Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$10,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a comprehensive web development and software solutions company, excelling in areas such as website and mobile app development, payment system integrations, and e-commerce platforms. The company receives consistently high praise for its technical expertise, efficiency, and excellent project management, with 100% of reviews highlighting their ability to deliver on time and adapt to evolving project requirements. Notably, WideFix is commended for their innovative problem-solving and effective communication skills, making them a dependable partner for complex technical projects.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed10 - 49Sacramento, CA
Services provided
Based in Sacramento, California, Graviton Consulting Services is a Staffing company. They provide Staffing and Custom Software Development.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
Accomplice LLC is an Enterprise App Modernization company headquartered in Austin, Texas. The team focuses on Enterprise App Modernization and UX/UI Design.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed10 - 49Salt Lake City, UT
Services provided
Karren, Hendrix, Stagg, Allen & Company is a Business Consulting company. The agency is located in Salt Lake City, Utah. Their services include Business Consulting and Accounting.
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UndisclosedUndisclosed50 - 249Paris, France
Services provided
User experience design agency DISKO was launched in 2010. The midsize team offers UX/UI Design and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Birmingham , England
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On Device Solutions Ltd is a custom software development firm. Based in Birmingham , England, the firm specializes in Custom Software Development and Mobile App Development.
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UndisclosedUndisclosed2 - 9
Services provided
Located in , SilverGlobe Software Solutions Limited is an Application Management & Support company. Launched in 2012, the team offers Application Management & Support and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Headquartered in Houston, Texas, Ruths.ai is a Business Consulting company. Their services include Business Consulting and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed10 - 49Houston, TX
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Ayata is a custom software development company. Headquartered in Houston, Texas, the firm was launched in 2009. Their team provides Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249North Charleston, SC
Services provided
Modulant is a North Charleston, South Carolina-based business intelligence company. The team offers BI & big data consulting & SI and Custom Software Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed2 - 9
Services provided
Diatom is a Boston, Massachusetts-based artificial intelligence development company and data analytics company. The team focuses on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Atlanta, GA
Services provided
Terminus is an Advertising company based in Atlanta, Georgia. Established in 2014, the team focuses on Advertising and CRM consulting and SI.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$75,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
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UndisclosedUndisclosed10 - 49Atlanta, GA
Services provided
TQIntelligence, Inc. Is an AI firm established in 2016. In Atlanta, Georgia, the team focuses on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Phone answering service and CRM consulting and SI company SmartCalling was founded in 2016. Based in London, England, the team specializes in Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Thames Ditton, England
Services provided
Established in 1977, SHL is a big data analytics company and HR Consulting company. The firm focuses on BI & big data consulting & SI and HR Consulting, and is midsize.
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UndisclosedUndisclosed2 - 9Wayland, MA
Services provided
Chatmine Technologies is a Wayland, Massachusetts-based artificial intelligence firm. They focus on Artificial Intelligence and BI & big data consulting & SI and were founded in 2006.
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UndisclosedUndisclosed2 - 9București, Romania
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Interactions Marketing is a CRM consulting and SI company. Their team is located in București, Romania. The agency offers CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed2 - 9London, England
Services provided
AdTonos is an Advertising company founded in 2018. In London, England, the team focuses on Advertising and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Columbia, SC
Services provided
Matrix Consulting - South Carolina is an IT managed services company. The Columbia, South Carolina-based team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Bristol, England
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Swordfish Advertising, an Advertising company, is located in Bristol, England. The team focuses on Advertising and Branding.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Attest, an AI development company, is based in London, England. Established in 2015, the team provides Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Springfield, IL
Services provided
KB Computer Consulting, Inc. Is an IT managed services company. The team focuses on IT managed services and Business Consulting and is headquartered in Springfield, Illinois.
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UndisclosedUndisclosed50 - 249Wellesley, MA
Services provided
Insource Services, Inc is an IT managed services company. The company is headquartered in Wellesley, Massachusetts. Their services include IT managed services and Accounting.
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UndisclosedUndisclosed2 - 9Vancouver, WA
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Headquartered in Vancouver, Washington, Fuseology Creative is an IT managed services company. Their services include IT managed services and Logo.
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UndisclosedUndisclosed10 - 49London, England
Services provided
AVORA is an AI company and data analytics company. They offer Artificial Intelligence and BI & big data consulting & SI and were founded in 2014. The company is headquartered in London, England.
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UndisclosedUndisclosed10 - 49Truro, England
Services provided
Hertzian is an AI development company and big data company founded in 2015. The team focuses on Artificial Intelligence and BI & big data consulting & SI and is in Truro, England.
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UndisclosedUndisclosed2 - 9London, England
Services provided
BOLDMIND, a big data analytics company and IoT development company, was established in 2012. The team provides BI & big data consulting & SI and IoT development and is based in London, England.
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UndisclosedUndisclosed50 - 249Salt Lake City, UT
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Global Consulting International is an IT managed services and Business Consulting company founded in 2005. The team focuses on IT managed services and Business Consulting.
