Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$10,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a comprehensive web development and software solutions company, excelling in areas such as website and mobile app development, payment system integrations, and e-commerce platforms. The company receives consistently high praise for its technical expertise, efficiency, and excellent project management, with 100% of reviews highlighting their ability to deliver on time and adapt to evolving project requirements. Notably, WideFix is commended for their innovative problem-solving and effective communication skills, making them a dependable partner for complex technical projects.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed50 - 249
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Midsize data analytics company TALAS Data Intelligence Inc., is headquartered in Philippines. The team focuses on BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Singapore, Singapore
Services provided
Located in Singapore, Singapore, Success IT is an ERP consulting and SI company. Founded in 1983, the team specializes in ERP consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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$5,000+$50 - $99 / hr50 - 249Beijing, China
Services provided
TalkingData, a business intelligence company, is headquartered in Beijing, China. Their services include BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Dar es Salaam, Tanzania
Services provided
Bongo Live is a Dar es Salaam, Tanzania-based AI firm and unified communications consulting & SI company. Their services include Artificial Intelligence and unified communications consulting & SI.
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UndisclosedUndisclosed2 - 9Casablanca, Morocco
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Eleven Media is a business intelligence company. Established in 2009, the agency is headquartered in Casablanca, Morocco. Their team focuses on BI & big data consulting & SI and Graphic Design.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
Services provided
Powercomputers Telecommunications Ltd is a software development company. Their team is based in Dar es Salaam, Tanzania. The company provides Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
Services provided
Headquartered in Dar es Salaam, Tanzania, Orange Technologies is an IT managed services company. The team provides IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed50 - 249Manila, Philippines
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Headquartered in Manila, Philippines, I-Resource Consulting International is a midsize HR Consulting company. Their services include HR Consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Quezon City, Philippines
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Founded in 1992, Mitchelle Madison Group | Management Consulting is a big data company and IT staff augmentation company. Their team focuses on BI & big data consulting & SI and IT staff
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed250 - 999Quezon City, Philippines
Services provided
IT managed services and IT staff augmentation company Systemantech Inc. Was established in 2007. The midsize team focuses on IT managed services and IT staff augmentation.
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UndisclosedUndisclosed2 - 9Gurugram, India
Services provided
AlgoLabs Technologies is an UX design company. They focus on UX/UI Design and CRM consulting and SI and were launched in 2013.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$75,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
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UndisclosedUndisclosed250 - 999New York, NY
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Established in 1989, Jobspring Partners is a midsize Staffing company. Their services include Staffing and Recruiting.
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UndisclosedUndisclosed2 - 9Nairobi, Kenya
Services provided
Software development firm artKenya.net Ltd. Is based in Nairobi, Kenya. They offer Custom Software Development and IT managed services and were launched in 2001.
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UndisclosedUndisclosed2 - 9Nairobi, Kenya
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Established in 2013, Masterclass Solutions, a small graphic design company, is headquartered in Nairobi, Kenya. Their services include Graphic Design and IT managed services.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
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Evek & Asociados is an Advertising company. Their team is headquartered in Ciudad de México, Mexico. The agency focuses on Advertising and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999
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123Employee is a branding firm. They are based in and have midsize team. Their services include Branding and Direct Marketing.
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UndisclosedUndisclosed10 - 49Nairobi City, Kenya
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Digital Vision EA is a small UX design company. They provide UX/UI Design and IT managed services and were launched in 2005.
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UndisclosedUndisclosed2 - 9Nairobi, Kenya
Services provided
Smart Tree Digital - Marketing Agency, a branding company, was established in 2015. The team offers Branding and Digital Strategy and is located in Nairobi, Kenya.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
D3 Legal Search, LLC, a Staffing company, is headquartered in Los Angeles, California. Established in 2010, the team focuses on Staffing and IT managed services.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
Services provided
Launched in 2011, WS Technology Consulting is a software development company and IT managed services company. Their team provides Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Nairobi, Kenya
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Mambo Microsystems Limited is a Nairobi, Kenya-based IT managed services company. The team offers IT managed services and Mobile App Development.
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UndisclosedUndisclosedFreelancer
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MisChunches.com is an e-commerce development firm headquartered in Costa Rica. Established in 2001, the team focuses on E-Commerce Development and IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 1997, Cynersis Chile is an IT managed services company. The small team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Nairobi, Kenya
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Kiss Devs, an Advertising company, was launched in 2014. The company specializes in Advertising and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9Kénitra, Morocco
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ONE FANCY is an e-commerce development company. They are based in Kénitra, Morocco, and their services include E-Commerce Development and IT managed services.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
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FCB Africa, an Advertising company, is based in Sandton, South Africa. Their services include Advertising and Public Relations.
