Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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Undisclosed$100 - $149 / hr2 - 9
Services provided
Small cloud consulting & SI company The TechNicole Plug, is in Chicago, Illinois. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Kraven IT is a cloud consulting & SI company launched in 2003. The agency specializes in cloud consulting & SI and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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$75,000+$50 - $99 / hr2 - 9
Services provided
Kenzo Infotech, a cloud consulting & SI company, is based in Southampton Township, New Jersey. The team provides cloud consulting & SI and Cybersecurity.
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Undisclosed$50 - $99 / hr2 - 9
Services provided
IT strategy consulting company Codevoria was established in 2025. The team specializes in IT strategy consulting and cloud consulting & SI and is headquartered in Pune, India.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Ordinary Tech is an IT strategy consulting company in Toronto, Canada. They provide IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Launched in 2020, WIT is a small IT strategy consulting company. Their team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Ottawa, Canada
Services provided
4UIT Inc., a Cybersecurity company, was established in 2025. They provides Cybersecurity and IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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$1,000+$150 - $199 / hr2 - 9
Services provided
Small IT strategy consulting company Vaelis IT, is located in Warriewood, Australia. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Seltech IT Services Ltd is a cloud consulting & SI company. They were founded in 2011 and focus on cloud consulting & SI and Cybersecurity.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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$1,000+< $25 / hr2 - 9Pune, India
Services provided
Pijunity Technology OPC Private Limited, an IT strategy consulting company, was launched in 2025. The team offers IT strategy consulting and Cybersecurity.
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$1,000+$25 - $49 / hr2 - 9
Services provided
CyberJo is a small IT strategy consulting company in Cape Town, South Africa. The team focuses on IT strategy consulting and Cybersecurity.
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$5,000+$25 - $49 / hr2 - 9
Services provided
IT managed services company Wondertech Service was founded in 2023. In Sfax, Tunisia, the team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
Services provided
Total Recall System LLC is an IT strategy consulting company. Based in Houston, Texas, the firm was launched in 2024. Their services include IT strategy consulting and BI & big data consulting & SI.
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Undisclosed$150 - $199 / hr2 - 9
Services provided
Rydel Group is a Kelvin Grove, Australia-based IT strategy consulting company. The team provides IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2021, SerenIT LLC is an IT strategy consulting company. The firm focuses on IT strategy consulting and Cybersecurity, and is small.
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$1,000+$50 - $99 / hr2 - 9Inverurie, Scotland
Services provided
Abersecure, an IT managed services company, is based in Inverurie, Scotland. Their services include IT managed services and Cybersecurity.
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$5,000+$100 - $149 / hr2 - 9Houston, TX
Services provided
Established in 2003, Effective Integrations is an IT managed services company. The team offers IT managed services and Building Security Services.
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$1,000+$50 - $99 / hr2 - 9
Services provided
ABSmiley ICT Consulting Limited is an IT managed services company. They were founded in 2025, and their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
Services provided
Meridian Cyber Logic is a Minneapolis, Minnesota-based Compliance Consulting company. Their services include Compliance Consulting and IT strategy consulting.
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$10,000+$50 - $99 / hr50 - 249
Services provided
See all 3 projectsAltarey specializes in web application development, performance optimization, and project management, particularly utilizing technologies like React and Node.js. Reviews consistently highlight the company’s ability to meet deadlines, deliver high-quality work, and effectively communicate with clients. Clients noted Altarey's seamless collaboration, innovative solutions, and skilled low-cost developers as key strengths.
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UndisclosedUndisclosed2 - 9Frisco, TX
Services provided
Launched in 2025, General David, LLC is a small Cybersecurity company. Their services include Cybersecurity and IT strategy consulting.
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$10,000+$100 - $149 / hr2 - 9Greenslopes, Australia
Services provided
Itopia is an IT managed services company. They offer IT managed services and IT strategy consulting and were launched in 2000.
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$5,000+$100 - $149 / hr2 - 9Katy, TX
Services provided
Carrion Solutions is a cloud consulting & SI company founded in 2017. Their services include cloud consulting & SI and IT managed services.
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$1,000+$150 - $199 / hr2 - 9
Services provided
Founded in 2004, QPC Security, a small Cybersecurity and IT managed services company, is located in. Their team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
Services provided
DC2Vue is a cloud consulting & SI company launched in 2011. The team focuses on cloud consulting & SI and CRM consulting and SI.
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$1,000+$150 - $199 / hr10 - 49Tulsa, OK
Services provided
NSN Management is a small Tulsa, Oklahoma-based IT strategy consulting and cloud consulting & SI company. The team focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
ChekitAnaa LLC, a small cloud consulting & SI company, is based in Alpharetta, Georgia and Ahmedabad, India. The team offers cloud consulting & SI and CRM consulting and SI.
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$5,000+< $25 / hr10 - 49South Tangerang, Indonesia
Services provided
Software development company Allbest Solusi Sistem was founded in 2015. The team provides Custom Software Development and Web Development.
