Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$10,000+$100 - $149 / hr50 - 249
Services provided
Other Digital Marketing company Bold Orange was founded in 2003. Headquartered in Minneapolis, Minnesota, the team focuses on Other Digital Marketing and Web Design.
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UndisclosedUndisclosed250 - 999Plano, TX
Services provided
Masergy is an IT managed services company established in 2000. Headquartered in Plano, Texas and London, England, the team specializes in IT managed services and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$100 - $149 / hr10 - 49Burnaby, Canada
Services provided
Founded in 1995, Smartt is a small IT managed services company. Their team specializes in IT managed services and Web Development.
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$10,000+$150 - $199 / hr50 - 249Banbury, England
Services provided
Cogent, a midsize branding company, is in Banbury, England and. The team specializes in Branding and CRM consulting and SI.
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$10,000+$150 - $199 / hr50 - 249Walnut Creek, CA
Services provided
In Walnut Creek, California and Bainbridge Island, Washington, Spear Marketing Group is an Email Marketing company. The team specializes in Email Marketing and CRM consulting and SI.
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$10,000+$100 - $149 / hr50 - 249Surry Hills, Australia
Services provided
Start VR, an AR/VR development company, specialize in AR/VR development and Application Management & Support. They were founded in 2015.
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$5,000+$100 - $149 / hr10 - 49Dublin, Ireland
Services provided
FUSIO is a Digital Strategy company. They were launched in 1995 and offer Digital Strategy and IT managed services.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+$25 - $49 / hr50 - 249Dallas, TX
Services provided
Frontline Source Group is a Finance & Accounting Outsourcing (FAO) company founded in 2004. The agency specializes in Finance & Accounting Outsourcing (FAO) and IT managed services, and is midsize.
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$1,000+Undisclosed50 - 249Chennai, India
Services provided
ERP consulting and SI company Besant Technologies specializes in ERP consulting and SI and Staffing. They were established in 2011.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$50,000+$100 - $149 / hr50 - 249Berlin, Germany
Services provided
JustRelate, a website development company, is based in Berlin, Germany. The team focuses on Web Development and Digital Strategy.
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UndisclosedUndisclosed250 - 999Dallas, TX
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Business Consulting company Riveron was founded in 2006. The team specializes in Business Consulting and Accounting and is located in Dallas, Texas.
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UndisclosedUndisclosed50 - 249Atlanta, GA
Services provided
Springbot is a Demand Generation Marketing company. Headquartered in Atlanta, Georgia, the firm was launched in 2012. Their services include Demand Generation Marketing and Direct Marketing.
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UndisclosedUndisclosed50 - 249Marshalltown, IA
Services provided
IT managed services company Mechdyne Corporation is headquartered in Marshalltown, Iowa. They offer IT managed services and AR/VR development and were launched in 1996.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
Services provided
IT managed services company WiredMinds GmbH is based in Stuttgart, Germany. They offer IT managed services.
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UndisclosedUndisclosed50 - 249Bellaire, TX
Services provided
Established in 2003, Rand Group, TX is a midsize custom software development firm and IT managed services company. Their team offers Custom Software Development and IT managed services.
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$100,000+Undisclosed50 - 249Madrid, Spain
Services provided
LOVIS is an ERP consulting and SI and Enterprise App Modernization company established in 1985. The agency focuses on ERP consulting and SI and Enterprise App Modernization.
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UndisclosedUndisclosed1,000 - 9,999Alpharetta, GA
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Innover Digital, a Logistics & Supply Chain Consulting company, offer Logistics & Supply Chain Consulting and BI & big data consulting & SI. They were founded in 2020.
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Undisclosed< $25 / hr10 - 49
Services provided
IT managed services company GoogieHost is in Lucknow, India. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Petah Tikva, Israel
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Smoove.io is a CRM consulting and SI company. The agency is located in Petah Tikva, Israel. Their services include CRM consulting and SI and SMS Marketing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Launched in 2011, SIM-Networks is an IT managed services company. The small team offers IT managed services.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
IBeesoft is an IT managed services company launched in 2011. The team offers IT managed services.
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UndisclosedUndisclosed50 - 249Terrebonne, Canada
Services provided
Founded in 2007, VoIP.ms is an unified communications consulting & SI and answering service company. The midsize team specializes in unified communications consulting & SI and Call Center Services.
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$25,000+$25 - $49 / hr250 - 999Rzeszów, Poland
Services provided
Established in 1999, Ideo Sp. Z o.o. Is a Digital Strategy company. Their services include Digital Strategy and Content Marketing.
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UndisclosedUndisclosed250 - 999
Services provided
Established in 2014, servers.com is a midsize IT managed services company. Their services include IT managed services.
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$1,000+Undisclosed250 - 999New York, NY
Services provided
Founded in 1996, Rimes Technologies is a midsize data analytics company. Their team provides BI & big data consulting & SI and Business Consulting.
