Top BPO Companies in Edinburgh

Ratings Updated: June 23, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Edinburgh, Scotland

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Reliable
Hugo has received consistent feedback highlighting their reliability as a partner. Clients praised their unwavering commitment to on-time deliveries, with one stating, "Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive." Another client emphasized their exceptional adaptability, noting that every delivery was "punctual and hassle-free." Overall, the sentiment is overwhelmingly positive, reinforcing Hugo's reputation as a dependable outsourcing ally capable of meeting specific client needs.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Edinburgh, Scotland

Services provided

30% Back Office Outsourcing

25% Call Center Services

25% Content Moderation Services +1 service

20% Customer Service Outsourcing

TECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.

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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
In recent reviews, clients have highlighted TECHSPEED INC's exceptional professionalism and responsiveness. One client praised their ability to clean and format data for nearly 1,000 WordPress posts, noting significant improvements in user experience and SEO. Another review commended their swift and accurate delivery of election information, surpassing competitors. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and no reported areas for improvement.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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United States (16) Canada (1)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Edinburgh, Scotland

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Reviews mention Patient
The overall sentiment regarding ConnextGlobal is highly positive, with clients highlighting their patience and people-focused approach. One client noted their 'entrepreneurial, patient' demeanor as a standout quality, emphasizing the steady support provided throughout the project. Effective communication was also praised, with clients feeling that ConnextGlobal was proactive and engaged. However, there was a recognition that the client's own conservative approach may have slowed progress, indicating a need for more dynamic IT scenarios.

IT Staff Augmentation for Payment Services Company

5.0 Nov 15, 2022

ConnextGlobal was more on the ball then we were. We had excellent back and forth communication. Again, we followed the lead the showed us. Entrepreneurial, patient, people-focused, steady, with great values.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

70% Call Center Services

30% Customer Service Outsourcing

AnswerForce is a comprehensive answering service provider offering 24/7 call management, personalized scripting, and CRM integration solutions. Overall feedback from their reviews is overwhelmingly positive, with a strong emphasis on their exceptional customer service, adaptability, and responsiveness. Notable mentions include efficiency and professionalism, with nearly 90% of reviews highlighting these aspects. However, there is a small percentage of dissatisfaction, primarily concerning communication and billing issues.

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Reviews mention Timely
Overall, client feedback regarding timeliness reflects a highly positive sentiment. Reviewers consistently noted AnswerForce's prompt responses and efficient issue resolution. For instance, one client highlighted their 'quick to respond' nature and impressive implementation of requested features. Another mentioned their 'same day or as quickly as possible' turnaround for feedback. Additionally, clients appreciated the 24/7 availability and rapid handling of calls, reinforcing the effectiveness of their service in meeting urgent needs.

Answering Service for Oil & Gas Service Company

5.0 Aug 23, 2021

I typically reach out via live chat. They are highly responsive via live chat, email, and phone calls though. They are quick to respond and to resolve issues. They have also implemented requested features pretty quickly, which is really pretty impressive.
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Answering Services & Inbound Client Mgmt for Tutoring Co

4.0 Apr 30, 2020

I’m the type of business that when someone calls, they want the call answered, or they’re going to move on to the next company. AnswerForce answers every time, and they answer quickly. It doesn’t matter what time my client is calling; they’re there, and I don’t have to be. I can go on vacation and just block my calendar, and they schedule whatever is available.
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Industry Experience

AnswerForce has received positive feedback across various industries, including Energy & Natural Resources, Financial Services, Education, IT Services, and Retail. Clients commend their responsiveness, professional call management, and ability to customize scripts effectively. The overall sentiment is highly favorable in sectors like Energy and Financial Services, where seamless service integration and improved customer communication were highlighted. Educational institutions also appreciate their efficient inbound client management. Potential clients in these industries may find AnswerForce a suitable partner for enhancing customer interaction.
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Energy & natural resources Financial services Consulting Nonprofit Human Resources Construction Education Information technology Manufacturing Retail Business services Utilities IT Services

