Home Call Centers United States California Sacramento

Top Call Center Services & Voice Services in Sacramento

Ratings Updated: September 14, 2026

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Featured

What are Featured Providers?
SalesRoads

4.9 67 reviews

Premier Verified

$5,000+

Undisclosed

50 - 249

Serves Sacramento, CA

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

SalesRoads is a leading provider of outbound call center and telemarketing services. Their reviews highlight a 100% success rate in delivering qualified leads and consistent appointment setting, with clients noting impressive project management and adaptability. SalesRoads excels in customer care services, with 86% of reviews praising their ability to understand client needs and deliver strategic results effectively.

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Reviews mention Well-executed projects
SalesRoads has received positive feedback for its well-executed projects, particularly in creating face-to-face appointments for clients. One CEO praised SalesRoads for its strong communication and effective execution throughout the project, noting the involvement of leadership in ensuring success. The results of their collaboration were measurable, with multiple appointments generated, indicating a high level of client satisfaction and successful project outcomes.

Staff Augmentation for Commercial Janitorial Services Firm

5.0 Feb 28, 2023

The CEO David was involved at the beginning and stayed involved throughout the entire project. David brought in various team members to set up and execute the project. I was impressed with SalesRoad's communication and execution.
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2 of 2 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
SalesRoads has received positive feedback in recent reviews, highlighting their effectiveness in driving client engagements and generating actionable insights. Clients noted impressive performance metrics, achieving 150%–200% of target contact rates and a $500,000 potential revenue pipeline. Their project management is described as highly organized and responsive, fostering strong communication through regular meetings. Overall, clients expressed satisfaction with SalesRoads' iterative approach and ability to adapt strategies based on real-time feedback, with no significant areas for improvement identified.
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Industry Experience

SalesRoads has demonstrated expertise across various industries, including Information Technology, Media, Financial Services, and Manufacturing. Clients praised their effectiveness in lead generation and appointment setting, often exceeding targets, particularly within the technology and financial sectors. Overall sentiment indicates strong satisfaction with SalesRoads' responsiveness, adaptability, and collaborative approach, making them a suitable partner for companies looking to enhance their sales pipeline and outreach strategies.
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Information technology Advertising & marketing Manufacturing Real estate Financial services Design Nonprofit Engineering Human Resources IT Services Business services Consumer Products Other Industry Education Retail Software Legal Healthcare Media

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United States (63) Canada (2) Austria (1) Spain (1)

This provider is available in 1 time zone:

Eastern European Time (EET)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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Reviews mention Hard working
Clients consistently commend Helpware for their hardworking nature, highlighting the team's dedication and responsiveness. One client noted the significant contribution of an agent who effectively managed a high volume of calls, demonstrating ownership and knowledge. Additionally, the leadership's commitment to meeting client needs was particularly appreciated, with feedback indicating that the team's serious approach to responsibilities greatly benefited the collaboration. Overall, the sentiment reflects a strong appreciation for Helpware's work ethic and support.

Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

Their friendless and composure regardless of what situation we were dealing with was always very welcome. From the agents to the leadership, everyone was always so ready and willing to help. The team's general responsiveness is yet another reason to be appreciative to be working with Helpware. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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six eleven global services

4.8 10 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

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1 of 1 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Industry Experience

Six Eleven Global Services has received positive feedback across several industries, including Advertising & Marketing, Telecommunications, Logistics & Supply Chain, and Beauty & Cosmetics. Clients highlight their strengths in delivering high-quality customer support, effective communication, and operational scalability. The overall sentiment reflects strong expertise in managing customer service projects, with measurable success in response times and project accuracy. Their adaptability and commitment to client satisfaction make them a suitable choice for businesses seeking support in these sectors.
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Advertising & marketing Logistics & Supply Chain Telecommunications Wellness & Fitness Consulting Beauty & Cosmetics

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight six eleven global services' competitive pricing and strong value for money. One client noted that their pricing fit the budget and provided good value, while another emphasized significant cost savings without compromising quality. The overall sentiment is positive, with multiple reviews praising their effective communication and high-quality service relative to cost, indicating a strong alignment with client expectations and needs.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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MyOutDesk

5.0 68 reviews

Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Sacramento, CA

Services provided

30% Back Office Outsourcing

30% Customer Service Outsourcing

25% Sales Outsourcing +1 service

15% Finance & Accounting Outsourcing (FAO)

MyOutDesk is a company specializing in Contact Center Services and Customer Support Services, offering solutions like inbound and outbound call handling, telephonic support, and customer care services. Reviews indicate a high satisfaction rate, with 100% of clients praising their responsiveness, professionalism, and ability to integrate seamlessly into teams, enhancing efficiency and customer experience.

