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Top BPO Companies in Santa Rosa

Ratings Updated: September 13, 2026

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Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Santa Rosa, CA

Services provided

25% Back Office Outsourcing

15% Employer of Record (EOR) Services

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.

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Reviews mention Helpful
Unity Communications has received overwhelmingly positive feedback from clients, highlighting their helpfulness and responsiveness. Clients appreciated the company's eagerness to assist and their efficient communication processes. For instance, one client noted the 'impeccable' feedback process and the availability of the founder, while another praised the team's ability to manage tasks effectively, resulting in a smooth workflow. Overall, the sentiment is strongly favorable, with multiple clients expressing satisfaction and no significant areas for improvement identified.

Video Production for Animation Company

5.0 May 27, 2021

Unity Communications communication was great. The speed of their feedback was impressive and really helped the project. Their eagerness to help and creative approach to problem-solving.
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Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They value their jobs and care about the work, going above and beyond for every customer. They’re loyal, humble, helpful, and save us both time and money. Because of them, my job is much easier.
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Back-Office & Call Center Services for Revenue Cycle Mgmt Co

5.0 Feb 13, 2026

They’re very communicative and helpful. They’re always on time and follow up when needed. We communicate via virtual meetings, emails, and messaging apps.
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Industry Experience

Unity Communications has demonstrated expertise across various industries, including telecommunications, healthcare, e-commerce, and media. Feedback highlights their strengths in customer service, project management, and operational efficiency. Clients in telecommunications appreciate their lead generation and order processing capabilities, while those in healthcare benefit from their administrative support in revenue cycle management. Overall sentiment is positive, with clients noting improved customer satisfaction and robust communication, making Unity a strong contender for projects in these sectors.
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IT Services Wellness & Fitness Healthcare Telecommunications Agriculture Information technology Supply Chain, Logistics, and Transport Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Other industries Other Industry Software Consumer Products Medical

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications has received positive feedback regarding their cost-effectiveness and overall value for money. Clients consistently noted that their pricing fits within budget constraints while providing substantial value. For instance, one client highlighted that Unity's bookkeeping services were twice as effective at half the cost compared to local firms. Another client emphasized that Unity's pricing aligns with their needs and contributes to improved customer satisfaction. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality of service.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Santa Rosa, CA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Exceeds expectations
Hugo Inc. consistently exceeds client expectations, as evidenced by a food & beverages company praising their remarkable customer support transformation and multilingual capabilities. Clients noted significant improvements in response times and customer satisfaction, highlighting Hugo's exceptional adaptability and commitment to service. Additionally, a digital marketing client reported a 30% increase in website traffic and a notable boost in lead generation, attributing this success to Hugo's strategic execution and timely project management. Overall, client feedback reflects a strong sentiment of satisfaction and appreciation for Hugo's dedicated approach.

Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Santa Rosa, CA

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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Reviews mention Professional
Clients consistently highlight the professionalism of Top Customer Service, noting that their agents represent brands effectively and handle inquiries with respect and care. One client remarked on their agents' ability to follow guidelines closely, while another emphasized the team's smooth onboarding and organized workflow. Overall, feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, reinforcing the company's reputation for delivering high-quality and professional customer support.

Customer Service Outsourcing for IT Services Company

5.0 Jul 3, 2025

The partnership has been smooth and productive. Their team has consistently delivered on expectations, maintaining a strong presence in our customer communication channels and representing our brand professionally.
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Call Center & Customer Support for Registration Services Co

5.0 Jul 18, 2025

Top Customer Service's agents are professional. They know what they're doing, and working with them is easy. We don't have to tell them many things. Once we give the team the documentation and procedures, they follow them.
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Customer Support Portal Dev & Design for Appliance Repair Co

5.0 Dec 6, 2025

Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent. They were responsive and adaptive: whenever we requested minor changes (e.g., modifying workflow rules or updating UI labels), they addressed them quickly and incorporated feedback without difficulty. Top Customer Service's communication was clear and professional throughout.
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Customer Support & VA Services for Consulting Company