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$1,000+$300+ / hr1,000 - 9,999New York, NY
Services provided
Big data company Digital Divide Data is located in New York, New York. They specialize in BI & big data consulting & SI and Robotics Process Automation.
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$1,000+$50 - $99 / hr2 - 9Omaha, NE
Services provided
Small SEO services firm Websnoogie, LLC, is located in Omaha, Nebraska. The team focuses on Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
Founder Shield is a big data analytics company. They were launched in 2012, and their services include BI & big data consulting & SI and Business Consulting.
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UndisclosedUndisclosedFreelancerQuincy, MA
Services provided
Granite Telecommunications is an IT managed services company. The Quincy, Massachusetts-based team offers IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
IT managed services company Petro Sky | Bluestacks Vps is based in Irvine, California. Their services include IT managed services.
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$1,000+< $25 / hr2 - 9Scottsdale, AZ
Services provided
Ps Creative is a branding agency. Headquartered in Scottsdale, Arizona, the agency offers Branding and Search Engine Optimization.
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$10,000+$50 - $99 / hr10 - 49Iași, Romania
Services provided
IColdo, an e-commerce development firm, was launched in 2008. The small team provides E-Commerce Development and Mobile App Development.
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$10,000+$100 - $149 / hr10 - 49Charleston, SC
Services provided
Netrist Solutions, a software development company, was established in 2010. The small team focuses on Custom Software Development and Web Development.
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$10,000+$100 - $149 / hr10 - 49Pool, England
Services provided
N-Coders is a custom software development firm. The team provides Custom Software Development and cloud consulting & SI, and the company is based in Pool, England and England.
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Undisclosed$50 - $99 / hr10 - 49Bratislava, Slovakia
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Launched in 2015, Flowis is an Application Management & Support company. The agency offers Application Management & Support and ERP consulting and SI.
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$10,000+$25 - $49 / hr10 - 49Milano, Italy
Services provided
O&DS is a custom software development firm based in Milano, Italy. They offer Custom Software Development and Web Development.
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UndisclosedUndisclosed10 - 49Edison, NJ
Services provided
Mintex Tech is an IT staff augmentation company located in Edison, New Jersey and Ahmedabad, India. They offer IT staff augmentation and HR Consulting and were founded in 2003.
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$5,000+$25 - $49 / hr10 - 49
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Founded in 2015, DesignCoz is an user experience agency. The small team focuses on UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Umm al-Fahm, Israel
Services provided
Sanapix - Web & Media Services is a social media marketing agency launched in 2010. The team provides Social Media Marketing and Email Marketing and is headquartered in Umm al-Fahm, Israel.
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$10,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Custom software development firm Heptagon Infotech. Is in Ahmedabad, India. Their services include Custom Software Development and E-Commerce Development.
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$10,000+Undisclosed10 - 49Bingham, England
Services provided
SourceCloud Limited is a custom software development firm. Their small team is in Bingham, England. Their services include Custom Software Development and Web Development.
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$25,000+$25 - $49 / hr10 - 49Kyiv, Ukraine
Services provided
SEVENTEAM is a web development company located in Kyiv, Ukraine. They offer Web Development and Mobile App Development and were founded in 2001.
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$1,000+$25 - $49 / hr10 - 49New York, NY
Services provided
Gensoft is a SEO services firm. The New York, New York-based company was launched in 2010. Their team focuses on Search Engine Optimization and UX/UI Design.
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$10,000+$25 - $49 / hr10 - 49
Services provided
VoxturrLabs is a software development firm. Launched in 2018, their team specializes in Custom Software Development and Web Development.
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$10,000+$25 - $49 / hr10 - 49Abuja, Nigeria
Services provided
Market Research company Sevenstar Consultants Limited was established in 2013. The company offers Market Research and Media Planning & Buying, and is small.
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$5,000+< $25 / hr10 - 49Noida, India
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Rirabh Consulting Services LLP, a web development firm, was founded in 2020. Located in Noida, India, the team offers Web Development and IT strategy consulting.
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$10,000+$50 - $99 / hr10 - 49London, England
Services provided
Launched in 2008, SiliconTechnix Uk is a small web design agency. Their services include Web Design and Web Development.
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$1,000+< $25 / hr10 - 49Surat, India
Services provided
Hope Infosys is a cloud consulting & SI company. Their small team of employees is headquartered in Surat, India. Their team offers cloud consulting & SI and IT staff augmentation.
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$1,000+$100 - $149 / hr10 - 49Delhi, India
Services provided
Small web design agency JY Technologies Consulting Pvt Ltd, is located in Delhi, India and دبي, United Arab Emirates. Their services include Web Design and Advertising.
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$1,000+$25 - $49 / hr10 - 49Nashik, India
Services provided
Technokeens is a small software development firm founded in 2014. Their services include Custom Software Development and Search Engine Optimization.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.