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Top Inbound Call Center Services in Manila

Ratings Updated: April 3, 2026

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Unity Communications

4.9 44 reviews

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Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Parañaque, Philippines

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.

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Reviews mention Exceptional results
Clients have consistently reported exceptional results from their collaboration with Unity Communications, noting record-breaking sales outcomes and the successful generation of leads. One client highlighted that Unity contributed 30-50% of their sales numbers, demonstrating a strong partnership and effective communication. The team's understanding of sales dynamics and commitment to meeting deadlines were particularly praised, leading to a harmonious relationship and significant growth in business. Overall, client sentiment reflects a high level of satisfaction with Unity's performance and results.

Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them. They value their jobs and care about the work, going above and beyond for every customer. They're loyal, humble, helpful, and save us both time and money.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Unity Communications highlight their effective support in revenue cycle management, with clients noting their organization, communication, and respectful team culture. One client emphasized the seamless handling of collections and timely call management, contributing to sustained client satisfaction. Despite initial attendance issues, Unity Communications swiftly implemented solutions, achieving a notable 99.59% attendance rate. Overall, the sentiment reflects a strong partnership characterized by reliability and a commitment to client needs.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Parañaque, Philippines

7th Floor, Block 2, Lot 5, Aseana City
Parañaque, Philippines 1700
501 - 750

480-550-8700

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Remote CoWorker

4.8 177 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance service provider known for its comprehensive administrative support, project management, and marketing solutions. Across various industries, client feedback is overwhelmingly positive, with over 95% praising the team's responsiveness, efficiency, and ability to learn quickly. Many reviewers highlight the company’s exceptional project management skills, professionalism, and the significant improvement in productivity and time management they experienced.

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Reviews mention Attentive
Clients have consistently praised Remote CoWorker for their attentiveness and responsiveness. One client noted that their virtual assistant, Marian, is a 'SUPERSTAR' who is 'very attentive' and quick to learn. Another client highlighted the 'extremely' attentive and supportive nature of their VA, Ryan, emphasizing the seamless workflow and responsiveness of the team. Overall, the sentiment reflects a strong appreciation for the company's commitment to client needs and project management.

Marketing & Virtual Assistant Help for Video Marketing Co

5.0 Jun 13, 2021

The workflow between our team and theirs was extremely effective. Ryan has been nothing short of attentive, helpful, courteous, and supportive. I'm impressed by how responsive they are to everything.
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Staff Augmentation Sevices for Contracting Company

5.0 Apr 28, 2025

Their project management has been excellent. Response times have been quick and professional. Administrative tasks that would have taken an on-site employee several days to complete, due to competing priorities, were consistently finished in just 1–2 days. Work was not only completed on time but often included accurate reporting and additional helpful notes, even when not specifically requested. They have been highly attentive to our needs and proactive in their communication.
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15 of 15 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 15 times in the past 6 months
In the past six months, clients have consistently praised Remote CoWorker for their responsiveness, professionalism, and effective project management. Notable feedback includes an executive assistant who improved productivity by 30% and another client who saved 5-10 hours a week through administrative support. Clients highlighted the team's ability to learn quickly and adapt to needs, with comments on their exceptional communication and organizational skills. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.
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United States (109) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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Taguig, Philippines

5th Ave & 26th St
Taguig, Philippines
1001 - 2000

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a business process outsourcing (BPO) company offering a wide range of services, including customer support, IT services, and back-office operations. The company consistently receives high praise for its project management, adaptability, and dedication to client success. Approximately 90% of reviewers highlight Helpware's proactive communication, ability to exceed expectations, and seamless integration with clients' internal teams, underscoring its reputation as a reliable and valued partner.

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Reviews mention Dedicated
Clients express a strong sentiment of dedication towards Helpware, highlighting their commitment to service and adaptability. One CEO noted, "Their dedication to service is next level," while a sales manager emphasized their "empathetic" approach, stating they are dedicated to working with each customer. Both reviews underscore Helpware's ability to integrate seamlessly into their teams and respond proactively to client needs, fostering a positive partnership experience.

Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Staffwiz LLC

4.8 3 reviews
Premier Verified

$1,000+

< $25 / hr

10 - 49

Makati, Philippines

Services provided

30% Recruiting

15% Customer Service Outsourcing

15% Sales Outsourcing +4 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Staffwiz LLC is a recruitment and staffing company specializing in hiring qualified professionals across various sectors such as healthcare, education software, and customer service. They have received overwhelmingly positive feedback, with clients praising their assertiveness, communication, and value for money. Approximately 100% of reviewers noted their responsiveness and seamless onboarding processes, with no areas identified for improvement.

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
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More responsive than most other service providers

Staffwiz LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Philippines (1) United States (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

4.5

Manila-based reviewers highlight Staffwiz LLC's expertise in healthcare staffing, including hiring registered nurses and medical coders. They praise the company's responsiveness, initiative, and assertiveness, emphasizing successful placements and efficient virtual communication. Their diverse healthcare support solutions demonstrate strong project management and reliability.
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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Santo Tomas, Philippines

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Efficient
The feedback regarding Big Outsource highlights their efficiency in managing administrative processes and back-office operations. Clients noted their project management as highly professional, consistently meeting deadlines and being responsive to specific needs. For instance, one client emphasized the measurable improvement in administrative efficiency and customer satisfaction as a direct result of Big Outsource's efforts. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and noting that the company exceeded expectations.

Business & IT Consulting Services for Haircare Company

5.0 Aug 5, 2023

Big Outsource's project management approach was highly professional and efficient. They consistently met our deadlines and were responsive to our requests, demonstrating adaptability to our specific needs.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 8 time zones:

Central European Time (CET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

Mountain Standard Time (MST)

Singapore Standard Time (SGT)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Angeles, Philippines

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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Reviews mention Team players
Clients consistently commend Connext for their collaborative spirit and dedication to partnership. One client noted, "Connext takes a lot of pride in making the relationship successful," highlighting their effective communication and support. The team's commitment to excellence and proactive engagement has led to successful outcomes, with one client stating, "The staff are engaged and committed to providing excellent service." Overall, feedback reflects a strong sentiment of appreciation for Connext as a reliable team player.

Staff Augmentation for Title & Escrow Company

5.0 Jan 23, 2023

Connext takes a lot of pride in making the relationship successful. The care and effort that goes into helping build and manage these teams truly make them feel like an extension of our own. We always feel supported by their management team and have access to them always should a problem come up.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Enshored

4.8 11 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

30% Content Moderation Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +5 services

10% Call Center Services

5% Data Annotation Services

5% PEO/Employee Leasing

5% Sales Outsourcing

5% Social Media Marketing

Enshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.

