Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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UndisclosedUndisclosed250 - 999Davie, FL
Services provided
Founded in 1997, Triniti Corporation is a big data company and ERP consulting and SI company. The company offers BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Treasure Island, FL
Services provided
Established in 1997, Syncsite Inc., a small CRM consulting and SI company, is located in Treasure Island, Florida. Their services include CRM consulting and SI and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Seffner, FL
Services provided
TrothIT, a small SEO agency, is based in Seffner, Florida. The team offers Search Engine Optimization and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Miami Lakes, FL
Services provided
Intellect International USA is a small Miami Lakes, Florida-based CRM consulting and SI company. The team provides CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosedFreelancerThurmaston, England
Services provided
Pactum Consulting Ltd, a Cybersecurity company, is based in Thurmaston, England. The team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
RIGSERV, a data analytics company and ERP consulting and SI company, was established in 1999. The agency specializes in BI & big data consulting & SI and ERP consulting and SI, and is small.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
EPMI, a Centroid Company, a data analytics company and ERP consulting and SI company, focus on BI & big data consulting & SI and ERP consulting and SI. They were established in 2012.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed10 - 49Irving, TX
Services provided
NCR Solutions LLC, a small big data company and ERP consulting and SI company, is in Irving, Texas and Chennai, India. The team provides BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Alameda, CA
Services provided
Alliance 4 Data, an Email Marketing company, was launched in 2017. The small team offers Email Marketing and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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UndisclosedUndisclosed50 - 249Brisbane City, Australia
Services provided
AssetOn Group Pty Ltd is a big data analytics company. The Brisbane City, Australia-based firm was founded in 2016. Their services include BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49San Dimas, CA
Services provided
Anand PAG Inc is a small CRM consulting and SI company located in San Dimas, California. The team offers CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Kalamazoo, MI
Services provided
Launched in 1981, SalesPage Technologies is a business intelligence company. The team offers BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Beachwood, OH
Services provided
CRM consulting and SI company CRMantra was founded in 2005. The agency focuses on CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9
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The Chiroptera Group LLC, a small CRM consulting and SI company, is located in Cincinnati, Ohio. Their services include CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Murarrie, Australia
Services provided
Vueterra is a Murarrie, Australia-based data analytics company. They focus on BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249New York City, NY
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Exeevo is a midsize business intelligence company and CRM consulting and SI company founded in 2017. Their team provides BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249New York, NY
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Myers-Holum is a midsize big data analytics company and ERP consulting and SI company. They provide BI & big data consulting & SI and ERP consulting and SI and were founded in 1981.
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Undisclosed$50 - $99 / hrFreelancerPorto, Portugal
Services provided
Hypersignature is a Computer Engineering company established in 2021. The team provides Computer Engineering and UX/UI Design.
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UndisclosedUndisclosedFreelancerLondon, England
Services provided
Nandini Consulting, a Market Research company, is located in London, England. They specialize in Market Research and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Sottomoscal, Italy
Services provided
Founded in 1998, Hyphen-Group is a Product Design company. The team specializes in Product Design and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Rapallo, Italy
Services provided
Big data company Arribatec Group was founded in 2015. The agency focuses on BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Cazzago, Italy
Services provided
Venistar is a Supply Chain Management company. Their team is based in Cazzago, Italy and offers Supply Chain Management and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Verona, Italy
Services provided
EGON is a small Verona, Italy-based data analytics company. The team offers BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249San Francisco, CA
Services provided
Spendflo is a Market Research company. In San Francisco, California, the company was established in 2020. Their services include Market Research and IT managed services.
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UndisclosedUndisclosed50 - 249Neuilly-Plaisance, France
Services provided
Cantor is a data analytics company. Their midsize team of employees is based in Neuilly-Plaisance, France. Their team offers BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Warszawa, Poland
Services provided
ValueTank, a big data company, provide BI & big data consulting & SI and IT managed services. They were founded in 2004.
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UndisclosedUndisclosed50 - 249Palo Alto, CA
Services provided
Established in 2012, Safe Security is a Cybersecurity company. The team specializes in Cybersecurity and is located in Palo Alto, California and Santa Clara, California.
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UndisclosedUndisclosed2 - 9Złotniki, Poland
Services provided
ERP consulting and SI company SAPMD was founded in 2015. The agency provides ERP consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999San Francisco, CA
Services provided
Cybersecurity company Skybox Security was launched in 2002. The team provides Cybersecurity and is in San Francisco, California.
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UndisclosedUndisclosed50 - 249Scottdale, PA
Services provided
ANALYGENCE is a midsize Cybersecurity company based in Scottdale, Pennsylvania and Fulton, Maryland. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
Services provided
Small Cybersecurity company Ethical Intruder, is based in Pittsburgh, Pennsylvania. The team specializes in Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Pittsburgh, PA
Services provided
Vigilant Ops, Inc. Is a Cybersecurity company. Established in 2019, the company offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Loysburg, PA
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Cyber Protection Group is a Cybersecurity company. The agency is located in Loysburg, Pennsylvania. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Lancaster, PA
Services provided
Advanced Threat Analysis Inc. (ATA) is a Cybersecurity company located in Lancaster, Pennsylvania and Severn, Maryland. The team focuses on Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
ThreatLogic is a small Philadelphia, Pennsylvania-based Cybersecurity company. The team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9
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VCISO.com, a Cybersecurity company, is in Pittsburgh, Pennsylvania. They specialize in Cybersecurity and were founded in 2022.
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UndisclosedUndisclosed10 - 49Valley View, OH
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Cybersecurity company AgileBlue is in Valley View, Ohio. They offer Cybersecurity and were launched in 2019.
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UndisclosedUndisclosed2 - 9Cincinnati, OH
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CyberSure LLC is a Cybersecurity company located in Cincinnati, Ohio. Established in 2021, the team offers Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed10 - 49Dayton, OH
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Strong Crypto, a Cybersecurity company, is based in Dayton, Ohio. They provide Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Fentron, a Cybersecurity company, was founded in 2008. They specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Palo Alto, CA
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CyCognito is a midsize Cybersecurity company established in 2017. Their team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
Located in Culver City, California, Inspectiv is a small Cybersecurity company. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9
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IntraUltra Cybersecurity is a small Columbus, Ohio-based Cybersecurity company. The team specializes in Cybersecurity and DevOps Managed Services.
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UndisclosedUndisclosed2 - 9
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Launched in 2002, Protectus is a Cybersecurity company. Their team offers Cybersecurity.
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UndisclosedUndisclosed50 - 249West Hollywood, CA
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InSOC is a Cybersecurity company. They are in West Hollywood, California, and their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Midsize Cybersecurity company Virima Inc., is headquartered in Atlanta, Georgia. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Rancho Santa Margarita, CA
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Socium Security, a Cybersecurity company, is in Rancho Santa Margarita, California. They provide Cybersecurity.
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UndisclosedUndisclosed50 - 249
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C1secure is a Cybersecurity company in Atlanta , Georgia. They focus on Cybersecurity and were launched in 2012.
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UndisclosedUndisclosed2 - 9
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Established in 2022, VULNERA, a small Cybersecurity company, is in Los Angeles, California. Their team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49Austin, TX
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Headquartered in Austin, Texas, HackNotice is a Cybersecurity company. They offer Cybersecurity.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.