Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
TRC Inc. Is an IT strategy consulting company in Los Angeles, California. They specialize in IT strategy consulting and Cybersecurity and were founded in 2015.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Texas Management Group, LLC is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and are in Houston, Texas.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249Fort Washington, PA
Services provided
Launched in 1981, Amtech Software is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Fresno, CA
Services provided
IT strategy consulting company BCT Consulting, Inc. Offers IT strategy consulting and IT managed services. They are based in Fresno, California and San Jose, California.
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UndisclosedUndisclosed2 - 9Greenacres, FL
Services provided
South Florida IT Consulting is a Greenacres, Florida-based IT strategy consulting company. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Houston, TX
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IT strategy consulting company TXTechnology Group was launched in 2016. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Crowley, TX
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IT Management Source is an IT strategy consulting company. Their small team is in Crowley, Texas. Their team offers IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosedFreelancerNew Rochelle, NY
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WIFI RESCUE LLC is an IT managed services company founded in 2018. The firm focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Waco, TX
Services provided
Headquartered in Waco, Texas, Lean On Me I.T. Is a small IT strategy consulting company. The team offers IT strategy consulting and Cybersecurity.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed2 - 9Tallahassee, FL
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IOWISE, an IT strategy consulting company, was established in 2019. The small team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Cincinnati, OH
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In Cincinnati, Ohio, Managed IT Services Cincinnati is an IT strategy consulting company. The team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
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Based in Cincinnati, Ohio, Protechs IT Solutions is an IT strategy consulting company. They focus on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Franklin Township, NJ
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IT strategy consulting company Melillo Consulting offers IT strategy consulting and BI & big data consulting & SI. They are headquartered in Franklin Township, New Jersey and New York, New York.
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UndisclosedUndisclosed50 - 249Byron, GA
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In Byron, Georgia, AdvanTech is an IT strategy consulting company. Founded in 2015, the team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Tyrone, GA
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Alltek Holdings, a small IT strategy consulting company, is based in Tyrone, Georgia. The team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9
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Managed Business Group is an IT strategy consulting company. The Johns Creek, Georgia-based team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Bellevue, WA
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C2S Technologies, Inc. Is an IT strategy consulting company. Founded in 2005, the firm offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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Corporate IT Solutions, Inc., an IT strategy consulting company, specialize in IT strategy consulting and cloud consulting & SI. They were launched in 1999.
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UndisclosedUndisclosed50 - 249Herndon, VA
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Windward Consulting is an IT strategy consulting company. Headquartered in Herndon, Virginia, the agency provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosedFreelancer
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Christina Savage, LLC is an IT strategy consulting company. They offer IT strategy consulting and cloud consulting & SI and were launched in 2016. The company is headquartered in Arvada, Colorado.
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UndisclosedUndisclosed50 - 249Scottsdale, AZ
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IT strategy consulting company Arizona Business Technology Solutions offers IT strategy consulting and Cybersecurity. They are located in Scottsdale, Arizona.
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UndisclosedUndisclosed2 - 9Phoenix, AZ
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Elite Managed Services is an IT strategy consulting company. Their small team is based in Phoenix, Arizona. Their team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Mesa, AZ
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Based in Mesa, Arizona, BlueKey IT Services is a small IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Tempe, AZ
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Document Technologies / Managed IT Services is an IT strategy consulting company. Their small team is in Tempe, Arizona. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Reading, PA
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Launched in 2005, Laughing Rock Technology, LLC is a Cybersecurity company. The small team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49New York, NY
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Cybersecurity company Xperteks Computer Consultancy, Inc. Is in New York, New York. They focus on Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Hummelstown, PA
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PRISMWORKS TECHNOLOGY, an IT strategy consulting company, was launched in 2002. The small team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49New York, NY
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Krantz Secure Technologies is a cloud consulting & SI company. The New York, New York-based company specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Reading, PA
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Small Cybersecurity company Watchkeep, is headquartered in Reading, Pennsylvania. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Hobe Sound, FL
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WOM Technology Management Group is an IT managed services company based in Hobe Sound, Florida. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Founded in 1994, Advanced Automation, Inc. Is a small Cybersecurity company. Their team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Proda Technology is a Cybersecurity company. Established in 2011, their team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49New Philadelphia, OH
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Small Cybersecurity company Pioneer-360, is headquartered in New Philadelphia, Ohio. The team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49DeSoto, TX
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Bastet Partners is a Cybersecurity company in DeSoto, Texas. Established in 2011, the team specializes in Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Lewisville, TX
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Oversee My IT is a Cybersecurity company. Launched in 1997, the team provides Cybersecurity and cloud consulting & SI. The company is in Lewisville, Texas.
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UndisclosedUndisclosed50 - 249
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Launched in 1996, AIM Services Inc is a midsize IT managed services company. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Fort Worth, TX
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Founded in 1992, BrevAll Technologies, Inc. Is a Cybersecurity company. The midsize team specializes in Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Clarksville, TN
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Founded in 2001, DEVsource Technology Solutions is a small web design company. Their services include Web Design and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Plano, TX
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Fornida is a Cybersecurity company. Launched in 2012, their team offers Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Cybersecurity company JPtheGeek is in Indianapolis, Indiana. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Torrance, CA
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Logic Technology Consulting Group is an IT strategy consulting company. The Torrance, California-based firm was founded in 2016. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Overland Park, KS
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Based in Overland Park, Kansas, Trident Cybercloud, Inc. Is a Cybersecurity company. Founded in 2020, the team offers Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Prairie Village, KS
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Weber TC is a Cybersecurity company founded in 2003. Headquartered in Prairie Village, Kansas, the team specializes in Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Arlington, VA
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IT strategy consulting company The Open Geospatial Consortium (OGC) is in Arlington, Virginia and London, England. They offer IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Santa Clara, CA
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ATMECS Global Inc is a Market Research company. They provide Market Research and BI & big data consulting & SI and were established in 2013.
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UndisclosedUndisclosed50 - 249Hanover, MD
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Alliance Technology Group is a big data company. The Hanover, Maryland-based team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
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Midsize cloud consulting & SI company LAB3 Pty Ltd, is based in Melbourne, Australia. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Southbank, Australia
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Cube Networks, an IT managed services company, was launched in 2010. They offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Lmaniya Group LLC is a big data company. They are based in Orlando, Florida, and their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Naperville, IL
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EnnVee is a CRM consulting and SI company. The team specializes in CRM consulting and SI and ERP consulting and SI and is headquartered in Naperville, Illinois.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.