Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company, highly praised for its expertise in web and mobile application development, software engineering, and IT consulting services. Reviews highlight their strong project management, with 87% of clients noting on-time delivery, and commend their collaborative and innovative team spirit. The company excels in integrating with partners, as mentioned by 75% of reviewers, and is recognized for its attentiveness and adaptability to client needs.
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UndisclosedUndisclosed2 - 9
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21 Knots is a CRM consulting and SI company. They are in Montreal, Canada and have small team. Their services include CRM consulting and SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Pittsburgh, PA
Services provided
Uptima is a big data analytics company. The team provides BI & big data consulting & SI and cloud consulting & SI and is based in Pittsburgh, Pennsylvania and Haifa, Israel.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 58 projectsLeobit is a software development company specializing in AI, mobile app development, and digital platform solutions. Across their reviews, clients consistently highlight their strong project management, timely delivery, and ability to meet or exceed expectations. Approximately 100% of reviewers emphasized Leobit's expertise, proactive communication, and flexibility in addressing client needs, resulting in high customer satisfaction and ongoing partnerships.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
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UndisclosedUndisclosed50 - 249Kansas City, MO
Services provided
Torrent Consulting, a cloud consulting & SI company, was founded in 2013. The team offers cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Admin Within is a small CRM consulting and SI company headquartered in New York, New York. Their services include CRM consulting and SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Putten, Netherlands
Services provided
Based in Putten, Netherlands and Coimbatore, India, Vanenburg is a cloud consulting & SI company. Launched in 2009, the team focuses on cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
Saberpoint is an ERP consulting and SI company. They are located in New York, New York. Their team offers ERP consulting and SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
OTB Solutions is an ECM consulting and SI company established in 2002. The agency specializes in ECM consulting and SI and IT strategy consulting, and is small.
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Featured
What are Featured Providers?
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company offering a wide range of IT services, including software development, UX design, and project management. Based on their reviews, Accedia consistently impresses clients with their strong technical expertise, seamless integration into client teams, and effective project management. Nearly all reviewers highlight their proactive communication, adaptability, and ability to deliver projects on time. This positive feedback underscores Accedia's commitment to client satisfaction and operational excellence.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Hong Kong, Hong Kong
Services provided
DynaSys Solutions Limited, an IT strategy consulting company, specialize in IT strategy consulting and BI & big data consulting & SI. They were launched in 2008.
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UndisclosedUndisclosed10 - 49Shanghai, China
Services provided
HKBN JOS (Shanghai) Co., Ltd. Is a data analytics company. They are in Shanghai, China and have small team. Their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 21 projectsLogiQuad Solutions Private Limited is a versatile IT solutions company specializing in software development, DevOps, and cloud services. Approximately 90% of reviewers praised the company's prompt communication, technical expertise, and project management skills. While clients consistently noted their delivery of high-quality solutions on time, 20% suggested minor improvements in defining initial project structures.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 36 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
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UndisclosedUndisclosed2 - 9London, England
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Cloud consulting & SI company CloudSmart Consulting was established in 2017. The team specializes in cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Atlanta, GA
Services provided
SPAR Solutions is a CRM consulting and SI company. The Atlanta, Georgia-based agency was launched in 2003. Their team provides CRM consulting and SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development company that consistently receives high ratings for its expertise in Salesforce solutions, CRM customization, and web development. Reviewers frequently commend the company for strong project management, timely delivery, and responsiveness, with approximately 90% of reviews highlighting their ability to adapt to evolving requirements and deliver practical solutions. Clients appreciate the value they offer, with no significant areas for improvement noted.
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UndisclosedUndisclosed10 - 49San Diego, CA
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CRM consulting and SI company Corrao Group was established in 2002. The team offers CRM consulting and SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Blackburn, England
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CRM consulting and SI company Cloudtal.com focuses on CRM consulting and SI and BI & big data consulting & SI. They were established in 2019.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
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Omnivise Consulting is an IT strategy consulting company. Their small team of employees is in Melbourne, Australia. Their team focuses on IT strategy consulting and ECM consulting and SI.
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UndisclosedUndisclosed10 - 49Bordeaux, France
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2GEZER - CRM x DATA is a cloud consulting & SI company launched in 2019. Their team focuses on cloud consulting & SI and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9
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Small cloud consulting & SI company Swan Technology Solutions, is in Melbourne, Australia. The team offers cloud consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Fu Zhou Shi, China
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Potevio Guomai Networks Ltd is a big data company. Their small team is located in Fu Zhou Shi, China and Beijing, China. Their services include BI & big data consulting & SI and cloud consulting &
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UndisclosedUndisclosed2 - 9Surry Hills, Australia
Services provided
NobleCX Pty Ltd is a cloud consulting & SI company in Surry Hills, Australia. They offer cloud consulting & SI and CRM consulting and SI and were launched in 2015.
