Top BPO Companies in Chicago

Ratings Updated: March 16, 2026

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11 Leaders 15 Contenders

202 Companies

Country: United States

State: Illinois

City: Chicago

List of the Top Chicago BPO Services

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What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Chicago, IL

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.

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Reviews mention Puts the customer first
Clients consistently commend Unity Communications for prioritizing customer needs and providing exceptional support. One client noted their ability to treat the business as their own, showcasing a culture of kindness and dedication. Another highlighted their responsiveness and commitment, stating they go above and beyond, resulting in smoother operations and reduced errors. Overall, the sentiment reflects a strong appreciation for Unity's customer-first approach, with clients expressing satisfaction and trust in their capabilities.

Staff Augmentation for E-Commerce Business

5.0 Nov 11, 2021

Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Unity Communications reflect a positive overall sentiment, with clients praising their organization, communication, and responsiveness. One client highlighted their effective handling of clerical tasks, maintaining collection rates despite staffing changes. Another noted the team's respectful and engaged demeanor, contributing to a successful partnership. Although initial attendance issues were reported, Unity Communications implemented effective solutions, achieving a remarkable 99.59% attendance rate. Clients feel valued and satisfied with the ongoing collaboration.
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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Accessible
The feedback regarding accessibility highlights Hugo's exceptional communication practices. Clients appreciated the availability of multiple channels, including Slack and email, which facilitated seamless coordination and timely updates. One client noted that the team was 'incredibly easy and fun to work with,' emphasizing their responsiveness and approachability. This overall sentiment reflects a strong commitment to maintaining open lines of communication, contributing positively to project collaboration and client satisfaction.

Customer Support for IT Company

5.0 Aug 24, 2023

Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Remote CoWorker

4.8 174 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Chicago, IL

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider that offers comprehensive administrative, marketing, and project management support. Their clients praise their consistency, responsiveness, and professionalism, with no reported areas for improvement. Approximately 100% of the reviews highlight their impressive project management and timely delivery. Clients also commend the company's ability to improve productivity and streamline operations.

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Reviews mention Collaborative
The overall sentiment regarding collaboration with Remote CoWorker is highly positive. Clients appreciate the active engagement from leadership, noting that the COO takes time to work closely with team members. One client highlighted the project manager's dedication to training VAs based on the company's SOPs, which exceeded expectations. Additionally, the responsiveness and adaptability of the team to client schedules were commended, indicating a strong collaborative spirit throughout the project.

Staff Augmentation for Digital Marketing Agency

5.0 Apr 4, 2024

The COO of a large corporation actually takes the time to work with people many levels below him. The project manager actually helps take your company's SOPs and train the VAs. I did not expect this level of engagement from the agency.
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Industry Experience

Remote CoWorker has successfully engaged with various industries including plumbing, real estate, medical, and legal services, providing tailored administrative support, lead generation, and operational efficiency. Feedback across the board highlights their responsiveness, attention to detail, and the ability to meet deadlines. Clients in the medical sector noted significant time savings, while those in real estate reported increased productivity. Overall sentiment reflects a strong alignment with client needs, making Remote CoWorker particularly suitable for businesses seeking reliable support in these sectors.
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Business services Medical Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Remote CoWorker. Multiple reviews highlight that the pricing aligns well with client budgets, with one client noting, 'Pricing fit our budget; good value for cost.' Another stated, 'The quality is as good as the leads they’re gathering.' Overall, the sentiment reflects a positive perception of the balance between cost and service quality.
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United States (107) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Chicago, IL

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Timely
Overall, client feedback regarding TECHSPEED INC's timeliness is overwhelmingly positive. Clients frequently highlight their ability to deliver work on or ahead of schedule, with one client noting, 'All deliverables were completed on time or ahead of deadline.' Another mentioned, 'They always deliver work on time.' Their proactive communication and responsiveness to urgent requests further reinforce their reputation for timely performance, as seen in multiple reviews where clients felt assured of receiving timely updates and solutions.

Transcription Services for Consumer Credit Reporting Agency

5.0 Dec 12, 2022

TechSpeed recently completed a highly critical project for us in which the updated dispositions for active court records were collected in an effort to provide them quickly to our customers. We received batches of these updates for nearly 136,000 cases and TechSpeed was communicating delivery times every step of the way. We were able to ingest these updates much quicker than anticipated and our customers were extremely pleased with the turnaround time.
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Data Entry Services for M&A Advisory Firm

5.0 Jun 3, 2021

They are professional and helpful, and they always deliver work on time. Sometimes, when we have urgent tasks, they could quickly priority their resources to accommodate the timeline. Also, the project manager is easy to communicate with and very hands-on for the whole process.
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Data Entry for Scholarship Fund

5.0 Jul 11, 2019

The project is always completed within the time constraints provided and with little to no errors. This data entry project being completed nearly perfectly and within our time constraints is vital to the success of our organization. We could not operate without their assistance.
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Data Mining to Assess Global Pain Landscape

5.0 Feb 6, 2019

TechSpeed delivered a top-notch research report in record time at an extremely competitive cost. Regarding communication, TechSpeed LLC responded almost instantly to every request we had. They created the deliverables very quickly. The workflow was effective and fast.
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Data Entry & Mobile App Dev for Boutique Design Firm

