Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed50 - 249Woodbridge Township, NJ
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Established in 2003, Intone Networks is a big data company. The company specializes in BI & big data consulting & SI and cloud consulting & SI, and is midsize.
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UndisclosedUndisclosed50 - 249Rochelle Park, NJ
Services provided
Launched in 1994, Essextec is a cloud consulting & SI company. Their team offers cloud consulting & SI and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a versatile software development company specializing in custom software solutions, AI integration, and digital platform enhancement. Reviews highlight their consistent on-time delivery, strong technical expertise, and proactive communication, with over 90% of feedback being positive. Clients frequently commend their ability to align with business goals and adapt to changing needs.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Mobile, AL
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IT managed services company Advantage IT Management is based in Mobile, Alabama. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Colorado Springs, CO
Services provided
Midsize software development firm Cherwell Software, is in Colorado Springs, Colorado. The team specializes in Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Detroit, MI
Services provided
Located in Detroit, Michigan, Detroit IT is a cloud consulting & SI company. Established in 1997, the team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Ypsilanti, MI
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Driven Technology is a small Ypsilanti, Michigan-based IT managed services company. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Shelby Township, MI
Services provided
C-Net Systems is a cloud consulting & SI company established in 1998. In Shelby Township, Michigan, the team provides cloud consulting & SI and IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company specializing in custom software, web development, and business intelligence solutions. They are consistently praised for their strong project management, timely delivery, and clear communication, with over 90% of reviews highlighting their professionalism and responsiveness. Clients appreciate Rare Crew's ability to understand specific business needs and provide tailored, high-quality solutions, with 80% noting their excellent value for cost and attention to detail.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed50 - 249White Marsh, MD
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Kyocera Mid-Atlantic is an IT managed services company. Their midsize team is headquartered in White Marsh, Maryland. Their team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Carmel, IN
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Bell Techlogix is a midsize Carmel, Indiana-based IT managed services company. The team focuses on IT managed services and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a versatile technology services company offering software development, system integration, and project management solutions. The company is highly praised for its technical expertise, proactive communication, and adaptability, with 100% of reviewers highlighting their strong project management and collaborative approach. Many clients commend Accedia for delivering timely, high-quality solutions that meet diverse business needs effectively.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed50 - 249Sellersburg, IN
Services provided
In Sellersburg, Indiana and Springfield, Virginia, Rivera Group is an other IT consulting and SI company. They provide other IT consulting and SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Omaha, NE
Services provided
Teneo - Omaha, an ECM consulting and SI company, is in Omaha, Nebraska. The team offers ECM consulting and SI and IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile IT solutions provider specializing in software development, cloud infrastructure, and data analytics. Reviews highlight their adaptability, effective communication, and high-quality deliverables, with 100% of reviews praising their project management and professionalism. Clients appreciate their cultural fit and ability to exceed expectations, with no areas for improvement noted in any reviews.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
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UndisclosedUndisclosed10 - 49
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Cybersecurity company YMANT was established in 2006. The small team specializes in Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Secure&IT is an IT strategy consulting company. They are based in Madrid, Spain and have midsize team. Their team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Roseville, MN
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Itechra is an IT managed services company. They are headquartered in Roseville, Minnesota, and their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
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Element Technologies, LLC, an IT managed services company, is in Minneapolis, Minnesota. They offer IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Eden Prairie, MN
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Department Q LLC is an IT managed services company founded in 2003. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
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Headquartered in Minneapolis, Minnesota, Zero1zero Innovations is a small IT managed services company. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Minnetonka, MN
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In Minnetonka, Minnesota, IVDesk is a small cloud consulting & SI company. The team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Austin, TX
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Solis Security, a small Cybersecurity company, is in Austin, Texas. The team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Metairie, LA
Services provided
Geocent is a software development firm established in 1992. Their team focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9
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Microsys is a small IT strategy consulting company located in Madrid, Spain. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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ASI, a Cybersecurity company, was established in 2001. The team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249
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Consulting Services is an IT strategy consulting company launched in 2000. The team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Hammond, LA
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Launched in 1972, Barrister Global Services Network is a software development company. The team focuses on Custom Software Development and Call Center Services and is based in Hammond, Louisiana.