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Reviews mention High-quality work
Enshored consistently receives high praise for delivering high-quality work across various projects. Clients have highlighted the team's reliability and attention to detail, with one stating, 'Their work has had a tremendous impact on our business,' while another noted, 'They complete work very quickly and with a high degree of quality.' Overall, the sentiment is overwhelmingly positive, emphasizing their commitment to excellence and effective communication.

Customer Service Outsourcing for SaaS Startup

4.5 Nov 8, 2022

The services Enshored provides are absolutely excellent. I can’t recommend them enough — their team is patient with our customers, and we trust them implicitly to troubleshoot customer issues.
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Task Automation & Data Gathering for Fintech Company

5.0 Nov 19, 2021

They have consistency, and their communication skills and obsession over quality are impressive. Our organization is highly focused on quality control, and having a partner like Enshored that cares as much as we do about auditing and quality control is great.
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Video Processing & Editing for HR & Sales Training Company

5.0 Mar 24, 2021

Their video quality has always been very good. There are some complicated processing setbacks that occur from time to time, but overall, their work has been fantastic.
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Staff Augmentation for Travel Management Platform

4.0 Feb 11, 2020

We review how many tickets their agents process and our customer satisfaction score, which is a response to Enshored’s services. Our satisfaction rate’s driven by them. They offer quality agents.
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Marketing & Company Research for Technology Research Company

5.0 Nov 4, 2019

Enshored has continuously impressed me. They complete work very quickly and with a high degree of quality. They are able to take feedback and integrate that into future work.
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Industry Experience

Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.
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Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Enshored's strong value for money, emphasizing their cost-effective solutions compared to in-house staffing. For instance, one client noted a monthly investment of $3,000 which resulted in improved customer satisfaction and efficient operations, while another mentioned savings of approximately $2 million compared to internal hires. Overall, the sentiment is positive, with clients appreciating the balance of quality service and affordability.
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Pasig, Philippines

16th Floor, JMT Building, ADB Avenue, Ortigas Center, Pasig City 1605, Metro Manila
Pasig, Philippines 1605
751 - 1000

286318857

Pasig, Philippines

27th Floor, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City 1605, Metro Manila
Pasig, Philippines 1605
751 - 1000

+63 02 8876 1973

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Outsourced

5.0 11 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Quezon City, Philippines

Services provided

15% Back Office Outsourcing

15% Customer Service Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.

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Industry Experience

Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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More responsive than most other service providers

Outsourced is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Quezon City, Philippines

18 Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, Metro Manila
Quezon City, Philippines 1800
401 - 500

+61 2 8073 4162

Quezon City, Philippines

SM North EDSA Tower 1, North Avenue, Quezon City, Metro Manila
Quezon City, Philippines 1105
76 - 100

+61 2 8073 4162

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Pasig, Philippines

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Open to feedback
The feedback regarding TDCX's openness to feedback is notably positive. Clients appreciate their flexibility and willingness to accommodate requests based on evolving business needs. One client highlighted the dedication of the team to improvements and their collaborative spirit, stating that the Operations manager is particularly receptive to ideas. Overall, TDCX is viewed as a partner invested in long-term growth rather than short-term gains, fostering an environment of alignment and trust.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Pasig, Philippines

21st Floor, Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City, Philippines 1605
Pasig, Philippines 1605
501 - 750

63288629500

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Booth

4.8 18 reviews
Verified

$1,000+

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +8 services

10% IT Staff Augmentation

10% Other Digital Marketing

5% Content Marketing

5% Data Annotation Services

5% HR Outsourcing

5% IT Managed Services

5% PEO/Employee Leasing

5% Recruitment Process Outsourcing

Booth & Partners is an outsourcing service provider offering a range of services including operations support, talent acquisition, and employer of record services. Overall, 90% of reviews reflect positive feedback, with clients highlighting their commitment to continuous improvement and customer service. Booth & Partners is praised for their cultural fit, responsiveness, and tailored solutions, though some reviews note areas for improvement in HR processes and performance tracking.

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Reviews mention Open to feedback
Clients have expressed a generally positive sentiment regarding Booth & Partners' openness to feedback. One client noted their commitment to continuous improvement and engagement in employee education. However, they also highlighted specific areas for enhancement, such as the HR and performance tracking processes, indicating challenges with vacation tracking and performance feedback loops. This feedback reflects a willingness to adapt and improve based on client input.

Back-Office Outsourcing for Environmental Nonprofit

4.0 Oct 4, 2024

We have had a generally positive experience with project management, although there have been some challenges with sharing feedback and tracking the performance of the team. Booth & Partners seems committed to continuous improvement and receiving feedback. It also engages in employee education and community service. We have provided feedback that the HR and performance tracking process could be improved.
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Industry Experience

Booth & Partners has garnered positive feedback across various industries, including Nonprofit, Software, Retail, Consumer Products, Consulting, Real Estate, Insurance, Financial Services, Education, and Advertising & Marketing. Clients commend their expertise in scaling teams, administrative support, and tailored solutions. The overall sentiment reflects strong project management, responsiveness, and effective communication, with notable success in enhancing operational efficiency and customer satisfaction. They are particularly well-suited for organizations looking for cost-effective staffing and support solutions.
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Nonprofit Software Retail Consumer Products Consulting Real estate Insurance Human Resources Business services Financial services Advertising & marketing Education

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) Less than $10,000 (1)

What Clients Have Said
Booth & Partners is frequently recognized for providing excellent value for money, with clients highlighting their competitive pricing and strong alignment with budgetary constraints. For instance, one client noted that their pricing fit within their budget while delivering good value, leading to successful hiring outcomes. Overall sentiment reflects satisfaction with cost-effectiveness, as many clients appreciate the affordability of services combined with quality support and responsiveness.
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More responsive than most other service providers

Booth is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Aidey

5.0 32 reviews

$1,000+

< $25 / hr

10 - 49

Manila, Philippines

Services provided

75% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing

Aidey is a customer support and back-office solutions provider known for seamlessly integrating into client operations across various sectors, such as finance, retail, and SaaS platforms. Feedback from clients highlights Aidey's efficient project management and strong cultural alignment, with 100% of reviews praising their responsiveness and the positive impact on metrics like response times and customer satisfaction scores. While some mentions of onboarding improvements exist, their attention to detail and proactive approach to process enhancements are consistently commended.

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Reviews mention Detail-oriented
Clients consistently praised Aidey for their detail-oriented approach, noting their thoroughness in understanding project nuances and managing tasks effectively. One client highlighted Aidey’s ability to flag issues related to inconsistent part numbers, while another emphasized their dedication to improving processes and service quality. Overall, the sentiment reflects a strong appreciation for Aidey’s meticulous attention to detail, which contributed significantly to project success and client satisfaction.

