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Top BPO Companies in Sacramento

Ratings Updated: October 23, 2026

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Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

25% Back Office Outsourcing

15% Employer of Record (EOR) Services

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.

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Reviews mention Honest
Clients have consistently praised Unity Communications for their honesty and integrity in business dealings. One CTO noted their impressive ability to understand and meet requirements, stating that Unity treated their business as if it were their own. The client emphasized Unity's culture of kindness and determination, highlighting that nothing could have been done differently to improve their experience. Overall, the sentiment reflects strong trust and satisfaction with Unity's honest approach to service.

Staff Augmentation for E-Commerce Business

5.0 Nov 11, 2021

Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.
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Industry Experience

Unity Communications has demonstrated expertise across various industries, including telecommunications, healthcare, e-commerce, and media. Feedback highlights their strengths in customer service, project management, and operational efficiency. Clients in telecommunications appreciate their lead generation and order processing capabilities, while those in healthcare benefit from their administrative support in revenue cycle management. Overall sentiment is positive, with clients noting improved customer satisfaction and robust communication, making Unity a strong contender for projects in these sectors.
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IT Services Wellness & Fitness Healthcare Telecommunications Agriculture Information technology Supply Chain, Logistics, and Transport Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Other industries Other Industry Software Consumer Products Medical

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications has received positive feedback regarding their cost-effectiveness and overall value for money. Clients consistently noted that their pricing fits within budget constraints while providing substantial value. For instance, one client highlighted that Unity's bookkeeping services were twice as effective at half the cost compared to local firms. Another client emphasized that Unity's pricing aligns with their needs and contributes to improved customer satisfaction. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality of service.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Proactive
Hugo Inc. received positive feedback regarding their proactive approach across multiple projects. Clients highlighted their ability to swiftly adapt to needs and enhance customer satisfaction, exemplified by a 17% decrease in churn through proactive success management. One client noted Hugo's team's eagerness to excel and consistently go above and beyond expectations. Their commitment to proactive communication and solutions-oriented mindset has established them as a valuable partner, with clients appreciating their flexibility and responsiveness.

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Sacramento, CA

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Receptive
TDCX demonstrates a high level of receptiveness to client feedback, as noted by a regional project manager who highlighted their management team's openness to new ideas and suggestions. The flexibility in accommodating last-minute changes and sourcing native speakers promptly further exemplifies their adaptability. Overall, clients express satisfaction with TDCX's responsiveness and the positive impact on customer satisfaction rates, although there is a suggestion for more competitive pricing.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

Their management team are receptive to feedback, new ideas and suggestions.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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MyOutDesk

5.0 68 reviews

Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Sacramento, CA

Services provided

30% Back Office Outsourcing

30% Customer Service Outsourcing

25% Sales Outsourcing +1 service

15% Finance & Accounting Outsourcing (FAO)

MyOutDesk is a company that specializes in providing virtual assistant services, particularly for real estate, healthcare, and various other industries. Reviews highlight their ability to handle tasks such as data entry, CRM maintenance, transaction management, customer support, and marketing. Clients consistently praise their professionalism, timely delivery, and the quality of their assistants, with over 80% of reviewers mentioning impressive work ethics and efficiency. Communication improvements were noted by a minority, but overall satisfaction remains high.

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48 of 52 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 52 times in the past 6 months
MyOutDesk has received overwhelmingly positive feedback over the past six months, with clients praising their efficiency, professionalism, and ability to streamline operations. For instance, one client noted that MyOutDesk's support saved them time and reduced errors, while another highlighted the team's impressive industry knowledge and responsiveness. Overall, clients feel that MyOutDesk has significantly improved their operational workflows and communication, making them a valuable partner. Some minor suggestions for improvement included enhancing internal communication among team members.
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Industry Experience