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48 of 52 reviews are 5 stars

2 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 52 times in the past 6 months
MyOutDesk has received overwhelmingly positive feedback over the past six months, with clients praising their efficiency, professionalism, and ability to streamline operations. For instance, one client noted that MyOutDesk's support saved them time and reduced errors, while another highlighted the team's impressive industry knowledge and responsiveness. Overall, clients feel that MyOutDesk has significantly improved their operational workflows and communication, making them a valuable partner. Some minor suggestions for improvement included enhancing internal communication among team members.
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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for Hotel Company
5.0 — MyOutDesk provides customer service, IT support, marketing, and administrative assistance for a hotel company. The team handles email marketing, social media posts, process documentation, and data Read more
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New York City, New York (3) Austin, Texas (2) Scottsdale, Arizona (2) Denver, Colorado (2) Frisco, Texas (1) East Los Angeles, California (1) Greenville, South Carolina (1) Columbia, Maryland (1) Dallas, Texas (1) Flower Mound, Texas (1) Leesburg, Florida (1) Houston, Texas (1) East Hartford, Connecticut (1) Los Angeles, California (1) Elmhurst, Illinois (1) Grand Rapids, Michigan (1) Traverse City, Michigan (1) Omaha, Nebraska (1) Olathe, Kansas (1) Poughkeepsie, New York (1) Columbus, Ohio (1) North Canton, Ohio (1) Charlotte, North Carolina (1) Bakersfield, California (1) East Norwalk, Connecticut (1) San Carlos, California (1) San Diego, California (1) San Francisco, California (1) South Lake Tahoe, California (1) Temecula, California (1) Stockbridge, United States (1) Salt Lake City, Utah (1) Vero Beach, Florida (1) Portland, Oregon (1) Kailua, Hawaii (1) Louisville, Kentucky (1) Boston, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Virginia Beach, Virginia (1) Red Bank, New Jersey (1) Oley, Pennsylvania (1)

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Wing Assistant

4.7 36 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1 service

20% Sales Outsourcing

Wing Assistant is a provider of Customer Support Services, excelling in areas such as call handling, telephonic support, and customer care services. The company is praised across reviews for its seamless integration, excellent project management, and high performance, with a call answer rate consistently above 95%. Approximately 67% of reviewers highlight their professional dedication and exceptional customer service. However, one review suggests more involvement in the employee selection process.

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2 of 3 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Cleaning Systems Company
4.5 — Wing Assistant provided customer service support for a cleaning systems company, covering the client's non-business hours on weekdays and providing 24-hour coverage on weekends. Read more
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Industry Experience

Wing Assistant has received positive feedback across diverse industries, including Manufacturing, Construction, Advertising & Marketing, Information Technology, Education, Medical, and Home Services. Clients appreciate their expertise in customer support, community management, and administrative tasks, often highlighting their responsiveness, timely delivery, and seamless integration into existing workflows. Overall sentiment is favorable, particularly in sectors like Education and Medical, where their contributions have significantly improved operational efficiency and client satisfaction.
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Legal Arts, entertainment & music Manufacturing Construction Advertising & marketing Real estate Information technology Education Other industries Home Services Medical Business services Financial services

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Wing Assistant's competitive pricing and excellent value for money. Many reviews specifically mention that the company's pricing fits their budget and delivers good value compared to other options. For instance, one CEO noted, 'Pricing fit our budget; good value for cost,' while another client remarked on the 'low-cost operational support' that resulted in significant efficiency gains. Overall, the sentiment towards cost and value is positive, with clients appreciating the quality of service received relative to their investment.
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United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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Featured

What are Featured Providers?

A-SALES AB

4.9 83 reviews

Premier Verified

$1,000+

$200 - $300 / hr

50 - 249

Serves Sacramento, CA

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a telemarketing service provider specializing in outbound call center and customer support services. They consistently deliver high-quality pipeline generation and meeting bookings, with 100% of reviews noting excellent project management and responsiveness. Clients appreciate their tailored, strategic approach and consistent, proactive communication, leading to measurable business growth and successful sales outcomes in competitive markets.