Call Center Services for Integration Solutions Co

5.0 Jun 16, 2025

What really impressed me about AIDEY was the way they treated our business like it was their own. They didn’t just complete tasks — they actively looked for ways to help us improve processes and deliver better service to our customers. Their dedication, attention to detail, and genuine interest in our success made them feel like part of our team rather than just an outside vendor.
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Back Office Outsourcing for Chemical Manufacturing Company

5.0 Jun 17, 2025

They were very self-managing. Once the SOPs were finalized, we barely had to check in more than once a week. All deadlines were hit, and they even helped flag issues we hadn’t caught ourselves — like inconsistent part numbers from our warehouse uploads. Their thoroughness. We didn’t expect outsourced staff to understand the nuances of our work, but they truly went the extra mile to understand how our field ops connected to back-office data. That attention to detail is rare.
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BPO & Back Office Outsourcing for FinTech Co

5.0 Jun 20, 2025

They cared about accuracy and asked smart questions rather than blindly following instructions. This attention to detail ensured that processes were adjusted as needed and errors were minimized. Such an approach significantly contributed to reducing invoice processing time and enhancing overall efficiency.
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Industry Experience

Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.
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Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

What Clients Have Said
Client feedback consistently highlights Aidey’s competitive pricing and strong value for money. Multiple reviews noted that Aidey’s costs fit within clients' budgets while delivering high-quality service, with one client stating they received 'good value for cost.' Additionally, measurable outcomes, such as improved customer satisfaction and reduced operational times, further affirm the perceived value of Aidey's services, making them a preferred choice for many businesses.
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United States (18) India (2) Australia (1) England (1)

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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Pasig, Philippines

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a business process outsourcing (BPO) company providing services such as customer support, technical support, and HR solutions. Client feedback is largely positive, highlighting their strong partnership approach, cultural fit, and cost-effectiveness. Approximately 83% of reviewers noted strong project management skills and ability to meet deadlines, with common praise for their adaptability and genuine care for employees. Areas for improvement include faster hiring processes and more proactive feedback.

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Industry Experience

Boldr. has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and E-commerce. Clients commend their effective project management, adaptability, and strong communication. In Consumer Products, they excelled in enhancing customer satisfaction and response times. In Retail, their impact on team scaling and culture control was highlighted. Manufacturing clients praised their proactive monitoring and data accuracy. Overall, sentiment across industries is highly positive, suggesting Boldr. is well-suited for companies seeking customized outsourcing solutions.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

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United States (6) Austria (1) Canada (1)

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Pasig, Philippines

5F Hanston Building, Ortigas Center
Pasig, Philippines 1600
501 - 750

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Fusion CX

4.6 16 reviews

$10,000+

< $25 / hr

10,000+

Pasig, Philippines

Services provided

40% Call Center Services

30% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Back Office Outsourcing

Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

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Reviews mention Hard working
Clients have consistently praised Fusion CX for their hard work and dedication. One client noted their impressive ability to manage operations even during holidays, highlighting their commitment to providing continuous service. Additionally, the successful handling of over 6,000 calls per month resulted in doubled sales, demonstrating their effectiveness and diligence in meeting project demands. Overall, the sentiment reflects a strong appreciation for their hardworking nature and reliability in delivering results.

Order & Complaint Management Support for Delivery App Co

5.0 Jul 5, 2022

What did you find most impressive or unique about this company? They manage to work even within holidays.
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Industry Experience

Fusion CX has received positive feedback across various industries, including Retail, Business Services, IT Services, Telecommunications, Hospitality, Manufacturing, and Nonprofit. Clients commend their expertise in improving customer experience, lead generation, and operational efficiency. The sentiment is particularly strong in Retail and Business Services, where partners noted significant sales increases and streamlined workflows. Overall, Fusion CX demonstrates strengths in problem-solving, communication, and cost-effectiveness, making them a suitable choice for companies seeking robust outbound services.
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Retail Business services Information technology Hospitality & leisure Manufacturing IT Services Nonprofit Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with Fusion CX's pricing, noting it as competitive and offering good value for money. One client highlighted saving approximately $4,000 monthly in labor costs, while another mentioned they found the best price for their needs. However, some reviews suggested that pricing could be improved, indicating a desire for a more transparent structure. Overall, the sentiment is positive, with many clients appreciating the balance between cost and quality of service.
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United States (6) India (2)

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Welsend

4.9 11 reviews

$50,000+

< $25 / hr

10,000+

Taguig, Philippines

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1 service

10% CRM Consulting and SI

Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

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Reviews mention Passionate about their work
Client feedback highlights Welsend's passion for their work, emphasizing the dedication and care of their agents. One client noted, 'These are a team of lovely, tireless, brave, patient, and passionate agents!' This sentiment is reinforced by their willingness to contribute and prioritize service over profitability. Overall, clients express a strong appreciation for Welsend's commitment to excellence and their operational integrity.

Call Center Services for Government Hotline Team

5.0 Mar 4, 2022

These are a team of lovely, tireless, brave, patient, and passionate agents! I am not saying problems never occur but they don't affect their sense of honor, responsibility, and love overall.
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Industry Experience

Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.
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Telecommunications Government Transportation Manufacturing Hospitality & leisure

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China (5) Germany (1)

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Taguig, Philippines

Upper McKinley Road
Taguig, Philippines
21 - 30

Taguig, Philippines

24 Upper McKinley Hill
Taguig, Philippines 1634
101 - 150

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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

PartnerHero is a Business Process Outsourcing (BPO) company providing customer support, analytics, and call center services. Their clients commend them for their professionalism, commitment to client satisfaction, and ability to adapt services to meet evolving needs. Approximately 100% of reviews highlight their impressive project management and responsiveness, with a notable emphasis on timely service delivery and a strong cultural alignment with clients.

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Reviews mention Attentive
Clients have consistently praised PartnerHero for their attentiveness and collaborative approach. One client noted their 'constant on-time delivery' and proactive engagement through biweekly syncs, emphasizing their commitment to customer satisfaction. Additionally, they highlighted PartnerHero as 'a true partner,' reflecting an overall sentiment of appreciation for their responsive and dedicated service. The absence of suggested improvements further underscores the positive feedback regarding their attentiveness.

Customer Service Support for GXVE Beauty by Gwen Stefani

5.0 Mar 1, 2023

PartnerHero was constantly on time and ensured our satisfaction through biweekly syncs. Collaboration & Attentiveness. A true partner.
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Industry Experience

PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.
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Media Beauty & Cosmetics Software Automotive

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Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)

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Quezon City, Philippines

60 General Aguinaldo Avenue
Quezon City, Philippines 1109
201 - 250

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Emapta

4.7 3 reviews

Undisclosed

Undisclosed

10,000+

Makati, Philippines

Services provided

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% IT Staff Augmentation +3 services

15% Call Center Services

5% Engineering

5% HR Consulting

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Understands their clients' needs
Client feedback highlights Emapta's strong understanding of their needs, as evidenced by their prompt and insightful responses during initial consultations. A client noted that the Emapta consultant was 'instantly able to understand the challenges and opportunities' of their project, which was pivotal in their selection. The inclusive management style and effective communication further reinforced this sentiment, leading to a successful project outcome with fully booked services within eight weeks.

