Top Call Center Services & Voice Services in Mexico City
23 Companies
List of the Top Mexico City Call Center Companies & Voice Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Mexico City, MexicoServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Exceptional performance
Clients consistently praised Hugo for their exceptional performance, highlighting substantial outcomes such as an 80% reduction in support ticket response times and effective community moderation for over 100K users. Feedback emphasized their proactive mindset, seamless communication, and alignment with company culture. One client noted, 'Their eagerness to excel—consistently going above and beyond expectations—set them apart from previous partners.' Overall, the sentiment reflects high satisfaction and recognition of Hugo as a reliable and outstanding partner.-
Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023Our partnership with Hugo Outsourcing Company has sparked a remarkable transformation in our operations. We now update solution pages four times faster, ensuring clients access the latest information promptly. Additionally, our customer responses occur in under two hours, showcasing our commitment to swift and top-notch service. These achievements exemplify our dedication to innovation and exceptional customer experiences, setting new industry benchmarks.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023I'm thrilled to share my experience working with Hugo that has truly transformed our customer support. Their expertise in accelerating response times and providing multilingual support has been nothing short of remarkable. They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$5,000+< $25 / hr1,000 - 9,999Serves Mexico City, MexicoServices provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingSee all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
Reviews mention Open to feedback
The overall sentiment regarding Helpware's openness to feedback is positive. Clients appreciate their willingness to listen and adapt, as evidenced by one client's note on their readiness to address ideas and provide quick responses. Although there were instances of misunderstanding task requests, the client emphasized that Helpware is always receptive to feedback, demonstrating a commitment to improving communication and project outcomes.-
Design & SMM for Graphic Design Firm & Online Shop
4.5 Jan 13, 2021The regularity of our communication motivates me to provide them with tasks and feedback to keep internal projects moving. At times there's a misunderstanding of my task request. I have to explain more completely using visuals in the Slack channel to get the project done. However, that's the nature of online interactions and would be an issue with any team during these times of working from home. They are always open to my feedback and quick to respond.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$5,000+< $25 / hr1,000 - 9,999Serves Mexico City, MexicoServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
0 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In recent reviews, Select VoiceCom has been praised for their exceptional organization and communication, with clients noting their responsiveness within 24 hours. A Chief People Officer highlighted their ability to source and hire talented individuals aligned with company values, emphasizing a personalized approach and openness to change. Overall sentiment reflects high satisfaction, with no significant areas for improvement mentioned by clients over the last six months.Was this helpful?
2 of 4 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
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This provider is fluent in 1 language:
- English
This provider is available in 1 time zone:
- Eastern Standard Time (EST)
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Call Center Services International
Not yet reviewed
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$100,000+< $25 / hr1,000 - 9,999Ciudad de México, MexicoServices provided
45% Call Center Services30% Customer Service Outsourcing10% Recruitment Process Outsourcing +2 services10% Staffing5% Finance & Accounting Outsourcing (FAO)Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
Read moreCiudad de México, Mexico
93 Avenida Paseo de la Reforma
Ciudad de México, Mexico 06030501 - 750
See All Locations (6)Ciudad de México, Mexico
99 Avenida Paseo de la Reforma
Ciudad de México, Mexico 06030501 - 750
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$1,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
Services provided
80% Sales Outsourcing20% Demand Generation MarketingSee all 13 projectsSiete is a company offering Contact Center Services, specializing in prospecting and organizing business meetings. Reviews indicate strong customer satisfaction, with 100% of clients impressed by their punctuality and proactivity. While clients appreciate their swift responses and customer service, some suggest enhancing data visibility. Overall, Siete effectively supports clients' business development needs.
3 of 3 reviews are 5 stars2 new reviews for Call Center Services services$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Recent client feedback on Siete highlights their effectiveness in lead generation and prospecting services. Clients commend their proactive approach, timely delivery, and strong communication skills. For instance, Quix noted the booking of 20 meetings monthly, while Tuxdi reported 50 leads generated, with 80% being qualified. However, suggestions for improvement include providing clearer progress data and real-time dashboards. Overall, sentiment is positive, with clients expressing satisfaction with the value and results delivered by Siete.Was this helpful?
2 of 2 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for IT Company
5.0 — Siete provides prospecting services for an IT company. The team also offers great customer service. Read moreWas this helpful?
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
In Mexico City, Siete is recognized for their targeted digital strategies, delivering qualified leads and enhancing sales processes. Clients appreciate their professionalism, responsiveness, and ability to handle complex marketing projects with measurable success.Read Local ReviewsWas this helpful?