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UndisclosedUndisclosed50 - 249Johannesburg, South Africa
Services provided
CloudSmiths is a CRM consulting and SI company. Their team is located in Johannesburg, South Africa and specializes in CRM consulting and SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
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Founded in 2015, Specialisterne Brasil is a Customer Service Outsourcing company. The firm focuses on Customer Service Outsourcing and IT strategy consulting, and is midsize.
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UndisclosedUndisclosed50 - 249Arnhem, Netherlands
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Avisi is an IT strategy consulting company. Their midsize team is based in Arnhem, Netherlands and offers IT strategy consulting and Custom Software Development. The company was established in 2000.
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UndisclosedUndisclosed10 - 49Midrand, South Africa
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Launched in 2018, illation is an IT strategy consulting company. Located in Midrand, South Africa, the team specializes in IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Istanbul, Türkiye
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Omni Factors is an IT strategy consulting and cloud consulting & SI company. Headquartered in Istanbul, Türkiye, the company focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Padova, Italy
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Omnidea is an IT strategy consulting and cloud consulting & SI company based in Padova, Italy. They offer IT strategy consulting and cloud consulting & SI and were established in 2006.
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UndisclosedUndisclosed50 - 249Quezon City, Philippines
Services provided
Established in 2011, Direc Business Technologies, Inc. Is an IT strategy consulting company. Their services include IT strategy consulting and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49City of London, England
Services provided
Founded in 2019, WeShape is an IT strategy consulting company. The firm focuses on IT strategy consulting and cloud consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Madrid, Spain
Services provided
Persei vivarium is a small big data company in Madrid, Spain. Their services include BI & big data consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Moss, Norway
Services provided
Devtec Norway AS is a small IT strategy consulting and Cybersecurity company located in Moss, Norway. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10,000+Pasadena, CA
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Tetra Tech, a large IT strategy consulting company, is located in Pasadena, California. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Québec, Canada
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BBA Consultants is an IT strategy consulting company. The agency is based in Québec, Canada and Toronto, Canada. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Irving, TX
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Kairos Technologies is a cloud consulting & SI company. They are in Irving, Texas and Toronto, Canada and have midsize team of experts. Their services include cloud consulting & SI and
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UndisclosedUndisclosed50 - 249Kassel, Germany
Services provided
Micromata GmbH is a custom software development company. The company is located in Kassel, Germany. Their services include Custom Software Development and Cybersecurity.
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UndisclosedUndisclosed2 - 9Bremen, Germany
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Based in Bremen, Germany, GoCaspi GmbH is a small custom software development company. The team specializes in Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Zoetermeer, Netherlands
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Benelux Group, an IT strategy consulting company, provides IT strategy consulting and BI & big data consulting & SI. The agency is located in Zoetermeer, Netherlands.
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UndisclosedUndisclosed50 - 249Nieuwegein, Netherlands
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NEG-ITSolutions is an IT strategy consulting company. The team is in Nieuwegein, Netherlands, and their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Docklands, Australia
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Delivery Centric Pty Ltd is a midsize Docklands, Australia-based cloud consulting & SI company. The team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Ottawa, Canada
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Cloud consulting & SI company ExitCertified provides cloud consulting & SI and Cybersecurity. They were founded in 2001.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
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Established in 2011, Patika Global Technology is an IT strategy consulting company. The midsize team provides IT strategy consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Rockville, MD
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FusionSpan, a Digital Strategy company, was established in 2010. They provides Digital Strategy and IT managed services.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
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Compeople AG is a midsize Frankfurt am Main, Germany-based custom software development company. The team provides Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Dallas, TX
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Active Cyber is a Cybersecurity company launched in 2013. Their team specializes in Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
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Criterion Technologies is a cloud consulting & SI and Cybersecurity company. Their small team is headquartered in Boylston, Massachusetts. Their team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9
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Bakerview Technology Advisors LLC is a Cybersecurity company. Founded in 2019, the team offers Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Westlake Village, CA
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Millennium Business Solutions Group (MBSG) is a Cybersecurity company. The company is in Westlake Village, California. Their services include Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Catonsville, MD
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Cybersecurity company Alcor Technical Solutions was launched in 2012. The team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Arlington, VA
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BAM Technologies is a web design company. The Arlington, Virginia-based team provides Web Design and Web Development.
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UndisclosedUndisclosed10 - 49Herndon, VA
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CRM consulting and SI company EKASYS Inc. Was launched in 2010. The small team specializes in CRM consulting and SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Madrid, Spain
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ADEX Adaptive Predictive Expert Control, an IT strategy consulting company, was founded in 2005. They specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
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ClearPeaks is a big data analytics company. The Barcelona, Spain-based company was established in 2000. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Markham, Canada
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Evron Computer Systems Corp. Is a cloud consulting & SI company founded in 1983. The midsize team offers cloud consulting & SI and ERP consulting and SI.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.3/40.017.2/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$150 - $199 / hr50 - 249Minneapolis, MN
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
56% IT Consulting44% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.