Website Dev for Health Care Provider

5.0 Oct 25, 2020

They really impressed me with their intent to completely understand our company and our challenges. An absolute pleasure to work with.
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Industry Experience

Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and other sectors. Clients commend Emapta for its effective talent acquisition, project management, and adaptability, particularly in resource management and marketing for start-ups. The overall sentiment is positive, highlighting Emapta's ability to enhance productivity and operational efficiency. Companies seeking support in staffing, project development, or administrative functions may find Emapta a suitable partner in these industries.
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Other Industry Healthcare Energy & natural resources

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Emapta's competitive pricing and exceptional value for money. For instance, the CEO of LifeDNA noted that Emapta delivered excellent service and talent while ensuring a stress-free experience, reflecting strong value. Similarly, the Medical Director of Priority Care Medical emphasized Emapta's cost-effectiveness in reducing development expenses without compromising quality. Overall, feedback indicates a positive sentiment regarding Emapta's pricing structure and the quality of services provided, making it a favorable choice for various projects.
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Makati, Philippines

4th, 5th, 6th, 10th, and 11th, PNB Makati Bldg., 6754 Ayala Avenue, Makati City
Makati, Philippines 1229
201 - 250

+63 2 8540 0032

Makati, Philippines

4th Floor, BDO Equitable Tower, 8751 Paseo de Roxas, Bel-Air Makati City
Makati, Philippines 1227
151 - 200

+63 2 8540 0032

Makati, Philippines

2nd Floor & 7th Floor, 6780 Building, 6780 Ayala Avenue, Makati City
Makati, Philippines 1229
151 - 200

+63 2 8540 0032

Makati, Philippines

2nd Floor, Goodland Building, 377 Senator Gil Puyat Avenue, Makati City
Makati, Philippines 1200
201 - 250

+63 2 8540 0026

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Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

60% Back Office Outsourcing

16% Customer Service Outsourcing

14% Call Center Services +1 service

10% Sales Outsourcing

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

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Reviews mention Autonomous
Clients express a positive sentiment regarding Acquire BPO's autonomy in handling outbound services. One client noted that the team is competent and requires minimal supervision, effectively saving operational costs and allowing focus on market expansion. The efficiency in processing calls and managing data was highlighted as a significant benefit, enabling better response times and reduced internal workload. Overall, clients appreciate the independence and effectiveness of Acquire BPO in managing their outbound operations.

Telemarketing for Consumer Products Company

5.0 Aug 12, 2017

They are saving operating costs from internal employees. They allow us to reduce our staff and also reduce the burden on internal employees. They are competent and don’t require a lot of supervision.
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Industry Experience

Acquire Intelligence has demonstrated expertise in various industries, including Nonprofit, Hospitality & Leisure, Consumer Products, and Other Industries. Clients have praised their responsiveness, efficiency, and ability to save significant costs and time, with sentiments indicating strong satisfaction across sectors. Their strengths include quick communication and effective telemarketing services, making them a suitable choice for companies seeking to enhance customer engagement and streamline operations.
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Consumer Products Other Industry Nonprofit Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Acquire Intelligence for their cost-effective services, with one client noting savings of approximately $1,000 monthly and another mentioning a $150,000 monthly reduction in operational costs. Their pricing structures, which include package deals and monthly billing, are perceived as reasonable, though some feedback suggests potential for lower prices. Overall, the sentiment reflects a strong appreciation for the value provided relative to the costs incurred.
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New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

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TRU29 Solutions Inc.

5.0 4 reviews

$1,000+

< $25 / hr

250 - 999

Pasig, Philippines

Services provided

40% Employer of Record (EOR) Services

25% Back Office Outsourcing

25% Call Center Services +1 service

10% IT Strategy Consulting

TRU29 Solutions Inc. is a versatile business process outsourcing company offering services in HR management, outbound sales, customer support, and social media management. The company receives overwhelmingly positive feedback, with clients praising their professionalism, responsiveness, and adaptability. Approximately 100% of reviewers highlight their effective management and exceptional service delivery, although some note minor areas for improvement in communication timeliness.

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Reviews mention Adaptable
Clients consistently highlight TRU29 Solutions Inc.'s adaptability as a key strength. One client noted their 'ability to adapt and change to new areas,' reflecting a flexible approach to project management. Feedback emphasizes their responsiveness to client needs, with one review stating that changes were implemented 'without any issues.' Overall, the sentiment surrounding adaptability is highly positive, showcasing the company's capability to effectively manage evolving project requirements.

Outbound Sales Campaign for Telecommunications Company

5.0 Apr 29, 2023

Anytime I needed things changed it was done without any issues. The team at TRU29 Solutions Inc. demonstrated an ability to adapt and change to new areas. This flexibility was evident in how they managed the project and addressed our evolving needs promptly.
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Industry Experience

TRU29 Solutions Inc. has demonstrated expertise across various industries, including Information Technology, Telecommunications, Financial Services, and Advertising & Marketing. Clients commend their responsive project management, professionalism, and effective communication, resulting in successful outcomes such as timely payroll management, seamless staff recruitment, and robust social media growth. Overall sentiment reflects strong satisfaction in both service delivery and partnership, making TRU29 a compelling choice for enterprises seeking reliable support in these sectors.
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Information technology Telecommunications Financial services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients commend TRU29 Solutions Inc. for offering excellent value for money, with one stating, "Pricing was not a huge issue for us as we were prepared to pay more; however, TRU29 gave us an excellent deal lower than expected." Another client highlighted their "good value for cost" and responsiveness, contributing to overall satisfaction. The sentiment across reviews reflects a positive perception of the company's pricing relative to the quality of services provided.
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Poland (1) South Africa (1) United States (1) England (1)

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Penbrothers

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

15% Back Office Outsourcing

15% PEO/Employee Leasing

15% Recruiting +5 services

15% Staffing

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

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Industry Experience

Penbrothers has demonstrated expertise in the hospitality and leisure industry, notably through their collaboration with Servantex, a staffing provider. The feedback highlights their strengths in talent acquisition, HR management, and project execution, resulting in significant ROI and rapid team expansion. Overall sentiment in this sector is highly positive, with clients appreciating Penbrothers' strong communication, alignment of values, and ability to meet hiring demands efficiently.
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Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Taguig, Philippines

Services provided

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% HR Outsourcing +2 services

10% Customer Service Outsourcing

10% IT Staff Augmentation

Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.

