Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Wilmington, DE
Services provided
IT Integrity is a small software development company. Established in 2014, the team provides Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Newark, DE
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Small cloud consulting & SI company DMC Technologies, is in Newark, Delaware. Their services include cloud consulting & SI and IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Failsworth, England
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Fingertip Solutions, a cloud consulting & SI company, offer cloud consulting & SI and IT managed services. They were founded in 2005.
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UndisclosedUndisclosed2 - 9Miami, Australia
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Headquartered in Miami, Australia, GREENDATA is a small cloud consulting & SI company. The team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Mesa, AZ
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ITDR Business Solutions, LLC, a cloud consulting & SI company, is headquartered in Mesa, Arizona. The team focuses on cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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Headquartered in Atlanta, Georgia, iCare Technology Geeks is a cloud consulting & SI company. Launched in 2010, the team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9North Miami, FL
Services provided
Empower I.T. Group, an IT managed services company, was launched in 2011. The small team focuses on IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Alpharetta, GA
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DynaSys is an IT strategy consulting company. Their small team is based in Alpharetta, Georgia. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Winter Park, FL
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RB Advisory, LLC is an IT strategy consulting company. Founded in 2016, their team specializes in IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed2 - 9Henderson, NV
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Strategic Intent Consulting Group, Inc., an IT strategy consulting company, is based in Henderson, Nevada and Murrieta, California. They focus on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Gaithersburg, MD
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IT strategy consulting company Elev8 Cloud Technologies offers IT strategy consulting and cloud consulting & SI. They were founded in 2018.
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UndisclosedUndisclosed2 - 9Newark, DE
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Private Matrix is a small IT strategy consulting company based in Newark, Delaware. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Torrance, CA
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Located in Torrance, California, Aditi Group, Inc. Is a small IT strategy consulting company. The team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Orange, CA
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Cybernova Tech Consulting, an IT strategy consulting company, was launched in 2014. The firm specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9San Diego, CA
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Launched in 1999, San Diego Computer Consulting is a small San Diego, California-based IT strategy consulting company. Their team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Jacksonville, FL
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Total Business Systems is a small Cybersecurity company established in 1991. Their team specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Richmond Hill, Canada
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Its2ACE is a small Toronto, Canada-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Richmond, VA
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Strategic Technology, Inc. Is an IT strategy consulting company based in Richmond, Virginia. Founded in 2001, the team provides IT strategy consulting and Cybersecurity.
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$1,000+$150 - $199 / hr2 - 9
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See all 1 projectsMSP Match offers services in website design, managed desktop, and IT support, including equipment and vendor management. The reviews highlight their strong project management skills, timely delivery, and alignment with client values. Clients find MSP Match impressive for their exceptional care and ease of collaboration, with no noted areas for improvement, indicating overall satisfaction.
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UndisclosedUndisclosed2 - 9Muscat, Oman
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Small website development company Enbaar Technology Services, is based in Muscat, Oman. The team offers Web Development and Mobile App Development.
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$5,000+$25 - $49 / hr2 - 9Panamá, Panama
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P&M Partners, a Digital Strategy company, was established in 2018. The team focuses on Digital Strategy and IT strategy consulting.
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Undisclosed$200 - $300 / hr2 - 9
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Troy Mobility, Inc., an IT strategy consulting company, was launched in 2010. The firm provides IT strategy consulting and cloud consulting & SI, and is small.
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$25,000+$50 - $99 / hr2 - 9
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EXPLORio, an IT strategy consulting company, was established in 2011. The agency provides IT strategy consulting and Cybersecurity.
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$1,000+$50 - $99 / hr2 - 9
Services provided
IT strategy consulting company Code Group Solutions specializes in IT strategy consulting and cloud consulting & SI. They are located in Gurabo, Puerto Rico.
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$1,000+Undisclosed50 - 249
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CRM consulting and SI company KlikNGo | Loyalty Management Solution specializes in CRM consulting and SI and BI & big data consulting & SI. They were established in 2024.
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$1,000+$200 - $300 / hr2 - 9
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Noble Global Services is a small Elkins Park, Pennsylvania-based Cybersecurity company. The team provides Cybersecurity and IT managed services.
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$1,000+$25 - $49 / hr2 - 9Gumanpura, India
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Founded in 2024, OpsStation is a small IT strategy consulting company. Their team focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+Undisclosed2 - 9Chicago, IL
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Lynxgard Industries is a Cybersecurity company. Their team is headquartered in Chicago, Illinois and provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Stewartstown, PA
Services provided
Piccone IT Consulting, LLC is an IT managed services company launched in 2002. The team provides IT managed services and Cybersecurity.