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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive AnswerForce as offering excellent value for money, particularly highlighting its competitive pricing and comprehensive service features. One client noted, 'The completeness of the service offering and features for a price that is comparable to those who are offering less.' Another praised the responsiveness and adaptability of the service, stating, 'They fit seamlessly into our daily operations.' However, there were mentions of pricing concerns, with some clients suggesting that rates could be lower. Overall, the sentiment leans positively towards the company's cost-effectiveness.
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Edinburgh, Scotland

11 Rutland Street
Edinburgh, Scotland EH1 2AB
76 - 100

08000119020

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AnswerConnect

4.6 31 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

70% Call Center Services

30% Sales Outsourcing

AnswerConnect is a business process outsourcing company specializing in virtual receptionist and inbound call handling services. The reviews are overwhelmingly positive, with about 90% highlighting their reliable, organized, and professional service. Clients frequently commend their ability to manage high call volumes efficiently, which saves time and labor costs. There is a consistent theme of satisfaction with their customer service and adaptable scripting options.

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Reviews mention Accessible
Clients consistently express a positive sentiment regarding AnswerConnect's accessibility. They appreciate the 24/7 availability and prompt responses, which enhance their customer service capabilities. One client noted, 'Having a great call center helps puts my small business on the road to success,' highlighting the ease of communication. Additionally, clients value the effective handling of messages and inquiries, indicating that AnswerConnect is a reliable partner for their operational needs.

Inbound Customer Support for Medium-sized Company

5.0 Nov 2, 2017

They are great at taking messages, taking orders, lead captures, and appointment setting. They are also strong in email, chat, and access to the website. It's very good so far.
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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight AnswerConnect's competitive pricing and high value for money. For instance, one client noted they save approximately $500 monthly while receiving effective service, while another mentioned spending about $1,700 annually for comprehensive coverage. Overall sentiment is positive, with many clients appreciating the cost savings and efficiency gained through outsourcing, indicating that the services offered are both affordable and beneficial for various business needs.
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Dallas, Texas (2) Farmingdale, New York (2) Pittsburgh, Pennsylvania (2) Santa Ana, California (1) Vacaville, California (1) Pittsburg, Kansas (1) Houston, Texas (1) Foley, Alabama (1) Chicago, Illinois (1) New York City, New York (1) Covina, California (1) Sacramento, California (1) Maitland, Florida (1) Sunnyvale, California (1) Charlotte, North Carolina (1) Chandler, Arizona (1) Portland, Oregon (1) Spokane, Washington (1) Vancouver, Washington (1) Owensboro, Kentucky (1) Orlando, Florida (1) Hampton, Virginia (1) Franklin Lakes, New Jersey (1) Miami, Florida (1) Island Park, New York (1) Pikeville, Kentucky (1) Spring City, Pennsylvania (1)

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Edinburgh, Scotland

11 Rutland St
Edinburgh, Scotland EH1 2AB
50 - 75

+44 800 802 1069

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Featured

What are Featured Providers?

Remote CoWorker

4.8 189 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Edinburgh, Scotland

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.

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15 of 16 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 16 times in the past 6 months
In the past six months, clients have consistently praised Remote CoWorker for their professionalism and responsiveness. Notable feedback includes a significant increase in business development capacity and improved administrative efficiency. Clients highlighted impressive communication, timely deliveries, and effective problem resolution. For instance, one client noted, 'I have found their communication, oversight, guidance, and value to all to be excellent.' Overall sentiment is overwhelmingly positive, with no major areas for improvement identified.
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Industry Experience

The provider has demonstrated expertise across diverse industries including Arts, Medical, Education, Real Estate, Advertising, and more. Clients commend their responsiveness, communication, and project management skills, leading to increased efficiency and productivity. Positive feedback highlights their ability to tailor support to specific organizational needs while aligning with company values. Overall sentiment indicates strong satisfaction, particularly in the Medical and Education sectors, suggesting a good fit for businesses seeking operational support and administrative assistance.
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Business services Advertising & marketing Plumbing Franchises Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Arts, entertainment & music eCommerce Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Education Media Healthcare Publishing Energy & natural resources Legal Sports Medical Real estate Financial services

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Average Project Cost Breakdown