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Industry Experience

Satellite Office has garnered positive feedback primarily in the Advertising & Marketing sector, specifically within automotive technology. Clients highlight their strengths in recruitment, HR management, and employee training, noting significant improvements in cost efficiency and team scalability. The overall sentiment is highly favorable, emphasizing their strong communication, attention to detail, and partnership approach. Potential clients in the advertising and marketing industry, especially those requiring workforce offshoring, may find Satellite Office to be a suitable partner.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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Taguig, Philippines

19/F Uptown Place Tower 2 11th Drive, Uptown Mall
Taguig, Philippines 1634
1001 - 2000

+63287796540

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Sourcefit

4.8 12 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

10% Accounting

10% Back Office Outsourcing

10% Call Center Services +7 services

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Sales Outsourcing

10% Staffing

Sourcefit is a comprehensive outsourcing solutions provider that specializes in recruitment, office space provision, and various backend services including HR, IT, and accounting. Reviews highlight Sourcefit's responsiveness, effective communication, and value for cost, with about 95% mentioning successful outcomes like team growth and service satisfaction. However, a small number (approximately 5%) noted room for improvement in recruiting speed and proactive communication.

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Reviews mention Great project management
Clients have consistently praised Sourcefit for their exceptional project management skills. One VP of Operations noted that the project management team was 'great' and 'available whenever needed,' reflecting a strong commitment to client support. Additionally, the management team was described as 'impressive' and proactive in addressing issues, further underscoring their effectiveness in managing projects and ensuring timely deliverables.

Back-Office Outsourcing for Commercial Flooring Company

5.0 Nov 12, 2025

Yes, the project management team has been great. Available whenever needed, and willing to assist. The management team is impressive and always willing to pitch in and address any issues.
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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Sourcefit's competitive pricing and high value for money. Feedback indicates that their services fit within budget constraints while delivering exceptional quality and responsiveness. For instance, one client noted, 'Good value for cost' and another emphasized their 'great culture fit' alongside pricing considerations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Sourcefit's offerings, making them a favorable choice for various operational needs.
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More responsive than most other service providers

Sourcefit is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (3) Singapore (2) Australia (1) Malta (1) Guernsey (1) England (1)

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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

Pasay, Philippines

Services provided

20% Back Office Outsourcing

20% IT Managed Services

20% Staffing +4 services

15% Customer Service Outsourcing

10% Call Center Services

10% IT Staff Augmentation

5% Recruiting

Customer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships.

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Reviews mention Communicative
Customer Umbrella has consistently received high praise for their communicative approach, with clients highlighting their flawless communication and prompt responses to inquiries. One client noted, 'Communication was flawless, and they had a thorough understanding of our requirements and priorities,' while another emphasized their 'excellent communication skills and a thorough comprehension of our requirements.' Overall, the sentiment reflects a strong appreciation for their proactive and effective communication, which significantly contributed to successful collaborations.

Customer Support Services for Sports Betting & Gambling Firm

5.0 Mar 3, 2024

The cooperation between our team and theirs was extremely effective. Communication was flawless, and they had a thorough understanding of our requirements and priorities. Their prompt response to our inquiries, as well as their forward-thinking approach to problem solving, contributed to a successful collaboration.
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Back Office Support for Photo Organization Platform

5.0 Mar 1, 2024

Our team and theirs worked together in a very efficient manner. They showed a thorough awareness of our safety and compliance requirements and had flawless communication. We had a successful working relationship because of their prompt response to our questions and proactive problem-solving.
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Back Office Outsourcing for Electronics Manufacturer

5.0 Feb 28, 2024

There was a very efficient collaboration between our team and theirs. They showed a thorough awareness of our repair service specifications and client expectations, and communication was easy. We had a successful working relationship because of their prompt reply to our questions and effective handling of scheduling conflicts.
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Customer Support Services for Gaming Machines Company

5.0 Feb 17, 2024

They have fantastic communication skills and were very aware of our needs and priorities. Working with them was a genuine team effort because they were fast to handle any concerns and receptive to our suggestions.
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Back Office Outsourcing for Gaming Company

5.0 Feb 9, 2024

Our teams' collaboration was very productive. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems.
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Industry Experience

Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.
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Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

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More responsive than most other service providers

Customer Umbrella is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

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vlbpo cx

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Caloocan, Philippines

Services provided

45% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.

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Industry Experience

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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Caloocan, Philippines

4th Floor Araneta Square Mall
Caloocan, Philippines 1400
76 - 100

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Open Access BPO

5.0 1 review

$10,000+

$50 - $99 / hr

1,000 - 9,999

Makati, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Transcription +1 service

10% Translation

Open Access BPO is a back-office service provider offering data entry and client report compilation services. Their clients overwhelmingly praise their ability to deliver quality work quickly and efficiently, with 100% of reviewers highlighting their excellent client service and communication. However, they are noted to have room for improvement in proactive customer service beyond the sales phase.

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Industry Experience

Open Access BPO has demonstrated strong expertise in the financial services industry, particularly in back office support and data management. Clients praise their efficiency in data entry and reporting, highlighting the positive impact on operational costs and workflow. The sentiment is largely positive, with feedback emphasizing their preparedness and quality of service, though there is room for improvement in proactive customer engagement. Overall, they are well-suited for companies seeking reliable back office solutions.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Open Access BPO as offering good value for money, with competitive pricing structures that include monthly fees and options for additional projects. One client noted significant savings in both time and costs, estimating thousands of dollars saved monthly. Overall, the sentiment highlights satisfaction with the quality of service relative to the costs incurred, indicating that clients feel they receive a worthwhile return on their investment.
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Makati, Philippines

19/F 6783 Robinsons Summit Center, Ayala Avenue,
Makati, Philippines 1200
501 - 750

1-888-888-1519

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Catalyst BPX

5.0 2 reviews

$5,000+

< $25 / hr

50 - 249

Taguig, Philippines

Services provided

30% Finance & Accounting Outsourcing (FAO)

20% Employer of Record (EOR) Services

20% Recruitment Process Outsourcing +2 services

15% Back Office Outsourcing

15% Customer Service Outsourcing

Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.

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Industry Experience

Catalyst BPX has garnered positive feedback across diverse industries, notably Social Networking and Hospitality & Leisure. In the Social Networking sector, they demonstrated agility and a tailored approach for scaling operations, positively impacting efficiency. In Hospitality, their expertise in finance and operations led to improved compliance and enhanced online presence. Overall, clients commend Catalyst BPX for their proactive service, industry knowledge, and ability to deliver value, making them a strong fit for businesses seeking operational and financial support.
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Social Networking Hospitality & leisure

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Taguig, Philippines

29F, Brgy, World Plaza, 5th Ave
Taguig, Philippines 1634
101 - 150

+1 (415) 943-4050

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers in Manila commend Catalyst BPX for delivering end-to-end services including finance setup, legal compliance, website development, and marketing. Their reliable, proactive approach and deep expertise have significantly enhanced clients' operational efficiency and online visibility.
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STAFFVIRTUAL

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Mandaluyong City, Philippines

Services provided

26% Back Office Outsourcing

24% Call Center Services

20% Accounting +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

STAFFVIRTUAL is a customer support outsourcing company that provides 24/7 service tailored to enhance customer satisfaction and operational efficiency. Analyzing reviews, 100% of clients reported a 25% increase in customer satisfaction, commending their project management and adaptability, though suggesting more proactive process improvements could be beneficial.

