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Top BPO Companies in Sacramento

Ratings Updated: July 15, 2026

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Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a business process outsourcing company specializing in customer service, clerical support, and data management. Across reviews, they are commended for effective project management, timely delivery, and strong communication, with over 80% of clients highlighting their professionalism and cultural alignment. Some areas for improvement include refining candidate searches and improving handoff processes, though overall, client satisfaction remains high.

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Reviews mention Easy to work with
Clients consistently report that Unity Communications is easy to work with, highlighting their efficiency and effective communication. One client noted, 'Unity made things simple and easy,' while another praised their ability to adapt quickly, stating, 'They made things really easy.' Furthermore, a manager emphasized their responsiveness and the seamless workflow, asserting that they are 'much easier to work with than their U.S. counterparts.' Overall, the sentiment reflects strong satisfaction with their collaborative approach.

Customer Service Support for Wireless Company

5.0 Jun 6, 2019

Their team is much easier to work with than their U.S. counterparts, and they’ve grown from one to 12 team members within a year. They’re responsive and follow through with every task. If you ask their owner to do something, he’ll find a way to manage it. In two years, I’ve only had to escalate problems twice, which is amazing.
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Outsourced Customer Service and E-Commerce for Crafts Company

5.0 Jun 19, 2019

In two weeks, I was amazed on how quickly the Unity team took on tasks on their own and allowed me time and energy to grow my business. They are so customer focused and it has allowed my business to grow fast and at a lower cost. The workflow was simple and efficient. They made things really easy.
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Telecom Management for Telecom Provider

5.0 Jun 19, 2019

Efficient and easy. We were able to discuss what would work for us, and Unity Communications made the process streamlined. A point of contact was available when we needed it, and they maintained communication to help keep us on top of projects.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback for Unity Communications highlights their strong organizational skills and commitment to client satisfaction. One client noted their effective handling of clerical tasks, maintaining consistent collections despite staff changes. The team is praised for their respectful communication and engagement, contributing to a positive working relationship. Although initial attendance issues arose, Unity swiftly implemented a successful incentive plan, achieving a remarkable 99.59% attendance rate. Overall, clients express high satisfaction with Unity's performance and support.
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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications is frequently praised for providing excellent value for money, with clients noting that their pricing fits within budgets while delivering high-quality services. For instance, one client highlighted that Unity's services were 'better than anything I’ve found in Canada' for a fraction of the cost. Overall sentiment indicates satisfaction with the cost-effectiveness and quality of service, with many clients expressing that they received more than what they paid for, reinforcing the perception of strong value.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sacramento, CA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Hard working
Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Industry Experience

Hugo Inc. has garnered positive feedback across various industries, particularly in Financial Services, eCommerce, and Gaming. Clients highlight their expertise in customer support, operational efficiency, and integration capabilities. In Financial Services, they have improved customer satisfaction and reduced churn through proactive management. The eCommerce sector praises their back-office support and supplier vetting, while Gaming clients commend their community management and content development. Overall, Hugo Inc. is well-suited for businesses seeking effective customer engagement and operational optimization.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Hugo Inc. has received positive feedback regarding their overall cost and value for money. Clients frequently highlighted 'good value for cost' and 'great culture fit' as key reasons for choosing Hugo over competitors. Specific instances include a financial services CMO noting that Hugo's services significantly increased revenue while reducing integration times. Additionally, clients appreciated the efficiency and flexibility of Hugo’s teams, emphasizing that their services allowed for substantial cost reductions and improved operational capabilities.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Sacramento, CA

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Professional
The overall sentiment regarding TDCX's professionalism is highly positive. Clients commend their ability to adapt quickly to changing demands and deliver on promises. A Lenovo EMEA sales manager noted a significant 8% improvement in customer satisfaction linked to TDCX's professionalism and understanding of customer needs. Furthermore, the dedicated operations manager was praised for providing valuable insights and supporting workforce management, contributing to the successful collaboration and operational excellence.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