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UndisclosedUndisclosed10 - 49Sandton, South Africa
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EXP Agency is a branding company. Based in Sandton, South Africa, the firm was established in 2000. Their team specializes in Branding and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Nairobi, Kenya
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Squad Digital is a custom software development firm founded in 2009. The midsize team focuses on Custom Software Development and CRM consulting and SI.
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$5,000+$25 - $49 / hr2 - 9
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Small IT managed services company Innovación Digital, is headquartered in Quito, Ecuador. Their services include IT managed services and Digital Strategy.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
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EXAGONO SOFTWARE is a web design company launched in 2015. The agency offers Web Design and Web Development.
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UndisclosedUndisclosed50 - 249Chennai, India
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Established in 2012, Aura BPO Services is a big data company. Headquartered in Chennai, India, the team focuses on BI & big data consulting & SI and Blockchain.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
Back Office Outsourcing company Exel BPO Solutions is headquartered in Bengaluru, India. Their services include Back Office Outsourcing and Market Research.
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
Services provided
In Dhaka, Bangladesh, Cygnus Innovation Ltd is a small ERP consulting and SI company. Their services include ERP consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Florianópolis, Brazil
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Established in 2002, PalmSoft Tecnologia, a small UX company, is located in Florianópolis, Brazil. Their team offers UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Florianópolis, Brazil
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Deepen is a data analytics company established in 2016. Their team provides BI & big data consulting & SI and AR/VR development.
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UndisclosedUndisclosed250 - 999Boston, MA
Services provided
IT managed services company Mondo was established in 2000. The team specializes in IT managed services and Staffing.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
Digital Strategy company Solution web México focuses on Digital Strategy and Social Media Marketing. They were established in 2013.
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UndisclosedUndisclosedFreelancer
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Established in 2013, 1&1 Internet Mexico is a web design agency. The team focuses on Web Design and Web Development.
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$1,000+$25 - $49 / hr250 - 999Beijing, China
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Founded in 2010, AdMaster is a data analytics company. The team provides BI & big data consulting & SI and Market Research.
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UndisclosedUndisclosed2 - 9Pozos, Costa Rica
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IT managed services company Amerisol was established in 1994. The company provides IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
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Primezone Solutions is a small SEO agency based in Dar es Salaam, Tanzania. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Lisboa, Portugal
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Noesis is a data analytics company. The Lisboa, Portugal-based company was founded in 1995. Their team focuses on BI & big data consulting & SI and Mobile App Development.
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$5,000+$50 - $99 / hr10 - 49Beijing, China
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Data analytics company ADVANCE.AI was established in 2015. The small team focuses on BI & big data consulting & SI and Artificial Intelligence.
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$5,000+$50 - $99 / hr50 - 249Beijing, China
Services provided
Counect, a data analytics company, is in Beijing, China and Shanghai, China. Their services include BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed10 - 49Chicago, IL
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HR Consulting company Avanti Staffing Inc. Was founded in 2003. The team offers HR Consulting and Accounting and is in Chicago, Illinois.
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UndisclosedUndisclosed50 - 249Casablanca, Morocco
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M2T, an Accounting and IT managed services company, was founded in 2001. The agency focuses on Accounting and IT managed services, and is midsize.
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UndisclosedUndisclosed10 - 49Chicago, IL
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MMD Services is a Recruiting company in Chicago, Illinois. They offer Recruiting and IT managed services.
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UndisclosedUndisclosed50 - 249Pasig, Philippines
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Sison Corillo Parone & Co. Is an Accounting company. The Pasig, Philippines-based company focuses on Accounting and IT managed services.
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$5,000+$50 - $99 / hr10 - 49Beijing, China
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Launched in 2016, Cardinal Operations is an AI development company and big data company. The team provides Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Carlsbad, CA
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Launched in 2011, Portavoce Public Relations is a PR company. Their services include Public Relations and Social Media Marketing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
33.3/40.019/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
45% IT Consulting55% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$150 - $199 / hr250 - 999London, England
Ability to deliver
31.9/40.017.2/20 Reviews10/10 Clients & Experience4.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.5/40.017.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249Draper, UT
Ability to deliver
30.9/40.016.8/20 Reviews9.8/10 Clients & Experience4.3/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
30.8/40.015.2/20 Reviews9.9/10 Clients & Experience5.8/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed50 - 249San Diego, CA
Ability to deliver
30.5/40.016.4/20 Reviews5.6/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed50 - 249Overland Park, KS
Ability to deliver
38.3/40.019.6/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Consulting30% Other -
$10,000+$50 - $99 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
30.3/40.015.6/20 Reviews7/10 Clients & Experience7.6/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33/40.016.4/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr50 - 249Gaithersburg, MD
Ability to deliver
35.5/40.016.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$200 - $300 / hr1,000 - 9,999New York, NY
Ability to deliver
32.8/40.015.6/20 Reviews7.8/10 Clients & Experience9.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.