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17 of 18 reviews are 5 stars

7 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 18 times in the past 6 months
A-SALES AB has received positive feedback from clients in recent reviews, highlighting their effectiveness in lead generation and appointment setting. Clients noted the company's collaborative approach and responsiveness, with one stating they appreciated A-SALES AB's ability to understand complex products and tailor outreach accordingly. Another client praised their proactive project management and timely delivery of results. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement mentioned.
Read 18 Recent Reviews

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22 of 23 Call Center Services reviews are 5 stars

7 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read more
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Industry Experience

A-SALES AB has garnered positive feedback across several industries including Information Technology, Business Services, Advertising & Marketing, and Manufacturing. Clients commend their expertise in lead generation and appointment setting, noting significant increases in qualified meetings and sales pipelines. Their strength lies in understanding complex value propositions and tailoring outreach strategies accordingly. Overall, sentiment is overwhelmingly favorable, making them a suitable partner for organizations seeking to enhance sales efforts, particularly in B2B environments.
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Information technology Manufacturing Software Construction Consumer Products Government Education Financial services Healthcare Supply Chain, Logistics, and Transport Human Resources IT Services Consulting Other industries Advertising & marketing Business services Consumer products & services

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Average Project Cost Breakdown

Less than $10,000 (22) $10,000 to $49,000 (15)

What Clients Have Said
A-SALES AB is frequently praised for its competitive pricing and overall value for money. Clients have noted that the company's services fit within their budget while delivering impressive results, such as generating qualified sales meetings and leads. One client highlighted that A-SALES AB's pricing aligned well with their financial constraints, contributing to a successful partnership. Overall, the sentiment is overwhelmingly positive, with many clients expressing satisfaction with the return on investment achieved through A-SALES AB's efforts.
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Appointment Setter Online

5.0 54 reviews

Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Sacramento, CA

Services provided

20% Call Center Services

55% Sales Outsourcing

25% Back Office Outsourcing

Appointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.

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18 of 19 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Services & Sales Outsourcing for Resume Writing Co
5.0 — A resume company has hired Appointment Setter Online to manage their calls, chats, and emails. The team has also made outbound calls and answered the inquiries. Currently, they answer calls in the Read more
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Industry Experience

Appointment Setter Online has demonstrated expertise across various industries, including financial services, education, automotive, legal, and non-profit sectors. Clients consistently praised their lead qualification and appointment-setting efficiency, leading to improved conversion rates and sales pipelines. The overall sentiment reflects strong satisfaction, particularly in the automotive and education sectors, where significant growth in scheduled appointments was reported. Their professional communication and adaptability make them a strong fit for businesses seeking to enhance client engagement and streamline outreach efforts.
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Construction Agriculture Electric Financial services Consumer products & services Software Dental Roofing Business services Research Publishing Non-profit Medical Nonprofit Home Services Legal Automotive Education Advertising & marketing

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More responsive than most other service providers

Appointment Setter Online is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000 1 Full Time Appointment Setter $1,800 2 Full Time Appointment Setters $4,500 5 Full Time Appointment Setters

Award Winning Appointment Setting Team
Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.
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Softfile

4.3 3 reviews

$1,000+

< $25 / hr

50 - 249

Sacramento, CA

Services provided

10% Call Center Services

75% Back Office Outsourcing

15% Customer Service Outsourcing

Softfile is a company specializing in Contact Center Services and back-office solutions, including Inbound Call Center and Customer Support Services. The reviews indicate that 100% of clients find their customer service and communication skills commendable, with strengths in cost-effectiveness and delivering timely, accurate results. Areas for improvement were mentioned minimally, highlighting overall satisfaction.

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2 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Consumer Products Claims Processing
5.0 — Read more
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Industry Experience

Softfile demonstrates notable expertise in the Information Technology, Healthcare, and Consumer Products industries. Clients in IT praise their cost-effectiveness and reliable customer service, while healthcare professionals commend their efficiency and accuracy in back office services. Reviews reflect strong satisfaction, highlighting substantial time and cost savings across all sectors. Overall, the sentiment is positive, making Softfile a strong contender for medium-to-large companies seeking support in these fields.
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Human Resources Consumer Products Information technology

