Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$5,000+$100 - $149 / hr10 - 49Hialeah, FL
Services provided
IT for Education > A Division of Net A Corp is an IT managed services company. Their team is in Hialeah, Florida and provides IT managed services and cloud consulting & SI.
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Undisclosed$100 - $149 / hr10 - 49Charlotte, NC
Services provided
CCP Technologies is an IT managed services company established in 2000. The team focuses on IT managed services and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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$1,000+< $25 / hr10 - 49Austin, TX
Services provided
Soal Technologies is an IT strategy consulting company. Founded in 1995, the agency is headquartered in Austin, Texas. Their team specializes in IT strategy consulting and Cybersecurity.
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$5,000+$50 - $99 / hr10 - 49Warszawa, Poland
Services provided
Located in Warszawa, Poland, Uniteam is a small IT strategy consulting company. The team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
Services provided
Small IT managed services company RYMARK - IT Support Company & IT Services Provider, is headquartered in Minneapolis, Minnesota. The team focuses on IT managed services and IT strategy consulting.
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$10,000+$50 - $99 / hr10 - 49Ljubljana, Slovenia
Services provided
CREAplus Ltd is a small IT strategy consulting company based in Ljubljana, Slovenia and Wien, Austria. The team focuses on IT strategy consulting and Cybersecurity.
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$1,000+$100 - $149 / hr10 - 49Miami, FL
Services provided
BroadMAX Networks is an IT managed services company. Their team is in Miami, Florida and focuses on IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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$5,000+$150 - $199 / hr10 - 49Stoneham, MA
Services provided
Boston Networks, LLC is an IT managed services company. Their small team of employees is based in Stoneham, Massachusetts. Their team provides IT managed services and Cybersecurity.
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$1,000+$150 - $199 / hr10 - 49Santa Barbara, CA
Services provided
Anchor Point IT Solutions is an IT managed services company. The Santa Barbara, California-based team specializes in IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a Salesforce development and web development company. Reviews consistently praise their strong project management, responsiveness, and ability to deliver on time, with no reported areas for improvement. Approximately 100% of reviewers highlight excellent communication and alignment with client values, with many noting their impressive capability in both Salesforce and web development projects.
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$25,000+$50 - $99 / hr10 - 49Mumbai, India
Services provided
Appetals Solutions Private Limited is a CRM consulting and SI company. Their team is headquartered in Mumbai, India. The firm provides CRM consulting and SI and IT strategy consulting.
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$5,000+$150 - $199 / hr10 - 49Essendon Fields, Australia
Services provided
Web design agency Cloud Made Simple is in Essendon Fields, Australia. They offer Web Design and IT strategy consulting and were launched in 2011.
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UndisclosedUndisclosed10 - 49Den Haag, Netherlands
Services provided
Web design agency vBoxx was launched in 2012. The small team focuses on Web Design and IT strategy consulting.
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Undisclosed$100 - $149 / hr10 - 49Nashua, NH
Services provided
Founded in 1985, White Mountain IT Services, a small IT managed services company, is in Nashua, New Hampshire and Manchester, New Hampshire. Their team offers IT managed services and Cybersecurity.
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$5,000+$200 - $300 / hr10 - 49Sharon, MA
Services provided
Launched in 2011, Synivate is an IT managed services company. The company provides IT managed services and Cybersecurity, and is small.
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UndisclosedUndisclosed10 - 49Roseville, CA
Services provided
Zenxeon Technologies, a web design company, was launched in 2004. They offers Web Design and IT strategy consulting.
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$25,000+$150 - $199 / hr10 - 49London, England
Services provided
Small Architectural Design company Lyon Tech, is headquartered in London, England. Their services include Architectural Design and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Santarapur, India
Services provided
We helpline is an IT strategy consulting company in Santarapur, India. Established in 2019, the team focuses on IT strategy consulting and Cybersecurity.
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$10,000+$50 - $99 / hr10 - 49
Services provided
Bi-Line is an IT managed services company. The Yerevan, Armenia-based firm was launched in 1996. Their services include IT managed services and cloud consulting & SI.
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$5,000+$200 - $300 / hr10 - 49
Services provided
IT strategy consulting company RWK IT Services was launched in 1998. The small team focuses on IT strategy consulting and Cybersecurity.
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$1,000+$200 - $300 / hr10 - 49
Services provided
Based in Fresno, California, Divine Logic is a web design company. Their services include Web Design and cloud consulting & SI.
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Undisclosed$50 - $99 / hr10 - 49
Services provided
IT managed services company PTS Managed Services Ltd is in Hong Kong, Hong Kong. They focus on IT managed services and IT strategy consulting.
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$50,000+$100 - $149 / hr10 - 49Anderlecht, Belgium
Services provided
Infosquare Group is an ECM consulting and SI company. The company is headquartered in Anderlecht, Belgium. Their team specializes in ECM consulting and SI and CRM consulting and SI.
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Undisclosed$100 - $149 / hr10 - 49
Services provided
Tech Helps is a Cybersecurity company founded in 2016. The small team provides Cybersecurity and IT managed services.
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$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Services provided
Out Task Inc is an IT managed services company. They offer IT managed services and Cybersecurity and were founded in 2021. The firm is based in San Francisco, California and Santa Clara, California.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
Services provided
SharePass PTY LTD is a Melbourne, Australia-based Cybersecurity company. They focus on Cybersecurity and IT strategy consulting and were established in 2021.