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UndisclosedUndisclosed10 - 49Sugar Hill, GA
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Digital Service Consultants is a web design company. Headquartered in Sugar Hill, Georgia, the team provides Web Design and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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Edge Solutions LLC, a cloud consulting & SI company, provide cloud consulting & SI and IT managed services. They were established in 2008.
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UndisclosedUndisclosed2 - 9Douglasville, GA
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TransAmerican Computer Consulting is a cloud consulting & SI company. They are based in Douglasville, Georgia, and their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Gainesville, GA
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I S Consulting, Inc, a cloud consulting & SI company, is located in Gainesville, Georgia. The team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Gainesville, GA
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Halski Systems is a cloud consulting & SI company headquartered in Gainesville, Georgia. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Gainesville, GA
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ATS Tech Solutions, Inc. Is a cloud consulting & SI company. Based in Gainesville, Georgia, the firm was established in 1996. Their team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Salt Lake City, UT
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Wasatch IT Solutions is a Salt Lake City, Utah-based IT managed services company. They provide IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Lilburn, GA
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Zanacore Technologies, a cloud consulting & SI company, is in Lilburn, Georgia. They specialize in cloud consulting & SI and IT strategy consulting and were established in 2000.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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In Alpharetta, Georgia and Jacksonville, Florida, Centrinet is a small cloud consulting & SI company. The team focuses on cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49București, Romania
Services provided
Convex Network is a București, Romania-based IT strategy consulting company. They offer IT strategy consulting and Business Consulting and were founded in 2005.
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UndisclosedUndisclosed2 - 9Newnan, GA
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Newnan Computers, a small cloud consulting & SI company, is in Newnan, Georgia. The team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Keene, NH
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Established in 1993, WorldWide Computer Solutions, a small IT strategy consulting company, is in Keene, New Hampshire. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Valdosta, GA
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Headquartered in Valdosta, Georgia, Onsitefast Inc. Is a cloud consulting & SI company. The team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Winder, GA
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Bradley IT Consulting is a Winder, Georgia-based cloud consulting & SI company. They provide cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Exeter, NH
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2-U Technology is an IT strategy consulting company in Exeter, New Hampshire. They focus on IT strategy consulting and cloud consulting & SI and were established in 2010.
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UndisclosedUndisclosed10 - 49Amherst, NH
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IT strategy consulting company Microtime Computers was founded in 2001. The agency offers IT strategy consulting and cloud consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Salem, NH
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Based in Salem, New Hampshire, Morse Technologies Network Consulting, Inc. - IT is an IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Newmarket, NH
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AMD Communications, Inc. Is an IT strategy consulting company. Their team is in Newmarket, New Hampshire and provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Bradford, VT
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Custom Support, a small big data company, is based in Bradford, Vermont. Their services include BI & big data consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Mount Prospect, IL
Services provided
Business Solutions Group, LLC, an IT managed services company, was founded in 2009. The small team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Recife, Brazil
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Recife Tecnologia is a small cloud consulting & SI company. They specialize in cloud consulting & SI and IT strategy consulting and were established in 2004.
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UndisclosedUndisclosed2 - 9Sheridan, WY
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SCI is a small IT strategy consulting company in Sheridan, Wyoming. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249
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ITC is an IT strategy consulting company established in 2000. The team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
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Launched in 2013, All4Sec is a small IT strategy consulting company. Their team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999
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Mnemo is a Cybersecurity company. They were founded in 2001 and offer Cybersecurity and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Fargo, ND
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NorthStar Technology Group, an IT managed services company, was founded in 2000. The team specializes in IT managed services and cloud consulting & SI.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.6/40.017.4/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
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![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.