Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Capa8 is a small IT strategy consulting company headquartered in Ciudad de México, Mexico. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Clouzzy Technologies is an IT strategy consulting company established in 2015. The team provides IT strategy consulting and cloud consulting & SI and is headquartered in Ciudad de México, Mexico.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Services provided
CLOUD IT is an IT strategy consulting company founded in 2010. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Panamá, Panama
Services provided
Small IT strategy consulting company IT JETS & Co., is in Panamá, Panama. The team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Tel Aviv-Yafo, Israel
Services provided
In Tel Aviv-Yafo, Israel, Radware is an IT strategy consulting company. They specialize in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999
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Midsize IT strategy consulting company DahuaTechnologyLatam, is in Ciudad de México, Mexico. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Caracas, Venezuela
Services provided
Consorcio Unplugged C.A. Is an IT strategy consulting company. The Caracas, Venezuela-based agency was launched in 2000. Their team provides IT strategy consulting and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
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IT strategy consulting company Corporación ISC Bunker Ramo de Venezuela, C. A. Was launched in 1986. The team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Caracas, Venezuela
Services provided
CyberTech Projects, an IT strategy consulting company, was founded in 2000. The agency offers IT strategy consulting and Cybersecurity, and is small.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
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DBAccess is an UX company. Founded in 1988, the company is headquartered in Caracas, Venezuela. Their team offers UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Caracas, Venezuela
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Intecsus Technologies, C.A., an IT strategy consulting company, is located in Caracas, Venezuela. Founded in 2011, the team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
Services provided
Logica Sistemas, C.A. Is an IT strategy consulting company launched in 1985. The team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
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N.C.G. Network Consulting Group, S. A. Is a midsize Caracas, Venezuela-based IT strategy consulting company. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Caracas, Venezuela
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OPENLINK VE is a small IT strategy consulting company established in 1994. Their team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Caracas, Venezuela
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Panda ID Soluciones is an IT strategy consulting company located in Caracas, Venezuela. The team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Caracas, Venezuela
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IT strategy consulting company T&I Sinergia, C.A. Was established in 2011. The team focuses on IT strategy consulting and IT managed services and is in Caracas, Venezuela.
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UndisclosedUndisclosed10 - 49Panamá, Panama
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Tecnología Altermedios MSS Venezuela, C.A. Is an IT strategy consulting company. Launched in 2004, their team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Caracas, Venezuela
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TECHPRE®️ is an IT strategy consulting company. The team is in Caracas, Venezuela, and their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
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Established in 2006, COSI is an IT strategy consulting company. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Quito, Ecuador
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BusinessWare - ComplianceServ is an IT strategy consulting company. Their midsize team is located in Quito, Ecuador. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Culiacán Rosales, Mexico
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TECNIKA, a small Cybersecurity company, is in Culiacán Rosales, Mexico and Los Mochis, Mexico. The team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Quito, Ecuador
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Decisión c.a is an IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and were launched in 1976. The company is headquartered in Quito, Ecuador.
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UndisclosedUndisclosed10 - 49Quito, Ecuador
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Denarius is a cloud consulting & SI company located in Quito, Ecuador. The team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Quito, Ecuador
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IT strategy consulting company Emagic provides IT strategy consulting and cloud consulting & SI. They are based in Quito, Ecuador.
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UndisclosedUndisclosed10 - 49Quito, Ecuador
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GMS Seguridad de la Información is a Cybersecurity company launched in 1978. The firm provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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In Bogotá, Colombia, ITIS Support Ltda is a cloud consulting & SI company. They offer cloud consulting & SI and CRM consulting and SI and were founded in 1999.
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UndisclosedUndisclosed10 - 49Medellín, Colombia
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Logservis SAS is an IT managed services company. Based in Medellín, Colombia, their small team focuses on IT managed services and IT strategy consulting. The firm was established in 2016.
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UndisclosedUndisclosed10 - 49Shanghai, China
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FlyingNets Information Technology Co, Ltd. Is a cloud consulting & SI company. Their team is headquartered in Shanghai, China and offers cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Cali, Colombia
Services provided
PACIFIC HEALTH SOLUTIONS S.A.S, an IT strategy consulting company, was launched in 2009. They provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Cali, Colombia
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Calipso S.A. Is an IT strategy consulting company launched in 1997. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
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Capatech S.A.S Soluciones Informáticas is an IT strategy consulting company. Their small team is located in Envigado, Colombia. Their team focuses on IT strategy consulting and cloud consulting &
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Clouxter is a cloud consulting & SI company. The team focuses on cloud consulting & SI and IT managed services and is located in Bogotá, Colombia.
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UndisclosedUndisclosed250 - 999Cali, Colombia
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Siesa is an IT strategy consulting company. The agency is in Cali, Colombia. Their team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Quito, Ecuador
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Cobiscorp is an IT strategy consulting company. The Quito, Ecuador-based agency was founded in 1953. Their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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In Bogota, Colombia, Ci2 - Compañía Internacional de Integración is a midsize IT strategy consulting company. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Bogotá, Colombia
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DIGITALWARE is an IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI and is based in Bogotá, Colombia.
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UndisclosedUndisclosed10 - 49Shelton, CT
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IT strategy consulting company Performance Improvement Partners is headquartered in Shelton, Connecticut. The team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Five Strategy is an IT strategy consulting company headquartered in Bogotá, Colombia. They offer IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Lanham, MD
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EZRA Technologies, Inc. Is an IT strategy consulting company. They provide IT strategy consulting and Cybersecurity and were founded in 2000.
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UndisclosedUndisclosed50 - 249Alexandria, VA
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World Services LLC of Virginia is a cloud consulting & SI company launched in 2010. In Alexandria, Virginia, the team specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Reston, VA
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Raft is an IT strategy consulting company. Launched in 2007, the agency is in Reston, Virginia. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Aurora, IL
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Feinberg & York Inc is an IT strategy consulting company. They are in Aurora, Illinois and have small team of experts. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Herndon, VA
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IP Network Solutions is a cloud consulting & SI company. The Herndon, Virginia-based company was launched in 2003. Their team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Beijing, China
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Suirui Group Co., Ltd. Is a Beijing, China-based IT strategy consulting company. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Shanghai, China
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Hand Enterprise Solutions Co., Ltd., a large IT strategy consulting company, is in Shanghai, China. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Xiangtan, China
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TROILA Technology Co., Ltd., a cloud consulting & SI company, was founded in 2009. The team provides cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Springfield, VA
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West 4th Strategy, LLC, an IT strategy consulting company, was founded in 2011. They provides IT strategy consulting and Cybersecurity.
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$1,000+$25 - $49 / hrFreelancerTaguig, Philippines
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Kumit IT Solutions is a Taguig, Philippines-based cloud consulting & SI company. They provide cloud consulting & SI and Custom Software Development and were launched in 2021.
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UndisclosedUndisclosed50 - 249Sioux Falls, SD
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Connecting Point is a midsize cloud consulting & SI company based in Sioux Falls, South Dakota and Watertown, South Dakota. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999Roma, Italy
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IT strategy consulting company Topnetwork S.p.A. Is in Roma, Italy. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.