Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9
Services provided
Small graphic design company Blended Digital, is in Portchester, England. The team specializes in Graphic Design and IT managed services.
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$5,000+$100 - $149 / hr10 - 49
Services provided
Custom software development company LiveCode Ltd. Is located in Edinburgh, Scotland. Their services include Custom Software Development and ERP consulting and SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 58 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
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$1,000+< $25 / hr2 - 9
Services provided
Chabra Solution is a branding company located in Chandigarh, India. The team provides Branding and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49
Services provided
WebSitePulse is an IT managed services company. They are based in Sanford, Florida and have small team. They focus on IT managed services.
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$5,000+< $25 / hr10 - 49
Services provided
Market Research company Cloudbytes_Kolkata offers Market Research and IT managed services. They were launched in 2020.
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$5,000+Undisclosed50 - 249Kollam, India
Services provided
Ucartz, an IT managed services company, was launched in 2013. Headquartered in Kollam, India, the team offers IT managed services.
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$1,000+< $25 / hrFreelancerNeemuch, India
Services provided
Established in 2025, Nilesh Sargara is a web design agency. The firm specializes in Web Design and UX/UI Design.
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Featured
What are Featured Providers?
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
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$1,000+< $25 / hr50 - 249
Services provided
CHESTER FRONTLINE is an answering service company. Launched in 2025, the team focuses on Call Center Services and CRM consulting and SI.
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$50,000+$25 - $49 / hr10 - 49New York, NY
Services provided
Mrzeph Tech is a graphic design company headquartered in New York, New York. They specialize in Graphic Design and CRM consulting and SI and were founded in 2020.
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Featured
What are Featured Providers?
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 21 projectsLogiQuad Solutions Private Limited is a versatile IT service provider, specializing in software development, DevOps, and cloud solutions. Their reviews are overwhelmingly positive, with approximately 90% praising their technical expertise, project management, and communication. Clients particularly appreciate the firm's ability to deliver high-quality, timely, and cost-effective solutions while maintaining clear communication and responsiveness to feedback.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 36 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
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$1,000+< $25 / hr2 - 9
Services provided
PEEK Hosting LLC is an IT managed services company founded in 2013. The agency focuses on IT managed services, and is small.
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$1,000+< $25 / hrFreelancer
Services provided
CRM consulting and SI company Leapsac is headquartered in Bareilly, India. They provide CRM consulting and SI and Artificial Intelligence and were founded in 2023.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development company offering CRM customization, integration, and automation solutions. Reviews indicate a high level of customer satisfaction, with 100% of clients praising their responsiveness, project management, and technical expertise in Salesforce. Clients consistently highlight Peeklogic's ability to deliver on time and align solutions with business needs.
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Undisclosed< $25 / hrFreelancerIași, Romania
Services provided
Application Management & Support company MTG - Computer Repair Center & Consultancy is located in Iași, Romania. The team offers Application Management & Support and other IT consulting and SI.
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$1,000+< $25 / hrFreelancer
Services provided
Hub Services is an Advertising company. Based in Delhi, India, their team specializes in Advertising and Email Marketing.
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Undisclosed< $25 / hrFreelancer
Services provided
RezaDev is a Gazipur, Bangladesh-based web design agency. They provide Web Design and cloud consulting & SI and were launched in 2025.
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UndisclosedUndisclosed10 - 49
Services provided
Voxfor Lifetime is a small IT managed services company. They specialize in IT managed services and were founded in 2013.
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$1,000+$25 - $49 / hrFreelancer
Services provided
In Thika, Kenya, Wallmax Solutions is a small business intelligence company. Their services include BI & big data consulting & SI and Advertising.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Based in Lviv, Ukraine, Illuminal is a small UX design company. Their services include UX/UI Design and IT managed services.
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$1,000+< $25 / hr2 - 9
Services provided
Westech solutions is an IT managed services company. They are based in rabat, Morocco and have small team of experts. Their services include IT managed services and IT staff augmentation.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Luma tech is an IT strategy consulting company. Founded in 2025, the team focuses on IT strategy consulting and Custom Software Development.
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$1,000+$25 - $49 / hr2 - 9Harrow, England
Services provided
Haliti Finance is an Accounting company. The Harrow, England-based firm offers Accounting and Financial Advising & Planning.
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$1,000+< $25 / hr50 - 249
Services provided
Gravify is a Conversion Optimization company. The firm is located in Mumbai, India. Their services include Conversion Optimization and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
PTB Media is a social media marketing firm. Launched in 2025, their team provides Social Media Marketing and Pay Per Click.
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$1,000+$25 - $49 / hrFreelancer
Services provided
MuazAshraf, an IT strategy consulting company, is headquartered in Lahore, Pakistan. They focus on IT strategy consulting and Artificial Intelligence and were established in 2024.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Indian Website Company is a web design agency. They were founded in 2021 and focus on Web Design and Web Development.