Less than $10,000 (54) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Remote CoWorker's cost-effectiveness and value for money, highlighting their pricing as a key factor in choosing the service. One client noted, "Pricing fit our budget" and others praised the "good value for cost" and the ability to find qualified candidates promptly. Overall, clients appreciate the balance of affordability and quality, stating that the service has significantly enhanced their operational efficiency while remaining budget-friendly.
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United States (116) Canada (5) United Arab Emirates (2) England (2) Australia (1) Belgium (1) Ireland (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Edinburgh, Scotland

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Reliable
Clients consistently express high satisfaction with Select VoiceCom's reliability. One client highlighted their exceptional project management, noting they 'always deliver on time and exceed our expectations.' Another emphasized their commitment, stating that the team goes 'above and beyond' in various aspects, including recruitment and training. Overall, the sentiment surrounding reliability is overwhelmingly positive, with no reported areas for improvement, showcasing their steadfast support even during challenging times.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

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MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Edinburgh, Scotland

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Timely
Overall feedback regarding the timeliness of MarKam Solutions is overwhelmingly positive. Clients consistently noted that all deliverables were met on time, with one client stating, "They managed the project efficiently, delivering all tasks and deliverables on time." Another highlighted their "extreme promptness" and ability to exceed expectations. Furthermore, a third client emphasized that every deliverable was met in a "timely and professional manner," reinforcing the company's reliability in meeting deadlines.

Call Center Services for Furniture Manufacturer

5.0 Nov 1, 2024

All project deliverables were met in professional and timely manner.
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Sales & Customer Service Outsourcing for Transportation Co

5.0 Sep 9, 2024

Every deliverable was met on a timely and professional manner.
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Call Center Services for Auto Transport Broker

5.0 Mar 19, 2025

MarKam Solutions have exceeded all expectations in regards to speed and quality of delivery. They have also been incredibly decisive when things aren't working.
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Back Office Outsourcing for Creative Agency

5.0 Nov 5, 2025

They managed the project efficiently, delivering all tasks and deliverables on time. Communication was clear and proactive, with regular progress updates and performance reports. Their structured approach made coordination easy and ensured deadlines were consistently met.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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SmartPA

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Edinburgh , Scotland

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Call Center Services

SmartPA is a professional services company specializing in providing skilled personal assistants to support businesses in scaling operations and improving customer engagement. Reviews indicate a highly positive experience, with a focus on seamless integration and exceptional personal service, as mentioned by 100% of reviewers. The company's ability to integrate their PAs as perceived internal team members is particularly praised.

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Industry Experience

The provider has demonstrated strong expertise in the consulting industry, particularly in franchise development and recruitment. Clients highlight their seamless integration, hyper-communication, and impactful contributions to key account renewals and client acquisition. The overall sentiment is highly positive, emphasizing the provider's ability to adapt to business needs and deliver personal service that aligns with client culture and values. This suggests a strong fit for businesses in the consulting and franchise sectors seeking flexible, reliable support.
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Consulting

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients report that SmartPA provides exceptional value for money, with one CEO noting an investment of approximately $100,000 leading to significant business growth and successful contract renewals. The seamless integration of PAs into their teams was highlighted as a key benefit, offering high-level personal service without the need for premium pricing. Overall, clients express strong satisfaction with the cost-effectiveness of SmartPA's services, recommending their flexible support for businesses looking to scale.
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Clinic Answer

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Edinburgh, Scotland

Services provided

50% Back Office Outsourcing

50% Call Center Services

Clinic Answer is an answering service and Back Office Outsourcing company in Wokingham, England and Edinburgh, Scotland. Their services include Call Center Services and Back Office Outsourcing.
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Edinburgh, Scotland

Hudson House, 8 Albany Street
Edinburgh, Scotland EH1 3QB
10 - 15

+44 800 804 6056

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The Answer Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Edinburgh, Scotland

Services provided

70% Call Center Services

20% Customer Service Outsourcing

10% Back Office Outsourcing

The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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Edinburgh, Scotland

Hudson House, 8 Albany Street
Edinburgh, Scotland EH1 3QB
21 - 30

0800 093 7333

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Connect Communications Services Ltd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Roslin, Scotland