From our experience, I can only share good feedback from an operational point of view. We have a dedicated operations manager who serves our needs and can deep-dive into numbers. He supports the workforce and gives good insights into numbers we hadn’t previously looked at to improve processes further together.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

TDCX delivers what they promise and exceeds results, even with difficult constraints. When we worked remotely, they also had to find solutions for their employees. They ensure future success for our business by delivering an exceptional customer experience.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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MyOutDesk

5.0 68 reviews

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Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Sacramento, CA

Services provided

30% Back Office Outsourcing

30% Customer Service Outsourcing

25% Sales Outsourcing +1 service

15% Finance & Accounting Outsourcing (FAO)

MyOutDesk is a virtual assistant service provider that offers a range of support services, including operations, sales, customer service, and administrative support. The company is highly praised, with positive feedback from over 90% of reviewers highlighting their professionalism, timely delivery, and effective project management. Common themes in reviews include their strong industry knowledge, cost-effective services, and impressive work ethic.

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Reviews mention Proactive
Clients have consistently highlighted MyOutDesk's proactive approach in their reviews. For instance, one client noted that their assistant was 'proactive in learning the skills to master his position,' while another emphasized their virtual assistant's initiative in taking over repetitive tasks. Overall, the sentiment surrounding proactivity is overwhelmingly positive, with clients appreciating the team's responsiveness and ability to manage tasks efficiently and effectively.

Staff Augmentation for Real Estate Investment Company

5.0 May 14, 2026

The Collections Team demonstrated structured project management through organized workflows, consistent execution, and measurable accountability systems. Their operational success was driven by clear deadlines, recurring reporting, and proactive communication.
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Virtual Assistant Services for Government Contracting Firm

5.0 May 14, 2026

Jay has been a valuable addition to the team. He has been proactive in learning the skills to master his position. Very glad to have him as a part of the team!
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Virtual Assistant Services for Fast-Food Restaurant

5.0 May 14, 2026

Demonstrated strong project management through consistent organization, responsiveness, and proactiveness. Tasks were managed well, communication was clear, and priorities were handled efficiently and on time.
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Industry Experience

MyOutDesk has garnered positive feedback across diverse industries, particularly in Real Estate, where they excel in virtual assistance for transaction management, lead follow-ups, and administrative support, leading to improved efficiency and client satisfaction. In the Medical field, they facilitate recruitment and support operational tasks, enhancing service delivery. Their expertise also extends to Business Services, Insurance, and Construction, where clients appreciate their responsiveness and project management. Overall, MyOutDesk is well-suited for clients in Real Estate and Medical sectors, with strong performance noted in administrative and support roles.
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Other Industry Hospitality & leisure Manufacturing Roofing Education Home Services Fitness Information technology Supply Chain, Logistics, and Transport Business services Sports Advertising & marketing Government Financial services Food & Beverage Construction Insurance Other industries Cleaners Medical Real estate Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Overall, clients consistently commend MyOutDesk for providing excellent value for money. Many highlighted that the pricing fits their budget while still delivering high-quality service. For instance, one client noted, 'We chose them because they had high ratings and offered good value for the cost.' Another emphasized, 'MyOutDesk has saved us time, eliminated redundancies, and helped us centralize our operations.' The sentiment across reviews indicates a strong appreciation for the balance of cost and service quality.
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New York City, New York (3) Austin, Texas (2) Scottsdale, Arizona (2) Denver, Colorado (2) Frisco, Texas (1) East Los Angeles, California (1) Greenville, South Carolina (1) Columbia, Maryland (1) Dallas, Texas (1) Flower Mound, Texas (1) Leesburg, Florida (1) Houston, Texas (1) East Hartford, Connecticut (1) Los Angeles, California (1) Elmhurst, Illinois (1) Grand Rapids, Michigan (1) Traverse City, Michigan (1) Omaha, Nebraska (1) Olathe, Kansas (1) Poughkeepsie, New York (1) Columbus, Ohio (1) North Canton, Ohio (1) Charlotte, North Carolina (1) Bakersfield, California (1) East Norwalk, Connecticut (1) San Carlos, California (1) San Diego, California (1) San Francisco, California (1) South Lake Tahoe, California (1) Temecula, California (1) Stockbridge, United States (1) Salt Lake City, Utah (1) Vero Beach, Florida (1) Portland, Oregon (1) Kailua, Hawaii (1) Louisville, Kentucky (1) Boston, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Virginia Beach, Virginia (1) Red Bank, New Jersey (1) Oley, Pennsylvania (1)

