Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
HQ Network Solutions is an IT managed services company. The Toronto, Canada-based firm focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Winston-Salem, NC
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Talon Healthy IT Services is an IT managed services company located in Winston-Salem, North Carolina. The team focuses on IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
IT Networked Systems is an IT managed services company. They provide IT managed services and were founded in 2000.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Established in 1999, IGLOO Networking Solutions Inc. Is an IT managed services and website development firm. The agency offers IT managed services and Web Development, and is small.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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BENARM IT, an IT managed services company, is headquartered in Sydney, Australia. Established in 2010, the team offers IT managed services and Business Consulting.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Liberty Village IT, an IT managed services company, was founded in 2012. The team provides IT managed services and Web Design and is headquartered in Toronto, Canada.
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UndisclosedUndisclosed10 - 49Vaughan, Canada
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Launched in 1991, Lanetco Computer Networks Inc. Is a small IT managed services company located in Vaughan, Canada. Their team offers IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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D-Tech Consulting is a small IT managed services company in Toronto, Canada. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Bari, Italy
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IT managed services company Solutions Products Systems is headquartered in Bari, Italy. They specialize in IT managed services and were established in 2009.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49
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Web Computing And Services is an IT managed services company in Bari, Italy. They provide IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Bari, Italy
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Blue Point, a custom software development company, was established in 1993. The team focuses on Custom Software Development and IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Elgin, IL
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Located in Elgin, Illinois, Pro Technologies, Inc. Is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Alhaurín de la Torre, Spain
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Small web design agency Woland, is located in Alhaurín de la Torre, Spain. Their services include Web Design and Web Development.
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UndisclosedUndisclosed50 - 249Norfolk, VA
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Johns Brothers Security, a midsize IT managed services and video production agency, is in Norfolk, Virginia. Their services include IT managed services and Video Production.
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UndisclosedUndisclosed2 - 9Elgin, IL
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Modern Business Computing is an IT managed services company. The Elgin, Illinois-based firm was founded in 1992. Their team provides IT managed services.
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UndisclosedUndisclosed10 - 49Fyshwick, Australia
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MIT Services, an IT managed services company, was established in 2009. The small team offers IT managed services.
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UndisclosedUndisclosed10 - 49North Sydney, Australia
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Mcr IT is an IT managed services company. Their team is headquartered in North Sydney, Australia and specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Fairfield, NJ
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Business Machine Technologies, Inc. Is an IT managed services company. Their midsize team is headquartered in Fairfield, New Jersey. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Highland Park, NJ
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Linx8, an IT managed services company, specializes in IT managed services. The company is based in Highland Park, New Jersey.
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UndisclosedUndisclosed10 - 49Laverton, Australia
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IT managed services company FLYONIT Pty Ltd. Offers IT managed services and Mobile App Development. They are headquartered in Laverton, Australia.
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UndisclosedUndisclosed10 - 49Franklin Township, NJ
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Atlantic-IT.net is an IT managed services company. They were launched in 2007 and specialize in IT managed services.
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UndisclosedUndisclosed2 - 9Kennington, Australia
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Gecko IT Solutions is an IT managed services company. The agency is located in Kennington, Australia. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Málaga, Spain
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CSI COMPUTER SERVICES, a custom software development company and IT managed services company, is located in Málaga, Spain. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Winston-Salem, NC
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Affordable PC Services, an IT managed services company, is headquartered in Winston-Salem, North Carolina. The team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Garbutt, Australia
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External IT is an IT managed services company established in 2012. The company specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Winston-Salem, NC
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Key Services Inc is an IT managed services company. They specialize in IT managed services and were launched in 1976.
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UndisclosedUndisclosed10 - 49Darwin City, Australia
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One IT Services, a small IT managed services company, is in Darwin City, Australia. The team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49El Cerrito, CA
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In El Cerrito, California, Ezepo is a small branding agency. The team specializes in Branding and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Winnellie, Australia
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IT managed services company BLACKBIRD Technology specializes in IT managed services. They are based in Winnellie, Australia.
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UndisclosedUndisclosed10 - 49Katherine South, Australia
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IT managed services company eMerge IT Solutions Pty Ltd was founded in 2007. Located in Katherine South, Australia, the team provides IT managed services.
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UndisclosedUndisclosed10 - 49East Victoria Park, Australia
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Commandacom is an IT managed services company located in East Victoria Park, Australia. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9
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Hansel Group Marketing Inc, a big data company and Marketing Strategy company, focus on BI & big data consulting & SI and Marketing Strategy. They were launched in 1997.
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UndisclosedUndisclosedFreelancerBari, Italy
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Pretzelmaster is a web development firm. Established in 2006, the firm is located in Bari, Italy. Their services include Web Development and Web Design.
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UndisclosedUndisclosedFreelancer
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Valeria Ruggiero is a web design agency launched in 2015. The team specializes in Web Design and Branding and is headquartered in Bari, Italy.
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UndisclosedUndisclosed2 - 9Edgeworth, Australia
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Headquartered in Edgeworth, Australia, Range Information Systems is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49
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Francy Solutions is a web design company. They were launched in 2011, and their services include Web Design and IT managed services.
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UndisclosedUndisclosed10 - 49Bari, Italy
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SocialWeb Solutions is a Bari, Italy-based web design company. Their services include Web Design and Custom Software Development.
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UndisclosedUndisclosed2 - 9Mitcham, Australia
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CoreTechs IT Services, a small IT managed services company, is in Mitcham, Australia. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Cassano delle Murge, Italy
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Quilia is a web design agency in Cassano delle Murge, Italy. They focus on Web Design and IT managed services.
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UndisclosedUndisclosed2 - 9Guatemala City, Guatemala
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6grados - Marketing Digital is an IT managed services company. The small Guatemala City, Guatemala-based team specializes in IT managed services and Web Design. The agency was established in 2000.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Founded in 2007, Pardot is a CRM consulting and SI company. Located in San Francisco, California, the team focuses on CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Bari, Italy
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Sidea Group, an IT managed services company, was established in 2010. The team specializes in IT managed services and Other Digital Marketing.
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UndisclosedUndisclosed2 - 9Holbrook, NY
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Accounting company Thomas Brown CPA, PC is based in Holbrook, New York. The team focuses on Accounting and IT managed services.
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UndisclosedUndisclosed2 - 9Chelsea Heights, Australia
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T4B - Technology for Business is an IT managed services company. The Chelsea Heights, Australia-based team provides IT managed services.
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UndisclosedUndisclosed2 - 9Oakleigh, Australia
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Involve IT, an IT managed services company, is headquartered in Oakleigh, Australia. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Bari, Italy
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Maan Consulting is a midsize Business Consulting company. Founded in 2015, the team focuses on Business Consulting and Advertising.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Marin Software is an e-commerce development firm and IT managed services company established in 2006. Their team offers E-Commerce Development and IT managed services.
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UndisclosedUndisclosed2 - 9Mount Waverley, Australia
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IT managed services company Discover Pty Ltd is in Mount Waverley, Australia. Launched in 2001, the team provides IT managed services.
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UndisclosedUndisclosed10 - 49Bowen Hills, Australia
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Deployus is an IT managed services company. Launched in 1998, the company is located in Bowen Hills, Australia. Their team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Montréal, Canada
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Ulogik is an IT managed services company launched in 2008. The small team specializes in IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.