Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
CRM consulting and SI company Aakrin consultancy pvt ltd specializes in CRM consulting and SI and API Development. They are located in Bengaluru, India.
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$5,000+$50 - $99 / hr50 - 249Gurugram, India
Services provided
Fujitronix India Pvt. Ltd is a Conversion Optimization company. Based in Gurugram, India, the team focuses on Conversion Optimization and Logo.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a technology company specializing in AI-driven software development and digital transformation, with notable proficiency in creating custom web applications and enhancing operational efficiency. The reviews reflect an overwhelmingly positive reception, with approximately 100% of clients highlighting Notch's dedication, technical expertise, and effective project management. Clients consistently praise their collaborative approach and ability to integrate seamlessly with internal teams.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
BeFreed is an IT managed services company. The agency is located in San Francisco, California. Their team focuses on IT managed services and Artificial Intelligence.
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$1,000+< $25 / hrFreelancer
Services provided
Pavan designer is a branding agency. They focus on Branding and Marketing Strategy and are in Hyderabad, India.
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$10,000+$50 - $99 / hr50 - 249istanbul, Türkiye
Services provided
Veribox Technology is a midsize istanbul, Türkiye-based DevOps Managed Services company. Their services include DevOps Managed Services and HR Outsourcing.
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$10,000+$300+ / hr10 - 49
Services provided
Founded in 2023, Grantbot Consulting LLC is a CRM consulting and SI company. The small team specializes in CRM consulting and SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Cape Girardeau, MO
Services provided
Network Communications is a small unified communications consulting & SI company. Established in 2024, the team offers unified communications consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed10 - 49
Services provided
Sanso Network is an IT managed services company. The Delhi, India-based firm was established in 2018. Their team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
IT managed services company FYLD is headquartered in Lisboa, Portugal. Their services include IT managed services and IT staff augmentation.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a specialized Salesforce development company delivering customized solutions in CRM integration and app development. They consistently receive positive feedback for their project management and responsiveness, with 100% of reviews highlighting their expertise in Salesforce and timely delivery. Clients repeatedly commend their practical, solution-oriented approach and efficient communication, making them a reliable partner for Salesforce-related projects.
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UndisclosedUndisclosed50 - 249
Services provided
Located in Carnaxide, Portugal, Landskill is an IT managed services company. The team focuses on IT managed services and IT staff augmentation.
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$5,000+$150 - $199 / hr10 - 49
Services provided
Allix GmbH, an ERP consulting and SI company, was established in 2009. The small team specializes in ERP consulting and SI and Custom Software Development.
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$1,000+< $25 / hr10 - 49
Services provided
IT VISION is an ERP consulting and SI company. The agency is located in Lahore, Pakistan. Their services include ERP consulting and SI and Advertising.
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$1,000+$25 - $49 / hr10 - 49
Services provided
AR Village Technologies Pvt Ltd, an ERP consulting and SI company, was founded in 2022. The small team offers ERP consulting and SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Abuja, Nigeria
Services provided
Established in 2002, Eemediba Limited is a Document Digitization & Management and other IT consulting and SI company. The team offers Document Digitization & Management and other IT consulting and
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$5,000+$25 - $49 / hr50 - 249
Services provided
ASINFO SOFTWARE, a software development company, is headquartered in Quito, Ecuador. Established in 1995, the team provides Custom Software Development and ERP consulting and SI.
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Undisclosed$100 - $149 / hr2 - 9
Services provided
Discover Me is a Frankston South, Australia-based Digital Strategy company. Their services include Digital Strategy and Search Engine Optimization.
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$25,000+$300+ / hr50 - 249
Services provided
Hatchtechs UK, a social media marketing company, is based in London, England. The team specializes in Social Media Marketing and Content Marketing.
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$10,000+$50 - $99 / hr50 - 249
Services provided
Web design agency VS DESIGN WORX PVT LTD was founded in 2003. The firm specializes in Web Design and UX/UI Design, and is midsize.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Based in Adelaide, Australia, CodeOne Infotech Pty Ltd is a small CRM consulting and SI company. The team specializes in CRM consulting and SI and Web Development.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Socium IT is an Atlanta, Georgia-based IT managed services company. Launched in 2021, the team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Logic V Cloud & IT Services is a small Vancouver, Canada-based IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2017, Credofusion Software Solution is a branding company. Their team specializes in Branding and Web Design.
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$10,000+Undisclosed10 - 49
Services provided
PMOBytes Consultation & Training is a Corporate Training & Coaching company. The team specializes in Corporate Training & Coaching and IT managed services and is headquartered in Doha, Qatar.
