Softfile

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We used to do it in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle 50 per day.

What challenge were you trying to address with the service provider?

We wanted to create more jobs.

SOLUTION

What was the scope of the service provider's involvement?

We wanted them to take our customer calls.

Could you describe the pricing structure and how they billed you?

They offer us package deals.

How did you come to work with this service provider?

We found them on an online search.

How would you assess the service provider for answering calls, customer service, and communication?

It is good.

How much time, in hours, does this service provider save you each month?

They save us about $1,500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is a great service. I love it so far.

What are the service provider's strengths?

The cost is strong.

How can the service provider improve?

They can improve on everything.

How long has your company been working with this service provider?

We have worked with them for 5 years.

How much money do you spend annually with this service provider?

This is confidential.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Our needs change often.

What types of work can your internal staff avoid by utilizing a back office service?

A small percetage of work.

What challenge were you trying to address with the service provider?

To save time.

SOLUTION

What was the scope of the service provider's involvement?

Claims processing in the medical industry.

Could you describe the service provider's pricing structure and how they billed you?

Normal billing process.

How did you come to work with this service provider?

Through an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Very good.

How much time and money does this service provider save you each month?

$300 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's been very succesful.

What are the service provider's strengths?

It is a nice service.

What areas can the service provider improve?

They're perfect.

How long has your company been working with this service provider?

We've been together since March, 2012.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We have a large number of patients and needed a provider to give us optimal results.

What types of work can your internal staff avoid by utilizing a back office service?

They can avoid a large backlog of content.

What challenge were you trying to address with the service provider?

We needed efficiency and accuracy.

SOLUTION

What was the scope of the service provider's involvement?

They provide services with a huge amount of accuracy so we don’t have to hire extra people.

Could you describe the service provider's pricing structure and how they billed you?

We pay monthly, I believe.

How did you come to work with this service provider?

They were recommended to us by another company.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

I give them an A+.

How much time and money does this service provider save you each month?

We save thousands, probably at least 5 figures.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I would say they are a provider I would recommend to any medium-to-large company.

What are the service provider's strengths?

I love them.

What areas can the service provider improve?

I like them as is.

How long has your company been working with this service provider?

We have worked with them for two years now.

How much money do you spend annually with this service provider?

My estimate lies in the $5,000 to $9,999 range.