5.0 Dec 10, 2025

Our client response time improved significantly inquiries that used to take days were now resolved within hours. This gave our clients a stronger, more professional experience. Customer satisfaction and retention improved noticeably, as feedback from our clients became more positive after support was outsourced. They were highly responsive and professional. They understood our instructions clearly, asked clarifying questions when required, and adjusted their workflow according to our requirements. Their team felt and acted like an extension of our own company, which made collaboration smooth and reliable. Client requests and support tickets were handled promptly and with empathy.
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Customer Service Outsourcing for Construction Company

5.0 Dec 19, 2025

Because communications were handled professionally and promptly, we were able to build stronger trust with potential customers and convert more leads into actual projects. Project management was smooth and organized. Their team communicated regularly, adapted to our preferences, and consistently delivered results on time. Their professionalism and responsiveness made a real difference for our company.
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1 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Top Customer Service has received positive feedback in the last six months, particularly for their content writing services. Clients highlighted the team's ability to produce high-quality, engaging content that enhanced brand messaging and improved SEO performance. They praised the smooth project management, timely delivery, and effective communication throughout the process. While some clients desired more proactive input on content strategy, the overall sentiment remains highly favorable, emphasizing Top Customer Service's alignment with client needs and their professional approach.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Santa Rosa, CA

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Safe & Key Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Safe & Key Shop is a Business Consulting company. Launched in 1988, the firm offers Business Consulting and Back Office Outsourcing.
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Resource Fast

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Francisco, CA

Services provided

50% Back Office Outsourcing

20% Call Center Services

10% Customer Service Outsourcing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Web Development

Resource Fast is a Back Office Outsourcing company located in San Francisco, California. Founded in 2018, the team focuses on Back Office Outsourcing and Call Center Services.
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Gadgetsick

Not yet reviewed

$10,000+

< $25 / hr

2 - 9

Concord, CA

Services provided

50% Call Center Services

50% IT Managed Services

Founded in 2019, Gadgetsick is a call center company and IT managed services company. Their services include Call Center Services and IT managed services.
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VOX Network Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brisbane, CA

Services provided

26% Customer Service Outsourcing

24% Call Center Services

20% Back Office Outsourcing +2 services

20% Custom Software Development

10% Web Design

VOX Network Solutions is a software development firm. The team focuses on Custom Software Development and Customer Service Outsourcing and is located in Brisbane, California.
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Tiburon Media Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Tiburon, CA

Services provided

35% Pay Per Click

35% Sales Outsourcing

30% Web Design

Tiburon Media Group, a PPC company, was launched in 2023. The team specializes in Pay Per Click and Sales Outsourcing.
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Officengine

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

San Francisco, CA

Services provided

40% Accounting

40% Back Office Outsourcing

20% HR Consulting

Officengine is an Accounting company. The team is headquartered in San Francisco, California, and their services include Accounting and Back Office Outsourcing.
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ARC Facilities

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

San Ramon, CA

Services provided

50% Digital Asset Management

50% Document Digitization & Management

ARC Facilities is a midsize Document Digitization & Management and Digital Asset Management company. Launched in 2016, the team offers Document Digitization & Management and Digital Asset
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Be Up Outsourcing

Not yet reviewed

$100,000+

Undisclosed

2 - 9

San Francisco, CA

Services provided

20% Advertising

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Customer Service Outsourcing

20% Search Engine Optimization

Be Up Outsourcing is a San Francisco, California-based Advertising company. Founded in 2021, the team provides Advertising and Search Engine Optimization.
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Reliable Receptionist

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Walnut Creek, CA

Services provided

100% Call Center Services

Reliable Receptionist is an answering service. The Walnut Creek, California-based team offers Call Center Services.
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Hunton Andrews Kurth LLP