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Wing Assistant

4.7 36 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

40% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +1 service

20% Sales Outsourcing

Wing Assistant is a virtual assistant service provider that offers comprehensive administrative support, social media management, customer service, and lead generation. Positive feedback is prevalent, with 90% of reviewers praising their timely communication, seamless integration, and effective project management. However, 10% indicated areas for improvement, notably in supervision and task accuracy. Overall, Wing Assistant is recognized for its reliability and value for cost.

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Reviews mention Timely
Overall, clients have expressed a positive sentiment towards Wing Assistant's timeliness in project management. Specific instances highlight their ability to deliver tasks on time, with one CEO noting their virtual assistants are 'extremely timely and proactive.' Another client emphasized that their team consistently delivers work punctually and maintains clear communication. The feedback consistently underscores Wing Assistant's reliability and efficiency in meeting deadlines, contributing significantly to client satisfaction.

Research & Content Marketing for Self-Care Subscription Co

5.0 Jun 15, 2023

They have great project management skills and always delivers projects on time.
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Lead Generation Assistance for Nanny Agency

3.5 Jun 12, 2023

Always on time and very responsive.
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Customer Service Outsourcing for Nonprofit Organization

4.5 Jun 2, 2023

Items were delivered on time and client was supportive of my needs.
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Data Input & Research for Venture Capital Firm

5.0 Jan 12, 2023

The team is very efficient, delivers on time, and is always flexible and accessible about adjusting to our priorities.
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Data Entry for Reverse Logistics Firm

5.0 Nov 28, 2022

It's been saving us a lot of valuable time and giving us a lot of brainspace knowing this task was running by itself and always completed timely.
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1 of 2 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews of Wing Assistant reflect a strong overall sentiment, highlighting their effective customer service and administrative support. Notably, a client from Kaivac praised their seamless integration and consistent call answer rates exceeding 95%. Similarly, the CEO of Lynn Levy Land Company commended the swift onboarding process and proactive approach of their virtual assistants in real estate due diligence. Clients suggested improvements in the selection process for assigned team members, indicating a desire for greater involvement.
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More responsive than most other service providers

Wing Assistant is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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Softfile

4.3 3 reviews

$1,000+

< $25 / hr

50 - 249

Sacramento, CA

Services provided

75% Back Office Outsourcing

15% Customer Service Outsourcing

10% Call Center Services

Softfile specializes in inbound and back office services, with a strong focus on customer service and efficiency. The company receives predominantly positive feedback, with over 90% of the reviews praising their cost-effectiveness and service quality. Clients consistently highlight Softfile's ability to save time and provide accurate results, although some suggest areas for improvement.

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Industry Experience

Softfile demonstrates notable expertise in the Information Technology, Healthcare, and Consumer Products industries. Clients in IT praise their cost-effectiveness and reliable customer service, while healthcare professionals commend their efficiency and accuracy in back office services. Reviews reflect strong satisfaction, highlighting substantial time and cost savings across all sectors. Overall, the sentiment is positive, making Softfile a strong contender for medium-to-large companies seeking support in these fields.
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Human Resources Information technology Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Softfile for its competitive pricing and strong value for money. One client noted a monthly savings of $1,500, emphasizing the cost-effectiveness of their services. Another highlighted considerable savings, estimating at least five figures annually. Feedback indicates that the company offers package deals and efficient billing, enhancing overall client satisfaction with their financial investment in the services provided.
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Portland, Maine (1) Providence, Rhode Island (1) Scottsdale, Arizona (1)

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TeleDirect Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sacramento, CA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Sacramento, CA

Services provided

50% Customer Service Outsourcing

25% Call Center Services

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Sacramento, CA

3851 N Freeway Blvd, Suite 100
Sacramento, CA 95834
2 - 5

916-562-2235

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ModSquad

4.5 1 review

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.

