that is a significant win for us. Simform has kept implementing more features after that, delivering an evolved product in seven months, which would’ve taken more time for our team to develop. 

Additionally, every time we require support apart from the team already assigned to our project, Simform assists in finding available resources.

How did Simform perform from a project management standpoint?

We had initially agreed that I’d take care of project management; however, Simform has a better project management team that ensures the development tasks are delivered on time. If there are any anomalies with the development team’s work, Simform’s delivery manager helps us rectify them. For project management, we use Atlassian tools, including Jira and Confluence.

Simform’s customer success manager has impressed us, too, since they ensure a smooth collaboration and quickly address any challenges or issues we encounter. Our primary form of communication with Simform is through weekly or daily video calls on Google Meet, and we also use Slack for regular communication. 

Overall, Simform’s team stays aware and involved in the project deliveries. The team stays connected, which ensures streamlined communication. Simform brings up any potential issues or delays they foresee. 

What did you find most impressive about them?

I’m impressed with Simform’s developers' skill set, which is high compared to their peers. The team is professional and very involved with our project — they think of the product as their own company’s product. Simform challenges our concepts and constantly provides suggestions to improve our work, highlighting the challenges they foresee. 

Are there any areas they could improve?

I can’t think of much for Simform to improve. We initially had a couple of iterations to find the appropriate developers and team members for our project. We would’ve liked this process to be faster; however, I understand this is necessary to find the right team structure — the only process Simform could streamline as we continue working together. 

Do you have any advice for potential customers?

I recommend potential customers take the time and space to evaluate the team members that Simform presents so they know if the team members are the right fit for their project. I also recommend staying connected with Simform’s delivery manager; they help us avoid any misunderstanding and streamline any potential friction, which is one of the team's strongest assets. Staying in constant communication with Simform’s team helps to calibrate the work they deliver and keep improving it constantly. 

BACKGROUND

Please describe your company and position.

I am the Technical Project Manager of a consulting company

Describe what your company does in a single sentence.

We are a digital transformation agency that helps clients create innovative and effective digital experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• Create an native android application

SOLUTION

How did you find Simform?

Online Search

Why did you select Simform over others?

• Great culture fit
• Company values aligned

How many teammates from Simform were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Creating a native mobile application to sell products to customer.
• Deploy a system that can grow and adapt to changing customer, market and business needs.
• Using technology to capture the customer preferences, select systems, and transfer post data.
• Increasing close rates by focusing more on the customer and less on the paperwork.
• Moving off of paper to an engaging digital UX.
• Make it easier to offer and close larger tickets
• Support process variation where needed, like regulatory needs, while promoting sharing of best practices and simplifying successful sales processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timely delivery - Delivering key features on timely manner. 
• Quality - the features were development with quality and had less bugs.
• Communication - the communication with the team was great. They understood the requirements and raised any roadblocks/risks/questions that the team might have.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the items were delivered on time. There were a couple of instances where the timezone difference caused some issues, but the management resolved them and ensured that they did not recur.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to accommodate and be flexible to our needs is impressive

Are there any areas for improvement or something Simform could have done differently?

no, keep doing great work.

BACKGROUND

Please describe your company and position.

I am an executive of an ecommerce company

Describe what your company does in a single sentence.

We are an eCommerce Marketing suite that utilises cutting edge ML and RLseeking to lower the barrier to entry for eCommerce vendors in accessing these technologies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• Scalable expansion of technical operation with customer growth
• Team augmentation and project delivery
• End to end partnership from inception to end of life from a shared value proposition

SOLUTION

How did you find Simform?

Online Search

Why did you select Simform over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Simform were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are engaged with Simform on a long term plan with multiple stages. Initially we worked with Simform on a business analysis problem, and we are now at the stage of team augmentation. In the coming stages Simform's engineers will take learnings from their time embedded with us to lead on fully outsourced development projects. We are also preparing the process for Simform providing branded support engineering resource as our customer base grows

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are on plan with the program with Simform, who were selected due to their philosophy around where the future of outsourcing lies. Our expectation was for them to provide the right people at the right time and show leadership in the partnership. The outcomes we target are being met as we progress through the program. The engineers from Simform have met or exceeded expectations in the work they have delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simform provides all the necessary management resources in a timely and professional manner. All levels of the business relationship have been served and we've been in conversation with senior figures regularly within Simform as we guide the program together

What was your primary form of communication with Simform?