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Undisclosed$100 - $149 / hrFreelancerMacomb, MI
Services provided
Launched in 2026, Tech Logic 360 is an IT managed services company. The team focuses on IT managed services and IT staff augmentation and is in Macomb, Michigan.
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UndisclosedUndisclosedFreelancer
Services provided
Jason Jumaqs is a Digital Strategy company. Based in Imus, Philippines, the firm was founded in 2025. Their team provides Digital Strategy and Advertising.
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UndisclosedUndisclosedFreelancerLahore, Pakistan
Services provided
NET VORA is a Lahore, Pakistan-based IT managed services company. Their services include IT managed services and Digital Strategy.
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UndisclosedUndisclosedFreelancer
Services provided
Artificial intelligence development company Revivo offers Artificial Intelligence and IT managed services. They are based in Madrid, Spain.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Sharoze Iftikhar is a CRM consulting and SI company. Launched in 2024, the team focuses on CRM consulting and SI and Business Consulting.
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$1,000+$150 - $199 / hr2 - 9Montréal, Canada
Services provided
Flakio is a web design agency. Their team is headquartered in Montréal, Canada and provides Web Design and Email Marketing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Flow Crest, a Digital Strategy company, is in Tema, Ghana. They offer Digital Strategy and Email Marketing.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Chirag is an IT managed services company. They were launched in 2025 and specialize in IT managed services and API Development.
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UndisclosedUndisclosed2 - 9
Services provided
Founded in 2020, MTR IT, a small IT managed services company, is headquartered in Coburg North, Australia. Their team specializes in IT managed services.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Established in 2004, Trusted QuickBooks Payroll Services & Accounting Solutions is an IT managed services company. The team focuses on IT managed services and is based in Petersburg, Virginia.
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$1,000+$25 - $49 / hr10 - 49
Services provided
FOSS USAR is an AI company launched in 2025. The agency focuses on Artificial Intelligence and BI & big data consulting & SI, and is small.
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UndisclosedUndisclosedFreelancer
Services provided
CX Clarity Consulting, a CRM consulting and SI company, was founded in 2026. Based in Samora Correia, Portugal, the team provides CRM consulting and SI and AI Consulting.
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$10,000+$100 - $149 / hrFreelancer
Services provided
Based in Barranco, Peru, Franco Expert Global is a small AI firm. Their services include Artificial Intelligence and Custom Software Development.
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UndisclosedUndisclosedFreelancerPhoenix, AZ
Services provided
Delta iOS Executor is an IT strategy consulting company. The firm is headquartered in Phoenix, Arizona. Their team offers IT strategy consulting and Custom Software Development.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Secureflow AI is a small IT managed services company established in 2025. Their team specializes in IT managed services.
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$10,000+$100 - $149 / hrFreelancerWatertown, SD
Services provided
AI Consulting company Optimus LLC was founded in 2026. The small team focuses on AI Consulting and Cybersecurity.
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$5,000+UndisclosedFreelancerWejherowo, Poland
Services provided
Outsourcing IT "emTeq" is a web design company. They are in Wejherowo, Poland and have small team of experts. Their services include Web Design and cloud consulting & SI.
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$1,000+< $25 / hrFreelancer
Services provided
Criprova Tech, a web development firm, was founded in 2026. The company provides Web Development and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Phonewire Inc. Is an unified communications consulting & SI company in O'Fallon, Illinois. The team focuses on unified communications consulting & SI.
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$1,000+< $25 / hr10 - 49Nashville, TN
Services provided
Small IT managed services company QuickBooks Salesforce Integration Services, is based in Nashville, Tennessee. The team offers IT managed services and Business Consulting.
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$1,000+< $25 / hr10 - 49Glendale, AZ
Services provided
QuickBooks Stripe Integration Services is an IT managed services company located in Glendale, Arizona. They specialize in IT managed services.
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$1,000+< $25 / hr10 - 49Augusta, GA
Services provided
QuickBooks Bill.com Integration Services is a CRM consulting and SI company. They were launched in 2009, and their services include CRM consulting and SI.
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$1,000+$50 - $99 / hr2 - 9
Services provided
AI firm Zyrix Automation is in Karachi, Pakistan. They provide Artificial Intelligence and Other Digital Marketing.
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$1,000+$100 - $149 / hrFreelancerQuincy, MA
Services provided
Homegrown Growth Co is a CRM consulting and SI company based in Quincy, Massachusetts. Their services include CRM consulting and SI and BI & big data consulting & SI.
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$1,000+$50 - $99 / hr2 - 9
Services provided
EasylivingSoftware, a custom software development firm, is headquartered in Juja, Kenya. Their services include Custom Software Development and BI & big data consulting & SI.
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$1,000+$100 - $149 / hrFreelancerLondon, England
Services provided
ProsperaCore, a small AI Consulting company, is based in London, England. The team provides AI Consulting and Corporate Training & Coaching.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
35.7/40.019.4/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$150 - $199 / hr50 - 249Minneapolis, MN
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
56% IT Consulting44% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.