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Quantamnest

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Sacramento, CA

Services provided

25% Back Office Outsourcing

25% Business Consulting

25% Customer Service Outsourcing +1 service

25% E-Commerce Development

Founded in 2021, Quantamnest is an e-commerce development firm. The small team focuses on E-Commerce Development and Business Consulting.
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InstinctX

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

20% Business Consulting

16% Back Office Outsourcing

16% Customer Service Outsourcing +3 services

16% Finance & Accounting Outsourcing (FAO)

16% Fractional CFO Services

16% Sales Outsourcing

The talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
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CP Jones Consulting LLC

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

60% Business Consulting

40% Document Digitization & Management

CP Jones Consulting LLC, a Business Consulting company, was launched in 2020. The small team provides Business Consulting and Document Digitization & Management.
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TLC Tech, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

25% IT Managed Services

15% BI & Big Data Consulting & SI

15% Cybersecurity +4 services

15% IT Strategy Consulting

10% Call Center Services

10% Cloud Consulting & SI

10% Other IT Consulting and SI

IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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The Medilex Records Review LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Sacramento, CA

Services provided

70% Litigation Support Services

20% Malpractice Law

10% Customer Service Outsourcing

Established in 2025, The Medilex Records Review LLC is a Litigation Support Services company. Their team focuses on Litigation Support Services and Malpractice Law.
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Golden Goose Marketing

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Sacramento, CA

Services provided

15% Call Center Services

15% Custom Software Development

15% Pay Per Click +4 services

15% Sales Outsourcing

15% Search Engine Optimization

15% Web Development

10% Customer Service Outsourcing

Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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Level 9 Virtual

1.0 1 review

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

20% Customer Service Outsourcing

20% Graphic Design

20% Social Media Marketing +3 services

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.

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Industry Experience

Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement.
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Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided.
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Nexyom Consultancy Services Pvt. Ltd.

Not yet reviewed

$100,000+

$25 - $49 / hr

10 - 49

Folsom, CA

Services provided

35% Document Digitization & Management

20% Generative AI

20% IT Strategy Consulting +2 services

15% BI & Big Data Consulting & SI

10% AI Development

Nexyom Consultancy Services Pvt. Ltd. Is a Document Digitization & Management company. Launched in 2016, the agency offers Document Digitization & Management and IT strategy consulting.
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Folsom, CA

14873 Auburn Summit Drive
Folsom, CA 95630
16 - 20

+1 (877) 842-7386

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Telegenisys Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Fairfield, CA

Services provided

45% Back Office Outsourcing

15% Customer Service Outsourcing

10% Business Consulting +3 services

10% Call Center Services

10% Financial Consulting

10% Sales Outsourcing

Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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R Systems

Not yet reviewed

$10,000+

$100 - $149 / hr

1,000 - 9,999

El Dorado Hills, CA

Services provided

60% BI & Big Data Consulting & SI

15% Back Office Outsourcing

15% CRM Consulting and SI +1 service

10% Cloud Consulting & SI

Founded in 1993, R Systems is a large big data analytics company. Their services include BI & big data consulting & SI and Back Office Outsourcing.
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clowd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sacramento, CA

Services provided

20% AI Development

20% IT Strategy Consulting

10% Back Office Outsourcing +5 services

10% Business Consulting

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Custom Software Development

10% IT Managed Services

Clowd, an IT strategy consulting company, is in Sacramento, California. Their services include IT strategy consulting and Artificial Intelligence.
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JRivera Associates

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lodi, CA

Services provided

40% Translation

30% Call Center Services

30% Sales Outsourcing

JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services.
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Halldin Public Relations

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Roseville, CA

Services provided

25% Back Office Outsourcing

25% Event Marketing

25% Public Relations +1 service

25% Social Media Marketing

Back Office Outsourcing company Halldin Public Relations is headquartered in Roseville, California. The team focuses on Back Office Outsourcing and Event Marketing.
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TeleContact Resource Services

4.6 4 reviews

$1,000+

Undisclosed

50 - 249

Riverbank, CA

Services provided

50% Call Center Services

50% Sales Outsourcing

TeleContact Resource Services is a telemarketing and customer service company specializing in outbound sales and customer verification services. The overall feedback is overwhelmingly positive, with clients citing increased efficiency, responsiveness, and significant cost savings. Approximately 75% of reviewers emphasize their ability to consistently meet business objectives and deadlines, while no negative feedback about their services is mentioned.