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Objective Corporation

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Edinburgh, Scotland

Services provided

40% IT Managed Services

30% Document Digitization & Management

30% ECM Consulting and SI

Founded in 1987, Objective Corporation is an IT managed services company. The agency offers IT managed services and ECM consulting and SI, and is midsize.
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Edinburgh, Scotland

9–10 St Andrews Square
Edinburgh, Scotland EH2 2AF
6 - 9

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What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Edinburgh, Scotland

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Results-oriented
Clients consistently express satisfaction with TDCX's results-oriented approach. Notably, one reviewer highlighted a significant improvement in customer satisfaction rates, with three markets ranking among the top five for customer voice. Another client emphasized the seamless integration of TDCX's services, noting that their service quality matched internal representatives. Overall, feedback underscores TDCX's commitment to achieving measurable outcomes and their proactive responsiveness to client needs.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

With the help of TDCX, we see a significant improvement in our customer satisfaction rate. 3 of our markets ranked the top 5 best customer voice and mystery contact score within the company.
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Call Center Services for Luxury E-Commerce Company

5.0 Apr 8, 2022

We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity — in all metrics, they’re very much in line with our team.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Remote Team Solutions

5.0 24 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Edinburgh, Scotland

Services provided

30% Staffing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Remote Team Solutions is a staffing company specializing in providing remote recruitment services across various industries. With 100% positive feedback, clients consistently highlight their ability to find top-tier talent and align candidates with company culture. Approximately 75% of reviewers commend their timely and dedicated project management, underscoring the company's professionalism and commitment to client success.

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Reviews mention Proactive
Clients consistently highlight the proactive approach of Remote Team Solutions, noting their impressive responsiveness and readiness to assist. One client emphasized their 'speed in responding to any requests' and remarked on the firm's ability to 'approach all challenges proactively.' Another client appreciated the effective communication and support provided by their team, further indicating that Remote Team Solutions actively ensured all needs were met. Overall, the sentiment reflects strong satisfaction with the company's proactive engagement.

BPO Services for Handicraft Store

5.0 Aug 24, 2022

They really see for our company and our staff. They make sure to provide anything we need and help us with it. They always approach all challenges proactively.
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Local Recruitment Services for Retail Tech Software Company

5.0 Oct 23, 2022

The speed in responding to any requests we made and their proactiveness were remarkable! Very effective despite the time difference Egypt-Ireland-Mexico. Frequent emails between us and they were always ready to jump in meetings when needed.
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App & Web Development for Winery

5.0 Dec 28, 2020

Remote Team Solutions is the one who pointed out to us that we didn’t have a trademark. They let me know that they could handle that for me and made a case for why it’s best to be prepared by having one. That demonstrated to me the extent to which they’re willing to look out for their customers.
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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed high satisfaction with Remote Team Solutions, noting efficient policy issuance and effective communication. A Processing Manager highlighted the company's good value and the ability to manage their own team while receiving timely support. Clients appreciate the responsiveness and adaptability of the team, with no immediate areas for improvement identified. Overall, sentiment is overwhelmingly positive, indicating a strong fit for project needs.
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Industry Experience

Remote Team Solutions has demonstrated strong expertise across various industries, including Insurance, Legal, Advertising & Marketing, IT Services, and Real Estate. Clients commend their responsiveness, quality of service, and ability to meet specific operational needs, such as policy issuance in insurance and recruitment in IT. Overall sentiment is highly positive, highlighting their effective project management and team integration, making them a valuable partner for businesses seeking reliable support in customer service, recruitment, and operational efficiency.
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Insurance Legal Other Industry Construction Human Resources Media Advertising & marketing Retail Business services Real estate Food & Beverages Software IT Services

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United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

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Primate

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Edinburgh, Scotland

Services provided

50% Web Design

20% Back Office Outsourcing

15% Graphic Design +1 service

15% Product Design

Web design company Primate was launched in 2011. The team offers Web Design and Back Office Outsourcing.
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Hudson House

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Edinburgh , Scotland

Services provided

60% Call Center Services

40% Commercial Brokerage Services

Hudson House is a call center service. Their small team is in Edinburgh , Scotland. Their team focuses on Call Center Services and Commercial Brokerage Services.
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JH Virtual Assistant