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$5,000+$50 - $99 / hr10 - 49Zagreb, Croatia
Services provided
Headquartered in Zagreb, Croatia, Appliment is a small CRM consulting and SI company. Their services include CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed50 - 249
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TechBlocks, a CRM consulting and SI company, was established in 2007. The midsize team offers CRM consulting and SI and ECM consulting and SI.
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$5,000+$100 - $149 / hr2 - 9München, Germany
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Located in München, Germany and Berlin, Germany, Salesfive is a CRM consulting and SI company. They provide CRM consulting and SI and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr2 - 9Vero Beach, FL
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TechOps Partners is a CRM consulting and SI company. Their small team is located in Vero Beach, Florida. Their team offers CRM consulting and SI and IT managed services.
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$1,000+$50 - $99 / hr2 - 9Dallas, TX
Services provided
Stellar Lift Consulting is a Dallas, Texas-based business intelligence company. Their services include BI & big data consulting & SI and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
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Xiro, an IT strategy consulting company, focus on IT strategy consulting and IT managed services. They were launched in 2020.
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$5,000+< $25 / hr2 - 9T'bilisi, Georgia
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Founded in 2015, clouddesk, a small IT strategy consulting company, is headquartered in T'bilisi, Georgia. Their services include IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9
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Carbon Helix is a Bloemfontein, South Africa-based cloud consulting & SI company. They provide cloud consulting & SI and IT managed services and were launched in 2022.
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Undisclosed$100 - $149 / hr2 - 9Wiggins, CO
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Launched in 2023, ZeroLimit Consulting is a small IT managed services company. Their services include IT managed services and IT strategy consulting.
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$5,000+$150 - $199 / hr2 - 9Vancouver, Canada
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ITED Consultant Inc. Is a Vancouver, Canada-based Cybersecurity company. Their services include Cybersecurity and IT strategy consulting.
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Undisclosed$25 - $49 / hr2 - 9Bucaramanga, Colombia
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SERVISISTEMASREMOTOS COLOMBIA, a Cybersecurity company, was established in 2014. The team provides Cybersecurity and IT managed services.
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$5,000+$150 - $199 / hr2 - 9Gaithersburg, MD
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Big data analytics company xop.ai was established in 2022. The company offers BI & big data consulting & SI and IT strategy consulting, and is small.
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$5,000+$100 - $149 / hr2 - 9Cedar Grove, NJ
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Founded in 2022, Accessiblu, LLC is an IT strategy consulting company. Their team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Honolulu, HI
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Headquartered in Honolulu, Hawaii, Maika'i Consulting Solutions is a Cybersecurity company. Their services include Cybersecurity and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9Cheverly, MD
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Cy-Threat SOLN is a Cybersecurity company established in 2018. The team focuses on Cybersecurity and IT strategy consulting and is in Cheverly, Maryland and Phoenix , Maryland.
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$5,000+Undisclosed2 - 9Plovdiv, Bulgaria
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ArmadilCo LTD is a Cybersecurity company. The Plovdiv, Bulgaria-based company was established in 2020. Their services include Cybersecurity and IT strategy consulting.
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$1,000+< $25 / hr2 - 9Mumbai, India
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Techsocium Technologies, an IT managed services company, is located in Mumbai, India and Wilmington, Delaware. The team focuses on IT managed services and cloud consulting & SI.
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$1,000+$50 - $99 / hr2 - 9Indore, India
Services provided
Founded in 2024, GrowthFusion Consultancy LLP is a small Garden City, Idaho-based CRM consulting and SI company. Their team offers CRM consulting and SI and IT strategy consulting.
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$1,000+$50 - $99 / hr2 - 9
Services provided
StratusWare is a cloud consulting & SI company. Their team is located in Orlando, Florida. The firm provides cloud consulting & SI and DevOps Managed Services.
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$5,000+$100 - $149 / hr2 - 9
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Located in , sProcess is a small IT strategy consulting company. The team offers IT strategy consulting and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9
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In Dublin , Ireland, TechNext Consultancy Limited is a cloud consulting & SI company. They provide cloud consulting & SI and ERP consulting and SI and were launched in 2023.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
What Businesses Need To Know About Data Security & AI in 2026
SMBs are investing more in data security as AI-driven threats rise. Here’s how IT teams are guarding important data and adapting to new dangers.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.