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Reviews mention Efficient
Client feedback indicates a strong sentiment towards the efficiency of TeleContact Resource Services. Notably, one client highlighted their 'fast response times' and remarked on how the partnership has 'increased our efficiency and productivity.' Additionally, the client noted a monthly savings of around $2,000, underscoring the effective resource management provided by the company. Overall, the reviews reflect a positive perception of the company's capability to enhance operational efficiency.

Business Services Company Telemarketing

5.0 Aug 14, 2017

They have increased our efficiency and productivity. I can't really think of any con's. Their efficiency.
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Industry Experience

TeleContact Resource Services has received positive industry feedback, particularly in Advertising & Marketing, Manufacturing, Business Services, and Telecommunications. Clients appreciate their efficiency, targeted outreach, and cost-effectiveness. The manufacturing sector highlighted significant revenue growth, while business services noted enhanced customer service capabilities. Overall, the sentiment across these industries is favorable, indicating that TeleContact's expertise is well-suited for clients seeking to improve sales and customer engagement across diverse sectors.
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Advertising & marketing Manufacturing Business services Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive TeleContact Resource Services as offering good value for money. One reviewer noted a monthly savings of $1,200, while another mentioned $300, highlighting significant cost-effectiveness. The pricing structure is described as flexible, with options for package deals or hourly billing. Overall sentiment reflects satisfaction with the services provided, as clients appreciate the efficiency and responsiveness, often attributing their revenue growth to the company's offerings.
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Dallas, Texas (1) San Jose, California (1) Bowling Green, Kentucky (1)

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Got Luxury Ride

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Napa, CA

Services provided

100% Customer Service Outsourcing

Customer Service Outsourcing company Got Luxury Ride was launched in 2020. The firm specializes in Customer Service Outsourcing, and is small.
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Introlligent

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Folsom, CA

Services provided

30% IT Strategy Consulting

20% Custom Software Development

20% IT Managed Services +3 services

10% Business Consulting

10% Corporate Training & Coaching

10% Customer Service Outsourcing

Founded in 2001, Introlligent is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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ARC Facilities

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

San Ramon, CA

Services provided

50% Digital Asset Management

50% Document Digitization & Management

ARC Facilities is a midsize Document Digitization & Management and Digital Asset Management company. Launched in 2016, the team offers Document Digitization & Management and Digital Asset
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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Industry Experience

Telecom, Inc. has demonstrated robust expertise in the Energy & Natural Resources and Manufacturing industries. Clients highlighted their adeptness in sales and customer service operations, with notable improvements in customer experience and conversion rates. They received commendations for their positive attitude, high-quality agents, and effective communication strategies. Overall, the sentiment is highly positive, marking Telecom as a reliable partner for companies in these sectors seeking to enhance sales and customer support functions.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients praise Telecom, Inc. for their competitive pricing and value for money, particularly highlighting their willingness to accommodate payment structures. One client noted that Telecom's rates were competitive for a US-based call center with high-quality agents. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, as clients felt they received substantial value, evidenced by improved sales and customer service experiences without compromising quality.
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Call24 Communications

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Pleasant Hill, CA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Call24 Communications, an answering service, is located in Pleasant Hill, California. Founded in 1985, the team focuses on Call Center Services and Customer Service Outsourcing.
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Gadgetsick

Not yet reviewed

$10,000+

< $25 / hr

2 - 9

Concord, CA

Services provided

50% Call Center Services

50% IT Managed Services

Founded in 2019, Gadgetsick is a call center company and IT managed services company. Their services include Call Center Services and IT managed services.
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Five9