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UndisclosedUndisclosed10,000+Billings, MT
Services provided
Acosta is a Market Research company. They focus on Market Research and Marketing Strategy and are headquartered in Billings, Montana and Phoenix, Arizona.
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UndisclosedUndisclosed2 - 9Monroe, WA
Services provided
Launched in 1981, effective design studio is an Advertising company. The team offers Advertising and Branding and is headquartered in Monroe, Washington.
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UndisclosedUndisclosed50 - 249Providence, RI
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SMART Management, Inc., an IT managed services company, specialize in IT managed services. They were founded in 1991.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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Business Consulting company Conflux Systems is in Alpharetta, Georgia. Their services include Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Based in Atlanta, Georgia, Keystone Solutions is a big data analytics company and Business Consulting company. Launched in 2008, the team offers BI & big data consulting & SI and Business
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UndisclosedUndisclosed10 - 49Salt Lake City, UT
Services provided
Accounting company Best Business Services offers Accounting and IT managed services. They were established in 2012.
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UndisclosedUndisclosed2 - 9
Services provided
SpiderLily Web Design is a web design agency. In Poulsbo, Washington, the firm was founded in 2008. Their services include Web Design and Web Development.
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UndisclosedUndisclosed2 - 9
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Small IT managed services company LightScape Web Design, is based in Ocean Shores, Washington. Their services include IT managed services and Logo.
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UndisclosedUndisclosed2 - 9Spokane, WA
Services provided
Olympic Web Design, Inc. Is an e-commerce development firm. They are located in Spokane, Washington and have small team. They focus on E-Commerce Development and IT managed services.
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UndisclosedUndisclosed2 - 9Yakima, WA
Services provided
Invisible Ink is a branding firm in Yakima, Washington. They focus on Branding and Graphic Design and were founded in 2008.
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UndisclosedUndisclosed2 - 9Spokane, WA
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Alt29 Design Group, Inc. Is a custom software development company. Their small team is headquartered in Spokane, Washington. Their services include Custom Software Development and IT managed
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UndisclosedUndisclosed2 - 9Tacoma, WA
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Target Web Design, a small web design agency, is headquartered in Tacoma, Washington. The team provides Web Design and Web Development.
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UndisclosedUndisclosed2 - 9Monroe, WA
Services provided
Graphic design agency Web Designs by LAO was established in 2008. The firm focuses on Graphic Design and IT managed services, and is small.
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UndisclosedUndisclosed50 - 249London, England
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PredictX is a London, England-based AI development company and data analytics company. Founded in 2014, the team specializes in Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Atlanta, GA
Services provided
Cinchapi is an artificial intelligence firm launched in 2016. Their services include Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Wenatchee, WA
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Custom software development company Firefly - Washington was launched in 1992. The team offers Custom Software Development and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Bonney Lake, WA
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BaraltDesign, a small SEO services firm, is in Bonney Lake, Washington. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9
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Founded in 2006, Sea-Wing Designs is a small e-commerce development firm based in Washington. Their team specializes in E-Commerce Development and Graphic Design.
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UndisclosedUndisclosed2 - 9Port Angeles, WA
Services provided
Strait Web Solutions LLC, an IT managed services company, specializes in IT managed services and Search Engine Optimization. The agency is based in Port Angeles, Washington.
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UndisclosedUndisclosed2 - 9Knoxville, TN
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BoydTech Design, Inc. Is a CRM consulting and SI company. Their small team is in Knoxville, Tennessee and focuses on CRM consulting and SI and Email Marketing. The firm was launched in 2008.
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UndisclosedUndisclosed2 - 9Washington, DC
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Launched in 2009, Capitol Technology Solutions is an IT managed services company. The team specializes in IT managed services and Web Design and is located in Washington, District of Columbia.
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UndisclosedUndisclosed250 - 999Washington, DC
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Revolution Messaging is a midsize Advertising company established in 2009. Their team focuses on Advertising and Graphic Design.
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UndisclosedUndisclosed2 - 9Cambridge, MA
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CRM consulting and SI company Boston Academic was founded in 2001. The small team specializes in CRM consulting and SI.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
33.3/40.019/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
45% IT Consulting55% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$150 - $199 / hr250 - 999London, England
Ability to deliver
31.9/40.017.2/20 Reviews10/10 Clients & Experience4.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.5/40.017.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249Draper, UT
Ability to deliver
30.9/40.016.8/20 Reviews9.8/10 Clients & Experience4.3/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
30.8/40.015.2/20 Reviews9.9/10 Clients & Experience5.8/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed50 - 249San Diego, CA
Ability to deliver
30.5/40.016.4/20 Reviews5.6/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed50 - 249Overland Park, KS
Ability to deliver
38.3/40.019.6/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Consulting30% Other -
$10,000+$50 - $99 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
30.3/40.015.6/20 Reviews7/10 Clients & Experience7.6/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33/40.016.4/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr50 - 249Gaithersburg, MD
Ability to deliver
35.5/40.016.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$200 - $300 / hr1,000 - 9,999New York, NY
Ability to deliver
32.8/40.015.6/20 Reviews7.8/10 Clients & Experience9.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.