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves Mexico City, MexicoServices provided
30% Call Center Services40% Back Office Outsourcing30% Customer Service OutsourcingSee all 11 projectsHelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.
Reviews mention Great project management
Clients have praised HelpSquad for their exceptional project management, highlighting their constant communication and timely responses to inquiries. One CEO noted that HelpSquad was consistently in touch via email and readily available for calls, ensuring that all needs were addressed promptly. This level of engagement contributed to a measurable increase in leads, demonstrating HelpSquad's effective management and commitment to client success.-
Conversion Optimization for Digital Marketing Agency
5.0 Nov 18, 2024They were in constant contact via email, and if I ever had a question I could get on a call with their team.
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8 of 8 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Property Management Company
5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Mexico City, MexicoServices provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Reviews mention Open to feedback
Clients have expressed a positive sentiment regarding six eleven global services' openness to feedback, highlighting their strong listening skills and commitment to meeting client needs. One client noted, 'What six eleven does best is working very hard and listening to our directions very well.' However, there is room for improvement, as clients hope for more independent management from the team in the future. Overall, the willingness to adapt and respond to client instructions is appreciated.-
Customer Service Outsourcing for Online Yoga Instructions Co
4.0 Feb 10, 2023We have an open line of communication with six eleven via Slack and Zoom. Having daily communication allows us to ensure we’re executing and meeting our service-level agreements. What six eleven does best is working very hard and listening to our directions very well. We’re very clear and concise with our instructions. Still, we really appreciate how hard they work to meet our needs.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.Was this helpful?
More responsive than most other service providers
Get in Touchsix eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Mexico City, MexicoServices provided
25% Call Center Services35% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 81 projectsSupportYourApp is a premier provider of Contact Center Services, specializing in Customer Support Services, including Inbound and Outbound Call Center operations. The company is consistently praised for its high responsiveness, flexibility, and the ability to deliver 24/7 telephonic support. Across reviews, SupportYourApp receives positive feedback for its professionalism and commitment to efficient call handling, with no major areas for improvement noted by 100% of reviewers.
Reviews mention Efficient
The overall sentiment regarding efficiency in client feedback for SupportYourApp is overwhelmingly positive. Clients praised the team's ability to handle customer inquiries and support tasks promptly and effectively. For instance, one client noted, 'The team has been responsive, reliable, and easy to work with.' Another stated, 'Their professionalism and efficiency have contributed positively to our service standards.' Overall, clients expressed satisfaction with timely responses and smooth project management, highlighting a consistent delivery of quality service.-
Customer Support Services for B2B Software Development Firm
5.0 Jan 10, 2023We had an in-house team previously and they were excellent, so we were concerned that an outsourced team wouldn't have the depth of experience required - however, they have maintained the excellent level of user feedback we were getting before, and are always being complimented by customers on how quickly and efficiently they resolve issues. This has enabled us to free up the previous in-house team members to take on other roles in the business, so a massive win-win.
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Support for Video-Based Health & Wellness Monitor
5.0 Nov 15, 2021It is very efficient. The team and our Delivery Manager are always ready to help us. We are also very open to the team asking for our expertise. We are very glad to help them out any way we can, and they are very eager to learn new things and become better for our customers.
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Customer Support Services for SaaS Company
4.5 Aug 5, 2021Their ability and willingness to talk, listen, share and do everything to make us comfortable and at the same time be efficient for our business is truly stunning.
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BPO Services for Marketing Platform
5.0 May 5, 2021We see more and more positive reviews from customers regarding not only the speed but also the efficiency of our team! It is now very effective - we found our common ground in order to have both sections happy!
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Presales & Customer Support for AI Language Platform
5.0 Apr 15, 2020Their ability to deliver is great as well. They’re extremely responsive, and we’re confident that our customers are getting personalized service. Their personal touch and approach make them feel like they’re talking to a person, not a robot. They’re not only efficient, but they go the extra mile to personalize.
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29 of 32 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 32 ReviewsCall Center Services PROJECT HIGHLIGHT
Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read moreWas this helpful?
Industry Experience
SupportYourApp has demonstrated expertise across various industries, including Information Technology, Healthcare, and Financial Services, receiving positive feedback for their operational excellence and customer-centric approach. Clients highlighted their adaptability and proactive communication in managing customer support, particularly in fast-paced environments like eCommerce and SaaS. Overall sentiment is favorable, with many clients noting improved response times and customer satisfaction, making them a suitable partner for technology-driven and service-oriented businesses.