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Reviews mention Accommodating
Clients commend STAFFVIRTUAL for their accommodating nature, particularly highlighting their responsiveness to dynamic needs and commitment to 24/7 support. One review noted, 'Their responsiveness to our dynamic needs was commendable,' emphasizing their adaptability. Overall, the sentiment reflects a strong appreciation for STAFFVIRTUAL's ability to meet client requirements effectively, contributing to a seamless customer experience.

Call Center Services for Fitness Apparel Brand

5.0 Oct 7, 2023

Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable. What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with STAFFVIRTUAL's pricing, noting that it fits their budgets while providing significant value. For instance, Gymshark highlighted that the pricing was a key factor in their selection, leading to a 25% increase in customer satisfaction and a 15% boost in efficiency. Similarly, Milk Makeup appreciated the company's commitment to cost-saving, resulting in a 15% increase in sales. Overall, the sentiment reflects a strong perception of value for money.
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United States (1) England (1)

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Mandaluyong City, Philippines

Unit 3202, Robinsons Equitable Tower Corner Poveda Street, ADB Ave. Ortigas Center,
Mandaluyong City, Philippines 1605
501 - 750

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hammerjack

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Makati, Philippines

Services provided

30% Accounting

30% Finance & Accounting Outsourcing (FAO)

15% Back Office Outsourcing +4 services

10% Call Center Services

5% CRM Consulting and SI

5% IT Managed Services

5% Other IT Consulting and SI

hammerjack is a business process outsourcing (BPO) company specializing in providing skilled virtual assistants and executive support at competitive prices. Reviews indicate a 100% positive sentiment, highlighting their responsiveness, quality of candidates, and alignment with client values, with no areas for improvement mentioned. Approximately 50% of reviewers commend the exceptional candidate quality and cost-effectiveness.

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Reviews mention Professional
The feedback regarding hammerjack highlights a strong sentiment of professionalism, particularly in their service quality and staff competency. A client noted the 'high quality of staff and service,' while praising the seamless management from recruitment to ongoing support. The effective collaboration between teams was emphasized, demonstrating hammerjack's commitment to maintaining client satisfaction. Overall, the reviews reflect a positive impression of hammerjack's professional capabilities.

Business Services for Digital Marketing & Consulting Agency

5.0 Aug 23, 2021

Service and competency of staff! They have a reputation for the high quality of staff and service. No - everything from recruitment to ongoing management has been seamless.
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Industry Experience

hammerjack has demonstrated notable expertise in the Human Resources and Advertising & Marketing industries. Clients commend their ability to provide skilled offshore resources, such as Executive Assistants and Virtual Assistants, who deliver high-quality work efficiently. The overall sentiment is positive, with clients appreciating responsiveness, cost-effectiveness, and the competency of staff. Organizations in need of administrative support and skilled personnel may find hammerjack a strong candidate for collaboration.
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Human Resources Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently praised hammerjack for providing excellent value for money, citing their ability to deliver high-quality candidates at agreeable costs. One manager noted that the level of candidates was 'very surprising, especially considering the low costs associated.' Additionally, a director highlighted that hammerjack's pricing fit their budget while maintaining high service standards. Overall, the sentiment reflects satisfaction with the cost-effectiveness and value provided by hammerjack.
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Makati, Philippines

10 Jupiter
Makati, Philippines 1209
201 - 250

1300 788 451

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Premier BPO

4.1 4 reviews

$1,000+

< $25 / hr

250 - 999

Quezon City, Philippines

Services provided

30% Back Office Outsourcing

16% Customer Service Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3 services

15% PEO/Employee Leasing

14% Call Center Services

10% Sales Outsourcing

Premier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.

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Reviews mention High-quality work
Clients have expressed a positive sentiment regarding Premier BPO's high-quality work, noting their efficiency in delivering daily reports and the accuracy of their processing. One client highlighted that the service saved them approximately $9,000 monthly, indicating significant cost-effectiveness. Additionally, the ability to turn around quality work quickly was specifically praised, reinforcing the company's reputation for reliability and professionalism in their services.

Payment Processing for Mid-sized IT Firm

3.5 Aug 12, 2017

The service provider's strength is that they must process accurately.
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Industry Experience

Premier BPO has garnered positive feedback across the IT Services and Manufacturing industries. Clients in IT highlight their efficiency, client service, and cost-saving capabilities, noting significant revenue increases and time savings. In Manufacturing, customers commend their approachability and the ease of access to services, though time savings are less emphasized. Overall, Premier BPO is recognized for enhancing operational efficiency and providing reliable support in both sectors, making them a strong candidate for projects in these industries.
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IT Services Manufacturing

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Tampa, Florida (1) Berkeley, California (1) Pfafftown, North Carolina (1)

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Quezon City, Philippines

30th Floor, Cyberone Building, Eastwood Avenue, Bagumbayan, Libis,
Quezon City, Philippines 1800
31 - 40

63.917.559.0169

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Reliasourcing Inc

4.8 2 reviews

Undisclosed

Undisclosed

250 - 999

Manila, Philippines

Services provided

40% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% HR Outsourcing

Reliasourcing Inc is a business process outsourcing company that excels in sales development and customer service. The company has received highly positive feedback, with 100% of reviewers noting their efficiency and high-quality service. Clients commend their proactive approach and impressive project management, contributing to significant business growth and operational improvements.

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Industry Experience

Reliasourcing Inc has demonstrated expertise in the Healthcare and IT Services industries, receiving favorable feedback for their proactive and customer-focused approach. In Healthcare, they excelled in sales and customer service, achieving significant revenue and high customer satisfaction scores. In IT Services, their efficient lead sourcing and meeting coordination contributed to substantial client growth. Overall, they are recognized for their strong project management, high-quality personnel, and ability to adapt quickly to client needs, making them suitable partners in these sectors.
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Healthcare IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
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Manila, Philippines

5th Avenue, corner 25th St, Taguig, Metro Manila
Manila, Philippines
50 - 75

+639688559429

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MainSource 365 Tech LLC

4.9 4 reviews

$5,000+

$100 - $149 / hr

10 - 49

Pasig, Philippines

Services provided

40% IT Managed Services

20% Back Office Outsourcing

20% Call Center Services +2 services

10% Search Engine Optimization

10% Web Design

MainSource 365 Tech LLC is a comprehensive IT services provider offering managed services, cybersecurity solutions, digital marketing, and web development. The company has received overwhelmingly positive feedback, with clients praising their knowledgeable, responsive, and caring team. Notable outcomes include increased revenue and improved operational efficiency, with approximately 100% of reviewers highlighting their reliability and ability to deliver fast, effective solutions.

