Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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$1,000+$50 - $99 / hr50 - 249
Services provided
UNIVIRTUAL is a branding firm. Founded in 1998, the team provides Branding and Web Design. The firm is based in Genève, Switzerland.
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$1,000+$200 - $300 / hr2 - 9Heerenveen, Netherlands
Services provided
ElasticScale is a cloud consulting & SI and DevOps Managed Services company. Established in 2024, the team specializes in cloud consulting & SI and DevOps Managed Services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49
Services provided
BOXX Insurance LLC. Is a Cybersecurity company established in 2018. Their team provides Cybersecurity and Corporate Training & Coaching.
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$1,000+< $25 / hr10 - 49
Services provided
Analytics Benchmark is an IT strategy consulting and Corporate Training & Coaching company. The Hyderabad, India-based team focuses on IT strategy consulting and Corporate Training & Coaching.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Ransomware Help is a Cybersecurity company. Founded in 2018, their team focuses on Cybersecurity.
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$5,000+$150 - $199 / hr250 - 999
Services provided
Titan Technology Corporation is a software development company. Their team is located in Phường 2, Vietnam and provides Custom Software Development and IT strategy consulting.
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$1,000+$50 - $99 / hr50 - 249
Services provided
MeraTalk is an IT strategy consulting company established in 2020. Based in Cranston, California, the team focuses on IT strategy consulting and Call Center Services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$50,000+$200 - $300 / hr50 - 249
Services provided
Founded in 2007, Tag1 is a midsize IT strategy consulting company. Their services include IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed50 - 249
Services provided
HK Hengsheng Runzhi Technology Co., Limited is a business intelligence company. They were launched in 2020 and focus on BI & big data consulting & SI and AI Agents.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed2 - 9
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Small CRM consulting and SI company Groenewold IT Solutions GmbH, is in Leer (Ostfriesland), Germany. The team offers CRM consulting and SI and ERP consulting and SI.
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$1,000+$25 - $49 / hr50 - 249Islamabad, Pakistan
Services provided
Veevo Tech, a CRM consulting and SI company, is located in Islamabad, Pakistan and Peshawar, Pakistan. They offer CRM consulting and SI and IT managed services and were founded in 2012.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Established in 2001, Singleton Labs is an IT managed services company. The firm offers IT managed services and other IT consulting and SI, and is small.
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$5,000+$50 - $99 / hr50 - 249Kyiv, Ukraine
Services provided
ToDo LLC is a midsize ERP consulting and SI company. They specialize in ERP consulting and SI and CRM consulting and SI and were launched in 2022.
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$5,000+$100 - $149 / hr10 - 49
Services provided
Apoio GmbH is a web design agency. They were founded in 2020 and focus on Web Design and UX/UI Design.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Apolo Cybersecurity, a Cybersecurity company, is located in Barcelona, Spain. The team focuses on Cybersecurity and Corporate Training & Coaching.
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$25,000+$50 - $99 / hr10 - 49Shaker Heights, OH
Services provided
Viable Synergy, a small AI development company, is headquartered in Shaker Heights, Ohio. Their services include Artificial Intelligence and AI Consulting.
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UndisclosedUndisclosed250 - 999Tampa, FL
Services provided
In Tampa, Florida and Visakhapatnam, India, SRI Tech Solutions is an IT strategy consulting company. The team focuses on IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed10 - 49
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Kloud 7 is an unified communications consulting & SI company launched in 2012. The agency provides unified communications consulting & SI and Call Center Services.
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$5,000+$25 - $49 / hr250 - 999
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Mobolutions LLC is a CRM consulting and SI company. Their midsize team is in Plano, Texas and Chennai, India. Their services include CRM consulting and SI and ERP consulting and SI.
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$5,000+$25 - $49 / hr1,000 - 9,999
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GroupCOS, an IT strategy consulting company, was launched in 2009. The large team offers IT strategy consulting and Business Consulting.
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Undisclosed$25 - $49 / hr50 - 249
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Sciens software technologies llp is an Advertising company. Their midsize team of employees is headquartered in Hyderabad Telangana , India. Their team focuses on Advertising and Branding.
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$1,000+< $25 / hr2 - 9
Services provided
Based in Haltom City, Texas, Epson Printer Drivers is a small IT managed services company. The team specializes in IT managed services and other IT consulting and SI.
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$100,000+< $25 / hr50 - 249Paramus, NJ
Services provided
IT staff augmentation company Connexions is located in Paramus, New Jersey. Their services include IT staff augmentation and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
Services provided
IT strategy consulting company JANZZ.technology is in Zürich, Switzerland. Founded in 2009, the team provides IT strategy consulting and Custom Software Development.
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$5,000+$100 - $149 / hr250 - 999
Services provided
Qapitol QA Services Pvt. Ltd. Is a midsize Application Testing company launched in 2015. Their services include Application Testing and IT strategy consulting.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2012, Futurelabstechnology is a small Noida, India-based IT strategy consulting company. Their services include IT strategy consulting.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Quaere E-technology is an artificial intelligence company. Headquartered in Lucknow, India, their team focuses on Artificial Intelligence and CRM consulting and SI.