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Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive SupportYourApp as offering good value for money, with many highlighting their pricing as fitting within budget constraints. Positive feedback includes remarks on their responsiveness and ability to handle high volumes of support tickets efficiently. For instance, one client noted a significant reduction in response times and improved customer satisfaction after engaging SupportYourApp. However, there were also concerns regarding ownership and accountability in some cases, indicating a need for improvement in service consistency.Was this helpful?
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$5,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
Services provided
10% CRM Consulting and SI10% Content Marketing10% Marketing Strategy +7 services10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Video Production10% Web Design10% Web DevelopmentSee all 4 projectsCondor Digital Services LLC is a digital marketing and web design agency known for its comprehensive support across multiple marketing channels, including SEO, CRM management, and website design. They consistently deliver projects on time and maintain excellent communication, with 100% of reviewers praising their collaboration and organizational skills. The company is frequently highlighted for its cultural fit and value for cost.
Reviews mention Great team
Clients consistently highlight the exceptional team at Condor Digital Services LLC, noting their strong communication skills and timely project delivery. One client emphasized the team's willingness to assist and the alignment of company values, stating that the culture fit was a significant factor in their selection. Overall, the sentiment reflects a high level of satisfaction with the professionalism and dedication of the team.-
Digital Marketing Strategy for Outsourcing Company
5.0 Nov 8, 2023The team has great communication skills and the people that work for us are great. Their willingness to work and how on time they deliver everything was impressive.
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Industry Experience
Condor Digital Services LLC has demonstrated expertise primarily in the Consulting and Business Services industries. Clients commend their adaptability, timely delivery, and collaborative approach. In Consulting, they excelled in digital marketing strategies and website redesigns, leading to enhanced lead generation and market reach. In Business Services, they supported marketing initiatives across various channels, strengthening brand awareness and operational efficiency. Overall, feedback reflects a strong sentiment of satisfaction, recommending Condor for clients seeking reliable marketing and operational support.
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Consulting Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Condor Digital Services LLC's competitive pricing and strong value for money. One client noted that their pricing 'fit our budget' while another emphasized 'good value for cost.' The overall sentiment reflects satisfaction with the cost-effectiveness of their services, as they are described as delivering results on time and within budget, reinforcing their reputation as a reliable partner in achieving marketing objectives.Was this helpful?
See All Locations (3)Ciudad de México, Mexico
310 Avenida Moliere
Ciudad de México, Mexico 1153010 - 15
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$100,000+Undisclosed1,000 - 9,999Ciudad de México, Mexico
Services provided
50% Call Center Services25% Customer Service Outsourcing20% Sales Outsourcing +1 service5% Back Office OutsourcingAvantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchAvantive Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (5)Ciudad de México, Mexico
29 Avenida Presidente Masaryk
Ciudad de México, Mexico 11560151 - 200
+1 267 530-6849
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$10,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Services provided
65% Call Center Services5% Back Office Outsourcing5% Corporate Relocation +5 services5% Customer Service Outsourcing5% Direct Marketing5% HR Outsourcing5% Other Marketing5% Sales OutsourcingLaunched in 2008, Concentra BPO is a large phone answering service. Their team specializes in Call Center Services and Direct Marketing.
Read moreMore responsive than most other service providers
Get in TouchConcentra BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$250,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Services provided
50% Call Center Services50% Back Office OutsourcingPentafon is a call center and Back Office Outsourcing company founded in 2005. The firm specializes in Call Center Services and Back Office Outsourcing.
