Top BPO Companies in Santa Rosa
0 Leaders 15 Contenders
151 Companies
List of the Top Santa Rosa BPO Services
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$50,000+Undisclosed1,000 - 9,999Serves Santa Rosa, CAServices provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)10% Content Moderation Services10% Data Annotation Services5% HR OutsourcingSee all 8 projectsROI CX Solutions is a call center and customer support company known for delivering quality services in inbound and outbound call management, lead qualification, and customer service optimization. Across reviews, 100% of clients praised their flexibility, with 83% highlighting excellent customer service. The company consistently meets project timelines and adapts swiftly to client needs, ensuring high customer satisfaction and operational efficiencies.
Reviews mention Communicative
ROI CX Solutions has received positive feedback regarding their communicative approach. Clients have noted their consistent communication through various channels, including virtual meetings and messaging apps. One client highlighted the team's flexibility and adaptability to unique needs, while another praised their real-time communication via Slack. Despite some initial setbacks in staffing, ROI CX Solutions demonstrated strong project management and responsiveness, ultimately enhancing the overall user experience and operational efficiency.-
Call Center Services for Software Dev Company
4.5 Feb 25, 2026We communicate through virtual meetings, emails, and messaging apps. ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
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Sales Outsourcing for B2B Event Performance Platform
4.0 Nov 2, 2026They delivered on time and communicated well. We primarily used virtual meetings, emails, and messaging apps to communicate.
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1 of 3 reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
ROI CX Solutions has received positive feedback over the last six months, particularly for their excellent customer service and responsiveness. Clients noted that the team consistently met project benchmarks and effectively scaled their staffing based on demand. One client highlighted their ability to book over 500 qualified meetings, while another praised the team's innovative solutions and commitment to quality. However, there were occasional concerns about the initial onboarding team's expertise, which was mitigated by the performance of subsequent teams.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
ROI CX Solutions is frequently praised for providing excellent value for money, as noted by multiple clients who highlighted their competitive pricing and high-quality service. One client stated that ROI CX Solutions offered 'good value for cost,' while another noted the company's ability to maintain operational flexibility and improve efficiency, all within budget. Overall, feedback indicates a strong sentiment towards ROI CX Solutions' pricing structure, aligning well with client expectations and project needs.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Santa Rosa, CAServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Flexible
The sentiment regarding flexibility in client feedback for Hugo Inc. is overwhelmingly positive. Clients have praised the company's adaptability in meeting evolving project needs and timelines. For instance, one CMO noted Hugo's 'flexibility has been a game-changer' for their operations, allowing for rapid scaling without bureaucratic delays. Similarly, another client emphasized that Hugo's team was 'incredibly easy and fun to work with,' showcasing their willingness to adjust to client requirements seamlessly. Overall, Hugo Inc. is recognized for its exceptional flexibility and responsiveness.-
Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness. Every month we can adapt our plan. Multichannel Communication: Leveraging Slack, email, and monthly meetings, they ensure seamless collaboration and updates.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs. What I like most about Hugo is their team's ability to tackle complex problems head-on without needing constant direction. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners.
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Customer Support for IT Company
5.0 Aug 24, 2023Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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$100,000+Undisclosed10,000+Serves Santa Rosa, CAServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Autonomous
The feedback regarding TDCX's autonomy is overwhelmingly positive. Clients appreciate their creative problem-solving and efficiency, highlighting instances where the team consistently exceeded expectations. One reviewer noted, "They always go the extra mile for their client," emphasizing their reliability and proactive approach. Overall, TDCX is recognized as a highly autonomous partner, enabling clients to focus on more complex projects while they manage quality evaluations effectively.-
BPO Services for Tech Company
5.0 May 25, 2022Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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$5,000+$100 - $149 / hr50 - 249San Francisco, CA
Services provided
45% IT Managed Services40% IT Staff Augmentation15% Call Center ServicesMillennium Technology Services is a midsize IT managed services company in San Francisco, California and Singapore, Singapore. Their services include IT managed services and IT staff augmentation.
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List of the Top Santa Rosa BPO Services
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$1,000+< $25 / hr2 - 9Santa Rosa, CA
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr10 - 49Rohnert Park, CA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Fairfield, CA
Ability to deliver
4.8/40.00/20 Reviews0.6/10 Clients & Experience4.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
35.2/40.019.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
28.6/40.016.2/20 Reviews8.4/10 Clients & Experience4/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+$25 - $49 / hr1,000 - 9,999San Francisco, CA
Ability to deliver
32.8/40.018.2/20 Reviews8.7/10 Clients & Experience5.9/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
22.6/40.016.4/20 Reviews2/10 Clients & Experience4.2/10 Market PresenceService focus
45% Back Office Outsourcing55% Other -
$5,000+$50 - $99 / hr10 - 49San Francisco, CA
Ability to deliver
22.4/40.014.6/20 Reviews3.6/10 Clients & Experience4.2/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed50 - 249San Francisco, CA
Ability to deliver
22.3/40.016.2/20 Reviews2/10 Clients & Experience4.1/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
Undisclosed< $25 / hr2 - 9Mill Valley, CA
Ability to deliver
18.9/40.015.2/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
45% Back Office Outsourcing55% Other -
$1,000+< $25 / hr250 - 999San Francisco, CA
Ability to deliver
20.7/40.014.6/20 Reviews2.4/10 Clients & Experience3.7/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Napa, CA
Ability to deliver
3.9/40.00/20 Reviews0/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49San Francisco, CA
Ability to deliver
19.8/40.016.8/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999San Francisco, CA
Ability to deliver
13/40.013/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing
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