TeleContact Resource Services

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

It's very helpful.

What was the volume of outbound calls your company was handling per day?

60 calls.

What challenge were you trying to address with the service provider?

Our goals were to provide good service.

SOLUTION

What was the scope of the service provider's involvement?

They provide various services.

Could you describe the service provider's pricing structure and how they billed you?

We have a package deal.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

I'm not sure.

How much time, in hours, does this service provider save you each month?

45 hours.

How much money does this service provider save you each month?

$300 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very good.

What are the service provider's strengths?

They are very positive.

How can the service provider improve?

I don't have any feedback.

How long has your company been working with this service provider?

We started in 2010, and it's ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

Our company wants to reach a larger audience and the least expensive way to do that is by these services. We reach a larger audience with a lot less expenses being paid out.

What was the volume of outbound calls your company was handling per day?

20 calls.

What challenge were you trying to address with the service provider?

Our goal was and still is to reach a larger audience. We have been able to accomplish that through Telecontact Resource Services and our revenue has grown impeccably.

SOLUTION

What was the scope of the service provider's involvement?

Telecontact provides us with a team that knows exactly how to reach the targeted audience to promote our products. They have provided a major part of our sales.

Could you describe the service provider's pricing structure and how they billed you?

The pricing structure is dependant upon how many calls you wish for them to place for you on behalf of your company. They bill monthly.

How did you come to work with this service provider?

A business associate referred them to me because of their great success with the company.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are very efficient and responsive, they always meet the deadlines, and they do an amazing job! I highly recommend them.

How much time, in hours, does this service provider save you each month?

60 hours.

How much money does this service provider save you each month?

We have saved around $1200 a month by using Telecontact.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders.

What are the service provider's strengths?

Their strengths include having worked with the public. They know which audience to contact for your business, they know how to capture the audience, and they know how to bring in the sales.

How can the service provider improve?

There is no need for improvement. They are an amazing company.

How long has your company been working with this service provider?

We started February 2017, and it's ongoing

How much money do you spend annually with this service provider?

$1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

These outbound services are one of the most basic operations to win everything.

How many outbound calls did your company handle every day?

Approximately 100 outbound calls.

What challenge were you trying to address with the service provider?

We wanted to improve customer contact.

SOLUTION

What was the scope of the service provider's involvement?

They provide us a lot of efficiency in their customer verification services.

Could you describe the service provider's pricing structure and how they billed you?

It is pretty simple, nothing too complicated.

How did you come to work with this service provider?

We found them on a Google search.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

It is quite complex, I can't really go into too much detail

How much time and money does this service provider save you each month?

We save a lot of time and money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have all the highlights in the market

What are the service provider's strengths?

All that is already known about their services.

What areas can the service provider improve?

All that is already known about their services.

How long has your company been working with this service provider?

We began working with them five years ago.

How much money do you spend annually with this service provider?

$1,000,000 to $9,000,000.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We found it cheaper to outsource these services.

How many outbound calls did your company handle every day?

Around 75 outbound calls and they are very essential to our business.

What challenge were you trying to address with the service provider?

We wanted to attain better customer service.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with telemarketing services and higher quality customer service.

Could you describe the service provider's pricing structure and how they billed you?

They bill by the hour.

How did you come to work with this service provider?

We found them through a referral.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are notable for their fast response times.

How much time and money does this service provider save you each month?

Around $2,000 monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have increased our efficiency and productivity. I can't really think of any con's.

What are the service provider's strengths?

Their efficiency.

What areas can the service provider improve?

I really don't know.

How long has your company been working with this service provider?

We've been engaged with them for five years now.

How much money do you spend annually with this service provider?

$5,000 to $9,999.