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Softfile for its competitive pricing and strong value for money. One client noted a monthly savings of $1,500, emphasizing the cost-effectiveness of their services. Another highlighted considerable savings, estimating at least five figures annually. Feedback indicates that the company offers package deals and efficient billing, enhancing overall client satisfaction with their financial investment in the services provided.
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Portland, Maine (1) Providence, Rhode Island (1) Scottsdale, Arizona (1)

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TeleDirect Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sacramento, CA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Sacramento, CA

Services provided

25% Call Center Services

50% Customer Service Outsourcing

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Sacramento, CA

3851 N Freeway Blvd, Suite 100
Sacramento, CA 95834
2 - 5

916-562-2235

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TLC Tech, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

10% Call Center Services

25% IT Managed Services

15% BI & Big Data Consulting & SI +4 services

15% Cybersecurity

15% IT Strategy Consulting

10% Cloud Consulting & SI

10% Other IT Consulting and SI

IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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InstinctX

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

20% Business Consulting

16% Back Office Outsourcing

16% Customer Service Outsourcing +3 services

16% Finance & Accounting Outsourcing (FAO)

16% Fractional CFO Services

16% Sales Outsourcing

The talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
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Golden Goose Marketing

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

15% Call Center Services

15% Custom Software Development

15% Pay Per Click +4 services

15% Sales Outsourcing

15% Search Engine Optimization

15% Web Development

10% Customer Service Outsourcing

Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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Level 9 Virtual

1.0 1 review

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

10% Call Center Services

20% Customer Service Outsourcing

20% Graphic Design +3 services

20% Social Media Marketing

20% Web Development

10% Back Office Outsourcing

LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.

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Industry Experience

Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement.
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Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided.
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Telegenisys Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Fairfield, CA

Services provided

10% Call Center Services

45% Back Office Outsourcing

15% Customer Service Outsourcing +3 services

10% Business Consulting

10% Financial Consulting

10% Sales Outsourcing

Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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JRivera Associates

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lodi, CA

Services provided

30% Call Center Services

40% Translation

30% Sales Outsourcing

JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services.
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TeleContact Resource Services

4.6 4 reviews

$1,000+

Undisclosed

50 - 249

Riverbank, CA

Services provided

50% Call Center Services

50% Sales Outsourcing

TeleContact Resource Services is a Contact Center Services provider specializing in outbound call center and telemarketing services. The reviews indicate strong customer satisfaction, with clients noting improvements in audience reach and sales efficiency. Over 75% of reviewers highlight their cost-effectiveness and positive impact on business operations, saving clients time and money while enhancing customer service and telephonic support.

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Reviews mention High-quality work
Clients have consistently praised TeleContact Resource Services for delivering high-quality work that significantly enhances their business outcomes. One client noted a remarkable 50% increase in orders and emphasized the efficiency and responsiveness of the team, stating, 'They always meet the deadlines and do an amazing job!' Overall, the sentiment surrounding their service highlights exceptional performance and a strong recommendation for potential buyers.

Business Services Company Telemarketing

5.0 Aug 14, 2017

They have increased our efficiency and productivity. I can't really think of any con's.
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3 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Business Services Company Telemarketing
5.0 — Read more
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Industry Experience

TeleContact Resource Services has received positive industry feedback, particularly in Advertising & Marketing, Manufacturing, Business Services, and Telecommunications. Clients appreciate their efficiency, targeted outreach, and cost-effectiveness. The manufacturing sector highlighted significant revenue growth, while business services noted enhanced customer service capabilities. Overall, the sentiment across these industries is favorable, indicating that TeleContact's expertise is well-suited for clients seeking to improve sales and customer engagement across diverse sectors.
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Advertising & marketing Manufacturing Business services Telecommunications

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Dallas, Texas (1) San Jose, California (1) Bowling Green, Kentucky (1)

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Gadgetsick

Not yet reviewed

$10,000+

< $25 / hr

2 - 9

Concord, CA

Services provided

50% Call Center Services

50% IT Managed Services

Founded in 2019, Gadgetsick is a call center company and IT managed services company. Their services include Call Center Services and IT managed services.
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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

24% Call Center Services

60% Customer Service Outsourcing

16% Sales Outsourcing

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Reviews mention Positive attitude
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.