MyOutDesk has demonstrated strong expertise across various industries, particularly in real estate, healthcare, and business services. Clients frequently cite their operational support, efficiency, and effective communication as key strengths. In real estate, they excel in transaction coordination and lead management, while in healthcare, they improve administrative efficiency and support recruiting efforts. The overall sentiment across industries is positive, showcasing MyOutDesk as a reliable partner for enhancing productivity and streamlining operations.
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Other Industry Hospitality & leisure Manufacturing Roofing Home Services Fitness Information technology Supply Chain, Logistics, and Transport Sports Business services Advertising & marketing Government Food & Beverage Construction Insurance Cleaners Medical Education Other industries Financial services Real estate Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently praise MyOutDesk for its strong value for money, highlighting competitive pricing and high-quality virtual assistants. One client noted their selection was influenced by MyOutDesk's affordability and positive feedback from referrals. Another remarked on the efficiency gains, stating that the partnership saved significant time and reduced administrative burdens, leading to enhanced productivity. Overall, the sentiment is overwhelmingly positive, with clients emphasizing the company's ability to deliver exceptional service at a cost-effective rate.
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New York City, New York (3) Austin, Texas (2) Scottsdale, Arizona (2) Denver, Colorado (2) Frisco, Texas (1) East Los Angeles, California (1) Greenville, South Carolina (1) Columbia, Maryland (1) Dallas, Texas (1) Flower Mound, Texas (1) Leesburg, Florida (1) Houston, Texas (1) East Hartford, Connecticut (1) Los Angeles, California (1) Elmhurst, Illinois (1) Grand Rapids, Michigan (1) Traverse City, Michigan (1) Omaha, Nebraska (1) Olathe, Kansas (1) Poughkeepsie, New York (1) Columbus, Ohio (1) North Canton, Ohio (1) Charlotte, North Carolina (1) Bakersfield, California (1) East Norwalk, Connecticut (1) San Carlos, California (1) San Diego, California (1) San Francisco, California (1) South Lake Tahoe, California (1) Temecula, California (1) Stockbridge, United States (1) Salt Lake City, Utah (1) Vero Beach, Florida (1) Portland, Oregon (1) Kailua, Hawaii (1) Louisville, Kentucky (1) Boston, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Virginia Beach, Virginia (1) Red Bank, New Jersey (1) Oley, Pennsylvania (1)

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Wing Assistant

4.7 36 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

40% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +1 service

20% Sales Outsourcing

Wing Assistant is a virtual assistant service provider offering administrative support, customer service, social media management, and sales assistance. The company is highly praised for its seamless integration and proactive communication, with 90% of reviews noting timely task completion and strong work ethic. However, some clients (10%) experienced challenges with effective task management and oversight.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiment regarding reasonable pricing, highlighting it as a key factor in their decision to choose Wing Assistant. The CEO of Vitality Robotics noted that the pricing fit their budget and described the low hourly rate as outstanding. Additionally, the availability of discounted pricing was specifically mentioned, indicating that clients feel they receive good value for the services rendered.

Customer Service Outsourcing for Nonprofit Organization

4.5 Jun 2, 2023

I was impressed with their flexibility, reliability, reasonable prices, and variety of offerings.
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Industry Experience

Wing Assistant has received positive feedback across diverse industries, including Manufacturing, Construction, Advertising & Marketing, Information Technology, Education, Medical, and Home Services. Clients appreciate their expertise in customer support, community management, and administrative tasks, often highlighting their responsiveness, timely delivery, and seamless integration into existing workflows. Overall sentiment is favorable, particularly in sectors like Education and Medical, where their contributions have significantly improved operational efficiency and client satisfaction.
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Legal Arts, entertainment & music Manufacturing Construction Advertising & marketing Real estate Information technology Education Other industries Home Services Medical Business services Financial services

