Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Walnut Creek, CA
Services provided
CJS Associates, LLC is an IT managed services and Cybersecurity company. The Walnut Creek, California-based firm was founded in 2000. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
Services provided
Singular Scope SL is a small IT managed services company headquartered in Barcelona, Spain. The team specializes in IT managed services and Cybersecurity.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Woodway, TX
Services provided
Based in Woodway, Texas, Kainos Technologies LLC is a small IT managed services and Cybersecurity company. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Waco, TX
Services provided
Down To Earth Technology is a small IT managed services and IT strategy consulting company in Waco, Texas. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed1,000 - 9,999Košice, Slovakia
Services provided
T-Systems Ltd., a large Accounting company, is located in Košice, Slovakia. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Bratislava, Slovakia
Services provided
Beatow Partners s.r.o. Is a small Bratislava, Slovakia-based Accounting company. The team provides Accounting and Commercial Development.
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UndisclosedUndisclosed2 - 9Visalia, CA
Services provided
IT managed services and IT strategy consulting company ValleyExpetec, Inc. Is headquartered in Visalia, California. Their services include IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Visalia, CA
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IT managed services and IT strategy consulting company Trilotech was founded in 2002. The small team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Alexandria, VA
Services provided
CoreSys Consulting is a software development company. Established in 1998, the team offers Custom Software Development and Enterprise App Modernization.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosedFreelancerVentura, CA
Services provided
Founded in 1986, Infogrip IT LLC is an IT managed services and Cybersecurity company. The team focuses on IT managed services and Cybersecurity and is in Ventura, California.
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UndisclosedUndisclosed2 - 9Ingliston, Scotland
Services provided
Tabard IT Ltd is a small IT managed services and IT strategy consulting company in Ingliston, Scotland. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Las Cruces, NM
Services provided
BMC Technologies is a Las Cruces, New Mexico-based IT managed services company. They focus on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Bratislava, Slovakia
Services provided
LLP Slovakia is a software development company. Headquartered in Bratislava, Slovakia, their team focuses on Custom Software Development and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Upland, CA
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Optiva IT, LLC, an IT managed services and IT strategy consulting company, is headquartered in Upland, California. The team specializes in IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Santiago, Chile
Services provided
Option is an UX company located in Santiago, Chile. Their services include UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Largo, FL
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American Tech Systems is a cloud consulting & SI and IT managed services company founded in 2001. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Ljubljana, Slovenia
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Comtrade d.o.o. Is a large custom software development company located in Ljubljana, Slovenia. Their services include Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Asunción, Paraguay
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SSC - Software & Services Consulting is a software development firm. They were founded in 2011, and their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Ljubljana, Slovenia
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Launched in 2013, Comtrade Gaming is a custom software development company. The team focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Ljubljana, Slovenia
Services provided
Marand is a custom software development company established in 1989. The team specializes in Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Ljubljana, Slovenia
Services provided
Inden d.o.o. Is a custom software development company. The team is in Ljubljana, Slovenia, and their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Las Condes, Chile
Services provided
Located in Las Condes, Chile, BusinessMind Chile is a small Business Consulting company. Their services include Business Consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Ljubljana, Slovenia
Services provided
COMPAREX d.o.o. Is a software development firm. Headquartered in Ljubljana, Slovenia, the company was established in 2006. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Vitacura, Chile
Services provided
Mas Analytics is a Business Consulting company. The team focuses on Business Consulting and IT managed services, and the firm is located in Vitacura, Chile.
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UndisclosedUndisclosed2 - 9München, Germany
Services provided
Griscom, a small IT strategy consulting company, is headquartered in München, Germany. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Santiago, Chile
Services provided
FLEXWIN, a small ERP consulting and SI company, is headquartered in Santiago, Chile. The team offers ERP consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Ljubljana, Slovenia
Services provided
Located in Ljubljana, Slovenia, Atol Business Solutions Ltd. Is a small CRM consulting and SI company. Their services include CRM consulting and SI and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Maribor, Slovenia
Services provided
Based in Maribor, Slovenia, PROHIT is a Finance & Accounting Outsourcing (FAO) company. They provide Finance & Accounting Outsourcing (FAO) and IT managed services and were established in 2012.
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UndisclosedUndisclosed10 - 49Ljubljana, Slovenia
Services provided
S.K.I.F.U.N., a Finance & Accounting Outsourcing (FAO) company, was launched in 2007. The team offers Finance & Accounting Outsourcing (FAO) and IT managed services and is in Ljubljana, Slovenia.
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UndisclosedUndisclosed2 - 9Lawrence, MA
Services provided
Valley Networks is an IT managed services and IT strategy consulting company. Founded in 2002, the team specializes in IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49León, Mexico
Services provided
SOLTIMEX is an IT managed services company launched in 2009. The team specializes in IT managed services and Corporate Training & Coaching and is in León, Mexico.
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UndisclosedUndisclosed2 - 9Stockton, CA
Services provided
SysPros is an IT managed services and IT strategy consulting company. Their small team is based in Stockton, California. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Torino, Italy
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In Torino, Italy, Kedos is a cloud consulting & SI company. The team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Torino, Italy
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Top.Tech, a small IT managed services company, is based in Torino, Italy. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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New Data System is an IT managed services company founded in 1998. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49
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Established in 2000, Ikran Services is an IT managed services and IT strategy consulting company. The agency offers IT managed services and IT strategy consulting, and is small.
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UndisclosedUndisclosed2 - 9Livingston, NJ
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ITProLine Management Consulting is a Livingston, New Jersey-based cloud consulting & SI and IT managed services company. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Torino, Italy
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Software development firm Sorma is based in Torino, Italy. They focus on Custom Software Development and IT managed services and were founded in 1980.
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UndisclosedUndisclosed2 - 9Torino, Italy
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Launched in 1998, Mainline is an IT managed services company. The firm provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Alhambra, CA
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MC Computer Consulting is an IT managed services and IT strategy consulting company. Founded in 2006, their team specializes in IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Silver Spring, MD
Services provided
IT managed services and Cybersecurity company The NERDS Group focuses on IT managed services and Cybersecurity. They are headquartered in Silver Spring, Maryland.
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UndisclosedUndisclosed10 - 49Carrollton, TX
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Located in Carrollton, Texas, Torch Networks is a cloud consulting & SI and IT managed services company. They provide cloud consulting & SI and IT managed services and were founded in 2002.
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UndisclosedUndisclosed10 - 49Hayward, CA
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Launched in 2006, Global Tech Studio is a small Hayward, California-based software development company. Their team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49
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Kabel is an IT strategy consulting company. Based in Madrid, Spain, the agency was established in 1995. Their team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9
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Cloud-Age IT is a cloud consulting & SI and IT managed services company founded in 2011. The firm specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9München, Germany
Services provided
Located in München, Germany, Diebold IT Solutions is a small IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
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Saptools Consulting, a data analytics company, is located in Barcelona, Spain. They specialize in BI & big data consulting & SI and Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Managua, Nicaragua
Services provided
MOi-Solutions, a custom software development firm, was launched in 2008. The small team focuses on Custom Software Development and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Raleigh, NC
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CSP, Inc. Is a cloud consulting & SI and IT managed services company. Their team is in Raleigh, North Carolina and focuses on cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Raleigh, NC
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Launched in 1996, Carolinas IT is a cloud consulting & SI and IT managed services company. The team provides cloud consulting & SI and IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.