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Dunfermline, Scotland

Services provided

65% Back Office Outsourcing

35% Call Center Services

JH Virtual Assistant is a Back Office Outsourcing company. They are headquartered in Dunfermline, Scotland. Their team focuses on Back Office Outsourcing and Call Center Services.
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Difference Corporation

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

South Queensferry, Scotland

Services provided

25% Business Consulting

25% Call Center Services

25% Cloud Consulting & SI +2 services

15% Unified Communications Consulting & SI

10% IT Managed Services

Difference Corporation is a cloud consulting & SI company. Established in 2002, the company is in South Queensferry, Scotland. Their services include cloud consulting & SI and Business Consulting.
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Indicia

Not yet reviewed

$10,000+

$150 - $199 / hr

50 - 249

Edinburgh, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Indicia, a branding company, was founded in 2000. The team offers Branding and Call Center Services and is located in Bristol, England and London, England.
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Edinburgh, Scotland

15 Links Place
Edinburgh, Scotland EH6 7EZ
2 - 5

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Alpha P Tech Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Edinburgh, Scotland

Services provided

25% Business Consulting

25% Content Marketing

25% Marketing Strategy +1 service

25% Sales Outsourcing

Alpha P Tech Ltd is a Marketing Strategy company based in Edinburgh, Scotland. They provide Marketing Strategy and Content Marketing and were launched in 2018.
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3x1 Public Relations

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Edinburgh, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

3x1 Public Relations, a branding agency, focus on Branding and Call Center Services. They were founded in 2001.
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Edinburgh, Scotland

16a Walker Street
Edinburgh, Scotland EH3 7LP
6 - 9

0131.225.7700

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LEWIS Creative Consultants

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Edinburgh, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

LEWIS Creative Consultants is a small branding firm established in 1973. Their team offers Branding and Call Center Services.
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dunnhumby

Not yet reviewed

$10,000+

$150 - $199 / hr

1,000 - 9,999

Edinburgh, Scotland, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Dunnhumby is a branding firm. Based in London, England and Edinburgh, Scotland, Scotland, the agency provides Branding and Call Center Services.
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Edinburgh, Scotland, Scotland

Tesco Bank 2 South Gyle Cresent
Edinburgh, Scotland, Scotland EH12 9FQ
1

+44.20.8832.9222

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Netsu

Not yet reviewed

$1,000+

$25 - $49 / hr

Freelancer

Edinburgh, Scotland

Services provided

40% E-Commerce Development

35% Back Office Outsourcing

10% Business Consulting +2 services

10% Web Design

5% Corporate Training & Coaching

Netsu, a Back Office Outsourcing company, was launched in 2024. The company focuses on Back Office Outsourcing and E-Commerce Development.
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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Glasgow , Scotland

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Glasgow , Scotland

Anderston House 389 Argyle Street
Glasgow , Scotland G2 8LR
251 - 300

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Nevis Design

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Edinburgh, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

In Edinburgh, Scotland, Nevis Design is a branding company. Their services include Branding and Call Center Services.
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60 Watt Edinburgh Ltd

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Edinburgh, Scotland, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Based in Edinburgh, Scotland, Scotland, 60 Watt Edinburgh Ltd is a small branding agency. The team offers Branding and Call Center Services.
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go-centric Limited

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Glasgow, Scotland

Services provided

45% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +3 services

10% Business Consulting

5% Custom Software Development

5% Mobile App Development

Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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Newtyne

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Edinburgh , Scotland

Services provided

50% Business Consulting

20% BI & Big Data Consulting & SI

20% Cloud Consulting & SI +1 service

10% Back Office Outsourcing

Newtyne is a Business Consulting company. The small Edinburgh , Scotland-based team specializes in Business Consulting and BI & big data consulting & SI. The company was founded in 2004.
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Pure Pipeline

Not yet reviewed

$5,000+

$300+ / hr

2 - 9

Bellshill, Scotland

Services provided

25% Call Center Services

25% Market Research

25% Sales Outsourcing +1 service

25% Web Design

Pure Pipeline is a Market Research company. The team offers Market Research and Web Design and is in Bellshill, Scotland.
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Taskaler

Not yet reviewed

$10,000+

Undisclosed

50 - 249

Glasgow, Scotland

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Warehousing & Distribution

Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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The Lead Generation Company

0.5 1 review

$1,000+

< $25 / hr

10 - 49

Glasgow, Scotland

Services provided

60% Call Center Services

40% Sales Outsourcing

The Lead Generation Company is a lead generation and telemarketing firm. Feedback indicates a predominantly negative experience, with 100% of reviewers expressing dissatisfaction due to unprofessionalism, lack of effective results, and poor communication. Reviewers highlight their failure to deliver on promises, inadequate LinkedIn activity, and an overall lack of initiative in improving outcomes.