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Wing Assistant's competitive pricing and excellent value for money. Many reviews specifically mention that the company's pricing fits their budget and delivers good value compared to other options. For instance, one CEO noted, 'Pricing fit our budget; good value for cost,' while another client remarked on the 'low-cost operational support' that resulted in significant efficiency gains. Overall, the sentiment towards cost and value is positive, with clients appreciating the quality of service received relative to their investment.
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United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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Softfile

4.3 3 reviews

$1,000+

< $25 / hr

50 - 249

Sacramento, CA

Services provided

75% Back Office Outsourcing

15% Customer Service Outsourcing

10% Call Center Services

Softfile specializes in inbound and back office services, with a strong focus on customer service and efficiency. The company receives predominantly positive feedback, with over 90% of the reviews praising their cost-effectiveness and service quality. Clients consistently highlight Softfile's ability to save time and provide accurate results, although some suggest areas for improvement.

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Industry Experience

Softfile demonstrates notable expertise in the Information Technology, Healthcare, and Consumer Products industries. Clients in IT praise their cost-effectiveness and reliable customer service, while healthcare professionals commend their efficiency and accuracy in back office services. Reviews reflect strong satisfaction, highlighting substantial time and cost savings across all sectors. Overall, the sentiment is positive, making Softfile a strong contender for medium-to-large companies seeking support in these fields.
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Human Resources Consumer Products Information technology

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Softfile for its competitive pricing and strong value for money. One client noted a monthly savings of $1,500, emphasizing the cost-effectiveness of their services. Another highlighted considerable savings, estimating at least five figures annually. Feedback indicates that the company offers package deals and efficient billing, enhancing overall client satisfaction with their financial investment in the services provided.
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Portland, Maine (1) Providence, Rhode Island (1) Scottsdale, Arizona (1)

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ModSquad

4.5 1 review

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.

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TeleDirect Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sacramento, CA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Sacramento, CA

Services provided

50% Customer Service Outsourcing

25% Call Center Services

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Sacramento, CA

3851 N Freeway Blvd, Suite 100
Sacramento, CA 95834
2 - 5

916-562-2235

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Quantamnest

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Sacramento, CA

Services provided

25% Back Office Outsourcing

25% Business Consulting

25% Customer Service Outsourcing +1 service

25% E-Commerce Development

Founded in 2021, Quantamnest is an e-commerce development firm. The small team focuses on E-Commerce Development and Business Consulting.
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InstinctX

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

20% Business Consulting

16% Back Office Outsourcing

16% Customer Service Outsourcing +3 services

16% Finance & Accounting Outsourcing (FAO)

16% Fractional CFO Services

16% Sales Outsourcing

The talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are
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Clariwyn Revenue Cycle Management LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sacramento, CA

Services provided

55% Back Office Outsourcing

45% Finance & Accounting Outsourcing (FAO)

Clariwyn Revenue Cycle Management LLC is a Back Office Outsourcing company in Sacramento, California. They offer Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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CP Jones Consulting LLC

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

60% Business Consulting

40% Document Digitization & Management

CP Jones Consulting LLC, a Business Consulting company, was launched in 2020. The small team provides Business Consulting and Document Digitization & Management.
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TLC Tech, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

25% IT Managed Services

15% BI & Big Data Consulting & SI

15% Cybersecurity +4 services

15% IT Strategy Consulting

10% Call Center Services

10% Cloud Consulting & SI

10% Other IT Consulting and SI

IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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The Medilex Records Review LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Sacramento, CA

Services provided

70% Litigation Support Services

20% Malpractice Law

10% Customer Service Outsourcing

Established in 2025, The Medilex Records Review LLC is a Litigation Support Services company. Their team focuses on Litigation Support Services and Malpractice Law.
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Golden Goose Marketing

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

15% Call Center Services

15% Custom Software Development

15% Pay Per Click +4 services

15% Sales Outsourcing

15% Search Engine Optimization

15% Web Development

10% Customer Service Outsourcing

Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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Level 9 Virtual

1.0 1 review

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

20% Customer Service Outsourcing

20% Graphic Design

20% Social Media Marketing +3 services

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.