2.5 2 reviews

Undisclosed

$100 - $149 / hr

250 - 999

San Ramon, CA

Services provided

60% CRM Consulting and SI

20% ERP Consulting and SI

10% Call Center Services +1 service

10% Other IT Consulting and SI

Five9 is a technology solutions provider specializing in contact center operations and Salesforce integration. Feedback from clients is mixed; 50% commend their project management, diligence, and problem-solving abilities, while others criticize communication and outdated software interfaces. Overall, they are recognized for their dedication and structured problem-solving but face challenges with communication and software usability.

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Reviews mention Timely
The feedback regarding Five9's timeliness is overwhelmingly positive. Clients emphasize the urgency and priority placed on project completion, with specific mention of a project being delivered within a week, which was critical for their operations. The team's responsiveness is highlighted, with quick follow-ups and a commitment to addressing issues promptly. One client noted that Five9's communication strength significantly contributed to a seamless experience, reinforcing their dedication to timely project management and support.

Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

The project was urgent, and getting it done within a week was a really big priority for us. Time was our biggest metric, and Five9 delivered. We also achieved the efficiency goals we were looking for, and our sales have increased.
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Industry Experience

Five9 has received mixed feedback across industries. In Financial Services, clients noted challenges with communication and integration, suggesting potential clients seek alternative vendors. Conversely, in the Legal sector, Five9 is praised for their project management, diligence, and technical support, which significantly improved operational efficiency and lead management. Overall, they demonstrate strengths in responsiveness and problem-solving in Legal, while clients in Financial Services highlight communication as an area for improvement. Organizations in the Legal industry may find them to be a better fit.
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Financial services Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback on Five9 indicates mixed sentiments regarding overall value and cost. One client invested $20,000–$30,000 but faced significant communication issues, advising potential customers to seek alternatives. Conversely, another client, who spent between $10,000–$50,000, praised Five9 for their diligent project management and timely responses, emphasizing the positive impact on efficiency and sales. Overall, while some clients recognize the value in project execution, concerns about communication and outdated software may affect perceived value for money.
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Medical Bills Consultancy

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Stockton, CA

Services provided

20% Back Office Outsourcing

20% Direct Marketing

20% Product Design +2 services

20% Social Media Marketing

20% Web Development

Medical Bills Consultancy, a Direct Marketing company, was launched in 2023. The agency specializes in Direct Marketing and Social Media Marketing.
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ezyteams

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

San Ramon, CA

Services provided

40% Back Office Outsourcing

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +4 services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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Packet Fusion

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pleasanton, CA

Services provided

100% Call Center Services

Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services.
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Reliable Receptionist

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Walnut Creek, CA

Services provided

100% Call Center Services

Reliable Receptionist is an answering service. The Walnut Creek, California-based team offers Call Center Services.
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ALFATEK

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Concord, CA

Services provided

20% Branding

20% Cybersecurity

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

ALFATEK is a Concord, California-based branding agency. They offer Branding and Social Media Marketing.
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Performant

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Livermore, CA

Services provided

80% Call Center Services

20% Accounting

Performant is an answering service launched in 1976. The team focuses on Call Center Services and Accounting.
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Scale Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Sales Outsourcing

Numa, a communications solutions provider, offers services that enhance customer interaction through features like text messaging from business landlines and automated voicemail responses. Across various reviews, clients commend Numa for exceptional customer service and efficiency, with 100% of reviews highlighting their responsiveness and ease of integration. The solutions effectively address missed communications, leading to improved customer satisfaction and operational efficiency.