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

San Francisco, CA

Services provided

20% Back Office Outsourcing

20% Banking Law

20% Bankruptcy Law +2 services

20% Cybersecurity

20% Funding & Investment

Hunton Andrews Kurth LLP is a Cybersecurity company. Located in Washington, District of Columbia and San Francisco, California, the firm specializes in Cybersecurity and Back Office Outsourcing.
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San Francisco, CA

50 California Street Suite 1700
San Francisco, CA 94111
10 - 15

415 975 3700

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Sojern

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

San Francisco, CA

Services provided

20% Advertising

20% Customer Service Outsourcing

20% Marketing Strategy +2 services

20% Pay Per Click

20% Social Media Marketing

Sojern is an Advertising company. Launched in 2007, the agency is based in San Francisco, California and Dublin, Ireland. Their team offers Advertising and Marketing Strategy.
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Intelassist

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

South San Francisco, CA

Services provided

20% Accounting

15% Architectural Design

15% Back Office Outsourcing +4 services

15% Call Center Services

15% Customer Service Outsourcing

10% Engineering

10% IT Staff Augmentation

Intelassist is an Accounting company. The company is based in Quezon City, Philippines and South San Francisco, California. Their team specializes in Accounting and Call Center Services.
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South San Francisco, CA

24 Vista Court
South San Francisco, CA 94080
2 - 5

4158696949

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Universal Collaborators

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

San Francisco, CA

Services provided

20% Advertising

20% Back Office Outsourcing

20% Content Writing Services +2 services

20% Email Marketing

20% SMS Marketing

Universal Collaborators is an Advertising company in San Francisco, California. Founded in 2018, the team specializes in Advertising and Email Marketing.
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Lock & Key Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Daly City, CA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Building Security Services

Lock & Key Shop is a Business Consulting company in Daly City, California. Founded in 2000, the team provides Business Consulting and Back Office Outsourcing.
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FlexOffers

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Francisco, CA

Services provided

80% Affiliate Marketing

20% Sales Outsourcing

Located in San Francisco, California and Miami, Florida, FlexOffers is an Affiliate Marketing company. They specialize in Affiliate Marketing and Sales Outsourcing and were founded in 2008.
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HHRG Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Burlingame, CA

Services provided

50% Back Office Outsourcing

30% Document Digitization & Management

20% Compliance Consulting

Established in 2023, HHRG Services is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Document Digitization & Management.
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Debt Nirvana

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Francisco, CA

Services provided

50% Accounting

15% Commercial Financing

15% Financial Advising & Planning +2 services

10% Back Office Outsourcing

10% Business Consulting

Debt Nirvana is an Accounting company. Launched in 2010, the team provides Accounting and Commercial Financing.
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San Francisco, CA

101 California Street
San Francisco, CA 94111
6 - 9

+415-6516478

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BGF - B2B Growth with AI Agents

5.0 1 review

$1,000+

$25 - $49 / hr

50 - 249

San Francisco, CA

Services provided

65% AI Agents

20% Sales Outsourcing

15% Demand Generation Marketing

B2B Growth Force - Top B2B Marketing, Revenue Operations & ABM Agency offers marketing strategy development and revenue operations services, focusing on enhancing business growth. Reviews highlight Pradeep's patience, prompt communication, and innovative strategies. Clients appreciate the detailed guidance and effective solutions provided, though there is a suggestion to expand the team to accommodate more clients simultaneously.

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San Francisco, CA

Valencia Street
San Francisco, CA 94110
6 - 9

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Sales Top, Inc

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Francisco, CA

Services provided

30% Sales Outsourcing

25% Fractional CMO Services

20% Marketing Strategy +2 services

15% Demand Generation Marketing

10% Market Research

Sales Top, Inc is a small Sales Outsourcing company based in San Francisco, California. The team provides Sales Outsourcing and Fractional CMO Services.
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LQ Digital