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$1,000+$25 - $49 / hr10 - 49Richmond Hill, Canada
Services provided
Right TechSol Inc is an IT managed services company. They were founded in 2015 and provide IT managed services and IT strategy consulting.
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$1,000+$100 - $149 / hr10 - 49San Diego, CA
Services provided
InfoTechSVP is an IT managed services company. The company is headquartered in San Diego, California. Their team offers IT managed services and IT staff augmentation.
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Undisclosed$25 - $49 / hr50 - 249Bangkok, Thailand
Services provided
Neversitup Software is a custom software development company. They are headquartered in Bangkok, Thailand. Their team offers Custom Software Development and Mobile App Development.
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$1,000+$100 - $149 / hr2 - 9Beaverton, OR
Services provided
Meta Technology Solutions, LLC is an IT managed services company. Launched in 2012, the team provides IT managed services and BI & big data consulting & SI.
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Undisclosed$150 - $199 / hr2 - 9Anchorage, AK
Services provided
Ampersand is an IT managed services company established in 1999. The team focuses on IT managed services and Cybersecurity.
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$1,000+$150 - $199 / hr2 - 9Canberra, Australia
Services provided
SOLVit Network Support is an IT managed services company founded in 2006. Based in Canberra, Australia, the team provides IT managed services and cloud consulting & SI.
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Undisclosed$50 - $99 / hr2 - 9Manalapan Township, NJ
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Exine, an IT managed services company, was established in 2024. Based in Manalapan Township, New Jersey, the team offers IT managed services and IT strategy consulting.
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Undisclosed$100 - $149 / hr2 - 9Greenfield, IN
Services provided
SiteTech, an IT managed services company, was founded in 2000. The company focuses on IT managed services and IT strategy consulting, and is small.
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$5,000+$50 - $99 / hr50 - 249McLean, VA
Services provided
See all 1 projectsJanBask is a US-based AI and Technology Consulting company helping organizations accelerate digital transformation through Artificial Intelligence, Salesforce, Cloud, DevOps, Enterprise
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Undisclosed$150 - $199 / hr50 - 249Schaumburg, IL
Services provided
Ascent Innovations LLC is an ERP consulting and SI company. Founded in 2009, the company focuses on ERP consulting and SI and Cybersecurity.
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Undisclosed$25 - $49 / hr50 - 249Mumbai, India
Services provided
Gray Matrix is an IT strategy consulting company launched in 2003. The firm focuses on IT strategy consulting and BI & big data consulting & SI.
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Undisclosed$25 - $49 / hr50 - 249Thiruvananthapuram, India
Services provided
Bizzon Info Solutions ( B-On), a custom software development company, focuses on Custom Software Development and BI & big data consulting & SI. The company is in Thiruvananthapuram, India.
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$5,000+$150 - $199 / hr50 - 249King of Prussia, PA
Services provided
Launched in 1990, Systems Solutions (SSI) is an IT managed services company. Their services include IT managed services and cloud consulting & SI.
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$5,000+$25 - $49 / hr10 - 49Seattle, WA
Services provided
SWAT Systems is an IT managed services company founded in 1999. The company focuses on IT managed services and unified communications consulting & SI.
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$10,000+$150 - $199 / hr50 - 249Dallas, TX
Services provided
Servesys Infrastructure Services is a Dallas, Texas-based IT staff augmentation company. Their services include IT staff augmentation and IT strategy consulting.
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$5,000+$100 - $149 / hr10 - 49Northamptonshire , England
Services provided
Paradise Computing Ltd is an ERP consulting and SI company launched in 1987. The team offers ERP consulting and SI and IT managed services.
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$5,000+$100 - $149 / hr50 - 249Waltham, MA
Services provided
IT managed services company Integrated IT Solutions was established in 1988. The firm specializes in IT managed services and CRM consulting and SI.
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$5,000+$100 - $149 / hr50 - 249Rancho Cucamonga, CA
Services provided
IT managed services company Accent Computer Solutions Inc. Was launched in 1987. Based in Rancho Cucamonga, California, the team focuses on IT managed services and other IT consulting and SI.
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$5,000+$100 - $149 / hr250 - 999St Leonards, Australia
Services provided
Web design company BCS Technology International Pty Ltd was founded in 2001. The team specializes in Web Design and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Montevideo, Uruguay
Services provided
Launched in 1998, Intermedia Software, a midsize software development company, is based in Montevideo, Uruguay. Their services include Custom Software Development and Artificial Intelligence.
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$1,000+$25 - $49 / hr50 - 249Dallas, TX
Services provided
In Dallas, Texas and New York, New York, CDS Global Cloud is a midsize big data company. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Johannesburg, South Africa
Services provided
Established in 2001, Dariel Software is a midsize custom software development company. Their services include Custom Software Development and cloud consulting & SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.