Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
Services provided
Big data analytics company Data Sagacity was founded in 2021. Based in Adelaide, Australia, the team focuses on BI & big data consulting & SI and Digital Engineering.
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UndisclosedUndisclosed10 - 49Central, Hong Kong
Services provided
Blast Productions Limited, an IT managed services company, is headquartered in Central, Hong Kong. Their services include IT managed services and Email Marketing.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249Kowloon Bay, Hong Kong
Services provided
Established in 2014, Dataplugs Limited is a midsize IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosedFreelancerBury, Greater Manchester, England
Services provided
DevOps Xpert Limited is a DevOps Managed Services company founded in 2019. The company offers DevOps Managed Services and IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Hostnox is an IT managed services company. Their small team is headquartered in Fthiotis, Greece. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Online-gr.com is a small Greece-based IT managed services company. Their services include IT managed services and Web Development.
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UndisclosedUndisclosed10 - 49Luzern, Switzerland
Services provided
Arcmedia AG, a Digital Strategy company, focus on Digital Strategy and Mobile & App Marketing. They were founded in 1995.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed2 - 9München, Germany
Services provided
InnoTrue is a Digital Strategy company. They were launched in 2019 and provide Digital Strategy and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Toronto, Canada
Services provided
IT managed services company Mission Control NOC and HelpDesk Services is located in Toronto, Canada. They offer IT managed services and were launched in 2016.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Services provided
Located in Frankfurt am Main, Germany, DREGER IT GmbH is an IT managed services company. They specialize in IT managed services.
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UndisclosedUndisclosed2 - 9Frankfurt am Main, Germany
Services provided
SNC – IT Service & Consulting GmbH is an IT managed services company. They provide IT managed services and are based in Frankfurt am Main, Germany.
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UndisclosedUndisclosed50 - 249Voluntari, Romania
Services provided
Axsys Romania is a CRM consulting and SI company. They offer CRM consulting and SI and were launched in 2015.
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UndisclosedUndisclosed10 - 49Strovolos, Cyprus
Services provided
CDMA Services Limited, an IT managed services company, was founded in 2011. The team offers IT managed services and is in Strovolos, Cyprus.
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UndisclosedUndisclosed2 - 9Nicosia, Cyprus
Services provided
Microstorm Ltd is a small IT managed services company founded in 1992. Their team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Bruxelles, Belgium
Services provided
NBS Consulting is a CRM consulting and SI company. They are in Bruxelles, Belgium and have midsize team of experts. Their services include CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Gent, Belgium
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Small CRM consulting and SI company TinkerTanks, is headquartered in Gent, Belgium. The team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Tel Aviv-Yafo, Israel
Services provided
Voicesense, a Conversion Optimization company, was launched in 2016. They focuses on Conversion Optimization and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Berlin, Germany
Services provided
Established in 2023, Deskpit (vivity Tech GmbH) is a CRM consulting and SI company. In Berlin, Germany, the team focuses on CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Brampton, Canada
Services provided
Established in 2019, Data Solutions Consulting Inc is a big data analytics company. The firm provides BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed250 - 999Rio de Janeiro, Brazil
Services provided
EloGroup is a Digital Strategy company. Launched in 2007, their team specializes in Digital Strategy and CRM consulting and SI.
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UndisclosedUndisclosedFreelancer
Services provided
Andiara Petterle is a small Digital Strategy company located in Sao Paulo, Brazil. Their services include Digital Strategy and IT managed services.
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UndisclosedUndisclosed50 - 249Gent, Belgium
Services provided
Element61 is a big data analytics company based in Gent, Belgium. Founded in 2007, the team offers BI & big data consulting & SI and AI Consulting.
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UndisclosedUndisclosed1,000 - 9,999Oslo, Norway
Services provided
Knowit is a branding firm. Their team is headquartered in Oslo, Norway. The company provides Branding and Digital Strategy.
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UndisclosedUndisclosed10 - 49
Services provided
Dobel Digital Solutions Ltd is a small kibutz yifat, Israel-based branding firm. The team provides Branding and UX/UI Design.
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UndisclosedUndisclosed2 - 9
Services provided
EZ Dev is a CRM consulting and SI company. Located in Givat Brenner, Center, Israel, the team specializes in CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Tel Aviv-Yafo, Israel
Services provided
IT managed services company Tuvis was launched in 2019. The small team focuses on IT managed services.