Read moreCiudad de México, Mexico
Laguna de Mayran
Ciudad de México, Mexico 113201001 - 2000
1 8007368236
See All Locations (3)Ciudad de México, Mexico
Calzada General Mariano Escobedo
Ciudad de México, Mexico 113201001 - 2000
1 8336546287
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Undisclosed< $25 / hr50 - 249Ciudad de México, Mexico
Services provided
30% Call Center Services25% Customer Service Outsourcing25% Sales Outsourcing +2 services10% Back Office Outsourcing10% Recruitment Process OutsourcingEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (3)Ciudad de México, Mexico
Av Mexico 39-6 Hipódromo Condesa
Ciudad de México, Mexico 0610076 - 100
+34610428617
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves Mexico City, MexicoServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Accommodating
The reviews for Simply Contact consistently highlight their accommodating nature, with clients noting their responsiveness and adaptability to specific needs. For instance, one client appreciated their ability to quickly tailor strategies and provide support in multiple languages. Another remarked on their exceptional communication and flexibility, stating that they were always willing to adjust to meet project requirements. Overall, the sentiment regarding Simply Contact's accommodating approach is overwhelmingly positive, indicating a strong alignment with client expectations.-
Inbound Customer Support Services for EdTech Company
5.0 Apr 5, 2024Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Support for Public Interest Tech Firm
5.0 Jan 19, 2024They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
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Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023Simply Contact showcased outstanding project management throughout our collaboration. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges. Regular updates and transparent communication ensured we were always informed and confident in the progress being made.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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SaaS Customer Support for IT Marketing Agency
5.0 Feb 8, 2021Their project managers are always in touch, we are notified as soon as there is a problem in our system, or if there is something to improve based on customers feedback. I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Serves Mexico City, MexicoServices provided
40% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +1 service10% Customer Service OutsourcingSee all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
Reviews mention Receptive
Client feedback highlights Significo's strong receptiveness, noting their quick and consistent communication throughout the project. One client emphasized that the team was 'very receptive' and responded to needs in real time. Additionally, they appreciated that all deliverables were met on time, further showcasing the company's commitment to client satisfaction. Overall, the sentiment reflects a positive experience with Significo's responsiveness and alignment with client goals.-
Call Center Services for Automotive Services Company
5.0 Jun 26, 2025They were very receptive and consistent with their communication. If there are, they respond in real time and quick.
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3 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read moreWas this helpful?
Industry Experience
Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.Was this helpful?
$1,000+< $25 / hr250 - 999Serves Mexico City, MexicoServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 14 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
1 of 2 reviews are 5 stars2 new reviews for Call Center Services services$50,000 – $199,999 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews of Valoris Center reflect a positive overall sentiment, highlighting their strong customer support and effective project management. Clients praised their punctuality and responsiveness, noting impressive metrics such as CSAT and SLA delivery rates. Specific feedback included appreciation for their proactive approach and flexibility in understanding business needs. However, minor suggestions for improvement were made regarding ticket distribution processes. Overall, Valoris Center is seen as a reliable partner with a good cultural fit and value for cost.Was this helpful?
7 of 9 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 9 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Service Outsourcing for Freight Transportation Co
5.0 — Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests. Read moreWas this helpful?
Industry Experience
Valoris Center has demonstrated expertise across various industries, notably in financial services, retail, eCommerce, automotive, and business services. Clients commend their proactive customer service, flexible approach, and commitment to customer satisfaction. Positive sentiments highlight high performance metrics, such as SLA achievement and customer satisfaction scores. The provider's ability to enhance customer engagement and adapt to industry-specific needs positions them as a strong partner, particularly for organizations in finance, retail, and customer-centric sectors.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.Was this helpful?
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
70% Call Center Services30% Customer Service OutsourcingLaunched in 2004, Kobrar MX is a call center company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Ciudad de México, Mexico
Services provided
50% Call Center Services50% Back Office OutsourcingEficasia Contact Center, an answering service and Back Office Outsourcing company, specializes in Call Center Services and Back Office Outsourcing. The agency is based in Ciudad de México, Mexico.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Serves Mexico City, MexicoServices provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSee all 64 projectsA-SALES AB is a specialized company offering outbound Contact Center Services with a focus on generating qualified sales leads through multi-channel campaigns. Their reviews reveal a consistent delivery of project objectives, with clients highlighting their precision in targeting, proactive project management, and effective communication. Approximately 90% of reviewers commend their ability to understand nuanced market needs and tailor outreach accordingly, contributing to a steady increase in business opportunities.
Reviews mention Great project management
Clients consistently praised A-SALES AB for their exceptional project management capabilities. Feedback highlighted their structured approach, timely delivery of key deliverables, and proactive communication. One client noted, 'Their project management was very structured and easy to work with,' while another stated, 'They delivered all promises and were always responsive to our needs.' Overall, the sentiment reflects high satisfaction with A-SALES AB's ability to maintain clear timelines and adapt to client requirements effectively.-
Email Marketing & CRM Consultation for Advertising & Marketing Agency
5.0 Mar 4, 2024A-SALES's project management was excellent. They delivered all promises and were always responsive to our needs. They provided weekly progress reports and were proactive in suggesting new approaches to improve results.