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Industry Experience

Numa has demonstrated expertise across various industries, including beauty, retail, real estate, hospitality, and the arts. Clients commend Numa for enhancing customer communication, improving service efficiency, and providing seamless integration of their solutions. Overall sentiment is positive, with notable strengths in responsiveness, customer service, and innovative technology. Numa is particularly well-suited for businesses seeking to improve customer engagement and manage high call volumes effectively.
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Select Industry to see insights

Real estate Hospitality & leisure Arts, entertainment & music Beauty & Cosmetics Retail

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients consistently express satisfaction with Numa's cost-effectiveness and value for money, noting that the service significantly enhances communication without the need for additional staffing. For instance, a manager from a student housing facility mentioned spending approximately $150 monthly for seamless call handling, which proved invaluable during after-hours emergencies. Moreover, a restaurant manager highlighted the service's ability to respond to customer inquiries efficiently, thus reducing labor costs. Overall, clients appreciate the combination of affordability and high-quality service.
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Washington, District of Columbia (1) Kansas City, Missouri (1) Pasadena, California (1) Portland, Oregon (1) Virginia Beach, Virginia (1)

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Vanaa Tech LLC

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

San Ramon, CA

Services provided

40% AI Development

40% Customer Service Outsourcing

20% Call Center Services

Established in 2023, Vanaa Tech LLC is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Artificial Intelligence.
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Direct Line

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

55% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing

Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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Daevara Consulting

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Concord, CA

Services provided

35% Web Development

25% Search Engine Optimization

20% Pay Per Click +2 services

10% Business Consulting

10% Call Center Services

Daevara Consulting is a web development firm. They offer Web Development and Search Engine Optimization and are headquartered in Concord, California.
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California House Cleanings

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pinole, CA

Services provided

45% Other Marketing

35% Customer Service Outsourcing

20% Other Design

California House Cleanings is an Other Marketing company in Pinole, California. They provide Other Marketing and Customer Service Outsourcing.
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SaaScend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Concord, CA

Services provided

20% Application Management & Support

20% Business Consulting

20% CRM Consulting and SI +2 services

20% Demand Generation Marketing

20% Sales Outsourcing

CRM consulting and SI company SaaScend is based in Concord, California. The team specializes in CRM consulting and SI and Application Management & Support.
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Lemedix

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Livermore, CA

Services provided

40% Business Consulting

30% Back Office Outsourcing

30% Finance & Accounting Outsourcing (FAO)

Established in 2019, Lemedix is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing.
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Livermore, CA

Livermore: 1050 Murrieta Blvd, Livermore, CA 94550
Livermore, CA 94550
41 - 49

9495316062

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Topaz Services

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Oakland, CA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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NaqviX

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

San Ramon, CA

Services provided

15% Custom Software Development

15% Mobile App Development

15% Web Development +6 services

10% AI Agents

10% Application Management & Support

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing

5% Social Media Marketing

NaqviX is a custom software development company. Established in 2017, the firm provides Custom Software Development and Web Development.
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Father Son Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

El Cerrito, CA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Business Consulting company Father Son Locksmith Store was established in 1979. The small team offers Business Consulting and Back Office Outsourcing.
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Doctor Billing Experts

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Modesto, CA

Services provided

34% Customer Service Outsourcing

33% Back Office Outsourcing

33% Call Center Services

Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center
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Custom Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Livermore, CA

Services provided

100% Call Center Services

Custom Communications, an answering service company, is located in Livermore, California. Established in 1980, the team offers Call Center Services.
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Cannmore

Not yet reviewed

$5,000+

Undisclosed

2 - 9

San Ramon, CA

Services provided

50% Sales Outsourcing

25% Business Consulting

25% Fractional CMO Services

Cannmore is a Sales Outsourcing company launched in 2022. The small team offers Sales Outsourcing and Business Consulting.
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Gossamer Admin + Design

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Antioch, CA

Services provided

20% Back Office Outsourcing

20% Branding

20% Graphic Design +2 services

20% Marketing Strategy

20% Public Relations

Launched in 2023, Gossamer Admin + Design is a small Antioch, California-based branding agency. Their team specializes in Branding and Public Relations.
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Safe & Key Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Safe & Key Shop is a Business Consulting company. Launched in 1988, the firm offers Business Consulting and Back Office Outsourcing.
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Expeditious Medical Billing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Richmond, CA

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Compliance Consulting

Expeditious Medical Billing is a Back Office Outsourcing company. The Richmond, California-based firm specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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