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Reviews mention Proactive
Clients have consistently praised MainSource 365 Tech LLC for their proactive approach to IT services. One client noted their impressive ability to 'drop everything and fix issues,' highlighting their dedication to supporting critical business operations. Additionally, the promptness in addressing requests, regardless of time differences, further emphasizes their proactive stance. Overall, the sentiment reflects strong satisfaction with their efficient and responsive service.

IT Services for Retail Lumber and Construction Service

4.5 Sep 30, 2019

They are good with project management, partially since they are both proactive and reactive. There are no time delays, so whenever I have a need, they have somebody there who can work on it, regardless of the time difference between here and the Philippines. Their ability to drop everything and fix my issues is really impressive. They know I’m in retail, so my computer system is critical to our business, and it demonstrates a lot of dedication that they are so proactive.
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise MainSource 365 Tech LLC for their competitive pricing and the substantial value they deliver. For instance, one client noted their $10,000 investment yielded a 500% increase in sales within weeks, highlighting the impressive return on investment. Another client emphasized the affordability and comprehensive nature of their services, describing them as 'knowledgeable' and 'efficient.' Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service provided.
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United States (3) Canada (1)

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Pasig, Philippines

Tycoon center bldg
Pasig, Philippines 1600
10 - 15

+63 9175470365

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Magellan Solutions Outsourcing Inc

4.5 12 reviews

$10,000+

< $25 / hr

250 - 999

Mandaluyong, Philippines

Services provided

25% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

15% Finance & Accounting Outsourcing (FAO)

Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.

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Reviews mention Honest
Clients express a high level of honesty regarding Magellan Solutions Outsourcing Inc., noting their reliability and commitment to core values. One client highlighted that the company consistently delivers on promises, stating, 'They always do what they say.' Additionally, clients appreciate the proactive approach taken by the team to enhance the work environment, reinforcing their trustworthy reputation. Overall, the sentiment reflects strong satisfaction with the company's integrity and service quality.

Online Customer Support for Health Care Company

3.5 Dec 25, 2017

They actively seek to help us in any way possible, so that we have a better work environment and so that we work together to create better work solutions. They always do what they say and stay true to the core values of our company. They can continue to value professional service and relationships, so we can continue to grow together in the future.
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Industry Experience

Magellan Solutions Outsourcing Inc demonstrates strong expertise in various industries, particularly Healthcare, Retail, Manufacturing, Media, and IT Services. Clients consistently praise their professionalism, efficiency, and ability to enhance customer service while saving time and resources. Feedback indicates significant positive impact in Healthcare and Retail sectors, with notable strengths in call handling and back-office support. Overall, the sentiment is highly favorable, making them a compelling choice for companies seeking reliable outsourcing solutions in these industries.
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Retail Healthcare Manufacturing Media Transportation IT Services Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2) Less than $10,000 (1)

What Clients Have Said
Overall feedback regarding Magellan Solutions Outsourcing Inc. indicates a strong positive sentiment towards their cost and value for money. Clients appreciate the savings in time and money, with one stating they save thousands monthly. Another noted they spend between $10,000 and $49,999 annually, emphasizing satisfaction with the pricing structure. Several reviews highlight that the services provided are worth the investment, with clients valuing the efficiency and professionalism that contribute to significant operational cost reductions.
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Jacksonville, Florida (1) Atlanta, Georgia (1) Joliet, Illinois (1) Detroit, Michigan (1) Columbus, Ohio (1) San Jose, California (1) Abington, Massachusetts (1) Chelsea, Massachusetts (1) Centreville, Virginia (1) Herndon, Virginia (1) Perryton, Texas (1) Owego, New York (1)

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Dynamic Business Outsourcing Solutions

4.0 1 review

$5,000+

Undisclosed

50 - 249

Quezon City, Philippines

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% IT Staff Augmentation

20% Staffing

Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.

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Industry Experience

Dynamic Business Outsourcing Solutions has received positive feedback particularly from the financial services industry, where they provided effective administrative support and back-office processing for an insurance brokerage. Clients commend their cost-effective solutions, strong training support, and efficient communication. Overall sentiment in this sector highlights DBOS's expertise in enhancing operational efficiency, making them a suitable partner for businesses seeking administrative outsourcing in finance.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Dynamic Business Outsourcing Solutions' cost-effective services, highlighting their ability to provide comprehensive administrative support within budget. One client noted the recommendation from another company, emphasizing DBOS's value in enhancing operational efficiency. However, there are suggestions for improvement in their reporting practices to better align with client expectations. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of services provided.
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Concert 8 Solutions Inc.

3.5 3 reviews

Undisclosed

Undisclosed

50 - 249

Makati, Philippines

Services provided

65% Customer Service Outsourcing

15% Back Office Outsourcing

10% Call Center Services +1 service

10% Sales Outsourcing

Concert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.

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Reviews mention Helpful
Concert 8 Solutions Inc. has received positive feedback for their friendly and responsive team, which was pivotal in implementing a 24/7 live chat service. Clients appreciated the regular communication from account managers and the team's willingness to assist with installation. Notably, the live chat option significantly increased sales inquiries. While the overall sentiment is highly favorable, a suggestion for improvement was noted regarding the speed of the onboarding process.

Live Chat Support for Newspaper Company

5.0 Jun 1, 2021

The account manager was in regular contact to make sure the live chat agents were chatting to our standards and address any concerns we have. Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns. They were also happy to help us install the live chat software for us as we didn't have any at the time.
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Average Project Cost Breakdown

Less than $10,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Concert 8 Solutions Inc. as offering good value for money, with comments highlighting their competitive pricing and professional service. One client noted their 'good value for cost' and another appreciated their responsiveness and professionalism. However, a serious concern was raised regarding unethical practices related to deposit refunds, which negatively impacted the overall sentiment. Overall, while some clients were satisfied with the service quality, issues regarding financial integrity were significant.
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Israel (1) Philippines (1) United States (1)

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Makati, Philippines

Philippines Address: Ground Floor, Alco Building, 391 Sen. Gil J. Puyat Ave.
Makati, Philippines 1209
76 - 100

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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

50% Call Center Services

40% Customer Service Outsourcing

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Industry Experience

NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.
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Other Industry Business services Information technology Media

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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Taguig, Philippines

Picadilly Star, Suite 903 4th Ave Corner 27th St Fort Bonifacio, Global City
Taguig, Philippines 1636
50 - 75

63.02.410.4300

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OptimumSource

3.9 4 reviews

$1,000+

< $25 / hr

50 - 249

Pasig, Philippines

Services provided

25% Back Office Outsourcing

24% Call Center Services

13% Customer Service Outsourcing +3 services

13% HR Outsourcing

13% Sales Outsourcing

12% Recruiting

OptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.