5.0 Dec 17, 2018

TechSpeed delivered the projects on time with competitive pricing. Both clients have signed on for more projects with us based on the results we delivered. The speed, accuracy, and value of their work were outstanding.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In recent reviews, clients have praised TECHSPEED INC for their professionalism, responsiveness, and high-quality deliverables. One client highlighted their effective data management capabilities, noting improvements in SEO and user experience. Another emphasized the company's speed and accuracy in providing election information. Overall, clients expressed complete satisfaction with the company's performance, citing timely communication and a proactive approach to project management. No significant areas for improvement were identified.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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More responsive than most other service providers

TECHSPEED INC is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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J S Richter Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

75% Accounting

25% Back Office Outsourcing

J S Richter Ltd is a small Accounting company. They offer Accounting and Back Office Outsourcing and were launched in 1979.
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Medical Outsourced Solutions

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Chicago, IL

Services provided

20% Back Office Outsourcing

20% Mobile App Development

20% Search Engine Optimization +2 services

20% Transcription

20% Web Design

Medical Outsourced Solutions, a small SEO services firm, is based in Chicago, Illinois. Their services include Search Engine Optimization and Web Design.
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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Hugo Inc.

2 Hit Rate Solutions

3 Belkins

4 LiveAdmins

5 Acquirent

6 Tab Service Company

7 Millennia Group, LLC

8 Treetop Growth Strategy

9 Morae Global

10 NCC

11 University CoWork

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 11 Chicago BPO Services

Hugo Inc.

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Ability to deliver

37.5/40.0

18.6/20 Reviews

9.4/10 Clients & Experience

9.5/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Hit Rate Solutions

$1,000+

< $25 / hr

50 - 249

Chicago, IL

Ability to deliver

35.4/40.0

16.6/20 Reviews

9.5/10 Clients & Experience

9.3/10 Market Presence

Service focus

100% Back Office Outsourcing

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Belkins

$1,000+

< $25 / hr

50 - 249

Lombard, IL

Ability to deliver

40/40.0

20/20 Reviews

10/10 Clients & Experience

10/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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LiveAdmins

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Ability to deliver

27.4/40.0

16.6/20 Reviews

5.1/10 Clients & Experience

5.7/10 Market Presence

Service focus

45% Back Office Outsourcing

55% Other

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Acquirent

$5,000+

$25 - $49 / hr

50 - 249

Evanston, IL

Ability to deliver

30/40.0

15.2/20 Reviews

7.9/10 Clients & Experience

6.8/10 Market Presence

Service focus

85% Back Office Outsourcing

15% Other

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Tab Service Company

$1,000+

< $25 / hr

10 - 49

Chicago, IL

Ability to deliver

29.7/40.0

15.6/20 Reviews

8.7/10 Clients & Experience

5.3/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Millennia Group, LLC

$5,000+

$100 - $149 / hr

10 - 49

Oak Brook, IL

Ability to deliver

25.4/40.0

16.2/20 Reviews

3.9/10 Clients & Experience

5.3/10 Market Presence

Service focus

100% Back Office Outsourcing

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Treetop Growth Strategy

$1,000+

$150 - $199 / hr

2 - 9

Chicago, IL

Ability to deliver

27.1/40.0

16.2/20 Reviews

4.9/10 Clients & Experience

6/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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Morae Global

$1,000+

< $25 / hr

250 - 999

Chicago, IL

Ability to deliver

13.6/40.0

13.6/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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NCC

$1,000+

< $25 / hr

50 - 249

Oak Brook, IL

Ability to deliver

12.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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University CoWork

$1,000+

$200 - $300 / hr

2 - 9

Chicago, IL

Ability to deliver

24.9/40.0

16.2/20 Reviews

2.8/10 Clients & Experience

6/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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SYKES

$5,000+

< $25 / hr

10,000+

Chicago, IL

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Administrative Resource Options

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

100% Back Office Outsourcing

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Access One

Undisclosed

Undisclosed

50 - 249

Chicago, IL

Ability to deliver

15.1/40.0

0/20 Reviews

7.2/10 Clients & Experience

7.9/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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Profusion Systems

$5,000+

$25 - $49 / hr

10 - 49

Downers Grove, IL

Ability to deliver

21.9/40.0

17/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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BizzBuzz.AI

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Ability to deliver

21/40.0

16.4/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Back Office Outsourcing

85% Other

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Signius Communications

$1,000+

< $25 / hr

10 - 49

Park Ridge, IL

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Back Office Outsourcing

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Braden Business Systems

Undisclosed

Undisclosed

50 - 249

Addison, IL

Ability to deliver

17.1/40.0

0/20 Reviews

8/10 Clients & Experience

9.1/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

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Marble Box

Undisclosed

< $25 / hr

250 - 999

Chicago, IL

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

100% Back Office Outsourcing

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Impact Networking

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Ability to deliver

17.7/40.0

9.8/20 Reviews

2.1/10 Clients & Experience

5.8/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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iCareBilling

$1,000+

< $25 / hr

250 - 999

Chicago, IL

Ability to deliver

36.2/40.0

16.2/20 Reviews

10/10 Clients & Experience

10/10 Market Presence

Service focus

100% Back Office Outsourcing

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Requordit

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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I-Med Claims LLC | Medical Billing Services

$1,000+

< $25 / hr

250 - 999

Oakbrook Terrace, IL

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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Aspect

$1,000+

< $25 / hr

1,000 - 9,999

Lombard, IL

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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Gong.io

Undisclosed

Undisclosed

50 - 249

Chicago, IL

Ability to deliver

14.6/40.0

14.6/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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zeemedicalbilling

$1,000+

< $25 / hr

10 - 49

Evanston, IL

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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