Virtual Meeting

What did you find most impressive or unique about this company?

Simform is the only company we could find that emphasised the issues historically with outsourching, and had clear coherent answers to the question of how to meet these challenges. Upon working with them I can confirm that Simform live up to their billing. We are always looking together at the bigger picture together and they have put their faith in us as we have in them, so we look forward to continuing the journey.

Are there any areas for improvement or something Simform could have done differently?

Simform is a company trying to break the mold in IT outsourcing, and this does not come without its issues. But it would be unfair to pick things out because compared to problems we've had before with outsourcing, things are better. On our side we have not always been able to get things right but both sides adopt the right perspective when this happens and we focus on the end goal.

BACKGROUND

Please describe your company and position.

I am the Principal of an information technology company

Describe what your company does in a single sentence.

We are a startup developing a software solution to manage and handle consumer transactional data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simform to accomplish?

• Develop a "basic" proof of concept (POC) mobile application
• Further enhance the developed POC mobile application

SOLUTION

How did you find Simform?

Clutch Site

Why did you select Simform over others?

• High ratings
• Pricing fit our budget
• Best RFP Response

Describe the scope of work in detail. Please include a summary of key deliverables.

Simform was engaged to develop a basic, POC mobile application with functionality demonstrating the core competency of solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Simform has developed and deployed an IOS and Android (beta) mobile application successfully demonstrating the core competency of the solution. Simform also continues to support refinement and enhancement of the beta deployment at this time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simform has been (and continues to be) responsive to our needs as expressed and timely with overall responses and support. The assigned Project Manager was even replaced at the conclusion and handoff of the initial deliverable. They quickly come up to speed on the project and continue to provide the same great support.

What was your primary form of communication with Simform?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They may *not (as I couldn't *possible "know"), but they certainly make you *feel like they "care" about the functionality you may be trying to implement, problem attempting to solve or just the overall success of the project.

Are there any areas for improvement or something Simform could have done differently?

In a space where we are in "continous" communication, there were (still) some minor instances of, either, assumptions made or mis-understanding/communication which negatively impacted development, timeline and budget. Also operating in defined "Sprints" of design, development and deployment, some of the estimates could maybe be continued to be dialed in.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager for an IT consulting company in the performance management field. We work with a customer base across all industries to provide them with services around their plans, automation processes, and post-deployment support. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Simform?

We needed Simform to create a new solution based on our customer’s requirements.

SOLUTION

What was the scope of their involvement?

Simform has provided us with web development and DevOps services using React and PHP. Currently, our in-house team is implementing the database side using MySQL.

What is the team composition?

Collectively, there’s been 5–10 people working on development, project management, solution architecture, QA, testing, and customer success.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Every person we’ve worked with has been excellent.

How did you come to work with Simform?

My line manager found Simform online and had a conversation with one of the founding members.

How much have you invested with them?

We’ve spent $50,000–$100,000 so far.

What is the status of this engagement?

We started working together in October 2022 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have yet to go live, but Simform has developed our software and it's almost ready for market use. The Simform team is really valuable to us. Our product wouldn’t be possible without them. It would have cost us significantly more if we’d hired our own web development resources.  

How did Simform perform from a project management standpoint?

Simform has delivered on time and on budget.

What did you find most impressive about them?

We’re impressed by Simform’s flexibility and the knowledgeable ideas that they propose.  

Are there any areas they could improve?

No, we’ve been extremely happy with Simform.

Do you have any advice for potential customers?

Try to find a good operating cadence for how releases are implemented. You have to take time to figure out what works and what doesn’t work. Be organized in your planning. Get Simform involved in the project plan. Let them contribute.