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Industry Experience

The Lead Generation Company has primarily worked within the IT Services sector, where feedback reveals significant shortcomings. Clients reported inefficiency and unprofessionalism, resulting in poor lead generation outcomes and a lack of engagement during projects. Their expertise appears inadequate, leading to dissatisfaction regarding their telemarketing and LinkedIn outreach services. Overall sentiment from this industry is negative, indicating that potential clients in IT Services may want to reconsider partnering with this provider.
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IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Feedback regarding The Lead Generation Company's cost and value for money is predominantly negative. Clients expressed dissatisfaction with the lack of effective lead generation, with one reviewer highlighting that only five prospectuses were produced over five months, leading to frustration over wasted resources. Concerns were raised about their focus on fulfilling contracted hours rather than delivering results, with a notable lack of initiative and communication. Overall, clients felt that the service did not justify the expense incurred.
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Zinc Group LTD

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Glasgow, Scotland

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% HR Consulting +1 service

25% Other IT Consulting and SI

Zinc Group LTD is a Back Office Outsourcing company. The Glasgow, Scotland-based company offers Back Office Outsourcing and Call Center Services.
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Nexus Healthcare

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Glasgow, Scotland

Services provided

20% Email Marketing

20% Pay Per Click

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

Nexus Healthcare is a social media marketing firm. The Glasgow, Scotland-based firm provides Social Media Marketing and Email Marketing.
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Time Assistant

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Glasgow, Scotland

Services provided

50% Back Office Outsourcing

50% Call Center Services

Time Assistant, a small Back Office Outsourcing and call center company, is in Glasgow, Scotland. The team offers Back Office Outsourcing and Call Center Services.
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Clyde Offices

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Glasgow, Scotland

Services provided

67% Back Office Outsourcing

33% Call Center Services

Back Office Outsourcing company Clyde Offices was founded in 2012. The company provides Back Office Outsourcing and Call Center Services.
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Whitewall Marketing

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Glasgow, Scotland

Services provided

20% Marketing Strategy

15% Branding

15% Email Marketing +4 services

15% Search Engine Optimization

15% Social Media Marketing

10% Back Office Outsourcing

10% Print Design

Marketing Strategy company Whitewall Marketing is based in Glasgow, Scotland. Established in 2005, the team specializes in Marketing Strategy and Branding.
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Tasker Base

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Glasgow, Scotland

Services provided

10% SMS Marketing

10% Sales Outsourcing

10% Search Engine Optimization +14 services

5% Back Office Outsourcing

5% Call Center Services

5% Content Marketing

5% Customer Service Outsourcing

5% E-Commerce Development

5% Email Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% Logo

5% Mobile & App Marketing

5% Print Design

5% Social Media Marketing

5% Web Design

5% Web Development

Tasker Base is a SMS Marketing company. Their small team of employees is located in Glasgow, Scotland. Their team specializes in SMS Marketing and Search Engine Optimization.
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RMACC Group

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Port glasgow, Scotland

Services provided

60% Call Center Services

20% Sales Outsourcing

10% Back Office Outsourcing +2 services

5% Customer Service Outsourcing

5% Translation

RMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.
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NewGalexy

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Glasgow, Scotland

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company NewGalexy is in Glasgow, Scotland and London, England. The team focuses on Back Office Outsourcing.
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Aura PR (Scotland) Ltd

Not yet reviewed

$10,000+

$150 - $199 / hr

Freelancer

Glasgow, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Aura PR (Scotland) Ltd is a branding firm. They focus on Branding and Call Center Services and were founded in 2008.
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Tayside Virtual Assistant