Call Center Services for Solar Sales Company

5.0 Feb 24, 2023

Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Industry Experience

Telecom, Inc. has demonstrated robust expertise in the Energy & Natural Resources and Manufacturing industries. Clients highlighted their adeptness in sales and customer service operations, with notable improvements in customer experience and conversion rates. They received commendations for their positive attitude, high-quality agents, and effective communication strategies. Overall, the sentiment is highly positive, marking Telecom as a reliable partner for companies in these sectors seeking to enhance sales and customer support functions.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients praise Telecom, Inc. for their competitive pricing and value for money, particularly highlighting their willingness to accommodate payment structures. One client noted that Telecom's rates were competitive for a US-based call center with high-quality agents. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, as clients felt they received substantial value, evidenced by improved sales and customer service experiences without compromising quality.
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Reliable Receptionist

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Walnut Creek, CA

Services provided

100% Call Center Services

Reliable Receptionist is an answering service. The Walnut Creek, California-based team offers Call Center Services.
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Five9

2.5 2 reviews

Undisclosed

$100 - $149 / hr

250 - 999

San Ramon, CA

Services provided

10% Call Center Services

60% CRM Consulting and SI

20% ERP Consulting and SI +1 service

10% Other IT Consulting and SI

Five9 is a technology solutions provider specializing in contact center operations and Salesforce integration. Feedback from clients is mixed; 50% commend their project management, diligence, and problem-solving abilities, while others criticize communication and outdated software interfaces. Overall, they are recognized for their dedication and structured problem-solving but face challenges with communication and software usability.

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Reviews mention Communicative
Clients consistently praise Five9 for their exceptional communication skills and responsiveness. One client noted that the team diligently follows up, emphasizing project priorities, while another highlighted their prompt responses to support tickets, typically within an hour. The proactive approach during a transition to remote work, including direct outreach to troubleshoot issues, exemplifies their commitment to effective communication. Overall, feedback reflects a strong sentiment towards Five9's communicative nature, reinforcing their reputation for high customer service.

Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

When we transitioned to work from home, Five9 was really helpful in troubleshooting some of the issues my team was dealing with. The team went so far as to reach out to my team members directly to help them troubleshoot issues. They went above and beyond in that regard when we made that transition.
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Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

They are extremely diligent, to the point where if they call me and I’m unavailable, they don’t wait for me to call back — they’ll call a second time to emphasize the priority of the project. It’s been very seamless.
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Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

Five9 tends to be really project completion oriented. They make sure they’re paying attention to getting your project done. The team is also really diligent in their response time. If you submit a ticket, they tend to reach back out within about an hour, even for not urgent matters. Their communication is their strength.
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Industry Experience

Five9 has received mixed feedback across industries. In Financial Services, clients noted challenges with communication and integration, suggesting potential clients seek alternative vendors. Conversely, in the Legal sector, Five9 is praised for their project management, diligence, and technical support, which significantly improved operational efficiency and lead management. Overall, they demonstrate strengths in responsiveness and problem-solving in Legal, while clients in Financial Services highlight communication as an area for improvement. Organizations in the Legal industry may find them to be a better fit.
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Financial services Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback on Five9 indicates mixed sentiments regarding overall value and cost. One client invested $20,000–$30,000 but faced significant communication issues, advising potential customers to seek alternatives. Conversely, another client, who spent between $10,000–$50,000, praised Five9 for their diligent project management and timely responses, emphasizing the positive impact on efficiency and sales. Overall, while some clients recognize the value in project execution, concerns about communication and outdated software may affect perceived value for money.
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ALFATEK

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Concord, CA

Services provided

20% Branding

20% Cybersecurity

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

ALFATEK is a Concord, California-based branding agency. They offer Branding and Social Media Marketing.
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Call24 Communications

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Pleasant Hill, CA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Call24 Communications, an answering service, is located in Pleasant Hill, California. Founded in 1985, the team focuses on Call Center Services and Customer Service Outsourcing.
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Packet Fusion

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pleasanton, CA

Services provided

100% Call Center Services

Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services.
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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Sales Outsourcing

Numa, a communications solutions provider, offers services that enhance customer interaction through features like text messaging from business landlines and automated voicemail responses. Across various reviews, clients commend Numa for exceptional customer service and efficiency, with 100% of reviews highlighting their responsiveness and ease of integration. The solutions effectively address missed communications, leading to improved customer satisfaction and operational efficiency.