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$25,000+$50 - $99 / hr2 - 9
Services provided
Almware is an IT managed services company in Nicosia, Cyprus. They offer IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49
Services provided
Alfatech Industries is a social media marketing company. The Madurai, India-based firm was founded in 2005. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
Services provided
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Undisclosed< $25 / hrFreelancer
Services provided
Cloud1337 is an Email Marketing company. Their small team is located in Auchterarder, Scotland. Their services include Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
Services provided
Tactics Marketing, an IT managed services company, specializes in IT managed services and Email Marketing. The firm is based in Sisters, Oregon.
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$1,000+$300+ / hr10 - 49Campbell, CA
Services provided
IT managed services and Building Security Services company SPAGHETTI NETWORKS INC was launched in 2015. The team specializes in IT managed services and Building Security Services.
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$1,000+$100 - $149 / hr10 - 49
Services provided
Founded in 2015, Moving Engine is a social media marketing company. The agency offers Social Media Marketing and Email Marketing.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Gun Store Digital Marketing, a PR firm, specializes in Public Relations and Search Engine Optimization. The company is located in Lehi, Utah.
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UndisclosedUndisclosed10 - 49
Services provided
A2Z Billings is a small Back Office Outsourcing company. They provide Back Office Outsourcing and CRM consulting and SI and were launched in 2006.
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$1,000+$50 - $99 / hr10 - 49Ciudad de México, Mexico
Services provided
IT managed services company Sistemas Humanos was launched in 2005. The agency specializes in IT managed services and Custom Software Development.
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$1,000+< $25 / hr2 - 9
Services provided
Host Web IT is a social media marketing agency. They were founded in 2021, and their services include Social Media Marketing and Search Engine Optimization.
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Undisclosed$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
Odoo Pundit is an ERP consulting and SI company. They are in Ahmedabad, India, and their services include ERP consulting and SI.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Warehouse Consultants and Designers S.A. | WACO is an other IT consulting and SI and Contract Manufacturing company. Their team provides other IT consulting and SI.
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$1,000+< $25 / hr50 - 249
Services provided
Syngrid Technologies is an UX design company. Their team is in Punggol Digital District, Singapore and offers UX/UI Design and Custom Software Development.
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$1,000+< $25 / hr10 - 49Pune, India
Services provided
Founded in 2015, OneGreenDiary is a small ERP consulting and SI company. Their team focuses on ERP consulting and SI and Web Development.
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$5,000+$100 - $149 / hr2 - 9Saskatoon, Canada
Services provided
Based in Saskatoon, Canada, TRT Technologies Ltd. Is a web design agency. They focus on Web Design and UX/UI Design.
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$5,000+$150 - $199 / hr10 - 49
Services provided
ISales Solutions is a CRM consulting and SI company. The small Towson, Maryland-based team offers CRM consulting and SI and Business Consulting. The company was founded in 2018.
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$5,000+$50 - $99 / hr10 - 49Bratislava, Slovakia
Services provided
DataConcept is a social media marketing company. They were established in 2015, and their services include Social Media Marketing and Video Production.
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$5,000+$25 - $49 / hr2 - 9Yerevan, Armenia
Services provided
SEO services firm ArmMage is headquartered in Yerevan, Armenia. Their services include Search Engine Optimization and Pay Per Click.
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$1,000+Undisclosed10 - 49
Services provided
Established in 2007, Meta Mint Private Limited is a small Agartala, India-based IT managed services company. Their team focuses on IT managed services and Custom Software Development.
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$1,000+$100 - $149 / hr2 - 9Arkadelphia, AR
Services provided
Founded in 2023, Sidekick Creative Company is a social media marketing firm. The team offers Social Media Marketing and Email Marketing.
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$1,000+< $25 / hr10 - 49Indore, India
Services provided
Techwave IT Solutions Pvt Ltd is a SEO services firm. Founded in 2015, the agency is based in Indore, India. Their services include Search Engine Optimization and Web Design.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Key Light Collective, a branding company, was established in 2023. The company provides Branding and Search Engine Optimization, and is small.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Launched in 2015, AGTI is an IT managed services and e-commerce development firm. Located in Guaiçara, Brazil, the team offers IT managed services and E-Commerce Development.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 2018, De Grijff B.V. Is a small Capelle aan den IJssel, Netherlands-based Marketing Strategy company. Their team focuses on Marketing Strategy and CRM consulting and SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
ERP consulting and SI company ATLAS Technosoft Pvt. Ltd was founded in 2008. The firm specializes in ERP consulting and SI and Artificial Intelligence, and is small.
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$1,000+Undisclosed50 - 249
Services provided
GIANTFOCUS is a branding agency. The Phnom Penh, Cambodia-based team focuses on Branding and Video Production.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.