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Coupar Angus, Scotland

Services provided

90% Back Office Outsourcing

10% Transcription

Tayside Virtual Assistant is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Transcription and were launched in 2014.
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Motivation Marketing

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

East Kilbride, Scotland

Services provided

20% Advertising

20% E-Commerce Development

20% Search Engine Optimization +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Motivation Marketing is an Advertising company. They were established in 1991 and specialize in Advertising and E-Commerce Development.
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999 Design

Not yet reviewed

$10,000+

$100 - $149 / hr

50 - 249

Glasgow, Scotland, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Midsize branding agency 999 Design, is in Glasgow, Scotland, Scotland and London, England. Their services include Branding and Call Center Services.
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Lupo Interactive Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kirkintilloch, Scotland

Services provided

20% Pay Per Click

20% SMS Marketing

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

Lupo Interactive Ltd is a social media marketing firm. They were founded in 2021, and their services include Social Media Marketing and Search Engine Optimization.
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Avian Studio

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Dundee, Scotland, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Avian Studio is a branding firm. They are located in Dundee, Scotland, Scotland and have small team. Their team offers Branding and Call Center Services.
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dezign fanatics

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Cambuslang, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Dezign fanatics is a branding company. They are based in Cambuslang, Scotland and have small team. Their services include Branding and Call Center Services.
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Freight Design

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Glasgow, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Freight Design is a branding agency. Their small team is based in Glasgow, Scotland. Their services include Branding and Call Center Services.
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Ossian Media®

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Dundee, Scotland

Services provided

15% Branding

15% E-Commerce Development

15% Mobile App Development +4 services

15% Search Engine Optimization

15% Web Design

15% Web Development

10% Sales Outsourcing

Ossian Media® is a branding agency. They specialize in Branding and Search Engine Optimization and were founded in 2011. The agency is based in Dundee, Scotland.
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Headline PR

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Glasgow, Scotland

Services provided

40% Public Relations

20% Video Production

10% Back Office Outsourcing +3 services

10% Branding

10% Event Management

10% Search Engine Optimization

Founded in 1997, Headline PR is a small Glasgow, Scotland-based PR agency. Their services include Public Relations and Video Production.
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Graeme Gorrie Marketing Consultancy

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Glasgow, Scotland

Services provided

15% Branding

15% Web Development

10% Compliance Consulting +6 services

10% Email Marketing

10% Graphic Design

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

Graeme Gorrie Marketing Consultancy is a branding agency. Their small team is based in Glasgow, Scotland. Their team focuses on Branding and Web Development.
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Connect First

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kirkcaldy , Scotland

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Connect First is a call center. Their small team is in Kirkcaldy , Scotland. Their team offers Call Center Services and Customer Service Outsourcing.
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Syntax Secretarial Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Edinburgh, Scotland

Services provided

100% Back Office Outsourcing

Based in Edinburgh, Scotland, Syntax Secretarial Solutions is a small Back Office Outsourcing company. Their services include Back Office Outsourcing.
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Anderson Group

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Glasgow, Scotland

Services provided

40% Back Office Outsourcing

15% Business Consulting

15% Finance & Accounting Outsourcing (FAO) +4 services

15% IT Managed Services

5% Custom Software Development

5% Mobile App Development

5% Web Development

Back Office Outsourcing company Anderson Group is based in Luton, England and Glasgow, Scotland. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Glasgow, Scotland

58 West Regent Street
Glasgow, Scotland G2

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Nexus Business Space

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Edinburgh , Scotland

Services provided

100% Call Center Services

Established in 2012, Nexus Business Space, a small call center, is in Edinburgh , Scotland. Their team offers Call Center Services.
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go360

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Eskbank, Edinburgh, Scotland

Services provided

40% E-Commerce Development

30% Call Center Services

30% Content Marketing

Go360 is an e-commerce development firm based in Eskbank, Edinburgh, Scotland and Peterculter Aberdeen, Scotland. Their services include E-Commerce Development and Call Center Services.
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Republik One Limited

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Clydebank, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Republik One Limited is a small branding company headquartered in Clydebank, Scotland. Their services include Branding and Call Center Services.
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