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UndisclosedUndisclosed250 - 999Budapest, Hungary
Services provided
Mito Group, a branding firm, was established in 2008. The team specializes in Branding and Conversion Optimization and is in Budapest, Hungary.
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UndisclosedUndisclosed10 - 49Sao Paulo, Brazil
Services provided
Small Email Marketing company Leadmedia, is headquartered in Sao Paulo, Brazil. Their services include Email Marketing and Pay Per Click.
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UndisclosedUndisclosed250 - 999Düsseldorf, Germany
Services provided
Cheil Germany GmbH, a Content Marketing company, was launched in 1984. The team focuses on Content Marketing and Affiliate Marketing.
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UndisclosedUndisclosed10 - 49Bruxelles, Belgium
Services provided
Gaspa Agency is a small Bruxelles, Belgium-based web design agency. Their services include Web Design and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Buenos Aires, Argentina
Services provided
Consultora Overdata is a Buenos Aires, Argentina-based data analytics company. Their services include BI & big data consulting & SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
Services provided
Headquartered in Melbourne, Australia, Colfax Pty Ltd is a Fractional CFO Services company. The team offers Fractional CFO Services and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Buenos Aires, Argentina
Services provided
BlueDraft is a data analytics company. They focus on BI & big data consulting & SI and Artificial Intelligence and were launched in 2011.
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UndisclosedUndisclosed2 - 9Stockholm, Sweden
Services provided
Oculos AB, an Email Marketing company, is based in Stockholm, Sweden. They focus on Email Marketing and CRM consulting and SI and were launched in 1998.
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UndisclosedUndisclosed10 - 49Erzhausen, Germany
Services provided
Core2x GmbH, a big data analytics company, was launched in 2018. They specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Freienbach, Switzerland
Services provided
GRAMONT GmbH, a data analytics company, is located in Freienbach, Switzerland and Berlin, Germany. Established in 2010, the team specializes in BI & big data consulting & SI and UX/UI Design.
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UndisclosedUndisclosed2 - 9Zagreb, Croatia
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Qualia Data Sciences is a small Market Research company. They offer Market Research and BI & big data consulting & SI and were established in 2010.
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UndisclosedUndisclosed10 - 49Gdańsk, Poland
Services provided
Yetiz Polska, a branding firm, is headquartered in Gdańsk, Poland. The team provides Branding and UX/UI Design.
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UndisclosedUndisclosed10 - 49São Paulo, Brazil
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Founded in 2006, Vitamina Digital is a small São Paulo, Brazil-based CRM consulting and SI company. Their services include CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Tel Aviv-Yafo, Israel
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IV-LEAD, a branding agency, was founded in 2016. The team offers Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9København, Denmark
Services provided
In København, Denmark, Digital Wasabi is a Marketing Strategy company. They focus on Marketing Strategy and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49København, Denmark
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Helion B2B is a small Content Marketing company established in 2021. Their team focuses on Content Marketing and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Oslo, Norway
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Avo Consulting is an Oslo, Norway-based big data analytics company. Their services include BI & big data consulting & SI and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249München, Germany
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PKF IVT is a data analytics company. They are based in München, Germany. Their team provides BI & big data consulting & SI and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Doha, Qatar
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Aamal Technology, a branding company, was founded in 2014. The agency offers Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Gostivar, North Macedonia
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Infinitcode is an IT managed services company. Established in 2009, the firm is in Gostivar, North Macedonia. Their services include IT managed services and Mobile App Development.
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UndisclosedUndisclosed10 - 49Rīga, Latvia
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Blockvis is a Rīga, Latvia-based IT managed services company. Their services include IT managed services and Blockchain.
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UndisclosedUndisclosed10 - 49Budapest, Hungary
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Crome Communication is a Direct Marketing company located in Budapest, Hungary. Established in 2010, the team provides Direct Marketing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Preston, Australia
Services provided
20-80 Solutions, a Content Marketing company, was established in 2014. The team provides Content Marketing and Graphic Design and is located in Preston, Australia.
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UndisclosedUndisclosedFreelancerQuébec, Canada
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Launched in 2010, Adnia Solutions is a big data analytics company. Their team provides BI & big data consulting & SI and Back Office Outsourcing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.