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Industry Experience

Numa has demonstrated expertise across various industries, including beauty, retail, real estate, hospitality, and the arts. Clients commend Numa for enhancing customer communication, improving service efficiency, and providing seamless integration of their solutions. Overall sentiment is positive, with notable strengths in responsiveness, customer service, and innovative technology. Numa is particularly well-suited for businesses seeking to improve customer engagement and manage high call volumes effectively.
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Real estate Hospitality & leisure Beauty & Cosmetics Retail Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients consistently express satisfaction with Numa's cost-effectiveness and value for money, noting that the service significantly enhances communication without the need for additional staffing. For instance, a manager from a student housing facility mentioned spending approximately $150 monthly for seamless call handling, which proved invaluable during after-hours emergencies. Moreover, a restaurant manager highlighted the service's ability to respond to customer inquiries efficiently, thus reducing labor costs. Overall, clients appreciate the combination of affordability and high-quality service.
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Washington, District of Columbia (1) Kansas City, Missouri (1) Pasadena, California (1) Portland, Oregon (1) Virginia Beach, Virginia (1)

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Daevara Consulting

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Concord, CA

Services provided

10% Call Center Services

35% Web Development

25% Search Engine Optimization +2 services

20% Pay Per Click

10% Business Consulting

Daevara Consulting is a web development firm. They offer Web Development and Search Engine Optimization and are headquartered in Concord, California.
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NaqviX

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

San Ramon, CA

Services provided

10% Call Center Services

15% Custom Software Development

15% Mobile App Development +6 services

15% Web Development

10% AI Agents

10% Application Management & Support

10% Back Office Outsourcing

10% Customer Service Outsourcing

5% Social Media Marketing

NaqviX is a custom software development company. Established in 2017, the firm provides Custom Software Development and Web Development.
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Performant

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Livermore, CA

Services provided

80% Call Center Services

20% Accounting

Performant is an answering service launched in 1976. The team focuses on Call Center Services and Accounting.
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SaaScend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Concord, CA

Services provided

20% Application Management & Support

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Demand Generation Marketing

20% Sales Outsourcing

CRM consulting and SI company SaaScend is based in Concord, California. The team specializes in CRM consulting and SI and Application Management & Support.
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Custom Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Livermore, CA

Services provided

100% Call Center Services

Custom Communications, an answering service company, is located in Livermore, California. Established in 1980, the team offers Call Center Services.
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Scale Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Services provided

30% Call Center Services

40% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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Cannmore

Not yet reviewed

$5,000+

Undisclosed

2 - 9

San Ramon, CA

Services provided

50% Sales Outsourcing

25% Business Consulting

25% Fractional CMO Services

Cannmore is a Sales Outsourcing company launched in 2022. The small team offers Sales Outsourcing and Business Consulting.
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ezyteams

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

San Ramon, CA

Services provided

40% Back Office Outsourcing

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +4 services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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Vanaa Tech LLC

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

San Ramon, CA

Services provided

20% Call Center Services

40% AI Development

40% Customer Service Outsourcing

Established in 2023, Vanaa Tech LLC is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Artificial Intelligence.
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Father Son Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

El Cerrito, CA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Business Consulting company Father Son Locksmith Store was established in 1979. The small team offers Business Consulting and Back Office Outsourcing.
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Direct Line

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

55% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing

Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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Topaz Services

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Oakland, CA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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PIVOT Agency

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Walnut Creek, CA

Services provided

20% Branding

20% Business Consulting

20% Market Research +2 services

20% Sales Outsourcing

20% Sports Marketing

PIVOT Agency is a branding company. The Walnut Creek, California-based firm was established in 2013. Their team specializes in Branding and Market Research.
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Safe & Key Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Safe & Key Shop is a Business Consulting company. Launched in 1988, the firm offers Business Consulting and Back Office Outsourcing.
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Doctor Billing Experts

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Modesto, CA

Services provided

33% Call Center Services

34% Customer Service Outsourcing

33% Back Office Outsourcing

Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center
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A&H Billing Specialties

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Livermore, CA

Services provided

35% Back Office Outsourcing

35% Sales Outsourcing

30% Business Consulting

Back Office Outsourcing company A&H Billing Specialties is based in Livermore, California. They offer Back Office Outsourcing and Sales Outsourcing and were launched in 1999.
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LQ Digital

Not yet reviewed

$100,000+

$150 - $199 / hr

250 - 999

Oakland, CA

Services provided

10% Call Center Services

25% Search Engine Optimization

15% Affiliate Marketing +5 services

15% Social Media Marketing

10% Conversion Optimization

10% Demand Generation Marketing

10% Digital Strategy

5% Performance Marketing

LQ Digital, a SEO services firm, offer Search Engine Optimization and Social Media Marketing. They were established in 2006.
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WHM Creative