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Email Marketing Services for Consulting Company
5.0 Mar 2, 2024Our experience with A-SALES project management was very satisfying. They were great in delivering everything on time and keeping everything clear and transparent. From communication to strategy, everything was handled smoothly and efficiently, making our cooperation with them quite pleasing.
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Sales Outsourcing & Lead Generation for Compliance Platform
5.0 Feb 25, 2025A-SALES AB has demonstrated strong project management capabilities, consistently delivering work on time. Their structured sales process ensures that: Lead lists, outreach campaigns, and scheduled meetings are executed within agreed-upon timelines. Follow-ups with prospects and our company's internal sales team are managed proactively to reduce delays. Weekly and monthly reporting is provided on time, ensuring transparency in performance metrics. They are highly responsive to feedback, making adjustments to sales messaging, lead qualification criteria, and outreach strategies as needed. Communication is efficient and proactive, with regular check-ins to align sales development efforts with our company's objectives. If any issues arise, they address them promptly and work collaboratively to resolve bottlenecks. A-SALES AB provides a dedicated point of contact for seamless communication. Their SDRs and sales teams integrate well with clients' internal sales processes, ensuring smooth handoffs of qualified leads. Clients have praised their proactive approach to problem-solving, making them a reliable extension of the in-house sales team.
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Marketing Services for Business Services Company
5.0 Aug 17, 2025They demonstrate a structured yet agile project management style throughout the ABM engagement.
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Pipeline Gen & Appt Scheduling for Nonprofit Consulting Co
5.0 Aug 20, 2025Overall, our Account Manager was brilliant. Any new ideas or issues, or literally anything, are handled extremely quickly. Mostly handled, before a problem ever arose which was nice.
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16 of 16 Call Center Services reviews are 5 stars6 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 16 ReviewsCall Center Services PROJECT HIGHLIGHT
Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read moreWas this helpful?
Industry Experience
A-SALES AB has garnered positive feedback across various industries including business services, advertising and marketing, healthcare, and information technology. Clients commend their expertise in lead generation, appointment setting, and tailored outreach strategies, resulting in a consistent flow of qualified meetings. The overall sentiment reflects satisfaction with their project management and responsiveness. Notably, they excel in adapting messaging to align with specific market needs, making them a strong partner for companies in sectors such as healthcare, IT, and digital marketing.
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Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing IT Services Consulting Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight A-Sales AB's strong value for money, noting that their pricing aligns well with project budgets. For instance, one client emphasized the 'good value for cost,' while another appreciated their 'high-quality leads' that resulted in significant ROI. Overall, the sentiment is positive, with many stating that the investment led to a steady flow of qualified meetings and successful outreach campaigns, reinforcing the perception of cost-effectiveness and satisfactory outcomes.Was this helpful?
$1,000+< $25 / hr50 - 249Serves Mexico City, MexicoServices provided
40% Call Center Services45% Customer Service Outsourcing15% Back Office OutsourcingSee all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
Reviews mention Flexible
Clients have consistently praised Assistring LLC for their flexibility and responsiveness in managing multichannel support and operational processes. One client highlighted their 'ability to co-create and optimize processes,' emphasizing how this adaptability contributed to a reliable partnership. Additionally, the operational control and dynamic volume management showcased their commitment to meeting evolving project needs, further solidifying positive sentiment towards their flexible approach.-
Call Center Services for Consumer Electronics Retailer
5.0 Feb 20, 2026Their multichannel operational scope, sales results, and consistency over several years were unmatched. Their flexibility and ability to co create and optimize processes make them a reliable strategic partner. Service delivery is strong. Their proactive collaboration in co developing processes helped streamline our operations.
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Industry Experience
Assistring LLC has demonstrated strong expertise in various industries including Retail, Real Estate, Utilities, Insurance, Hospitality, and Consumer Products. Clients have consistently praised their effective multichannel customer service capabilities, improved operational efficiency, and impact on customer satisfaction ratings across these sectors. Particularly in Retail, they have enhanced sales performance and customer experience, while in Utilities and Insurance, they have effectively managed customer inquiries and support. Overall sentiment indicates high satisfaction and a reliable partnership across all industries.
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Retail Real estate Utilities Insurance Consumer products & services Hospitality & leisureWas this helpful?
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$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
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UndisclosedUndisclosed250 - 999Ciudad de México, Mexico
Services provided
100% Call Center ServicesUNO Contact Solutions Bureau is an answering service company. They were founded in 2007, and their services include Call Center Services.