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$10,000+$100 - $149 / hr50 - 249Miami, FL
Services provided
Established in 2009, Netdata Cybersecurity is a Cybersecurity company. The company offers Cybersecurity.
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UndisclosedUndisclosedFreelancer
Services provided
Improvingit is a Cybersecurity company. In Chilliwack, Canada, their small team specializes in Cybersecurity. The firm was established in 2020.
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UndisclosedUndisclosed2 - 9
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Cloud consulting & SI company Tech IP is located in Preston, England. Their services include cloud consulting & SI.
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Undisclosed$25 - $49 / hr10 - 49Koondoola, Australia
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Small Digital Strategy company The Next Rex, is based in Koondoola, Australia. The team focuses on Digital Strategy and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Jupiter, FL
Services provided
Cybersecurity company eSilo was established in 2002. The team offers Cybersecurity.
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$10,000+$50 - $99 / hr50 - 249
Services provided
Sensor Access Technology Ltd. Is a Cybersecurity company founded in 1999. The firm focuses on Cybersecurity and IoT development, and is midsize.
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$5,000+$50 - $99 / hr2 - 9Berlin, Germany
Services provided
Valenta Benelux is an IT managed services company. The Berlin, Germany-based team offers IT managed services and BI & big data consulting & SI.
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$1,000+Undisclosed250 - 999
Services provided
CyberSentriq is a Cybersecurity company established in 2001. The team offers Cybersecurity and is headquartered in Galway, Ireland.
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UndisclosedUndisclosed10 - 49Basildon, England
Services provided
Immervox is an IT strategy consulting company. They are based in Basildon, England and have small team of experts. Their services include IT strategy consulting.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Proportione is a small Digital Strategy company located in Aveiro, Portugal. Their services include Digital Strategy and Search Engine Optimization.
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$25,000+$200 - $300 / hr250 - 999
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Based in Bangkok, Thailand, PP Ontime Company Limited is a custom software development company. They provide Custom Software Development and other IT consulting and SI and were founded in 1998.
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UndisclosedUndisclosed10 - 49
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DarkInvader, a Cybersecurity company, was launched in 2021. The agency provides Cybersecurity, and is small.
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$1,000+$25 - $49 / hr50 - 249
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Concert.io is a CRM consulting and SI company. In Jaipur, India, their team specializes in CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed2 - 9Hemel Hempstead, England
Services provided
Cybersecurity company Security Everywhere Ltd. Is headquartered in Hemel Hempstead, England. They focus on Cybersecurity and were launched in 2020.
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$250,000+Undisclosed250 - 999London, England
Services provided
Acuiti Labs, an IT strategy consulting company, was established in 2015. The agency offers IT strategy consulting and Business Consulting, and is midsize.
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UndisclosedUndisclosed10 - 49Weert, Netherlands
Services provided
AT-Automation is a Digital Engineering company located in Weert, Netherlands and Weert, Netherlands. They focus on Digital Engineering and ERP consulting and SI.
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$50,000+$50 - $99 / hr50 - 249Tallinn, Estonia
Services provided
FINEST AS is a Tallinn, Estonia-based custom software development company. Founded in 2000, the team provides Custom Software Development and IT strategy consulting.
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$250,000+$300+ / hr2 - 9Islaz, Romania
Services provided
DR SOFT SRL is a Cybersecurity company launched in 2009. Their team focuses on Cybersecurity.
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UndisclosedUndisclosed250 - 999Kyiv, Ukraine
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EBS is a Finance & Accounting Outsourcing (FAO) company. Founded in 1998, the agency specializes in Finance & Accounting Outsourcing (FAO) and IT managed services.
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$25,000+$50 - $99 / hr10 - 49Budapest, Hungary
Services provided
Located in Budapest, Hungary and Pécs, Hungary, Splendex is an IT staff augmentation company. Launched in 2016, the team focuses on IT staff augmentation and Custom Software Development.
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$1,000+< $25 / hr10 - 49Indore, India
Services provided
See all 1 projectsDream Cyber Infoway specializes in company portal development, mobile app development, and scorecard application development. Reviews highlight their ability to adapt to changes, meet deadlines, and effectively communicate complex issues. Clients commend their readiness to tackle challenges, making Dream Cyber Infoway a reliable partner for technical projects.
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$1,000+< $25 / hr2 - 9Mumbai, India
Services provided
Aimbeat is a custom software development company. In Mumbai, India and Mumbai, India, the company was established in 2009. Their team offers Custom Software Development and E-Commerce Development.
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Undisclosed< $25 / hr2 - 9Dar es Salaam, Tanzania
Services provided
Winestle Technologies Limited is a Dar es Salaam, Tanzania-based UX company. The team focuses on UX/UI Design and Pay Per Click.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.