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Industry Experience

Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement.
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Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided.
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Nexyom Consultancy Services Pvt. Ltd.

Not yet reviewed

$100,000+

$25 - $49 / hr

10 - 49

Folsom, CA

Services provided

35% Document Digitization & Management

20% Generative AI

20% IT Strategy Consulting +2 services

15% BI & Big Data Consulting & SI

10% AI Development

Nexyom Consultancy Services Pvt. Ltd. Is a Document Digitization & Management company. Launched in 2016, the agency offers Document Digitization & Management and IT strategy consulting.
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Folsom, CA

14873 Auburn Summit Drive
Folsom, CA 95630
16 - 20

+1 (877) 842-7386

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Virtual Altaf

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sacramento, CA

Services provided

45% Call Center Services

20% Application Management & Support

10% CRM Consulting and SI +4 services

10% ERP Consulting and SI

5% Business Consulting

5% Business Continuity Management

5% Sales Outsourcing

Virtual Altaf is an answering service company. Their team is located in Sacramento, California and focuses on Call Center Services and Application Management & Support.
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Telegenisys Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Fairfield, CA

Services provided

45% Back Office Outsourcing

15% Customer Service Outsourcing

10% Business Consulting +3 services

10% Call Center Services

10% Financial Consulting

10% Sales Outsourcing

Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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R Systems

Not yet reviewed

$10,000+

$100 - $149 / hr

1,000 - 9,999

El Dorado Hills, CA

Services provided

60% BI & Big Data Consulting & SI

15% Back Office Outsourcing

15% CRM Consulting and SI +1 service

10% Cloud Consulting & SI

Founded in 1993, R Systems is a large big data analytics company. Their services include BI & big data consulting & SI and Back Office Outsourcing.
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clowd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sacramento, CA

Services provided

20% AI Development

20% IT Strategy Consulting

10% Back Office Outsourcing +5 services

10% Business Consulting

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Custom Software Development

10% IT Managed Services

Clowd, an IT strategy consulting company, is in Sacramento, California. Their services include IT strategy consulting and Artificial Intelligence.
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JRivera Associates

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lodi, CA

Services provided

40% Translation

30% Call Center Services

30% Sales Outsourcing

JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services.
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Halldin Public Relations

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Roseville, CA

Services provided

25% Back Office Outsourcing

25% Event Marketing

25% Public Relations +1 service

25% Social Media Marketing

Back Office Outsourcing company Halldin Public Relations is headquartered in Roseville, California. The team focuses on Back Office Outsourcing and Event Marketing.
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TeleContact Resource Services

4.6 4 reviews

$1,000+

Undisclosed

50 - 249

Riverbank, CA

Services provided

50% Call Center Services

50% Sales Outsourcing

TeleContact Resource Services is a telemarketing and customer service company specializing in outbound sales and customer verification services. The overall feedback is overwhelmingly positive, with clients citing increased efficiency, responsiveness, and significant cost savings. Approximately 75% of reviewers emphasize their ability to consistently meet business objectives and deadlines, while no negative feedback about their services is mentioned.

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Reviews mention Results-oriented
TeleContact Resource Services has received positive feedback for being results-oriented, with clients noting significant improvements in outreach and revenue. One client reported a 50% increase in orders and savings of approximately $1,200 monthly. Their efficiency in handling outbound calls and responsiveness to deadlines were highlighted as key strengths, with clients emphasizing that the company effectively targets the right audience to promote products, leading to substantial business growth.