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UndisclosedUndisclosed250 - 999Ciudad de México, Mexico
Services provided
50% Call Center Services20% Direct Marketing20% Marketing Strategy +3 services5% Recruiting3% HR Outsourcing2% StaffingImpulse Telecommunications is a telephone answering service founded in 2002. Their services include Call Center Services and Direct Marketing.
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$1,000+< $25 / hr50 - 249Ciudad de México, Mexico
Services provided
20% Call Center Services60% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 2 projectsFTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
Read moreSee All Locations (3)Ciudad de México, Mexico
Miguel E. Schultz 126, San Rafael, Cuauhtémoc
Ciudad de México, Mexico 064706 - 9
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Services provided
35% Call Center Services40% Customer Service Outsourcing25% Back Office OutsourcingEstablished in 2011, Anexa Telecomunicaciones is a Customer Service Outsourcing company. The agency provides Customer Service Outsourcing and Call Center Services, and is midsize.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
25% Call Center Services50% Customer Service Outsourcing15% Back Office Outsourcing +1 service10% Sales OutsourcingPhonex is a Customer Service Outsourcing company. Their small team is headquartered in Ciudad de México, Mexico. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
25% Call Center Services25% Customer Service Outsourcing20% Recruiting +3 services10% Back Office Outsourcing10% HR Outsourcing10% StaffingContacto Empresarial is a call center. They specialize in Call Center Services and Customer Service Outsourcing and are based in Ciudad de México, Mexico.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
10% Call Center Services20% Back Office Outsourcing20% IT Strategy Consulting +5 services10% Customer Service Outsourcing10% Email Marketing10% IT Managed Services10% Sales Outsourcing10% Social Media MarketingGrupo Concentra is a small Ciudad de México, Mexico-based Back Office Outsourcing company. Their services include Back Office Outsourcing and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
10% Call Center Services20% Web Development10% Back Office Outsourcing +6 services10% Customer Service Outsourcing10% E-Commerce Development10% Email Marketing10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingWeb development company Especialistas Contacto Directo is headquartered in Ciudad de México, Mexico. Established in 2008, the team offers Web Development and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
21% Call Center Services44% Customer Service Outsourcing35% Back Office OutsourcingCustomer Service Outsourcing company Zocallo was established in 2011. The company focuses on Customer Service Outsourcing and Back Office Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
40% SMS Marketing40% Sales Outsourcing20% Search Engine OptimizationTouchpoint Marketing is a Sales Outsourcing company founded in 2016. Headquartered in Ciudad de México, Mexico, the team specializes in Sales Outsourcing and SMS Marketing.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
15% Branding15% Content Marketing15% Event Management +4 services15% Graphic Design15% Sales Outsourcing15% Social Media Marketing10% Public RelationsQuantum. Is a branding agency. Headquartered in Ciudad de México, Mexico, their team offers Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
16% Call Center Services48% Customer Service Outsourcing20% Marketing Strategy +1 service16% Back Office OutsourcingLocated in Ciudad de México, Mexico, TPS Contact Center is a Customer Service Outsourcing company. Founded in 1999, the team specializes in Customer Service Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
12% Call Center Services28% Customer Service Outsourcing20% Fulfillment +4 services10% Digital Strategy10% E-Commerce Development10% Print Design10% Social Media MarketingCustomer Service Outsourcing company Qualfon was established in 1996. The firm focuses on Customer Service Outsourcing and Fulfillment.
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UndisclosedUndisclosed250 - 999Ciudad de México, Mexico
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% IT Managed Services20% Sales OutsourcingAkro BPO is a midsize IT managed services company based in Ciudad de México, Mexico. Their services include IT managed services and Call Center Services.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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List of the Top 2 Mexico City Call Center Companies & Voice Services
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$1,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
Ability to deliver
22/40.018/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
Ability to deliver
24.4/40.016.8/20 Reviews1.9/10 Clients & Experience5.7/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$100,000+Undisclosed1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
7.5/40.00/20 Reviews0/10 Clients & Experience7.5/10 Market PresenceService focus
50% Call Center Services20% Sales Outsourcing30% Other -
$100,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
45% Call Center Services55% Other -
$10,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
65% Call Center Services5% Sales Outsourcing30% Other -
$250,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Ciudad de México, Mexico
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
30% Call Center Services25% Sales Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Call Center Services30% Other -
UndisclosedUndisclosed1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
UndisclosedUndisclosed250 - 999Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed250 - 999Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Ciudad de México, Mexico
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Call Center Services65% Other -
UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Other -
UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other
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Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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