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

10% Advertising

10% Branding

10% Content Marketing +7 services

10% Email Marketing

10% Media Planning & Buying

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

Launched in 2009, WHM Creative is a small Advertising company based in Oakland, California. Their team offers Advertising and Branding.
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Vouris

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pleasanton, CA

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Sales Outsourcing

Business Consulting company Vouris specializes in Business Consulting and Call Center Services. They were launched in 2020.
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Abeda Digital Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Mountain House, CA

Services provided

10% Content Marketing

10% Content Writing Services

10% Graphic Design +7 services

10% Mobile & App Marketing

10% Pay Per Click

10% Performance Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Production

Abeda Digital Services, a social media marketing firm, was launched in 2013. The team offers Social Media Marketing and Content Marketing and is in Mountain House, California.
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Grey Matter Marketing, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Alamo, CA

Services provided

15% Branding

15% Public Relations

10% AI Development +6 services

10% Content Writing Services

10% Generative AI

10% Market Research

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

Grey Matter Marketing, Inc. Is a branding company. Headquartered in Alamo, California, their small team provides Branding and Public Relations. The agency was established in 2006.
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The One Page Business Plan Company

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Ramon, CA

Services provided

50% Business Consulting

30% Content Writing Services

20% Sales Outsourcing

The One Page Business Plan Company is a Business Consulting company. The agency is headquartered in San Ramon, California. Their services include Business Consulting and Content Writing Services.
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Direct Line Tele Response

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Berkeley, CA

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Launched in 1979, Direct Line Tele Response is a call center. The midsize team offers Call Center Services and Customer Service Outsourcing.
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Elagoon Business Solutions

Not yet reviewed

Undisclosed

< $25 / hr

250 - 999

Sacramento, CA

Services provided

100% Call Center Services

Headquartered in Kolkata, India and Sacramento, California, Elagoon Business Solutions is an answering service. They provide Call Center Services.
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Sacramento, CA

4604 Lexington Crossing Lane
Sacramento, CA 95842

18444640752

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Echo Sports Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Berkeley, CA

Services provided

20% Sports Marketing

10% Business Consulting

10% Direct Marketing +6 services

10% Event Management

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

10% Social Media Marketing

10% Staffing

Echo Sports Marketing, a Sports Marketing company, is in Berkeley, California. The team offers Sports Marketing and Direct Marketing.
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New Connections

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Berkeley, CA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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Hartley and Associates

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Santa Rosa, CA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Founded in 1979, Hartley and Associates is a small Santa Rosa, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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ClearCaptions, LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

100% Call Center Services

Founded in 2011, ClearCaptions, LLC is a midsize Roseville, California-based answering service. Their team focuses on Call Center Services.
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Top Call Center Services & Voice Services in Sacramento

List of the Top Sacramento Call Center Companies & Voice Services

Reviews mention Well-executed projects

Staff Augmentation for Commercial Janitorial Services Firm

Reviewed 2 times in the past 6 months

Industry Experience

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Call Center Services for Automotive Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Hard working

Customer Support for Custom Meal Service Provider

Reviewed 1 time in the past 6 months

Industry Experience

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Helpware CX is very responsive

Call Center Services for E-Commerce Company

Industry Experience

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What Clients Have Said

six eleven global services is very responsive

Reviewed 52 times in the past 6 months

Back Office Outsourcing for Hotel Company

Customer Service Outsourcing for Cleaning Systems Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviewed 18 times in the past 6 months

Sales Outsourcing Services for E-Commerce Fulfillment Co

Industry Experience

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Customer Services & Sales Outsourcing for Resume Writing Co

Industry Experience

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Appointment Setter Online is very responsive

Award Winning Appointment Setting Team

Consumer Products Claims Processing

Industry Experience

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What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Business Services Company Telemarketing

Business Services Company Telemarketing

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Reviews mention Positive attitude

Call Center Services for Solar Sales Company

Industry Experience

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Reviews mention Communicative

Sales & Marketing Support for Legal Service Access Firm

Sales & Marketing Support for Legal Service Access Firm

Sales & Marketing Support for Legal Service Access Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

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List of the Top 2 Sacramento Call Center Companies & Voice Services

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