Telemarketing & Lead Generation for Manufacturing Service

5.0 Nov 2, 2017

Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders. Their strengths include having worked with the public. They know which audience to contact for your business, they know how to capture the audience, and they know how to bring in the sales.
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Industry Experience

TeleContact Resource Services has received positive industry feedback, particularly in Advertising & Marketing, Manufacturing, Business Services, and Telecommunications. Clients appreciate their efficiency, targeted outreach, and cost-effectiveness. The manufacturing sector highlighted significant revenue growth, while business services noted enhanced customer service capabilities. Overall, the sentiment across these industries is favorable, indicating that TeleContact's expertise is well-suited for clients seeking to improve sales and customer engagement across diverse sectors.
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Advertising & marketing Manufacturing Business services Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive TeleContact Resource Services as offering good value for money. One reviewer noted a monthly savings of $1,200, while another mentioned $300, highlighting significant cost-effectiveness. The pricing structure is described as flexible, with options for package deals or hourly billing. Overall sentiment reflects satisfaction with the services provided, as clients appreciate the efficiency and responsiveness, often attributing their revenue growth to the company's offerings.
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Dallas, Texas (1) San Jose, California (1) Bowling Green, Kentucky (1)

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Got Luxury Ride

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Napa, CA

Services provided

100% Customer Service Outsourcing

Customer Service Outsourcing company Got Luxury Ride was launched in 2020. The firm specializes in Customer Service Outsourcing, and is small.
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Introlligent

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Folsom, CA

Services provided

30% IT Strategy Consulting

20% Custom Software Development

20% IT Managed Services +3 services

10% Business Consulting

10% Corporate Training & Coaching

10% Customer Service Outsourcing

Founded in 2001, Introlligent is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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ARC Facilities

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

San Ramon, CA

Services provided

50% Digital Asset Management

50% Document Digitization & Management

ARC Facilities is a midsize Document Digitization & Management and Digital Asset Management company. Launched in 2016, the team offers Document Digitization & Management and Digital Asset
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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Reviews mention Positive attitude
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.

Call Center Services for Solar Sales Company

5.0 Feb 24, 2023

Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Industry Experience

Telecom, Inc. has demonstrated robust expertise in the Energy & Natural Resources and Manufacturing industries. Clients highlighted their adeptness in sales and customer service operations, with notable improvements in customer experience and conversion rates. They received commendations for their positive attitude, high-quality agents, and effective communication strategies. Overall, the sentiment is highly positive, marking Telecom as a reliable partner for companies in these sectors seeking to enhance sales and customer support functions.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients praise Telecom, Inc. for their competitive pricing and value for money, particularly highlighting their willingness to accommodate payment structures. One client noted that Telecom's rates were competitive for a US-based call center with high-quality agents. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, as clients felt they received substantial value, evidenced by improved sales and customer service experiences without compromising quality.
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Call24 Communications

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Pleasant Hill, CA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Call24 Communications, an answering service, is located in Pleasant Hill, California. Founded in 1985, the team focuses on Call Center Services and Customer Service Outsourcing.
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Gadgetsick

Not yet reviewed

$10,000+

< $25 / hr

2 - 9

Concord, CA

Services provided

50% Call Center Services

50% IT Managed Services

Founded in 2019, Gadgetsick is a call center company and IT managed services company. Their services include Call Center Services and IT managed services.
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Medical Bills Consultancy

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Stockton, CA

Services provided

20% Back Office Outsourcing

20% Direct Marketing

20% Product Design +2 services

20% Social Media Marketing

20% Web Development

Medical Bills Consultancy, a Direct Marketing company, was launched in 2023. The agency specializes in Direct Marketing and Social Media Marketing.
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ezyteams

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

San Ramon, CA

Services provided

40% Back Office Outsourcing

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +4 services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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Five9

2.5 2 reviews

Undisclosed

$100 - $149 / hr

250 - 999

San Ramon, CA

Services provided

60% CRM Consulting and SI

20% ERP Consulting and SI

10% Call Center Services +1 service

10% Other IT Consulting and SI

Five9 is a technology solutions provider specializing in contact center operations and Salesforce integration. Feedback from clients is mixed; 50% commend their project management, diligence, and problem-solving abilities, while others criticize communication and outdated software interfaces. Overall, they are recognized for their dedication and structured problem-solving but face challenges with communication and software usability.