Not yet reviewed

$100,000+

$150 - $199 / hr

250 - 999

Oakland, CA

Services provided

25% Search Engine Optimization

15% Affiliate Marketing

15% Social Media Marketing +5 services

10% Call Center Services

10% Conversion Optimization

10% Demand Generation Marketing

10% Digital Strategy

5% Performance Marketing

LQ Digital, a SEO services firm, offer Search Engine Optimization and Social Media Marketing. They were established in 2006.
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Rainmakers

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Francisco, CA

Services provided

100% Sales Outsourcing

Rainmakers , a Sales Outsourcing company, was established in 2017. They offers Sales Outsourcing.
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GoFable

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Mill Valley, CA

Services provided

25% Back Office Outsourcing

25% Content Marketing

25% Marketing Strategy +1 service

25% Search Engine Optimization

Back Office Outsourcing company GoFable was established in 2019. The team offers Back Office Outsourcing and Content Marketing.
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Observe.AI

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Francisco, CA

Services provided

40% AI Development

30% BI & Big Data Consulting & SI

30% Customer Service Outsourcing

Established in 2017, Observe.AI is a small artificial intelligence development company. Their team provides Artificial Intelligence and BI & big data consulting & SI.
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Five9

2.5 2 reviews

Undisclosed

$100 - $149 / hr

250 - 999

San Ramon, CA

Services provided

60% CRM Consulting and SI

20% ERP Consulting and SI

10% Call Center Services +1 service

10% Other IT Consulting and SI

Five9 is a technology solutions provider specializing in contact center operations and Salesforce integration. Feedback from clients is mixed; 50% commend their project management, diligence, and problem-solving abilities, while others criticize communication and outdated software interfaces. Overall, they are recognized for their dedication and structured problem-solving but face challenges with communication and software usability.

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Reviews mention Communicative
Clients consistently praise Five9 for their exceptional communication skills and responsiveness. One client noted that the team diligently follows up, emphasizing project priorities, while another highlighted their prompt responses to support tickets, typically within an hour. The proactive approach during a transition to remote work, including direct outreach to troubleshoot issues, exemplifies their commitment to effective communication. Overall, feedback reflects a strong sentiment towards Five9's communicative nature, reinforcing their reputation for high customer service.

Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

When we transitioned to work from home, Five9 was really helpful in troubleshooting some of the issues my team was dealing with. The team went so far as to reach out to my team members directly to help them troubleshoot issues. They went above and beyond in that regard when we made that transition.
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Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

They are extremely diligent, to the point where if they call me and I’m unavailable, they don’t wait for me to call back — they’ll call a second time to emphasize the priority of the project. It’s been very seamless.
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Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

Five9 tends to be really project completion oriented. They make sure they’re paying attention to getting your project done. The team is also really diligent in their response time. If you submit a ticket, they tend to reach back out within about an hour, even for not urgent matters. Their communication is their strength.
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Industry Experience

Five9 has received mixed feedback across industries. In Financial Services, clients noted challenges with communication and integration, suggesting potential clients seek alternative vendors. Conversely, in the Legal sector, Five9 is praised for their project management, diligence, and technical support, which significantly improved operational efficiency and lead management. Overall, they demonstrate strengths in responsiveness and problem-solving in Legal, while clients in Financial Services highlight communication as an area for improvement. Organizations in the Legal industry may find them to be a better fit.
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Financial services Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback on Five9 indicates mixed sentiments regarding overall value and cost. One client invested $20,000–$30,000 but faced significant communication issues, advising potential customers to seek alternatives. Conversely, another client, who spent between $10,000–$50,000, praised Five9 for their diligent project management and timely responses, emphasizing the positive impact on efficiency and sales. Overall, while some clients recognize the value in project execution, concerns about communication and outdated software may affect perceived value for money.
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WHM Creative

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

10% Advertising

10% Branding

10% Content Marketing +7 services

10% Email Marketing

10% Media Planning & Buying

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

Launched in 2009, WHM Creative is a small Advertising company based in Oakland, California. Their team offers Advertising and Branding.
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HireAthena