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$1,000+$150 - $199 / hr50 - 249Austin, TX
Services provided
See all 1 projectsCocolevio offers software development services, exemplified by their creation of an internal messaging app for a news team. Reviews highlight their experienced developers, effective communication, and the quality of the software produced. However, cost considerations were noted as an area for potential improvement. Overall, Cocolevio is positively regarded for their technical proficiency and project execution.
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$10,000+$100 - $149 / hr250 - 999Sesto San Giovanni, Italy
Services provided
Onesight Global is an artificial intelligence company. They offer Artificial Intelligence and AI Consulting and were launched in 2014.
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UndisclosedUndisclosed250 - 999Berneuil-en-Bray, France
Services provided
Nextigo S.A.S is a custom software development company established in 2026. Based in Berneuil-en-Bray, France, the team offers Custom Software Development and Cybersecurity.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsMexro Technologies is a modern technology company focused on helping businesses build, modernize, and scale their digital infrastructure through intelligent software solutions. We specialize in
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$1,000+< $25 / hr10 - 49Latur, India
Services provided
Located in Latur, India and Latur, India, Adverters is a web development company. Their services include Web Development and Mobile App Development.
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$5,000+$25 - $49 / hr10 - 49Goiania, Brazil
Services provided
Website development company Farmus Tecnologia da Informação ltda was founded in 2022. In Goiania, Brazil and Sanclerlandia, Brazil, the team focuses on Web Development and Mobile App Development.
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UndisclosedUndisclosed10 - 49
Services provided
Launched in 2024, Netwise Solution is an IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$1,000+Undisclosed10 - 49
Services provided
Technolize is a web development firm launched in 2023. Their services include Web Development and Mobile App Development.
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$5,000+$100 - $149 / hr10 - 49
Services provided
Devolyt Technologies Private Limited is an IT managed services company. Founded in 2020, the firm is based in Noida, India. Their services include IT managed services and Web Development.
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UndisclosedUndisclosed10 - 49
Services provided
Established in 2019, Sybrtic is an IT managed services company. The team provides IT managed services and IT strategy consulting and is based in Basrah, Iraq.
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$1,000+$25 - $49 / hr10 - 49Austin, TX
Services provided
ExonPro Innovations is an Austin, Texas-based CRM consulting and SI company. Their services include CRM consulting and SI and cloud consulting & SI.
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$1,000+$150 - $199 / hr10 - 49
Services provided
Based in Hamilton, Canada, Evolved Technology Group is an IT managed services company. The team provides IT managed services and IT strategy consulting.
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$5,000+$25 - $49 / hr10 - 49San José, Costa Rica
Services provided
Cloud consulting & SI company Arkkosoft specializes in cloud consulting & SI and BI & big data consulting & SI. They were established in 1997.
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$1,000+< $25 / hr2 - 9Bareilly, India
Services provided
TechTorch Solutions Private Limited is a PR company launched in 2024. The team provides Public Relations and Digital Strategy and is in Bareilly, India and Noida, India.
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$5,000+$50 - $99 / hr10 - 49Beograd, Serbia
Services provided
See all 1 projectsWe are a software company specializing in creating unique digital solutions for both startups and established businesses. Specializing in web and mobile app development, UX/UI design, and other
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$5,000+$200 - $300 / hr10 - 49Birmingham, AL
Services provided
ACCi (American Computer Consultants, Inc.) is an IT managed services company. Established in 1989, the company is in Birmingham, Alabama. Their team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49East Brunswick, NJ
Services provided
CATS Technology Solutions Group is an IT managed services company. They were established in 2000 and provide IT managed services and IT strategy consulting.
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Undisclosed$100 - $149 / hr10 - 49Brookfield, WI
Services provided
Founded in 1976, Digicorp, Inc. Is a small Brookfield, Wisconsin-based Cybersecurity company. Their team focuses on Cybersecurity and IT managed services.
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$1,000+$100 - $149 / hr10 - 49Portishead, England
Services provided
Established in 2000, Signal IT Solutions is a small IT managed services company. Their services include IT managed services and Cybersecurity.
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$25,000+< $25 / hr50 - 249New Delhi, India
Services provided
See all 3 projects24x7offshoring offers diverse services including platform development, IT infrastructure management, and data collection for speech technology projects. Reviews highlight their excellent value, effective communication, and proactive approach to technological updates. While generally satisfied, clients noted a desire for improved timelines for issue resolution and enhancements in data collection platforms. Overall, 24x7offshoring is praised for delivering promised results efficiently.
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Undisclosed$150 - $199 / hr1,000 - 9,999New York, NY
Services provided
MSCI, an ERP consulting and SI company, was established in 1969. The agency offers ERP consulting and SI and Custom Software Development.
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Undisclosed$100 - $149 / hr1,000 - 9,999Fairfax, VA
Services provided
Established in 1969, ICF is a Cybersecurity company. The firm specializes in Cybersecurity and ECM consulting and SI, and is large.
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UndisclosedUndisclosed10,000+Chicago, IL
Services provided
BDO is an ERP consulting and SI company. Their large team is located in Chicago, Illinois and Huntsville, Alabama. Their services include ERP consulting and SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Makati, Philippines
Services provided
Midsize IT managed services company ClinkIT Solutions, is located in Makati, Philippines and Cebu City, Philippines. The team offers IT managed services and Custom Software Development.
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$1,000+Undisclosed50 - 249Reston, VA
Services provided
Founded in 2001, DNS Made Easy is a midsize Reston, Virginia-based IT managed services company. Their services include IT managed services and IT strategy consulting.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$25 - $49 / hr1,000 - 9,999Southborough, MA
Ability to deliver
36.6/40.016.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.