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Reviews mention Helpful
Clients have expressed high satisfaction with Five9's responsiveness and project management capabilities. One reviewer highlighted their diligence in project completion and prompt communication, noting that Five9's team often reaches out directly to troubleshoot issues, particularly during transitions. The ability to diagnose technical problems was also praised as highly effective. Overall sentiment indicates that Five9 is helpful and committed to ensuring client success, despite some feedback regarding their software interface needing updates.

Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

When we transitioned to work from home, Five9 was really helpful in troubleshooting some of the issues my team was dealing with. The team went so far as to reach out to my team members directly to help them troubleshoot issues. They went above and beyond in that regard when we made that transition. Also, their ability to diagnose technical problems is excellent. Five9 provides really structured approaches to finding solutions. It’s very helpful.
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Industry Experience

Five9 has received mixed feedback across industries. In Financial Services, clients noted challenges with communication and integration, suggesting potential clients seek alternative vendors. Conversely, in the Legal sector, Five9 is praised for their project management, diligence, and technical support, which significantly improved operational efficiency and lead management. Overall, they demonstrate strengths in responsiveness and problem-solving in Legal, while clients in Financial Services highlight communication as an area for improvement. Organizations in the Legal industry may find them to be a better fit.
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Financial services Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback on Five9 indicates mixed sentiments regarding overall value and cost. One client invested $20,000–$30,000 but faced significant communication issues, advising potential customers to seek alternatives. Conversely, another client, who spent between $10,000–$50,000, praised Five9 for their diligent project management and timely responses, emphasizing the positive impact on efficiency and sales. Overall, while some clients recognize the value in project execution, concerns about communication and outdated software may affect perceived value for money.
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Packet Fusion

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pleasanton, CA

Services provided

100% Call Center Services

Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services.
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ALFATEK

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Concord, CA

Services provided

20% Branding

20% Cybersecurity

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

ALFATEK is a Concord, California-based branding agency. They offer Branding and Social Media Marketing.
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Reliable Receptionist

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Walnut Creek, CA

Services provided

100% Call Center Services

Reliable Receptionist is an answering service. The Walnut Creek, California-based team offers Call Center Services.
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Performant

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Livermore, CA

Services provided

80% Call Center Services

20% Accounting

Performant is an answering service launched in 1976. The team focuses on Call Center Services and Accounting.
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Scale Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Sales Outsourcing

Numa, a communications solutions provider, offers services that enhance customer interaction through features like text messaging from business landlines and automated voicemail responses. Across various reviews, clients commend Numa for exceptional customer service and efficiency, with 100% of reviews highlighting their responsiveness and ease of integration. The solutions effectively address missed communications, leading to improved customer satisfaction and operational efficiency.

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Reviews mention Receptive
Clients have expressed high satisfaction with Numa's responsiveness and attentiveness to their needs. One client noted, "Numa took the time to understand exactly what we needed" and appreciated the ongoing support and improvements made to the system. The team was described as "excellent, responsive, courteous, and talented," with a willingness to incorporate client suggestions. Overall, the sentiment is overwhelmingly positive, highlighting Numa's commitment to client satisfaction and effective communication.

Call Management Service for Athletic Shoe Retailer

5.0 Mar 1, 2020

After the system was operational, they continued to make improvements even when we didn't request them.....including appropriate communication to make sure we could capitalize on any new features. When we did have suggestions, our expert contact was receptive to our ideas and we have seen these ideas incorporated into later updates.
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Industry Experience

Numa has demonstrated expertise across various industries, including beauty, retail, real estate, hospitality, and the arts. Clients commend Numa for enhancing customer communication, improving service efficiency, and providing seamless integration of their solutions. Overall sentiment is positive, with notable strengths in responsiveness, customer service, and innovative technology. Numa is particularly well-suited for businesses seeking to improve customer engagement and manage high call volumes effectively.
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Select Industry to see insights