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

San Francisco, CA

Services provided

40% Accounting

40% Call Center Services

20% HR Consulting

HireAthena is an Accounting company. They are located in San Francisco, California and have small team. Their services include Accounting and Call Center Services.
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ALFATEK

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Concord, CA

Services provided

20% Branding

20% Cybersecurity

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

ALFATEK is a Concord, California-based branding agency. They offer Branding and Social Media Marketing.
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Lavendo

Not yet reviewed

$1,000+

Undisclosed

2 - 9

San Francisco, CA

Services provided

25% Recruiting

25% Recruitment Process Outsourcing

25% Sales Outsourcing +1 service

25% Staffing

Sales Outsourcing company Lavendo was founded in 2021. The team specializes in Sales Outsourcing and Staffing and is based in San Francisco, California.
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Seal and Scale

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Francisco, CA

Services provided

20% Pay Per Click

20% Sales Outsourcing

20% Search Engine Optimization +2 services

20% Social Media Marketing

20% Web Design

Seal and Scale is a social media marketing firm. Launched in 2025, the agency provides Social Media Marketing and Search Engine Optimization.
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ezyteams

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

San Ramon, CA

Services provided

40% Back Office Outsourcing

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +4 services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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Integrated Payor Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Francisco, CA

Services provided

60% Back Office Outsourcing

40% Insurance Services & Brokers

Back Office Outsourcing company Integrated Payor Solutions was launched in 2015. The agency provides Back Office Outsourcing and Insurance Services & Brokers, and is small.
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WGS2D Consulting

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

Oakland, CA

Services provided

25% Business Consulting

20% IT Strategy Consulting

15% AI Consulting +3 services

15% Cloud Consulting & SI

15% Custom Software Development

10% Back Office Outsourcing

Headquartered in Oakland, California and Hyderabad, India, WGS2D Consulting is a small Business Consulting company. The team specializes in Business Consulting and IT strategy consulting.
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Remotebase

4.0 1 review

Undisclosed

Undisclosed

50 - 249

San Mateo, CA

Services provided

80% IT Staff Augmentation

20% Back Office Outsourcing

Remotebase provides digital marketing services to promote various products. Client feedback highlights their impressive front-end design, quick responses, and reliable project management, often delivering results as described. Overall, reviews indicate satisfaction with their professional approach and performance.

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Sakonnet Systems, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Francisco, CA

Services provided

40% Back Office Outsourcing

40% Staffing

20% IT Staff Augmentation

Sakonnet Systems, Inc. Is a Back Office Outsourcing company based in Providence, Rhode Island and San Francisco, California. Their services include Back Office Outsourcing and Staffing.
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San Francisco, CA

425 Market Street
San Francisco, CA 94105
2 - 5

+1.415.212.8310

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Motif

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

San Mateo, CA

Services provided

100% Call Center Services

Motif is a large answering service company headquartered in San Mateo, California and Ahmedabad, India. The team specializes in Call Center Services.
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Chef Robotics

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Services provided

40% AI Development

20% Application Testing

20% Business Consulting +1 service

20% Customer Service Outsourcing

Chef Robotics is an artificial intelligence development company. The firm is in San Francisco, California. Their team specializes in Artificial Intelligence and Application Testing.
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ModSquad

4.5 1 review

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.

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Softfile

4.3 3 reviews

$1,000+

< $25 / hr

50 - 249

Sacramento, CA

Services provided

75% Back Office Outsourcing

15% Customer Service Outsourcing

10% Call Center Services

Softfile specializes in inbound and back office services, with a strong focus on customer service and efficiency. The company receives predominantly positive feedback, with over 90% of the reviews praising their cost-effectiveness and service quality. Clients consistently highlight Softfile's ability to save time and provide accurate results, although some suggest areas for improvement.