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Reviews mention High-quality work
OptimumSource has received high praise for their high-quality work, with clients noting their reliability and exceptional customer service. One client highlighted their efficiency, stating they save over 100 hours monthly and more than $10,000 in costs. The feedback emphasizes that OptimumSource consistently delivers quality results, with clients expressing complete satisfaction and no areas for improvement identified. Overall, the sentiment reflects strong trust and a positive working relationship since 2015.

Data Entry and Payment Services for Business Services Firm

4.5 Nov 2, 2017

They are trusted and reliable. They have proven it over the time we have worked with them. They do such a great job.
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Industry Experience

OptimumSource has received positive feedback across various industries, including Manufacturing, Business Services, Financial Services, and Human Resources. Clients praise their expertise in data security, reliability, and customer service, noting significant time and cost savings. In Manufacturing, they excel at safeguarding data, while in Business Services and HR, they effectively manage back-office operations and compliance. Overall, the sentiment is highly favorable, indicating a strong fit for clients seeking comprehensive back-office solutions and support in these sectors.
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Manufacturing Business services Financial services Human Resources

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight OptimumSource's competitive pricing and significant value for money. One client noted a monthly saving of $2,000, while another reported savings exceeding $10,000 monthly. Their billing structure is clear, with monthly charges for base services and additional costs for advanced needs. Overall, clients appreciate the cost-effectiveness and reliability of OptimumSource, indicating that the services provided exceed in-house capabilities at a favorable price.
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Kansas City, Missouri (1) Rock Island, Illinois (1) Brooklyn, New York (1) Oakmont, Pennsylvania (1)

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Motif

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

100% Call Center Services

Motif is a large answering service company headquartered in San Mateo, California and Ahmedabad, India. The team specializes in Call Center Services.
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Quezon City, Philippines

4/F, E-Commerce Plaza, 1 Garden Road Eastwood Cyberpark, Bagumbayan, Libis
Quezon City, Philippines 1110
21 - 30

63.2.900.1158

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Centro

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Mandaluyong, Philippines

Services provided

30% HR Outsourcing

15% Call Center Services

15% Customer Service Outsourcing +5 services

10% CRM Consulting and SI

10% IT Managed Services

10% Sales Outsourcing

5% Back Office Outsourcing

5% ERP Consulting and SI

Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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Mandaluyong, Philippines

Worldwide Corporate Plaza 3rd Floor, Shaw Blvd
Mandaluyong, Philippines 1552
101 - 150

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Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Taguig, Philippines

Services provided

10% AI Development

10% Application Testing

10% Blockchain +7 services

10% Branding

10% Call Center Services

10% Custom Software Development

10% Customer Service Outsourcing

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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Taguig, Philippines

West, corner, 3030, 11th Floor, Bonifacio One Technology Tower, Rizal Drive, 1634 31st Street, Taguig
Taguig, Philippines 1634
2001 - 5000

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VXI Global Solutions Inc.

Not yet reviewed

$25,000+

< $25 / hr

10,000+

Makati, Philippines

Services provided

45% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +3 services

10% Custom Software Development

5% AI Development

5% AR/VR Development

VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Makati, Philippines

SM Cyber2, Jupiter and Zodiac Sts. cor. Buendia Ave.,
Makati, Philippines 1226
2001 - 5000

1639177775555

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HSN Philippines, Inc.

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Manila, Philippines

Services provided

40% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Sales Outsourcing

5% IT Managed Services

5% IT Staff Augmentation

5% Social Media Marketing

In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Manila, Philippines

1172 Quirino Avenue Extension
Manila, Philippines
151 - 200

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Premier NX

Not yet reviewed

$25,000+

Undisclosed

1,000 - 9,999

Quezon City, Philippines

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +12 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Managed Services

5% API Development

5% Accounting

5% Application Management & Support

5% CRM Consulting and SI

5% Custom Software Development

5% Ecommerce Marketing

5% Graphic Design

5% Social Media Marketing

5% Unified Communications Consulting & SI

5% Video Production

IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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Quezon City, Philippines

E-Commerce Road
Quezon City, Philippines 1800
1001 - 2000

+1 931-551-8888

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ePerformax Contacts Center and BPO

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Pasay, Philippines

Services provided

100% Call Center Services

EPerformax Contacts Center and BPO is a large phone answering service in Pasay, Philippines. The team offers Call Center Services.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Pasay, Philippines

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Pasay, Philippines

Macapagal Avenue, Mall of Asia Complex, Pasay City
Pasay, Philippines 1300
301 - 400

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Omada One

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Makati, Philippines

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Finance & Accounting Outsourcing (FAO)

Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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TSA Group

Not yet reviewed

$250,000+

$25 - $49 / hr

1,000 - 9,999

Pasay, Philippines

Services provided

65% Customer Service Outsourcing

20% Call Center Services

15% Sales Outsourcing

TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
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Pasay, Philippines

14th Floor, Five E-Com Centre Building Harbor Drive, Mall of Asia Complex
Pasay, Philippines 1300
501 - 750

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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

Muntinlupa, Philippines

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Muntinlupa, Philippines

Plaza D, Northgate Cyberzone 5th Floor, Firstsource Building, Filinvest Alabang
Muntinlupa, Philippines 1781
76 - 100

+63 2 858 2000

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iSupport Worldwide

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pasig, Philippines

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Recruitment Process Outsourcing

20% Staffing

ISupport Worldwide is a telephone answering service. The Pasig, Philippines-based firm specializes in Call Center Services and Back Office Outsourcing.
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Datacom

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

100% Call Center Services

Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
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Quezon City, Philippines

Level 23F IBM Plaza 8 Eastwood Ave, Eastwood City Cyberpark E. Rodriguez Jr. Ave. (C-5) Bagumbayan
Quezon City, Philippines 1110
41 - 49

63.2.802.6600

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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Taguig, Philippines

16F Three World Square, Upper McKinley Road, Fort Bonifacio,
Taguig, Philippines 1634
201 - 250

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MicroSourcing

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Pasay, Philippines

Services provided

25% Back Office Outsourcing

25% Transcription

15% Customer Service Outsourcing +3 services

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services

10% HR Outsourcing

MicroSourcing, a Back Office Outsourcing company, is headquartered in Taguig, Philippines and Lewisville, Texas. They offer Back Office Outsourcing and Transcription and were launched in 2004.
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Pasay, Philippines

Ocean Drive
Pasay, Philippines
2001 - 5000

+63 2 34371000

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