Real estate Hospitality & leisure Beauty & Cosmetics Retail Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients consistently express satisfaction with Numa's cost-effectiveness and value for money, noting that the service significantly enhances communication without the need for additional staffing. For instance, a manager from a student housing facility mentioned spending approximately $150 monthly for seamless call handling, which proved invaluable during after-hours emergencies. Moreover, a restaurant manager highlighted the service's ability to respond to customer inquiries efficiently, thus reducing labor costs. Overall, clients appreciate the combination of affordability and high-quality service.
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Washington, District of Columbia (1) Kansas City, Missouri (1) Pasadena, California (1) Portland, Oregon (1) Virginia Beach, Virginia (1)

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Vanaa Tech LLC

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

San Ramon, CA

Services provided

40% AI Development

40% Customer Service Outsourcing

20% Call Center Services

Established in 2023, Vanaa Tech LLC is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Artificial Intelligence.
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Naqvix

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

San Ramon, CA

Services provided

15% Mobile App Development

15% Web Development

10% AI Agents +6 services

10% Application Management & Support

10% Back Office Outsourcing

10% Call Center Services

10% Custom Software Development

10% Customer Service Outsourcing

10% Social Media Marketing

Established in 2017, Naqvix is an app development company. The firm offers Mobile App Development and Web Development, and is small.
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Direct Line

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

55% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing

Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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Daevara Consulting

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Concord, CA

Services provided

35% Web Development

25% Search Engine Optimization

20% Pay Per Click +2 services

10% Business Consulting

10% Call Center Services

Daevara Consulting is a web development firm. They offer Web Development and Search Engine Optimization and are headquartered in Concord, California.
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California House Cleanings

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pinole, CA

Services provided

45% Other Marketing

35% Customer Service Outsourcing

20% Other Design

California House Cleanings is an Other Marketing company in Pinole, California. They provide Other Marketing and Customer Service Outsourcing.
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SaaScend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Concord, CA

Services provided

20% Application Management & Support

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Demand Generation Marketing

20% Sales Outsourcing

CRM consulting and SI company SaaScend is based in Concord, California. The team specializes in CRM consulting and SI and Application Management & Support.
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Lemedix

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Livermore, CA

Services provided

40% Business Consulting

30% Back Office Outsourcing

30% Finance & Accounting Outsourcing (FAO)

Established in 2019, Lemedix is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing.
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Livermore, CA

Livermore: 1050 Murrieta Blvd, Livermore, CA 94550
Livermore, CA 94550
41 - 49

9495316062

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Topaz Services

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Oakland, CA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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Father Son Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

El Cerrito, CA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Business Consulting company Father Son Locksmith Store was established in 1979. The small team offers Business Consulting and Back Office Outsourcing.
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Doctor Billing Experts

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Modesto, CA

Services provided

34% Customer Service Outsourcing

33% Back Office Outsourcing

33% Call Center Services

Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center
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Custom Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Livermore, CA

Services provided

100% Call Center Services

Custom Communications, an answering service company, is located in Livermore, California. Established in 1980, the team offers Call Center Services.
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Cannmore

Not yet reviewed

$5,000+

Undisclosed

2 - 9

San Ramon, CA

Services provided

50% Sales Outsourcing

25% Business Consulting

25% Fractional CMO Services

Cannmore is a Sales Outsourcing company launched in 2022. The small team offers Sales Outsourcing and Business Consulting.
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Gossamer Admin + Design

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Antioch, CA

Services provided

20% Back Office Outsourcing

20% Branding

20% Graphic Design +2 services

20% Marketing Strategy

20% Public Relations

Launched in 2023, Gossamer Admin + Design is a small Antioch, California-based branding agency. Their team specializes in Branding and Public Relations.
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