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Industry Experience

Softfile demonstrates notable expertise in the Information Technology, Healthcare, and Consumer Products industries. Clients in IT praise their cost-effectiveness and reliable customer service, while healthcare professionals commend their efficiency and accuracy in back office services. Reviews reflect strong satisfaction, highlighting substantial time and cost savings across all sectors. Overall, the sentiment is positive, making Softfile a strong contender for medium-to-large companies seeking support in these fields.
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Select Industry to see insights

Human Resources Consumer Products Information technology

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Softfile for its competitive pricing and strong value for money. One client noted a monthly savings of $1,500, emphasizing the cost-effectiveness of their services. Another highlighted considerable savings, estimating at least five figures annually. Feedback indicates that the company offers package deals and efficient billing, enhancing overall client satisfaction with their financial investment in the services provided.
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Portland, Maine (1) Providence, Rhode Island (1) Scottsdale, Arizona (1)

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eFlexervices, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Burlingame, CA

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Market Research

EFlexervices, Inc., a call center company, was launched in 2001. The firm specializes in Call Center Services and Customer Service Outsourcing.
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Taxo

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Francisco, CA

Services provided

40% AI Development

40% Back Office Outsourcing

20% Compliance Consulting

Taxo, a small AI company, is headquartered in San Francisco, California. The team focuses on Artificial Intelligence and Back Office Outsourcing.
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NaqviX

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

San Ramon, CA

Services provided

15% Custom Software Development

15% Mobile App Development

15% Web Development +6 services

10% AI Agents

10% Application Management & Support

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing

5% Social Media Marketing

NaqviX is a custom software development company. Established in 2017, the firm provides Custom Software Development and Web Development.
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Moulton Digital

Not yet reviewed

$10,000+

$200 - $300 / hr

2 - 9

San Francisco, CA

Services provided

15% Content Marketing

15% Social Media Marketing

10% CRM Consulting and SI +6 services

10% Email Marketing

10% Pay Per Click

10% SMS Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% UX/UI Design

Moulton Digital is a social media marketing agency. They focus on Social Media Marketing and Content Marketing and were established in 2016.
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Simplr

Not yet reviewed

$50,000+

< $25 / hr

50 - 249

San Mateo, CA

Services provided

90% Customer Service Outsourcing

10% Social Media Marketing

Simplr is a Customer Service Outsourcing company in San Mateo, California. Their services include Customer Service Outsourcing and Social Media Marketing.
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Odetta, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Services provided

20% AI Development

20% CRM Consulting and SI

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

Odetta, Inc. Is a social media marketing agency located in San Francisco, California. They provide Social Media Marketing and Search Engine Optimization.
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Packet Fusion

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pleasanton, CA

Services provided

100% Call Center Services

Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services.
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SaaScend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Concord, CA

Services provided

20% Application Management & Support

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Demand Generation Marketing

20% Sales Outsourcing

CRM consulting and SI company SaaScend is based in Concord, California. The team specializes in CRM consulting and SI and Application Management & Support.
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Parker Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

San Leandro, CA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Parker Locksmith Store, a Back Office Outsourcing company, was established in 1988. The company focuses on Back Office Outsourcing and Business Consulting.
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BuzzBoard

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Services provided

20% CRM Consulting and SI

20% Generative AI

20% Sales Outsourcing +4 services

10% BI & Big Data Consulting & SI

10% Business Consulting

10% Marketing Strategy

10% Search Engine Optimization

BuzzBoard is a CRM consulting and SI company. The team is in San Francisco, California and Lyndhurst, New Jersey, and their services include CRM consulting and SI and Sales Outsourcing.
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Magellan USA

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Brisbane, CA

Services provided

25% HR Consulting

25% IT Managed Services

15% Customer Service Outsourcing +3 services

13% Call Center Services

12% Back Office Outsourcing

10% Sales Outsourcing

Magellan USA is a small Brisbane, California-based IT managed services company. Their services include IT managed services and HR Consulting.
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Speechpad

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

San Francisco, CA

Services provided

30% Transcription

30% Translation

20% Search Engine Optimization +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Speechpad, a midsize Transcription company, is headquartered in San Francisco, California and Hollywood, Florida. The team specializes in Transcription and Translation.
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